MakeMyTrip India Complaints & Reviews

Hello there,

I am waiting for the Purchase refund of the Air tickets since 3 Months
MakeMyTrip Booking ID NN[protected]
MakeMyTrip Booking ID NN[protected]
Kindly process the Refund of my cancelled tickets as soon as possible

Thanks

I accidentally created an account with my mobile phone separately instead of linking it with my existing account with email id. Now i can't link my phone to my primary account. And there's no option in your site to delete an account permanently. My registered phone number is 80*25. Kindly delete this account permanently. I had sent emails to your customer service account [protected]@go-mmt.com regarding this issue but i received no reply.

Regards,
Faheem shaikh mohammad

Dear Sir/Madam,
I am writing to you to raise the issue of NL[protected].
The issue that I have experienced was about the cancellation of my Europe tour starting on 13th May 2020. My parents being cancer patients I have requested for the full refund against my Europe package. Pankaj Trivedi was in contact with me for a month. After a month I received a reply saying that MMT is ready to refund the money as the cancer proofs were accepted by the team. But they would be charging me the flight cancellations fees of around 20k per person. Upon confirmation with the Emirates, they have guaranteed me the full refund against my flight ticket and even the same information is mentioned on your website also. Today I received a reply from your team asking for 3 months more. I am left with no option other than requesting you to please take up this issue seriously and escalate it because I don't think 2 lacs is worth more than someone's life.
Now after waiting for 3 months I was assured that I would get full refind with a deduction of 20K. But to my surprise I was told today that I would only receive 45K as refund.
Please give my full refund as you have also mentioned on your website that Emirates passengers would be receiving a full refund for COVID cancellations
I have attached all the proofs and relevant document
I look forward to your prompt response on this matter. I would like to keep a complete record of my case, so please reply back via this email account.

Yours faithfully,
Saiyam Surana
Booking id: NL[protected]
[protected]

I have booked flight from makemytrip and there i found an option to add cab to airport with flat 949/- for 40 km. I opted for that and paid 10779/- to mmt. Including 9830/- for flight and 949/- for cab. After payment done i get a mail that my booking got cancelled and the refund initiated by airlines. I get airline side refund of 949/- but not the cab amount from mmt.in the app i check where it's written cab details will be updated within 30 mins. I thought to wat and once it update i will try to cancel. But it's not updated and showing same status so i complained customer care never thought mmt has such worst service. I mailed to deep kalra also but not getting any solution. My booking id is nf[protected] and they are saying no cab booked with this. I shared my account statement, transaction id and screenshot of app where it's written "you have booked cab also with this air ticket" but till now i didn't get money back from mmt after 20 days of booking.

I booked flight tickets for four passengers to and fro from Mumbai to Kolkata and another ticket for one passenger from Mumbai to Vadodara through Makemy trip paying through my net banking bank account. The ongoing flight from Mumbai to Kolkata on 4th May, 2020 for four passengers was by Indigo airlines flight, 6E-374 having PNR no OJKDSJ and the return flight for same four passengers on 9th May, 2020 was by Spicejet Airlines flight, SG-6422 having PNR no ODVRQD. Another flight ticket was for one passenger from Mumbai to Vadodara on 9th May, 2020 by Indogo Airlines flight, 6E-5342 having PNR no VM7P6Q.
All the flights got cancelled by the the airlines due to government guidilnes because of Covid, I received a SMS from Indigo for the refund provided to the booking agent. I tried to contact Makemy trip but failed to contact them. I called Indigo airlines customer care and understood that they had refunded the money to Makemy trip on 21st June, 2020 for both the indigo flights due to the cancelled flights by them but Makemy trip has not yet refunded the money to my account .

Want to know about my failed-cancelled rail booking NR[protected]
Refund the payment

I have cancelled myticket on14thmarch 2020 of inigo airlines and full refund accepted by air lines and sent to make my trip but make my trip haven't refunded to me. Till date i have not recieved any call or information regarding sending refund.

I deepalakshmi s have booked flight from make my trip (Booking id: nf[protected]) on 17.03.2020.

I) to travel from mumbai to chennai (Indigo) on 25.03.2020 (Pnr: lkltkg). Flight ticket cost paid was rs.4257.

