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MakeMyTrip India Complaints & Reviews

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Updated: Mar 9, 2026

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MakeMyTrip India reviews & complaints page 171

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Address: haryana

My husband made a booking for 2 ( IN 1B[protected] and IN 1B[protected] to Nepal on Royal Nepal airlines with MMT. The travel date was may 17 2020. Due to the pandemic, this trip was naturally cancelled too. But no refund has been issued or any enquiry about it through phone or email has been responded to. When we sign into our account, it doesn't show that such a booking existed. We are totally dis appointed and frustrated. This is unacceptable from a leading company. Even the staff Anjali singh who helped us with the booking initially is not responding to the emails sent to her. We want our money refunded ASAP.Thanks

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V

valleygirl

Nov 10, 2020

No response to my emails from MMT regarding refund on the flight that was cancelled due to pandemic. Their on line self help system is a scam. Calls to customer care keeps ringing.. Ridiculous.

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Address: MakeMyTrip India Pvt. Ltd., DLF Building No. 5 Tower B DLF Cyber City, DLF Phase 2 Sector 25, Gurugram, Haryana 122002, India

I booked scoot flight from Hyderabad to Singapore through MakeMyTrip website using my credit card with March 2019 as travel date.
As Covid19 cases are increasing Indian Govt imposed lockdown from March 22. Before that I rescheduled my ticket directly through Scoot airlines to October & later cancelled my tickets. Scoot provided 2 options for refund processing. 1. Refund to original payment method. 2. Refund of 120% of ticket amount via Scoot voucher valid for 1 year.
I opted 1st option & I received email from Scoot that my refund application was processed & it would reflect in my bank statement in 15 days. Later when I've verified with Scoot team, they've informed me that the refund is processed to my travel agency(MakeMyTrip) because I booked the ticket originally from MakeMyTrip. From then I'm following with MakeMyTrip regarding my refund application but MakeMyTrip is not processing my request & not giving me any proper information regarding my refund application.

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Dear Sir/Madam,

Greetings!

We had made a number of bookings in the month of Feb and March. I have attached the details of the bookings along with the booking details for your reference.

We have been requesting refunds a multiple times however we have not received the refunds for the same. Please find the attached details and go through the same.

Please let me know if you need any further information. And kindly update on the refund status at the earliest.

--
Thanks & Warm Regards,
Rushab S. Chhajed
Cell: +91-[protected]
Skype Id: rushab.chhajed2
Facebook Id: rushab.jain.10
Pune, India

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S

Sonal Chhajed

Nov 6, 2020

Details of bookings made

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I've made a flight booking through make my trip and amount has been credited to their account but i have got no flight bookings, i made twice! 9138rs has been debited from my account, I've tried connecting them no response from them except a boat, it's really bad

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Nov 30, 2020

Updated by Poornima BR It's been becoming a month and I've just got one payment refund, I'm still waiting for the another to happen. No customer support 😑 how the hell We supposed to get back if this website was not there!?

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Would like a full refund for my flight which could not be operated due to COVID-19. I have already mailed you before but did not receive any refund yet. I would like you to fasten the process as I need the money as soon as possible. Below are my flight details and I have also attached my flight ticket.

Traveller- Ms Avishikta dey

PNR- JBFHZ3

Flight number- UK-821( Maa to IXZ)
UK-778(IXZ to CCU)

Bookig ID- NF[protected]

Total fare amount- Rs 15103

As per the latest DGCA guidelines I am entitled for a full refund. I want it as soon as possible as it has already been more than 8MONTHS and ITS MY MONEY, I am asking for it. Please dont push me to take legal action as an amount of 15103 is alot for me. Please look into the matter.

