MakeMyTrip India Complaints & Reviews

Hi team,

I tried booking for the bus on make my trip website and during which the payment was debited from my account but the message received on the website was payment not processed and hence i did the second payment and again the debit happened but without booking and with the same error message. Please have a look at this complaint and refund me the amount for the two payments done.
Below are the details:

Bank name :icici bank
Mode of payment:online
Amount-1463
Transaction id-bil/onl/[protected]/makemytrip/nu[protected]
Amount-1463
Transaction id-bil/onl/[protected]/makemytrip/nu[protected]
Thanks,

Jyoti bharankar

Malindo airline cancelled the flight on 25 dec 2019. Flight from adl to trz.
When i checked with makemytrip customer care, i am being told that malindo airline has not refund the amount. When i check with malindo airline, airline replied in mail that they have not received money from makemytrip for flight ticket and asking me to check with makemytrip for refund.

Makemytrip booking id nn[protected]

Makemytrip is responsible for refunding the amount and it has been more than 40days.

With reference to this trip, we would like to share our experience and also report an incident that took place on sunday 6th jan 2020

We were on our way back from milford sound to queenstown. At around 6:30pm we stopped in te anau at an unmanned self-service petrol station/

There was a pump which only mentioned “go clear” and the other two other that mentioned diesel. We filled 3.26l of “go clear” in our fuel tank, another customer told us this was not petrol and we stopped immediately. We then filled petrol in the tank, the other customer mentioned that we shouldn’t drive the car.

We switched off the engine and called europcar immediately, we talked to the roadside assistant. The roadside assistance sent a tow-truck to tow the car, however they did not sent someone to take us home nor provided with alternate car. It was almost about 8:30 pm, it was cold and windy i was with my wife who recently had a knee surgery and my daughter. We also called the emergency contact number that makemytrip provided and the contact person said he can not help us and we have to arrange transport on our own.

We paid extra for full insurance for the car however neither your company nor europcar helped us to get back home. By the god's grace we reached the hotel in midnight with the help of a gentleman.

Please raise a complaint with europ car why they didn't give an alternate car nor provided transportation till the hotel or even there was no assistance by your partner company in new zeland.

We have to book another rent a car for the rest of our journey, they charged nzd:214.59 on my credit card and not refunded any amount for the car not provided

Even the flight tickets of mrs. Balusa laxmi booked wrong (Not as per passport)

And till now there is no response from makemytrip, they say issue is closed
I paid nz $1, 500/- for another car to continue my trip.

Hello Sir
I had booked through you at Hotel Clarke Amer Jaipur, booking id NH[protected], for two nights 31st Jan and 1 st Feb-2020. I was charged INR 16258. I stayed there in their hotel and while checking out took the invoice from the hotel, which shows that hotel charged room rent of 12000 INR for two nights, I have to proof.
My question is how come you charged me so much more, please immediately clarify in my mail id [protected]@gmail.com and or call me in my no 0091 [protected]. please let me know how much will you refund immediately, more than that how come you charge so much more from customers for providing your services, it is atrocious.

I have done booking for hyderabad to pune flight for 1st march 3 pasangers.
Payment was initiated through mobikwik wallet.
Till then everything was swift. After entering the otp, message popped up regarding unable to do booking and the the same time payment deduction occurred.
Trying to reach mmt but not able to get appropriate reply. Tried several times and had chat with myra where she assured that such transaction has occurred and due to technical glitches it couldn't happen the booking.
Now i received message saying that they couldn't trace such booking and so the issue is closed.
But my problem didn't settled. Kindly help.

Dear
I had booked flight from makemytrip for jetairways for 22nd march 2019, with my 4 passengers including me. The booking id is nf[protected]. Pnr no. Vetkza, jet airways flight no.9w-3501. Now jetairways is shut.
But when i try to retrieve it from makemytrip, there are no trips stated. And no customer care support is helping. Secondly i had a book hotel also for 23rd march 2019, in amritsar. Hotel hong kong inn
Hotel lane, opp. Country inn hotel, near railway station, queens road (Crystal chowk), amritsar, amritsar, in
Pnr: [protected] booking id: nh[protected].

Request you to provide the travel certificate for the travel done on 22nd march 2019.

Respected sir,

Cancellation request reference no. - inr[protected]
Name - khushbu rajmal maliwal
Booking id - nn[protected]
Flight details - china eastern airlines mu 556
Travel date - 17 feb, 2020

Refund not yet credited despite of continuos follow up.
Evertime consumer care member is saying that refund details will be forwarded within 48 hours but its been more than 5 days, no email we have received

Amount involved is also material in nature
Kindly do needful regarding this to ignore legal action from ourside.

I have booked a ticket on january 10th for a travel date of february 2nd from belgaum to hyderabad.

Flight time 7:45 pm
Airline : trujet
Booking site: makemytrip.com

I have been back from trip with friends and after being so much tired i have reached the airport at 6:30 pm. The check-in counter was closed so i have approached the trujet staff and they were about to close. I have shown my ticket...

