MakeMyTrip India Complaints & Reviews

Hi,

Booked a round trip flight ticket from chennai to ahmedabad. Applied coupon for 1500 cash back, but after booking it is showing 1 rs coupon applied which i haven't applied. It seems to be kind of tricking people by attracting and cheating at last. I have attached screen shot of coupon applied as well. Please take a look at it and initiate cash back.

I had a problem with the surname of two passengers i booked the ticket of traveling alongside me on 30th of december 2019 from delhi to kolkata on flight sg-372. I called them they said in a recorded call that they will speak to spice jet and call me back (Incident took place in 23rd of december, 2019). As assured earlier they called me back and mailed me to send the correct id proofs to spicejet and they will reply back with the updated tickets.
I was assured the same. Then 2 days passed on the 25th i received a mail from spicejet that they don't have a policy to change names so they can't do as i was promised by makemytrip, so i called back at makemytrip and they said they will look into it. Then again after 2 days they called and asked me to book new tickets with correct names, and i will get the refund of the original booking price along with the fare difference. Just they needed a verification that would take just 2 to 6 hours. It was on 27th of december, 2019. Then next they called me on 1st of january 2020 trying to convince me it was my fault, but i quiet rightly have a mail which says that they will send me the corrected ticket that was assured. I am also attaching the screenshots please have a look, they did give me the assurance that i will get my new tickets. But unfortunately now they are trying to prove me wrong.

It is with great regret i have to write this complaint. I made a booking for my mother to visit northeast with the above booking id. The booking was made for two women (Flights, hotels and visits). My mother's friend later on cancelled her flight bookings. No intimation was sent to any o[censored]s. My mother was sent flight tickets and on the airport she finds out that those tickets were cancelled. Before leaving for the airport she contacted the assigned agent from makemytrip to find out the terminal and was told to go to terminal 3 only to be told her flights have been cancelled. She had to buy full price flight tickets, not to mention the trauma a seventy year old women (And we as family) had to go through.

We have been contacting your organisation for 3 months now for refund of the tickets but despite multiple calls (In september, 21st october, 06, 12 and 29 th december there has been no resolution (Only promises to call back withing 24 hours).

I as a son am frustrated by this behaviour and now demand a full refund (Of the entire holiday cost) of the money we paid to makemytrip.

I am really hoping we can resolve this between ourselves without a third party mediation.

Nitin sood,

I have a credit limit of rs. 2 lakhs in mmt travel finance. I have been told my mmt customer care executives that recently its name has been changed to tripmoney. After the change my credit limit was successfully showing under the name tripmoney in my mmt app. Suddenly the same has disappeared from the homepage and payments page. As a result i am not able to pay my emis and i am not able to utilize my credit limit to buy flight tickets....

Airline booking ticket money taken twice later in bank account and banking showing link failure leading to multiple bookings while carrying out booking.

Extra amount taken by makemytrip rs 5673/-for two link failure bookings in early hours of 04 jan 2020. One passenger booking amit sharma. Mobile no used [protected]. Email account [protected]@gmail.com. Two tickets were not received. One received in the mail. The customer care service are on auto with no dedicated person.

Third and fourth bookings through makemytrip and airline were successful for which money was debited from the account and tickets received in the mail.

Request organises refund of rs 5673/-debited by makemytrip without delay for link failures.

Relevant bank statement enclosed.

Hi,

The rail booking from lucknow to delhi with rail booking id nr[protected] got cancelled on 25 th december. I got msg from makemytrip that you get refund within 3 to 5 days. Now, it is 5 th of january more than 12 days passed, they are not refunding my money. I have sent them screenshot of my card transaction statement from 21 st december to till now. But, they are telling they don't have reference number and their customer care team stating we cannot do anything in this regard. Their seniors will look after it but when their seniors refund my money, even they don't know. It is my kind advice to everyone, not make any booking from makemytrip because if your ticket get cancelled, they never refund your money back.

Atul bakshi

Today on 4th jan hotel presidency banglore booked through make my trip .while advertising the rates which r actually 41% off at the time of booking of hotel .But after booking for hotel presidency, banglore on 4thjan2020 rate charged as good as double.This is totally cheating attitude towards the customer.I[censored] want let them clarify charges.&refund me excess charges from makemy trip
Regards
Anilpatil

I had done a booking for fiesta resort from 23rd january to 24th january 2020
But when i received a confirmation mail it was mentioned that booking was from dates 9th january to 10 january and even the number of guests were mentioned to be 2 but in confirmation it is 1.
I have called customer care multiple times and asked for help but i did not receive any positive response from their end.
I could have booked the hotel directly but i have chosen makemytrip because o[censored]ser friendly and reliability
Now i am facing such an issue and no response from your end.

