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Updated: Sep 6, 2026
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A
Alford
Apr 4, 2020
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This is to makemytrip
I have been trying to get in touch with makemytrip but no one can help me. Due to the corona virus i need to cancel my international flight bookings but no executive from makemytrip can help me.
When it comes to take bookigs all executives help... But when it comes to cancel bookings no one seems to know anything from their team.
They send an autogenerated mail and sent me a link to chat with some myra who seems like a robot.
We understand due to the virus they are shortstaffed but all their grievances and mails to be sent to them are all fake..

I hope i get my complaint notived
MakeMyTrip India customer support has been notified about the posted complaint.
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This same happened to us too. Have submitted complaint on this forum if that could help us hopefully. Did not receive any notification for the special refund claim too after we clicked on submitting it to approval. We were supposed to get rebooking option as per airline policy. We tried many times to call MMT but they aren’t receiving calls since ages and the bot only gives information of whatever info we have in our profile or their help/support but no resolution to this. Cancellation/date change option also doesnt work it shows loading and then Just a plain blank page. Please give review to our complaint as well if rating could highlight complaint and hopefully MMT will provide some justice!!
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Gorakhpur to Delhi, 30 March 2020 cancelled amidst of COVID
Flight Booking ID - NF[protected] Refund of ₹81received only
though the flight cancelled for all travellers
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    pruchika
    Apr 4, 2020
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    I had booked indigo tickets from ded-maa on 22nd march'20. But due to lockdown my flight got cancelled and i rescheduled it with the airlines directly using their plan b option. Then again flight go cancelled.

    I cancelled my booking itself directly with the airline using plan b where they were jit charging any cancellation fee for the flights impacted due to covid 19. I contacted indigo for refund, they said it's been refunded to the travel agency and i need to contact them to claim it.

    I submitted claim for it. Mmt replied back telling m not eligible for the refund. Airlines has confirmed that the refund is successful on their end. But mmt has provided refund break up showing that airlines has charged for cancellations.

    I have all the proofs with me. Plz help getting my refund back.
    MakeMyTrip India customer support has been notified about the posted complaint.
    Apr 04, 2020
    Updated by pruchika     Airline has confirmed that the refund amounting Rs. 6297 has been processed to the travel agency which is MMT.

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      SantoshRahane
      Apr 4, 2020
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      We are regular mmt user and had booked international singapore airlines via. Mmt to travel from mumbai to auckland for 2 travellers for date 20th march 2020.
      Because of border closures by nz government and risk of covid-19 we could not travel and hence tried processing requests for our flight cancellations prior to our travel date. As per amendment policy of airline and mmt we tried for cancellation with 100% rebooking claim. We tried all possible ways to contact mmt but they did not respond. We called them waiting for hours but they deliberately did not respond. We tried mobile app and website support too for claiming same/cancel/change date. It always failed to accept our request. This is a fraud.
      They had special option for claims due to covid-19, but it never worked.
      We have attached some of responses we received while trying this.
      After trying for many days our request is not processed. The flight cost us around 1lac inr. We were not expecting 100% refund but atleast expecting 100% rebooking which is mentioned in mmt and airline policy. As this pandemic has cost us a lot of money, we request you to process our request and take action against such frauds. We need to book our tickets again as soon as the crisis is over. Please resolve our request asap.
      Customer details-
      Booking ids: nn[protected], nn[protected]
      Name: santosh rahane
      Mobile: [protected]
      Email: [protected]@gmail.com
      MakeMyTrip India customer support has been notified about the posted complaint.
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        V
        varsha154
        Apr 3, 2020
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        I have been contacting the team for the said issue since sunday 15th march 2020 for a hotel booking for the dates 21-22. I have called the hotel for cancellation due to covid-19, he denied for a refund. He asked me to contact make my trip for a refund. Then i asked him to reschedule it, he denied to do that too. I have been put on hold or told to wait for 24-48 hours many times and they haven't bothered to reply to the issue even after days till today. I had my flight to mumbai in the morning of sat[protected] which was cancelled due to covid 19. There was no way i could reach. I asked for refund or rescheduling of the said booking. But they denied to refund saying the hotelier is denying. That is the reason why i booked from makemytrip to have a guarantee against the booking. Otherwise i would have booked directly from the hotelier which might have been cheaper since i have a bargaining benefit. There was a nation wide lockdown on 22nd how was i supposed to come back safely by flight with all the corona situation considered. I am expecting a refund considering the covid 19 situation because otherwise i would have made it there.
        MakeMyTrip India customer support has been notified about the posted complaint.
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          N Vikram Aditya
          Apr 2, 2020
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          I am one of the frustrated customers of MakeMyTrip.
          I had booked my tickets to Paris through make my trip as I had to travel with my wife on her business trip as she is 4 months pregnant.
          Due to covid-19 situation her company banned all overseas travel so I cancelled my ticket on Mar 1. It has been 1 month but my refund has not yet been processed.
          Please consider my cancellation as direct MMT cancellation and refund ASAP
          Every alternate day I have been calling the customer care, I need to wait for 45 mins to talk to a representative and they buy 48 hrs time to process the refund. It's very clear that customers are no longer valuable for MMT.
          I have also spoken to Etihad Airways and they have confirmed that there is no action pending on their side, MMT has to cancel and process the refund on their own.
          Please take necessary action on this request
          MakeMyTrip India customer support has been notified about the posted complaint.
          Apr 07, 2020
          Updated by N Vikram Aditya           Hi team,
          Any news?
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            K
            Kohlik29
            Apr 2, 2020
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            Address: Make My trip india pvt ltd. .shop no 26 bhoomi classic,opposite inorbit mall malad link road west mumbai 400064

