MakeMyTrip India Complaints & Reviews

I reschedule my booking date directly through the airline and make my trip is my booking agent so the difference amount which is refundable because new booking fare is less then the older, so the airline refund the amount to make my trip so i request to you that you refund the amount to me.

I have cancelled my booking which was booked via makemytrip.
Booking id nh[protected].
The refund has been processed almost after 16 days of cancellation, inspite of assuring that it would be done in 72hours. The refund has been credited to my makemytrip wallet. I want the refund to be credited back to the source which was used while booking.
I have tried their chat, but their executives refuse to transfer my fund back into my payment source.
I dont want to be forced to use mmt even if im not happy with them just because there is money in mmt wallet.
I have tried emailing but they are not responding to emails

Booking id nn[protected] amsterdam to delhi, booked ticket on 02nd apr, and the flight was cancelled.
Trying to follow up with mmt with no response on the phone or email.
There is no way to talk to any agent since all the number mentioned are recorded.
The number used while booking was that of amsterdam but can't use it for input in the voice mail. Chat bot is useless, no response on that either.

Dear team,

I have cancelled my ticket which was booked via makemytrip (Booking number: nn[protected], the refund has been processed almost after 70 days of cancellation, but the refund has been credited to my makemytrip wallet. I want the refund to be credited back to the credit card which was used while booking.

I have sent a couple of emails to [protected]@makemytrip.com, no response on it. Could not use https://supportz.makemytrip.com/, i always end up getting this message:
"something went wrong. We were unable to raise request.
Please try again or call us at[protected] to cancel on call"

Unable to reach an agent to talk to through your customer care number.

For now, you guys are not reachable through any means, and no way to let you know my concern.

Please help with this. I did not understand why was it credited to mmt wallet in first place.

Booking id : nn[protected]. Myself and my wife's return air ticket from chicago (O'hare intl) to delhi on 30 mar 2020 was preponed to 24 mar 2020. But i am forced to cancelled the ticket on 20 mar 2020.

The refundable amount is not yet reached to me. You are requested to credit the amount immediately.

Kindly forward your e mail id to communicate with you.

Pj baby (Self)
Ancy baby (Wife)
Mobile no [protected]
E-mail id - pj. [protected]@ecilrapiscan.com
[protected]@yahoo.in

We have booked ticket mum-turkey via mmt booking id - nn[protected]. The ticket (Pnr - swgylk) is cancelled due to covid-19. The airline has refunded full money (Confirmation attached), but the mmt has deducted rs.25, 194/-. We have made several requests but they r not replying.

1booking id: 1 nn[protected]. 2nn[protected]
2 cancellation request given for both of above booking: 17th april 2020
3 no response/ refund received even after 25-30 days.
4 raised complaint in several ways to mmt : reference no.[protected] &reference no.[protected], it was communicated to me that all refund amount can be credited as mmt wallet not as orginal payment method chosen at the time of cancellation. I didn't agree because it is violating human rights as i am bound to spend that money by future bookings only from mmt (Matter of more than approx 80, 000 inr).

5 as per instruction, i raised complaint again on 7th june to mmt :reference no.[protected]: it looks like no refund possible only credit shell/ reschedule possible.

6 conatcted etihad for this on 9th june 2020, as per them refund request has been never processed from makemytrip end which was raised by me on 17th april itsel[censored]
Cencellation charges are clearly written on ticket and i am expecting a refund to payment method as chosen at the time of cancellation. Not expecting so many harrasment, ambiguous emails absolutly no transparency from mmt end.

Please see below my conversation with etihad. I would expect mmt will take proper initiative to refund back peoples hard earning money including me as lot of refund complaint in fb social media site as well.

I booked my vietjet air tickets from delhi-bali-delhi bit due to the ban on international flights by government of india the flight couldn't operate and before the flight departure date the ailrines came up with the policy of 100% refund for the flights impacted by covid-19 pandemic whioch also included my flight and they refunded 100% amount to the original source of payment i. E makemytrip but make my trip is not ready to refund my money and despite of several calls and follow up; i am not getting any response from them which is unfair. Request you to please look into my complaint and get it resolved at the earliest
Makemytrip booking id: nn[protected] & nn[protected]

Sir/mam,

I booked a ticket in makemytrip.com for my friend for chennai to delhi in indigo flight (Pnr: vl2lvw) and delhi to srinagar in air asia (Pnr: lt6mql), date of journey on march 22, 2020. As march 22 was declared as locked down by our honourable primeminister, the flight got cancelled and i received a message in email stating that my refund would be initiated and will be credited to my account in 7 working days. Till date i didn't receive any refund from makemytrip. I checked with indigo customer care they confirmed that they already initiated the refund and its been credited to makemytrip. For air asia ticket, makemytrip has not yet credited my refund of 9217 inr. I have contacted makemytrip india with all my means in getting my refund, but nothing worked. Kindly request you to help me in getting my refund.

