MakeMyTrip India Complaints & Reviews

I booked the Nidhivan Sarovar Portico Vrindavan using MakeMyTrip.com. At around 10:45 PM, I complaint hotel that blower is not working and hotel is not able to provide Milk service to my 3 years old child. When hotel did not provide resolution on these, I complained with MakeMyTrip(complaint id[protected] and they confirmed it to be resolved soon. However, it was not fixed. I again complaint with MMT and they gave new complaint number[protected] but still it was not resolved. I was in call with them till 1 AM when they confirmed that they can not provide Milk as well. Blower never worked even after these. From 8 AM, I again raised complaint for blower and worked with hotel and MMT till 11:30 AM but it did not get solved. Finally I checked out from hotel.

After checkout at evening, they called me how they can help now. After listening to me, next day they closed the ticket mentioned I am not accessible over call. I also can not see to provide feedback on hotel on their website now.

I made a booking on make my trip and paid using Google pay. Money got deducted twice from my account. I want a refund.
I am attaching proof of the transaction.

I made a booking through Icici bank credit card on 15th Dec for a bus from Pune to Bhilai NU[protected] with this booking id Amount 1642.50/- however the payment got dedicated and it shows that make My trip has received the payment However the booking did not happen now under my account it does not show and there is no way I can get in touch with Make My trip all they have is a customer care number which is just IVR and Chatbot which does not provide much information tried sending them emails but all I got is auto-response.

I had booked a flight ticket to travel on May 11, 2020. But due to covid 19 lock down, I was unable to travel. Last November, the honorable Supreme Court had ordered to refund the amount to those passengers who were not able to travel due to lockdown restriction. Hence make trip refunded my amount to my make my trip wallet. I had requested to transfer the money to my bank account through their application on December 4, 2020. But the amount is not credited to my bank account. They informed that it will take 3-5 working days but no update till now. I have tried contacting but no response. The booking ID is

NN[protected]

Also attaching screenshot for reference.

I booked a flight for 7 members in makemytrip.It got cancelled due to Covid .So I requested for refund amount.Refund amount(Rs.18081) gets credited in make my trip wallet .

So I have initiated this refund amount from make my trip wallet to personal account .It's not get credited in my bank account.

I have tried to contact their customer service through both mail and phone. Phone call is not picking up and no mails have been answered.
attaching the screen shot of make my trip cancelleation process.

I am looking forward to resolve this issue.

I have booked the flight ticket of Go Air on 31st of October 2020 however i got a message from Go air on 1st of November 2020 that my flight No G8-113 has been cancelled and they kept my Rs 20000
with them for future booking. Now I am unable to book the flight by using that amount and also they had denied to refund the money.
I am in a great pain, either i will have to go consumer court now or i will have to sit in his office located in Gurgaon Secotor 52.

My flight ticket got cancelled due to Covid lockdown in March-20 and hence my amount has been refunded in credit voucher of MMT account. I have 2 voucher with following details:
1. Booking ID
NF[protected]- Credit Voucher of Rs 6, 638 available for PNR QF7HSA
2. Booking ID
NF[protected]- Credit Voucher of Rs 16, 392 available for PNR TE9JYT
Validity of this voucher is 28th Feb-2021. Now i have to book flight ticket by using this credit voucher amount. But it's not happening. I have been sending email to MMT support team since 20 days, but no respose. their customer care number is also not working. Please help me out to resolve my issue on priority. i am reachable at [protected]

This is with reference to my booking id NF[protected]. for 2 nos flight tickets from Bangalore to Kannur.
After payment was debited from my account, I got a confirmation that tickets have been booked, BUT NO TICKET WAS RECEIVED AT THE GIVEN E MAIL ID.
When I contacted their customer care, which is completely automated, I got a response that the above booking ID does not exist.
Also it is impossible to get any human assistance from customer care of MakeMy Trip for refund of the money paid as

Kindly refer to the screen shots of bank confirmation of debiting the payment from my account and also from makemy trip confirming the booking.

I e mailed customer support of MakeMyTrip as well as to their CEO, but did not get any response.

Request your help in this matter to ensure that I get full refund of payment made to Make My Trip at the earliest.

Regards,
SUCHITRA NAMBIAR
GHAZIABAD

Booking ID: NF[protected]
refund expected -- the flight cancelled due to COVid imposed government lockdown s

Multiple email written to Make my trip with no response . Being directed to website with no option to request .Please ugently assist with the refund

I have been trying for the last six months to get my refund but still, MMT hasn't given me the refund. This is so unacceptable that MMT is not even responding to my emails and not giving me any information about my refund. Below are my booking details:
Booking Id: NN[protected]
Delhi - Tokyo(Narita) round trip flight

My contact details:
Name: Prateek Khandelwal
Email Id: [protected]@gmail.com
Contact No: +91-[protected]

I Booked A CAB(Booking ID:NC[protected]) From Karnal To Chandigarh For 11 DEC 2020 At 12:00 PM. I Tried Reaching The Cab Driver(Inderjit Singh) Multiple Times But He Didn't Respond. I Already Raised A Complaint On The Same Day For The Same. I Received A Call From Sakshi(Reference No.[protected] From MakeMyTrip On 17 DEC Informing Me That Further Action Will Be Taken Within 48 Hrs And The Amount Will Be Refunded To My Account. Since Then I've Not Received Any Update Or Refund For My Booking, Although The The App Shows That The Trip Is Completed. Please Check My Booking And Refund My Money.

