MakeMyTrip India Complaints & Reviews

My booking id is: nn[protected], my flight from india to germany got cancelled due to corona on 1st of june. Now we are in the month of september, its been almost 4 months since i have requested for a refund and i still haven't got my refund. Make my trip got money from my airlines but they are not refunding the money to me and they are cheating me.

Booking id - nn[protected]
Booking id - nn[protected]

It's almost more than 4 months since the above tickets are cancelled, but the refund of these tickets are still not processed yet, kindly process these refunds as soon as possible

Makemytrip has not initiated refund against pnr no ucd9ra and b78mym with booking id nf[protected] and nf[protected] respectively although goair has already initiated refund on 08/08/20 and 09/08/20 resp. I urge you to look into matter and help me to get my refund in source account as soon as possible.

1.) booking id - nf[protected] amount paid₹ 29528 amritsar delhi kochi
And
2.) booking idnf[protected] amount paid₹ 25008 kochi delhi amritsar

Dear sir, the above mentioned two booking, total amounting rs. 54536 is due for refund from your side as airlines are cancelled the both flight due to covid 19.

There for i request you to cancel both of my tickets and refund the amount to my original method of payment.

Thanking you.
Sr. Lucy

Booking id = nn[protected]
Pnr no = ibmgpa

We have booked flight ticket through makemytrip for travelling to australia to amritsar on janaury however, due to medical reason i i couldnt travel so i complaint many time about refund and i recieved mail from makemytrip wait for 10 to 15 day for refund but after not get any response after 3, 4 month booking show its is completed.. But i not travel why booking show its was done or completed. And the travel agent is no mode of reaching makemytrip to know status of my flight ticket refund and when i can expect refund for my ticket as the issue is with the airlines.

Despite repeated calls on their number it is redirecting only to automated calls and also there are no responses on their website other than autobot.

Booking id - NF[protected]
PNR - QHSV5M

Indigo has processed the refund on 10.08.2020 however the same has not yet been transferred to me.

I have received a confirmation mail on 08/08/2020 from goair airlines about my refunds against cancellation of my flights having pnr no. B7khsz, ydpe2x. But mmt app shown that airlines has given credit voucher for both pnrs. Such manipulation with customers may not be entertained. Please arrange my refund in my payment account mode.

I have booked travel from bengaluru to nanded two airlines bengaluru to hyderabad go air and another hyderabad to nanded truejet on 26th Aug journey date, on 18th go air called and informed their flight is non operational so I called customer care go air and they cancelled my ticket and confirmed complete refund to make my trip as money, after 1 week when I checked my MMT account a credit voucher is added instead of money being transferred to by credit card, then I called go air again they confirmed we have not added any credit voucher we have transferred money back to mmt and shared transaction I'd 94215468, than again I have added web form and send mail to MMT with all details still they are not refunding my amount to my card back 12k, credit voucher they have added is non o[censored]se for me, kindly see the attached confirmation from go air and ticket details from MMT, kindly help me getting my refund back

I 'm advised to raise refund request from the singapore airline as the flights were cancelled by the airlines. I'm forwarding the email in conversation with singapore airlines. Kindly refer to the following and do the needful.

Dear team singapore airlines,

I'm writing to you to request a refund of my air ticket money as the flights were cancelled by your airlines due to global pandemic.

On 13th of july 2020, i'd purchased a flight ticket from makemytrip agency - from bangalore to hong kong via singapore by your airlines for the date 1st september 2020 at 23:05, booking id - nn[protected]Please refer to the attached file 1 for the invoice details). However, due to the covid-19 measure, the flights were cancelled as some of the terminals were closed by your airlines. The information regarding flight cancellation was notified to me on 12th august 2020 (See the attachment-2 below), which was late, just 15days ahead of my travel schedule.

It was really hard to reschedule my travel plan and arrange for another flight. As i'm a student pursuing my higher education, rebooking flight tickets and change of travel have incurred loss.