The flights was cancelled due to nationwide lockdown.

· on 22.03.2020, i have rescheduled my flight of pnr: lkltkg to 24.04.2020. Rescheduled flight ticket cost was rs.2492 and the refund amount was rs.1765. But i have not received the refund amount yet.

Subsequently, due to extension of lockdown, the flight ticket was again cancelled by airlines for the rescheduled booking. For the same booking, i got message and mail for credit amount of rs.2492 only as the flight was cancelled again due to lockdown.

I have been repeatedly mailing makemy trip ([protected]@makemytrip.com, [protected]@makemytrip.com, [protected]@makemytrip.com). I have mailed on these dates: 03.05.2020, 06.05.2020, 25.05.2020, 06.06.2020 to refund my amount of rs.1765.

Indigo has confirmed me that the balance amount of inr 1, 765 has been processed from their side on 22nd mar'20 via mail (Attached mail copy herewith) into the travel agency account (Make my trip) and has asked me to contact make my trip. I have been repeatedly trying over phone or mail to contact customer care representative of make my trip but no response for the mail nor over phone.

I have been repeatedly mailing and lodging complain but same reply is coming that "my ticket amount of rs.2492 is protected as credit shell". But where is my remaining refund amount which has been processed from indigo side. Refund my balance amount (Rs.1765).

It's been more that 3 and half months and makemy trip has not refunded my amount yet. Its an act of fraud and mental harassment to me as i was keep on calling them but no response either over mail or phone. I need compensation for the same.

I had registered a grievance on the consumer helpline website on May 29, 2020, and on July 10, 2020, the company finally agreed to give me a refund within 10 working days. Today is the 11th working day, but I still haven't received the money and it is not possible to contact the company in any way. The details of the incident are below.

I purchased a Bangalore-New Delhi flight ticket (GoAir flight G8-120, PNR BC4Q2X) from MakeMyTrip.com, for travel date of March 18, 2020. I paid for the ticket with my credit card. On March 17, 2020, the flight was cancelled by the airline and I was informed by SMS directly by the airline. On March 18, 2020, I filed a claim with MakeMyTrip.com for a full refund. Since the nation-wide lock down began a few days later, it has been impossible to contact MakeMyTrip.com, except on its Twitter account, where the responses are slow and unhelpful. Despite patience from my side and numerous reminders, MakeMyTrip.com has not refunded the amount of Rs. 2, 980/ to me, even after GoAir has remitted the amount to MakeMyTrip.com. I have communicated directly with the airline several times to get proof of the money being transferred to MakeMyTrip.com, and have shared that proof with MakeMyTrip.com, but each time, I am told either that they will check with GoAir or that they haven't received the money. I am attaching 3 different files. One shows a credit note sent by GoAir to MakeMyTrip.com, dated May 6, 2020, for Rs 2, 980/, which was sent to my registered email address. Another is an email sent to me by GoAir, addressed to MakeMyTrip.com and mentioning my name and PNR, and referring to an amount of -2, 980/ (negative sign to indicate refund). And the third is a screenshot from the GoAir website, where searching for PNR# BC4Q2X shows up my name but no balance due, since the amount has been refunded by GoAir. All these have been shared with MakeMyTrip.com but the company has still denied receiving any money and refused to pass the money on to me. My travel was almost a week before the nation wide lock down, and is covered under the regular DGCA policy of money being refunded within 7 days of an airline cancelling the flight, in case of credit card payments. It has been 3 months and 9 days, and I have still not received the refund.

Our booking id — nf[protected]
Second id no — nf[protected]
I booked eight tickets of dated 12 may2020. Due to lockdown flight cancelled. I requested indigo airlines for refund &they refunded my money to make my trip before two months. They said your money will come to your account within twenty days by make my trip. But after two months it has not come in my account. I tried many times to your coustmer care but they not responded.
So please refund my money immediately
My name-vishal gupta
Mobile no — [protected]
Email id — [protected]@gmail.com

I have booked honeymoon package through mmt 10th apr to 14th apr but due to covid19 trip was cancelled by mmt they offered me refund of amount 59, 700/- in account and air credit cell of 12, 578/- with validity with one year (Date of air issuance) which can be utilized in indigo airlines flights.

