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MakeMyTrip India Complaints & Reviews

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Updated: Dec 5, 2025
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MakeMyTrip India reviews & complaints page 231

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P
priya chandnani
from Indore, Madhya Pradesh
Apr 16, 2019
Resolved
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This is a follow up email regarding processing of our visa application pending before bobby nagar. We have forwarded our documents to mmt on a trust basis further we have sent many emails for confirmation on receipt of documents. However there is no response from visa department. We have booked tickets for singapore for25 th april if anu non compliance happens than mmt shall be solely responsilble for that. Please get our visa’s done at the earlies
May 24, 2019
Complaint marked as Resolved 
MakeMyTrip India customer support has been notified about the posted complaint.
Verified Support
Apr 23, 2019
MakeMyTrip India Customer Care's response
Dear Priya,

Regret the inconvenience

We're so sorry to hear that your experience with us was not as expected. We never want you to feel like you're stuck with a bad experience.

Please share the booking ID so that we can assist you further.

Regards,
Team- MakeMyTrip Care
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    S
    from Mumbai, Maharashtra
    Apr 16, 2019
    Resolved
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    Resolved

    I have booked my ticket through make my trip website, bus name universal bus, pnr number: ubs86676, bangalore to sattur, 5 april 2019, 6.45 pm, seat number: e3. This bus was cancel by universal travels, ticket amount not refund yet. Please return my amount early as possible. Thanks.

    The above massage is clearly explained, what details you want to proceed.
    Please return my money early as possible.
    May 25, 2019
    Complaint marked as Resolved 
    MakeMyTrip India customer support has been notified about the posted complaint.
    Verified Support
    Apr 23, 2019
    MakeMyTrip India Customer Care's response
    Dear Suresh,

    Regret the inconvenience!

    We're so sorry to hear that your experience with us was not as expected. We never want you to feel like you're stuck with a bad experience.

    Please share the booking ID so that we can assist you further.

    Regards,
    Team- MakeMyTrip Care
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      A
      arjun8792
      from Delhi, Delhi
      Apr 16, 2019
      Resolved
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      Resolved

      With reference to audio clip that we sent you, your executive confirmed that there was no baggage allowance information mentioned on our E-ticket. He asked us to email our e ticket and payment slip for extra baggage and you will reimburse the amount because it was your mistake that baggage allowance was not mentioned on our E-ticket.
      I have been taking follow up every alternate day. Every time i talk to different representative and i have to explain them whole scenario each and every time i am given same reply that we are forwarding your complain our executive will get back to you within 24 hrs and days go by but i receive no one calls from your office. If this is how you are going to treat your customer then this whole thing should be made public.
      Kindly revert within 24 hrs with positive response.
      May 27, 2019
      Complaint marked as Resolved 
      MakeMyTrip India customer support has been notified about the posted complaint.
      Verified Support
      Apr 23, 2019
      MakeMyTrip India Customer Care's response
      Dear Arjun,

      Regret the inconvenience !

      We're so sorry to hear that your experience with us was not as expected. We never want you to feel like you're stuck with a bad experience.

      Please share the booking ID so that we can assist you further.

      Regards,
      Team- MakeMyTrip Care
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        M
        Mukesh Gupta2019
        from Gurgaon, Haryana
        Apr 15, 2019
        Resolved
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        Resolved

        Booking id: nf[protected]
        I had done my flight booking on the mobile using makemytrip app. On the dash board it was advertised that upto rs1000 discount shall be available if payment is made using hdfc credit card. I made payment through hdfc credit card but have not received any discount. On enquiry i was told that i had not applied the discount code. On the mobile app there was no mention of applying any code upfront. Only requirement mentioned was to make payment through hdfc credit card which i did. It is only on the desktop version code is available upfront. There is also a link https://support.makemytrip.com/MyAccount/MyIncidents/NewComplaint
        Mentioned for making complaint, which doesn't open any thing.
        I am eligible for discount of rs.500.00 on my booking which should be refunded in my credit card account.
        May 24, 2019
        Complaint marked as Resolved 
        MakeMyTrip India customer support has been notified about the posted complaint.
        Verified Support
        Apr 23, 2019
        MakeMyTrip India Customer Care's response
        Dear Mukesh,

        Regret the inconvenience!

