MakeMyTrip India Complaints & Reviews

Dear Sir,
I had booked my 6N/7D trip to Kerala via MMT. Booking ID NL[protected].
On Day 5 (07/04/2023), we were to stay at Super Deluxe Houseboat By EGH - Holidays Selections. The Houseboat was super poor quality. After complaint also, no alternate arrangements were done. I have the proof of complaint in soft form. These proofs are sent to MMT and many tickets logged but there is no resolution happening. All tickets are automatically closed in under 1-2 hours without any contact to customer. Hence i am forced to raise this complaint.

Booking id: NL[protected]
I had taken a package to Thailand. The flight got cancelled two times. This time I got an email that the flight can't be rescheduled. Also I am not able to reach customer care. Very pathetic service. My plan is on 12th may 2023. I am wasting my money, my time and plan with make my trip portal. Really need some resolution asap.

A flight ticket was booked for Sri Nagraj, GM of ITI Limited Palakkad from Thiruvananthapuram to Bangalore through MakeMyTrip (India) Private Limited through Google Pay from HDFC Bank Account. The Google pay receipt attached Rs 5582. Neither Ticket nor refund from MakeMyTrip not issued.

Please take up with MakeMyTrip (India) Private Limited for refunding the full amount of Rs 5582

Ramesanunny K M

On MMT, a round trip from Bangalore to Kolkata was booked. However, it was cancelled. The same booking was done again. On connecting with Airline, they refunded the full amount back to MMT due to booking the same flight within 1-2 hrs.
MMT only partially refunded the amount ₹ 9, 576. Multiple calls were made to customer care no. All of the calls ended with the assurance that the full amount will be refunded back to me in the next 72 hours. This went on for the next 3 weeks.
Now when we call customer care, they don't connect with the supervisor, they beat around the bush saying booking does not exist.

I have booked a tour package with Makemytrip. GoAir flights are cancelled till 12th and I have a package with flights included for 10th. Either issue a complete refund to my bank or arrange alternate flights as i don't have more funds left with me. booking ID NL[protected] It is urgent as the package is on 10th May that is next week. Needs to be resolved by tommorow. Phone no. [protected]

I have booked a tour package with Makemytrip. GoAir flights are cancelled till 12th and I have a package with flights included for 10th. Either issue a complete refund to my bank or arrange alternate flights as i don't have more funds left with me. booking ID NL[protected] It is urgent as the package is on 10th May that is next week. Needs to be resolved by tommorow.

We had made a booking with MMT for a trip to Srinagar with a package of 2.28lacs. booking id NL[protected]. We made a initial payment of 23000. 2 days back we got a call from MMT informing us that the airline in the package has cancelled our tickets due to internal issue. Now MMT is asking us to pay for new flights or take cancellation fee of 15000. Why should we be penalized for a fault of airline ??? If we have made a booking thru MMT then MMT needs to resolve our issue not punish us by asking us to pay more money than the package. I would suggest everyone to not book a package thru MMT as their policies are not transparent and not at all consumer friendly. Incase of any issue you will only lose your money MMT will not take any responsibility. Please think 100 times before booking a package with MMT. We had the most pathetic experience with MMT and we would recommend others to not use their services. Phone no [protected].

Hello Team,
This is regarding my recent bookings and worst experience with makemytrip for to and fro journey from Bangalore to Bali and return from Bali to Bangalore.

Onward journey from Bangalore to Bali - Booking id - NN22SD1EJ716N3BX4407, and
Return Journey from Bali to Bangalore Booking id - NN2FP81E0DL0F0XF5750

There is no direct flight to Bali from India, so we had to go through Malaysia or singapore.

2 PNR's were created for a single journey from makemytrip
Due to the creation of 2 PNR's we were asked for visa needs though we did not have any intention to stay in the stop over countries and had an immediate connecting flight.

The same issue was for the return flight aswell which incurred me a loss of around 1, 35, 000 Rs (one lakh thirty five thousand INR) just for the flights and then room booking also cancelled- along with the cancellation of my vacation which was dreamt by the family.

