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MakeMyTrip India Complaints & Reviews

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Last updated Apr 30, 2024
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MakeMyTrip India reviews & complaints page 188

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G
Gagandeep Singh ss
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travel date change covid-19

Hi

I am unable to change date for my trip on 20th April impacted due to Covid-19. I have already lodged a request but no response from your end.

Could you please help me wit that asap?

I have attached screenshot of ticket details.

I need to change date of travel to 28th September, 2020....
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With reference to booking ID NN[protected], I am yet to receive refund of Rs. 66717 which was processed by makemytrip as per the information received byvme in 14 March 2020. Sofar the refund not reived even after one month. Plesse do the needful. Thanks Venkata Indrasena Pendiala
[protected], [protected]...
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This is regarding our round trip flight tickets bangalore-colombo - bangalore by makemytrip india.
Details as below:
Booking id:nn[protected]
Airline : sri lankan airlines
Departure: 24th march 2020
Return: 30th march 2020
Members :6
Since our trip was in the lockdown period our tickets got cancelled. Inspite of sri lankan airlines informing us that our refund has been made to makemytrip....
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This is regarding our round trip flight tickets colombo-bangalore-colombo by makemytrip india.
Details as below:
Booking id:nn[protected]
Airline : sri lankan airlines
Departure: 24th march 2020
Return: 30th march 2020
Members :6
Since our trip was in the lockdown period our tickets got cancelled. Inspite of sri lankan airlines informing us that our refund has been made to makemytrip. The...
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We had booked a flight ticket from bangalore to kathmandu for 23rd april 2020 and return from kathmandu to bangalore for 2nd may 2020. (Booking id nn[protected] and nn[protected]. Both the flights have been cancelled by airline due to lockdown for covid-19 and we have written confirmation from airline regarding eligibility for full refund on cancellation of flight ticket. However, the cancellation option is not enabled on makemytrip...
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Hi team,
I had booked international flight tickets with makemytrip for my europe trip starting on april 23rd. Details are as below.
Pnr no : js7pqf.
E ticket number 1 : 080-[protected]
E ticket number 2 : 080-[protected].

Now due to coronavirus pandemic there is nationwide lockdown in india and as well the polish airlines has cancelled the flights as the air traffic is stopped there. We are eligible...
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A
A Hazarika
from Duliagaon, Assam
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makemytrip india regarding refund for cancelled flights by airlines

Address:MakeMyTrip Support Tel +91124 4628747 / +91124 5045105 (India Number)

Hello,

This is regarding refund for the return flight tickets cancelled due to flight cancellation by vistara. I have booked 5 flights tickets from delhi to dibrugarh for my mother in law, her husband. Sister in law, brother and nephew

All of them traveled from delhi to dibrugarh on 16 april-2020 without any problem.

We got intimations from vistara that both return flights are cancelled, and we'll...
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A
Ab9c074
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refund of travel booking

Address:New Delhi

1) i made a holiday booking to greece sometime in the end of jan through make my trip india (Mmt) in1b[protected].
2) once covid-19 broke out, i wrote to mmt on 13th march and asked for a refund. The person who did the booking and who has been my point of contact throughout this distasteful experience has been assuring me that the cancellations team will get in touch with me soon but so far no one has got in touch with me. I have...
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This is reg pnr/booking ref.: lhebvc/booking id - nf[protected]
Flight from gorakhpur to delhi on 30 march 2020 but the flight cancelled for all travellers due to covid.
It was declare on 20 march 2020 that domestic flights will not operate from 25 march 2020 to 14 april 2020 by govt on india so we have to cancel the ticket.

Due to non operation of flights airlines have to refund full amount but i got the...
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S
sunil dhanawat
from Bhubaneshwar, Odisha
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refund not done as per agreed amount

Address:india

#make my trip has not fulfilled the commitment under mmt double black scheme
It is not fair. I was supposed to get the full amount. They had earlier mentioned that it will be refunded rs 26518.0 in full but after several mails they paid rs 12186 app 50 % of the total amount. How can they change the amount already mentioned in the refund process. Also they mentioned that it will be credited in two days in the wallet and 08 to 10 days...
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K
Khaidem Niladhaja
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refund and credit not received

We, mr. Khaidem niladhaja singh and huidrom premchand singh booked a flight ticket of indigo for 31st march2020 from delhi to imphal through makemytrip.com. Due to corvid 19 we are not able to travel. Later mr premchand want to travel on 16th april20, so we separated the ticket through indigo webpage, still he is not able to travel. But the price was 6717rs per person later when mr premchand rebooked it was 4718rs only which left rs.1999/-...
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S
Shashank N
from Bengaluru, Karnataka
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not issuing refund even after 25 days

