MakeMyTrip India Complaints & Reviews

My UPI transaction was successful on 10th Apr 2023 but there was no booking on makemytrip. The money is still not refunded after 11 days.
Could you please help me get the money refunded?

I recently booked a bus ticket from Udaipur to Barnagar (Jain Travels) for 18th April. I made the payment online, after which the booking was confirmed, and I received all the details of the booking.
Booking ID = NU[protected]
Date = 18th April
Bus No. = AR-06-C-0999 (Jodhpur to Indore, boarding at Udaipur and destination is Badnagar)
Seats = 5, 6
Driver Contact number = [protected]
But at the appointed time (10:30), when I called the bus driver to ask for the location, he told me that the bus is not operating due to some issue. I had made bookings for my elderly relatives (two mausi ji, 60+ age) and it was a late-night journey. It was a very important journey, my mausi ji had to reach to meet her old mother (80+ years). Due to the cancellation, there was a huge disturbance, and we had to rush on the roads to arrange for alternate bookings so late at night. I wish to strictly condemn such unprofessional behavior, causing trouble and traumas for the entire family.

Hi, i did raise a complain regarding deleting my account earlier and your team reverted back me that u have wallet money in ur account. Please clear it and confirm about deleting account by replying to the same mail. I replied thrice and still got no response. I already said i don't want to delete account associated with my email id. I want to delete account with my mobile number. Can you guys please do this asap. Let me know where i can actually reply to customer service with my registered mobile number.

Sir I completed holiday my trip delhi to portblair frpm 8 april to 13 april. I want air ticket price for LTC purpose so contected may time to representative of mmt on mob. N also email on [protected]@makemytrip.com. Inform me that contact to gofirstairways on my request for above purpose gofirst airways send e-ticket to mmt because they denied to provid ticket directly. So request u to provide e-ticket of rajesh kumar vohra n sunita vohra of pnr P6TSRS N pnr GEGQFH IT, S VERY urgent.

I am following up on my complaint[protected] from MMT since last 2 months and they didn’t replied at all. They didn’t even reply on my emails and when I called them they simply say we are waiting to get the refund from airline and will give you callback but no call received til now. It’s been 2 months now and no update received from MMT. Also they closed all my complaint without giving the resolution. My total ticket price is 48499 rs.

MakeMyTrip has the worst customer service and support, i had the issue on 13 april on my cab booking, my driver didn't come on time and after waiting for 30 minutes i called the mmt agent he was also not able to resolve the query the driver was rude and came to the wrong parking place and then asked me to pay 700 fine charges the MMT agent was with me on the call the entire time when the driver asked to either pay for 700 fine or get off the cab the mmt agent assured me that he will resolve the issue and i can take an alternate mode of transportation but it has been almost a week that i have not heard anything on my issue.
such a pathetic service.

Hi, why the hell there is no way to reach to customer support. I cannot find deactivated my mmt account anywhere in website or the application. I am not even able to reach customer support for such queries. Even no one replies to the mails. My phone number is somehow registered with MMT. I want to deregister it because i already have mmt account associated with my main email id. I am not able to attach mobile number over there as it says there is another account with same number.

I had booked Varna Residency hotel at coimbatore dated 17th feb 2023 to 19th feb 2023. My booking id from MMT is NH[protected] of amount 2037 Inr. A special message Do not call MMT for confirming your booking it is confirmed flashing in my MMT account .
When I reached there at hotel in night around 10 pm, varna residency staff didn't accept our booking. They had told us that they are not accepting booking from MMT and due to this we have to suffer a lot, as this place is very to new to us and we are with family in which ladies are there, although hotel is also in outer from city . We somehow manage to book new hotel, for this we have to pay extra and double fare to our cab driver. This is totally exhausted situation, we started our travelling from Delhi to Coimbatore.