I had made a booking on makemytrip (Booking id: nn[protected] for travel abroad in june 2020. Due to covid-19, the flights were cancelled and accordingly i cancelled the flight booking on 24th may 2020. During cancellation i had opted for the payment to the same account from which payment was made.

Mmt has transferred the amount to my mmt wallet account. I made several attempts on phone, through the link they have provided but i am neither able to speak to mmt customer care representative. Mmt also sent of customer support which always ends with "something went wrong". Mmt is keeping my money and are totally inaccessible.

The refund policy of mmt reads as follows:

The refund will be credited to the same account from which the payment was made. For example, if the user used a credit card, mmt will make an appropriate charge reversal to the same credit card; like-wise if the user used a debit card, mmt will credit the money to the same debit card.

I would like mmt to refund the amount to my same credit card through which the payment was made.

Booked for 17th april from delhi to kolkata on goair flight cancelled due to lockdown

My booking id: nf[protected]
I booked my ticket for 16th april, 2020 from ccu-dib but it got cancelled due to extension of lockdown. According to new norms of dgca, full refund during lockdown period is to be made in the respective bank accounts. Accordingly i cancelled my ticket on 30th april, but haven't received the refund amount of the vistara airline (Ixb-dib). So, i contacted the airline (On 23rd may) and according to them they have already processed the refund amount of 2815 inr from their end long ago.
But mmt has not processed yet and moreover its showing that there is no refund (Ss attached with this). I tried to contact them multiple times and also sent them mail but there is no response to any.
I want the refund to be proceed asap.

This is regarding my booking number with mmt nf[protected]

Air asia cancelled my flight due to covid-19

I am waiting for credit or refund from last 2 months, made numerous emails, chats, online requests

Total amount of rs 26037

When contacted by mmt, they say airlines has refunded my money to them but mmt is not giving me credit shell or refund

Iam feeling scammed, please help

I have initiated a international flight booking from tromso, norway to kozhikode, india on 22nd april 2020. After payment, the ticket was not issued. Details given below
Booking idnn[protected]
Pnr not generated

I contacted same day for my refund, your agent informed me to wait 10 days.. After 10 days when i am checking the status on website, it showing that you will contact me for the same within 21 to 45 days. Till now i didn't get the refund.

Please refund me the full amount to my original payment mode

Hi. Sir/ madam
May was not able to put the tip at the time of online booking and came refund
Booking id nr[protected]

Hi,

I already got a confirmation message from the airlines that the flight is cancelled and so i applied for a refund through make my trip as suggested by the airlines on 18th may with ref # inr[protected]. I did not get any response on the same. Please revert on priority and process my refund.

I had booked a round trip for brussels-newdelhi with boking id nn[protected]. My return flight on 12th april got cancelled due to coronavirus outbreak. My airline shows on their website that i am eligible for a refund. I tried contacting mmt via phone and email many times for refund but got no response. I was given assistance that i will be contacted near my travel date but i got no calls ever. Also, mmt is showing on their website as my trip to be completed.
I want a refund for my cancelled ticket.

I had a flight ticket booked through makemytrip from kolkata to bangalore (Pnr - llt3fq) which didn't operate due to covid 19 lockdown. The airline created a credit shell and refunded the money in the shell account. Since i booked the ticket from makemytrip, i am supposed to use the same platform for using the credit shell amount. However, there is no provision on makemytrip which allows me to do so, resulting in a monetary loss.

BOOKING ID: NN[protected]
I tried many times to contact your customer services( and your United Airlines partner) since 25th March, 2020 for my round trip international flight from San Francisco to Delhi on 2nd of April, 2020 which was automatically cancelled due to lockdown situation. But your MMT site the status shown as 'Completed' which anyhow is not possible at all as it was a lockdown situation.
70 days and counting !
No refunds yet, no chat support service, no customer support email id and no telephone number to reach out to your customer service representative.
WAITING FOR MY REFUND !

The purpose of taking the programme was to get the benefit of free cancellation. But i am being denied the same due to corona crisis. I have a travel from delhi to bhuwaneshwar on 4th june 2020. I am being denied free cancellation or date change. Passenger name: jayati sahay pnr:pk3hll vistara flight uk785