MakeMyTrip India Complaints & Reviews

We have recently booked a return flight ticket from mumbai to milan via muscat for the date of 1st may to 12th may through oman air. However with recent spread of coronavirus in italy whole of milan, venice and northern italy has been locked down. Moreover it will be unsafe to travel there at this point of time. Considering this as a reason beyond our control and risk involved we requested make mytrip to refund our ticket. But instead they are saying that if oman air gives the refund then only they can give us the refund. While speaking to oman air they conveyed that since we have booked through travel agency only they can process the refund. Its like we are the ping pong for both the parties and have got our money stuck. Kindly consider the matter and help us with this issue.
Pnr no:xwnxzd
Name:nikunj mall

Pnr no:adnfhu
Name:richika agarwala

Looking forward to hearing from you.

Regards,

Nikunj mall
Ph

I am not getting a proper response to my request. I had specifically written on 28th important details like passport no and name are not noted in my insurance policy.

The only responses, i am getting is to visit their "click here" link. This link does not feature to record insurance queries. Brought to their notice but still their response is to visit the same link. I had informed youll, that i visited this link several times but query regarding to insurance is not noted in this section.

Makemytrip.com, inform me how you can solve my queries - for noting my passport no and nominee name in reliance insurance policy for booking id - nn[protected] and e-ticket[protected],
Kindly include these details in the policy deed:

1) passport number - j9048355

2) nominee name and contact nos.

A. Oliveiro carvalho - husband - mumbai - [protected]

B. Neil carvalho - son - dublin - +[protected].

My flight from hyderabad on ahemdabad was booked for[protected] evening in goair g8 554.

I received a call stating the cancellation of the flight due to operational issues.
As a solution, i was offered an option of a refund or rescheduling the flight book on the same or one day before or after in the airline.

My concern is to leave hyd in the 3rd evening and reach before 10 am on the morning of the 4th.

As evident from the screenshots, there are flights available via the routes hyd - mumbai - ahmedabad on the same tenure.

However, upon the request (Multiple begging as well), i was not even allowed to talk with the senior or floor manager. Let alone the request of rescheduling the flight in the timeframe that was requested.

P. S :
1. I booked the evening flight so that i can leave after completing my work for the day.
2. I have a fractured leg but i am traveling only due to the importance of the meeting. I am going to meet a professor from japan, who is visiting ahemdabad to deliver a lecture in regards to my professional work.

I accidently created an account on make my trip. I tried to delete it by looking into the account but couldn't find an option 'to delete'. Why doesn't make my trip have an option to delete while every other site does.
This is very annoying so please help me out. I would be very pleased if you could delete it permanently for me. Kindly do the needful.

We had planned a trip to singapore on 18 feb and booked hotels via makemytrip india. However, since the coronavirus outbreak took place we cancelled our trip and requested the company to provide us a refund for our hotel bookings that were already paid for. We received a refund on humanitarian grounds from both the airlines and a hotel booked via booking.com. However, v lavender hotel booked via makemytrip refused to cooperate and have not provided us refund.in fact they wanted us to travel to singapore claiming that the situation is completely under control (With 93 confirmed cases). Makemytrip had promised to help us get the refund but have so far been useless. Which means rs. 50, 000 gone to the drain. Need this to be addressed by higher authorities because, in the situation of global health emergency, we deserve to get our money back.

Dear mr. Deep kalra,

I have just completed a holiday booked thru mmt. My relationship manager ms. Vibha chopra is copied in the email i sent to mmt.

My complaint:-

1. The holiday was a land tour so hotels - 4* and private cab from 16 feb to 21 feb were booked and paid in advance.
2. I was promised a welcome by mmt person with a local sim at arrival. No one received me and no sim was provided. I tried to buy a sim in the city but no one sold it to a foreigner. I had to borrow a sim from the driver and recharge it. Had i known this, i would have taken a sim from the airport itself. I had enquired about sim two times before my travel and was told that i will get it from mmt person at the airport.
3. I had booked all 4 star hotels but found that the hotel quality at bentota was not 4*. I had a stained toilet seat, dirty grey looking towels, no toiletries except cheap looking soap and shampoo. The tea making facility was bad. Just a plate, tea bags, sugar and 2 cups. No tray, spoons. Had to ask for it multiple times and got it may be in 30 mnts after asking them. I am attaching the photos from this hotel.
4. Hotel at kandy and colombo was booked with a twin beds and not double bed.
5. Most frustrating part was that i was promised a drop on 21 feb (Obviously i was charged for it a big amount). But there was no cab available for this. I had dropped multiple messages to mmt - ms. Vibha and mr. Chandan about it. But as usual no response from any one of them. I had to finally take a local cab from hotel, which charged me a hefty amount again.

6. The response from mmt agent was a big issue as i never got a prompt response even when the agent was online on whatsapp. Later i just got either excuses or that some one else will contact me. Which also never happened.