            Hi
            I am chasing with MMT for our refund from last one month due to our trip cancelled by the government. they are making us fool from last one month that the are checking with the hotel and flights.
            Air india refunded our complete money back to the MMT. but now they are saying that they will deduct one month hotel night charges. our booking date is 10th March and we have cancelled this on 6th March. after talked with MR. Gaurav in MMT. As per him there is no extra charges and penalty for cancellation except Visa charges.
            We are agree with the Visa charges but we will not accept any other charges.
            We need our money back in in our account. now they are saying that they will deduct 33k and then return the money as a gift card.

            They are making fool to the customer.
            MakeMyTrip India customer support has been notified about the posted complaint.
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              A
              avulavamsi
              from Chennai, Tamil Nadu
              Apr 2, 2020
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              Address: MakeMyTrip India Pvt. Ltd., DLF Building No. 5 Tower B DLF Cyber City, DLF Phase 2 Sector 25, Gurugram, Haryana 122002, India
              Website: makemytrip.com

              I cancelled my round trip because of the govt of Sikkim restriction on residential visitors to visit the state due to covid19. On the off chance that govt isn't permitting the tourists, MMT should refund the full amount. Rather than giving us full discount, they charged punishment expense for all the travelers even I am secured under MMT double black and ought to get full discount for in any event 2 individuals. The MMT smartly added almost 90% refunded amount(without double black) to my wallet and gave an expiry date i.e.April 17th which we can't get ready for any movement because of limitations and covid19. The MMT is simply playing with the clients entrepreneurial. I have raised numerous objections through email and made such huge numbers of calls however you realize what, they basically answer us back saying we are at present encountering high call volumes because of corona so be patient or call later.
              The best part is without giving any resolution, The tickets has been marked as resolved.
              Reference No.[protected] and[protected].
              MakeMyTrip India customer support has been notified about the posted complaint.
              Apr 02, 2020
              Updated by avulavamsi               Screenshots FYI

              Jul 29, 2020
              Updated by avulavamsi               This is their behavior among customers
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                V
                Vino sam varghese
                from Delhi, Delhi
                Apr 2, 2020
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                I had booked domestic flight for travelling from tvm-del in airindia on 7th april 2020. Also international flight for travelling from delhi-london via doha on 13th april 2020.
                I received message from make my trip that the flights are cancelled due covid19 and they will provide future travel vouchers, but they have not provide any vouchers nor they refunded the amount
                MakeMyTrip India customer support has been notified about the posted complaint.
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                  N
                  nishadbanodkar
                  Apr 1, 2020
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                  Address: Delhi

                  Booking Id: NN[protected]
                  Mumbai to Bali Return tickets booked through makemytrip for 2 people via Malaysian Airlines.
                  Flights have been cancelled, tried reaching multiple times but no response.
                  I have asked for full refund as flights are cancelled by them.