Contact number- (+91)[protected]
Mail ID- [protected]@gmail.com

Please initiate the refund process as soon as possible. MAKE MY TRIP IS NOT GIVING ME FULL REFUND EVEN AFTER WRITTEN CONFIRMATION FROM VISTARA THAT THEY HAVE INITIATED FULL REFUND . PLEASE DO THE NEEDFULL and REFUND THE FULL AMOUNT. MMT HAS TOLD THAT AFTER THE CONFIRMATION FROM VISTARA THEY WILL REFUND THE ENTIRE AMOUNT, but instead they ARE PROCESSING HALF AMOUNT WHICH IS NOT YET REFUNDED TO MY ACCOUNT. I WANT THR ENTIRE AMOUNT AS ADVISED BY VISTARA THAT THEY HAVE TRANSFERED THE AMOUNT WAY BACK TO Make my trip BUT MMT IS TELLING THAT VISTARA HAS NOT YET TRANSFERED AND THAT IT WILL TAKE TIME. 8MONTHS IS NOT ENOUGH FOR YOU PEOPLE TO GIVE ME THE FULL REFUND?
I had a similar problem with GOAIR, AIR INDIA, INDIGO and they have already given me the full refund. Its not my fault. Vistara had cancelled my flight, you will find the proof attached with this mail. I want a full refund.I had a word with the customer support earlier at that time it was told I am eligible for a full refund and at that time the dates where mentioned from 19th March. This is really not acceptable. Do whatever is necessary and send me the refund.This is 100th time I am sending a mail to MMT and Vistara as well. I have booked tickets so many but never faced this problem. I spoke to MMT customer care like 100 times and they failed to give me proper information. I am tired of this blame game between Vistara and make my trip. Please atleast stick to your own words. I need the refund any how. Please do the needful and send me the refund for the below mentioned air ticke

MakeMyTrip India customer support has been notified about the posted complaint.

Nov 06, 2020

Updated by Avishikta I Would like a full refund for my flight which could not be operated due to COVID-19. I have already mailed you before but did not receive any refund yet. I would like you to fasten the process as I need the money as soon as possible. Below are my flight details and I have also attached my flight ticket.

Traveller- Ms Avishikta dey, Mr Tanishq pramanick

PNR- JBFHZ3, JWS9GT

Flight number- UK-821( Maa to IXZ)
UK-778(IXZ to CCU)

Bookig ID- NF[protected], NF[protected]

Total fare amount- Rs 15103, Rs.14564

As per the latest DGCA guidelines I am entitled for a full refund. I want it as soon as possible as it has already been more than 8MONTHS and ITS MY MONEY, I am asking for it. Please dont push me to take legal action as an amount of 15103 is alot for me. Please look into the matter.

Contact number- (+91)[protected]
Mail ID- [protected]@gmail.com, [protected]@gmail.com

Please initiate the refund process as soon as possible. MAKE MY TRIP IS NOT GIVING ME FULL REFUND EVEN AFTER WRITTEN CONFIRMATION FROM VISTARA THAT THEY HAVE INITIATED FULL REFUND . PLEASE DO THE NEEDFULL and REFUND THE FULL AMOUNT. MMT HAS TOLD THAT AFTER THE CONFIRMATION FROM VISTARA THEY WILL REFUND THE ENTIRE AMOUNT, but instead they ARE PROCESSING HALF AMOUNT WHICH IS NOT YET REFUNDED TO MY ACCOUNT. I WANT THR ENTIRE AMOUNT AS ADVISED BY VISTARA THAT THEY HAVE TRANSFERED THE AMOUNT WAY BACK TO Make my trip BUT MMT IS TELLING THAT VISTARA HAS NOT YET TRANSFERED AND THAT IT WILL TAKE TIME. 8MONTHS IS NOT ENOUGH FOR YOU PEOPLE TO GIVE ME THE FULL REFUND?
I had a similar problem with GOAIR, AIR INDIA, INDIGO and they have already given me the full refund. Its not my fault. Vistara had cancelled my flight, you will find the proof attached with this mail. I want a full refund.I had a word with the customer support earlier at that time it was told I am eligible for a full refund and at that time the dates where mentioned from 19th March. This is really not acceptable. Do whatever is necessary and send me the refund.This is 100th time I am sending a mail to MMT and Vistara as well. I have booked tickets so many but never faced this problem. I spoke to MMT customer care like 100 times and they failed to give me proper information. I am tired of this blame game between Vistara and make my trip. Please atleast stick to your own words. I need the refund any how. Please do the needful and send me the refund for the below mentioned air ticket.

