MakeMyTrip India Complaints & Reviews

Ref the complaint made a few minutes ago - i have been trying to post this message in the comment section below the complaint by it is not getting accepted hence this fresh message.

Kindly ignore the second booking (Nf[protected]) complaint mentioned as i have spoken to the airline & they have clarified that the entire amount has been adjusted to the date change booking i had done. I apologise for the confusion as i had been informed that there would be some refund, hence i mentioned it. However the rest of the complaint stands. I look forward to the issue getting resolved asap. I would like to add that mmt has held onto my money against my wishes for three months.

I had booked a ticket from kol to bengaluru - air asia having pnr rthiqy, the same got cancelled due to covid. I went ahead and cancelled the ticket. Mmt confirmed that they will issue only 1622 against booking amount of 5450 which was including zero cancellation. On numerous complaints, i was informed that i will be issued refund of 1622 + 729 (Zero cancellation fee) in mmt wallet. However the same is still pending even after confirmation was given on 22.07.20. I can be contacted at kiil. [protected]@gmail.com

I had made a hotel booking (Nh[protected] on mmt in january for may. The hotel has cancelled the booking due to covid. I had to chase mmt to get my amount refunded as they were constantly making excuses saying the hotel is to blame. When i spoke to the hotel in london they said they have refunded the amount already. Finally after a lot of follow up mmt said they are processing the refund but point blank refused to refund the amount to my card and said that they can only transfer it to my wallet. They have no business to do this. They are forcefully holding people’s money. Subsequent to that i have made 2 travel bookings for travel on 27th may and 3rd june (Nf[protected] and nh[protected]). Both times the airlines have cancelled bookings and until now (2 months later) i have not got my refund. Plus they have informed me that an amount of 580 + x amount respectively will be deducted by them towards some transaction charges. They have already charged me at the time of booking & are again charging a fee. This is unethical!!!

Pnr/booking reference/ cancelled ticket at indigo
Qhnwqp
Booked on 02.02.2020
Cancelled on 05.04.2020
Mumbai to bangalore
2 passengers
Refund amount rs.8, 174/-

The mail received from indigo airlines dated 06.06.2020
—
From: indigo customer relations
Sent: saturday, june 6, 2020 1:21:04 pm
To: [protected]@outlook.com
Subject: air ticket cancelled but amount not received so far

Dear sir/ma'am,

Thank you for writing to indigo.
With regard to your mail, we would like to confirm that under your indigo pnr/ booking reference qhnwqp, a full refund has been processed to the travel agency account.
For further assistance, we would request you to get in touch with the concerned travel agency,
Thank you for choosing indigo, and we look forward to serving you again in the near future.

Best regards,

Akhil
Customer relations
Interglobe aviation limited ("indigo")
Level 5 tower d global business park
M g road gurgaon haryana 122002 india
www.goindigo.in
—
My mail dated 07.07.2020 to [protected]@makemytrip.com not responded by make my trip

I have not received refund to my account even when the airlines has refunded to make my trip.

Please why the same is not refunded to me.

- ranganathan sankaranarayanan
[protected]
[protected]@outlook.com

Hello there,

I am waiting for the Purchase refund of the Air tickets since 3 Months
MakeMyTrip Booking ID NN[protected]
MakeMyTrip Booking ID NN[protected]
Kindly process the Refund of my cancelled tickets as soon as possible

Thanks

I accidentally created an account with my mobile phone separately instead of linking it with my existing account with email id. Now i can't link my phone to my primary account. And there's no option in your site to delete an account permanently. My registered phone number is 80*25. Kindly delete this account permanently. I had sent emails to your customer service account [protected]@go-mmt.com regarding this issue but i received no reply.

Regards,
Faheem shaikh mohammad

Dear Sir/Madam,
I am writing to you to raise the issue of NL[protected].
The issue that I have experienced was about the cancellation of my Europe tour starting on 13th May 2020. My parents being cancer patients I have requested for the full refund against my Europe package. Pankaj Trivedi was in contact with me for a month. After a month I received a reply saying that MMT is ready to refund the money as the cancer proofs were accepted by the team. But they would be charging me the flight cancellations fees of around 20k per person. Upon confirmation with the Emirates, they have guaranteed me the full refund against my flight ticket and even the same information is mentioned on your website also. Today I received a reply from your team asking for 3 months more. I am left with no option other than requesting you to please take up this issue seriously and escalate it because I don't think 2 lacs is worth more than someone's life.
Now after waiting for 3 months I was assured that I would get full refind with a deduction of 20K. But to my surprise I was told today that I would only receive 45K as refund.
Please give my full refund as you have also mentioned on your website that Emirates passengers would be receiving a full refund for COVID cancellations
I have attached all the proofs and relevant document
I look forward to your prompt response on this matter. I would like to keep a complete record of my case, so please reply back via this email account.

