MakeMyTrip India Complaints & Reviews

I had booked a hotel through mmt. Booking id:nh[protected], pnr:[protected]
I had booked the hotel on 28th feb, 2020 for 2 nights (Check in: 23-may-2020, check out: 25-may-2020). I cancelled the booking on 23-apr-2020, much in advance to date of travel due to current covid-19 situation and risk associated with travel. As per the cancellation policy stated in the booking details, it states cancellation charges will apply if cancelled before 23-may-2020.in case of no show only, there shall be no refund.
However, now though cancelled much before it states no refund applicable as the booking was done at high discounted price.

Does this reason really justify for no refund when i am not even availing the services now? I have paid a hefty amount of 15760 rupees excluding the discount price of just 3210 offered by mmt for the booking. It's the hard earned money and mmt just can't do this to our money.

I would request mmt to refund the money as applicable.

This is regarding my itenary number# nh[protected] for hotel booking on makemytrip.

I had to cancel the hotel booking due to ongoing covid19 pandemic and contacted makemytrip customer support on myra chat (Mmt chat helpdesk) and got connected to an agent called yash on 19th april 2020. I told him that i wanted to cancel the booking however the mmt app was giving the only option to accept the refund amount in mmt my wallet, instead of refunding in the original mode of payment i. E. My hdfc credit card account. The associate informed me that it is temporary due to a technical glitch and i shall go ahead to cancell the booking and accept the refund in my wallet. After 48 hours, i would get n option for reversal of the credit from my wallet to my original mode of payment.

48 hours later, i contacted mmt again and they gave me all kind of excuses and later denied that my refund would not be procesaed back on my credit card and the amount would remain blockednin mmt wallet for future use.

I was given wrong information by an associate representing makemytrip and thus have fraudulently held my money in thier wallet without my intended consent and have refused to return back ever since in my follow ups with thier team during the ingoing pandemic covid19 crisis. Due to this, the billed amount of inr 37288/- is blocked on my credit card and i would be unable to pay the same to the bank which would cause me financial damages in the form of late fee and finance charges for being unable to pay the due bill just because that amount is blocked by makemytrip against my consent for a service not utilised.

I need assistance to sort this out immediately.

Please assist.

My Cash Wallet was 15000 which was valid till 14April On 6th April i had redeemed Rs 3000 against few vouchers Then again i tried on 10th April to redeem balance against few more vouchers. I was surprised to see that MMT had stop accepting voucher redemption request. Since then i an trying to get in touch with MMT to clarify about extension of My Cash balance Expiry date but no one from MMT was able to attend my query (I understand due to ongoing pandemic) . I expect that MMT extends validity of My Cash balance by number of days country will be under lockdown.

I booked my flight from bangalore to toronto via london (Round trip) from makemytrip for march 18th-19th, 2020 for inr 85, 277

However, my flight from bangalore to london on march 18th, 2020 was cancelled by airlines british airways and rescheduled to march 19th, 2020 due to which i wouldn't have been able to catch the connecting flight from london to toronto on march 18th, 2020.

Also i wouldn't have been able to catch the return flight form toronto to bangalore via london scheduled on march 19th, 2020

Consequently i had to cancel the entire trip.

I therefore placed a cancellation request with makemytrip, clearly explaining my situation because of the flight cancelled by the airline.

Despite my request to cancel with full refund they deducted rs 17, 993 as cancellation charges against the airline policy of full refund in case of flight cancelled by airlines themselves.

I request you to help me get rs 17, 993 wrongly deducted as cancellation charges.

Thanks

I had paid 13835/- for bus tickets booking but as per the govt. Advisory on coronavirus (Covid-19) to suspend interstate buses till 3rd may, for all bus operator cancellations, 100% refund will be automatically processed, but got only 11029/- remaining amount 2805/- not refunded. I'm humbly requesting to you, please take legal action for this concern.

I had booked tickets to tokyo for 17 and 25 april with pnr/131-[protected] and 131-[protected]. The flight was cancelled by the airline and according to them i was eligible for full refund but on contacting mmt they were clueless and said they had no updated from the airline and airline said mmt has not contacted them.i am not able to reach mmt now and am struch in between. Even in their app there is no updated policy of japan airline and no option for refund available.kindly help

Hotel is allowing to cancel the booking and giving refund but mmt wants to keep that amount in their wallet and forcing me to use their services again.
If hotel is paying them back, why are they keeping my money in their wallet and not giving refund to my account?

