MakeMyTrip India Complaints & Reviews

BOOKING ID:-NU[protected]
I was booked four ticket of direct Volvo bus from Katmandu to Delhi the travelling date was 03-01-23.After picking us from pickup place they dropped us before 30Kms from the border and handed over to us to unknown person. after waiting for two hrs. then they shifted us in a crowded bus to border. after that they again shifted us to another bus from border to Delhi.
pl. notes down i am payee for Volvo Bus but all bus i mention is non volve.
more of that the bus staff from border to Delhi was drunken.
This trip is mentally, physically and safety wise is harassment lots. I need proper action against my complaint. I have many more proof like photos etc to proof myself.

Booking id :-AN2ICCFYJQB2N34Y6232 Dated :- 19/12/2022 Mr. Thomas Varghese From Abu Dhabi to Kochi on 21/12/2022 - Refund Not Credited in Account

I had reserved a hotel in Sagar (Madhya Pradesh) for the night of November 25, 2022 using the Make My Trip app. Once I reached the destination, I was told by hotel staff that there was no vacant room available in the hotel. I asked them to cancel my booking from their end, but they denied that. Then I called the Make My Trip customer care number (which they finally picked up after multiple calls) and asked them to cancel my booking from their end (I couldn't cancel because it was non-refundable if I had cancelled from my end); they also didn’t cancel, nor did they refund the amount. Ultimately, I, along with my family, went through all this turmoil and ultimately had to book another hotel in Sagar. This incident caused not only financial loss but also mental harassment for me and my family.
I have attached proof of my bookings below: Hotel Booking through make my trip: Hotel 100 Blu SAGAR

Hello
Good morning
I canceled my flight ticket from Srinagar to Ahmedabad from MakeMyTrip and they are saying they will refund my money soon but it already passed more than 2 months and still nothing receive from their side and they don’t have follow up my complaints and not replying well. My flight canceled details PNR 5I63RU.
Name Nishith Gaglani

Hi, I have made multiple bookings for trains through make my trip, for 3 booking since ticket could not be confirmed, I am supposed to receive my refund which I haven't received yet and one more ticket which was booked but not yet confirmed shows incorrect train details on my profile. Please check and process all the refunds and correct the incorrect booking details.

The booking was confirmed initially using MMT application for 3 days in Puri. We were 12 members and MMT asked me to cancel the booking and there was NO any further help provided by MMT. We were in trouble and had nowhere to stay. No any responsibility taken by MMT. We had to spent a lot of amount due to this issue.

It’s been a month, nobody is responding my complaint after requesting several times. They took my money and not refunding back to me.
Please reach out me at [protected].

I have booked tkts during covid time April'2020, but didnt get refund yet from MMT. Here is the details

Booked by - Suresh Ramgulam
Booked ID - NN[protected]
Booked Date[protected] T 01:20:39 PM

(PNR: NXO5JK)
(PNR: NXO5JK)

Please help me to get refund as its already covid era finished.

My email- [protected]@hotmail.com phone- 0086-[protected]

thanks
Suresh

By far the worst experience anyone can have.
Booked an outstanding cab 2 days in advance for 9am.
Cab came at 1130am.

First if all I am paying a premium price compared to Uber or local drivers.
After speaking yo the customer service I have been told I am wrong and I should have not boarded the cab.

Disgusting way to treat customers and telling me a compensation of 500 will be proved for my 2.5 hours lost.

I will never again use makenytrip and ensure everyone who I know not use their waste of a company.

I have been ignored since 9th of December, after several complaints, you guys called and asked the issue and disappeared as nothing happened. I don’t get my refund it’s been 20 days. Going to take this in higher level as much as I can do. Make my trip is a thug. Very very poor service by entire team.

I have been ignored since 9th of December, after several complaints, you guys called and asked the issue and disappeared as nothing happened. I don’t get my refund it’s been 20 days. Going to take this in higher level as much as I can do. Make my trip is a thug. Very very poor service by entire team. Reach me out at [protected].

10/12/2022
jamnagar to hyderabad flight
star air
cancell due to operational reasone
pnr no : 7dqv5k
bhatti hiraben
aruna sameja

but still to date refund amount not credit to my account

I booked a flight from srinagar to guwahati on 22 December and the flight booking was unsucessful, but the payment of Rs 16626 was deducted from my account and i didn't recieve any refund till now.please help me to resolve my issue ASAP..

Etihad airlines refused to board flight
bu Dhabi Muscat
ETIHAD AIRWAYS
ETIHAD AIRWAYS
EY-388
Abu Dhabi
- AUH
21:25, 28 Dec`22
Abu Dhabi Intl, Terminal 3
1h 10m
Muscat
- MCT
22:35, 28 Dec`22
Seeb
Regular Fare
Economy Hbo
- Date change chargeable
+2 more
Economy
Check In -
Not Available
Carry On -
TRAVELLER
PNR
E-TICKET NUMBER
SEAT
MEAL
TEJAS RAMESH
Adult,
Male
HKPKEP
TO BE ISSUED
-
-
Muscat Abu Dhabi
Confirmed
WIZZ AIR ABU DHABI
WIZZ AIR ABU DHABI
5W-7038
Muscat
- MCT
19:25, 30 Dec`22
Seeb
1h 10m
Abu Dhabi
- AUH
20:35, 30 Dec`22
Abu Dhabi Intl
Regular Fare
Economy
Check In -
Not Available
Carry On -
TRAVELLER
PNR
E-TICKET NUMBER
SEAT
MEAL
TEJAS RAMESH
Adult,
Male
-
TO BE ISSUED
-
-