                  Name - Nishad Banodkar
                  Mobile - [protected]
                  Email - [protected]@gmail.com

                  16th Apr 2020
                  Malaysia Airlines
                  MH-195
                  BOM to KUL

                  17th Apr 2020
                  Malaysia Airlines
                  MH-715
                  KUL to DPS

                  24th Apr 2020
                  Malaysia Airlines
                  MH-714
                  DPS to KUL

                  24th Apr 2020
                  Malaysia Airlines
                  MH-194
                  KUL to BOM

                  These all flights are cancelled. No response from customer care line. Also no proper response to email. Only Twitter sends standard response.
                  Kindly look into the matter
                  MakeMyTrip India customer support has been notified about the posted complaint.
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                    B
                    Bhanu Naidana
                    Mar 31, 2020
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                    Booking id: nl[protected]

                    Total amount paid: 65000

                    Mmt has cheated. Booked a holiday package for ooty and kodaikanal which was cancelled on 2nd day while in ooty due to covid-19. There isn’t any proper or immediate solution provided by mmt and hence booked a return ticket on my own.

                    There isn’t a refund or a proper response from mmt till now even after sending emails. Neither emergency team (Aman) nor relationship manager (Neha; ph – 93*67) are responding to my calls.
                    MakeMyTrip India customer support has been notified about the posted complaint.
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                      A
                      amkdmk
                      Mar 31, 2020
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                      Booking id: nn[protected] was cancelled and confirmation was received from makemytrip on 4th march 2020. However, the refund for this cancelled booking has not been received yet. When i call makemytrip customer care, booking id does not exist so cannot get through to an agent. When i email, i receive an automated response stating a separate email had been sent with a direct chat link, but i never receive it. I understand there is a lockdown, but the cancellation was done much before lockdown.
                      MakeMyTrip India customer support has been notified about the posted complaint.
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                        V
                        Vishwakarma Achar
                        Mar 30, 2020
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                        Address: Delhi, Udupi, Karnataka, 576104

                        I have been an old customer of MMT and so far I was of the impression that the company was giving better service .However like a lightning strike I got jolt in this month about their insensitivity towards customer when they started to ignore my repeated emails to cancel my tickets to japan via singapore due to pandemic. They said, money refund can't be guarenteed and told me to change the date. After I put my foot down, they told they are in talks with Singapore airlines and the refund amount if any will be put to my MMT wallet and to be claimed for some other trip with in one year:( . When I told them that I wasnt my money back in my bank account, they stopped replying to me.How cool is that!!! Now for several days there is absolutely no reply to my mails by MMT. THIS BEHAVIOR OF MMT MUST BE TAKEN VERY SERIOUSLY BECAUSE THEY FEEL INDIFFERENT TO CUSTOMERS. I HAVE PROMISED TO MY SELF THAT I WILL NEVER EVER EVER AGAIN PUT MY MONEY IN RISK WITH MMT. I rate any company based on how sensitive they are when customers in dire need of their help. I got to learn from them their real avatar . Thanks to the lock down for unmasking MMTs real nature. Stay away from MMT and your money will be safer.
                        MakeMyTrip India customer support has been notified about the posted complaint.
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                          S
                          shresth srivastava
                          Mar 30, 2020
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                          Address: Btm 1st stage, 560029

                          It was a pathetic experience which I can't even tell. I have been made fool by MakeMyTrip team.
                          One day before only I booked a Prime Cab to airport from my location for my journey on 21st March 2020 at 12noon which was costing me Rs.503.

                          At 11:20 am customer care team called me and told me that around 11:45am you will get the details of your cab and driver through sms.
                          I waited till 12noon but I didn't get any sms. Then MMT customer care called me and asked me to book an alternate cab as there were no cabs available and they also told clearly that the difference in the fare between the cab you book now and the price at which you booked the cab on MMT will be given back to you.

                          So, it was around 12:15pm and I tried every possible way to book the cab.
                          First I tried mini cab then micro cab then prime cab on Uber but no cab was booked. So at last I booked XL cab on Uber and it got booked.
                          Its fare came around Rs.1430.

