MakeMyTrip India Complaints & Reviews

I published a hotel review on make my trip by mistake and now this review can’t be deleted. Even after calling customer care they said it isn’t possible from my or their end. This is totally unacceptable from a renowned business site like make my trip. Kindly help me and take the required action.
I need it to get it resolved immediately on urgent basis.

This is in regards for review deletion request of booking id - nh[protected] and nh[protected], hotel name sea green south hotel for check-in date 21 jan 2020 & 24 jan 2020.

Hi,

I made a booking on air asia flight for 5th-june-20 and return on 12th-jun-20 but the flight got cancelled by airline due to covid-19.
The total amount paid was inr 56795 but mmt refunded me inr 53668 and deducted the convenience fees of inr 3117 towards the service which i have not availed and it was mmt airline partner who has cancelled the flight not me.

I was booked 3 hotels in delhi for the month of dec ' 20 but due corona virus i was cancelled those hotel booking but mmt foecelly refund those cancellation in mmt wallet associated with my email id abnsh. [protected]@gmail.com and not allow to transfer those amount in my account.in the situation of this pandemic everyone has cashcrunch and makemytrip intenally not transfer my money to my bank account.

Hi Team,

This complain is regarding the refund amount that is not yet credited by the company for flight cancellation, Also none of the executive from the company has contacted for the same when i tried to reach out to them.

I have requested for refund on 3-Jun-2020 in makemytrip site.

Can you please help me out in getting my Refund amount in Bank account

Details :
Flight : VISTARA UK-877

Date&time of travel : 02-June-2020, 10:40 Am from Mumbai to Hyderabad

The complaint is on the amount to be refunded towards cancellation of air ticket (Booking id-in1b[protected] name of passenger : mariam johnson)

The company is not making full refund & this has caused much worry and financial difficulty to me.

An ticket was cancelled. As per the document on the makemytrip app, the total amount of rs 114360 is processed as refund

But i have received only an amount of rs.64360 as detailed below.
1. Remittance to central bank of india account no. — 9809 - rs. 50000
2. Remittance to state bank of india account no. — 24597- rs 14360

The balance of rs 50000 is still pending and requested them to deposit the amount (& tax gained from the amount) in my state bank of india account no. — 24597 without any further delay.

This is a long pending issue, where the agent is not keen on refunding. They also do not respond by mail. Other mode of contacting them were not useful.

Hi, i made a booking through makemytrip for thailand. We booked the flight vietjet from krabi to bangkok on 10-april-2020. The airline refunded the full amount and processed the same. They sent me a confirmation email.in addition to the booking through make my trip, i directly purchased some checked-in baggage from the airline for which i already received the full refund for baggage from airline. Make my trip is denying the refund and asking me to keep it in their wallet even when airline processed my full refund. Kindly look into this and ask mmt to process this refund to me as they took no effort to co-ordinate with airlines. I personally exchanged 100+ emails with airline and also called them on their customer care numbers in thailand and vietnam. All efforts done by me to get this refund for which mmt wants the benefit. Kindly do the needful to get the refund processed to me from mmt.

Pls refer booking id - nf[protected].
I had used coupon code mmthdfcdc and had to get a cash back of inr 1034. It has been more than 6 months and after continuous followup also make my trip is not processing the cash back, nor giving the transaction reference id, and now not responding to any calls, messages. Customer care is not responding to any query also. This is a lost money.

I had booked Dubai Trip for 7 persons through Make my Trip India(MMT) from[protected] to[protected] having booking ID NL[protected] . Total Cost of package tour, excluding airfare is Rs.3, 03, 135/-. As a 1st part payment we had paid Rs.1, 57, 000/- to MMT on 24.02.2020.Due to Covid-19 Pandemic, our Visas, which were processed and approved, were cancelled. As Visas were cancelled we were not able to travel to Dubai in spite of our wish to continue the tour.
MMT vide email dated 25.03.20 informed us regarding cancellation of our booking and deducted Rs.54, 739/- as cancellation charges unilaterally. Further they have offered us Future Travel Voucher of Rs.1, 02, 261/- with a validity of 1 year.
As there was no fault of ours, we have vide our email dated 26.03.2020 requested MMT to justify deductions of Rs.54, 739/- and also to give break up of the amount which includes Visa fees. Our contention is as we have not cancelled our trip, and Visas are cancelled due to Pandemic, why we should be penalized with deductions.
Further as we do not want to travel to abroad for atleast next two years or more, we are not ready to obtain any future travel voucher, we requested MMT to refund entire amount of Rs.1, 57, 000/- to our account vide our email dated 26.03.2020.
Inspite our non willingness to accept any gift voucher, MMT unilaterally sent us gift voucher through their email dated 14.04.2020 for Rs.1, 02, 261/-.We do not accept this offer as we do not wish to travel abroad atleast for next two years and cancellation charges are not justified in this pandemic situation.
We strongly condemn act of MMT and once again demand our entire amount of Rs.1, 57, 000/- to be refunded in our account along with interest.

