MakeMyTrip India Complaints & Reviews

We booked a holiday package to Singapore dated 28/02/2020 we have paid the advance amount of Rs.2, 20, 000/-, but due to COVID-19, all packages were canceled on 22/02/2020. we have approached the company to refund our advance amount many times. but no response was found so we are going to the complaint, if we don't get any response in 15 days we forcefully have write to the PMO office or to move the Consumer forum

This is regarding a cancelation of one of the bookings I made through makemytrip. The booking was done on[protected]. However the plan got changed and I canceled the booking on[protected].

Today morning I received an email stating that the request was cancelled. I tried canceling again around at 12pm today. I also contacted the customer care and I was told that cancelation is not possible, however the date can be changed which I don't want to do. I've attached the proofs stating cancelation can be done till check in and also the screenshot of the cancelation. Please check and refund the amount as soon as possible. The customer care personals keep disconnecting the call when I ask for refund. Totally unacceptable.

Immediate action is highly appreciated.

By mistake, I have transferred Rs.19540 from my GPay to MakeMyTrip UPI GPay account.

Can get this refunded. I am sending mails and calling customer case, bu there is no proper response. I didn't except these kind of support from recognised organisation. Can you get this address at earliest

Respected Sir/Mam,
I try to book train ticket, date 4 April 2023 at 8:14 pm but booking is not completed/ failed and amount Rs. 842 is deducted to my account. My booking ID is NR [protected].
Shows refund of Rs.842 with RRN Number [protected] has been processed to the account in 1-2 working days and refund credited in account expected by 5-6 April.
Please refund my dedicated amount.
Thanks and Regards,
Ajaz Ahmad
Booking ID- NR [protected]

Hello, I have recently booked a flight through mmt, and paid extra to utlize free data change option.
Now when I trying to change the date, I see no flights available, however when directly trying to make the booking, same flight is available on the required date.

This really feels like a scam, where you charge extra for the date change and does not allow to change it.
I also tried to call mmt support, where...

This is regarding the booking I’d-NR[protected]. Opted the option trip guarantee to book the train ticket. After the chart preparation the ticket got cancelled due to waiting list as per the policy of trip guarantee. The refund was initiated and I received it as well. The issue is about the 2X refund voucher which I received from make my trip. I tried using the voucher to book a train again but there comes a pop up that “sorry!...

I made UPI transaction for booking flight of INR ~4169 and money got deducted but website did not proceed further neither showing any transaction record have checked with Bank and transaction was successful Since there is no Refund even after 2 days.
I am trying to get customer support from makemytrip but unable to contact as there is no such support available to discuss about my complaint.

I have booked a roundtrip ticket under your Ref. No. NF233H4206W56DK70383.
While an amount of Rs. 7, 647/- is also debited in my Amex Credit Card, subsequently, the booking stated that my booking failed.
Now I have to get the amount of Rs. 7, 647/- back in my Credit Card Account at the earliest.
Kindly look into my complaint and afford refund at the earliest. This ticket is booked by me (S.S.N. Murthy) for my wife Mrs. Lalitha Murthy is trip from Chennai to Mumbai and back.
Regards,
S.S.N. Murthy
Mobile No. [protected]/[protected]
Email: [protected]@yahoo.co.in;
murthynarayana.[protected]@gmail.com

Hi,

The very first thing before trip started make my trip team said cruise issue resolved that will be available as activity why he did false promises?
Second no dinner served they distributed fried rice packet was that they called a dinner?
Third i need refund for that activity cost as that is not as we planned.
I need resolution on above point because they are just did false promises and send the people on trip and people cant do any thing just to stuck in that.

Please lodge complaint and take appropriate actions.

I have all the name of make my trip employees who did this furgery.

