MakeMyTrip India Complaints & Reviews

I had canceled my flight from Delhi to Port Blair 24hrs prior to departure on 19th August 2020.
Full refund was assured and not received yet by MMT.

Hi
This to inform you that I had applied for a bank transfer through upi id for the cancelled flight which was refunded to my MMT account. But till date I didn’t get my money to the bank account through upi id. MMT had sent me a link on my mobile number to fill the details of my flight but the link is also invalid. Kindly look into the matter.
Thank you!

Regarding my booking for - NF[protected],
I cancelled tickets for Mrs Chitra Mehra, and during cancellation it was showing I will get a refund of Rs 2800 approx.
I raised complain on email, and I got reply on 12 December that I will get refund in 1 week.
But still no refund is being provided.
Also I tried to contact your customer care and Myra service many times, but now proper response.
And I got reply that you do not complains on mail anymore.

Dear sir,

On 1st jan 2021 1 was trying to make a booking in the name of S venkateswar rao. by card charged rs 4899 but no booking is made . again i tried and booked for rs 5055. and booking id is NF[protected].
Request you to let me know the refund status of Rs 4899.

thank you and regards
shaji yacob

My app shows that the refund request is processed but still haven't received the amount in bank. It has been more than 2 weeks now! I have been trying since March '20 to get the amount.

Booking id nf[protected]
RA number: [protected], [protected], [protected]

I booked on 16/feb2020 for flight AI-510 ex cok-maa pnr #y53vy fr which i had paid rs.5779/ which was canceled due to covid. I hv been making numerous emails /msgs in twitter and fm and suprisingly, they inform me that it will take 365 days which is march 2021 .
This is unaccepatble. Pls immedtly cnfm my refund status

regds
nirmal

As per MakeMyTrip website, the refund was completed on 18th Dec. but the amount has not yet been credited to my account as of 2nd Jan.
There hasnt been any reply from MakeMyTrip on my repeated attempts to contact them. Their 24X7 hotline is not responsive and there is no support person available to talk to me.

What do I need to do?

Date:18th Dec 2020
TxnRefNo:[protected]

I have been chasing MMT team from last 8months but no use and finally, Go-Air has agreed to initiate refund which was for amount INR 15, 192 &INR18, 212 but too my surprise the MMT rather then refunding their agency charges which was INR 1840 has reduced the refund amount to 13705 and 14359..without any logic, the refund is yet to be credited but seems its new fraud by makemytrip to fetch money from customers as their dont pick calls, no response to emails, no chat works and hence you are trapped.

Coming to this forum to get this resolved have attached all evidences of their fraud

Regards/Apoorv Prakash
apoorv.[protected]@gmail.com

Dear Team

I have been chasing MMT team from last 8months but no use and finally
Go-Air has agreed to initiate refund which was for amount INR 15, 192 &
INR18, 212 but too my surprise the MMT rather then refunding their
charges which was INR 1840 has reduced the refund amount to 13705 and
14359..

what is this new fraud my MMT when airlines has not deducted any
amount and has refunded the full value why MMT is doing this fraud..

PLEASE EXPLAIN

*TRIED TO CALL CC BUT NO RESPONSE, CHAT DOESNT WORK, EMAIL IS LAST
RESORT BEFORE GOING TO CONSUMER FORUM

Sir,
i am cancelled my flight booking of covid-19 period on 12.12.2020 i.E. Journey date was 2nd april 2020, vide ticket ref no: nf[protected].

I couldn't get my refund amount rs.10, 949/- in my a/c till today, but it has been shown in your website that the money had reflect in your a/c with 25.12.2020.

The first name holder of the ticket is mrs. Shyamali ghosh, who is my wife. Who is also add-on card member of sbi card.

Please look into matter as sson as possible, so that the money will be credited in my a/c.

Is there any query regarding this, pl contact me so that i will explain you .

Thanking you,
souvik ghosh
mob:[protected]

I booked a flight ticket for my friend on 16 Jan 2020, the travel date was on 01 April 2020, due to the pandemic the flight was automatically cancelled by the airline and amount was refunded to the make my trip account and when I tried to transfer the amount it hasn't yet credited to my bank account even it has been more than 15 days and I tried to contact Make my trip through customer care number and customer care email, but there is no reply from them.

