MakeMyTrip India Complaints & Reviews

I had booked a bus from vijayapura to banglore on 15th january, dating 16th... Since i will not be able to make that journey i tried to reschedule on the app, which was not possible and was asked to call the operator, who in turn did not allow it stating that it was the make my trip personal or the app which should provide the option and not the bus operator... Since i had to book a ticket on another date i did book a ticket for 18th january......

I have got the link in e mail and whatsapp for the location of the ozhar airport. That link shows the name of the airport as ozhar airport but the link shows the direction of gandhinagar airport which is a military airport. We were on time but due to wrong address link, we reached the correct aiport late by 20 minutes, missed our flight. I had to stay in nashik in hotel, paid for flight for new booking worth rs. 23000/- and reached one day late and missed my meeting that affected my career as well.

This is the second complaint, previously i lodged a complaint and no calls from makemytrip has been done, i'm extremely disappointed with makemytrip because i had booked for bhurj khalifa activity on december 12 th for which the voucher was not sent to me and i couldn't contact the local agent,
I made several international calls to make my trip and they resent the voucher after the time got over. We were not able to use the vouchers and after making so many calls and complaints make my trip is not ready to refund the money for the same. Booking i'd - 0180 - activity bhurj khalifa

I booked an lufthansa international flight ticket through makemytrip from delhi to berlin on 22nd december 2019, but was unable to travel because my schengen visa application was rejected by the germany embassy. When i contacted makemytrip and sent them the visa refusal letter days before of my travel date, they state that the refusal copy is not stamped by the german embassy therefore will be unable to process the refund as lufthansa is...

Dear concerned,
Kindly note i have booked a ticket for 5 persons on the 31st of december 2019 vide pnr/booking ref.: cg6cgp.
And have cancelled the same immediately with two hours. I am supposed to get return of my total money within 7 days from the date of transaction as per indigo. They also confirmed money has been transferred to your account as you was the booking agent.
Kindly assist in refunding the same in my account and confirm the same once done.
My mobile number : [protected]/ [protected]
Apurba mukherjee

On 31st of dec we booked a resort through mmt and when we went for check in they denied saying they don’t have any update from mmt. And when I called them like 10 times they have told many many things . First they send a alternate hotel and then they say they cannot book the same and finally I was ok with some other hotel and then the person send me the hotel booking in which we were denied for the first time . And later I was told by staff Deepu that the refund will be initiated in 2 days and I booked some other hotel of my own . Half of our time wasted .. our newyear our money everything wasted and now they are not ready for the refund as well .. now adays the only thing I do is calling them from morning to night . Please help me

Hi,

Booked a round trip flight ticket from chennai to ahmedabad. Applied coupon for 1500 cash back, but after booking it is showing 1 rs coupon applied which i haven't applied. It seems to be kind of tricking people by attracting and cheating at last. I have attached screen shot of coupon applied as well. Please take a look at it and initiate cash back.

I had a problem with the surname of two passengers i booked the ticket of traveling alongside me on 30th of december 2019 from delhi to kolkata on flight sg-372. I called them they said in a recorded call that they will speak to spice jet and call me back (Incident took place in 23rd of december, 2019). As assured earlier they called me back and mailed me to send the correct id proofs to spicejet and they will reply back with the updated tickets.
I was assured the same. Then 2 days passed on the 25th i received a mail from spicejet that they don't have a policy to change names so they can't do as i was promised by makemytrip, so i called back at makemytrip and they said they will look into it. Then again after 2 days they called and asked me to book new tickets with correct names, and i will get the refund of the original booking price along with the fare difference. Just they needed a verification that would take just 2 to 6 hours. It was on 27th of december, 2019. Then next they called me on 1st of january 2020 trying to convince me it was my fault, but i quiet rightly have a mail which says that they will send me the corrected ticket that was assured. I am also attaching the screenshots please have a look, they did give me the assurance that i will get my new tickets. But unfortunately now they are trying to prove me wrong.

It is with great regret i have to write this complaint. I made a booking for my mother to visit northeast with the above booking id. The booking was made for two women (Flights, hotels and visits). My mother's friend later on cancelled her flight bookings. No intimation was sent to any o[censored]s. My mother was sent flight tickets and on the airport she finds out that those tickets were cancelled. Before leaving for the airport she contacted the assigned agent from makemytrip to find out the terminal and was told to go to terminal 3 only to be told her flights have been cancelled. She had to buy full price flight tickets, not to mention the trauma a seventy year old women (And we as family) had to go through.

We have been contacting your organisation for 3 months now for refund of the tickets but despite multiple calls (In september, 21st october, 06, 12 and 29 th december there has been no resolution (Only promises to call back withing 24 hours).

I as a son am frustrated by this behaviour and now demand a full refund (Of the entire holiday cost) of the money we paid to makemytrip.

I am really hoping we can resolve this between ourselves without a third party mediation.

Nitin sood,

I have a credit limit of rs. 2 lakhs in mmt travel finance. I have been told my mmt customer care executives that recently its name has been changed to tripmoney. After the change my credit limit was successfully showing under the name tripmoney in my mmt app. Suddenly the same has disappeared from the homepage and payments page. As a result i am not able to pay my emis and i am not able to utilize my credit limit to buy flight tickets....

Airline booking ticket money taken twice later in bank account and banking showing link failure leading to multiple bookings while carrying out booking.

Extra amount taken by makemytrip rs 5673/-for two link failure bookings in early hours of 04 jan 2020. One passenger booking amit sharma. Mobile no used [protected]. Email account [protected]@gmail.com. Two tickets were not received. One received in the mail. The customer care service are on auto with no dedicated person.

Third and fourth bookings through makemytrip and airline were successful for which money was debited from the account and tickets received in the mail.