                          I shared my cab details to MMT team and after 5-6 times of conversation and arguments I am getting only Rs.250 as refund amount but the difference in the fare amount is 1430-503= Rs.927

                          MMT team is saying why you booked XL cab. It was the worst experience for me till date. And I won't be continuing to use MMT anymore in future.

                          Sorry to say but you guys disappointed a valued customer like me very badly..
                          MakeMyTrip India customer support has been notified about the posted complaint.
                          View replies
                          As per flight changed policy cancel without charges and I was cancelled immediately and indigo refund full without charges and tell me to contect your travel agents for refund.i was called MMT but not satisfy answer.

                          My flight: goa to ahmedabad
                          PNR status :LHYFVC
                          Reply
                          booking ID NF[protected] regarding refund . I paid 1500 to MakeMyTrip and get MMT Double Black membership in December 2019, after getting assurance from MakeMyTrip that I am eligible for 2 Flights Cancellation and 2 Hotal Booking with full refund within a year along other Benefits.
                          When I canceled the Mumbai-Delhi Go Indigo flight Dated 05 August 2020, MakeMyTrip has refused to give me full refund, rather imposing ₹ 300 of cancelation charges on me. Above all MakeMyTrip has never informed me about the suspension of MMT Double Black membership till the time I asked them full refund under MMT Double Black membership.
                          Now crux is:
                          A) MakeMyTrip is not ready to pay Full Refund of my flight cancellation.
                          B) MakeMyTrip is not ready to return my MMT Double Black membership fee which they have charged from me for which MakeMyTrip gave the assurance of good service and now suspended without informing us.
                          C) MakeMyTrip cheated me giving me MMT DoubleBlack membership against charging fee and now refuse to give the service.
                          MakeMyTrip cheated me with my full refund of flight cancellation
                          D) MakeMyTrip again cheated me by charging ₹300 as flight cancellation charges.
                          So this is the way MakeMyTrip treat their customers.
                          If this is you your customer service then better to stop your operation.
                          I am fortunate that I didn’t buy Covid19 Health Policy form MakeMyTrip, otherwise they may suspend the policy, if in case I apply for Claim.
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                            S
                            sumeethinduja
                            Mar 30, 2020
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                            I had cancelled flights directly with the airline and they had communicated that they will give vouchers worth 17360 and cash refund of 4264. But the credit to me is 1424 which is big difference from what airlines have communicated. They have already send me vouchers and hence refunds would have come to makemytrip. I would request you to kindly send the balance refund to close this matter.in times of this special issue of rising coronavirus no company should try to benefit abd would hope makemytrip will do the needful
                            My booking id: nf[protected]
                            MakeMyTrip India customer support has been notified about the posted complaint.
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                              R
                              rarora88
                              Mar 30, 2020
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                              Hi team,

                              This is to bring in your kind notice that while booking flight ticket i have taken zero assurance cancellation by paying rs3016/- extra but now because of covid-19 when i was trying to cancel my booking it says that your ticket is not covered under zero assurance cancellation. I request makemytrip to return the amount (3016/-) to the original payment method. Attached is the screenshot for reference. Below are the details:

                              Date of booking: 30/12/2019
                              Booking type: domestic
                              From & to along with date: bangalore to delhi on 04/04/2020
                              From & to along with date: delhi to bangalore on 30/05/2020
                              # of passenger: 2 (1adult & 1 child)

                              Please refer to screen shot for invoice break up & flight details.

                              I hope provided details will be enough to resolve this issue and amount i paid for zero assurance cancellation will be returned via original payment method.