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Website: www.makemytrip.com

Makemytrip hasn't processed refund from almost 1.5 months even after airlines has provided refund. I have been following with Makemytrip every alternative day and timelines provided by them was never honored. I should have made atleast 20 -25 calls everytime improper response. Certain times it has become so bad that customer support executives act as goons on call.

Please help me to get my refund back as it is pending from months now.

Airline processed refund: 24/9/2020
Makemytrip ID: NN[protected]
PNR: JAKCAB

Need urgent help.

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Hi,

My flight was on 3rd April 2020 from Back Dubai to Delhi, but due to Covid issue we cancelled the booking.

We booked flights from (MakeMyTrip) MMT.
On 20 October Airline( Air India Express) credited my complete refund to MMT.
Regarding this we didn’t received any intimation.

MMT despite of returning our money back stated on portal that this money has been credited as a Credit Voucher which can be used only against Air India Express future bookings within one year.

Now, when I try to book, it states that AIR INDIA EXPRESS is not issuing inventory for bookings.

My simple concerns is as below:
1. Why MMT is not refunding my money back in Cash when airlines have completely refunded them in Cash.
2. Why they are restricting us from using credit voucher when AIR INDIA EXPRESS has not put any such conditions.
3. Why they are not leaving any way through which we cam connect with them.

They have designed their system in a way that customers remain helpless, you cannot email them regarding this coz they state AI express is not allowing new booking.
You cannot contact their customer care coz for such request their Customer care department are not entertaining customers.

Very bad experience, I will never book through MMT.

I need my money back and request you to take strict actions against such companies who even after getting refund of our money playing such bad tricks to hold funds with them.

Attaching 3 photos:
1. Cancelled and refund proof from Airlines to MMT
2. Screen shot from MMT portal stating that AI Express isn’t allowing new bookings.
3. FAQ’s regarding usage of credit vouchers from MMT .

Thanks and regards,

Karan Mutneja
[protected]

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I Booked tickets for a round trip between Bangalore and Mumbai for self and family before pandemic lockdown in the MakeMyTrip portal. Onward journey date was 17 May 2020 and return journey date was on 23 May 2020. Due to lockdown all flights were cancelled and the refund was supposed to be in credit shell as per the Govt. of India and can be used before 31 March 2021.
Booking amount was 21715 rupees for both onward [ GoAir ] and return [SpiceJet], but now GoAir tickets are cancelled without my consent and showing No refund due in the portal. and availability of credit voucher of only 10872 was showing in the booking details.
No Customer support, when tried calling to customer care, Bangalore offices are vacated/ closed when visited. I tried to reach Airlines, they confirmed that the cancelled tickets are still available and can only be rebooked via MakeMyTrip portal.
MakeMyTrip Customer care Interactive voice response [IVR] says, support is not available for cancelled tickets, for rebooking of existing tickets, IVR says Agent will call back regarding same, but no response received since 10days from anyone and needed the tickets to be booked at the earliest.
There is no way to contact any MakeMyTrip agent to rebook my tickets and the amount is still blocked, i am expecting the amount to be in the credit shall so that i can rebook the tickets as per the airline guidelines.

Kindly help me in resolving the issue.

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Address: Opp oswal bhawan,jawahar chowk, Appapura.

We had booked tickets to Japan from Delhi to attend the Tokyo Olympics. Due to the pandemic the trip was cancelled and so was the flight. After speaking to an executive we cancelled our flight and received a message stating that the full amount of Rs 94956 would be refunded. However the amount refunded was only approx Rs. 1276/-. The booking was done from the make my trip ID of my husband Dr Deepak Kothari. In spite of repeated calls to MMT and Japan airlines we have not received any convincing answer. I am attaching the ticket and the email of full refund promised by MMT.

Jan 31, 2021

Complaint marked as Resolved

The make my trip company last week messaged that they will refund the full amount. However at the end of this week also i have not received any refund. There are still fooling around. Where is the money? Please expedite the case. Thank you again.