What if i don't have any plans to use mmt services again ever in future?

How can they hold my money which is more than 10, 000?

I have booked hotel at karbi with mmt with toffee insurance in which it was clearly mentioned that we will get refund on hotel cancellation if we provide canceled air tickets, i have provided all document of insurance and canceled air tickets but mmt is refusing to give refund. They were ensuring till last moment that they are working and will get refund after the booking date will pass but now after 15 day they are refusing to give refund

Booked a tour to paris[booking id - in1b[protected]] (4 nights and 5 days) scheduled from 12th to 16th april through make my trip on feb 17 and paid an advance of 1, 15, 000 inr. Kuwait aiways was booked for delhi-paris-delhi. Hotel pavillon opera lafayette in paris was booked for accommodation. Visa appointment was scheduled on march 4th and by 9th of march our visa was rejected. We've immediately contacted our mmt agent and informed the same and requested the initiation of refund. There was no positive response from them till the very end of march. Then we were provided with an option of refund of only 19, 950 via gift voucher which we refused. As of april 16 we were provided with 2 options -
1. Refund of 19, 950 in the mode of payment
2. Refund of 59, 950 as gift card
According to the cancellation due to visa rejection policies of make my trip, we've immediately intimated them with same and now we are being charged with such unfair cancellation amount.
If there was no guarantee of visa approval then how can they book all the airline tickets and hotel reservation?
Such actions only lead to breach of trust towards the company.

Dear sir,
I booked a ticket from makemytrip with above id and my indigo pnr number is nht5tp for 13th of april 2020.
The flight was rescheduled by the airlines and with the available options i cancelled the ticket directly with the airlines claiming a refund. I intimated the same to makemytrip.
The airlines cancelled my ticket and issued a refund of rs 13218/- without any cancellation charge. Credit note was issued for refund to makemytrip.
Makemytrip made a refund of rupees 3624/- only to my bank a/c after deducting their convenience fee and insurance claiming that the airlines have charged a cancellation fee of rs 9000/-.
As such i want a full refund of 13218/- as issued by the airlines.
Kindly look into this matter and resolve as quickly as possible
Thanks and regards.
Rajiv mehrotra
[protected]@gmail.com
[protected]

I have booked a tour package from make my trip bodakdev ahmedabad. My booking id is nl[protected]. I have already paid 237000 rs. Till today for my package. My travel date is 30th april. Now bodakdev branch officials dont receive my phone calls. Now in this situation of covid 19 i want my money back because in this situation i cant travel. But they are forcing me for take future travel vouchers which is not possible for me. I just want my money back.

We have booked flights as follows:
Makemytrip eticket no nn[protected]
From to departure date pnr
Flight no ek 567 bangalore to dxb 23.4.2020 lsfndw
Flight no ek 145 dxb to amsterdam 24.4.2020 lsfndw

Flight no lh2227 paris to munich 3.5.2020 mjfetx
Flight no lh-764 munich to bangalore 3.5.2020 mjfetx
There is no option of cancel the ticket on the site.
All the flights are cancelled due to covid19. Now, if we search online, 3 rd leg - i. E. Paris to munich is not visible.
Booking is done by harshada thakur (Ph no[protected], through email - [protected]@gmail.com.

Makemytrip is on autovoice call (Pn no - [protected]). Noone is attending call as how to get refund / credit vouchers!
Pls do the needful!

I had booked flight tickets for 1st may 2020 through make my trip in the month of march, 2020 vide indigo pnr no yqbf9e. But due to covid 19 indigo had cancelled all bookings and provided credit shell against that cancellation and without refunding the cash the airlines are telling that they shall provide credit shell even the amount which had been previously paid to make my trip as agent charge or commisssion, that shall not be credited in the credit shell. After that i tried to rebook the flight for 6th june, 2020 for 5 passengers. But, here also passengers cannot directly book the tickets through indigo website, passengers will have to book from the same agent by which the cancelled ticket was booked earlier. Then also i tried to rebook the flight from make my trip website. But failed to book the same as in the flight summary page everything goes blank. I am really very surprised even nobody is there to pick the call to help me. I tried several times through mobile to call them, but auto answering machine is telling that due to covid 19, no representative is there to help me. They also told to raise complaint in chat with myra. No person is there to resolve my problem. I am attaching two images. Kindly help me. I have a question, if the rates goes higher, then who shall be liable for that.