Date of the incident- December 19, 2020
Name: Kiran Teja Kolanti
Ph: [protected]
I booked a round trip flight from Hyderabad to Delhi on Makemytrip, the amount was deducted from my account but the website did not show a confirmation. I tried calling MakeMyTrip but the customer service is unresponsive. I was not able to contact customer care nor was able to check for any updates on the booking.
MakeMyTrip customer care number:[protected]

I was not able to contact customer care to ask for a refund. Please help me get a refund for the amount.

I am waiting for so long time. I couldn't speak to mmt customer care and even to Indigo airlines. No options for interacting in voice. Many times chatted with myra butno use. Once this complaint received please make the payment immediately. I am flew many times in that month to mmt. But disappointed in this aspect. Please be customer friendly. Make the refund immediately through my payment mode or else please find below my account details

A.Mohankumar
[protected]
Sbi Thiruvallur
SBIN0000937

[protected] contact number

[protected]@gmail.com

Hope this will be closed today

Regards
A.Mohankumar

Dear Make my trip team

This is to inform you that; I have booked an international air ticket from Doha to Cochin and return with Air india through Make my trip, unfortunately due to the pandemic situation it has been postponed.
Now I am planning to travel by end of January and I have checked with air India to reschedule the ticket and I came to know from them that the ticket has already been refunded on October, 2020 to Make my trip account.
Unfortunately I am unable to rebook the ticket through Make my trip, and it is showing that air india is not taking any new bookings.

Since air india has already returned my money, I want my cash to be returned to my account as early as possible or i need to book the ticket to any of other airlines (Qatar airways/Indigo). I have attached the ticket for your reference

I am booking all my international traveling tickets through Make my ticket only from last 3 years, so please do the needful to solve this issue as soon as possible.

Thanks,
Sumesh Kumar AM
Mob. IND +91 [protected]
Qatar +[protected]

My PNR No: INF3NK. My Booking ID: NF [protected]. I have already applied for a refund. When will my money be refunded? Indigo Customer care executives say they have already repaid the money. But I have checked all my types of banks (SBI, CANARA). Makemytrip does not pay money at any of my banks. Please indicate in which bank account you made the payment. Also, if you contact customer care, the call will not be accepted.
Kindly refund my money.

I planned to travel on 31st May 2020 but my flight got cancelled due to a corona pandemic.

I am requesting to please refund my amount as I dont have any further plan to travel and credit shell will not be useful to me.

After my multiple rigorous follow ups, they (Spice jet airline) have initiated the refund and send the mail confirmation that contact your travel agency for refund amount.

I am requesting to initiate the refund process from your end too as it is already initiated from spicejet team.

Hope you understand my situation and do the needful.

I booked Airline tickets through Make Mytrip Website bearing reference No. NF[protected] on November 20, 2020. The Return Flight G8 286 was having ETD of 02:00PM. The GO airline on its own
changed the Flight to G8 285 with New Departure Timings of 08:05PM with an intimation email. In this pandemic times, with family its Next to Impossible to roam outside.

This forced us to Cancel Even the Onward Air tickets as Hotel Cant Extend Our Stay by 6 Hours. This is a very specific case and The MakeMyTrip Website has No Option to Handle it. Moreover, the Airline states that we should contact the Agent (which is MakeMyTrip) for refunds/cancellation.

The MakeMyTrip Call Centre (Help Line) Has No Human (Personnel) to Handle this type of Cases and Even No Proper Email to Put Your Queries for Resolutions. The Complain/Suggestion Link is Not Working. This is HARASSMENT and DEFICIENCY OF Services by Make My Trip.

I cancelled the complete Itinerary and a very meager amount refunded. This is absolutely Not Acceptable and Expect MakeMyTrip to Initiate Full Refund of my Itinerary without any Delay.

They cannot wash their hands by passing the buck on airline.

Dear Sir,
I have an issue regarding the Refund against my Bus booking ID NU[protected] . I cancelled my bus on 18.10.2020. I already sent my credit card statements for the same to Mr . GIRISH B E with the Ref No :[protected] on 16th November 2020.
But till today date - 18.12.2020 I did'nt received any amount in my account. I m also trying to contact with your helpline number but I am unable to connect with them.
Kindly do the needful as soon as possible :
Details are as follow :
Booking ID : NU[protected]Bus tkt Hyderabad To Pune )
Mob: [protected]
E-mail : [protected]@ymail.com

Kindly do the needful as soon as possible.

In case of any query feel free to call me on [protected] / [protected]

Thanks & Regards
Rohit Kumar Sharma

Hi Team

Myself Arun.MMT account is arun.[protected]@gmail.com

On 17th dec 2020 when i was trying to book hotel for Yercaud Hotel Lemon Stay, The payment failed multiple times before getting succeded.

I tried internet banking and upi method.

Booking Id: NH[protected]

But iam seeing the money deducted twice probably for for failed transaction too

Attached is my bank statement showing money rs3701 deducted twice. One of them is correct while not the other

My account number can be also seen in attachment

Regards
Arun

Cancelled hotel booking on 10 dec, makemytrip informed about refund to be credited into account by 15th dec, but today is 17th still not amount credited., None of the customer servce is working, no chat, no call, nothing is working, My booking ID NH[protected], PLease help me you, please ask the company to refund my hotel cancelling booking amount Rs3157 . My number [protected] is on paytm and googlepay as well, thanks