MakeMyTrip India Complaints & Reviews

I had booked a flight ticket through Make My trip application, but due to the seats being filled, the booking did not happen and also, the same amount was moved to My Wallet. I have requested for a refund to my bank account, but the team is not ready to do so and the reason they give is some technical issue. The amount of Rs10472 is lying in wallet without any use to me for last 11 days. every time an executive reaches me, they tell me that they will give another update in next 24 hours. But I do not see any valid information being provided to me.

This is to bring to your notice that I, pritisha chakraborty, had made a to and fro flight booking from Kolkata to Seoul on 11th October, 2016 through make my trip App. I didn't receive any booking against the same and my money got deducted from my account.I had reported to the customer service before but no refund has yet been inititated . I had contacted them the last time and I was told that they have no knowledge of the same.

Pritisha Chakraborty

I booked a ticket from Pune to Delhi on 18/05/2016, with refrence no.: NF[protected]C01.The amount 5634 was deducted from my bank account but the ticket wasn't booked .I lodged a complaint about this quiet a lot times and was awaiting for the refund but I haven't received the refund till date
I have mailed many time to makemytrip and I called many time customer care still my problem didn't solve finally I have decided to mail you I request sir as soon as possible plz transfer my refund
Thank you

Dear Makemytrip,

I had made bookings for 2 nights at this hotel from Makemytrip (30th Sep - 2nd Oct) from two different ID's but was allowed to check in only for the first night (30th Sep till 1st Oct). Keys Hotel, Kochi flatly refused to acknowledge the second night booking. I had to instantly request my cousin, Mr. Gagan Singhal to book one more night through Goibibo cause we couldn't trust Makemytrip with bookings again. I am still to get the refund of my money from makemytrip for the 2nd night. Makemytrip customer service has been aweful as of now.

I had emailed you about my issues the very next day i.e.3rd October, 2016 but didn't get any co-operative response. I was away for the festival holidays with my family. I was in Ladakh and there wasn't any mobile connections available (which you must be knowing) because of the security issues.

When I returned back, I called your customer service team and one of your executive named Mr. Varun Sharma received my response. He didn't seem to help me at all but when I forced him to look into my matter, he very reluctantly asked me to forward him the complaint mail that I have sent you on 3rd October. He promised me to get back to me within 24 hours. It has been 5 days now and I am yet to hear it from him.

I would appreciate if you stop indulging in such malpractices and try and help out you customers.

I would request you to call me back immediately on[protected] to resolve my issue.

Regards,

Priyanka Kandoi
[protected]

I have cancelled flights booked for my family members after talking to makemytrip customer care team and booked a different airline to Duabi as it was a better option for us. Tickets costed me 67000 INR and after the cancellation charges I was supposed to get 51000 INR as per the cancellation policy page. I was told refund would be processed within few working days but later that day I got another call from makemytrip customer care team that the ticket can’t be refunded as the airline doesn’t allow that but I can book a future flight in same airline but would be given only half the amount I spent for the tickets. This was not the information I was given by makemytrip customer care team when I called them for cancellation and I was promised a refund to bank account. I had to call the customer care team again and report this and they raised a call trace request against the first associate who promised me a refund and I have sent them the screenshot of refund confirmation page when I cancelled the tickets. As I didn’t get a call back from customer care team, I called them again after three days and they admitted the fault from their customer care executive but gave me only option of half refund. I didn’t agree for that and escalated the case to the next level which didn’t help and the ticket now lies with top level escalation team of makemytrip- Kajal Devi from makemytrip customer delight team. When a ticket gets escalated to the top level in any company, you get a proper response to your mails. But my experience was worst. Mss. Kajal called me two days after the ticket got assigned to her and said an investigation is being carried out and I would get a response in 48 working hours but there was no response for many days and I kept on calling the makemytrip customer care team but they wash their hand saying they can’t touch the ticket as it now lies with top level management and promise me they mail them and I will get a call back from customer delight team member. After sending many mails, Mss. Kajal called me on Sep 21st and said they have almost made a decision for refund promised in cancellation page and I would get a positive news on next Monday(which was 26th sep). But after that there was no calls or mails from Kajal or any of their team members. I have called customer few time even after that and after I called them last time on last Thursday (6th October) and informed I am going to move legally, I got a call back from customer care supervisor and requested for 48 hour more but same story again.
I was forced to post this story in social media by makemytrip customer delight team as I felt like they have been tricking me all these days. It’s been close to two months I did the cancellation and there is no refund for tickets yet.
Here is the response to mails by makemytrip on various dates after multiple mails sent out for a response.
Subject
refund
Response By Email (Aparna Yadav) (05/09/2016 06.01 PM)
Dear Mr. Krishna,
Greetings from MakeMyTrip!
At the outset, we apologize for the delay in response and inconvenience caused to you regarding the refund for the booking ID NN[protected].
This is not in accordance to our service standards nor do we expect any such practices.
With reference to your e-mail and as per our telephonic conversation we would like to inform you we are working on your raised complaint as we are in touch with our concerned department and a revert is awaited from their end. Hence we request you to kindly wait for 24 working hours so that we can resolve your query.
All your patience and co-operation is highly appreciated.
We value your business with us and look forward in assisting you with all your travel plans.
Yours Sincerely,
Aparna Yadav
Team- We Care
India Toll Free:[protected]From MTNL & BSNL Lines)
India Toll Free:[protected]From all Major Mobile operators)
MakeMyTrip
Sep 11

