MakeMyTrip India Complaints & Reviews

Hello Sir/ Madam,

I had booked return flights from sharjah to Istanbul on 2nd April. Booking ID no. NN[protected] and NN[protected] but due to covid -19 pandemic the flight was cancelled by the airline. Since the airlines cancelled the flight I applied for full refund. I tried contacting Make my trip several times in last 6 months but there was no response from them. In between I kept getting messages from make my trip that they are trying to contact airlines for refund. On 2nd Oct 2020, i recieved a message saying that the ticket has been cancelled and the refund amount which I will recieve will be Rs.42, 764 but the entire amount for the tickets I paid was Rs.1, 02, 755.
The ticket was cancelled by the airline so I must get the full refund or if you are unable to do the full refund kindly keep the ticket open so I can reschedule the date according to my preference.
Please look into this issue and solve my query as soon as possible..
Since i have tried contacting the customer care right from the beginning and we couldnt reach out and if you would have informed us before about that there would be a cancellation fee charges from the airline we would have kept the ticket open but we didn't get any information...please look into our concern since a very long time we had saved money for our trip and we cant bear such a huge loss and the pandemic has hit us very badly and we are struggling for a living too ... please refund the full amount because it is our hard earned money and it wasnt our mistake.

We booked a ticket on 11th March, 2020 from Mumbai to Kolkata for a journey on 13th May, 2020 pertaining PNR number MTDGXN. We had plans for visiting Mumbai for treatment of Mr. Tapas Kumar Ghosh (one of the passengers in this ticket) who is suffering from Brain cancer (Glioblastoma Multiforme). However, since the flight was cancelled due to lockdown, we couldn't travel and we were told we can reschedule the flight anytime till December 31st, 2020. However, during this interval health condition of Mr. Tapas Kumar Ghosh has further deteriorated. He has lost most of his vision and also not able to sit on his own. Doctors has also confirmed that he is only going to deteriorate further. Considering his quality of life and current condition, it is not possible for him to travel anywhere, let alone by flight. Hence, we would like to urge you to consider our case and process a full refund for the tickets as we won't be able to travel even till 31st December. Also, the refund money can be used for Mr. Tapas Kumar Ghosh's further treatment.

My mother of 70 years booked a return ticket for Delhi - Washington by Aeroflot.
2. She completed a one way journey and could not take up the return journey dtd 20th june'20 as Aeroflot cancelled flights due to covid.
3. Aeroflot confirmed that they refunded the entire amount to MMT on 5th May'20.
4. MMT after multiple follow up sent me the below mail dtd 21st June confirming that the refund will be processed in 3days.
5. Since then we are following up with MMT but could not succeed in getting our refund.

[protected] Forwarded message[protected]
From: MMT CANCELLATION
Date: Sun, Jun 21, 2020 at 2:04 AM
Subject: Cancellation Request for Flight Booking NN[protected] is submitted
To:

Cancellation Confirmation
Booking ID: NN[protected]

Booked on 29 Sep, 2019

Dear PURNIMA TIWARI,
We have received cancellation request for MakeMyTrip Booking ID NN[protected].

We will process amount of INR 26004 within 3 working days. Once refund is processed by us, your bank will take additional 3 working days (for private banks and SBI) and 12 days (for public banks) to credit the refund amount in your account.

To know the updated refund status for the cancellation, please click here.

Refund Calculation
All amounts are in local currency

SU-105 | Washington-Dulles Apt-Moscow | Sat, 20 Jun 20, 15:00 hrs

Passenger Name
Airline Fare Conv. Fee Others*
Total Price

1. Purnima Tiwari
15002 0 0
15002

Cancellation Charges
(-) 0 (-) 0 (-) 0
(-) 0

MMT Service Fee
- - -
(-) 0

SU-234 | Moscow -New Delhi | Sun, 21 Jun 20, 15:05 hrs

Passenger Name
Airline Fare Conv. Fee Others*
Total Price

1. Purnima Tiwari
15002 0 0
15002

Cancellation Charges
(-) 0 (-) 0 (-) 0
(-) 0

MMT Service Fee
- - -
(-) 0

Total Fare
30004

Total Cancellation Charges
(-) 0

Total MMT Service Fee
(-) 0

Cashback to Card
(-) 4000

Total Refund
26004

* Others as a column includes insurance, meals and preferred seat charges
Additional Details
Trip International flight

Get 24X7 Customer Support
India [protected] (Toll Free) / +[protected]

Note: Please do not reply to this mail.It has been sent from an email account that is not monitored.

My flight was non operational due to Covid -19 . I raised a refund request to the airline Go air. They have given the amount to MMT. Now MMT has given me credit voucher with expiry date 25 April. I had asked for cancellation and refund to GO air because they told me it will be credited to my bank account. I Can't use these vouchers for 1 person since the original booking was for 3 people. Atleast prior to this refund airline was giving me option to split the PNR where different person can travel on different dates.
It is waste for me and it is huge amount. Please credit the amount to my bank account as informed by the airline. The airline has given entire amount to MMT on 11 Aug and i they have no restrictions on the payment type. Why MMT is fooling people and simply binding them to book same airline flight which is not operational even now. There is expiry date of 25 April, 2021.