Two Individual flight tickets from Bangalore to Bali via Kuala lumpur was cancelled by the airlines on March 23rd and I have immediately raised a cancellation on Make my trip the same day, till date no one has contacted us for offering our refund. Total 70000 amount is stuck with them and there is no way we can contact them....
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V
Vishalfca
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non receipt of full refund amount

Hi, i am vishal raval and i have booked ahmedabad-chandigarh-ahmedabad flight vide booking id nf[protected] which was scheduled on 22nd may and 31st may 2020. Further, i am also having double black membership of mmt.

While cancelling the flight, i was shown full refund amount (Inr 7361) as i was double black member of mmt and after cancelling the flights, i also got the message that full refund amount of rs 7361 is processed...
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S
samareshmandal
from Noida, Uttar Pradesh
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flight was cancelled but I don't have refund yet

I had a flight booking no IDNF[protected] using your service with Indigo. But the flight was cancelled. I received email from Indigo on the journey date 24th March itself. So I processes for cancellation and they sent me email mentioning that the amount is refunded immediately to my agent that is you(makemyrip). But still I didn't received my money back. I raised that in so many ways but nothing works yet....
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K
Kannuu
from Kolkata, West Bengal
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

different policies for open tickets being followed by the travel agent than emirates-unfair practice

I had bookings through make my trip with emirates and due to covid-19 the international flights got cancelled by the airlines automatically but whereas emirates is issuing open tickets which could be rescheduled anytime during 24 months of date of original booking without paying any change it fare difference but mmt is insisting on fare difference to be paid at the time of rescheduling although no change fee penalty. Since the rescheduling...
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C
chandra katyal
from Lucknow, Uttar Pradesh
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cancellation of air tickets due to covid-19

Address:A-16, Third Floor, Block Amazona,, Eldeco Green Meadows, Sector Pi,Greater Noida, Address3

Re: cancellation of tickets due to covid-19 lockdown
indigo airlines booking id nf[protected]

On 29/2/2020, i had booked through make my trip, two tickets of indigo airlines for to and fro flight of port blair from new delhi in the name of myself and my wife as detailed hereunder :

1. Chandra mohan katyal - age – 67 years
2. Sunita katyal - age – 60 years

The details...
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A
amir_patna
from Patna, Bihar
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please delete my account

Address:SULTANGUNJ PATNA

Please delete my account.Privacy issues and complicated site.I do not need your account any more.I had enough of it.Please excuse me....
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A
Ashish Dhole
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refund to wallet and not to bank

Address:B-510, Hostel 12, IIT Bombay, Powai

I booked a flight via mmt, later the flight got cancelled due to covid-19 situation. After about a month i got my refund and that too in mmt wallet. And there is no option to transfer it to my bank account. This is a complete fraud. They didn't ask me if i want the refund money in my mmt wallet or bank account from where i initially deducted money directly to book a flight. There is no customer care operative picking up my calls. And the...
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T
tapas2281
from Kolkata, West Bengal
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cancellation of round trip flight and request to refund the ticket fare

Address:Make My Trip, Air Asia, Spicejet

Sir,
I had booked roundtrip air ticket from Kolkata to Chennai via Air Asia (vide PNR T4N9PT) for 10th April, 2020 and from Chennai to Kolkata via Spice Jet (vide PNR VH3B3H) for 15th April, 2020. Both the tickets were purchased through Make My Trip. But due to current lockdown declared by government our journey has been cancelled. So on 28th March, 2020 I cancelled the Air Asia ticket and Make my trip, on that day, confirmed through...
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M
mradul_tiwari15
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full refund not provided

Address:MakeMyTrip India Pvt. Ltd. 18th Floor - Tower A,B and 19th Floor-Tower A,B,C Building No. 5, DLF Cyber City, DLF Phase III Gurgaon - 122002 Haryana, India

I've booked train ticket via makemytrip india online platform with following details:

From: cnb kanpur central
To: pryj prayagraj jn.
Train no. & name: 12560 - shiv ganga exp
Date: 23 march 2020
Travel time: 01:05 am - 03:50 am
Booking id: nr[protected]

But due to janta curfew on that day, all trains were cancelled and so "full refund" should be returned to passengers as...
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