        In reference to your complained, we have checked and found that no E-coupon was applied as per booking logs.

        Unfortunately, we will not be able to process any refund in this regards.

        Regards,
        Team- MakeMyTrip Care
        Apr 23, 2019
        Updated by Mukesh Gupta2019
        This exactly is the issue. Coupon code is visible upfront in the desktop version. So is not the case in the mobile app version. How can one apply the coupon unless it is visible upfront. I had done the booking using mobile.
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          J
          Jevita Lobo
          from Mumbai, Maharashtra
          Apr 15, 2019
          Resolved
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          Address: Mumbai City, Maharashtra

          Hi,
          I had booked round trip flight jet airways (9w-433) and indigo airlines (6e-459) from bom to ixe, although e-ticket showed as it is confirmed later both the flights got cancelled and also no money was refunded. Kindly requesting you to refund money asap

          Flight details:
          1. Booking id: nf[protected]
          Date: mon, 15 apr '19 - mon, 15 apr '19
          Flight: jet airways (9w-433)
          Passenger name: anil calistus dsouza
          Pnr : tsdyvg
          E-ticket no. : 589-[protected]

          Flight details:
          1. Booking id: nf[protected]
          Date: mon, 22 apr '19
          Flight: indigo airlines (6e-459)
          Passenger name: anil calistus dsouza
          Pnr : vy4cqb
          E-ticket no. : vy4cqb
          May 25, 2019
          Complaint marked as Resolved 
          MakeMyTrip India customer support has been notified about the posted complaint.
          Verified Support
          Apr 22, 2019
          MakeMyTrip India Customer Care's response
          Dear Jevita,

          Regret the inconvenience!

          In reference to your complained, our team is following up and in constant touch with Jet Airways to get updates on your booking refunds and will keep you duly informed about the status of your refund. We will process the refund as soon as we receive it from the airline. Viewing their current situation, it is likely to take some time. We are unable to commit any timeline at the moment however rest assured that our team is working tirelessly to fast track the refund process for all our customers and you will be notified with the latest update/s.

          Regards,
          Team- MakeMyTrip Care
          Hi Jevita,

          We would like to confirm that the reservation stands confirmed and there is no flight cancellation under the booking reference number VY4CQB. Alternatively, you may visit http://www.goindigo.in or reach us at[protected] for further assistance.

          Regards
          Team IndiGo
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            K
            Kilon Mehta
            from Surat, Gujarat
            Apr 15, 2019
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            Address: BAHUBALI COMPLEX, KALANALA, Bhavnagar, Gujarat, 364001

            MakeMyTrip issued us wrong tickets for international travel after taking full payment. On returning back, airlines not found child name in their system. On complaining about long they issued stand by invalid boarding pass without seat no. and Manipulated PNR. On communication with MakeMyTrip, they have agreed of their BIG MISTAKE but not refunding the amount.

            We have to purchase all new fresh tickets worth Rs.185000 for next day flight as MakeMyTrip is giving us tickets after 10 days and we do not have visas to stay back for 10 long days at the airport.

            Enclosure:
            1.Child invalid stand by boarding pass issued without seat no and changed PNR No

            2. MakeMyTrip Apology Email
            +2 photos
            MakeMyTrip India customer support has been notified about the posted complaint.
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              D
              devargha
              Apr 15, 2019
              Resolved
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              Resolved