I learnt from a local transport agent that they take support of star alliance agencies to unify the PNR, makemytrip being such a global company, they donot seem to have any logic to unify the PNR which has caused a huge loss.

Please help in filing a case and help me with the refunds
I am struggling to get this complaint from makemytrip

My name - Prathiba
Email id - prathiba.[protected]@gmail.com

Make my trip has a misleading pop up which says customers can lock ticket prices for a certain amount in 'Advance' and then pay 'Remaining amount' later. This tricks customers into thinking they are paying a certain percentage of the ticket price in advance to lock the price and later they can pay the remaining price of the ticket. But actually MMT charges the full ticket price later. The lock price is an additional amount that users end up paying but they do not mention that in the pop up, instead they claim that users pay 'Remaining amount' later. This is tricking innocent customers.

Sir

This is to inform you that we are not provided accommodation in the the Hotel Fort View on 22/04/2023 against booking ID NH[protected] as the owner of the hotel Mr Talib Bhat(Ph :[protected]) is not aware of makemytrip booking. Further, the hotel comprises of dingy small rooms and rent is as low as Rs 1000 only. As I have paid Rs 4181 for accommodating 3 people, there is no such room in the hotel which can accomodate Three(3) people. I have submitted a complain and compensation request against request ID:[protected] on 22/04/23. Pl resolve this issue and refund the amount immediately

Request ID :[protected]
booking ID: NH[protected]

Deep Kamal Gohain
[protected]
[protected]

- I had booked on Makemytrip hotel with a last minute cancellation option on[protected]. As per the cancellation policy mentioned in the ticket there was no cancellation fee till 11:59:59 on[protected]. There was an option of cancelling the tickets also in the application. However, when I tried to cancel the booking at 11:45 there was no cancellation option in the app, which was present last night.

I then tried cancelling through the helpline wherein I was told that they are checking with the hotel. Several hours later I received a call from Mr. Ashutosh that the partner hotel has rejected the refund and therefore makemytrip will not be able to refund the amount.

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I booked MMT holidays package worth 2.75 lacs. While booking MMT employee told me that all the bookings (hotel etc) are refundable that's why prices were on the higher side. I could also see 1 rupee booking for the same hotels on MMT itself. They provided visa assistance (that was useless to be honest as their employee just copy pasted details from embassy website, and provided cover letter that had many grammatical errors), and my Visa got...

Booking ID: NN2WMPPV8ODTM973IF0167
Request ID :[protected]
Name: Vaibhav Gupta
Contact No. +[protected]
Customer Service Manager: SHNEHANGSHU MUKHERJEE
I have booked the return tickets for my parents from Ahmedabad to Melbourne where I paid INR 37, 388 for booking extra legroom seats. Singapore Airlines canceled the extra legroom seats for Singapore to Melbourne and Melbourne to Singapore legs of the journey without any intimation. Upon contacting Singapore Airlines they advised connecting with the MakeMyTrip directly as the booking was done through them which is my biggest mistake.
I have been reaching out to customer care 7-8 times in last 1 month and every time I was told the issue is escalated but nothing has been done till now. It's not the small amount for which Makemytrip is not owning the responsibility.

This is in regards with the my booking ID - NU[protected].

I booked the bus but it did not arrive at the pickup location even after 1 hour of scheduled pick up. I tried to contact the customer care of MMT but no reply from them.

I faced so much inconvenience as I was left hanging by the bus operator who was not picking up the phone at all.

Please resolve this issue and refund my amount as...

I booked a room today on 01/05/23 for my uncle and aunt and as soon as they reached the location, there was no such property. They contacted the hotel authority, they said that the hotel is 18 kms away from that location. What is the use of filters then? And also, the hotel authority aur MakeMyTrip as well, is not helping in getting by my refund.

Dear team
I have booked a ticket from MMT from DXB to Del 14 April and DEL to DXB on 6th May
I had to cancel the booking for 6th of may

I had contacted MMT team before taking my flight on 14th and i requested them to cancel the booking of 6th May,
I spoke to several representatives like gourav, abhishek, Rohit and priya
Everyone informed that you the cancellation of the booking will not be feasible as the booking is done through one PNR
They informed me to take the flight of 14th April and once the flight is completed put a cancellation request for your 6th May booking, there will be charges but you will get some refund. MMT CUSTOMER SERVICE REPRESENTATIVE TOLD ME THAT THERE WILL BE SOME REFUND

Now when I contacted them after 14th april they told me that there will be no refund!!!

