MakeMyTrip India Complaints & Reviews

I booked my travel thru MMT in 2019 for Jet Airways Delhi London.
PNR QJEZYH
The flight got cancelled because of Jet bankruptcy and we were forced to book ticket on other Airline. Now after more than a year we have not received the refund and no update that when we will get our refund.

I want to draw your kind attention that go airlines ltd. had issued a credit note amounting to Rs.7200/-, the mail is forwarded to you for your ready reference, issued on 21.09.2020 but still now I have not received the amount from the makemytrip.com. They are not paying the money after repeated mail from my end. I would, therefore, request you kindly take necessary action against makemytrip.com, so that I can get the money at the earliest. The Tax Invoice is attached herewith & the Credit Note copy is attached herewith for your ready reference.

Dear Sir,
I want to draw your kind attention that GO AIRLINES LIMITED had issued a credit note amounting to Rs.7200/-, the mail is forwarded to you for your ready reference, issued on 21.09.2020 but still now I have not received the amount from the MAKE MY TRIP. COM. They are not paying the money after repeated mail from my end. I would, therefore, request you kindly take necessary action against MAKE MY TRIP. COM, so that I can get the money at the earliest. The Tax Invoice is attached herewith & the Credit Note copy is attached herewith for your ready reference.

My refund was promised to be reflected on my bank acc by 8th nov. airline has already refunded to MMT on 29th of Oct. Still I did not received the amount from MMT. Since long I am trying to talk to a customer care executive but no proper contact details is provide. No one from mmt is talking to me. This is not at all a good way of serving a customer. Someone from mmt has to talk to me about my concern ASAP.
My phone number [protected]

Sir,
I had booked ticket from Bengaluru to Delhi Under PNR no CESNKV through make my Trip reference no NF[protected] which got cancelled due to covid 19 Airlines is Indigo, I am perusing with "Make my trip" since last three months for refund of my Tickets but they are telling that airlines are not cooperating. I have faced a lot of mental trauma & tension I request your good self to get me the refund of my Tickets.

Thank you

Sudhir dhar
phone no [protected]
emailid: [protected]@gmail.com
Email id : [protected]@gmail.com

The details of ticket
E-Ticket for Booking ID : NF[protected]
Inbox
Bengaluru to New Delhi – 6E 5228
Apr 15, 7:20 AM–10:10 AM
Take-off
Apr 15, 7:20 AM
Landing
Apr 15, 10:10 AM
Flight duration
2 hr, 50 min
Passenger name
Neena Dhar
Seat
-
Confirmation number
NF[protected]
View and edit in Trips
MakeMyTrip

AttachmentsMar 13, 2020, 4:37 AM

to me
mmt_logo TICKET - Confirmed
Booking ID: NF[protected]
WED, 15 APR '20 BANGALORE TO DELHI 2h 50m
Indigo Airlines

6E-5228

BLR
BANGALORE
07:20 hrs, 15 Apr
Kempegowda International Airport
Terminal 1


2h 50m

Economy

DEL
DELHI
10:10 hrs, 15 Apr
Delhi Airport
Terminal 3


PASSENGER(S) PNR
E-TICKET NO. SEAT
1. Neena Dhar, Adult CESNKV
CESNKV
2. Sudhir Dhar, Adult CESNKV
CESNKV

IMPORTANT INFORMATION
• Check-in Time : Check-in desks will close 1 hour before departure.
• Valid ID proof needed : Carry a valid photo identification proof (Driver Licence, Aadhar Card, Pan Card or any other Government recognised photo identification)
• DGCA passenger charter : Please refer to passenger charter by clicking Here
• Beware of fraudsters : Please do not share your personal banking and security details like passwords, CVV, etc. with any third person or party claiming to represent MakeMyTrip. For any query, please reach out to MakeMyTrip on our official customer care number.
BAGGAGE INFORMATION
Type Sector Cabin Check-in
Adult BLR-DEL 7 Kgs 15 Kgs
PAYMENT INFORMATION
• You have Paid INR 7, 620 | For Fare Breakup Get Invoice

I was trying to book flight ticket yesterday from Prayagraj to Raipur. My SBI account was debited for Rupees 3435/- on 12.11.2020 with transaction no.[protected]IGAJVEYKV2 but booking failed due to server error. Please reverse the amount to my bank account.

Abhinav Srivastava

Dear Team

I have received gift card from my organization. this Gift card Validity is 11.11.2020, due to COVID I am not travel till date, we need to renew this vouchers for next six month, Value is 15000 INR. Please help & arrange my vouchers validity for next six month.

Darshan Ashar
[protected]

Dear Make My Trip,

With reference to above Booking ID: NF[protected] we had booked the Ticket on 02.02.2020 for your information.

According to your demand of Rs. 6721.00 at the time of booking, we had paid full amount.
We had received the Credit Voucher of Rs. 6228.00 after you had deducted Rs. 493.00 which we are unaware of.

According to the information we got, Credit Voucher can be used to any destination in INDIA till date 31st March, 2021.

Now only one passenger is travelling ( Name) from Bangalore to Pune on 21.11.2020
by Flight No: 6E-699 and the price shown is of Rs.3556.00.

When we are giving the reference of the Credit voucher from Make MY Trip its considering 2 passengers, since the other passenger ( Name 2 ) is not travelling at present.