After raising this concern at the same time to MMT on 17th feb 2023, the executive named Aadil told me that he will confirm from hotel after that refund will be initiated. since that day till today almost 45 days had been passed, No refund is credited in my bank account. In this interval I had contacted MMT multiple times over call, over emails, over escalated option in MMT account.

Last call I had done on 5th April 2023 to Sarvesh executive (TusharJoshi supervisor). He promised for resolution in 2-3 days . I have done regularly followup till 18th april by putting reminder emails daily. but no response for refund credit.

Every time they promised me amount will be credited, it is under processing from account team.

This is totally harassment of my time, value, emotions. I had gone through headache due to this stress.

Please raise my voice and help me in getting true compensation for this harassment.

Regards
Gaurav

I had booked varna residency hotel at coimbatore dated 17th feb 2023 to 19th feb 2023. My booking id from mmt is nh[protected] of amount 2037 inr. A special message do not call mmt for confirming your booking it is confirmed flashing in my mmt account.
When i reached there at hotel in night around 10 pm, varna residency staff didn't accept our booking. They had told us that they are not accepting booking from mmt and due to this we have to suffer a lot, as this place is very to new to us and we are with family in which ladies are there, although hotel is also in outer from city. We somehow manage to book new hotel, for this we have to pay extra and double fare to our cab driver. This is totally exhausted situation, we started our travelling from delhi to coimbatore.

After raising this concern at the same time to mmt on 17th feb 2023, the executive named aadil told me that he will confirm from hotel after that refund will be initiated. Since that day till today almost 45 days had been passed, no refund is credited in my bank account.in this interval i had contacted mmt multiple times over call, over emails, over escalated option in mmt account.

Last call i had done on 5th april 2023 to sarvesh executive (Tusharjoshi supervisor). He promised for resolution in 2-3 days. I have done follow regularly on email by putting them reminders till 18th april 2023. But still situation is same. No refund is initiated.

Every time they promised me amount will be credited, it is under processing from account team.

This is totally harassment of my time, value, emotions. I had gone through headache due to this stress.

Please raise my voice and help me in getting true compensation for this harassment.

Regards
Gaurav
[protected]

I have received an refund of flight cancellation in my zest money trip money account but can’t access it when I tried contacting make my trip they don’t have valid answers on this issue

I have booked a flight and cancelled the same on 16.12.2022 . For one side travel I got refund in my bank account and for other side i got credit note of Rs 9000/- .But during booking i am not able to use that. I had contacted your Bhubaneswar Branch but they ddnot help me.
original invoice number: KL1222312AQ02107
PNR:OU526X
NUMBER: KL2222302AC29666...

I had booked a Hotel in Ooty by making full advanced payment from 7th to 10th April 2023. We have the confirmed booking reciept. On reaching there at around 6:50 PM, the hotel told us that they did not have a tie up with MMT. We called MMT and after waiting in cold outside MMT confirmed that the hotel is right and they can’t do anything but offer me a refund. We had travelled all the way from Bangalore we had no option to go back as the bandipur forest gates are closed at night. We asked them to provide alternate option and they just said they are sorry all the hotels in ooty are booked . Because of their carelessness or intentional fraud we had no where to stay in the middle of the night in cold weather. On insisting further they gave us an alternate hotel and confirmed the booking. On reaching this property we came across another surprise where they told no rooms are available and again I had to call MMT, we requested again to make arrangement only for one night and then refund rest of the amount, but they couldnt help . The new hotel team made us wait and ask us to adjust, where they took us to a place in remote location made us wait again for the key till 10 pm and to our surprise again the place was already book by 6 people and they wanted us to adjust with them. After paying the full amount in adavance, we had to go through so much of struggle and stress . There was no room, it was a fraud. We waited till 11:30 PM, called MMT but they didnt do anything other than telling us they will call back and manage for that night. Thank god we survived that night only because we had a car, otherwise anything could have happened to us. They offered us refund but its been more than a week, no call back and no refund. I feel its a crime, not only they took our money but left us to suffer with no regret of their own incompetency to fullfill the basic customer need on which the company is set up . They ruined our vacation, the time and money we spent to plan and travel, the long weekend we get after working daily and the first long weekend after my wedding. They have to refund all of my money and compensate the horrific experience me and my husband had to go through on the night of 7th April 2023. I have lost all my trust in MMT, they had a chance to regsin their faith by cslling us back but they dont care to do that as well… Hope this forum can help me get some justice!