Booking ID - NN[protected]
This complaint is in reference to the cancellation of a flight with subject booking ID, which I made for Kozhikode to Abu Dhabi in Air India Express on 16th April 2020 .Only mistake I did was I made the booking via Make My Trip.
This particular flight was cancelled due to Covid 19 Circumstances and I received email from the airlines that particular booking has been cancelled and the refund is transferred to the agency ( make My Trip).
I have the email with me.
I also received a notification from Make My Trip that I will be getting a credit voucher for the same amount to reschedule the travel to a future date ( I have taken the screenshot and kept for the record ) . Its been almost 10 months still I did not received a voucher, invoice or refund.

Kindly support . I attached the email from airlines and screenshot taken from Make my Trip App.I also attached the E ticket for the reference.

We had booked a Honeymoon package to Andaman from 15.01.2021 to 20.01.2021, We got a call from the Airlines about cancellation of flights.it was conveyed to the RO on the same day. She told us to pay additional 1644/- for the booking for which we denied. She also told us to first confirm the flight timing and for payment part she will look after, but all this was just waste of time. Next day we were asked for ~6600/- stating that the flight price have changed.

Our concern is if payment part is not under control of RO then why to tell customer about same and give them false hope. Also since yours is the reputed tourism organization such issues of flight cancellation must not be new then why is that new changes are not made quickly and why to ask additional payment from customer??

Dear Sir,
Today morning, I booked a ticket from Kolkata to Chandigarh, the money is deducted from my account but the ticket is not received. My Makemytrip account name is Suprabuddha Kundu, registered email id is [protected]@gmail.com and Mob is [protected]. Please do the needful at the earliest.

Thanking you,

Booking id NF[protected].

In this connection I want to reschedule my same flight on 23rd Jan 2021 or further. However, MMT is not giving me option of Air asia flight, forcing me to select another carrier flight. When I can clearly see Air asia flight is operating on 23rd Jan 2021 and later dates on MMT itself. I had trying to call their service centre but they are mot responding, phones are diverted to automated IVR. Which won’t allow me to complain

The booking hasn't been confirmed for my hotel stay, however the amount was debited from my bank account. The problem when I try to reach customer care is they ask for the booking ID, which I haven't received. But I do have my bank statement which shows that the amount was debited by Make my trip. Please help

Track issues you contacted us for

RefundCreated on 01 Nov `20 11:31 PM • Via Web form

Your refund request [protected], [protected], [protected], [protected] for Delhi - Vishakhapatnam flight has been sent to Air india. Once the airline approves and processes the refund, it will be credited to your account. To receive the refund in your account, please submit a request.

Hi,

As per your website. It is flashing from last 58 days.
I talked to Air-India. They are saying they already approved this.

Makemytrip needs to drop a mail to process the Refund.
Please arrange the call back.

Regards
Tarkeshwar

My issue is not resolved. Air india team told me this ticket is "open for use "
and not cancelled at their end. They also told me refund application number [protected] is not retrieving and data.
Pls resolve this issue on priority basis

Regards
Prashant kumar

Dear Sir/Madam,

I am writing this mail for to inquire about refund of my cancelled train tickets, PNR #[protected]
My train tickets with Booking ID - NR[protected] were cancelled on 26th December by me. I chose option of "refund to wallet". the website says that it should be processed immediately and also confirms that it has been processed in "my trips" section.

However, I have not received any refund ( amount INR 1125) nor email confirmation of the refund between the last 4-5 days. attaching the screenshot from website where it says refund processed, for your reference, as mentioned before, i have not received any mail from makemytrip

I wrote a mail about the same to [protected]@makemytrip.com, but haven't received a response yet.

Please help in resolving the refund issue

Thanks and Regards,
Sarvesh

I've booked an hotel on make my trip and the money was debited but after the transaction was done it wasn't showing any booked status I waited for a long time but there wasn't any change. Then I contacted all the customer care numbers I got my hands on the all india customer care, Gurgaon head office, delhi, I'm from Hyderabad so banjara hills, Kondapur, Dilsukhnagar but there was no response on the main toll free number the computer was asking me to press "1" for a query about existing booking but when I did it said there was no booking on this number and my call was disconnected. Please help me to get my money back or get the booking done to the specific hotel on which I used makemytrip for booking