              I had booked a holiday package through mmt nl[protected] to singapore from mumbai on 05.05.2019. I had been assigned a relationship officer ms. Deny davis. On 11.04.2019 i received a message from make my trip that my jet airways flight has been cancelled from mumbai to singapore and i need to claim the complete refund through mmt. On enquiring about the same through my relationship officer, till date i have not received a single response by when i will be provided either alternate flight options nor have i received the refund amount or any process to retrieve the refund amount.
              An initial amount of inr 77000 has been taken from me and i am stuck with mmt now, neither i am able to cancel and get refund nor any alternate flight options is being given to me.
              I have written several mails on customer helpline, called up the help line numbers but even after 04 days of cancellation of my flight make my trip has not updated anything.
              This is my final try to get a response from makemytrip after which i shall need to approach the consumer court to get the updates.
              May 25, 2019
              Complaint marked as Resolved 
              MakeMyTrip India customer support has been notified about the posted complaint.
              Verified Support
              Apr 22, 2019
              MakeMyTrip India Customer Care's response
              Dear Dev,

              Regret the inconvenience!

              In reference to your complained, our team is following up and in constant touch with Jet Airways to get updates on your booking refunds and will keep you duly informed about the status of your refund. We will process the refund as soon as we receive it from the airline. Viewing their current situation, it is likely to take some time. We are unable to commit any timeline at the moment however rest assured that our team is working tirelessly to fast track the refund process for all our customers and you will be notified with the latest update/s.

              Regards,
              Team- MakeMyTrip Care
              I want to delete my account from makemytrip but there is no option to delete. This is really disgusting as there always should be a choice
              Hi Sir/Madam

              Good morning, I book my ticket from Chandigarh-Mumbai-Chandigarh. But my flight from mumbai to Delhi cancelled. My booking Id NF-[protected]. On airport Jet airways counter give me voucher for ticket refund. That i attached with my compalint. My mobile number is [protected]. My email id is [protected]@hotmail.com.

              no response from mmt executives on my flight cancellation - no refund provided - Comment #3406906 - Image #0
              no response from mmt executives on my flight cancellation - no refund provided - Comment #3406906 - Image #1
              no response from mmt executives on my flight cancellation - no refund provided - Comment #3406906 - Image #2
              Banish Mehta's reply, Apr 16, 2019
              please refund me as soon as
              Whenever I try booking tickets on MMT the final price isn’t immediately known . Only at the last minute . Why ?
              And they keep increasing the price after every enquiry for the same flight . Why ?
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                N
                Namajadhav
                from Pune, Maharashtra
                Apr 15, 2019
                Resolved
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                Resolved

                Address: Namdev Jadhav SBI Sategaon, Amravati, Maharashtra

                Dear sir i hv book my bus ticket of saini travels from ahmedpur to amravati on 14/04/2019 and the dept. Time is 10:30 bt until 12:15am bus has not come and there is no contact from saini travels operator n because of my imp work i book cab n going to amravati with fair 8000 rs.
                Because of poor service i hv mentally harrased. Refund my ticket booking amount and cab fair amount otherwise i file a compliant in court. I m mentally so distrubed. I can't understand what to do i hv contact to costumer care for 4 times but they won't help me. I hv all detail which u want. Thank u
                May 24, 2019
                Complaint marked as Resolved 
                MakeMyTrip India customer support has been notified about the posted complaint.
                Verified Support
                Apr 22, 2019
                MakeMyTrip India Customer Care's response
                Dear Nama,

                Regret the inconvenience

                We're so sorry to hear that your experience with us was not as expected. We never want you to feel like you're stuck with a bad experience.

                Please share the booking ID so that we can assist you further.

                Regards,
                Team- MakeMyTrip Care
                Dear sir i have corresponded with your customer care numerous time through email. it directs me to chat. but it does not solve my problem. i found your site is not user friendly.details of my bookings as follows
                booking ID NF[protected] PNR QN3HU5 amount paid rs 9721/-
                contact no [protected]
                mail id . [protected]@yahoo.com
                SIR, MY self is SHIFALI... I want a Close my Account Of Make My Trip.Com... I have Already Sent The Mail Of Company, [protected]@go-mmt.com... But Company Response is so Poor And Fake ... Company Harrasment Without Reason. I Have no need This company is Long Period... so please close and delete my account to make my trip.com.