                              Regards,
                              Rajat
                              MakeMyTrip India customer support has been notified about the posted complaint.
                              View replies
                              Hi Team,

                              Till now, I haven't heard anything from makemytrip. Is there any way to follow up with them.
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                                K
                                Kannuu
                                from Kolkata, West Bengal
                                Mar 29, 2020
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                                Resolved

                                On 26-3-20 emirates cancelled the flights due to the outbreak and spread of covid-19 but till date the refund has not been processed to us by mmt. Trying to chat or e mail doesn’t help may be due to the lockdown but we should be compensated by full waiver and refund by the agent at the earliest. Chat doesn’t help at all
                                Makemytrip booking id in1b[protected] and booking reference no. Nv8226
                                Jun 6, 2020
                                Complaint marked as Resolved 
                                Changed my mind and opted for open tickets to be rebooked through emirates directly with high any fare fofference
                                MakeMyTrip India customer support has been notified about the posted complaint.
                                May 24, 2020
                                Updated by Kannuu                                 The above ticket has been confirmed by the airline to be an open ticket since onward journey was completed but inward/return journey was cancelled by the airlines due to covid -19 and the airline has promised to reschedule the flights fir the incomplete journey without any charge towards change fee or increase in fare.
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                                  M
                                  Mohammed Musatafa Ansari
                                  from Powai, Maharashtra
                                  Mar 29, 2020
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                                  My Booking ID NF[protected]
                                  Mumbai Delhi MUMBAI flight has been cancelled by airlines pls. Advice and or issue a refund.

                                  Mohammed Musatafa Ansari
                                  [protected]
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                                    M
                                    Mrigendranath Ray
                                    from Mumbai, Maharashtra
                                    Mar 29, 2020
                                    Resolved
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                                    Resolved

                                    Address: Flatno 402 OM TOWER CHS Plot no 83 Sector8 Koparkhairne Navi Mumbai, Mumbai City, Maharashtra, 400709

                                    I had booked 2 tickets for mumbai-dubai in airindia express for 26th march 2020 with mmt booking id:nn[protected] paying rs 18, 235 using my sbi credit card. The pnr for this flight xyabxg for date of departure 26 march 2020. Due to covid-19 problem our visa was closed by uae govt on 18th march 2020. On the same day using my mobile app of mmt, i had applied for cancellation of my tickets understanding that maximumrs 2849/- will be deducted from each ticket as i cancelled before 7 days. Mmt has cancelled our 2 tickets on 18th march 2020 but so far did not make any refund in my card account. Neither they are available in phone a standard reply in mobile app that they will contact us in next 48 hrs excepting one reference id given as[protected]. Sms from mmt is enclosed as proof of my cancellation.
                                    Mar 29, 2020
                                    Complaint marked as Resolved 
                                    Nothing has been don by MMT to resolve my complain so far I am surprised how it is marked as resolved.
                                    MakeMyTrip India customer support has been notified about the posted complaint.
                                    Mar 29, 2020
                                    Updated by Mrigendranath Ray                                     I have submitted my complain in your web site hardly half an hour ago i.e, 9:20am 29th march 2020.How within 5mins It shows that the complain is resolved it is not understood by me as complainant Mrigendra Nath Ray
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                                      M
                                      moiez satyani
                                      Mar 28, 2020
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                                      Address: MakeMyTrip(India) Pvt Ltd. PT Gera Complex, Bund Garden Road, Pune India, Pune, Maharashtra, 411001

                                      I had cancelled a flight ticket booked with mmt (Pune to hyderabad, 24th march, 2020) on 22nd march 2020 and amidst covid-19 scare, many travel plans were interrupted, especially due to curfews and lock downs. My travel plans were affected too, and i cancelled my flight directly from the airline (Indigo). Under special case scenario, i was provided with a full refund of rs. 3616; however, mmt has processed a refund of only rs. 116! Even after sharing the details of the email received directly from the airline, mmt failed to process a full refund!

                                      Please help me seek a full refund on my flight cancellations. It's just not fair that i have to bear the costs of flight cancellations for reasons beyond my control
                                      MakeMyTrip India customer support has been notified about the posted complaint.
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                                        F
                                        Farooqshabbe
                                        Mar 28, 2020
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                                        Address: 517214

                                        Booked a ticket on feb 14, pnr: blk5yq. Blr-pnq, 2 travellers, 6e-408 on march 15. Due to #corona, rescheduled my travel on mar 29 with airline directly. After a few days, got the message from #indigoairlines did not operate.

                                        Offered revised booking but i didn't accept, initialed for refund. I got a refund status from #indigo, the refunded amount is credited in mmt. Initialed refund on mar 23 in mmt but received confirmation for zero refund from mmt. 100times called for customerservice not responding.
                                        MakeMyTrip India customer support has been notified about the posted complaint.
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