MakeMyTrip India Complaints & Reviews

- I had booked on Makemytrip hotel with a last minute cancellation option on[protected]. As per the cancellation policy mentioned in the ticket there was no cancellation fee till 11:59:59 on[protected]. There was an option of cancelling the tickets also in the application. However, when I tried to cancel the booking at 11:45 there was no cancellation option in the app, which was present last night.

I then tried cancelling through the helpline wherein I was told that they are checking with the hotel. Several hours later I received a call from Mr. Ashutosh that the partner hotel has rejected the refund and therefore makemytrip will not be able to refund the amount.

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I booked MMT holidays package worth 2.75 lacs. While booking MMT employee told me that all the bookings (hotel etc) are refundable that's why prices were on the higher side. I could also see 1 rupee booking for the same hotels on MMT itself. They provided visa assistance (that was useless to be honest as their employee just copy pasted details from embassy website, and provided cover letter that had many grammatical errors), and my Visa got...

Booking ID: NN2WMPPV8ODTM973IF0167
Request ID :[protected]
Name: Vaibhav Gupta
Contact No. +[protected]
Customer Service Manager: SHNEHANGSHU MUKHERJEE
I have booked the return tickets for my parents from Ahmedabad to Melbourne where I paid INR 37, 388 for booking extra legroom seats. Singapore Airlines canceled the extra legroom seats for Singapore to Melbourne and Melbourne to Singapore legs of the journey without any intimation. Upon contacting Singapore Airlines they advised connecting with the MakeMyTrip directly as the booking was done through them which is my biggest mistake.
I have been reaching out to customer care 7-8 times in last 1 month and every time I was told the issue is escalated but nothing has been done till now. It's not the small amount for which Makemytrip is not owning the responsibility.

This is in regards with the my booking ID - NU[protected].

I booked the bus but it did not arrive at the pickup location even after 1 hour of scheduled pick up. I tried to contact the customer care of MMT but no reply from them.

I faced so much inconvenience as I was left hanging by the bus operator who was not picking up the phone at all.

Please resolve this issue and refund my amount as...

I booked a room today on 01/05/23 for my uncle and aunt and as soon as they reached the location, there was no such property. They contacted the hotel authority, they said that the hotel is 18 kms away from that location. What is the use of filters then? And also, the hotel authority aur MakeMyTrip as well, is not helping in getting by my refund.

Dear team
I have booked a ticket from MMT from DXB to Del 14 April and DEL to DXB on 6th May
I had to cancel the booking for 6th of may

I had contacted MMT team before taking my flight on 14th and i requested them to cancel the booking of 6th May,
I spoke to several representatives like gourav, abhishek, Rohit and priya
Everyone informed that you the cancellation of the booking will not be feasible as the booking is done through one PNR
They informed me to take the flight of 14th April and once the flight is completed put a cancellation request for your 6th May booking, there will be charges but you will get some refund. MMT CUSTOMER SERVICE REPRESENTATIVE TOLD ME THAT THERE WILL BE SOME REFUND

Now when I contacted them after 14th april they told me that there will be no refund!!!

I dont know what is wrong with this company, they are clearly cheating the people, i trusted the customer service representative and they just told me that there will be no refund!

I want my money back as soon as possible.

Appreciate your urgent support on above

Deepesh Bhatia

Property: MTDC karla, Lonavla
Date : 23rd April 2023
BOOKING ID: NH[protected]
I had booked a hotel on Make my trip on 23rd of April. I was at the property and the property site was down so they asked me to book online and show them the invoice to get a hotel room.
Since I was already at the property I didn’t choose for cancellation option.
I made it 100% sure that the date selected was correct : 23rd april to 24th April.
BUT after booking the date on the invoice showed as 25-26th april.

I immediately(within 2 min including the MMT IVR on their call) called MMT multiple times to report the issue and het this sorted (get the issue fixed and my date changed).
I called MMT around 8 times and they kept saying its not refundable and hotelier is not receiving the call.
I had to pay the hotieler again the same amount to get a stay at that moment.