Thanks
Abhinav
[protected]

I have booked the ticket of 28th of march for Nagpur in aadi travels when i rached the destination the owner of the bus has started fight with us and cancelled my ticket and not given the refund also. The owner of the bus agency used very very bad words that i was with my 18 months baby and still he was fighting i want my refund Ticket was booked by pritam meshram name from surat to nagpur. Please resloved my problem and i want refund

I booked tickets for my father as per Reference No.[protected] : NN2H0QUPH9JVRW7G6981.
After booking the ticket on Makemytrip website there was an option to include Travel insurance. I accepted the option for insurance and paid the additional amount. (February 07 2023)
On receiving the insurance document, it only had my fathers name on the policy. I sent an email to Reliance company and asked them to add passport details on the policy. They asked for a passport copy which I sent. (March 02 2023)
Now Reliance is saying that the insurance has to be cancelled as my fathers age is above 70. (March 04 2023)
My father is already in South Africa. (March 04 2023)

Can you pl assist with the travel insurance for my father. I am a regular customer of Makemytrip and expect some customer service from your company.
Aditya Kale
[protected]

I book an Ladakh 29th March 2023 for Ladakh.
We were suppose to pay nearly 2, 32, 000 but at the moment of payment of the booking fee it raised to nearly 2, 42, 000.
We were offered 46, 400 per head for 5 people and while booking it went to 48, 400 per head.
Now our cousin had also booked for the same trip booking after us for approximately 39, 300 per head. That is nearly 1, 18, 000 for the 3 of them.

Why is there so much of price difference between us for the same exact trip.

I am expectig a refund of 37800 (approx) from MMT against the booking ID MN2R7RJZIVA6OGER3318. Since last 15 days MMT and team is making a fool of me by saying that refund has been processed and will come to you soon. At times they say that we have processed the refund and I should chk with my bank and at times they say that they processed the refund and it got declined. In the last 10 days I have spoken to their cust service reps Paras, Deepti, Khushi, Aakash supervisor Arvind but everyone in totally useless. The only thing that they say is that refund is on its way and that I should wait.
It is a team of completely inefficient people who just make a fool of customers and nothing else

Booked a cab service with makemytrip and chose the partial payment option (paid some amount in advance and rest as cash on arrival). However to my horror, makemytrip billed me almost twice the amount on arrival. I tried reaching makemytrip customer service to understand the issue but was unable to reach customer service and got lost in the IVR options. Since there was no other option left, I paid the driver and later raised a complaint with makemytrip. After investigation by makemytrip, it was clear the driver had fraudulently entered wrong number of miles to inflate the amount. After sitting on the issue for 2-3 days and even though after knowing the driver fraudulently inflated the miles, makemytrip decided to side with the driver and started asking me for proof (apparently the invoice they send you is not considered proof by them)

I was on holiday trip to Andaman on Dec 2021. My booking id is NL[protected]
Just before the trip my return flight to kochi from Port Blair was cancelled by the flight company Go Air. And MakeMyTrip initiated a refund of Rs.16656 on behalf of me. In that refund only Rs.2850 was credited back to my account. Balance of the refund never credited to my account. MakeMyTrip officials are saying it was delayed due to the flight company as they didn’t give refund to MakeMyTrip. When I enquired with Go Air by calling their customer care they confirmed that refund was given to MakeMyTrip. Go air PNR is BB56WQ. Still now no response from MakeMyTrip officials
Attached images of MakeMyTrip and Go Air

For my booking ID NL[protected], I had categorically requested 4 star hotel where I had been given Hotel Trans international .

This is literally 2 star hotel as per below

Rooms are not up to standards
Linen not provided. Upon asking for hand towel - was given paper tissues
Toilet roll given felt like used
Toilet seat has marks on it
No complimentary water tea and coffee in room
No facial tissues in room
No hair dryer amd iron
Towels not provided
Extra bed request where the blanket was alll with stain and cover was broken
Fan is making noise
AC isn’t working peoperty
Lifts in hotel isn’t working

And this is 4 star hotel

Felt like inhave been ripped by saying this is 4star accomodation

I need my money back extremely disappointed with the facility and even suggestion by MMT

My booking experience for a Trip to Nepal has not been so good as I thought it to be.
The seller was incapable of handling customers, understanding about the customers, their documents etc..

