MakeMyTrip India Complaints & Reviews

I booked a flight ticket from coimbatore to surat by "make my trip" that was a connection flight .. coimbatore to chennai then chennai to bangalore then bangalore to delhi then delhi to surat. coimbatore to chennai and chennai to bangalore flight got cancelled by airline company. i took another flight to bangalore from coimbatore and i cancelled the coimbatore to chennai . chennai to bangalore and got bangalore to delhi flight... after that i asked airline company for my cancellation refund they said alrdy refund process started and wecant pay to you directly we will pay to make my trip .. make my trip will pay to you... after that so many times i contcted with make my trip customer care they said they will arrange call back.. every time they said they wll arrange call back with in 24 hours... but till now i didnt get any call from make my trip.. then they dont have any care about their customers.. till now i didnt get any call from make my trip neither my refund .

Sir, i was booked a seat for 13 jun 2020 through you in goindigo with booking id - nf[protected] for rs. 5518 only. Due to domestic problem, i rescheduled the ticket from 13 jun to 20 jun 20 on same both booking id and pnr for rs. 4480/- only.in this connection, goindigo has been refunded rs 682/- to makemytrip vide their referance no[protected] dt 12 jun 2020. Repeated requests and reminders, makemytrip did not
Yet refund my amount rs. 682/-. Request refund my amount rs. 682/- at the earliest.

I booked air ticket for two persons on 03 March 2020. The total amount for the flight was 17730/- INR. After applying a coupon(HDFCDOM) i got instant discount of a1200/-INR. The total amount paid by me against the booking is 15530/-INR through my credit card.

Due to covid 19 flight got cancelled and i request to refund my amount to my payment method. They deducted 1000/-INR as convience fees for to and fro of two persons and more 1200/-INR saying that it was a cashback amount through coupon. I contacted many times, before 15 days they said we had processeed your request. But they are not refunding 1200/- INR and closing my request again & again without taking action or contacting me

Air ticket booked in scoot through makemy trip, chennai to langkawi. Traveling date. 26th april 2020. Due to covid 19, scoot cancelled the trip.
Booking id. Nn[protected].

On 21st may 2020, i got mail from scoot they processed the refund and ask me check with travel agent (Makemy trip) after 15 days.

Almost 2 months over, still i am not received my refund. Please settle my money immediately.

Flight was non operational on 25th may, but make my trip says i cancelled the ticket that to after 50days. I asked airlines also, they told we gave full refund amount ask mmt to get refund. I asked mmt for refund but they didn't gave full refund to me.

My flight tickets cancel not refund my money please help me

I booked a hotel on 19.07.2020 using mmt. The hotel asked for the booking to be cancelled later on after half an hour asking refund from mmt. The money was transferred to my mmt wallet. Then when i m trying to apply the money for booking another hotel, it’s showing money cannot be applied. It’s 12k and they are trying to trick me.
Total fraudulent site this is. Last time they took away all the refund money from the flight cancellation due to travel ban during covid.

My flight got cancelled on 18 march 2020. Till today i dont recieved my refund. Now mmt is showing that i have cancelled that flight whereas flight is cancelled by operator and for all passengers. Even this info is writen on the ticket details that the flight is cancelled for all passengers. I have attached screenshots also.

Dear Sir/Ma'am,
I booked 3 flights with Make My TRIP in March 2020. All was cancelled due to COVID 19. Now, i am trying to reach MMT but all their customer care phone numbers anf e-mails are down.
Request to please arrange my refund from MMT as take this tour through a personal loan. All my money has been stucked with MMT. and i am forced to pay interest for the money which is retained by MMT illegally.

Request you to please help me to get my money back from MMT.

I am a long associated customer to make my trip since last 4-5 years and still feel that make my trip is the one of the most reliable option to book my travels.
Booking ids:
Nl[protected]
Nl[protected]
Nl[protected]
Nl[protected]

Recently, i had a family trip planned for june’20 which from make my trip end was cancelled in view of current pandemic of covid-19. Since the things are still not normal, i had request for a 100 % refund of my amount from customer care executive and mr. Nishan rai & mr. Abhsihek sharma had been following up the issues, but none to my satisfaction has offered a refund, instead partial value vouchers are being offered for future travels.

As emphasized earlier also to make my trip team regarding future travel voucher, this is to get to your acknowledgement again that seeing the current situation and inclusion of senior citizens in trip we are very unsure of any future travels and the future travel voucher seems to be an option we can’t really use & settle for.

Had it been a cancellation from our end, would have definitely cooperated as per your policies, since this is cancellation from your end whatever be the circumstances, by ethics of business we shouldn’t be charged a single rupee penalty at all. And, the advances you have made to your vendors is a business risk associated to your firm as the profits are, it’s not fair to pass on that risk to customers.