My entire 17770 amount is waste as we have travelled back to our natives and don't have requirement where in we can book flight for 3 people together. I am frustrated by the service MMT is providing. There is no communication at all related to refund. I was waiting for refund from 3 months and now this is again waste. Let me know where should i complaint. Any help will be appreciated

Please credit my money to my bank account as told to me. I should have not raised refund if that is the case. I had the option to reschedule it to any travel date with PNR split. What is the benefit of this refund.

I am attaching the screenshot for the email i got from airline regarding the refund to be given . It was no where mentioned that it will be given in credit vouchers

Nf[protected] this was my original booking from mum to bagdogra and back. Due to flight cancellation the dates were shifted to oct under nf[protected]. There was excess amount remaining in credit shell while shifting the booking, rs1820 with indigo and rs594 with goair. Now the oct booking is also cancelled and refund is in process. I wanted to have the amounts lying in credit shell also be refunded. Goair has already taken action and released rs 594 to makemytrip in april 2020 but i have not recd same. Indigo has initiated for payment of rs 1820 thro makemytrip but they require a request mail to go to indigo sales team. Can you pl deal with the above.

Reference no.[protected] :booking id - nn[protected]
International flight form sfo to mumbai.
I have been trying to contact mmt since june2020 but they give a link or the chat and calls are answered via telemechanic.

As there is no customer care who is attending calls or chat or email reply, i feel the company is cheating

I had booked a flight with booking id nn[protected] for 25th sep 2020. Flight scheduled time was 25th sep 1:50 am.

I cancelled my flight on 23rd sep at 3:39 pm much before the 24 hours departure window. It showed refund amount after cancellation fee deduction.

I got an email from mmt that my cancellation request has been submitted. Email screen shot attached.

Now when i login to mmt portal it shows the same flight as trip completed instead of cancelled and i don't see any refund in process.

There is no one answering the phone. It always goes to ivr and then call ends.

Please process my refund asap.

Thanks
Ilesha verma

Refund request from mmt:
Date of cancellation request: 24/09/2020
Date of flight boarding: 26/09/2020

Booking id: nn[protected]

- flight booked my mmt. But air france doesn't allow boarding to indian passport holders because of the travel restrictions. So will give a full refund.
- the cancellation request was reported to mmt and they said that the same will be resolved in 24 to 48 hours (Copy attached).

- its been 4 days now and i tried calling the airline but there is no response from any side. No one is picking the calls at mmt and air france says that only mmt can process the refund.

-please process my refund asap, as i have to book a fresh ticket.

The flights have been cancelled due to lockdown. The airlines (Spicejet) have refunded the amount to mmt but mmt is not crediting the amount to me.
The airlines (Indigo) has issued a credit voucher but credit voucher details is not shared by mmt with me. They say they will refund the amount but arent refunding that amount too.
Total of approx rs. 14000 is not refunded by mmt.
Plus they are responding to any calls or email, they are only accessible through automated bot replies which is of no use. It doesnt respond to queries.
Kindly refund me the amount.
Booking id : nf[protected]

I have booked two international flights from makemytrip, both are cancelled by airline itself.
They have processed half of the amount in my account and for further queries they are not responding to my mails or calls.
It's very strange for new booking agents are always available and for refund no one give any concern. They provide us self support and chat services for refund option which is of no use.

For one flight booking i spent rs.28098 and they processed rs.15022. What about rest of the pending amount.
And for another around rs.2000 is pending.

I have taken a icici makemytrip credit card, along with which an auto account has been created by makemytrip. But the problem is that the id has been created in a wrong name and no mobile number has been linked. So when i try to login it asks for a otp and as the mail id is not valid i am unable to login. I am trying to call customer care and even trying to write a email but no resopnse for the same. Kindly help me in recreating my account with a proper id as all my credit card spend reward points will be stored in this account

I have booked flight air india ticket from vizag to hyderabad on 08 july 2020, but flight was cancelled by the airlines. For rebooking i am not able to connect make my trip, they are not available for either phone or e mail.

Hi,

I have booked my flight of goair (From lucknow to mumbai) from make my trip website. Pnr detail is g7jesm dated 05/09/2020.
I have received mail from goair on 03/09/2020 that this flight was cancelled due to unknown reason. Mail is as below-

Dear smart flyer,
Warm greetings from "goair".
For your pnr g7jesm on goair flight g8-2620 from lucknow (Lko) to mumbai (Bom) on[protected] at 06:50 hrs is cancelled. We apologize for the inconvenience caused. These changes are due to issues beyond our control.

I have raised refund request of this cancellation on 03/09/2020 and followed by many times but could not received any call/mail from neither mmt nor from the goair. I have marked cc to his nodal office/grievance officer and other peoples too, but no response.

Please help me out on this subject and i m going through from the mental trauma, this is a kind of harassment from mmt and goair.

I would also like to declare that this is a kind of mental harassment for me and mmt and goair will be responsible for anything happened wrong with me during this period.