                thanks...
                Regards..
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                  G
                  Gopal Chamoli
                  from Thakurdwara, Uttar Pradesh
                  Apr 14, 2019
                  Resolved
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                  Resolved

                  Address: New Delhi, Delhi, 110078

                  We have booked a cab by make my trip from rishikesh to delhi on 13/04/19 for 14th april 2019 at scheduled 11 am. We have got otp and driver details at 2 hours before and requested him of he can come early and pick up us. But inspite coming early he came one hour and fifteen minutes late.
                  Driver was not able the use the gps and he was very new. We started at 12.15pm and reached at 10pm to dwarka new delhi which was almost five hours late.
                  Make my trip services are pathetic, drivers are not professional.
                  May 26, 2019
                  Complaint marked as Resolved 
                  MakeMyTrip India customer support has been notified about the posted complaint.
                  Verified Support
                  Apr 22, 2019
                  MakeMyTrip India Customer Care's response
                  Dear Gopal,

                  Regret the inconvenience

                  We're so sorry to hear that your experience with us was not as expected. We never want you to feel like you're stuck with a bad experience.

                  Please share the booking ID so that we can assist you further.

                  Regards,
                  Team- MakeMyTrip Care
                  I have 6000 MMT wallet money and I am not able to use it.

                  Also I could not find any contact details option to complain about the same and find a solution.

                  Highly Disappointed.

                  Contact No. [protected]
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                    G
                    Gopigeeta
                    from Mumbai, Maharashtra
                    Apr 14, 2019
                    Resolved
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                    Resolved

                    flight ticket cancellation without my confirmation

                    Address: Chennai, Tamil Nadu, 602105

                    Dear make my trip team,

                    My self gopinath. I had book flight ticket on march 3 2019 mumbai to chennai. My booking id nf[protected] and flight number 9w 463 jet airways and it's confirmed ticket. Last friday i got one message from your side. Due to operational issues your fight is cancelled and your amount will be refunded. I try to contact last two days to your executive but they are telling system is low kindly contact...
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                    Asif08
                    from Noida, Uttar Pradesh
                    Apr 13, 2019
                    Resolved
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                    Resolved

                    I have really frustrated from you guys about the mmt travel card i am trying to contact your customer care team for this no one is telling me anything. This is what you guys are doing with customers.

                    I have applied for mmt travel card but till now no updates related to it. I am really not getting any updates from your sides. Call me on [protected] or mail me in [protected]@gmail.com

                    I am attaching the picture of that, revert me soon on this.
                    +1 photos
                    May 24, 2019
                    Complaint marked as Resolved 
                    MakeMyTrip India customer support has been notified about the posted complaint.
                    Verified Support
                    Apr 22, 2019
                    MakeMyTrip India Customer Care's response
                    Dear Asif,

                    Regret the inconvenience!

                    In reference to your complained, we request you to please mar an email at [protected]@capitalfloat.com; [protected]@capitalfloat.com; jatin.[protected]@capitalfloat.com, [protected]@go-mmt.com

                    Our team will assist you further

                    Regards,
                    Team- MakeMyTrip Care
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                      S
                      sanjupopa
                      from Tumkur, Karnataka
                      Apr 12, 2019
                      Resolved
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                      Resolved

                      This letter is with reference to the cancellation of the jet airways flight that was bound to fly from cochin to delhi on march 22nd 2019. The ticket was booked via your portal on february 8th. The flight was cancelled and rebooked twice. The jet airways office booked us into air india flight for the same day and the day before our journey, upon enquiry in the airport, we came to know about the cancellation of the flight.
                      The jet airways officials requested me to do the online cancellation of the ticket first and then to write to your service wing about the full refund of the ticket charges. As per their advice i cancelled the ticket on 22nd march morning and i have been refunded an amount of rs.624/-. Since the issue of our not flying is solely due to the cancellation of their flight. The authorities had given me a sealed written receipt for full refund. I am hereby attaching the scanned copy of the receipt along with the mail.
                      I thereby request you to kindly refund the full amount of the flight tickets.