We had called many times to make my trip and there is no proper response on[protected].

Kindly sort out this on priority and book the ticket and send us the other passenger amount in the Credit Voucher.

Regards,

Manjunatha

Hi,

I just clicked on redeem while booking my hotel. But, did not complete the transaction.
The gift cards are showing 0 balance.
I had two cards worth 5000 each.
Need to make booking. Pls help refund asap.

Thanks

MLQW2A
NER76V

For the above PNR's i have not received the credit shell amount issued by Indigo as well as the refund amount.

I booked round trip from ahmedabad to maldives on 6th nov.

I proceeded till payment vi a credit card.

At last booking failed and money was transected.
Total amount 66504
Mmt refunded only 30400.
I mailed called but no ine is piccking up or replying since then

My booking for 19 to 22 November was done for Mahableshwar and when I cancelled, it is showing No refund where in Free Cancellation was applicable till 16th November 2020.
I want my refund processed as soon as possible and I want immediate response on this note.
My refund amount is 10805.
Kindly look into this matter and I need immediate response from your end.
The voucher is attached for your reference which shows free cancellation.

I had booked a ticket from DELHI-LONDON-DELHI through makemytrip in Air India.
The departure trip was cancelled due to COVID restrictions on May 18. The return trip of 11th Nov was cancelled directly by the airline. Now the “SPECIAL REFUND CLAIM” section is missing in the makemytrip portal where i can claim my refund.
I am unable to speak to any of the executives from MMT. Also no email is possible to be sent to them as their chatbot lands you on the trip details page on the website and “SPECIAL REFUND CLAIM” section is no where to be found.

The details of the booking are:

Booking ID - NN[protected]
Air line PNR JV87R
Name of passengers: Sarevsh Kumar Mishra and Madhuri Mishra

Please help to get my money which is stuck between AI and MMT. There is no direct communication channel in MMT despite i being their customer since 10 years.

My registered mobile number in [protected]

Regards,
Vinamra Mishra.

AirAsia has refunded Rs 10320 to MMT 02.11.2020 for the above booking cancellation by Airline itself.
So far, MMT has not transferred this amount to me

Why you people are not giving our refund amount. What is the interest of keeping or money to your system? may i know? ..
Call me at [protected]

I have cancelled my booking with GoAir. GoAir has issued refund on 17th October 2020. An email to that effect has been already sent to me. The invoice showing that the full refund has been credited to Make My trip has been sent to my email id. However, MMT has not refunded the said amount to me yet. There is no way to contact MMT as all calls go to automated voice service and I have submitted my query many times on the web form but no one has called back. I want my complete refund immediately along with the charges taken by MMT.

Today as on 9th November 2020, I Vivek Gandotra having registered mobile number with MMT as [protected] still haven't received the refund amount of rs.16, 452/-for MMT Booking id: NH[protected]..back to my HDFC BANK credit card having last four digits as ' 3512 ' i had infact contacted my bank(HDFC BANK) but they inturn redirected me to you as the above mentioned amount was still not reflecting in my credit card account.

Also in addition to this I had a detailed conversation with Mr Shovam Mahapatra of MakeMyTrip on Saturday the 31st October and a couple of other representatives on the 2nd 4th and 6th November. All of these people have given me nothing but false assurances regarding the credit of a refund. all that they tell me is that they have escalated this matter and therefore the above mentioned refund amount will be credited within 24 to 48 hours.in addition this i had requested all these representatives that if there is an issue regarding the credit of the refund back to make credit card account then please credit this amount back to ky MakeMyTrip wallet, which is the easiest thing to do but of no avail..I being a very old customer of MakeMyTrip, am shocked at the callous attitude of MakeMyTrip words its old customer.all the necessary documents like credit card statement have been submitted but of no avail..

I received a call from the so-called supervisor on Sunday the 8th November 2020 evening.he to like all the previous representatives who I had a telephonic conversation with assured me that he will look into the matter and the matters and resolved within 24 hours but nothing has been done..I also warned them that I'll be approaching the consumer court as well as the . police but still it seems that the mis behaving with the withe an old customer with impunity.. does it take both more than 10 days for a refund to be credited back to the original payment mode.

Vivek Gandotra.

I made a hotel booking on 3rd Nov for Saputara between 12th Nov to 14 th Nov on MMT and paid by MMT gift voucher code ([protected]) worth INR 10, 000. Upon cancellation, they have not refunded the amount in my gift voucher. They have disable the customer care services on telephone and they are not even bothered to reply my e-mails. Worst experience. Fraudsters.

I have a credit shell amount of rupees 2147/- with Spicejet that I want to use for a fresh booking to travel on the 15th of December 2020 on SG-310, Bangalore to Mumbai, for the same passenger.

When I go to the reschedule option, it is only allowing me to make a fresh booking for 2 passengers. The second passenger has already completed a preponed flight on the 20th of March 2020 with a different PNR (O8958S), hence this credit shell does not apply to him.

Please allow me to use the credit shell for a single passenger who did not fly, rather than for two passengers, one of whom has already flown.

Hi,

My flight journey on 9th of Oct'20 from Hyderabad-Bangalore has been canceled due to operational reasons (Spicejet SG 322).
I could not reach to customer care executive and been redirected to the chatbot always and not getting my concern resolved.

Regards,
Mahesh
[protected]