I have booked 2 railway tickets via makemytrip and was not able to cancel the tickets
There is no way to cancel the railway tickets in makemytrip and neither there is any option to talk to customer care representatives
I booked a ticket from bangalore to kolkata and return ticket for the same
Not able to cancel any of the two tickets

Pnr-[protected]
Trn:12863
Dt:03-01-20
Frm hwh to ypr
Cls:3a
P1-rc, 25
P2-rc, 26
Final status may change after charting
For help/inquiry/complaint, dial 139 or go to www.railmadad.indianrailways.gov.in, security: 182

I booked an Lufthansa international flight ticket through MakeMytrip from Delhi to Berlin on 21st December 2019, but was unable to travel because my Schengen Visa application was rejected by the Germany embassy. When I contacted MakeMy trip and sent them the visa refusal letter before 4 days of my travel date, they state that the refusal copy is not stamped by the German embassy therefore will be unable to process the refund as Lufthansa is not accepting the letter.
When i contacted Lufthansa and sent them the visa refusal copies because i also booked the additional seat reservation through there website, they state that the seat reserving refund will be processed once make my trip cancels the flight tickets and processes the cancellation.
I sent the same visa refusal copies that i received from the Germany Consulate in chennai, When i contact them they say that the letter from embassey has its monogram and bar-code scanner along with the transaction number and date. As per the airline and lufthasa policy i am entitled with full 100% refund of both my flight and seating tickets.
Below are the details of my ticket details. attached are the copies of my visa refusal letter along with passport.

Kindly please help

Lufthansa Booking Code : UJF5XJ
Ticket number :[protected]

Thanks,
Ratan Kishore
[protected]

We have cancle our hotel(Cerulean Retreat, Lava) booking on time and Refunding amount 3212. But the amount has been credited 3046. We dont know why the amount has been deducted from 3212.Because cancellation done 29th dec.For reference ( Their was no penalty charge. Dear Sudip, the free cancellation window of your stay at Cerulean Retreat In LAVA will expire from 31 Dec 2019 at 12:00, (IN time). After this time, the cancellation charges will be applicable and can be checked online on MakeMyTrip. Refund amount of INR 3212.0 for MakeMyTrip Booking ID NH[protected] has been processed. Amount will reflect in your account in 3 working days. )

Hello,

I booked Jet Airways flight from make my trip online and Jet airways cancelled the flight; after contacting make my trip, they said they will refund the money but they never did.

Jet airways gave refund to everyone they owe. After trying to contact many times, Make my trip hasn't responded yet on this matter. It's almost one year.

I will appreciate if you help me to get my refund.

Website: https://www.makemytrip.com/

Booking ID - NN[protected]

Flight : JET AIRWAYS 9W 233

Booked On: 29 Jan 2019

Total Amount: ₹ 33765

Jet Airways
[protected]

Thanks and Regards,
Chirag

Make my trip is not refunding the amount. They are not understanding the issues.

I had booked 4 tickets in october 2019 and then based on their suggestion, i had rescheduled the tickets as there was a better offer.

1) for the rescheduled flight in october for ‘4’ passengers i got the refund of 45, 000/- in october 2019. I am not questioning this part.

2) on december 5th 2019 i had cancelled one passenger’s ticket as he didn’t travel. For that i didn’t get the refund of 17, 000/-

Everytime i ask a question to make my trip about the refund, they just tell that a refund of 45, 000/- was processed in october. That is not my problem.

I am asking for refund for point number 2 mentioned above. 17, 000/- for the ticket cancelled in december

The moment i saw MMT assurance from makemytrip website, i went with TBG residency Perinthal manna, kerala booking on 28th of december.It was terrible ever .

Underground Parking available but difficult to go in due to obstacles and cows.Appreciated for standing with nations need of protecting cows in the underground parking and not keeping a lift or light for the cows.

Room is so small compared to less priced 3 star hotel in calicut city which costs 30% less than this lodge.

Breakfast included in the package, but it was a scam by having local third party hotel @Rs.50 per person, poor quality food.

Brocken walls No handle for shower or pipe.

Even-though there was fire and short circuit in the room, no response from the ECB or fire alarms, later i found that it was a mosquito repeller no fire alarm.