Request organises refund of rs 5673/-debited by makemytrip without delay for link failures.

Relevant bank statement enclosed.

Hi,

The rail booking from lucknow to delhi with rail booking id nr[protected] got cancelled on 25 th december. I got msg from makemytrip that you get refund within 3 to 5 days. Now, it is 5 th of january more than 12 days passed, they are not refunding my money. I have sent them screenshot of my card transaction statement from 21 st december to till now. But, they are telling they don't have reference number and their customer care team stating we cannot do anything in this regard. Their seniors will look after it but when their seniors refund my money, even they don't know. It is my kind advice to everyone, not make any booking from makemytrip because if your ticket get cancelled, they never refund your money back.

Atul bakshi

Today on 4th jan hotel presidency banglore booked through make my trip .while advertising the rates which r actually 41% off at the time of booking of hotel .But after booking for hotel presidency, banglore on 4thjan2020 rate charged as good as double.This is totally cheating attitude towards the customer.I[censored] want let them clarify charges.&refund me excess charges from makemy trip
Regards
Anilpatil

I had done a booking for fiesta resort from 23rd january to 24th january 2020
But when i received a confirmation mail it was mentioned that booking was from dates 9th january to 10 january and even the number of guests were mentioned to be 2 but in confirmation it is 1.
I have called customer care multiple times and asked for help but i did not receive any positive response from their end.
I could have booked the hotel directly but i have chosen makemytrip because o[censored]ser friendly and reliability
Now i am facing such an issue and no response from your end.

I have booked 2 railway tickets via makemytrip and was not able to cancel the tickets
There is no way to cancel the railway tickets in makemytrip and neither there is any option to talk to customer care representatives
I booked a ticket from bangalore to kolkata and return ticket for the same
Not able to cancel any of the two tickets

Pnr-[protected]
Trn:12863
Dt:03-01-20
Frm hwh to ypr
Cls:3a
P1-rc, 25
P2-rc, 26
Final status may change after charting
For help/inquiry/complaint, dial 139 or go to www.railmadad.indianrailways.gov.in, security: 182

I booked an Lufthansa international flight ticket through MakeMytrip from Delhi to Berlin on 21st December 2019, but was unable to travel because my Schengen Visa application was rejected by the Germany embassy. When I contacted MakeMy trip and sent them the visa refusal letter before 4 days of my travel date, they state that the refusal copy is not stamped by the German embassy therefore will be unable to process the refund as Lufthansa is not accepting the letter.
When i contacted Lufthansa and sent them the visa refusal copies because i also booked the additional seat reservation through there website, they state that the seat reserving refund will be processed once make my trip cancels the flight tickets and processes the cancellation.
I sent the same visa refusal copies that i received from the Germany Consulate in chennai, When i contact them they say that the letter from embassey has its monogram and bar-code scanner along with the transaction number and date. As per the airline and lufthasa policy i am entitled with full 100% refund of both my flight and seating tickets.
Below are the details of my ticket details. attached are the copies of my visa refusal letter along with passport.

Kindly please help

Lufthansa Booking Code : UJF5XJ
Ticket number :[protected]

Thanks,
Ratan Kishore
[protected]

We have cancle our hotel(Cerulean Retreat, Lava) booking on time and Refunding amount 3212. But the amount has been credited 3046. We dont know why the amount has been deducted from 3212.Because cancellation done 29th dec.For reference ( Their was no penalty charge. Dear Sudip, the free cancellation window of your stay at Cerulean Retreat In LAVA will expire from 31 Dec 2019 at 12:00, (IN time). After this time, the cancellation charges will be applicable and can be checked online on MakeMyTrip. Refund amount of INR 3212.0 for MakeMyTrip Booking ID NH[protected] has been processed. Amount will reflect in your account in 3 working days. )

Hello,

I booked Jet Airways flight from make my trip online and Jet airways cancelled the flight; after contacting make my trip, they said they will refund the money but they never did.

Jet airways gave refund to everyone they owe. After trying to contact many times, Make my trip hasn't responded yet on this matter. It's almost one year.

I will appreciate if you help me to get my refund.

Website: https://www.makemytrip.com/

Booking ID - NN[protected]

Flight : JET AIRWAYS 9W 233

Booked On: 29 Jan 2019

Total Amount: ₹ 33765

Jet Airways
[protected]

Thanks and Regards,
Chirag

Make my trip is not refunding the amount. They are not understanding the issues.

I had booked 4 tickets in october 2019 and then based on their suggestion, i had rescheduled the tickets as there was a better offer.

1) for the rescheduled flight in october for ‘4’ passengers i got the refund of 45, 000/- in october 2019. I am not questioning this part.

2) on december 5th 2019 i had cancelled one passenger’s ticket as he didn’t travel. For that i didn’t get the refund of 17, 000/-

Everytime i ask a question to make my trip about the refund, they just tell that a refund of 45, 000/- was processed in october. That is not my problem.

I am asking for refund for point number 2 mentioned above. 17, 000/- for the ticket cancelled in december

The moment i saw MMT assurance from makemytrip website, i went with TBG residency Perinthal manna, kerala booking on 28th of december.It was terrible ever .

Underground Parking available but difficult to go in due to obstacles and cows.Appreciated for standing with nations need of protecting cows in the underground parking and not keeping a lift or light for the cows.

Room is so small compared to less priced 3 star hotel in calicut city which costs 30% less than this lodge.

Breakfast included in the package, but it was a scam by having local third party hotel @Rs.50 per person, poor quality food.

Brocken walls No handle for shower or pipe.

Even-though there was fire and short circuit in the room, no response from the ECB or fire alarms, later i found that it was a mosquito repeller no fire alarm.

The complete blame should go for Makemytrip ### they gave MMT assurance and fools like me to believe that