                      Make my trip customer e ticket :nf[protected]
                      Cancellation number :inr[protected]

                      Anticipating a quick and positive action for my grievance.
                      I have been repeatedly trying to contact ur office... But no use.
                      May 26, 2019
                      Complaint marked as Resolved 
                      MakeMyTrip India customer support has been notified about the posted complaint.
                      Verified Support
                      Apr 22, 2019
                      MakeMyTrip India Customer Care's response
                      Dear Sanjupopa,

                      Regret the inconvenience!

                      In reference to your complained, our team is following up and in constant touch with Jet Airways to get updates on your booking refunds and will keep you duly informed about the status of your refund. We will process the refund as soon as we receive it from the airline. Viewing their current situation, it is likely to take some time. We are unable to commit any timeline at the moment however rest assured that our team is working tirelessly to fast track the refund process for all our customers and you will be notified with the latest update/s.

                      Regards,
                      Team- MakeMyTrip Care
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                        M
                        Mamul
                        Apr 12, 2019
                        Resolved
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                        Resolved

                        Address: TechMahindra, electronic city phase 2, bangalore, 560100

                        Hi,

                        Yesterday 11th april 2019 i booked the spicejet flight ticket from my makemytrip account but without getting confirmed ticket booked, money of rs. 5, 520 has been deducted from my account.

                        Can you please look into this issue and please return my money back so that i can re-book my ticket once again.

                        Makemytrip account id - amarendra. [protected]@gmail.com
                        Booking ticket from bengaluru to delhi
                        Using netbanking through kotak mahindra bank account. The reference no. [protected] for bank transaction.
                        Mobile no. [protected]

                        Please kindly reply and please help me on this issue how to recover my money.

                        Thanks and regards,
                        Amarendra moharana
                        May 25, 2019
                        Complaint marked as Resolved 
                        MakeMyTrip India customer support has been notified about the posted complaint.
                        Apr 12, 2019
                        Updated by Mamul
                        HI,
                        I got a call from one person named Ajay saxena ([protected]) saying he is from Makemytrip and will refund my ticket fare 5, 520. He asked me to download phonepe and create upi and VPA num for kotak mahindra bank. I did it and gave my upi num to him. He called my and asked me to follow some instructions. now instead of creditting my money he has deducted 20, 520 from my account.

                        when I called him no response from him. If he is reading this msg immideatly call me otherwise now I am going to police station.

                        Please help on this. Makemytrip team please kindly help me on this.

                        Thanks,
                        Amarendra
                        Apr 12, 2019
                        Updated by Mamul
                        The above complaint that I gave regarding makemytrip. That person told me his name is Ajay sexna but while doing trasaction his name was coming NAVEEN KUMAR.

                        Naveen immediately transfer my money back otherwise police will catch you very shortly.

                        You are a fraud person and your mobile is now switched off.
                        Apr 14, 2019
                        Updated by Mamul
                        NAVEEN has did fraud from UPI ID - [protected]@ybl .

                        Please take action against him. he is a fraud person and his mobile no. +91 [protected] is coming switched off from 12 April 2019. After he did fraud transaction switched off the mobile.
                        Apr 16, 2019
                        Updated by Mamul
                        I don't know who is updating fraud person mobile no to protected, can you mark my mail id also as protected as i don't want to share my details in this post as it is not a secure site.
                        Because from here fraud person Naveen (mob.[protected]) has taken my mobile no and called and did fraud with me. so please mark this person as fraud person and please block him from this site so that others can be saved from fraud activities.
                        Verified Support
                        Apr 22, 2019
                        MakeMyTrip India Customer Care's response
                        Dear Mamul,

                        Regret the inconvenience!

                        In reference to your complained, we request you to please register the fraud with your local cyber crime office.

                        We are there to support you if investigation reach us

                        Regards,
                        Team- MakeMyTrip Care
                        To the author Ms Amarendra Moharana,
                        holding emaill address < amarendra.moharana(at)gmail.com >

                        1 It is unclear, where is the e-ticket from your complaint

                        2. Your complaint is unclear and has lack of evidences, such as extracts from the bank account or of the merchant, related to ecah transaction.