MakeMyTrip India customer support has been notified about the posted complaint.

Jan 23, 2021

Updated by diptikhajanchi I have yet not received the refund amount. Please open the case again.

Thank you

Jan 31, 2021

Updated by diptikhajanchi Received a message from make my trip that they are only offering a refund of 2296 rs against the total amount of 94956Rs.

this is absolute cheating and wastage of time of both the parties.

Request you to kindly escalate this matter and help us with the refund.

Thanking you Dr Dipti

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Dear sir

Today I tried to book following flight ticket using make my trip android app

Email ID. [protected]@gmail.com

Date of journey 08.11.2020

Origin: mumbai

Destination: Indore

Departure time: 10.10

Arrival time: 11.30

Flight Air India AI707

Name of the passenger. Mohammed Shameer Bashiyar

Mode if payment : Google pay

Amount: Rs. 4200

After filling all the neccesary fields make my trip app directed me to google pay app to make the payment. And as per instruction i paid above mentioned amount.

But when i got back to Make my trip above there was no booking shown.

The amount has been already deducted from my bank account

UPI transaction ID.[protected]

Please do the needful immediately

Thanking you

Shameer
+91 [protected]

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Nov 05, 2020

Updated by exon international There is no response from amke my trip

Nov 10, 2020

Updated by exon international Still there is no refund. Except few mesaages stating that the refind is being processed. I have recueved this mail on 6th november. Attched screen shot copy for your reference

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Sir, This is regarding booking id in makemytrip NF[protected] . It comprises of two flights Chennai to coimbatore and Coimbatore to chennai. The flight form coimbatore to chennai was cancelled due to covid and kept in credit shell by Indigo. But later due to government regulations they refunded the amount to Makemytrip on July 16th. I am unable to claim refund from Makemytrip as they have given no option there in their website. I am unable to reach any customer care. They are so irresponsible. I am hitting a roadblock I need my refund asap.

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Booking # - NF[protected] - refund amount not showing in My Wallet, although I got a sms.

please advise.

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All relevant details mentioned in the below e-mail chain which has gone unnoticed for 5 months now ... No way to reach a human at the contact centre, no response to e-mails ... Only way is a useless Chat-Bot which isnt enabled with any AI to address the query or fetch relevant answers to the complaint ... Despite MMT supervisor confirming on e-mail that refund will be processed in 21 days, nothing has been settled till date.

[protected][protected][protected][protected][protected][protected]
Team - Months have passed but I haven’t see the refund neither in my MMT wallet nor Spice Jet credit shell ... I have to plan a domestic flight in next week or so and would need immediate resolution ... PLZ RESOLVE ON PRIORITY.

Refer to below e-mail confirmation from MMT supervisor Deepak Bhatia assuring processing of refund at the earliest. Call me if you need any specific details but want credit of INR 9258 ASAP.

Regards

On Sun, 14 Jun 2020 at 12:23 AM, Opendra Kaul wrote:
Thx Deepak, appreciate your help & guidance ... As discussed, I have gone ahead and rescheduled my flight on SpiceJet.com for the same passengers in the same route ( Amritsar to Mumbai ) and used INR 9388 shell credits ... Attaching revised itinerary with costs mentioned.

Now, I am left with INR[protected] un-utilized SpiceJet credits which should reflect in my account within next 2 weeks max. Plz confirm once you and the airline have sorted this out among yourselves and circle back to me so that I can use my remaining INR 9258 for another flight with SpiceJet ... Thx.

Regards
Opendra

On Sat, 13 Jun 2020 at 9:35 PM, Deepak Bhatia wrote:
Hi TEJ KRISHAN KOUL

This is regarding your refund issue for Booking ID NF[protected]

As of now credit shell

CREDIT SHELL BALANCEINR 11390.00

We completely understand your concern on delay of refund and sincerely apologize for the same. Please be assured that our teams are closely in touch with the airlines for processing the applicable refunds at earliest as the same is not yet credited in to our account.

We really wish to help you more in this situation, however we would be able to process any applicable refund only once we receive the same from the Airlines. Hope you understand our limitations in the current situation.

