MakeMyTrip India Complaints & Reviews

I haven't received my refund yet. It is taking more than the said time. I have already submitted the refund request for booking during the pandemic. Refund to be processed and completed within 25-45 days. Only sad to know the fact that i haven't received it yet and not getting even the slightest help or a human assist from the makemytrip app.
This app only gives you robots to chat with

Dear sir,
It is inform you that, with reference to refund against pnr number nljext indigo airlines from delhi to guwahti on traveling date 26 may 2020 an amount of rs. 13, 415/- has been not credit till date.

I had booked ticket of go airlines from Pune to Nagpur on 14 th June 2020 but when i checked web checked in the message shows flight has been cancelled and on make my trip site the status of flight shows completed.and till date I didn't get my money in my account and customer service do not give any reply on their customer care service contact no i mail them but they send me complaint reference no and message me that our customers care executive will contact you shortly but nobody were contact me for this.I want my money back please help me.
Name sweta Gajbhiye
Go air G8 283
PNR no OEYV7U

I have booked flight on 26 th may for 18 th june with amount charged inr 5614. On 30 th may i got message by air asia airline stated "dear guest, we sincerely regret to inform that your flight i5-1621 (Blr-ixr) on 18-jun-20 is cancelled due to operational reasons. We understand that your travel plans will be affected and assure you that our teams are dedicated to minimizing the inconvenience caused to you."after that i tried to change date...

Because of flight cancellation (Spice jet with flight no. Sg-925, delhi to vishakapatnam on 13 march 2020), i haven’t travelled the trip with pnr no. - q7s3yi.
Refund of amount for the mentioned trip has not been made yet.

There is no proper customer care email id mentioned anywhere. The customer care nos are engaged continuously and not able to speak to anyone for refund of my cancellations of flight due to covid

Please provide customer care email id in the website of makemytrip.

Your bot is jst useless....

Hi

I have my two refunds of airlines ticket pending at your end.

One is of jet airways travel of 2019 - which you have completely forgotten and not have updated me as of yet.

Second one, is the recent cancellation of my go air travel which was cancelled with go air and go air has also sent me a credit note. The credit note receiver is makemytrip - however i have not got any refund to my account from your end

Ref : booking id nf[protected]

I have booked flights in make my trip app and due to covid lockdown i did not travel as the flight operator did not operate the flight and the money i have paid is lost. I unable to get in touch with make my trip as they dont have any customer care persons attending the call neither they are repsponding.

I need my money back so that i can book a flight for no reason they are holding my money and it doesn't even show as credits...

I have cancelled the flight due to current covid-19 situation to greece worth of 86200 and it was supposed to be 84500 which i was promised to get. However, now they only have sent 65700 stating airliance deduced its charge which i wasn't informed about.
The worst part is now they don't have a forum where consumer can even talk, no phone number is working and email address is given.

I believe i will have file an fir against it but i thought of nothing this down here before it do that

I booked a flight to bali (Dps) initially on april, since the covid-19 was at rise i thought of reshuffling it to october and paid extra 14, 480 for rescheduling. But then the entire international operations got shut down and all travels were pulled off. Now, i had booked my package with flynote (Travel coordinator) and they are confirming that the tour package is cancelled as bali may not be opened with in a year.

Now, i cant travel to bali as my trip package is cancelled. I want make my trip to atleast add the booking money to my make my trip wallet if they are not refunding. I payed 78, 000 for the trip. Please help me with this regard.

I had done a booking through makemytrip for a round trip travel from bangalore to bagdogra. The booking id is nf[protected].

Bangalore to bagdogra 05:45 hrs, 08 mar flight no sg-714
Bagdogra to bangalore 17:15 hrs, 14 mar flight no sg-8196/sg-143
(Via new delhi)

Due to coronavirus pandemic, travel restrictions were imposed by bhutan government and i had cancelled both legs of the journey by directly calling spicejet 7th march 2020.

I havent received the refund amount yet from makemytrip. I have called the customer help line multiple number of times and every time the associate is assuring that refund will be done in 2-3 working days.

I published a hotel review on make my trip by mistake and now this review can’t be deleted. Even after calling customer care they said it isn’t possible from my or their end. This is totally unacceptable from a renowned business site like make my trip. Kindly help me and take the required action.
I need it to get it resolved immediately on urgent basis.

This is in regards for review deletion request of booking id - nh[protected] and nh[protected], hotel name sea green south hotel for check-in date 21 jan 2020 & 24 jan 2020.

Hi,

I made a booking on air asia flight for 5th-june-20 and return on 12th-jun-20 but the flight got cancelled by airline due to covid-19.
The total amount paid was inr 56795 but mmt refunded me inr 53668 and deducted the convenience fees of inr 3117 towards the service which i have not availed and it was mmt airline partner who has cancelled the flight not me.