                        If you have the reference of the Kotak Mahindra bank account and,
                        if you know your rights and
                        you have the contract related to your account maintenace,
                        you can request the refund from them.

                        sr manager for ICAO / IATA irregulations matters (Asia and Europe)
                        Aryan engineers Ltd., UK
                        email < aryan(at)vivaldi.net >
                        4. Time limit for the legal action before the authority: 30 days,
                        following the last flight of the ticket.

                        Regards,

                        sr manager for ICAO / IATA irregulations matters (Asia and Europe)
                        Aryan engineers Ltd
                        email for request with documents to
                        substitute {at}=@ in email field
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                          N
                          Nirupam Saha
                          from Jasidih, Jharkhand
                          Apr 12, 2019
                          Resolved
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                          Resolved

                          Worst experience in online flight booking with makemytrip. This site is utterly unprofessional, irresponsible and is cheating the customers. I had booked a flight ticket for kolkata to hubli. It is one stop journey. First trip is from kolkata to chennai with spicejet and second trip is from chennai to hubli with indigo airlines. Spicejet has cancelled the flight and offering me refund for trip of kolkata to chennai whereas there is no change in trip from chennai to hubli. I contacted with makemytrip for help but they simply denied any responsibility and asked me to bear the losses. My booking id is nf[protected].
                          May 23, 2019
                          Complaint marked as Resolved 
                          MakeMyTrip India customer support has been notified about the posted complaint.
                          Verified Support
                          Apr 22, 2019
                          MakeMyTrip India Customer Care's response
                          Dear Nirupam,

                          Regret the inconvenience!

                          In reference to your complained, as discussed over the phone last minute flight cancellation by airlines is not in our control.

                          We have closed the query basis our interaction over the call.

                          Regards,
                          Team- MakeMyTrip Care
                          Apr 22, 2019
                          Updated by Nirupam Saha
                          MakeMyTrip, the flight was not cancelled in last minute. It was cancelled 2 weeks before the scheduled boarding date. I raised the complaint on 5 th April but your team didn't help me even after 21st April. Don't make excuses. You are the worst online booking service provider and your company is cheating the customers. Because of your site I had to bear huge losses and I missed important meeting even though I had paid full amount.
                          MakeMyTrip, the flight was not cancelled in last minute. It was cancelled 2 weeks before the scheduled boarding date. I raised the complaint on 5 th April but your team didn't help me even after 21st April. Don't make excuses. You are the worst online booking service provider and your company is cheating the customers. Because of your site I had bear huge even though I had paid full amount.
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                            Beena Gupta
                            from Noida, Uttar Pradesh
                            Apr 12, 2019
                            Resolved
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                            Resolved

                            Address: New Delhi, Delhi

                            I booked a cab vide nc[protected] for going to jaipur on 25.02.19 from make my trip.com (Mmt). Driver though little late was there. But his name, his phone no and his car no. Were different from the one we were given by mmt through sms. Car was very dirty, it was virtually stinking, and its tyres were flat. We still proceeded. On the way we had 3 punctures and in two cases tyre tubes were found unrepairable and new had to be put in. Of course i advanced the money. When jaipur was hardly 28 km away, its cng got exhausted. We took 8 hours to reach jaipur instead o[censored]sual 4. I still thank almighty that we were alive and safe otherwise mmt had put us in a virtual death trap.. We both are senior citizens (78 and 72 respectively) one can imagine how much we were tortured mentally and physically by this road trip to jaipur.
                            On return i filed my complaint with mmt and asked for total refund. Company is dilly-dallying.
                            May 28, 2019
                            Complaint marked as Resolved 
                            MakeMyTrip India customer support has been notified about the posted complaint.
                            Verified Support
                            Apr 22, 2019
                            MakeMyTrip India Customer Care's response
                            Dear Beena,

                            Regret the inconvenience!