I provided all my documents to the seller for verification and go ahead with the booking. She checked and asked me to proceed entering details in the online form and pay the booking amount.

She never verified my details...

Sub: Horrifying experiences after booking holiday package with Makemytrip
Ref: Booking ID No: NL[protected]
I present below the following facts:
1. I (Sheela Raj), along with my family had booked an Andaman Package with Four Star Hotel Stay for a period of 6 nights, 7 days ( 6/03/23 to 12/03/23) . (Booking ID NL[protected]
2. We had paid in advance all the charges for the stay at 4 STAR HOTELS for this Andaman package.
3. Appallingly, we were put up in the cheapest rooms in 3 star hotels at Havellock and Neil islands. The rooms were pathetic with unclean washroom, broken furniture and no basic amenities like hot water etc. (We have the Photographs of the room)
4. When we tried to reach out to MMT, they were totally unresponsive and unhelpful. Ms Meena Sharma, who had done our bookings was not picking up our calls. Such callous and unsupportive attitude towards customers from MMT is highly unprofessional and deplorable.
5. There were many other issues and bad experiences with the arrangement made by MMT during this trip, which will be elaborated in my further communications if needed.
6. As a matter of fact, MMT totally ruined our holiday trip by putting us through lot of hardships and mental harassment because of their utter mismanagement of our trip.
7. We have been contacting MMT before we started our trip, during our trip and after returning from the trip but with no respite/ resolution to our grievances. During our communications with MMT we were never put through to a senior management person inspite of repeated requests.
8. MMT’s so called service specialist, Ms Nikita Basnotra, was trying to justify, with vague reasoning, that the hotels where we were put up was indeed 4 star hotels, even after MMT representative at Havellock island, the hotel themselves and the websites of the Hotels clearly state that they are 3 star hotels.
9. MMT has clearly cheated us by putting us up at 3 STAR hotels after confirming and taking payment for four star hotel stays. We thus demand that MMT refund us the amount paid for the 4 star hotel stays at the earliest.

Sub: Horrifying experiences after booking holiday package with Makemytrip
Ref: Booking ID No: NL[protected]
1. I (Sheela Raj), along with my family had booked a Andaman Package with Four Star Hotel Stay for a period of 6 nights, 7 days ( 6/03/23 to 12/03/23) . (Booking ID NL[protected]
2. We had paid in advance all the charges for the stay at 4 STAR HOTELS for this Andaman package.
3. Appallingly, we...

Reference No.[protected]
Booking ID, NF2Y8N6U252X3UW32684
Ticket details[protected]

My Email of 12 Feb 2022:
Subject: MMT case- MY PNR No. J20E9 Urgent Grievance /Help please

Dear CEO of Make My trip

And CEO of Air India

I have a grievance.

I wanted to attend a death ceremony and in urgency i booked a ticket 2 hrs ago on 12 Feb 2022. I am in Chennai right now. I wanted to go from Chennai to Mumbai. But by genuine mistake due to panic, i did a wrong sector booking i, e from Mumbai to Chennai.

Then my ordeal started.

I called more than 7 times.
Spoke to MMT team x 3 times.
Spoke to Air India x 2 times.
No one helped me with change of sector, nor change of date ( 4 weeks down the line 13th March 2022) and nor refund.

I am very disappointed right now.

I do not want to lose my hard earned money.

Please use kindly your discretion and help me with a resolution.

Much appreciated

Kind regards

Narender

[protected]

Frequent flyer no.[protected]

Chronology of my calls-

mmt1-pooja
mmt2-aniket
ai x irfana x can't change sector.no reasons given.
ai x sonali-change of date she put me across x 3 times talked same, as she has no access to do so.no email id given for complaints/grievance? is call recorded? she put the phone down

mmt 3
reboot phone
to get OTPs

called 7 times
panic
death ceremony

Ayushi
check
name
sector
no show
let me check. supervisor Durga.
goodwill gesture
sorry
reservation team [protected]
Wrong number

It is going to Spice jet.