This is the cheating makemytrip did with me as they charged me for 4 star hotels and cab for 5 days and delivered lesser quality hotels and no cab on the last day.

I have written to their customer service and mr. Deep kalra, ceo makemytrip. I also have tweeted at makemytrip twitter handle multiple times.

Well i am yet to receive any response from makemytrip.

I am sure i will think twice before booking next trip thru mmt.

Regards,
Sushil

I booked a ticket yesterday night through MMT and the fare is showing as Rs.118231 at the airlines but Mmt has charged 129993 -the airline itinerary shows the correct fare but on offline booking the agent Rishiraj Kashyap wasted my time on call by talking unnecessary things and then all of a sudden said that fare had increased by the airline and forced me to pay additional amount.Even now Cleartrip etc are showing that there are seats available...

Reference no.[protected]Booking id nn[protected] the refund on e flight ticket mumbai - kathmandu-mumbai amount rs 13050 is still not received in my bank card account although ticket was cancelled online at their website on 15th feb 2020. Mail communication is still on without any result. Further the cancellation charges in this agent is high compared to others like goibibo as my recent experience.

MakeMyTrip have started new visa service last year, I was planning to go to singapore and send them passport details and money for visa for me and my kids. Next day they called and said tickets are compulsory for Singapore visa since my travelling dates were not clear due to coaching classes I couldn’t book tickets so I cancelled visa application, I paid for 3 visa application, they say they’ll refund it in 15 days but not refunded till now as of I check my statement if the refund is to my credit card, I also want confirmation from them, there is not specific costumer care department for visa section and tickets and other section people say they can’t help me with this. So I am trying to contact MMT for past 7 months about this visa cancellation refund but no help, I even sent mail to their customer care but no response

Flight of air tanzania was delayed in jnb by about more than 2hr 30 minute which was supposed to reached by 12:45 pm at jnb whereas air tanzania was reached at after 15:15 on date 19/08/2019.

This flight departed from mumbai about 1-1.30 hours or about 7 am instead of 5.50 am. It reached to dar a salem at about 12pm (Local time) which was supposed to reach at 9.40 am (Local time). And then connecting flight lended to johannesburg at about 3.30 pm (Local time) which supposed to reach at 12.45 pm (Local time). And so that we missed our next flight to maseru which was at 3 pm from jnb.

After lot of requests on the help desk, air tanzania responsible person came at international transfer desk and then he has provided us accommodation for the night and when asked for the new ticket for the missed maseru flight of south african airlines, he told that his duty time is over and also next flight is on the next day so they'll give solution on next day morning at the help desk.

On next day morning, no any responsible person came from air tanzania at the airport to give us the solution. We also tried to contact air tanzania but no any response from their side also. Makemytrip executive also tried to contact air tanzania but even after waiting for about an hour no any response from their side also. And there was only 1 flight available for johannesburg to maseru in which seats were available so that we've to book it at any cost which is at zar 8342.86

Reference: scoot flight tr-100

I am writing here in connection with the above flight which i have booked onto on 24th november, 2019 with booking id nn[protected].
The flight was supposed to depart from singapore at 5:30 hrs on 11 feb, 2020, but was cancelled by airline due to outbreak of coronavirus in wuhan, china.

According to scoot airlines announcement over the cancelled flights, i am entitled to the 100% refund against my unused itineray via original payment mode. According to my enquiry with the airline, the scoot airline has already refunded the entire amount to makemytrip. This flight was cancelled by the airline so nor the airline or makemytrip is liable to deduct any part of the amount as any kind of fee.

But makemytrip has only refunded me a part of the amount paid which is around rs. 19222 out of rs. 23934.

I am looking forward to receive the outstanding amount of rs. 4712. And also request to provide the breakup on refund.

I tried to reach makemytrip through email [protected]@makemytrip.com and even through app where they have already closed the forum just after incomplete refund.

I attach a copy of the ticket, screenshot of refund amount received and details of refund already collected by makemytrip from scoot airline.

I booked my train ticket from rameshwaram to chennai egmore for 9th may 2020 in make my trip portal.in this process before getting into irctc web portal 1530.46 deducted from my account without booking and then i didn't received any alert msg or booking status from make my trip portal. Still i didn't get no response from their end (Very poor in customer response). I lost my amount on 21.02.2020 who will be responsible? I there any employee working in this portal or its running on its own?
No failure msg also received from make my trip. Why?

Amount 1530.46/-
Ref#igaidotyx2 dated 21.02.2020

Contact sandheep
[protected]

Due to mmt, we came to know the hoysala resort coorg, mmt is the mediater to us to showing the hotel amenities. The resort is pathetic and not worth. Kindly should be taken action against mmt for misleading us in selecting the resort. They should be independently verified at their end before posting on the site. We really get nervous when we entered the resort, no hot water, no tv dish recharge, lock was out of order, poor house keeping service, no electricity and many more. We wanted our money to be refunded for the poor services provided by the hotel management for which i make responsible for mmt for misleading me and my family.