MMT should have checked why and what went wrong with their app there could be 100 people facing the same issue and they will get away by saying” ITS NOT REFUNDABLE “ customer’s issues are not a matter of joke. MMT was never like that before… MMT DIDN’T TAKE RESPONSIBILITY OF THEIR MISTAKE and hence it costed me… I need the refund as i know 100% its not my mistake….

I would like to register a formal complaint against Makemytrip for not intimating me the change of timing for my flight IX-544 from DXB to Trivandrum from 7 AM to 8.45 Pm, April 29, 2023. I did not receive any intimation for the change of flight from Makemytrip and reached the airport for check in at 5 AM on the 23rd. I was told by Air India staff that the change of timing was intimated to all third parties on March 22, 2023. I have also registered my complaint with the staff in Dubai, who have added my complaint, and noted the time of my arrival on the booking reference sheet. Moreover, they issued me the document with the new PNR, which was different from the one that Makemytrip gave me. It was Makemytrip's responsibility to have informed this change to me as I have booked it via them.

Just to give some context, because of the lack of communication on the part of Makemytrip, I was able to complete online check-in for the same PNR on April 28th. I am attaching the screenshot below. The wait caused me immense inconvenience as I had a meeting that I was supposed to attend at 7.30 PM IST in Trivandrum on the 29th, and a later flight did not help me as I could not attend the meeting since I arrived only on April 30th by 2.25 AM. If I had arrived by 12.40 PM, I could have attended my meeting. Booking a ticket doesn't mean that the third party can put me in a different flight without intimating me as it is a clear violation of the rights that I have as a passenger.

I request that this be looked into so that this doesn't happen in the future, and I need to file a claim for the loss of time and money that was caused as a result of this.

I want to remove my review from the hotel LeClover reviews. I don't want it to be shared in the front page of my Google search index. Please remove my review to not share my personal details.

I want to register complaint against MakeMyTrip.

I haven't travelled on 15th April because the number which was provided by MakeMyTrip of driver, driver was not picking up the call and even I didn't received any Bus Number.

I confirmed this issue before pickup time that driver is not picking call and MakeMyTrip customer Subarna Sarkar representative acknowledged and also tried to call from her end as well till 05:30PM and driver didn't picked her call as well, finally customer care representative Subarna Sarkar called me and said at 05:20 PM that "take any alternative and you can leave as you already waited at boarding point from 04:10 PM to 05:40 more than hour" Than I took alternative and came back delhi.

And I informed same to Subarna Sarkar She said that "okay even she also escalated this issue and confirmed me with complaint I'd[protected] over emil and said you will get refund soon.

but now as per below email MakeMyTrip lying and bus operators also lying said that I travelled but I didn't even if they will check from there customer care representative Subarna Sarkar she will also confirm same but MakeMyTrip not doing proper investigation.

TRIP ID - Kashmir + Ladakh Trip (ID NL[protected]
The trip was a total mess all thanks to make my trip on ground team, they could have averted the situation by taking pro active measures but looks like they never wanted to. What is the use of having such support system if they cannot take immediate action. I have detailed the problems faced which you can go through.

20 APRIL 2023
(PER PLAN ARRIVAL)
INCIDENT
The avalanche took place on 16 APRIL 2023 and the road is closed since then, if this is the case why did not Meher informed us about this when we met him on first day i.e. 20 APRIL 2023.

22 APRIL 2023
(PER PLAN - Stay at hotel “THE MONTREAL” and Sight – Seeing)
INCIDENT -
Spoke to Meher and asked him if anything can be altered. The basic idea was to salvage the trip. But the only response I received was he will arrange a call with CS Team. Since they are on ground team, I was expecting a better response from them rather than directing to CS Team.

23 APRIL 2023
(PER PLAN - Checkout from “THE MONTREAL” and by road to “HOTEL RANGYUL KARGIL”)
INCIDENT -
No alternative was provided neither any help from so called on ground team.
Received CS call and was advised to bear my own expenses.
No help on transportation as well. In fact the assigned Driver IMTIYAZ claimed that everything is OK and was eager to pick us, had we trusted him we would have been in total mess. My point is if Meher etc knows about the blockage who is issuing commands for pickup?
Reported this to Meher / Pratik but the call went as through its not at all their problem with a simple and patent reply that “we understand and will arrange a call with CS Team”
In short I was on my own and had to bear all expenses.