to me
Response
Dear Customer,
Thank you for contacting MakeMyTrip. I appreciate and thank you for your patience and trust with us.
A reference ID[protected] has been filed for your feedback.
I would personally review your message and will connect back with necessary action as required.
Warm Regards,
Geeta Eral,
Head, Customer Delight
MakeMyTrip.com
Warm Regards
Team MakeMyTrip

Subject
refund
Response By Email (Kajal Devi) (21/09/2016 05.19 PM)
Dear Krishna,
With reference to your our conversation, please note that I am rechecking with the tech team.
I request you to kindly provide us the time till Monday.
Solicit your patience.

Yours sincerely, Kajal Devi Team- Customer Delight India Toll Free:[protected]From MTNL & BSNL Lines) India Toll Free:[protected]From all major mobile operators) Postal Address: MakeMyTrip India Pvt. Ltd. 103 Udyog Vihar, Phase I Gurgaon – 122016 Haryana
Subject
refund
Response By Email (Meria Sarkar) (05/10/2016 09.36 AM)
Dear Customer,
Greetings from MakeMyTrip!
With reference to your concern regarding your booking id NN[protected], we would like to inform you that your concern is being taking care by our customer delight team and you will get a call back within today by them.
We are unable to mail you against the reference id[protected] as it is assigned to the management grid.
For any further assistance we are available round the clock on our toll free number[protected]MTNL/BSNL) /[protected]Airtel) /[protected]Any Landline).You may also write to us through reply email or writing [protected]@MakeMyTrip.com or visit us at www.MakeMyTrip.com.
We care for you and value your business with us and look forward in assisting you with all your future travel plans.
Yours Sincerely,
Make My Trip.

MakeMyTrip ID: NR[protected]
Very bad experience with make my trip. I have booked 4 tickets for duronto express on 21/9 (HYDERABAD to VISHAKAPATNAM ) and travel date was 24/Sep which costed me Rs.8840.76 including all the taxes.
On 22/Sep I have cancelled one ticket through call and customer care executive told one ticket would be Rs.2210 and i would be getting only Rs.1960 that will be reflected back in your account in 7 days but i didn't receive a penny till 14/Sep.
So I have called again on 14 October and the executive by name Anchal has told me the amount would be refunded with in 14 days citing the reason as bank cycle. I was not satisfied with her answer and have requested her to transfer the call to a senior executive for which she replied saying that make my trip would be calling back with in 2 hrs.
I have waited for some time and again called back to the customer care this time the customer executive says Rs.210 has been processed to your account and the remaining amount(Rs.1750) will be processed to your account with in 3 to 5 working days. So i Have asked him why are your processing the refund amount 2 times. He replied back saying that is a technical issue . So I have asked him to transfer the call again to a senior executive he replied back saying that the executives are busy and if there is any another issue he could help me with.
I'm also been charging with credit interest already. I am thinking to take this action legally, and complaining this to make my trip.

Myself sanjay lonari,
Mob no. [protected]
Mail id: [protected]@gmail.com
I have booked 2 ticket (booking id nu[protected]) from ankleshwar to bhusawal & cancelled it within 22 hrs. therefore as per company rules only 10% amount will be deducted from total amount, which is mentioned on ticket but company has deducted 15% amount from total fare which is not mentioned in your ticket cancellation policy.
So your doing cheating with customer by means of hidden charges.

