MakeMyTrip India Complaints & Reviews

Today is new year’s eve and i had made a booking for a hotel room. I checked in 2 hours back and for the last 1hour 40 minutes i have been harassed by makemytrip on account of a miscommunication between the hotel and makemytrip. My invoice shows that all the payment has been made but now the hotel and makemytrip are asking me to pay extra mandatory charges for a new year party which i will not even be attending. This is sheer nonsense and i could not fathom a worse way to celebrate today.
These charges did not reflect at the time of booking. And what is most astonishing is that even now if i try to book a room in the sane property, it nowhere states that extra charges have to be paid whereas the hotel still maintains that the charges will have to be paid even if i book right now. There’s a clear error on part of makemytrip for which i am being made to suffer.
And the customer service team especially mukul and a senior executive vikas, have entirely failed in providing a solution and have rather been forcing me to pay ₹10, 000/- extra to the hotel.
I really cannot believe that on this day and time i am forced to write this review instead of enjoying myself.

I had made an booking for hotel stay for dec 29th 2019 and the payment was made using credit card points and credit card money. Unfortunately i had to cancel and rebook again. But before cancellation i called up their customer care to know how the refund will be made considering both points and money. The customer care agent clearly told me that refund will be made to the original mode of payment meaning i will get back both points and money after some cancellation fees. Based on the confirmation i went ahead for cancellation and now i have received refund of only money and not the credit card points which is equal to 1000 rs. When i called them to know why the refund was not made for points, they are now telling me that points can not be refunded as per their conditions which is no where mentioned or was not told to me too when i called their customer care before cancellation. If they had told me the right info in the beginning itself i would have avoided the cancellation. Because of mmt wrong communication, now i am under double loss since i have lost both cancellation fees and also points too.. These guys are absolute money looters and cheaters with no proper ethics.

With reference to the booking id: nn[protected] in makemytrip for the traveling from dhaka to chennai on 08.12.2019. We have cancelled the ticket today but were informed that no refund for the ticket. This is ridiculous on your their part for non refunding any amount towards the ticket. We expecting 50% towards the refund. We would like to inform that the problem is not solved. We request you to reply immediately.

Respected sir
Mmt gas sold tickets for scratch and win contest wherein customers may win mmt cash or new year party vouchers.
I purchased 10 tickets and win new year party vouchers.
Mmt has provided me the coupon code which i need to apply at hotel i e. Tryst, lower oarel mumbai online at mmt platform.
The coupon code provided by mmt i'd invalid.
When i requested mmt through chat they informed it has to be raised to other team and will take 24 to 48 hrs knowing the fact that coupon is applicable only upto 31.12.2019.
Sir this is cheating by mmt. Now they have removed the scratch and win section from their website
Sir please help me.

I had made booking on makemytip.com in hotel udaipur. Booking id - nh[protected].

As it was my official trip, i had provided all the gst details of my company at time of booking
As per refund policies for this booking, it was non-refundable in case of no show at hotel.

Due to last minute changes in my schedule, i couldn't go to hotel.

Now i have asked makemytrip to share a proper invoice mentioning all the gst details & tax amount as well. Currently the invoice copy which is available on website to download, in that gst amount is mentioned as 'zero'.

I have raised the concern to makemytrip on 23 dec 2019 with reference number[protected] that i want proper invoice with gst details and detailed breakup of amount which i have paid. Post raising the concern makemytrip is offering below solutions:-

1. They are offering to refund me the gst amount. I have clearly told them that i have made a complete transaction on makemytrip either refund the complete amount or share the gst details. This was my official trip, i have submit the bills to my company for the reimbursement.

2. They have provided me invoice from hotel as well.in this invoice complete paid amount itself differ from the amount which i have paid. No use of the invoice.

3. On 24 dec 2019, i got call from makemytrip that issue has been raised to "customer delight" team & they will revert to me by 26 dec 2019. Till today 28 dec 2019, i have no update from customer delight team.

On top of it, the reference ticket which is mentioned above - "[protected]" is closed by ms. Rupali from makemytrip today, although issue is not resolved.
When i called the customer care, customer care don't have any idea about the closure.