Yours faithfully,
Saiyam Surana
Booking id: NL[protected]
[protected]

I have booked flight from makemytrip and there i found an option to add cab to airport with flat 949/- for 40 km. I opted for that and paid 10779/- to mmt. Including 9830/- for flight and 949/- for cab. After payment done i get a mail that my booking got cancelled and the refund initiated by airlines. I get airline side refund of 949/- but not the cab amount from mmt.in the app i check where it's written cab details will be updated within 30 mins. I thought to wat and once it update i will try to cancel. But it's not updated and showing same status so i complained customer care never thought mmt has such worst service. I mailed to deep kalra also but not getting any solution. My booking id is nf[protected] and they are saying no cab booked with this. I shared my account statement, transaction id and screenshot of app where it's written "you have booked cab also with this air ticket" but till now i didn't get money back from mmt after 20 days of booking.

I booked flight tickets for four passengers to and fro from Mumbai to Kolkata and another ticket for one passenger from Mumbai to Vadodara through Makemy trip paying through my net banking bank account. The ongoing flight from Mumbai to Kolkata on 4th May, 2020 for four passengers was by Indigo airlines flight, 6E-374 having PNR no OJKDSJ and the return flight for same four passengers on 9th May, 2020 was by Spicejet Airlines flight, SG-6422 having PNR no ODVRQD. Another flight ticket was for one passenger from Mumbai to Vadodara on 9th May, 2020 by Indogo Airlines flight, 6E-5342 having PNR no VM7P6Q.
All the flights got cancelled by the the airlines due to government guidilnes because of Covid, I received a SMS from Indigo for the refund provided to the booking agent. I tried to contact Makemy trip but failed to contact them. I called Indigo airlines customer care and understood that they had refunded the money to Makemy trip on 21st June, 2020 for both the indigo flights due to the cancelled flights by them but Makemy trip has not yet refunded the money to my account .

Want to know about my failed-cancelled rail booking NR[protected]
Refund the payment

I have cancelled myticket on14thmarch 2020 of inigo airlines and full refund accepted by air lines and sent to make my trip but make my trip haven't refunded to me. Till date i have not recieved any call or information regarding sending refund.

I deepalakshmi s have booked flight from make my trip (Booking id: nf[protected]) on 17.03.2020.

I) to travel from mumbai to chennai (Indigo) on 25.03.2020 (Pnr: lkltkg). Flight ticket cost paid was rs.4257.

The flights was cancelled due to nationwide lockdown.

· on 22.03.2020, i have rescheduled my flight of pnr: lkltkg to 24.04.2020. Rescheduled flight ticket cost was rs.2492 and the refund amount was rs.1765. But i have not received the refund amount yet.

Subsequently, due to extension of lockdown, the flight ticket was again cancelled by airlines for the rescheduled booking. For the same booking, i got message and mail for credit amount of rs.2492 only as the flight was cancelled again due to lockdown.

I have been repeatedly mailing makemy trip ([protected]@makemytrip.com, [protected]@makemytrip.com, [protected]@makemytrip.com). I have mailed on these dates: 03.05.2020, 06.05.2020, 25.05.2020, 06.06.2020 to refund my amount of rs.1765.

Indigo has confirmed me that the balance amount of inr 1, 765 has been processed from their side on 22nd mar'20 via mail (Attached mail copy herewith) into the travel agency account (Make my trip) and has asked me to contact make my trip. I have been repeatedly trying over phone or mail to contact customer care representative of make my trip but no response for the mail nor over phone.

I have been repeatedly mailing and lodging complain but same reply is coming that "my ticket amount of rs.2492 is protected as credit shell". But where is my remaining refund amount which has been processed from indigo side. Refund my balance amount (Rs.1765).

It's been more that 3 and half months and makemy trip has not refunded my amount yet. Its an act of fraud and mental harassment to me as i was keep on calling them but no response either over mail or phone. I need compensation for the same.

I had registered a grievance on the consumer helpline website on May 29, 2020, and on July 10, 2020, the company finally agreed to give me a refund within 10 working days. Today is the 11th working day, but I still haven't received the money and it is not possible to contact the company in any way. The details of the incident are below.