I dont know what is wrong with this company, they are clearly cheating the people, i trusted the customer service representative and they just told me that there will be no refund!

I want my money back as soon as possible.

Appreciate your urgent support on above

Deepesh Bhatia

Property: MTDC karla, Lonavla
Date : 23rd April 2023
BOOKING ID: NH[protected]
I had booked a hotel on Make my trip on 23rd of April. I was at the property and the property site was down so they asked me to book online and show them the invoice to get a hotel room.
Since I was already at the property I didn’t choose for cancellation option.
I made it 100% sure that the date selected was correct : 23rd april to 24th April.
BUT after booking the date on the invoice showed as 25-26th april.

I immediately(within 2 min including the MMT IVR on their call) called MMT multiple times to report the issue and het this sorted (get the issue fixed and my date changed).
I called MMT around 8 times and they kept saying its not refundable and hotelier is not receiving the call.
I had to pay the hotieler again the same amount to get a stay at that moment.

MMT should have checked why and what went wrong with their app there could be 100 people facing the same issue and they will get away by saying” ITS NOT REFUNDABLE “ customer’s issues are not a matter of joke. MMT was never like that before… MMT DIDN’T TAKE RESPONSIBILITY OF THEIR MISTAKE and hence it costed me… I need the refund as i know 100% its not my mistake….

I would like to register a formal complaint against Makemytrip for not intimating me the change of timing for my flight IX-544 from DXB to Trivandrum from 7 AM to 8.45 Pm, April 29, 2023. I did not receive any intimation for the change of flight from Makemytrip and reached the airport for check in at 5 AM on the 23rd. I was told by Air India staff that the change of timing was intimated to all third parties on March 22, 2023. I have also registered my complaint with the staff in Dubai, who have added my complaint, and noted the time of my arrival on the booking reference sheet. Moreover, they issued me the document with the new PNR, which was different from the one that Makemytrip gave me. It was Makemytrip's responsibility to have informed this change to me as I have booked it via them.

Just to give some context, because of the lack of communication on the part of Makemytrip, I was able to complete online check-in for the same PNR on April 28th. I am attaching the screenshot below. The wait caused me immense inconvenience as I had a meeting that I was supposed to attend at 7.30 PM IST in Trivandrum on the 29th, and a later flight did not help me as I could not attend the meeting since I arrived only on April 30th by 2.25 AM. If I had arrived by 12.40 PM, I could have attended my meeting. Booking a ticket doesn't mean that the third party can put me in a different flight without intimating me as it is a clear violation of the rights that I have as a passenger.

I request that this be looked into so that this doesn't happen in the future, and I need to file a claim for the loss of time and money that was caused as a result of this.

I want to remove my review from the hotel LeClover reviews. I don't want it to be shared in the front page of my Google search index. Please remove my review to not share my personal details.

I want to register complaint against MakeMyTrip.

I haven't travelled on 15th April because the number which was provided by MakeMyTrip of driver, driver was not picking up the call and even I didn't received any Bus Number.

I confirmed this issue before pickup time that driver is not picking call and MakeMyTrip customer Subarna Sarkar representative acknowledged and also tried to call from her end as well till 05:30PM and driver didn't picked her call as well, finally customer care representative Subarna Sarkar called me and said at 05:20 PM that "take any alternative and you can leave as you already waited at boarding point from 04:10 PM to 05:40 more than hour" Than I took alternative and came back delhi.

And I informed same to Subarna Sarkar She said that "okay even she also escalated this issue and confirmed me with complaint I'd[protected] over emil and said you will get refund soon.

but now as per below email MakeMyTrip lying and bus operators also lying said that I travelled but I didn't even if they will check from there customer care representative Subarna Sarkar she will also confirm same but MakeMyTrip not doing proper investigation.