When i requested my travel partners makemytrip for refund (As the flights were cancelled by airlines and not by me), initially, my refund request was in process. However, i was asked to call your customer service to fasten the process (See the attachment 3 below).

Later, when i tried ringing singapore airlines customer services my calls were unanswered and an auto generated voice message suggested that 'our office is closed now, please call back next working day between 8:45 am and 4:45 pm'. This voice message is heard of any time and irrespective of the mentioned working hours, meaning to say it is set deliberately not to attend customers' calls.

When i again requested makemytrip customer services on 1st september 2020 they insisted me to rebook flights for the same travel route from your (Singapore) airlines but a refund option is not possible. This assertion from your airlines, without having a word or knowing the customer's needs is ruinous and is unacceptable.

I understand your airlines will keep my ticket open to rebook flights for next one year. But, it would be implausible for me to travel from india to hong kong within this one year period (13 th july 2020 to 12th july 2021). As i have joined phd courses in hong kong, within the 1st year of my study i can't travel back and considering covid-19 situation i shall not prefer to travel this year unless there is an emergency.

Thereby, i would appreciate it if you can consider refund of my flight ticket money (Rupees - 23728/-) or extended rebooking option deadline for one and a half year (That is, i can travel using the same ticket until 1 december 2021).

Kindly do the needful,

I'm looking forward to your reply resolving my complaint/request.

Many thanks,

Arpitha vasudevamurthy,
Hong kong presidential phd fellow,
Speech language and reading lab,
Division of speech and hearing science,
Faculty of education,
The university of hong kong.

Claim raised on: 14 aug 2020
Booking id: nn[protected]

Refund request received
Flight was cancelled by airline

Makemytrip raised a request with airline 14 aug 2020. Airline approves or rejects claim process refund if approved
14 aug 2020done in process latest by 28 sep - 13 oct
Refund claim

Bengaluru singapore
1 sep 2020
Flight was cancelled by airline
Status: response awaited from airline

Singapore hong kong
2 sep 2020
Flight was cancelled by airline
Status: response awaited from airline
Keep in mind
Full refund is applicable only if you have not taken any alternate flight by talking to the airline on the same pnr and the flight is found to be non operational. For faster refund, it is advisable to tell the airline to cancel and initiate a refund to makemytrip.


3 attachments

Del feedback
Attachments 4 sep 2020, 16:16 (16 hours ago)

Dear mam,

Hope to find you in the best of health.

We regret to inform you that the ticket validity cannot be extended beyond 01 year from the date of issue. You

Del feedback
4 sep 2020, 16:19 (16 hours ago)
To me

Sorry mam,

I forgot to advise you that our office is closed till further notice and we all are working from home thru emails only.

Regards

Priya gogia　

Sr. Reservations and ticketing agent　

Singapore airlines　

Unit no 514 a&b, time tower　

M. G. Road gurgaon 122002　

Haryana　

Tel :[protected]　

Email classified for internal use unless otherwise stated

Cid:image008. [protected]@01d67acd.54851320

Pl note that flight-6e-5317 booked from bom-lko - ccu (Calcutta) dated 20th july 2020 at 13:55 hrs with pnr-xnu6k passenger name ramkrishna santra has been cancelled. As per indigo booking desk, indigo has already refunded to you. So thereby arrange to redeposit the amount rs 7529 to acc - n. O[protected] for the same at the earliest.
Your reply is highly appreciated.
Surprisingly complaint has cancelled by mr vishal with out any action and no refund. Ticket n. O-[protected] link provided is not activative.

Hi,
i've done flight booking on make my trip web portal dated on 13'th July 2020.
Below is the flight details:
Indigo Flight 6E-759
MMT Booking id.:NF[protected]
From DEL (10:05) to MAA (13:05) on 19'th July 2020
Total Amount paid: 8668/

During payment of the booking, amount got deducted but i did't got the PNR number of the flight. it was showing that booking got failed.
even i got mail for the same as my booking got failed and refund for the amount of 8668/ will be processed within 25-30 days.
but today even after 53 days of the failed booking my refund amount is not getting processed.
i've mailed to MMT support but no reply and also no body is picking the phone on the contact details given on the website.
Kindly help in resolving the issue and to get back my refund amount of 8668/.