I purchased a Bangalore-New Delhi flight ticket (GoAir flight G8-120, PNR BC4Q2X) from MakeMyTrip.com, for travel date of March 18, 2020. I paid for the ticket with my credit card. On March 17, 2020, the flight was cancelled by the airline and I was informed by SMS directly by the airline. On March 18, 2020, I filed a claim with MakeMyTrip.com for a full refund. Since the nation-wide lock down began a few days later, it has been impossible to contact MakeMyTrip.com, except on its Twitter account, where the responses are slow and unhelpful. Despite patience from my side and numerous reminders, MakeMyTrip.com has not refunded the amount of Rs. 2, 980/ to me, even after GoAir has remitted the amount to MakeMyTrip.com. I have communicated directly with the airline several times to get proof of the money being transferred to MakeMyTrip.com, and have shared that proof with MakeMyTrip.com, but each time, I am told either that they will check with GoAir or that they haven't received the money. I am attaching 3 different files. One shows a credit note sent by GoAir to MakeMyTrip.com, dated May 6, 2020, for Rs 2, 980/, which was sent to my registered email address. Another is an email sent to me by GoAir, addressed to MakeMyTrip.com and mentioning my name and PNR, and referring to an amount of -2, 980/ (negative sign to indicate refund). And the third is a screenshot from the GoAir website, where searching for PNR# BC4Q2X shows up my name but no balance due, since the amount has been refunded by GoAir. All these have been shared with MakeMyTrip.com but the company has still denied receiving any money and refused to pass the money on to me. My travel was almost a week before the nation wide lock down, and is covered under the regular DGCA policy of money being refunded within 7 days of an airline cancelling the flight, in case of credit card payments. It has been 3 months and 9 days, and I have still not received the refund.

Our booking id — nf[protected]
Second id no — nf[protected]
I booked eight tickets of dated 12 may2020. Due to lockdown flight cancelled. I requested indigo airlines for refund &they refunded my money to make my trip before two months. They said your money will come to your account within twenty days by make my trip. But after two months it has not come in my account. I tried many times to your coustmer care but they not responded.
So please refund my money immediately
My name-vishal gupta
Mobile no — [protected]
Email id — [protected]@gmail.com

I have booked honeymoon package through mmt 10th apr to 14th apr but due to covid19 trip was cancelled by mmt they offered me refund of amount 59, 700/- in account and air credit cell of 12, 578/- with validity with one year (Date of air issuance) which can be utilized in indigo airlines flights.

They charged 18k penalty in this crisis.
I have received only 59700rs.
The credit sell they have promised me i am not able to use. They have not responding me and not refund my money.
I am totally disappointed the service provided by mmt.

Refund of booking nl[protected]

I booked return flight to dallas in january for march 26th, return 10th april
Mmt booking ref - nn[protected]
Because of covid, i cancelled on 12th march (In fact even lufthansa did not fly). I received message that on april 3rd mmt had asked lufthansa for refund and was expected in 30-45 days. Every two weeks i get the mail it would take another 30-45 days. Now almost 120 days over and only getting same mail instead of refund on tickets paid amount rs. 1.44 lakhs

Its been 3 months or more since makemytrip has not refunded my ticket money even though many complaints has been raised. It simply says they emailed the flynas airlines and did not receive the reply. Worst service by mmt.

I have to receive refund for

Nn[protected] flynas hyd to riyadh 14/march/2020 - mmt
Nn[protected] flynas riyadh to hyd 16/april/2020 - mmt

Customer service is completely horrible with make my trip.
They never give correct information and delay with the refund.

I received mail from make my trip that refund of rs4150 will bebdone on 5 days but it is not yet reflecting in the bank account. Pls confirm when will I get the refund. Below is the mail I received.

From: Namita Singh
Sent: Thu, 16 Jul 2020 18:18:03 GMT+0530
To: ARUNA DEVINENI
Subject: Reference No.[protected] :

Hi Ms Aruna,

This is regarding your refund query due to COVID-19 issue for Booking ID NF[protected].

As per the indigo airline latest circular, refund is applicable for your booking and the same has been processed. You will receive refund of INR 4150/- in original mode of payment within next 5 business days.

Thank you for your patience & understanding during these difficult times

Regards,
Namita Singh
MakeMyTrip

Actually we had book a flight from kenya to mumbai i the month of march 22 but due to covid crisis the flight was kept on hold and the company mail informed about the cancellation of flight and now the booking is open and make my trip india is not responding to our matter. Please look in to it

Regarding
Dhairyasheel shindde

Dear Sir,
I have made subjected booking in month of February 2020 for month of May 2020. I paid 2 lakh 43 thousand. But due to Covid 19 situation travels were banned by government. MakeMyTrip cancelled all my bookings and advised me to prepone the in future dates. I was also told that they will call me as soon as international travels resumes. I agrees to it. Now as per supreme court guideline such travel agents has to initiate the travel refunds. I am chasing MakeMytrip since one week on their customer care email ID but they are not responding to me. In fact they are not even answering on calls.

Please help me raise case against them and provide me my entire booking amount.