Dear Sir / Mdm,

RE: Refund Claims for Booking ID -NN2B6GA2JCZG54I51756

PNR-SX5MQY

I had recently purchased via Online on 9 October 2022 for airline tickets thru’ makemytrip.com. The purchase is for a round trip from Tiruchirappalli to Singapore (Air India Express).
I had completed only 1 Single Trip from Tiruchirappalli to Singapore and subsequently cancelled the return trip from Singapore to Tiruchirappalli on 5 November 2022 (the ticket expiry is dated 13 November 2022) meaning 8 days prior to its expiry date!
Please note that I had purchased a “zero cancellation” policy during this purchase and I had expected a full refund but unfortunately, I received only a partial refund of INR 13318. My total purchase price of the ticket was INR 22237. Hence, the shortfall is INR 8919.
Upon calling your Make my trip customer service on many time, I was advised that the full refund should be activated but till now only partial payment has been reflected.
Please clarify why I am not refunded the full amount based on the “zero cancellation” policy that I had purchased with and for which I am entitled to?
My E mail- [protected]@gmail.com

A month ago on November 25th I booked a hotel room at Club Florence, Gurgaon via MakeMyTrip. I showed up at the hotel, and was DENIED check-in on the basis of there being only 8 hours left till checkout time, and that I had requested for late checkout on MMT booking page. I assured the drunken rude man at the reception multiple times that it was only a request, and I know late checkout wasnt guranteed. He could give it a try, and if not, I would leave at the normal checkout time.
Instead of just giving us the key like a sane human being, Mr. Ganesh here decided to keep arguing with us for a solid 2 hours, including abusing us, shouting at us, and even walking upto me like he was going to hit me. His quotes include "JAAO MMT SE REFUND LELO NAHI DUNGA CHAABI BH*SDIKE".
So obviously we called MMT SUPPORT, who even heard his foul language while on the call, and told us the refund would be processed within 2 hours, it was taking longer due to some technical difficulties. And it's a month later, I have not gotten my refund, and the person who insulted us in the middle of a 4 star hotel is still working there, probably laughing about how some guy PAID 7600 RUPEES to get screamed at and not even get a room.
I have CONTACTed the hotel a dozen times on the phone and a went there couple of times in person, and the manager of the hotel who was not present that night denies everything I say, essentially calling me a liar. His version of events is complete ###. What reason would there be for me going to a hotel with a prepaid booking, handing my drivers license within the first 5 minutes, and then not being given a room for almost 2 hours? The only version of the story that makes sense is mine, because it's the truth. There is no other explanation for us not being checked in for 2 hours while standing in the lobby with a prepaid booking and ID in hand..
I've called MMT and my CREDit card provider several times as well, explained the situation to at least a dozen people, and what it comes down to is the hotel has already recieved the payment FOR A ROOM THEY DIDNT GIVE ME, and thus it's in their hands. And the hotel manager is blindly protecting his unprofessional employee, and refuses to give me a refund, and THE BEST he offered was a "discounted" room (from the hotels desk price) for 1000 more than it was available online anyway.
I DESERVE MY REFUND, I MADE A BOOKING, WENT TO THE HOTEL, DID NOT GET CHECKED IN, AND DIDNT EVEN GET MY MONEY BACK! And thats keeping aside the fact that the vulgar man at the reception deserved a punch in the face, not my 7600 rupees for free.

MMT PNR: [protected] MMT Booking ID: NH[protected]

I booked flight from Kolkata to Bangalore today and i am unable to download the invoice.
There is 24×7 support numbers, simply useless as It is impossible to reach to any customer support executive.
Download invoice link simply doesn't work.
Please send me the invoice asap.
Booking ID NF2J2KAISMP8PI9W5486

I recently got a new phone mobile number and the old number is defunct. But in order to change my mobile number in my MakeMyTrip account profile, MMT wants me to enter an OTP they send to my old number, which is not accessible to me. So I am caught in a limbo.

I recently made a train booking on IRCTC and IRCTC has recorded my new number correctly but the MMT receipt somehow shows my old (useless) number,

In...

Dear Sir,

As advised by you, I clicked on the link provided for my Pickup address, but I did not find any reference to my cab booking ID: NF2DEFCAQ2URU95X6838, which I have already done online while booking our ticket for Pune and already paid Rs. 391 for going from my residence to Delhi Airport Terminal 2. The link is enabled to do fresh booking, which I tried to do. The payment indicated there for cab from my residence to Terminal 2 of Delhi Airport, is Rs. 269 (Surprisingly much less than Rs. 391, I have already paid while booking ticket. My Pickup address is:
Madhuri Chitnis, W/o Vijay Trimbak Chitnis
A 403, Krishan Kunj, Plot No. 19, Pocket 6, Nasirpur Road, Sector 1A, Dwarka, New Delhi 110045, Near Dashrath Puri Metro Station.

Please send confirmation of my booking and refund the surplus money 391-269 = 122 already taken from me. Please call me for clarification, If any.

Best Regards,
Madhuri Chitnis
W/o Vijay Trimbak Chitnis
[protected]

Dear sir, Despite repeated daily complaints to you, I still got 22 spam mails in 24 hrs from Make My Trip through [protected]@connevtinboxx.com.
Wonder when this Spammer of the First Order will quit their nefarious activities.