MakeMyTrip India Complaints & Reviews

I have received a confirmation mail on 08/08/2020 from goair airlines about my refunds against cancellation of my flights having pnr no. B7khsz, ydpe2x. But mmt app shown that airlines has given credit voucher for both pnrs. Such manipulation with customers may not be entertained. Please arrange my refund in my payment account mode.

I have booked travel from bengaluru to nanded two airlines bengaluru to hyderabad go air and another hyderabad to nanded truejet on 26th Aug journey date, on 18th go air called and informed their flight is non operational so I called customer care go air and they cancelled my ticket and confirmed complete refund to make my trip as money, after 1 week when I checked my MMT account a credit voucher is added instead of money being transferred to by credit card, then I called go air again they confirmed we have not added any credit voucher we have transferred money back to mmt and shared transaction I'd 94215468, than again I have added web form and send mail to MMT with all details still they are not refunding my amount to my card back 12k, credit voucher they have added is non o[censored]se for me, kindly see the attached confirmation from go air and ticket details from MMT, kindly help me getting my refund back

I 'm advised to raise refund request from the singapore airline as the flights were cancelled by the airlines. I'm forwarding the email in conversation with singapore airlines. Kindly refer to the following and do the needful.

Dear team singapore airlines,

I'm writing to you to request a refund of my air ticket money as the flights were cancelled by your airlines due to global pandemic.

On 13th...

Pl note that flight-6e-5317 booked from bom-lko - ccu (Calcutta) dated 20th july 2020 at 13:55 hrs with pnr-xnu6k passenger name ramkrishna santra has been cancelled. As per indigo booking desk, indigo has already refunded to you. So thereby arrange to redeposit the amount rs 7529 to acc - n. O[protected] for the same at the earliest.
Your reply is highly appreciated.
Surprisingly complaint has cancelled by mr vishal with out any action and no refund. Ticket n. O-[protected] link provided is not activative.

Hi,
i've done flight booking on make my trip web portal dated on 13'th July 2020.
Below is the flight details:
Indigo Flight 6E-759
MMT Booking id.:NF[protected]
From DEL (10:05) to MAA (13:05) on 19'th July 2020
Total Amount paid: 8668/

During payment of the booking, amount got deducted but i did't got the PNR number of the flight. it was showing that booking got failed.
even i got mail for the same as my booking got failed and refund for the amount of 8668/ will be processed within 25-30 days.
but today even after 53 days of the failed booking my refund amount is not getting processed.
i've mailed to MMT support but no reply and also no body is picking the phone on the contact details given on the website.
Kindly help in resolving the issue and to get back my refund amount of 8668/.

Thanks
Varun Sharma
+91 [protected]

We have booked flight ticket through Makemytrip for travelling to chennai to tokyo and return on 30 September, 2020 and 11 October, 2020. However, due to ongoing pandemic the airline has cancelled flight. However, the travel agent is no mode of reaching makemytrip to know status of my flight ticket and when i can expect refund for my ticket as the issue is with the airlines.

Despite repeated calls on their number it is redirecting only to automated calls and also there are no responses on their website other than autobot.

My booking id is nf[protected].
Even after complaining many number of times i have not received full refund. There isn’t any option of call back or refund on their tollfree number options. Just automated options are there.
Moreover, on their app in my trip section its just automated myra responses who doesn’t respond to what we actually want. There is no complain section on their website or app.
I don’t know how to take money back from them when airlines have refunded fully to makemytrip. Money get stuck with them for months.

I want my full refund of booking id NL[protected] which is not initiated yet i guess, registered email id is [protected]@gmail.com . The trip got cancelled due to lockdown and maneesha gupta (maneesha.[protected]@makemytrip.in) who booked my package is not picking my phone that is why i am writing here. kindly please consider this do the needful and please update me as soon as possible

My Srinagar to Kochi connected flight ticket ticket not booked but money deducted my bank account my booking date 18/08/2020
Booking id is. Nf[protected]

When will i get my refund ?

I have booked the flight to germany for my in laws on april 2020 and return to india on june 2020. The flights were cancelled by airlines because of corona. I am trying to follow up for the past 5 months, no status update and can not communicate to anyone. I have paid 95 thousand rupees and so far no updates regarding the money and on the refund.

Booking id : nn[protected]

Dear sir
Followings are the booking id for which indigo has refunded but the refund amount still not credited to me or showing in my make mytrip wallet

1. Pnr no. Ym2qmt, make my trip booking id: nf[protected]
Refund amount rs.2962 due to change of date.
2. Pnr no: ydm6nb, make mytrip booking id :nf[protected]
Refund amount rs.24057/- due to flight cancelled by airlines

Both the amount i have not received. There is neither call centre of mmt some nonsense ivr response reply received thats not working foolish. I will stop using makemy trip platform further.
Regards

R k hazarika

I booked the ticket for 8th july which was cancelled by airlines. I talked with airlines and told tghem to initiate the refund. They initiated the refund on 7th july. Now make my trip has not provided it back to me. They are not replying on calls or emails. Also not letting me raise the request on chat. Chat bot says your request is already exists. But there is no update on it from more than a month now. I request you to get in touch with them and provide the update. Thank you!