Thanks
Varun Sharma
+91 [protected]

We have booked flight ticket through Makemytrip for travelling to chennai to tokyo and return on 30 September, 2020 and 11 October, 2020. However, due to ongoing pandemic the airline has cancelled flight. However, the travel agent is no mode of reaching makemytrip to know status of my flight ticket and when i can expect refund for my ticket as the issue is with the airlines.

Despite repeated calls on their number it is redirecting only to automated calls and also there are no responses on their website other than autobot.

My booking id is nf[protected].
Even after complaining many number of times i have not received full refund. There isn’t any option of call back or refund on their tollfree number options. Just automated options are there.
Moreover, on their app in my trip section its just automated myra responses who doesn’t respond to what we actually want. There is no complain section on their website or app.
I don’t know how to take money back from them when airlines have refunded fully to makemytrip. Money get stuck with them for months.

I want my full refund of booking id NL[protected] which is not initiated yet i guess, registered email id is [protected]@gmail.com . The trip got cancelled due to lockdown and maneesha gupta (maneesha.[protected]@makemytrip.in) who booked my package is not picking my phone that is why i am writing here. kindly please consider this do the needful and please update me as soon as possible

My Srinagar to Kochi connected flight ticket ticket not booked but money deducted my bank account my booking date 18/08/2020
Booking id is. Nf[protected]

When will i get my refund ?

I have booked the flight to germany for my in laws on april 2020 and return to india on june 2020. The flights were cancelled by airlines because of corona. I am trying to follow up for the past 5 months, no status update and can not communicate to anyone. I have paid 95 thousand rupees and so far no updates regarding the money and on the refund.

Booking id : nn[protected]

Dear sir
Followings are the booking id for which indigo has refunded but the refund amount still not credited to me or showing in my make mytrip wallet

1. Pnr no. Ym2qmt, make my trip booking id: nf[protected]
Refund amount rs.2962 due to change of date.
2. Pnr no: ydm6nb, make mytrip booking id :nf[protected]
Refund amount rs.24057/- due to flight cancelled by airlines

Both the amount i have not received. There is neither call centre of mmt some nonsense ivr response reply received thats not working foolish. I will stop using makemy trip platform further.
Regards

R k hazarika

I booked the ticket for 8th july which was cancelled by airlines. I talked with airlines and told tghem to initiate the refund. They initiated the refund on 7th july. Now make my trip has not provided it back to me. They are not replying on calls or emails. Also not letting me raise the request on chat. Chat bot says your request is already exists. But there is no update on it from more than a month now. I request you to get in touch with them and provide the update. Thank you!

Booking reference:- l6bjsc

Booking id:- nf[protected]

Pnr:- l6bjsc

We had booked tickets for travel to male from mumbai during april 1st week which got cancelled due to the covid lockdown.
While the airlines had initiated the refund long back, mmt chose to sit on it till customer action was initiated which in itself is unethical and basically a way of earning from the interest.

Besides, once the refund is initiated there are varying refund amounts appearing at different places and the actual amount refunded being much less than what is applicable.

The total amount paid to mmt for the booking was rs 49, 516/- as shown in ticket below. However, as of now only rs 44, 900 /- has been refunded while there is no sign of the balance rs 4, 616/-. Also, the amount is different on the website and on the email break-up received.

Also, there is no direct line to customer support to get an explanation of this weird payment mechanism and calculation. These are very unfair and opaque business practices and should not be encouraged and such corporations should be penalized

Resolve at the earliest.

Details -
Booking id - nn[protected]
Trip dates - 3rd - 6th april
Flight - indigo