They charged 18k penalty in this crisis.
I have received only 59700rs.
The credit sell they have promised me i am not able to use. They have not responding me and not refund my money.
I am totally disappointed the service provided by mmt.

Refund of booking nl[protected]

I booked return flight to dallas in january for march 26th, return 10th april
Mmt booking ref - nn[protected]
Because of covid, i cancelled on 12th march (In fact even lufthansa did not fly). I received message that on april 3rd mmt had asked lufthansa for refund and was expected in 30-45 days. Every two weeks i get the mail it would take another 30-45 days. Now almost 120 days over and only getting same mail instead of refund on tickets paid amount rs. 1.44 lakhs

Its been 3 months or more since makemytrip has not refunded my ticket money even though many complaints has been raised. It simply says they emailed the flynas airlines and did not receive the reply. Worst service by mmt.

I have to receive refund for

Nn[protected] flynas hyd to riyadh 14/march/2020 - mmt
Nn[protected] flynas riyadh to hyd 16/april/2020 - mmt

Customer service is completely horrible with make my trip.
They never give correct information and delay with the refund.

I received mail from make my trip that refund of rs4150 will bebdone on 5 days but it is not yet reflecting in the bank account. Pls confirm when will I get the refund. Below is the mail I received.

From: Namita Singh
Sent: Thu, 16 Jul 2020 18:18:03 GMT+0530
To: ARUNA DEVINENI
Subject: Reference No.[protected] :

Hi Ms Aruna,

This is regarding your refund query due to COVID-19 issue for Booking ID NF[protected].

As per the indigo airline latest circular, refund is applicable for your booking and the same has been processed. You will receive refund of INR 4150/- in original mode of payment within next 5 business days.

Thank you for your patience & understanding during these difficult times

Regards,
Namita Singh
MakeMyTrip

Actually we had book a flight from kenya to mumbai i the month of march 22 but due to covid crisis the flight was kept on hold and the company mail informed about the cancellation of flight and now the booking is open and make my trip india is not responding to our matter. Please look in to it

Regarding
Dhairyasheel shindde

Dear Sir,
I have made subjected booking in month of February 2020 for month of May 2020. I paid 2 lakh 43 thousand. But due to Covid 19 situation travels were banned by government. MakeMyTrip cancelled all my bookings and advised me to prepone the in future dates. I was also told that they will call me as soon as international travels resumes. I agrees to it. Now as per supreme court guideline such travel agents has to initiate the travel refunds. I am chasing MakeMytrip since one week on their customer care email ID but they are not responding to me. In fact they are not even answering on calls.

Please help me raise case against them and provide me my entire booking amount.

Dear Sir/ mam
I tried booking a ticket form make my trip online
Once a completed my payment due to some technical error ticket could not booked and my money got deducted.
I didn't even get a booking id for reference,
Please provide me a refund for the same

I had booked a ticket on 17th Jun from Pune to Ranchi. In which one PNR(H7KR2J) of GoAir airlines got cancelled from Pune to Delhi.
I had called GoAir airlines and asked them to cancel the ticket my booked ticket with them and refund my money and finally got the complete amount refunded.
But still I am waiting for the amount to be refunded in my account from MakeMyTrip.

I called GoAir today and they claimed that they had refunded the complete amount(4, 323.00) on the same day.

I tried many times to call Make My Trip Customer Care but I am not able to connect to the executive.
Its been approx a month and still waiting for my ammount to be refunded.

I had booked mumbai to amserdam ticket, the travel date is 26-jun, but due to covid-19 all international flight was not operate.
I am calling make my trip customer care from last 25 days but they did not respond me about my refund.

My booking id - nn[protected].

Initially i have booked a connecting flight from delhi to bangalore via hyderabad for 17th june, 2020 with ticket no:[protected]. Later airline cancelled these connecting flights due operational reasons and reissued new direct flight with ticket no:[protected]Attached below). Further airline also canceled[protected] this ticket.

Now i want to claim refund for this ticket, i tried to reach makemytrip as well air india customer care so many times but not getting a proper response.
Makemytrip customer care agents have asked to take help from air india for a refund. But air india customer care agents have asked to take help of makemytrip to initiate the refund then only air india will provide the refund.

I am totally fed up with this process.
Please initiate the refund process with air india.