I have booked a room in sea sun, home stay, aurovillle bus stop, ecr main road, periyamudaliarchavadi, pondicherry on 21 st february 2020 for one night stay from 22nd february to 23 rd february 2020. I have paid rs. 3224/- (Online payment. I reached with my family on 22nd february 2020 at aurovillle bus stop, ecr main road, periyamudaliarchavadi, pondicherry, but i couldn't identify the building as no name board was displayed there. After long enquirers i reached the above said place. They showed me the room. It was really horrible. I understood that the room was not safe to stay with my family. The place and room was not clean. So i didn't occupy the room.
I think this type of hotels will certainly damaged you good name and reputation.
I request you to refund the amount paid. The details given below.
Name : t jayaraj
Pnr : [protected]
Booking id : nh[protected]
Hope necessary favourable action will be taken and the same may be intimated to me.
Thanking you
T jayaraj
[protected]
[protected]@gmail.com

I am trying to book international tickets for 6 passengers since y'day, but no one is properly coordinating. Y'day kajal sharma reallocated my case to ali because her shift is got over. Late in the evening ali called me and said that he will call after studying my case but i didn't received any call yet. Today i call again and someone has connected to international flight booking department and i waited for 30 minutes after call got disconnected. Again i called ín the evening someone took the call i think his name is saurabh and same he repeat that "i will call in 5 mins" but i didn't received call yet.
It's really worst support i getting from the support team.
I am thinking to take yatra service.

My name is prabhakara
[protected]

One Consumer Compliant No. 70/2020, filed before District Consumer Foroum-1, Jaipur Metropolitan, Jaipur against Makemytrip Ltd.
Case titled - Namish Nigotia Vs Make My Trip Ltd. & Others
First date of hearing - 27.03.2020
For appearance of Makemytrip through authorized person/lawyer / representative.

Regards
Namish Nigortia
Mob.: [protected]
Email.: [protected]@gmail.com
Enclosed - Scan copy of notice issued by Hon'ble Court.

I have attempted a flight ticket booking on dec 29, 2019, there were 2 failed transactions were the amount was deducted from my hdfc and sbi for rs.11373. Make my trip has processed refund to my hdfc. However i haven't received refund to my sbi yet. It has been 50 days, make my trip says refund is processed and gave me a reference number arn number. I have gone to the sbi branch but bank has confirmed me that there is refund transaction with that arn number given by make my trip. Make my trip has given me a wrong reference number. No matter how many times i call make my trip, they keep telling me they are still working on the issue. I have shared my bank statement, evidence from sbi mentioning they cant find the transaction with the arn number given by make my trip. Please help me on this incident.

I have booked a cab from makemytrip at 9.30 am, for mumbai international airport fo r 10.15am, however they have changed my booking time to 11.30am.

When i called the customer care number and informed them about the issue and said i have a flight at 1.00 pm and cannot take a cab of 11.30am.

They said because u have booked at 9.30 am, that's why the booking i done at 11.30.

Also said if you want...

I had booked flight tickets to singapore on make my trip but due to corona virus i have cancelled the tickets but make my trip is not offering any refund and refuse to give any information.

They have purposely delayed the information and blaming it on airlines i had spoken the agent also he said he would get back but they called last min so that i do not get any refund.

I have cancelled the trip because of corona virus.

They refuse to give any reason when i told them to give me mail bu airline they will not refund the money they have not provided any information.

They are just lying

This is with reference to my trip booking id nc[protected] booked on 15.01.2020 for journey from ludhiana to karnal (6.15am) for which advance payment of rs585/- was made by me. I got the message from mmt that driver detail will be updated two hour before the arrival. I had to start my journey at 6.15am to reach office in time. To my dismay no updation was there from mmt about the driver detail, when i had chat with myra (Your so called help) at 5.06am reply was "as of now the driver details for this booking are not available. The curd reply from customer care when i myself contacted your helpline it was informed"no cab could be arranged and kindly arrange it yourself". I asked for alternate cab option but no support my provided.
At 5.00 am i was left with no option available with me. Booking made by me a day prior and mmt assurance of cab was left with simple reply"as of now the driver details for this booking are not available. The same reply from customer care when i myself contacted your helpline it was informed no cab could be arranged and kindly arrange it yourself.
Is this the service we as customer expects from such a reputed company. If it was the fate of our believe on you it will always be better to rely on taxi services. Further more the compensation amount which i was offered was rs.619/- for which my complain was closed by priyanka mishra on pretext that i was unable to attend call. After that i repeatedly had chat with your executive with the assurance that matter will be taken up with higher executive. Still no reply for mail sent to mmt.