MakeMyTrip India Complaints & Reviews

My flight was cancelled by the airline
My pnr no kvjg2p
Delhi to indore
Date 3 jun 20

I have booked a holiday package (Nl[protected] to london with airline tickets (Emirates) last january. The trip is scheduled for july end (24th july). I have made full payment for airlines and partial payment of 62000 for trip. Afterwards due to covid-19 airline cancelled the flights and refund fully which i have received from make my trip fully also after deducting the convenience fee. So accordingly they have made a hold my trip payment of 62000 but after getting refund from airlines i have raised the similar issue to them to refund as it is not cancelled by myself. Its cancelled due to covid-19 situation. After a week i got a mail from make my trip that they can refund me only 24490.00.

So finally i got the refund of 24490.00 which is almost 55% of my paid amount. Here i dont understand my fault because its risky to travel under covid situation.

So i just want to is it logical to deduct almost 35000 for my trip?

I had book the ticket for 2 person from Chennai to Jaipur dated 20 sep 2020 and that ticket was cancelled by airline and airline person told that I will receive the amount, then after 16 day over I call to airline asking about the refund amount, then the person told me that the refund was given on the same day of cancel flight.
Still I didn’t receive the refund from MakeMyTrip, then I had try to call them MakeMyTrip for the status of refund, but no one is receiving the call.
Please register my complaint, help me for receiving the refund amount.
Thanks and regards
Pradeep ramawat
[protected]

Flight details
Chennai to Jaipur
Date - 20 sep 2020
Go air flight
PNR - F2DD2Y

Have some amount saved in lieu of credit shell for the following PNR: LJ1LVZ, Booking ID: NF[protected], with original traveller list of 2 passengers.
As per discussion with Indigo's customer executive, we can utilise the credit shell to book a ticket for only one passenger also out of the 2, for 50% of the total credit shell amount. But such option is not available in makemytrip site, and to book a ticket, both passenger has to travel together, which is totally opposite to what Indigo's statement is.
I am not able to book the tickets for my travel with the credit shell amount, the reason for which the shell amount was provided in the first place. Have gone through government directives, and nowhere it is mentioned about such restrictions.
On one hand, they are not refunding the amount, and when i am trying to book tickets, they are not allowing the amount to be utilised.
This is totally absurd and causing undue harassment for no fault of mine.

Requesting to assist me to book the tickets for just 1 passenger instead of their site's default 2 passenger. Also, assign a physical executive, who is educated with the above rules stated by Indigo, so that we can book the ticket in one go, in case their site is not updated or is not able to handle such bookings.

I had booked a ticket for my whole family to travel to Barcelona via Make My Trip. Booking ID NN[protected]

Due to covid, the flights were cancelled. Emirates airlines (the company i booked flights on) has issued refund of my booking in June.

Make My Trip is not refunding this to me
neither are they contactable.
This is cheating

I have booked 1 ticket on 2nd Oct 2020 from make my trip via Phonepay, but every time first transaction got failed and then I tried to book it in the second attempt, which is successful.

When I check my bank and Phonepay transaction status I'm quite to surprised to see that the amounts got deducted twice for both bookings

When talked with the customer care executive, she suggested waiting for 48 hrs for an automated refund. I tried connecting MMT from default helpline, it is ending up the call automatically.

It has been intimated by Air asia (flight No. I55551) that the flight from Kolkatta to Delhi scheduled on 10.10.20 from Kolkatta -10.20 A.M. to Delhi-12.55 P.M., has been cancelled. The passenger details are as under-
UTKARSH KUMAR- MALE
PRIYANSHI PREEYA- FEMALE
It is requested to kindly reimburse the full amount please, as the flight has been cancelled.

I attempted a hotel booking at MMT using Bajaj Finserv EMI card on 24 September 2020 (reference id: NH[protected]. When the first attempt failed, I made a second attempt which also failed. I then completed the booking using a credit card.

To my horror, I then received e-mail from Bajaj Finserv that they have created two loan accounts for me, for the two transactions. When I complained to them that both the transactions had failed, they asked me to provide proof for the same, such as an e-mail or screenshot from MMT.

But my MMT account does not have any record of the failed transactions. It is impossible to find a human being at MMT to explain the problem I am facing, their customer service just repeats recorded messages, and the chatbot is absolutely useless with such issues.

Why can't MMT have at least one person to attend to such genuine issues which needs proper handling ?

I have mailed proof of deduction of money from Bajaj Finserv to multiple e-mail ids at MMT, but am yet to receive a response. Without an e-mail confirmation from MMT, Bajaj Finserv refuses to cancel my loan accounts in my EMI card.

Will MMT please attend to my grievance and help me track down the failed transactions, so that I am not unjustly charged for the same ?