Since having a customer delight approach has been put aside by make my trip team after so much of mental agony caused already, i look forward to your intervention for resolution of the issue.

With regards,
Vimal raj goyal
New delhi

I posted a critical review about a hotel, in response to which the hotel owner called and resolved the issues and asked me to delete the review. Not only was i not able to delete the review, the hotel owner has replied with a humiliating reply to my review.

I am disappointed, humiliated and embarrassed. I just want to delete the review.

Booked partial refund air-tickets through the portal/website 3rd week of feb 2020. Started getting messages about our flight got impacted. On the portal it was showing flights are cancelled. On the airline portal also it was showing flights are cancelled. Last week of march 2020 executive from makemytrip gave confirmation of refund in my credit card account on mail. And refund was to come in 7 -10 working days, which i got it in last week of may 2020 and it was credited in my wallet of makemytrip instead of my credit card account.
Airline has processed refund of my tickets and makemytrip is not transferring ticket amount in-spite of cancellation of flights by airline.

I reschedule in dig flight from june 16 to august 25the due to high covid pandemicnand lockdown in chennai. I got a mil from indigo that there is refund of 4150 but make my trip is denying to refund it. Now when i am rescheduling back to july, they are charging 3200 stating there is difference in price. When price reduces they will not refund but when price is more they charge. This is not fare. I will have to complain to ombudsman and rti in this case

Dear sk basiruddin,

This is to confirm that we have received an offline cancellation request for makemytrip booking id nf[protected]. Since the request is with reason "ticket directly cancelled with airline", the same needs to be confirmed with the airline for getting the exact refund amount.

Once the request is successfully validated with the airline, the refund will be processed in 6-7 working days. Any e-coupon, cashback etc will be adjusted in the refund amount. Travel insurance, if purchased, is - refund

In case airline denies any such request, there will refund
We look forward to assisting you again!

Make my trip has not refunded my money for the cancelled booking against pnr no. H8r7yj for flight from mumbai to chandigarh on 10 th of july. The flight did not operate and still the money has not been returned by mmt to me yet. The paid amount was rs4382 for the flight and rs99 for the web check in. Make my trip has been harrassed me, there is not even iota of support from their end.in these trying times when there is so much shortage of money, they are not returning my money. I am in dire need of money as there are salary issues. Kindly refund my money as soon as possible without any delay.

This is with regards to flight ticket booking made by me from mumbai to lax through make my trip, flight got cancelled due to covid 19.
Airlines had refunded total amount to make my trip, wherein make my trip is not refunding me the amount to my bank account, they have credited that to my make my trip wallet.
Now in such circumstances we dont know when we travel out of india.
I have never expected such unprofessional behaviour from such an esteemed company.
We keep trust on this big companies and they simply broke our trust.
No helpline number they are answering, no email id they have for complaints.
I am attaching my ticket copies to this mail.

I look for help from this forum.

I have booked flights for 3 passenger. But i have cancelled 1 passenger through airlines and getting confirmation for full refund. I have sent several mails to mmt for my refund amount. I have tried to contact mmt customer care but unable to connect with call. I got confirmation from airlines that they already refunded my cancel amount to mmt. But make my trip still not refund my cancelled amount.

I booked return ticket with makemytrip from mumbai to helsinki. Now i was having return from helsinki to mumbai on 30th may. The flights was not operational due to covid and when we called airline for refund they said it’s a booking with akbar travelers. We called akbar travels they said i need to call makemytrip to raise the refund request. We are just calling here and there on different makemytrip customer care numbers however there voice call doesn’t goes not go to any executive to talk and understand our refund issue. I am unable to raise the refund request in makemytrip application online. I have my money stuck with makemytrip for the flight booking. Can you please help me to get this back!

I have booked flight ticket (Nn[protected]Air india ai-130 & pnr y0hbp) of 27th june-2020 from london to mumbai, and are flight are canceled and i have return by india government through vande bharat mission. But still i am chasing for refund air india says talk to makemytrip & makemytrip not going to resolve there is only one system of self service through portal. Where it mentioned your trip is completed and no option showing for refund. No mail id is working no call /phone no is working all are on auto mode and shown my trip is completed.

Government also says the money will refunded without deduction due to all international flight operation canceled for covid-19 issue. And i paid amount through vande bharat mission to come to india.

Please refund my money as all flight operation are canceled by flight & government.

Makemytrip booking id nf[protected]. Booking was from kochi to port blair for 19march and return on 24th. Flights cancelled. But no response for refund claims. Pls help. Suresh babu [protected]