MakeMyTrip India Complaints & Reviews

My refund against Booking ID NF[protected] was reviewed successfully on 13th Dec'20 and it was mentioned that my refund will get processed by 18th Dec'20. However it hasn't yet been processed to my account and even after numerous follow up am not getting any revert back from your end. Kindly resolve the issue.

I have refund my cash from my wallet that was credit by flight cancellation to my bank account it was supposed to be credited in my bank account within 29 dec but still it is not credited and there is no any proper customer care services to serve me properly. Plz help

Dear Sir/ Madam

I am Ramsundar Balasubramanian from Mumbai
I booked a bus from thane to shirdi for 2nd jan 2021, today through MAKEMYTRIP
And the issue is my amount got debited while paying online (paid through SBI NET BANKING) and it shows payment status failed and no confirmation of bus booking from your side?

FOLLOWING ARE THE DETAILS:

REFERENCE NO:
[protected]IGAKDOSJE0

AMOUNT:
433.94 (Got debited)

FROM THANE TO SHIRDI
SLEEPER AC BUS ON 2ND JAN 2021

Kindly check and make arrangements to refund this fee, so that I can book a new one

Regards
Ramsundar
[protected]/ [protected]

This has been more than one month after my flight got cancelled by Airlines and I updated this to "Make My Trip" . But I did not get any refund till now. Also I sent email, there is no response. I tried to contact but no luck.
Please check and process.

Booking ID
NF[protected]

Thanks
Ashish

I tried to book flight ticket on 24 Dec 2020 for flight from Ahmedabad to Cochin and return for dates 10th & 28th Jan 2021 respectively. The amount of ₹27509 is debited from my account (INB/[protected]/MAKEMYTRIP INDIA PVT. LTD) and till date the ticket is not received.

Booking id -NF[protected]
RRN num[protected]
Amount - 2650/-
Account num[protected]
IFSC - HDFC0002043

Booked a flight ticket from Chennai to vijayawada. That flight was cancelled due to operational issues by the Airlines. Make my trip was saying that, they refunded amount in july. If they refunded, why it's still not credited into my HDFC bank account.

I have made refund request to my bank ( the original payment mode) on last 19th December 2020 from my make my trip wallet. As given dead line 24th December is over till my amount is not credited in my account. No customer support and not able to contact make my trip through any channels like email, calls, chats . The given number and chats are giving Only some recorded voice and recorded chats. The outcome is nothing. Also i have not such a unethical worst ... customer support in any of the customer service company in my life. The details and its email are attached for your reference.

My Make My Trip booking ID NN[protected]

Make My Trip REFUND APPROVAL CODE 001282

I would like to inform u my name is NITHISH KUMAR i booked ticket Abudhabi to Trivandrum 7 may 2020 ..my id no NN[protected] and i cancel the ticket because of pandemic situations corona issue..still i not get my refund amount 17500 Rps . December first week i call ur customer service only lady info me Dec 27 2020 u will get amount..why she tell lie about my refund so iam kindly request u pls refund my money as soon as possible ..My contact number [protected]. Thanku

With reference to my Eticket NF[protected], I would like to mentioned that I booked VISTARA Airlines ticket through MAKEMYTRIP on 12.01.200 for journey from Delhi to Mumbai on 16th May, 2020. But, due to Covid Lockdown, my flight was cancelled. As per VISTARA Airline refund has already done last month, but still I have not received refund from makemytrip. I humbly request to please help me in getting the refund at earliest possible time

Hi
I have booked Sri Nidhi estate rooms on make my trip for the period of 25th dec to 27th dec. My hotel booking voucher number is NH[protected] has been canceled by hotel agent and they didn't allow me for check in and told me that refund will be given by makemytrip... from last 2 days I am trying to contact makemytrip but there is no way to allowing me to contact customer care. An agent, name chetan ([protected]) helped me to book in other resort but he vanished when I have asked gst bill for the amount I have paid to him. He is not picking my phone also. So I have lost a lot in this trap.
I have been using makemytrip from a long time but I have never been looted in this manner, kindly help me to get my hard earned money and punish the looters.

I did a booking from Ahemdabad to Chennai (Round trip) on 7th March 2020 (Booking ID NF[protected]). As per COVID policy flight was canceled and I entitled to a refund. On 6th October I received mail from your side about instant money credited in my account. Still far no amount is credited to my account.
Since one-year making a fool !!! No contact number??? No response?? Is this your way to serve people?

#makemytrip
MakeMyTrip
MakeMyTrip Refund
I did a booking from Ahemdabad to Chennai (Round trip) on 7th March 2020 (Booking ID NF[protected]). As per COVID policy flight was canceled and I entitled to a refund. On 6th October I received mail from your side about instant money credited in my account. Still far no amount is credited to my account.
Since one-year making a fool !!! No contact number??? No response?? Is this your way to serve people?

My family booked to and fro flights from Kochi to Delhi which got cancelled automatically due to covid 19 situation and MakeMyTrip has deducted Rs 3795 as MMT charges.

Pl refund the same as cancellation is not done by me

I didn't receive the refunded amount yet even after many months. Air India express confirmed that they have already fully refunded on 15-oct-2020 to MMT(attached proof). But MMT not transferred to me and not responding to email, and can't connect IVR as I am not using the registered phone number. The customer agent says they can not connect to the respective department other than IVR. It seems fraudulent. I'm looking to file a case against them. Booking Id:NN[protected], NN[protected]; PNR (JZRNCE, WPRKRL). Always they respond by providing a robot chat support link which is useless.

