MakeMyTrip India Complaints & Reviews

We are booked city land travels from Sonipat to shimla because my kvs exam held at shimla on 21 February 2023. At 9 p.m.driver say to pick up us from murthal at 11.45p.m but I was dialing the driver number after reaching murthal he didn't pick up the call we are standing there for 1 30 am and he didn't call back and also not pick up my calls .when we call to another number ([protected] ) says that your amount will be refunded before 12noon .After 12noon we call back and they give us time 2 p.m. and after 2p.m when we call them he say that they will punish driver only .They didn't gave satisfied response to us . I have physical harrased by them .I had not attempted my exam because of City land bus"s poor service .We only want to refund my amount .

I locked price couple of days back for 4 travellers and was trying to pay today to confirm trip. Transaction failed saying that no seats are available now and lock price will be refunded. However I was able to book tickets on airlines directly which means tickets were available. Downside is that I ended up paying 15k in addition to what I would have if I had bought 2 days back instead of locking prices.

Horrible service from these fellows

I used this platform to get complain and get my refund. However, I got an email saying my invoice is not valid. Out of the total Rs 839, I paid 213. And the rest was supposed when I got the cab, which never came. Now I received an email saying my tax invoice is not valid. This is ridiculous. I need to be reimbursed. I WILL NEVER CHOOSE YOUR SERVICES AGAIN. Make My Trip India is unreliable and the helpline numbers don't work and so does every other number provided via booking.

I booked for a cab to go to the airport on the 17th and the cab never showed up. I booked it for 6 p.m and waited. I called them and they said the driver would call. I tried calling them again and they conveniently ignored my calls. On make my trip it says the travel was completed but THEY DID NOT EVEN PROVIDE A CAB FOR ME. I NEED A REFUND!

The website has mentioned that you will be getting 12% flat discount on hotel after booking a flight.
But after booking the flight, the offer could not be availed on the hotel booking.
Customer care kept my call transfering from airlines department to hotel department.
I am attaching the screenshot with this complaint.
Also I have attached the hotel booking screenshot and flight booking screenshot.
Later I have to book hotel it at full price.
I could have saved around Rs.2041

I have requested for refund of My Balance cash(INR 3332/-) in my wallet
to my bank account / I have given my bank details as well

but I haven't received any amount and inturn in my wallet
its showing "0"balance & Cash Transferred to bank Status(NN[protected] as debited

kindly treat this as urgent and refund the amount which i had in my wallet asap.

I have cancelled flight ticket booking ID AN22YPJK1EQY8C2Q6523. I have got confirmation from customer are executive that Full refund has been processed.

As per telephonic discussion and email confirmation from makemy trip full refund of AED 515 has been processed 515 AED . Unfortunately, I have received only AED 455.

upon contacting customer care now, they are saying ticket has been closed. It's been a long time since the issues were not resolved,
I have your email copy also for a full refund of AED515.

My flight ticket booking canceled in Site, but the amount was deducted from my account. Please help me on this issue. When the amount will return.

My money has been deducted from my account on 10.02.2023 on 12:20am it been three days it's really disappointing how irresponsible they are their customers care services are not good. Such kind of behaviour shouldn't be repeated I hope they refund as early as possible.

I have makemytrip account with mobile number [protected]. i am unable to delete account. When i tried to delete i am not getting OTP. When logging in able to receive OTP.

I don't want to continue with my makemytrip account. Please help me to delete my account...

Booked a tour package to North-east for 6 days and 5 nights which included 2N stay at shillong 2N in Kaziranga 1N in Guwahati. My plan was modified without my consent or information. 3rd day activities have been thrown out of the itinerary and also Kaziranga National park visit has also been made chargeable even after receiving the total package amount in advance. Due to this my whole trip is ruined. This is a clear case of Fraud selling of Tour Package. Please help get the refund for activities excluded/ Modified later on.

Me and my husband applied for Dubai visa through MakeMyTrip.com 20 days before. I have received the visa. My husband is not recieved yet and we are travelling next week Friday only. Please help us.

Dear sir, Not a day passes when I don't get four- eight spam mails from MakeMyTrip. i fail to understand what this cheap worthless ccmpany gains by sending out so many spam mails.

Hi we booked dreams hotel danng vietnam for 3 day from jan 7th...but hotel got closed.

We raised request for refund on sameday but till now no refund is proceeded.

Hi we have booked hotel dreams in danang vietnam, fir 3 days from jan 7th.

However, the hotel was closed. We complient on sameday till now refund was not given. We need faster response.

Booking id[protected]
I applied for Dubai visa on 30th of jan, 2023, I.e on Sunday.
I was told I would get the visa in 2 to 3 days and at the most by 6th of February. (Mentioned in the photos as well). My plan was to leave for Dubai on 10th and return by 15th.
But the agent has forwarded the application to the embassy on 4th of Feb, I.e on Saturday which is not even a working day for the embassy. And I dint still receive the visa even by 8th.
I have my leave only till 15th and need to return by 15th at any cost. Now that the visa is very delayed, I can't got for the trip. I'm very much disappointed by this.
I have been approaching mmt customer care since 3 days and made more than 10 calls. I'm always told I ll get a call back in an hour or two and then no body gets back. They don't even get me connected to their superiors.
Kindly arrange for the full refund as my plan got canceled due to the recklessness of mmt agent divank which caused the delay.
I would also request you to look into the customer care agents who are being so irresponsibleand dont even get me connected to superiors. Nidhi dolly aishwarya are a few names that I could recall.
I'm already very disappointed that I had to cancel my trip because of devank fault. Atleast arrange for refund as they could not fulfill their promises and not cause me financial pain too.
I dont need that visa anymore as I anyway can't go for the trip.

I Booked A International Ticket From Bahrain To Mumbai For[protected] But When I Received The Ticket It Was Mentioned[protected] Then I Tried To Change The Date To[protected] And Paid Extra 5K For That And When I Received The Ticket Again It Was Showing[protected].
I Don't It Was Their Website Mistake/Glitch/Bug Or Airline Mistake.
My booking ID : NN2J3K2S6R9QQQHK4359

Here is the voice recording of bus operator from whom I booked and who cancelled it on 10th jan . This is the request I'd for the claim ... please check with the operator again it's already been 10 days till now ... MMT employees gave this I'd to contact . Booking I'd- NU[protected]
Reference PNR- 28CBM39Q
request ID is[protected].
Please take action as 1 of your reply said there is no cancel booking and they haven't gave any refund... The operator clearly said he reverted back money to operator

Hi Team, I had booked an Hotel in bhubaneswar through make my trip and I spend almost 5k to reach there and also I had booked the hotel by paying approx 4.5k and Hotel sold all his room before I reach and finally they denied me to checkin, However makemytrip confirmed me the booking via email. When I raised the concern Makemytrip forcing me to take the booking amount but I lost almost double of that to reach the hotel due to travel cost and all. Makemytrip is neither having pay at hotel option nor customer can cancle the booking so its a game which they played with me like hotel will deny checkin and MMT will call and force something to accept. I want proper investigation on this.

Today i booked a train ticket from Delhi to Ahmedabad(ASHRAM EXPRESS), payment(2144.4) is deducted from my account but didn't get any ticket
https://railways.makemytrip.com/railways/review