I am so surprised that after gst implementation till date makemytrip doesn't have system to provide proper invoice of the booking. (I have made payment to makemytrip)

My simple concern is either provide me proper invoice with gst details, gst amount, bass fare of hotel, service fees, applied discount & net paid amount.

Or

Refund my complete booking amount.

This concern i will be raising to "grievance redressal portal for gst" also so that gst council should know that makemytrip doesn't provide gst invoice.

Dear team, in my mmt mobile app, mmt finance was activated and my balance was inr 200000. I have booked many tickets through mmt finance and i have paid the dues before the timeline. But suddenly it was removed from the payment option. I have received an sms from m/s. Capital float, says that option will be added in the mmt app soon, around 6 months over, still not added. Please check and rectify the issue and add the option. My mobile number is [protected] and email id is kkm. [protected]@gmail.com.

Regards

K. Durai, bangalore

I booked a bus ticket from make my trip on 26th february of inr 591, through internet banking. Amount was deducted from my sbi account but the ticket was not booked, but make my trip claims that they did not receive even though my bank - sbi
Confirms that amount has been transferred to their account on 26th february. If transaction id. Has been generated that means amount has been transferred to make my trip. But they are not accepting that amount is transferred and continuously asking me to contact my bank.
How can they cheat like this. They are not accepting due lack of will to transfer back the money. Please refund the money back to my account as soon as possible

Reference No.[protected] : NL[protected]
Worst hotel booked by MMT for us at Hanoi
We passed through an unforgettable and worst experience of a hotel booked for us during our multi country visit in Nov. last week., at Hanoi in Vietnam.
During our stay there, when we communicated our diificulties to some Utkarsh Singh, soon, and he promised us to solve the issue and revert back soon. Neither their local suppier not any one from MMT reverted back or replied or solved the issues as if not solvable in other country.MMT was not bothered once money is collected beforehand.
The Hotel Atrium, Hanoi was pathetic, inconvenient, dirty and like a third class gas chamber.
I was with family, for my pleasure trip, The question was of choice of hotel/ or our accommodation, which was highly incorrect, amidst tall claims, where ANYONE can be upset.
1.The 10X10 room was having leaking of water from one wall which soaked our bag full of fresh clothes in one night. The water was collected on floor, which was needing moping twice by worker, when reported at the front desk. The source of water may be likely from air conditioner drain pipe, which was opening in room!!
2.There was NO window, ventilator, gallery, balcony or exit/entry except only one door. I had shared the room pictures to MMT, soon. It was like a gas chamber (covered by spotted wall papers), with stale air of days, offering smoky bad odour of perspiration and / or previous stay of an unhygeinic dirty passenger.The room was not cleaned too. The Hotel atrium was a small unit in highly congested area amidst small shops, and hotel people were running, a spa, beauty parlour for ladies, massage centre on ground floor. They had a couple of other rooms and this was the smallest cell like an Andaman cellular jail, which was allotted to us by MMT, . Verbal reassurances of MMT are never the prevalent facts on ground zero.
3. Despite a clear cut MENTION in their final voucher, this room especially had no breakfast facility, the front desk said. The other rooms had. While we had to leave the room early for morning itineraries, we managed the breakfast from outside. Though MMT charged us for the same and, it was written written contract / voucher also., they can refer final voucher). Was that just for a writing? That indirectly suggests that criteria in selection of room by their sales people/ you must have made wrongly/ without knowing details of hotel ! There was no tea/ coffee in this room.
4. The unit was not even the worth for motel. This was the statement given by the tour guide who used to pick up us, in mornings.
5. Why to expect/ talk of swimming pool facility, even the napkin was not there in bathroom/ wash room. The owner behaved like as if she was obliging the street walkers for a free rain baseira. Atrium Hotel is situated in a narrow lane/ street., as shown in picture . MMT showed a class and level of maturity of choosing accommodations abroad for a client who trusted MMT .
It was an absolutely uncomfortable stay for us in whole trip of 14 days.
I have travelled so far 37 countries, but this is the first experience of getting cheated and being befooled, which shattered our trip pleasure. It was a pure betrayal by MMT, while we had laid a full trust on them. Who can remain silent on such issue. They should return our total stay charges of Hanoi, fully back to us.
Vinod Parmar.