Thank you for your patience & understanding during these difficult times.

Regards,
Deepak Bhatia
MakeMyTrip

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O

Opendra Kaul

Nov 17, 2020

11 days passed but no resolution or contact to close the refund.

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Address: Kondapur, Hyderabad, 500084

Website: MakeMyTrip

Hi Team,

I had booked a flight on 29th February 2020 from Hyderabad to Berlin, with PNR: H6DBL and E-Ticket No.: 098-[protected], to travel on 10th April 2020.

However, due to Covid19 situation, International Travel got restricted and my Visa also expired. So, I'm not in a position to travel now. Also I don't know when my Visa can be renewed, as you might know Germany still has travel restrictions for Indian travellers.

I have requested the airline AirIndia to initiate the refund but they said I need to connect with MakeMyTrip for this because I have booked the ticket from them. When I am trying to connect with MakeMyTrip they are not responding. I have tried several times with all kind of mode but no luck. I was trying to connect with them since last 3-4 months.

Please do the needful ASAP as it's been a long time I tried to connect to MakeMyTrip customer care and wasn't getting any response. It'll be really helpful if you look into my situation on priority.

The total amount for refund is Rs. 30999.

Please let me know if you need any further information.

Thanks in advance.

Regards,
Gaurav Kumar
[protected]

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I Had Booked International Fligh From Bangalore -- Dubai -- Amsterdam.
Due To Lockdown, My Flight Was Cancelled.

My Booking Amout Was ₹ 58640
After 4 Months I Got A Refund Of 38042.
I Checked With Emirates And They Said They Have Refunded Entire Amount. No Cancellation Is Being Charged.

I Am Unable To Get In Touch With Any MMT Executive For Last 5 Months.

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Address: make my trip gurugram

Hello m complaning about flight refund amount till date i didn't get my refund back, bank executives told me that it's getting delay by only yr side, neither yours executive are working...nor you resolved problem by online services.

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A

anurag19786

Nov 3, 2020

i laterally don't knows how you guys working...lots of peoples are suffering even you are not established yr staff to given proper response to customers.

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I had booked a flight through MMT for the 15th of April, 2020 from Mumbai to Chandigarh. The booking ID is NF[protected]. After several requests and waiting for such a long time. MMT finally refunded the money but not to the source the payment was made through but in their wallet. I feel cheated as the money should have been refunded to me and not added in the wallet as i am bound to use it even if i don't want to use it. And in these times it is not safe to travel. I would like you to ask MMT to refund the money from the source of payment and not force the consumer to use it by returning it in the wallet.

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Today AirAsia confirmed me that they have refunded Rs 10320 to MMT.
Hence, request to credit the same to my account.

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T

TusharUttekar

Nov 3, 2020

Awaiting response at the earliest.

T

TusharUttekar

Nov 6, 2020

Awaiting response and amount as requested at the earliest.

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Address: Vadodara

Dear Sir/ Madam,

I had book 2 seats from Vadodara to Pune for 1st Nov.
First thing Bus got delayed 1 hrs

Second thing The bus operator (Falcon Travel bus Number:GJ03BW9918 has not completed the trip.

He has dropped to all passangers on Gujarat Maharashtra Border (Mid way and mid night) instead of Pune and even not did any alternative arrangements to reach desired destination.

Even though I tried to contact to the owner of bus operator and there team but no one received calls.

After so many try I have tried to contact to customer care but no one responded there also.

So after failure of all options

I have did own arrangements and paid again to reach Pune.

So I request to you please refund my payment Rs. 2130. My booking ID is NU[protected]

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Makemytrip has not refunded the money for canceled trip even after 5 months even though they received the refund from Go Air airlines 5 months back.
I spoke to airline representative and they even gave me the transaction number for the refund. Makemy trip not only never gave me the money but also does not have any platform to raise this complaint. They only have a automated chatbot which is useless. Customer care number also does not work or does not get picked up a human.
Pathetic customer service. This is the last time I am using makemytrip.

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Till Now I'm not received any update