Kirankumar Dighe
[protected]

Good Evening,

I was intend to go on a holiday trip to Thailand on April 21, 2020 with booking no.[protected]. Sir, because of this COVID 19 outbreak my booking was cancelled but no refund has been processed yet. Sir, it's been 2 months since the cancellation and I haven't received any refund. I have contacted mmt so many times but there is no response. I have also emailed their regional heads and backened team but no action has been taken by them. I request you to kindly look into the matter and refund my amount in the original mode of payment as soon as possible as it is very difficult for me to wait now.
Regards,

Bhavna Sharma

Booking id-nn[protected]
Even though indigo refunded the entire amount of inr47929, i was not refunded my paid amount of inr47329.
Mmt deducted inr2094, which i consider as forgery. I would request you to refund me the rest amount of inr2094. As mmt has got back an amount more than i paid, i want them to refund my paid amount to my pay point.

I am writing this complaint with regard to the great inconvenience i am facing from your make my tip customer service team.

I booked a return family air ticket from Ahmedabad to Bangkok through make my trip (Flight operator Air Asia) and government has now suspended all the international flight operations till further notice.

With deep regrets, i would like to inform you that my family is badly chasing your team since last few weeks to arrange a Refund /Credit Voucher against the government decision of flights suspension due to the ongoing Covid situation.Our travel duration was 22nd May - 31st May and we have applied for a refund /credit voucher to make my trip. Despite of the frequent emails and almost daily phone calls with MMT team, we are yet to hear a responsible answer from MMT end. Hitting more at our sentiments, this morning we had been informed by MMT customer care executive that Air Asia had officially denied for any credit against this booking, this is really unacceptable to any customer.

Given the circumstances, we are left with no option other than approaching to look into this. Failing to an acceptable solution, we are irritated enough to go dirty on social media about this incident and last but not least option thought is to approach competent authority of law.

I had been a loyal customer of makemytrip and mostly avoided using foreign service providers, however this incident had changed my perception.

Greetings sir
.
On 17 feb 2020, vide mmt booking id nn[protected], i had booked etihad – mumbai – abu dhabi - dusseldorf – zurich – abu dhabi – mumbai flights in the name of shraddha dcunha, my wife. I had paid an amount of rs ₹ 46511, vide my credit card.

Owing to covid-19, the trip was cancelled. I also cancelled the abovesaid flights through mmt on 14 march 2020.br...

Hi team –

Good day!!!

I am writing this mail of behalf of mrs. Harjit bhat, we have cancelled british airways (Pnr - t6m2z9) ticket on 19th march due british airways flight was cancelled and mmt representative have confirmed the cancellation and raised full refund on same. When we check the status on refund in mmt app or calling though call center and they confirm refund is already processed and refund amount will hit respective account in three working was since the date was proposed on mmt app was 04th april. Its more than three months now, still we haven’t received the payment yet.

Myself (Gowrishankar) following up on daily basis through call center to check on refund status, auto message pronounces, refund is still under process.

Only false information gives mmt team and there is no proper response.

This is how, mmt executives will harass your loyal mmt members.

Please treat this mail on high priority basis and revert with refund confirmation.

I have attached e-ticket, invoice and refund confirmation message.

I have booked my ticket with make my trip booking id nf[protected] for which the flight has been cancelled by the airline.

The company refuses to accept the cancellation and does not have any email id for complaints addressal system.

Request for the complete refund at the earliest.

Regards,

Kumar durbha

Hi,
I had booked up the flight tickets from mumbai to kanpur on 13th june 20 from makemytrip site for spice jet, with full amount paid rs.9724 for 2 persons and one additional ticket separately of rs.5362.
But after few days i received mail from spice airlines that flight get cancelled from their end and full refund will be credited to your credit shell account of make my trip.
But when i checked my makemytrip account in credit shell there was only rs.8618 instead of rs.9724 and rs.4309 for the another ticket.
When i asked to makemytrip customer care they said we receive only this amount from spice airlines, and once i asked to spice airlines they told what we received the amount from make my trip, we had reverse to your credit shell.
So my complaint is on makemytrip company that they are hiding there things form the customers and doing the scam in this situation and harassing the customers and even spice airlines company also bond to customer to use that credit shell only for spice airlines, not for any other airlines and making this rule and stated that credit amount is valid for the one year and after one year if we are not utilizing then it will be forfeited by spice airlines and they are not ready reverse the amount to our account.