I have a valid ticket booked on makemytrip booking id : nn[protected], booked on the 23rd of december 2019 at 4pm approximately for rs 27, 388/-

Just to check the ticket prices i went to cleartrip today (Picture attached with the time stamp) and was horrified to find the ticket at almost rs 10, 000/- lesser.
Yes i do understand that prices are controlled by the airlines, however tried to call and check about the mmt best price challenge.

The agent said, he wasn't aware of such an offer, when i quoted specifics, he said, "oh but sir you have exceeded 24 hours." this irked me because now it is apparent that he was blatantly lying to me. Therefore i continued to ask him details about my cancellation procedure and timeline it would take me to cancel and receive a refund. He kept repeating the same thing over to me, for which i got irritated and asked him to comply with my request and just give me details. He put me on a long hold, i'm not sure why and came back saying he has checked with the airline and asked me whether i want to cancel both the sectors : blr - dxb and dxb - blr, i asked him why he took so long to revert, he again put me on hold and then the call dropped.

I had a funny feeling about this agents attitude and called back the call centre to check if my ticket has been cancelled and requested not to cancel my ticket as i was only checking the procedure and the timeline.

However i was shocked to know that the previous agent had without my confirmation cancelled the ticket.

This is just plain wrong and so inconvenient for us customers to spend time to complain, call the call centre stay on the ivr for long calls and be put under this kind of stress.

I'm extremely disappointed with makemytrip because i had booked for bhurj khalifa activity on december 12 th for which the voucher was not sent to me and i couldn't contact the local agent,
I made several international calls to make my trip and they resent the voucher after the time got over. We were not able to use the vouchers and after making so many calls and complaints make my trip is not ready to refund the money for the same. Booking i'd - 0180 - activity bhurj khalifa

Makemytrip have to refund me rs. 3400 for the activity which they failed to provide on 16/10/2019.

But the refund was not provided after 40days even after many failed calls and chat messages in makemytrip mobile app.

No reply to mails i sent.

Below is the mail i received from makemytrip.

... Mail content...

On thu, 12 dec 2019 at 9:30 pm, dhayalan wrote:
Do anyone follow up on this?

On wed, 4 dec 2019 at 12:45 pm, dhayalan wrote:
Hi,

Any update on refund status?

On fri, 29 nov 2019 at 1:51 pm, dhayalan wrote:
Any update on this?

On thu, 28 nov 2019 at 5:54 pm, makemytrip support wrote:
Dear sir,

Greetings from make my trip!!

Thank you for notifying us your query please accept our sincere apologies for the inconvenience you may have experienced in regards to your trip.

We would like to inform you that we are awaiting vendor's revert on this and will update you shortly.

Your association with us is deeply valued. Should you have any further questions regarding this matter, please let us know.

Thank you for your patience and support.

Regards,
Abnesh singh
Makemytrip
On sat, november 23, 2019 at 19:11 dhayalan wrote:
Hi, when can i expect the refund?

Thanks & regards
Dhayalan

On sat 16 nov, 2019, 6:48 pm, wrote:
Dear sir,

Greetings from make my trip!!

Thank you for notifying us your query please accept our sincere apologies for the inconvenience you may have experienced in regards to your trip.

We would regret to inform you that petronas twin tower could not be done today and we will refund inr 3400 charged for it.

Your association with us is deeply valued. Should you have any further questions regarding this matter, please let us know.

Thank you for your patience and support.

Regards,
Abnesh singh
Makemytrip

... Mail content...

So someone followup on this issue.

I am trying to delete my make my trip account but unable to do it. Your website is not hacing that option. I sent you email also but u didnt replied. It is really annoying and irritating for users. Please add this option in your website.
Can you please delete my make my trip account linked to my email id. I want to use this email id for other mmt account.

I booked a hotel through makemytrip. Please find the details.
Dear *mayank*, your booking is confirmed.