The complete blame should go for Makemytrip ### they gave MMT assurance and fools like me to believe that

Today is new year’s eve and i had made a booking for a hotel room. I checked in 2 hours back and for the last 1hour 40 minutes i have been harassed by makemytrip on account of a miscommunication between the hotel and makemytrip. My invoice shows that all the payment has been made but now the hotel and makemytrip are asking me to pay extra mandatory charges for a new year party which i will not even be attending. This is sheer nonsense and i could not fathom a worse way to celebrate today.
These charges did not reflect at the time of booking. And what is most astonishing is that even now if i try to book a room in the sane property, it nowhere states that extra charges have to be paid whereas the hotel still maintains that the charges will have to be paid even if i book right now. There’s a clear error on part of makemytrip for which i am being made to suffer.
And the customer service team especially mukul and a senior executive vikas, have entirely failed in providing a solution and have rather been forcing me to pay ₹10, 000/- extra to the hotel.
I really cannot believe that on this day and time i am forced to write this review instead of enjoying myself.

I had made an booking for hotel stay for dec 29th 2019 and the payment was made using credit card points and credit card money. Unfortunately i had to cancel and rebook again. But before cancellation i called up their customer care to know how the refund will be made considering both points and money. The customer care agent clearly told me that refund will be made to the original mode of payment meaning i will get back both points and money after some cancellation fees. Based on the confirmation i went ahead for cancellation and now i have received refund of only money and not the credit card points which is equal to 1000 rs. When i called them to know why the refund was not made for points, they are now telling me that points can not be refunded as per their conditions which is no where mentioned or was not told to me too when i called their customer care before cancellation. If they had told me the right info in the beginning itself i would have avoided the cancellation. Because of mmt wrong communication, now i am under double loss since i have lost both cancellation fees and also points too.. These guys are absolute money looters and cheaters with no proper ethics.

With reference to the booking id: nn[protected] in makemytrip for the traveling from dhaka to chennai on 08.12.2019. We have cancelled the ticket today but were informed that no refund for the ticket. This is ridiculous on your their part for non refunding any amount towards the ticket. We expecting 50% towards the refund. We would like to inform that the problem is not solved. We request you to reply immediately.

Respected sir
Mmt gas sold tickets for scratch and win contest wherein customers may win mmt cash or new year party vouchers.
I purchased 10 tickets and win new year party vouchers.
Mmt has provided me the coupon code which i need to apply at hotel i e. Tryst, lower oarel mumbai online at mmt platform.
The coupon code provided by mmt i'd invalid.
When i requested mmt through chat they informed it has to be raised to other team and will take 24 to 48 hrs knowing the fact that coupon is applicable only upto 31.12.2019.
Sir this is cheating by mmt. Now they have removed the scratch and win section from their website
Sir please help me.

I had made booking on makemytip.com in hotel udaipur. Booking id - nh[protected].

As it was my official trip, i had provided all the gst details of my company at time of booking
As per refund policies for this booking, it was non-refundable in case of no show at hotel.

Due to last minute changes in my schedule, i couldn't go to hotel.

Now i have asked makemytrip to share a proper invoice mentioning all the gst details & tax amount as well. Currently the invoice copy which is available on website to download, in that gst amount is mentioned as 'zero'.

I have raised the concern to makemytrip on 23 dec 2019 with reference number[protected] that i want proper invoice with gst details and detailed breakup of amount which i have paid. Post raising the concern makemytrip is offering below solutions:-

1. They are offering to refund me the gst amount. I have clearly told them that i have made a complete transaction on makemytrip either refund the complete amount or share the gst details. This was my official trip, i have submit the bills to my company for the reimbursement.

2. They have provided me invoice from hotel as well.in this invoice complete paid amount itself differ from the amount which i have paid. No use of the invoice.

3. On 24 dec 2019, i got call from makemytrip that issue has been raised to "customer delight" team & they will revert to me by 26 dec 2019. Till today 28 dec 2019, i have no update from customer delight team.

On top of it, the reference ticket which is mentioned above - "[protected]" is closed by ms. Rupali from makemytrip today, although issue is not resolved.
When i called the customer care, customer care don't have any idea about the closure.

I am so surprised that after gst implementation till date makemytrip doesn't have system to provide proper invoice of the booking. (I have made payment to makemytrip)

My simple concern is either provide me proper invoice with gst details, gst amount, bass fare of hotel, service fees, applied discount & net paid amount.

Or

Refund my complete booking amount.

This concern i will be raising to "grievance redressal portal for gst" also so that gst council should know that makemytrip doesn't provide gst invoice.

Dear team, in my mmt mobile app, mmt finance was activated and my balance was inr 200000. I have booked many tickets through mmt finance and i have paid the dues before the timeline. But suddenly it was removed from the payment option. I have received an sms from m/s. Capital float, says that option will be added in the mmt app soon, around 6 months over, still not added. Please check and rectify the issue and add the option. My mobile number is [protected] and email id is kkm. [protected]@gmail.com.

Regards

K. Durai, bangalore