Hello Sir / Mam,

I, Satish Ramdas Sable had did flight booking on 26 Mar, 2023 from make my trip. The flight is from Lucknow to Pune with Vistara airline on dated 01 Apr, 2023. I had booked tickets from MakeMyTrip for two travelers my self and my Dad. Total cost of booking is 12604 Rs while paying amount had applied two gift card of 10000 Rs and for pending 2604 Rs had selected credit card option. For paying pending 2604 Rs had filled the my credit card details and process the payment however instead of 2604 Rs they had debited 12604 Rs from my credit card. So with this flight booking which had total cost 12604 Rs MakeMyTrip took 22604 Rs from me.

When I notice this Fraud extra 10000 Rs debited from my credit card, I called MakeMyTrip customer care and requested for refund of 10000 Rs to my credit card during this first called I got confirmation that amount will get refund in 3 to 4 working days and the document like bank statement booking details all provided to executive. However had not received any refund or any update from MakeMyTrip. Its been two week pass but as of now I did not received any refund and during this timeframe I called multiple time to MakeMyTrip customer care but every time new executive/floor supervisor pick the call and said old refund request rejected due to there technical/account team issue. During this process had called multiple time and got four refund tickets.

I had did this travelled for surgery of my self during this difficult time I got mentally torture from MakeMyTrip refund process. I look forward to resolve this issue and get my refund ASAP.

Details:
Name: Satish Ramdas Sable
Mobile Number: [protected]
Booking date: 26th Mar'23
Booking done from: MakeMyTrip website
Booking Id: NF2JEXG4P27ZRB6W4362

Thanks & Regards,
Satish R Sable.

I made a booking for Collection O Hotel Vijay Park Near Chennai International Airport By oyo with the Booking ID - NH[protected], when I reached the hotel the property denied checkin mentioning that they have already ended the contract with OYO and no longer they are entertaining any booking of them.
I connected with the oyo support desk and they acknowledged the issue and initiated the refund and asked me to connect with MMT for the refund.

I raised the same complaint with the Account Manager of MMT dated 29th March and the email was acknowledged by him mentioning that the issue is being looked on and he will get it resolved, on dated 14th April I received a reply from the team that I need to connect with the support desk of MMT.
on 14th April, when I connected with the Support desk they informed me that since its more than 7 days so they can initiate the refund.

I have the full email thread with the Sales Manager, and also got confirmation from the Oyo over call that the refund is initiated.

Travel date Dubai to India - 2nd Jan
Booking ID AN7TDARSUE0RY1DO4218
Incident - Explained below
Desirable resolution - Refund of full ticket as despite of following up for 4 months to get refund of Neelam Rani ticket, MMT is negotiating to pay only 50% of 1 ticket. They should feel the heat of the pathetic treatment they do with customers
Its not matter of money but principals

Summarizing full incident below:

1. I have booked a return flight ticket from Dubai to Delhi for my 4 family members - Mother, Wife, 2 daughters
2. The return journey was on 2nd Jan at 16:30. Due to some urgency my mother's plan got changed and we requested the travel date change on 8th Jan
3. I raised a request to date change on 30th Dec noon with the expectation that date change should be done within a few hours
4. Totally opposite to my expectations, i got in touch with an executive Bhawna Upadhyay who told me that my case is raised to some concerned department and will get resolved on priority basis
5. Post that i have called more than 15 times, you can check the call records as these were recorded for future reference.
6. Every time I was given surety that Bhawna Upadhyay is following up with the concerned department and waiting for their action.
7. Most frustrating part was that till 3 pm on 1st Jan she was unable to give response and when we connected at 3 pm she realised that concerned department sent a mail to her at 12 AM on 1st which she missed as system was not refreshed
8. More irritating part was that there was a query from the so called concerned department, which she replied at 3 PM (i.e. just 1.5 hours left before a huge penalty of less than 24 hours).
9. Despite that the date didn't change
10. I got a call from another executive, Amit Singh, that there is a technical problem at MMT and you guys can't change the date so I have to go to Airport to check with Air India. He even gave me comfort that MMT will mail me that due to technical problems MMT can't change date
11. For Obvious reasons, no mail was sent by Amit Singh which I kept waiting for before approaching Airport
12. I went to Dubai airport and got the reply that they can't help as its agent booking ticket
13. Finally we had no option but to do web checkin which somehow was not allowing for 3 passengers and it was already 24 hours left
14. This is the worst part of the whole incident where I got mail from Amit Singh who just confirmed to me an hour back that there is a technical problem at MMT and you can't change the date. Amit Singh mentioned that MMT can't change the date as its already web check in
15. Seriously...i mean seriously these guys take your customers that much granted and assumed we are real fools to follow up and expecting such a nasty reply at the end

Now I am expecting the following from MMT end:
1. Refund for ticket of all passengers with the chase for 4 months with most frustrating response despite of more than 15 calls from Dubai
2. Want to understand the so-called concerned department who kept holding my case for more than 2 days
3. How train are your executives in resolving complaints when despite regular follow ups Bhawna Upadhyay missed the mail and stopped taking my calls at the end. On the other hand, Amit Singh didn't mail me that there is a technical issue at MMT end. Over and above he sent me a mail that its my fault that MMT can't change the date
4. Should i assume now that no one in my whole circle should use MMT with such a frustrating services

Fresh ticket i purchased form Air India site shared with MMT

I have done a hotel booking from MMT for 7th April 2023 and I have two rooms booked for 4 adults and 3 kids. But hotel owner denied my check in before I reached to hotel. I had followed up multiple times from morning evening that day with MMT customer care but they said that your booking is confirmed don't worry. And around at 8 PM i got a call from MMT team saying sorry we can't book hotel for you we are refunding your money and it was a horrific experience for me there was no internet and no hotel was taking bookings.
Now MMT customer representative Saikat said me to book qnd additional 10000 rs they will reimburse apart from booking
Now I have shared bills of 13000 and they reimburse half of it 6700 which is unfair to me please look into it and help.

There is no access to delete my account, which I want to do

Hi team

Since morning I was trying to connect with Makemytrip support team

There is no option in helpline number to connect with support team

And there is no mail IDs are existing has mentioned in website and T&C sheet

No response I received from Makemytrip

I have the all the details in mails
Reference No.[protected]
Booking ID NN7PVA089AL2X2F22064

Regards
Rakesh N
Mobile No +91 [protected]

I cancelled one hotel booking. I chose to have refund processed into makemytrip wallet. And it say the refund has been processed into my wallet.

But my wallet shows 0 balance.

Booking Id: NH[protected]

Sir,
I am Jees Paul P from kerala, I have booked hotel room in Golden Fern by Platina - Marayur -Munnar-kearla through make my trip app on[protected] the amount 2307 rupees . But my wife and child are hospitilised[protected] due to high fever and cold.I waited until today thinking that their illness would subside and I could continue the journey but they cannot relieve from illness.My child has 1.5 years old only. The fever become still high . I also canceled the room 35 hours ago. I waited so long in the hope of being able to travel. Kindly please refund my amount that will be very help full me to in the hospital charges. I attached doctors prescription and bill copy with this mail. I called the hotel directly and said that if it is a direct booking, they will pay the full amount after realizing the situation . I have come to know that since it was through to the mytrip app, the booking company itself has to make the refund. I have booked the room through yours app because of your trust, so I hope that you will understand the situation and take a good decision.
Booking ID – NH[protected]