Due to this thing i again booked the flight on 17th june 20 same passengers same route same flight with makemytrip and spice airlines, utilizing the previous credit amount but they ask me to pay airlines difference amount which rs.1468 total which i paid rs.10086.
But again happened the same flight get cancelled and they given credit amount which was the same as like previously rs.8618.

Both airlines and makemytrip are not taking any responsibility of this difference amount of rs.1486.
Companies are making fool to customers and always make money and never respond on there queries.
I had booked 3 passengers ticket twice and i lose almost[protected] in these booking and think how many peoples are booking daily flight and it get cancelled in this this situation and these companies are making money just stating that due to this covid situation govt has cancelled.
We also having hard n money, why we should lose our money in this tough situation. I would like to appeal government kindly look after this matter so that we can save our money from these agents and as well as these airlines companies to do this kind of scam.
For more reference i had attach both the tickets bifurcation. If any need more details i can provide all the documents.

Hi,

I want to raise complaint request against make my trip for their highly unprofessional behaviour and services.

I have attached all the proofs, for 17 april booking which got cancelled i didn't receive refund till now. The transaction happened of 4372 bucks from bank side and mmt received same as you can see in whatsapp message, but from mmt side i only get 2100 bucks on 11th may not the other one.

I confirmed with bank they said both the transaction was successful from there side and they didn't receive amount from merchant till now. It's been more than 1 and half months but i didn't get any update from their side. I'm following up with them continuously but no reply from their end.

I kindly request you to look into this issue as for me 2100 rs. Is not a small amount and i'm very upset with their unprofessional services.

Thanks.

Hi team,

I have booked a flight from makemytrip "booking id - nn[protected]" round trip from bangalore to gernamy (19th marc 2020 & return on 26th march 2020.

Due to covid-19 indian govt. Has banned all the flights from & to germany from 18th march. Makemytrip has charged 13k cancellation fee for this ticket (Which is normal day charges). Makemytrip has not applied covid-19 weaver as this cancellation was done due to restriction because of covid-19.

Another point, makemytrip has refund the amount in makemytrip wallet instead of refunding in credit card as per the rules. Makemytrip is holding customers money and enforcing them to use services even i[censored]ser wants to user other companies services they can't as money has been blocked by makemytrip.

Thanks & regards,
Faisal ahmed

Self has cancelled the booked hotel at kalimpong on 08/03/2020 (Booking id in1b[protected] for travel to hotel maurya residency, kalimpong). Then make mytrip representatives confirmed via e-mail that by[protected]That is 5 days from cancellation), the cancellation amount will be refunded to my bank account. But till 13-06-20 no refund has been credited in my bank account. Self had tried to contact "make my trip" several times in past few months, but did not get responses. The "my account" portal of "make my trip" is showing the status as "refund is being processed", but when the refund amount will be credited is not confirmed through phone or e-mail.

Red: my booking id in1b[protected]
We had cancelled our flights bengaluru-toronto and newark-toronto in march as tha airlines had cancelled the flights. We had requested refund and the agent, kaushik had told us that we would receive the money as soon as airlines gives it back. The airlines emirates refunded rs150076.00 to you on april 22, 2020. Instead of refunding our money you have credited it to my wallet account. We need our cash back as we do not intend to travel. If we had wanted to travel in future we would not have cancelled, and would have taken a voucher. You have charged us over rs 25000.00 for cancellation and still not giving us our refund which is very unfair on your part. Please send us our money immediately. We complained 10days back, no reply. It is shameful that such a big company like yours is behaving so insensitively and unethically.

Hello,

I booked my honeymoon through makemytrip my flight got cancelled on 2nd march and i got to know when i reached airport. It was vietjet they said that you booked from makemytrip ask them why didn't they informed you and ask us to fill the form to get the refund then i book another flight on that moment as it was my honeymoon from goibibo which costs me double which i had paid earlier this is total worst service i have ever received and neither i got money back nor makemytrip are resolving this and my past conversation with anuj and now ana both aren't picking calls and no information been provided. They have ruined my honeymoon and since march i am not received any result on this. Attaching screenshot of 30 emails which i have sent makemytrip and also vietjet form of refund.

I want my all money back with interest now i am following you guys since march. You have harassed me a lot.

Reference no.[protected]
Booking id: nn[protected]

Regards
Naveen sharma
[protected]