I have been a very loyal customer to make my trip and it was a big shock for me to see that they have changed my booking date.now when im asking them to change my date cos it wasnt my mistake but systems mistake that it did show 7 th nov 2016 to me and it booked 7 th dec 2016. now for date change they are asking me to pay arouns 2250 and 300 for convienience fee and air fare rates would be separate. such a good way of taking money from peoples pocket. a big round of applause for you guys who is not even ready to help inspite of calling so many times. i had booked round trip and they have goofed up by changing the month from 7 th nov 2016 to 7 th dec 2016 . it is so not cool. I WILL NEVER BOOK FROM MAKE MY TRIP EVER AGAIN IN FUTURE AND WOULD LET EVERYONE KNOW THAT THESE PEOPLE ARE A BIG FRAUD . it is completely your systems fault and i have read all the complaints above and others have faced same problem as i have so it clearly indicates that there is some problem with the system. belive it or not but bad mouth will affect your business. even when im calling them they are saying manager is not on the floor, call later, i mean should you not keep one manager on the floor in shifts. why do you guys say then 24/7 service.

my ticket details are :

shehnaz hamid
wrong ticket booked by you : 7 th dec 2016
MAKEMYTRIP BOOKING ID: NF[protected]
BOOKING DATE: 13 OCT, 2016
1/ PNR - I6HMJP
AHMEDABAD - MUMBAI
SG - 636
Spice Jet
E-TICKET NO.
I6HMJP

from,
sharmeen hamid
[protected]

We planned our trip to mt.abu, udaipur and jaipur. Our booking id is IN1609B6S1850882. The road travel, hotel accomodation and unlimited breakfast was includee in the package. While moving from udaipur airport to mt.abu the driver included his bill in ours and asked us to pay for it. When we contacted the driver's vendor he said you pay for this time and ill explain the driver not to do this in future!!!
Further in each and every hotel we were always served the breakfast late, thus we ended up missing spots else covered the spots in hurry.
When we reached the hotel in jaipur named "grande residency" the hotel condition was pathetic. When asked to clean the room the hotel cleaners said its done by the morning cleaners so we wont clean it now. There were hair in the bathroom, the floors were untidy, there were some insects on the bed and bedsheets had some spots i dont know of what!!!
Next day we asked the customer co-ordinator to change our hotel as they were not cleaning the hotel, she asked us to find a hotel for ourself and move in to it. She said you have to pay for the new hotel you move in and ask the current hotel managers about the refund policy. She saif if we get refund will pay you otherwise we cant. Wheb we saw the price of the hotel it was Rs.850-900/day. Obviously the rooms were as per the standard of 800/day.
When I asked the customer co-ordinator about how can you give us such hotel she said we give hotels by seeing the review on internet.we do not actually go to the hotel and see!!! She asked us to find hotel for ourself, now we went to jaipur for seeing places and not searching hotels!!!
Now the worst part, since we missed few spots we asked the driver to take us to chowki dhani, he said to give rs.800 for the same. So we ended up paying money beyond the package.
Pathetic service and worst customer care.
Will neither choose makemytrip for travelling nor would I advise anyone.
Everything was disguisting.
The customer care also hanged up the call when we asked them to help us out.
Never never ever plan through makemytrip it will be a worst experince you have.

You booked a flight for four o[censored]s to jamaica kingston booking in1609b6s1867952 stating that there wont be visa required for the given flight
But one of the passenger was not allowed to board the flight from mumbai airport and now i need the refund of the same from your company or resedule of the booking for tara prasad teli. Its not a small amount im sure you will agree to this as its a hard earned money and please next time check before you do this to anyone i am really upset with such people who dont have proper information and eork for such huge companies
Also our curacao to kingston flight got cancelled and no one is there to look after it we are sitting in the airport since last 7hrs and now we come to know that next flight is after 3 days i am going to ask people not to book tickets from make my trip because there job is to collect money from people and not give any service.
If you are not going to look into this matter i have to take a big step against your company.

This is regarding reference number[protected] Opened on Aug 29th 2016 for the refund of four tickets from Kochi to Sharjah. I have cancelled flights booked for my family members after talking to makemytrip customer care team and booked a different airline to Duabi as it was a better option for us. Tickets costed me 67000 INR and after the cancellation charges I was supposed to get 51000 INR as per the cancellation policy page. I was told refund would be processed within few working days but later that day I got another call from makemytrip customer care team that the ticket can’t be refunded as the airline doesn’t allow that but I can book a future flight in same airline but would be given only half the amount I spent for the tickets. This was not the information I was given by makemytrip customer care team when I called them for cancellation and I was promised a refund to bank account. I had to call the customer care team again and report this and they raised a call trace request against the first associate who promised me a refund and I have sent them the screenshot of refund confirmation page when I cancelled the tickets. As I didn’t get a call back from customer care team, I called them again after three days and they admitted the fault from their customer care executive but gave me only option of half refund. I didn’t agree for that and escalated the case to the next level which didn’t help and the ticket now lies with top level escalation team of makemytrip- Kajal Devi from makemytrip customer delight team. When a ticket gets escalated to the top level in any company, you get a proper response to your mails. But my experience was worst. Mss. Kajal called me two days after the ticket got assigned to her and said an investigation is being carried out and I would get a response in 48 working hours but there was no response for many days and I kept on calling the makemytrip customer care team but they wash their hand saying they can’t touch the ticket as it now lies with top level management and promise me they mail them and I will get a call back from customer delight team member. After sending many mails, Mss. Kajal called me on Sep 21st and said they have almost made a decision for refund promised in cancellation page and I would get a positive news on next Monday(which was 26th sep). But after that there was no calls or mails from Kajal or any of their team members. I have called customer few time even after that and after I called them last time on last Thursday (6th October) and informed I am going to move legally, I got a call back from customer care supervisor and requested for 48 hour more but same story again.
I was forced to post this story in social media by makemytrip customer delight team as I felt like they have been tricking me all these days. It’s been close to two months I did the cancellation and there is no refund for tickets yet.
Here is the response to mails by makemytrip on various dates after multiple mails sent out for a response.

