MakeMyTrip India Complaints & Reviews

I am reaching out to you as the MMT customer care is not helping me with my issue. I have booked my honeymoon package trip via MMT (Booking ID: NL[protected]. Due to the Go First issue my flight has been cancelled. Your team is asking me to book the tickets on my own. How come MMT being a travel company can't make alternate travel arrangements with other airline. I am looking at the flight ticket prices which is costing me approx. 1 lakh for 2 adults round trip. My overall package cost is 85K. It's not at all feasible for me to book the flight tickets on my own due to the rise in fare prices. Your team is not giving me any other option. Also, when I asked for alternatives, they have not provided me anything. When asked to refund the package amount, they are asking me it will be as per the cancellation policy which is current 0 as it's only 5 days remaining for my trip. I can't reschedule my trip as me and my wife are working professional and will not get leaves later.

Please understand that this trip is special for me, it's my honeymoon trip which is very special. I have paid the entire amount. Now I can't pitch in 1 lakh just for flight tickets. This is ridiculous, your team is not even calling me back and when I call the customer care number it's not connecting. There is no contact person to whom I can reach out to.

I had booked 2 rooms in Hotel Park, Phuentsholling, Bhutan, through make my trip (MMT) for 1 night of 11th April. I had submitted all details w.r.t. no. of people being 2 adults and 2 kids in each room with correct age of each child. I paid for the room charges as shown by MMT. While check-in I was asked to pay extra charges of Rs.750 per room i.e. total Rs.1500 for extra bed in each room. I was never informed about this earlier. I had done the booking one month in advance i.e. 12 March 2023. In-spite of giving all the details w.r.t. no. of children and filling in all details as required by MMT, I was unnecessarily and uninformed charged extra. When I complained to MMT customer care about this I was not given any response to my query for about 8-10 days stating that the hotel person is not reachable, and today i received a call from an arrogant MMT executive who I think had already prepared herself about denial of mistake from MMT side. After she argued with me that you have to pay for extra beds as per hotel policy while check-in, which is not the norm as per my knowledge, I asked her if the terms of MMT specify such thing. And she was caught. What she argued later was way beyond imagination. She said no such term is there but "there is neither a term that such extra charges won't be asked by the hotel". It is highly unexpected that such a big player like MMT puts such childish arguments through its representatives just to save itself from compensating for the unnecessary charges that its regular client had to pay. I am generally a calm person but she hit my nerves by saying such a useless argument. The representative was a so childish that when I told her I will have to take this to a consumer forum she replies - if you are taking this to a consumer forum I will also escalate this to my seniors. This was her language and tone. I was horrified with such responses from a consumer "CARE" representative. I request you to kindly help me get the refund of Rs.1500.

sandesh gundecha
[protected]

I have cancelled my one trip on 28th april 2023 and i supposed to get Rs. 6162 for that cancelation. My Booking ID is NN7F7DDIZV5IIC4U9507. Its being 12 days and i have not received anything. I have also contacted many times for this and also provided all my details like bank statements but still not received anything yet.
They also asked me to connect with bank with the RRN number provided by the MMT. I spoke to the bank and they told me to ask MMT to visit the any bank branch with the transection and UTR number. I informed the same on 3rd May 2023. but still my issue is not resolved.
They are not listening anything now and one of their agent named sourav instead of resolviong my issue he is saying this is not an issue.
Kindly help me to get my refund back.

Dear sir,
In reference of my Booking ID - NL[protected], here I like to share with you very unsatisfactory attitude of make my trip team members
As already discussed with your team members that We have deposited the full amount in advance for our upcoming tour. As already discussed and clearly explained to you that we have booked tour package on MAKE MY TRIP online portal to get our tour convenient and comfortable. This is our first international tour and I am not much aware about booking of flights and international hotel that is why I have opted your services and paid the full amount against the flights and hotels etc as per your demand.
Now today your team member told me that I can not fly as my flight has been cancelled and I have to book flight on my own basis. This way of services and attitude are very pathetic. us. As I already explained your team member that I am not able to get flight and hotel in international tour so I taken your services and for which I have paid you in advance.
Now requesting you to please arrange me some other flights and arrange my tour. Please try to cooperate us and if flight is cancelled then this not my and your fault but as a tour service provider you must be responsible for arrange some other option to complete my tour and for which i have paid you full amount in advance.
Here we can bear with you with opting other date also if not possible to arrange now then you can give me other dates of the same tour in the any months of september 2023 to FEBRUARY 2024. But please remember we can not afford any extra charges for which you are demanding else you refund my all advances. So I have given you all possible options and you are responsible to solve the issue.
so please revert me back with any best option out of these three option.
If you can arrange my tour on same predecided date then please let me know urgently within 24 hour so I can have arrangement accordingly.

At last please bear with us while we are bearing with you. We are the customer of you and you are the service provider and with keeping this thought in mind only you can sustain your customer otherwise next option is only for legal procedure to get my either tour package or advance amount with penalties against my mental harrasment.