Booking reference:- l6bjsc

Booking id:- nf[protected]

Pnr:- l6bjsc

We had booked tickets for travel to male from mumbai during april 1st week which got cancelled due to the covid lockdown.
While the airlines had initiated the refund long back, mmt chose to sit on it till customer action was initiated which in itself is unethical and basically a way of earning from the interest.

Besides, once the refund is initiated there are varying refund amounts appearing at different places and the actual amount refunded being much less than what is applicable.

The total amount paid to mmt for the booking was rs 49, 516/- as shown in ticket below. However, as of now only rs 44, 900 /- has been refunded while there is no sign of the balance rs 4, 616/-. Also, the amount is different on the website and on the email break-up received.

Also, there is no direct line to customer support to get an explanation of this weird payment mechanism and calculation. These are very unfair and opaque business practices and should not be encouraged and such corporations should be penalized

Resolve at the earliest.

Details -
Booking id - nn[protected]
Trip dates - 3rd - 6th april
Flight - indigo

Sir,

I have been mmt customer for long and has subscribed to mmt black service last year, my mobile number is +91 [protected] and my mmt account is also using this number. Under this, i had earner inr 7500 mmt black cash around march 2020. This i could not use as all flights and hotel booking and travel stopeed. Now i have learnt that this mmt black cash has expired as the validity period got over in july. I think this is extremely unfair in view of no-travel/hotel bookings were feasible during the covid times. May i request you reinstate this mmt cash against my account which i earned by spending on mmt site. This gesture from mmt would instill faith in loyal customer like me.

Rgds/aseem batla

The customer care dept
Make my trip

Subject: regarding use of credit voucher against cancelled international flight by etihad airlines booked from your online portal from mumbai to london, zurich to mumbai
Sir/ madam
1. I had booked tickets from your online portal for our journey having undermentioned details. Due to covid 19 pandemic and governmental restrictions imposed world - wide on international...

Hi sir,

I have booked a flight for 25th july, 2020 through makemytrip (Indigo airline) using my credit shell and extra money through credit card. Due to covid 19, my flight got cancelled and i requested for refund on 24th july for the same. Now, it's been 1 months my refund request has not been processed.
I have reached out to makemytrip customer care 2 times. First time when i have reached, they told me that your refund request has been raised and in 15 days you will get your refund amount in your account and regarding credit shell amount, we will provide you option to use it in your further booking through makemytrip.
After 15 days when i have called them they didn't even started my refund request. They told we are now taking your request in higher priority and it will be resolved in 48 hrs. After 48 hrs one of makemytrip customer care guy reached to me he told that we have taken your request in higher priority and we have submit the refund request to your bank, it will be get credited to your account in 5 days and regarding credit shell we have also sent the mail to airline and it will take 15 days to get process from the airline end. When i have asked him i have raised the request 15 days back only then why you need again 15 days? What you people have did in earlier 15 days and regarding contacting to airline i have reached out to indigo 2 times and they are saying they have processed the request very long back there is nothing left from their side and they have given me even the reference number for the same. But he keep on saying it is pending for airline. At the end i agreed to wait 15 more days. Now it's been more than 15 days, neither my amount got credited to my account neither they have enabled the option to use the credit shell amount. Now whenever i am calling, i'm hearing their computerized message "due to covid 19, airlines are not refunding the money instead they are providing credit shell once it will be processed from airline, you will get the option to reschedule your flight".

Booking id :- nf[protected]

Request you to please help in this regards.

Thank you.

I booked a flight to berlin on[protected] through make my trip with booking id as nn[protected]. The booking was cancelled due to covid-19 pandemic and my refund was under process. The total amount paid by me was rs. 18635/-. I tried to contact mmt several times but could not their customer care is not responding and also they are not answering any email. I have sent number of emails to them and also posted a google review but till date i have not received my refund.
On[protected], i also contacted my airline through phone, i. E. Qatar airways, about my booking and after checking my booking details, one of their executive, mr. Bargav, has confirmed me that qatar airways had already refunded my entire amount and i need to contact the travel agent which is make my trip to confirm about the refund against my booking. Whereas mmt is just reflecting a message in that "the airline has assured that your booking amount is safe which can be used for a new booking with same airline, subject to paying any additional extra fare for the new travel dates and such other terms and conditions as may be prescribed by the airline" which is not true since the airline has already refunded my amount to the travel agent due to which my booking details is not stored in their portal and i have also received an email communication from the airline.
More than 5 months have already passed but i am still struggling for my refund as mmt is not reverting to any of my query.
Please support as i am worried about my total amount paid for my booking.

I have cancelled a flight from mmt and they were supposed to refund me Rs.1678, but till now I haven't received any refund. They were supposed to reflect it in my credit card but when I checked my credit card statement I haven't received the refund and according to them (as shown by their website) they have reflected in my account but till now I haven't received it. I had many a times tried to contact them but they always redirect me to their website. Therefore I request you to please process my refund as soon as possible. They could help us a lot in this period of lockdown. Therefore I am here attaching all the details of the tickets and some screenshot.

Hi,

My name is virender singh, booked 20th june flight from bangaluru to delhi with booking id - nf[protected] and that flight later cancelled by air india. But still, i did not get any refund, its more than 2 months now.

My ticket number - 098-[protected]

Even i called up air india care and they asked me to get a refund from the broker. So please refund my whole amount.

Virender singh
[protected]