Subject
refund

Response By Email (Aparna Yadav) (05/09/2016 06.01 PM)
Dear Mr. Krishna,

Greetings from MakeMyTrip!

At the outset, we apologize for the delay in response and inconvenience caused to you regarding the refund for the booking ID NN[protected].

This is not in accordance to our service standards nor do we expect any such practices.

With reference to your e-mail and as per our telephonic conversation we would like to inform you we are working on your raised complaint as we are in touch with our concerned department and a revert is awaited from their end. Hence we request you to kindly wait for 24 working hours so that we can resolve your query.

All your patience and co-operation is highly appreciated.

We value your business with us and look forward in assisting you with all your travel plans.

Yours Sincerely,
Aparna Yadav
Team- We Care
India Toll Free:[protected]From MTNL & BSNL Lines)
India Toll Free:[protected]From all Major Mobile operators)

MakeMyTrip
Sep 11


to me

Response
Dear Customer,

Thank you for contacting MakeMyTrip. I appreciate and thank you for your patience and trust with us.

A reference ID[protected] has been filed for your feedback.

I would personally review your message and will connect back with necessary action as required.

Warm Regards,
Geeta Eral,
Head, Customer Delight
MakeMyTrip.com

Warm Regards
Team MakeMyTrip

Subject
refund

Response By Email (Kajal Devi) (21/09/2016 05.19 PM)
Dear Krishna,

With reference to your our conversation, please note that I am rechecking with the tech team.
I request you to kindly provide us the time till Monday.
Solicit your patience.


Yours sincerely, Kajal Devi Team- Customer Delight India Toll Free:[protected]From MTNL & BSNL Lines) India Toll Free:[protected]From all major mobile operators) Postal Address: MakeMyTrip India Pvt. Ltd. 103 Udyog Vihar, Phase I Gurgaon – 122016 Haryana

Subject
refund

Response By Email (Meria Sarkar) (05/10/2016 09.36 AM)
Dear Customer,

Greetings from MakeMyTrip!

With reference to your concern regarding your booking id NN[protected], we would like to inform you that your concern is being taking care by our customer delight team and you will get a call back within today by them.
We are unable to mail you against the reference id[protected] as it is assigned to the management grid.

For any further assistance we are available round the clock on our toll free number[protected]MTNL/BSNL) /[protected]Airtel) /[protected]Any Landline).You may also write to us through reply email or writing [protected]@MakeMyTrip.com or visit us at www.MakeMyTrip.com.

We care for you and value your business with us and look forward in assisting you with all your future travel plans.

Yours Sincerely,
Make My Trip.

Hey,
I had booked two airline tickets from delhi to kochi and back for dates 19th october'16 and 23 october '16 respectively on 28th august '16 for 26220/-
I had to cancel the same tickets because of change in travel plans.. On 4th october.. I opened makemytrip website for cancellation... The amount shown to me after cancellation was 25558/-... I thought to 672/- are being charged as penalty... I simply cancelled the flight... I have the screenshot of same... Next day, i get an email about refund in which only 2926/- are being processed for refund... I mailed the makemytrip team... There team called me... I registered my query... I was told... My issue would be resolved in 24hrs... But... It is almost in 48hrs... No response to my mails...