Regards
Deepak Malpani
[protected]

Dear Customer,
Thank you for writing to us. This is a system generated e-mail. Please do not reply to this e-mail ID.
For your booking related query, please visit the My Trips page on MakeMyTrip app or website.

Team MakeMyTrip

Good evening
I booked from salem to gudalur(ooty) but the bus operator says the bus is going to Gudalur in theni district but in MakeMyTrip it showed wrongly as Gudalur(ooty).Because of the mistake from MakeMyTrip website i booked this bus.I have booked it after cancelling it once( NU[protected]) which costed me cancellation fee of Rs.370. Then i booked a new ticket (NU[protected]) which costed Rs.1185.Now I couldn't able to board this bus because of the destination mentioned in the MMT app and website is not the same in the bus operating route.
The bus is not going to Gudalur(ooty) it is going to Gudalur(theni)
MMT should refund these amounts because of the mistake from their side i ended up booking a wrong bus.
Please dont forget to update the correct thing in your app and website so that it doesn't happens again.
Thank you
I have attached the e-ticket and GST invoice where the destination is given as gudalur(Ooty)
But the bus is not operating through gudalur (Ooty).it's completely MakeMyTrip's fault and they should initiate full refund for this ticket since I haven't travelled

MMT Booking ID: NF2H224Y72W50VBU3708

Refund request given on 4th May 2023 for flight cancelled by Go First airlines. Date of travel was 7th May 2023 from GOX to BLR [PNR: ZBV43D].

Please refund the full amount to my bank account [original payment method] ASAP.

Dear Sir, I have booked north east trip through MMT for 7 night 8 days.
Booking id is NL[protected]. My three flight bookings are of date 22nd May 2023 from Delhi to Bagdogra through Go First.
And three ticket on 29th May 2023 from Bagdogra to Delhi through GoFirst.

As we all know, that Go first is cancelling their flights randomly. I don't know if on 22nd May 2023, Go First flights will be operational or not. I don't want any last minute hiccups.
MMT has planned my trip. Ideally its MMT's responsibility either to refund my money for whole trip or arrange some alternate flight.

MMT is irresponsibly asking me to book a extra flight tickets from my pocket for safer side.
That's very unethical and unprofessional behavior. If that was to be done, I would have planned everything myself. What was the need to contact MMT.
When I asked MMT to cancel my trip, They are not ready to refund my money. WHY MMT has booked through Go First. Its not my fault at all.

It is obvious that on last minute, flights are getting costlier. I choose MMT plan for economic budget. I am not in condition to book another 6 refundable ticket separately. Anyways, its my loss at the end.

I want my trip to cancel and want my hard earned money refunded to my bank account. I don't want any relationship with MMT now onwards.
Please help me in getting my money back.

MMT reference Id NL[protected].

Please do the needful asap i didn't get the refund amount of rs4713/- which is an unsuccessful transaction and your executive told i will get with 2 -3 days max but today is Monday already 3 days going to be over but no refund till now...ticket is also closed as resolved no it's not resolved till now.

Recent stay at Hotel Aira Xing @ Paharganj on 29 & 30 -Apr-2023

Booking through makemytrip is not ideal at all. They take money from small and low standard hotels and promote them to book, they even take advance payment. Regardless you dont like the hotel and there will not be an services provided, you cant find anything which were expecting, even you complain their customer service is disaster in handling the situation. Once mone paid never comes back, they just give false promise.

I had stayed in the Aira xing hotel for 2 nights, had to book b looking at some good pictures and reading many fake reviews, also some savers as promoted by makemytip. I was travelling to Australa with kids and family so i was with lots of luggage, once went inside, was really difficult for me to shift to other hotel. I had complained multiple times to hotel management and makemytrip customer service. They asked to send picture but did nothing. Had to call many times but no one bothered. Asked for an option to book other hotel or make the refund, nothing was done. I would never book with makemytrip and would never recommend anyone else to do so, Hotel doesnt have an outside and inside appearance, lift not working, no geyser, phone not working, tv not working initially, room dirty, bed sheet and mattress comfort was dirty, broken bed and bath doors, full of bad smell, tea order was taking more than an hour as they were getting from other hotel. OMG, how they decide to promote and sell this kind of cheap place.

Hotel review was done by mistake.
I want it to be deleted.

Dear Sir,
I had booked my 6N/7D trip to Kerala via MMT. Booking ID NL[protected].
On Day 5 (07/04/2023), we were to stay at Super Deluxe Houseboat By EGH - Holidays Selections. The Houseboat was super poor quality. After complaint also, no alternate arrangements were done. I have the proof of complaint in soft form. These proofs are sent to MMT and many tickets logged but there is no resolution happening. All tickets are automatically closed in under 1-2 hours without any contact to customer. Hence i am forced to raise this complaint.