                            In reference to your complained, we have initiated the refund of INR 1000 on 10-Apr-19 and the Refund Reference Number for the transaction is #457818.

                            Please note refund would reflect in your account as per bank processing cycle.

                            Regards,
                            Team- MakeMyTrip Care
                            Oct 29, 2019
                            Updated by Beena Gupta
                            Yes it has been resolved
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                              Pulkit Kushwaha31
                              from Mumbai, Maharashtra
                              Apr 12, 2019
                              Resolved
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                              Resolved

                              I booked a hotel on mmt yesterday and paid for it via my credit card but even after the transaction happened and the got a message from my bank that the amount has been deducted, there was no confirmation message from mmt for the booking. I contacted the hotel management and they too have gotten no confirmation regarding the booking. My money has been credited twice. Please look into the matter and refund my money.
                              Jun 3, 2019
                              Complaint marked as Resolved 
                              MakeMyTrip India customer support has been notified about the posted complaint.
                              Verified Support
                              Apr 22, 2019
                              MakeMyTrip India Customer Care's response
                              Dear Pulkit,

                              Regret the inconvenience!

                              We're so sorry to hear that your experience with us was not as expected. We never want you to feel like you're stuck with a bad experience.

                              Please share the booking ID so that we can assist you further.

                              Regards,
                              Team- MakeMyTrip Care
                              Apr 24, 2019
                              Updated by Pulkit Kushwaha31
                              I can't access to my booking ID because the booking wasn't confirmed but my money got deducted. The gmail ID used while booking is [protected]@gmail.com The username of the account used for booking is Pulkit Kushwaha. Please reply if you need the credit card's information.
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                                S
                                SachinVshmpn
                                Apr 12, 2019
                                Resolved
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                                Resolved

                                I tried booking a round trip flight from bengaluru to lucknow yesterday. While the amount was deducted from my account, i received no confirmation/tickets/pnr for my booking.
                                The automated customer care services have been pretty ineffective in addressing my issue.
                                I tried sending an email on the [protected]@makemytrip.com but received an automated reply as well.
                                Kindly let me know if my money will be refunded or should i wait for the tickets. This would help me in making my further travel plans
                                Apr 13, 2019
                                Complaint marked as Resolved 
                                I was contacted by their customer care agent in the afternoon and the issue was resolved. I have received my refund
                                MakeMyTrip India customer support has been notified about the posted complaint.
                                Apr 12, 2019
                                Updated by SachinVshmpn
                                The tickets were for GoAir G8 805 for 4 May from Bengaluru to Lucknow and G8 806 for 8 May from Lucknow to Bengaluru
                                Verified Support
                                Apr 22, 2019
                                MakeMyTrip India Customer Care's response
                                Dear Sachin,

                                Regret the inconvenience!

                                We're so sorry to hear that your experience with us was not as expected. We never want you to feel like you're stuck with a bad experience.

                                Please share the booking ID so that we can assist you further.

                                Regards,
                                Team- MakeMyTrip Care
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                                  Sandeep Bhagwat Bangar
                                  from Mancheral, Telangana
                                  Apr 12, 2019
                                  Resolved
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                                  On 11th april 2019 booked a go air flight ticket from chennai to pune which was scheduled to depart on 13th april 2019 at 21.10 hrs. The money was deducted but the ticket was not booked. No confirmation mail & no booking id was generated.
                                  I am trying to contact mmt customer support but no use.
                                  This 24x7 service chat with myra is also sending only same msg that our agents are bzy once they will be free will get back to you. It has been 12 hours now no reply from mmt.
                                  The money deducted is inr 6963.0
                                  Am waiting for the refund to be initiated.
                                  Till now there has been no response on this matter
                                  May 27, 2019
                                  Complaint marked as Resolved 
                                  MakeMyTrip India customer support has been notified about the posted complaint.
                                  Verified Support
                                  Apr 22, 2019
                                  MakeMyTrip India Customer Care's response
                                  Dear Sandeep,

                                  Regret the inconvenience!