24 APRIL 2023
INCIDENT -
Had already lost hope of any help and booked flight ticket to Mumbai

I have initiated word with Gaurav from CS team about refunds, while this is also taking time. There were few updates given to me and I cannot digest simply because I am expected to bear the brunt of mistakes from MMT Team. From whatever I have been told so far.


HOTEL RANGYUL 1 NIGHT STAY – I am given to understand that only 50% will be refunded, why so? When things were known to Meher why did he not action and cancel plus made us aware. Why should I be bearing this loss?

HOTEL ROYAL HOLIDAY HOTEL 3 NIGHT STAY – I am given to understand that only 2 nights will be refunded. Again when we cannot reach Ladakh why was this not actioned?

I am yet to hear about 3rd hotel and transportation refund which will be a bigger chunk. Is there a way you could expedite the matter?

REGARDS,
SANJU THAKUR.

I have recently booked a train ticket from Gudivaada junction to Anantapur Railway station on 24th April, 2023. The booking was unsuccesful but I did not get my refund back even though the expected time limit is completed. When I visited the customer support portal, it is showing that the amount was credited. Then I opted for create ticket option to get the status, it is also not working showing that something is wrong.

Hi my name is Sumit Goel
(PNR: RG7QKA): Due to schedule change, my SpiceJet flight SG 3701 from Delhi-Rajkot dated April 28, 2023 has been cancelled. but no refund and information recieved from Make my trip india office about cancellation & refund . I went to airport on 28th April then only came to know about the flight cancellation. I wasted my time to wake up early in the morning by booking to & fro transport fright. & booking of hotels

Please suggest way forward to get cancellation refund..

I am not able to delete my MakeMyTrip account. There is no such option given. Customer care numbers are useless and auto response. There is no person who can help you on phone. This company is simply useless. I booked hotel and by mistake the booking is deleted. I wanted to re-do the same booking But there is no option. No live chat option to help customers. Email ids are [protected]@...

How to reach them for any queries ? I would prefer not to continue with such irresponsible enterprise. so I want to delete my account.

Guide me how to do it ? Thank you

I have booked a hotel online and hotel pictures was different and when I visited the hotel was different.
I called customer care support they said you can book another hotel and we will provide you resolution within 72hour.
But end of the day I received a call that they won’t refund, it’s my fault that I left the hotel even it was a completely different building and very scary and dirty room.
MakeMyTrip team is very insensitive towards their customer.
It was a horrible experience, I won’t recommend anyone to book hotel from makemytrip.
My booking id: NH[protected]
Hotel name: Sorrento Homes, apparent and homes.

I booked a Hotel The Bell Tower Daman for 23rd and 24th Of April the Amount paid was 5800 as I reached the Hotel at 2 AM the hotel did not have staff to process the check in we were denied Check in by the Security Guard I was stranded on the street the Make My Trip executives are not resolving any Issues the Booking ID is NH[protected]

I mistakenly gave a bad review on a hotel after staying, I would like to delete that review from make my trip

Booking id : NN[protected]
I have been trying to get refund of the cancelled air india flight from MMT since last 2 years, the airline has already refunded the amount to MMT wallet but it has not been credited to my bank account.
I have tried to talk to to them many times but did not get any updates on the process.
I submitted my bank details for the transfer 4 months back, but still I have not received the amount yet.

I booked (2 passengers Seat No L2, L3) bus ticket in Apple Travel through Make my trip from Chennai to Coimbatore on 20th @ 11 pm. It was a AC sleeper, bus got repaired in Chengalpattu around 1am and we got other alternative bus non ac non sleeper @5.30 am. Such a worst trip . We were struggling with our one and half years old baby. I could not initiate refund. Make my trip should refund the excess amount collected from the passengers.

Kindly do the needful

Dear sir/mam
I booked a hotel in ladakh for 1 night 18 to 19th April at rigjung guest house, I puted my review by mistake, now I want edit my review but I can't find any option to edit my previous review and I was trying to contact your team but i am not connecting with your team. So please help me to edit my review .
Booking maid by [protected] name maheshwar
I'm waiting for your response. Please make it fast. Thak you.