Hi

I am unable to change date for my trip on 20th April impacted due to Covid-19. I have already lodged a request but no response from your end.

Could you please help me wit that asap?

I have attached screenshot of ticket details.

I need to change date of travel to 28th September, 2020.

With reference to booking ID NN[protected], I am yet to receive refund of Rs. 66717 which was processed by makemytrip as per the information received byvme in 14 March 2020. Sofar the refund not reived even after one month. Plesse do the needful. Thanks Venkata Indrasena Pendiala
[protected], [protected]

This is regarding our round trip flight tickets bangalore-colombo - bangalore by makemytrip india.
Details as below:
Booking id:nn[protected]
Airline : sri lankan airlines
Departure: 24th march 2020
Return: 30th march 2020
Members :6
Since our trip was in the lockdown period our tickets got cancelled. Inspite of sri lankan airlines informing us that our refund has been made to makemytrip. The site has still not provided our refund. Kindly help us.

This is regarding our round trip flight tickets colombo-bangalore-colombo by makemytrip india.
Details as below:
Booking id:nn[protected]
Airline : sri lankan airlines
Departure: 24th march 2020
Return: 30th march 2020
Members :6
Since our trip was in the lockdown period our tickets got cancelled. Inspite of sri lankan airlines informing us that our refund has been made to makemytrip. The site has still not provided our refund. Kindly help us.

We had booked a flight ticket from bangalore to kathmandu for 23rd april 2020 and return from kathmandu to bangalore for 2nd may 2020. (Booking id nn[protected] and nn[protected]. Both the flights have been cancelled by airline due to lockdown for covid-19 and we have written confirmation from airline regarding eligibility for full refund on cancellation of flight ticket. However, the cancellation option is not enabled on makemytrip website / mobile app. We have been trying since 10th april, 2020 to contact makemytrip, however, the phone support has been suspended, and chat support as well as email reply for raising query on their web form is a standard covid-19 message. So far there is no concrete response from makemytrip, even though we have a clear communication from airline. There is also a circular from dgca, which says passengers are eligible for full refund for cancellation of flight tickets during lockdown period. Hoping for a resolution.

Hi team,
I had booked international flight tickets with makemytrip for my europe trip starting on april 23rd. Details are as below.
Pnr no : js7pqf.
E ticket number 1 : 080-[protected]
E ticket number 2 : 080-[protected].

Now due to coronavirus pandemic there is nationwide lockdown in india and as well the polish airlines has cancelled the flights as the air traffic is stopped there. We are eligible for full refund as per both the airlines and makemytrip website. As we had booked tickets from makemytrip, its their responsibility to provide full refund.

Now makemytrip has even stopped cancelling the ticket from the portal. I am attaching both the screenshot of mmt and airlines where they have mentioned that we should be given full refund but still we are not getting the same. Makemytrip is not giving proper response on twitter too. And not available on call too. Please help us resolve this matter as the amount is very big (62, 000). Quick response will be highly appreciated. Thanks, vinish.

Hello,

This is regarding refund for the return flight tickets cancelled due to flight cancellation by vistara. I have booked 5 flights tickets from delhi to dibrugarh for my mother in law, her husband. Sister in law, brother and nephew

All of them traveled from delhi to dibrugarh on 16 april-2020 without any problem.

We got intimations from vistara that both return flights are cancelled, and we'll be eligible for full refund because flight was cancelled by airlines itself. And, we were asked to be in touch with makemytrip for the refund but i had tried to call to your customer care but no one pick up my call also i have tired to chat with them but no one give the proper information.

Booking details are given bellow -

Eticket - nf[protected]

Passenger name - pnr e ticket seat
5. Eleana buragohain, child tihe7l 228-[protected] 25f
4. Moni buragohain, adult tihe7l 228-[protected] 25e
3. Pallabi gayan buragohain, adult tihe7l 228-[protected] 24f
2. Imonkaylan buragohain, adult tihe7l 228-[protected] 24e
1. Probin buragohain, adult tihe7l 228-[protected] 24d