I have canceled my hotel booking on 2th Jan 2020 for Booking I'd:NH[protected]
Refund should have processed by 10th Jan 2020. Today is 2nd February 2020 still i didn't get any refund. Called customer care multiple times still no solution. They don't know how long it will take to process the refund. Refund amount is around Rs 11096. Its huge amount.
Even I told them my daughter is hospitalized and I am in need to money still no proper response from team.

It seems makemytrip is fraud and making fool of customer. Waiting for the refund from last one month.

Thanks and Regards,
Shwetank Awasthi
[protected]

Lastnite i try to book guwahati to aizawl by flight in go air and the flight ticket processing was not success and the payment was cut from my balance my transaction id is [protected] and bookinh id in makemy trpi is nf[protected] i want my money back before 24 hours. The flight ticket was not process and dint not recieve ang messege form make my trip.

Date of transaction -22 jan 2019. I tried to book a domestic flight via mmt portal. I opted for payment through upi and scanned qr code as shown on the payment page and payment processed successfully.

However, the payment page did not confirm it and showed an error (Screenshot attached). The amount debited and also ticket did not confirm.

I sent a mail to obt. [protected]@makemytrip.com on the same day but did not receive any response.

I again sent a mail to [protected]@makemytrip.com but received a automated reply asking me to login and select the booking id (Since no booking has been confirmed hence no booking id). I received one more mail asking to chat with their support team but the link is not working.

Also tried to call on customer care number but it also asks for booking id. There is no way i can find to contact mmt to request a refund.

I booked a ticket for myself from bangalore to bali on the 09/01/2020 with booking id: in1b[protected], amount of rs 57809 was deducted through axis bank upi but the transaction was failed without any confirmed ticket. When i called the customer care and they informed that the amount has not been received due to technical issue and the amount will be refunded with 72 hours from the bank. After 3 days when i inquired with the bank, they took 15 days to investigate and came back saying the amount is debited to the beneficiary [protected]@icici. This is pathetic from makemytrip as they are playing with customers time. Kindly provide me the resolution since rs 57809 is not a small amount to bear for so many days.

I had booked a flight ticket (Blr-vie) and had to cancel it since the tourist visa was rejected. I reached out to mmt since they said the visa waiver is applicable. After a few days, i hear back from them stating the airlines have denied it.
On 1st of january, i was told it will be considered as cancellation request and was told about 50% of the money will be refunded.
Its been close to 27 days and have no signs of refund.
Every time i speak to them i have to explain the issue repeatedly. The tickets opened are closed and they say they are still working on it.
I have been trying to follow up on their emails but no response.
The service has been really appalling.

I am makemytrip.com double black program user in which we can cancel two tickets in a year.
I already cancelled 2 tickets for this year but when i was checking ticket rates and cancellation policy i got to know that i can book another ticket and that too will be covered under double black cancellation policy. It was written at the time of booking that "this booking is mmtdoubleblack eligible. Book now and get cancellation refund, provided raunak garg is a traveller."
I have screenshots of this as well.
Makemytrip usually have many offers for double black users so after seeing this massage i got confirmed that i can book the tickets and it will be covered under double black and i will get full refund if cancellation.
But now i want to cancel those tickets and makemytrip is not giving me full refund as it was shown on the time of booking.
I booked two tickets with booking idnf[protected] and nf[protected]
Now i want these two tickets to be cancelled and want full refund for both ticket.
Makemytrip is not giving me full refund now.

I recently published a hotel review on make my trip by mistake and now this review can’t be deleted. Even after calling customer care they said it isn’t possible from my or their end. This is totally unacceptable from a renowned business site like make my trip. Kindly help me and take the required action.
I need it to get it resolved immediately on urgent basis....

I search flights in makemy trip and before processing step I came back. After that I have received message that ur booking is confirmed and my money is deducted from my card without my authentication. I didn't receive any OTP, I called them and asked for refund they said ur booking is confirmed and we are not able to refund .now I need my money back from make my trip

Hello. I recently published a hotel review on make my trip by mistake and now this review can’t be deleted. Even after calling customer care they said it isn’t possible from my or their end. This is totally unacceptable from a renowned business site like make my trip. Kindly help me and take the required action.
I need it to get it resolved immediately on urgent basis.

I have canceled my hotel booking on 5th jan. Refund should have processed by 10th jan. Today is 22nd still i didn't get any refund. Called customer care multiple times still no solution. They don't know how long it will take to process the refund. Refund amount is around 61000. Its huge amount. It seems makemytrip is fraud and making fool of customer. Waiting for the refund.

I booked mumbai coimbatore flight through mmt on 20th jan 20. (Booking no. Nf[protected]). When i tried web check-in, air india site showed no valid booking. When tried contacting mmt all customer service were not giving any feedback. When i reached airport, air india said mmt has overbooked the tickets and this flight is full so we cannot accommodate you.
Tried calling mmt customer care but no response.
It is very frustrating.
Never ever book ait tickets through make my trip and never travel by air india

The issue is that on 27th dec pune-delhi 1310 vistara flight pnr k8k9e4 i (Naveen agrawal) had not traveled while rest of the passengers traveled. I requested a refund for the same. As an evidence i attached boarding card of next air vistara flight that i had travelled on - 27th dec 1655 flight uk998. However mmt is not responding to online complaints/emails. They are sending false smses that they tried calling me. When i called their cust rep said she will revert to me but not so far...