Rgds,
Arun rai
+91-[protected]

I booked a round trip flight from dubai to cochin through make my trip app. My return flight from cochin to dubai on 5th of april was cancelled due to lock down. The airline is ready to give full refund but they can only transfer it through make my trip. I have been trying to contact them ever since for the refund and they are not giving proper reply and they are trying to delay it. Recently i received a reply from make my trip that i'll get refund between 20th of august and 5th of sep and i haven't received. On 22nd august they replied me that i'll get refund within 10 days and after 4 days they replied again that i have no refund. I feel like they are purposefully delaying refund which is necessary for reebooking.

I have booked flight ticket using makemytrip application. However, my flight got cancelled directly from airlines. I spoke with airlines customer care and they have issued refund back to makemytrip, hence makemytrip has not issued refund back to my bank account. I am not a frequent traveler so what should i do with vouchers.

Dear sir
I had booked my flight tickets from bangalore to san francisco for travel on[protected] and return on[protected] from san francisco to bangalore by delta airlines
Due to covid all flights were cancelled and i postponed my trip to[protected] from bangalore to san francisco and return on[protected] from san francisco to bangalore by delta airlines with reservation code 7kv9lg. Tickets were issued by mmt.
Now i have been informed by mail that my return klm flight kl 0879 on[protected] with booking code wcptw8 is canceled.
In view of this pl cancel all my flights and refund the amount to me.
I am a senior citizen aged 65 years and request your kind help in arranging the refund

Regards
Sudhindra
[protected]@hotmail.com
Mobile: [protected]

I have been trying to contact someone about my booking which is now canceled there is no way to speak to someone.now I am waiting for my refund and still ko way to speak to someone . I am loosing my patience now and it’s more than a month now.my money is stuck but no k e seem to be bother they only contact if any new booking otherwise they simply don’t care

Cancellation by airlines still airline cancellation fees has been deducted from my refund by make my trip? I have talked with the air asia airlines support team multiple times via chat/phone calls, they have always confirmed that as the flight was cancelled by the airlines itself, so they have refunded the full amount (Rs. 5376) without deducting any money. So, why has mmt sent the email to me stating that airline cancellation charge (Rs. 1, 696) has been deducted from my refund? My booking id is: nf[protected]. Air asia case number for reference: — 73769357

My flight was been cancelled on 1stof june 2020 from the airlines the flight was of indigo and the flight was from kolkata to visakhapatnam tough i have a mail from air indigo saying the refund has been transferred to the make my trip on 17th of august 2020 then also i was not been informed anything from the mmt and not yet received my refund from the mmt, so please help me as soon as possible.

Dear sir,
We had booked air india flight from vienna to mumbai via new delhi with following details:
Date - 17/07/2020. Flight no. Ai-154. From vienna (17/07/2020) to new delhi (18/07/2020).
Pnr no - ybby5
Date - 18/07/2020 connecting flight from new delhi to mumbai flight no - ai-315.
Pnr no - ybby5
Passenger details were as follows:
1. Stuti bhavsar adult, female
Ybby5
098-[protected]
2. Shikha vipul bhavsar adult, female
Ybby5
098-[protected]
3. Vipul harkantbhai bhavsar adult, male
Ybby5
098-[protected]
4. Divya pradeep mistry adult, female
Ybby5
098-[protected]
5. Pradeep vithaldas mistry adult, male
Ybby5
098-[protected]
6. Shivlini sunil deshpande adult, female
Ybby5
098-[protected]
7. Sunil rajnikant deshpande adult, male
Ybby5
098-[protected]


Dear sir,
As per government of india guidelines, our flight no ai-154, on 17/07/2020 was cancelled, as a result all the travelers were not able to travel for the entire journey from vienna to delhi and as a result from delhi to mumbai.

I contacted the airline on 14/07/2020 at around 7pm to 7.30 pm., and i was given the option for the open tickets., but i had opted for the cancellation. However, i have not received any refund.
I was told by air india to contact make my trip, and was informed that, request can be processed only after they receive cancellation request by makemytrip.
So, i requested makemytrip on 13/08/2020, to cancel the trip and initiate the refund process. (Proof attached)
Despite repeated mails to air india and makemytrip, my issue was not solved.
I came to know yesterday that, makemytrip has kept our tickets in the credit shell. (Proof attached).
So, today i talked to air india. I was informed by air india that, they are ready to initiate full refund of the ticket, provided, they receive request from makemytrip. (Copy of audio attached).
Now, makemytrip is not sending cancellation request to air india. As a result, our refund of rs.174895 is still not credited to my account.
I request you to investigate mater and solve the issue.

Attachments.
1. E ticket
2. Cancellation request to makemytrip and their confirmation
3. Credit shell note by makemytrip
4. Audio recording with air india
5. Communication with make my trip and air india

I request you to do needful.
Thanking you.
Dr. Vipul bhavsar
M. D.
Consultant physician
Rushabh clinic & nursing home
205, prime complex
Manjalpur naka
Vadodara-390011
Gujrat,
India