Respected Sir/Madam, with a heavy heart and dismay I am here to report you about the slow pace of your actions as a fully potential agency( which I believed) losing hopes of many customers . It is really saddening to inform that despite innumerable request for refunds starting from May 2020 till date, the only thing I received was your auto generated messages asking for more and more days. It sounds more like a game to me: the other day you said you will request the airlines while in the meantime you again said the airlines didn’t respond. So till when are you gonna play like this with our money??? Due to this Pandemic every one o[censored]s is affected financially( really need the money back) and even the airlines itself cancelled their flights ( which I completely understand) so looking at both sides no one is at fault . Recently when I contacted with the airlines, they clearly mentioned to me that they will definitely give the refund back as my request was acceptable. On the contrary Make My Trip wasn’t responding to their toll free no’s and even can’t reply to the mails you have sent. So where’s the transparency and so called customer- care services gone???
To remind you, I booked a round trip ticket of Etihad Airways via Make my trip (Nur-Sultan To New Delhi via Abu Dhabi, flight on 29th May, 2020) and (New Delhi to Nur-Sultan via Abu Dhabi, flight on 28th August, 2020) which cost me in total Rs 40, 669 . Both flights were cancelled due to the pandemic by airlines itself ( reason- non operational of flight) for which I have the sole right to get back the whole amount with deduction of some charges from your side . I never boarded the flight and you can’t say the flight got departed as per Government restrictions all international flights were banned at that time. To my dismay you accepted to refund back only Rs 17, 978 as per your tax invoice(dated 27 December, 2020) . This is absurd, after all these months facing a lot of financial problems I waited patiently n this is wat I got. It was a round trip ticket and you are solely responsible to give back the remaining amount as this is just the half of what I paid . Please look into this matter at the earliest ‼️‼️ When approached you were declining calls and not giving any platform to communicate with your agents. That is not going to solve it.. I had been your loyal customer and I do hope that you will surely acknowledge my hardships which wudn’t have occurred at all. Other travel agencies have refunded the whole amount to their customers from the Same airline (Etihad) So why can’t yours⁉️

Sir, I have cancelled the air ticket and amount refunded to MMT wallet but request has been made to transfer it to original payment mode on 2nd Dec.2020. But still the said amount not yet credited to original payment mode till date which was suppose to be credited between 4 -7th Dec.2020

I had booked a flight ticket from Bangalore to Bhubaneswar for 14 Dec 2020. However, I had to change my travel plans and I had raised a date change request on 9 Dec 2020 for 13 Dec 2020. My ticket bearing booking ID NF[protected]. I made the payment of the fare difference and got a message that the MMT team will call me within 6-8 hours. I didn't get any call from them. After waiting for 12 hours, I started looking for customer care numbers on the MMT app. All I got was a stupid chat bot that does not know anything. I had DM discussions on Twitter as well. No one bothered to call me back. After trying a lot of phone numbers, finally I could connect to the customer care. I had already made the payment of the difference amount of 3624 in the fare. Yet they asked me to pay the fare difference amount for today's fare that is 1437. That is totally unfair when they were supposed to call me from their side. However, they did not bother to call me and confirm my date change and send me the update itinerary. I am attaching are the screenshots of the booking and payments for date change. MakeMyTrip is a pathetic unprofessional portal that makes customers pay for their lethargic attitude towards business. I want the refund of the extra amount that I have paid and I expect an apology for the time and efforts I have wasted.

Resolution Expected - Request for Refund

I was unable to use the shell money to book tickets for 26th Oct. my transactions failed multiple times that's when their customer care helped me booked ticket but instead of Bom - Dehradun, they booked me on wrong sector Bom - del for 26th Oct. and to change sector for the error they did they will refund me the amount and i should pay difference amount of total Rs. 6814 (paid by me via a link they shared - 2454 and used from remaining amount from shell credit) now after they made me pay they closed the case and now are not responding to my mails on the refund. i went through mental stress during oct as when they booked my on wrong flight they didn't respond for more than 24 hrs and after that they lied. Such unprofessional behaviour

Dear sir, i amout of 2615 is not yet credited to my bank account and it was processed on 06th of dec 2020, till date it is showing transfer to bank, i tried to contact customer service but no response from them. Please help me to fix this issue in the website also it showing transfer to Bank.

Thanks and regards
Shridhar shivaji
[protected]

Dear sir
I am Vimlabh Kant.
I booked bus ticket on 26 Dec 20
Booking details
Mobile no registered with MakeMyTrip [protected]
Bus ticket booking for
From Kishanganj
To Patna
Date of joinery 27 Dec 20.
No refund received and unable to contact customer care there is no option to speak to customer care executive.
Details about transactions
Payment mode SBI online banking
Thx for INB txn of Rs.733.39 frm A/c X3875 to MakeMyTrip... Ref#IGAKDDNVI0 on 26Dec20. If not done, fwd this SMS to [protected] to block INB or call [protected]

Transaction reference no[protected]IGAKDDNVI0

Booking Bus

Kishanganj to Patna
On 27 Dec 20 from 1930 to 6:30 am on 28 dec 20

My booking mobile no [protected]
My email [protected]@gmail.com
Regards
Thank you sir