Hi,

I made a SpiceJet flight booking from Durgapur to Mumbai scheduled on 8th October 2020 through Make my trip. Due to covid, it got cancelled.

Makemytrip policy says we can only use the refund money to book flight for the same persons and same source and destination.

But I can't see any info for that on the app and there is no way to communicate with make my trip about.

I would like to book it for 11th Oct 2020 and I can't use the refund due to lack of communication channel with makemytrip.

Any quick resolution on this will be highly appreciated.

Thanks,
Sonal

I am not getting my refund indigo airline has given my refund on 16 sep to make my trip.but make my Trip is not giving refund to me.

I booked a flight ticket with MAKEMYTRIP with AirAsia. The flight allowed partial refund (Approx INR 7000) in the event of cancellation upto 4 hours prior to departure. But when I was trying to cancel through the website and app both showed technical error due to which the flight could not be cancelled. I tried contacting Makemytrip through customer care (Myra) but there was no help. I tried calling AirAsia and both their helpline numbers are not reachable. Finally when I did got in touch with the makemytrip customer care they incorrectly cancelled my flight with 0 refund and raised a service ticket with no.[protected]. However, there is no resolution to this query and I am unable to speak to the customer care executive of both make my trip (due to automated responses) and Air Asia no. not reachable. Please help me in getting the issue addressed and getting refund.

Booked a flight ticket and customer care executive has cancelled the flight ticket, He has informed me that i will receive a call regarding the same for the resolution.

Not received any call nor msgs, Same day flight, Had to arrange another flight to travel.

Not able to connect. payment got stuck and no body is responding now.

Tried to connect through calls, mails and also social networks but no where responding.

Booking ID: NF[protected]

Hello Sir/ Madam,

I had booked return flights from sharjah to Istanbul on 2nd April. Booking ID no. NN[protected] and NN[protected] but due to covid -19 pandemic the flight was cancelled by the airline. Since the airlines cancelled the flight I applied for full refund. I tried contacting Make my trip several times in last 6 months but there was no response from them. In between I kept getting messages from make my trip that they are trying to contact airlines for refund. On 2nd Oct 2020, i recieved a message saying that the ticket has been cancelled and the refund amount which I will recieve will be Rs.42, 764 but the entire amount for the tickets I paid was Rs.1, 02, 755.
The ticket was cancelled by the airline so I must get the full refund or if you are unable to do the full refund kindly keep the ticket open so I can reschedule the date according to my preference.
Please look into this issue and solve my query as soon as possible..
Since i have tried contacting the customer care right from the beginning and we couldnt reach out and if you would have informed us before about that there would be a cancellation fee charges from the airline we would have kept the ticket open but we didn't get any information...please look into our concern since a very long time we had saved money for our trip and we cant bear such a huge loss and the pandemic has hit us very badly and we are struggling for a living too ... please refund the full amount because it is our hard earned money and it wasnt our mistake.

We booked a ticket on 11th March, 2020 from Mumbai to Kolkata for a journey on 13th May, 2020 pertaining PNR number MTDGXN. We had plans for visiting Mumbai for treatment of Mr. Tapas Kumar Ghosh (one of the passengers in this ticket) who is suffering from Brain cancer (Glioblastoma Multiforme). However, since the flight was cancelled due to lockdown, we couldn't travel and we were told we can reschedule the flight anytime till December 31st, 2020. However, during this interval health condition of Mr. Tapas Kumar Ghosh has further deteriorated. He has lost most of his vision and also not able to sit on his own. Doctors has also confirmed that he is only going to deteriorate further. Considering his quality of life and current condition, it is not possible for him to travel anywhere, let alone by flight. Hence, we would like to urge you to consider our case and process a full refund for the tickets as we won't be able to travel even till 31st December. Also, the refund money can be used for Mr. Tapas Kumar Ghosh's further treatment.

My mother of 70 years booked a return ticket for Delhi - Washington by Aeroflot.
2. She completed a one way journey and could not take up the return journey dtd 20th june'20 as Aeroflot cancelled flights due to covid.
3. Aeroflot confirmed that they refunded the entire amount to MMT on 5th May'20.
4. MMT after multiple follow up sent me the below mail dtd 21st June confirming that the refund will be processed in 3days.
5. Since then we are following up with MMT but could not succeed in getting our refund.

[protected] Forwarded message[protected]
From: MMT CANCELLATION
Date: Sun, Jun 21, 2020 at 2:04 AM
Subject: Cancellation Request for Flight Booking NN[protected] is submitted
To:

Cancellation Confirmation
Booking ID: NN[protected]

Booked on 29 Sep, 2019

Dear PURNIMA TIWARI,
We have received cancellation request for MakeMyTrip Booking ID NN[protected].