                                  We're so sorry to hear that your experience with us was not as expected. We never want you to feel like you're stuck with a bad experience.

                                  Please share the booking ID so that we can assist you further.

                                  Regards,
                                  Team- MakeMyTrip Care
                                  To the author Mr. Sandeep Bhagwat Bangar,
                                  holding unknown address in India and unknown contact.

                                  1. Nobody has aduty to reply to anonymous or to indeffinite complaint (document).

                                  2. The phone conversation, upon it is recorded, can not be a valid evidence of the fact of the complaint.

                                  3. In all cases, related to the absence of the receipt of the e-ticket within 24 hours following the payment, which is aproved by the bank or by the mechant (authorized agent of the bank),
                                  the pasenger can call to the operator of the site, where he or she had attempted to buy the e-ticket .

                                  3. The passenger must remind and to submit to the operator the follwoing:-

                                  - the statemnmet "I have not receved e-ticket folwing my payment 24 hours ago",

                                  - date of flight,

                                  - flight number,

                                  - surname (last) name of (any) passenger .

                                  4. After the adjustment of e-mail address or the phone number, usually the agent can issue the ticket to the correct address within minutes.

                                  If the procedure was not successed, the passenger can request refund (money back) from the bank, who had authorized the particular transaction within 30 days (or 12 months in all cases),
                                  following the transaction related to the attempt to book PNR.

                                  Regards.

                                  sr manager for ICAO / IATA irregulations matters,
                                  Aryan engineers Ltd
                                  email < aryan(at)vivaldi.net >
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                                    B
                                    Bbdd
                                    from Mumbai, Maharashtra
                                    Apr 12, 2019
                                    Resolved
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                                    Address: East Khasi Hills, Meghalaya, 793006

                                    Yesterday i booked a hotel at the lytton hotel kolkata. While in the payment process, after entering the otp for payment, a message prompted saying 'internal error occured. Click link below to try again' but when i clicked it led back to the home page. When i checked my bank account, the amount was withdrawn from the bank but no confirmation or booking id message received. Kindly resolve this issue at the earliest
                                    May 31, 2019
                                    Complaint marked as Resolved 
                                    MakeMyTrip India customer support has been notified about the posted complaint.
                                    Verified Support
                                    Apr 22, 2019
                                    MakeMyTrip India Customer Care's response
                                    Dear Bbdd,

                                    Regret the inconvenience

                                    We're so sorry to hear that your experience with us was not as expected. We never want you to feel like you're stuck with a bad experience.

                                    Please share the booking ID so that we can assist you further.

                                    Regards,
                                    Team- MakeMyTrip Care
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                                      I
                                      Imran.Basha
                                      from Thiruvananthapuram, Kerala
                                      Apr 11, 2019
                                      Resolved
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                                      Resolved

                                      Dear team,
                                      Following are the details of transaction indicating deduction of amount, but there is no confirmed ticket:
                                      Net txn: avenuesflat[protected]
                                      Time 21:35:22 date:11/04/2019 cheque: 93633 amount: rs13, 256.00.

                                      I have shared screenshot indicating transaction on website.
                                      Booked journey details:
                                      Trivandrum to vijayawada - doj : 20th april 2019
                                      Vijayawada to trivandrum - doj : 29th april 2019

                                      Pl ensure that i get my money returned to my account as i have to book ticket. It is an emergency!!

                                      Regards
                                      Imran
                                      +2 photos
                                      May 27, 2019
                                      Complaint marked as Resolved 
                                      MakeMyTrip India customer support has been notified about the posted complaint.
                                      Verified Support
                                      Apr 22, 2019
                                      MakeMyTrip India Customer Care's response
                                      Dear Imran,

                                      Regret the inconvenience

                                      We're so sorry to hear that your experience with us was not as expected. We never want you to feel like you're stuck with a bad experience.

                                      Please share the booking ID so that we can assist you further.

                                      Regards,
                                      Team- MakeMyTrip Care
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