I was booked 3 hotels in delhi for the month of dec ' 20 but due corona virus i was cancelled those hotel booking but mmt foecelly refund those cancellation in mmt wallet associated with my email id abnsh. [protected]@gmail.com and not allow to transfer those amount in my account.in the situation of this pandemic everyone has cashcrunch and makemytrip intenally not transfer my money to my bank account.

Hi Team,

This complain is regarding the refund amount that is not yet credited by the company for flight cancellation, Also none of the executive from the company has contacted for the same when i tried to reach out to them.

I have requested for refund on 3-Jun-2020 in makemytrip site.

Can you please help me out in getting my Refund amount in Bank account

Details :
Flight : VISTARA UK-877

Date&time of travel : 02-June-2020, 10:40 Am from Mumbai to Hyderabad

The complaint is on the amount to be refunded towards cancellation of air ticket (Booking id-in1b[protected] name of passenger : mariam johnson)

The company is not making full refund & this has caused much worry and financial difficulty to me.

An ticket was cancelled. As per the document on the makemytrip app, the total amount of rs 114360 is processed as refund

But i have received only an amount of rs.64360 as detailed below.
1. Remittance to central bank of india account no. — 9809 - rs. 50000
2. Remittance to state bank of india account no. — 24597- rs 14360

The balance of rs 50000 is still pending and requested them to deposit the amount (& tax gained from the amount) in my state bank of india account no. — 24597 without any further delay.

This is a long pending issue, where the agent is not keen on refunding. They also do not respond by mail. Other mode of contacting them were not useful.

Hi, i made a booking through makemytrip for thailand. We booked the flight vietjet from krabi to bangkok on 10-april-2020. The airline refunded the full amount and processed the same. They sent me a confirmation email.in addition to the booking through make my trip, i directly purchased some checked-in baggage from the airline for which i already received the full refund for baggage from airline. Make my trip is denying the refund and asking me to keep it in their wallet even when airline processed my full refund. Kindly look into this and ask mmt to process this refund to me as they took no effort to co-ordinate with airlines. I personally exchanged 100+ emails with airline and also called them on their customer care numbers in thailand and vietnam. All efforts done by me to get this refund for which mmt wants the benefit. Kindly do the needful to get the refund processed to me from mmt.

Pls refer booking id - nf[protected].
I had used coupon code mmthdfcdc and had to get a cash back of inr 1034. It has been more than 6 months and after continuous followup also make my trip is not processing the cash back, nor giving the transaction reference id, and now not responding to any calls, messages. Customer care is not responding to any query also. This is a lost money.

I had booked Dubai Trip for 7 persons through Make my Trip India(MMT) from[protected] to[protected] having booking ID NL[protected] . Total Cost of package tour, excluding airfare is Rs.3, 03, 135/-. As a 1st part payment we had paid Rs.1, 57, 000/- to MMT on 24.02.2020.Due to Covid-19 Pandemic, our Visas, which were processed and approved, were cancelled. As Visas were cancelled we were not able to travel to Dubai in spite of our wish to continue the tour.
MMT vide email dated 25.03.20 informed us regarding cancellation of our booking and deducted Rs.54, 739/- as cancellation charges unilaterally. Further they have offered us Future Travel Voucher of Rs.1, 02, 261/- with a validity of 1 year.
As there was no fault of ours, we have vide our email dated 26.03.2020 requested MMT to justify deductions of Rs.54, 739/- and also to give break up of the amount which includes Visa fees. Our contention is as we have not cancelled our trip, and Visas are cancelled due to Pandemic, why we should be penalized with deductions.
Further as we do not want to travel to abroad for atleast next two years or more, we are not ready to obtain any future travel voucher, we requested MMT to refund entire amount of Rs.1, 57, 000/- to our account vide our email dated 26.03.2020.
Inspite our non willingness to accept any gift voucher, MMT unilaterally sent us gift voucher through their email dated 14.04.2020 for Rs.1, 02, 261/-.We do not accept this offer as we do not wish to travel abroad atleast for next two years and cancellation charges are not justified in this pandemic situation.
We strongly condemn act of MMT and once again demand our entire amount of Rs.1, 57, 000/- to be refunded in our account along with interest.

Kirankumar Dighe
[protected]

Good Evening,

I was intend to go on a holiday trip to Thailand on April 21, 2020 with booking no.[protected]. Sir, because of this COVID 19 outbreak my booking was cancelled but no refund has been processed yet. Sir, it's been 2 months since the cancellation and I haven't received any refund. I have contacted mmt so many times but there is no response. I have also emailed their regional heads and backened team but no action has been taken by them. I request you to kindly look into the matter and refund my amount in the original mode of payment as soon as possible as it is very difficult for me to wait now.
Regards,

Bhavna Sharma