*booking details*
Makemytrip id: nh[protected]
Pnr: [protected]
Check-in: sat, 21 dec 19, 12:00 pm
Check-out: sun, 22 dec 19, 11:00 am
Manage booking online at https://mmyt.biz/2PKnKt5

*hotel* *details*
Oyo 48128 saral resort, pondicherry
1, 2nd cross rd, anna nagar, periyamudaliyar
http://maps.google.com/maps?q=11.980465, 79.84481
For early check-in/special requests call: [protected]
Your booking is not free to cancel.

After reaching the hotel the manager denied the stay. After calling makemytrip they assured help and that too within 45 minutes. It's 12:30 after midnight still no resolution is provided. I been assured to be called within 5-10 minutes with resolution but nothing happened.

Cab booking nc[protected], from 16th to 18th dec 2019.
Cab type & number: xylo: tn63bb7482. Mob: [protected].
Cab driver: madhavan lak.
My name: blaise gomes. Mob: [protected].

On 15th dec 2019. I and my family were traveling for a pilgrimage to velankanni, in chennai and had books a return journey cab through makemytrip for which i had to pay them rs 9659/-. I was then given the name & number of the...

My phone number used for some booking by somebody, i am not aware of that, i received 2 sms from make my trip. Now i received a call from executive for bulk cancellations of booking. I ignored the sms when received thought that may be it by mistake, in sms they use name vini, mohit. Please take action this illegal usage of phone number without my permission by unknown people.

Booking id nf[protected]
Air india flight ai570 on 31st october 2019from mumbai to chennai was delayed by 5 hrs. I had to book another flight as i had connecting flight from chennai.
I was given print out by air india at chennai airport to claim full refund. I submitted all the documents on 7th november 2019 but the case is still not resolved in spite of calling, sending emails with documents again and again.
I am told by mmt representatives they will solve case in 24hrs - 48 hrs. Today being 19th december 2019 still no resolution. Mmt supervisor is not intrested in solving the matter.in spite of me calling several times no call back from supervisor though promised for call back by mmt representatives.
Air india has also sent mail that i am eligible for full refund. Still mmt is delaying. Please solve this matter.

Reference no.[protected] : cab issue

Worst customer service i have ever seen by any travel company. I booked a cab from vadodra to indore but due to lack of legal documents cab got stopped at border check point. After this driver denied to move towards destination and he leave us over there. That time we were standing in the forest area (Naxalite area) for around 3 hours.

I tried to connect mmt call center and they also said sir you have to manage by your self. Then i booked local cab with premium charges.

I have faced so many issue from mmt still your team is asking me for invoice copy of that local taxi driver???
Why we are expecting bill from local taxi drivers where no one is ready to help us in that area???

Regards
Nakul

Hi. Sudesh i have booked a bus which is travelling from shirdi to murud which is near by dapoli as they mentioned on there app i book 2 seats which is nearly 1500rs but when i reached to dropping point i seee that the make my trip fooled me to drop me in murud latur now i dont have enough money to travel bacj to murud dapoli i want my refund and action against the bus

I have booked flights from mmt where i was entitled for special voucher "hotelspecial" which will provide me flat 7600 inr off on my next internation hotel booking but when i tried to apply that voucher, it was showing an error that voucher doesnot exist in database. I have raised multiple concern and team closed all tickets without resoultion.
Pathertic service and support from mmt

Reference no.[protected]
Reference no.[protected]
Reference no.[protected]
Reference no.[protected]

I booked the redwoods homestay in wayanad for 27th dec to 29th dec through makemytrip will full payment of rs. 14, 580/-.

When i called the hotel for confirmation, to my shock i was told by the hotel person that this homestay stopped functioning 2 months back and they have not received any confirmation from any of the agents.

Now i have been calling customer care for the refund from past 5 days just to hear excuses. This is annoying me as i have paid nearly 15, 000/- which is a huge amount to me.

Now since i am lodging complaint in this forum, i expect my money within 24 hours.

Please note this trip is planned exclusively for children as they have vacations and they are very much exited about this trip. Now because of the negigence of make my trip, i am not able to afford to plan any other trips because of shortage of money as my money is blocked by mmt.

Please help me in getting my money of rs. 14, 580/- today itself and help me in proceeding with my holidays.

For your ready reference i am attaching the confirmation received from mmt for booking.

We are very much disappointed with mmt for poor response.