Booking id: NL[protected]
I had taken a package to Thailand. The flight got cancelled two times. This time I got an email that the flight can't be rescheduled. Also I am not able to reach customer care. Very pathetic service. My plan is on 12th may 2023. I am wasting my money, my time and plan with make my trip portal. Really need some resolution asap.

A flight ticket was booked for Sri Nagraj, GM of ITI Limited Palakkad from Thiruvananthapuram to Bangalore through MakeMyTrip (India) Private Limited through Google Pay from HDFC Bank Account. The Google pay receipt attached Rs 5582. Neither Ticket nor refund from MakeMyTrip not issued.

Please take up with MakeMyTrip (India) Private Limited for refunding the full amount of Rs 5582

Ramesanunny K M

On MMT, a round trip from Bangalore to Kolkata was booked. However, it was cancelled. The same booking was done again. On connecting with Airline, they refunded the full amount back to MMT due to booking the same flight within 1-2 hrs.
MMT only partially refunded the amount ₹ 9, 576. Multiple calls were made to customer care no. All of the calls ended with the assurance that the full amount will be refunded back to me in the next 72 hours. This went on for the next 3 weeks.
Now when we call customer care, they don't connect with the supervisor, they beat around the bush saying booking does not exist.

I have booked a tour package with Makemytrip. GoAir flights are cancelled till 12th and I have a package with flights included for 10th. Either issue a complete refund to my bank or arrange alternate flights as i don't have more funds left with me. booking ID NL[protected] It is urgent as the package is on 10th May that is next week. Needs to be resolved by tommorow. Phone no. [protected]

I have booked a tour package with Makemytrip. GoAir flights are cancelled till 12th and I have a package with flights included for 10th. Either issue a complete refund to my bank or arrange alternate flights as i don't have more funds left with me. booking ID NL[protected] It is urgent as the package is on 10th May that is next week. Needs to be resolved by tommorow.

We had made a booking with MMT for a trip to Srinagar with a package of 2.28lacs. booking id NL[protected]. We made a initial payment of 23000. 2 days back we got a call from MMT informing us that the airline in the package has cancelled our tickets due to internal issue. Now MMT is asking us to pay for new flights or take cancellation fee of 15000. Why should we be penalized for a fault of airline ??? If we have made a booking thru MMT then MMT needs to resolve our issue not punish us by asking us to pay more money than the package. I would suggest everyone to not book a package thru MMT as their policies are not transparent and not at all consumer friendly. Incase of any issue you will only lose your money MMT will not take any responsibility. Please think 100 times before booking a package with MMT. We had the most pathetic experience with MMT and we would recommend others to not use their services. Phone no [protected].

Hello Team,
This is regarding my recent bookings and worst experience with makemytrip for to and fro journey from Bangalore to Bali and return from Bali to Bangalore.

Onward journey from Bangalore to Bali - Booking id - NN22SD1EJ716N3BX4407, and
Return Journey from Bali to Bangalore Booking id - NN2FP81E0DL0F0XF5750

There is no direct flight to Bali from India, so we had to go through Malaysia or singapore.

2 PNR's were created for a single journey from makemytrip
Due to the creation of 2 PNR's we were asked for visa needs though we did not have any intention to stay in the stop over countries and had an immediate connecting flight.

The same issue was for the return flight aswell which incurred me a loss of around 1, 35, 000 Rs (one lakh thirty five thousand INR) just for the flights and then room booking also cancelled- along with the cancellation of my vacation which was dreamt by the family.

I learnt from a local transport agent that they take support of star alliance agencies to unify the PNR, makemytrip being such a global company, they donot seem to have any logic to unify the PNR which has caused a huge loss.

Please help in filing a case and help me with the refunds
I am struggling to get this complaint from makemytrip

My name - Prathiba
Email id - prathiba.[protected]@gmail.com

Make my trip has a misleading pop up which says customers can lock ticket prices for a certain amount in 'Advance' and then pay 'Remaining amount' later. This tricks customers into thinking they are paying a certain percentage of the ticket price in advance to lock the price and later they can pay the remaining price of the ticket. But actually MMT charges the full ticket price later. The lock price is an additional amount that users end up paying but they do not mention that in the pop up, instead they claim that users pay 'Remaining amount' later. This is tricking innocent customers.

Sir

This is to inform you that we are not provided accommodation in the the Hotel Fort View on 22/04/2023 against booking ID NH[protected] as the owner of the hotel Mr Talib Bhat(Ph :[protected]) is not aware of makemytrip booking. Further, the hotel comprises of dingy small rooms and rent is as low as Rs 1000 only. As I have paid Rs 4181 for accommodating 3 people, there is no such room in the hotel which can accomodate Three(3) people. I have submitted a complain and compensation request against request ID:[protected] on 22/04/23. Pl resolve this issue and refund the amount immediately

Request ID :[protected]
booking ID: NH[protected]

Deep Kamal Gohain
[protected]
[protected]