We will process amount of INR 26004 within 3 working days. Once refund is processed by us, your bank will take additional 3 working days (for private banks and SBI) and 12 days (for public banks) to credit the refund amount in your account.

To know the updated refund status for the cancellation, please click here.

Refund Calculation
All amounts are in local currency

SU-105 | Washington-Dulles Apt-Moscow | Sat, 20 Jun 20, 15:00 hrs

Passenger Name
Airline Fare Conv. Fee Others*
Total Price

1. Purnima Tiwari
15002 0 0
15002

Cancellation Charges
(-) 0 (-) 0 (-) 0
(-) 0

MMT Service Fee
- - -
(-) 0

SU-234 | Moscow -New Delhi | Sun, 21 Jun 20, 15:05 hrs

Passenger Name
Airline Fare Conv. Fee Others*
Total Price

1. Purnima Tiwari
15002 0 0
15002

Cancellation Charges
(-) 0 (-) 0 (-) 0
(-) 0

MMT Service Fee
- - -
(-) 0

Total Fare
30004

Total Cancellation Charges
(-) 0

Total MMT Service Fee
(-) 0

Cashback to Card
(-) 4000

Total Refund
26004

* Others as a column includes insurance, meals and preferred seat charges
Additional Details
Trip International flight

Get 24X7 Customer Support
India [protected] (Toll Free) / +[protected]

Note: Please do not reply to this mail.It has been sent from an email account that is not monitored.

My flight was non operational due to Covid -19 . I raised a refund request to the airline Go air. They have given the amount to MMT. Now MMT has given me credit voucher with expiry date 25 April. I had asked for cancellation and refund to GO air because they told me it will be credited to my bank account. I Can't use these vouchers for 1 person since the original booking was for 3 people. Atleast prior to this refund airline was giving me option to split the PNR where different person can travel on different dates.
It is waste for me and it is huge amount. Please credit the amount to my bank account as informed by the airline. The airline has given entire amount to MMT on 11 Aug and i they have no restrictions on the payment type. Why MMT is fooling people and simply binding them to book same airline flight which is not operational even now. There is expiry date of 25 April, 2021.

My entire 17770 amount is waste as we have travelled back to our natives and don't have requirement where in we can book flight for 3 people together. I am frustrated by the service MMT is providing. There is no communication at all related to refund. I was waiting for refund from 3 months and now this is again waste. Let me know where should i complaint. Any help will be appreciated

Please credit my money to my bank account as told to me. I should have not raised refund if that is the case. I had the option to reschedule it to any travel date with PNR split. What is the benefit of this refund.

I am attaching the screenshot for the email i got from airline regarding the refund to be given . It was no where mentioned that it will be given in credit vouchers

Nf[protected] this was my original booking from mum to bagdogra and back. Due to flight cancellation the dates were shifted to oct under nf[protected]. There was excess amount remaining in credit shell while shifting the booking, rs1820 with indigo and rs594 with goair. Now the oct booking is also cancelled and refund is in process. I wanted to have the amounts lying in credit shell also be refunded. Goair has already taken action and released rs 594 to makemytrip in april 2020 but i have not recd same. Indigo has initiated for payment of rs 1820 thro makemytrip but they require a request mail to go to indigo sales team. Can you pl deal with the above.

Reference no.[protected] :booking id - nn[protected]
International flight form sfo to mumbai.
I have been trying to contact mmt since june2020 but they give a link or the chat and calls are answered via telemechanic.

As there is no customer care who is attending calls or chat or email reply, i feel the company is cheating

I had booked a flight with booking id nn[protected] for 25th sep 2020. Flight scheduled time was 25th sep 1:50 am.

I cancelled my flight on 23rd sep at 3:39 pm much before the 24 hours departure window. It showed refund amount after cancellation fee deduction.

I got an email from mmt that my cancellation request has been submitted. Email screen shot attached.

Now when i login to mmt portal it shows the same flight as trip completed instead of cancelled and i don't see any refund in process.

There is no one answering the phone. It always goes to ivr and then call ends.

Please process my refund asap.

Thanks
Ilesha verma

Refund request from mmt:
Date of cancellation request: 24/09/2020
Date of flight boarding: 26/09/2020

Booking id: nn[protected]

- flight booked my mmt. But air france doesn't allow boarding to indian passport holders because of the travel restrictions. So will give a full refund.
- the cancellation request was reported to mmt and they said that the same will be resolved in 24 to 48 hours (Copy attached).

- its been 4 days now and i tried calling the airline but there is no response from any side. No one is picking the calls at mmt and air france says that only mmt can process the refund.

-please process my refund asap, as i have to book a fresh ticket.