I had book my tickets through hdfc credit card on 31/07/2016 telephonically through your call centre and the booking person was maninder, i was offered rs. 8000/- (4000*2) cash back for using hdfc credit card.
My tickets no. s were
1. in1607b4s1340660 in the name of sai kiran khanna
2. in1607b4s1340657 in the name of sumeet khanna
As i was not able to see any amount in my account wallet, i had sent mail to maninder twice but there was no response. then i made call to your customer care, gurpreet was the person i spoke with on friday 07/10/2016, he confirmed that by mistake email has been wrongly entered, so he said that, he has raised a complaint and gave me complaint reference no. 161007/054635 and said that my problem will be sorted out by saturday (08/10/2016) definitely. but to my surprise i did not receive any call or mail or solution for the same.
Hope concern person will look into the matter urgently and i will receive the said amount to my, make my trip wallet immediately.
Name: sumeet khanna
Email: [protected]@gmail.com
Phone: [protected]

This is to tell you that I had booked my hotel room at Fab Hotel Anjuna Beach for my visit to Goa from the[protected] to[protected].

Please let your bosses be aware I am totally disgusted with your service and listing of poor mediocre hotel the pictures shown on the website and when you visit the place is totally different.

The place stinks( Fab Hotel - Anjuna Beach) of ALCOHAL AND WEED, there was HUMAN [censored] ON THE ENTRANCE OF THE RECEPTION... TOTALLY DIRTY AND DISGUSTING.. I HAVE TAKEN PICTURE OF THE PLACE JUST TO PUT IT ON THE SOCIAL MEDIA.

After speaking to many of your Agents, namely Danish, Amit and a Prateeksha with number of calls to Make My Trip we were shifted to calangute to Hotel La Flamingo.
Since we were too shocked and tired to react and hence took up what you offered in place of Anjuna beach Fab hotel we checked in at la flamingo jut a note to tell you the hotel still not ready and fully functional as work and paint job are still going on we have to change rooms due to constant noise as workers working all day.

The best part is that we paid 9063 for 3 days of stay in the Anjuna beach Resort however when we were shifted we were put at La Flamingo where room charges were 463 per day on discount at your website.

I have taken screen shots of your website with the details to prove the same and we had told this to Amit your customer service Agent who promised to get back to us about refund of the rest of my money.

You cannot cheat me like this... Let your bosses know that I want my REFUND

Dear all, pls dont book flight ticket on make my trip. You can book directly on airline website because i[censored] cancel booking the full refund will be directly credited in ur bank a/c in a week. And i[censored] book ticket from make my trip and cancel booking, the airline will credit money to make my trip a/c and they charge heavy cancellation fee and will return some amount in your bank a/c. Make my trip is a total fraud website.

I wànted to book a flight ticket through net banking pnb.As there was extra charge for insurance and something else which I did not want to bear, I cancelled the transaction through net net banking and did not enter my transaction password before backing out of netbanking pnb site.yet my account was debited for rs 4565. The second time I transacted successfully using my debit card and was debited the same amount again but this time I recieved my ticket as well. Who is to blame? PNB or makemytrip. Please penalise companies that make fraudulent transactions

I bought an air ticket for me and my wife for travelling from banglore to trivandrum and the scheduled departure was on september 15, 2016. Payment was made using my credit card. But a few days before the scheduled departure, i received an sms from makemy trip advising me to cancel the booking and do another booking. As i had to visit my parents urgently, i cancelled the booking and made another booking for me and my wife. They promised to refund the money for the first booking with in a week. Now it is more than 4 weeks since i cancelled the first booking. I made many follow ups with makemy trip for the refund. Each time they promised the refund soon. Till now the money is not refunded. Names of passengers are vipul mathew and nikita ann cheriyan.
I request you to kindly take necessary steps.

Boooking id-in1609b6s1659607
Name - lipsa pattnaik.

Package booked by mr shiv nageem parmar, refund request raised by - mr. Robinson jha.

I have raised a request of cancellation of my trip on september 22nd 2016 and i have got my money refund yet. I have called more than 20 times and the customer support says that they will check and call back but no call, even tried reaching robinson and shiv but no result.

This is very annoying and as a customer i would never like to use make my trip for any of my travel.

I will be filing a legal case against your company by eod if my money is not refunded to my account by 10/07/2016- 7th october 2016.

Either it should be prioritize and my money should be refunded back.

Your costumer support executives are horrible they don't know to behave, you are harassing the costumers.

Its our money in which u are paid your business would haven't be survived without costumer.

I need a immediate solution.

Hi I have booked an air pegasus flight through make my trip web site on 06th Jul, 2016 from Bangalore to Goa (Round journey). Goa to Bangalore flight was Air pegasus with flight no. OP-162 and pnr no. GMDNCQ.
Received couple of mail stating that Air pegagus cancelling their flights and said flight might get cancelled due to their inter policies. One the day of journey (13-Aug-2016) got call from number +91 [protected] at 11:00AM informing flight has been cancelled.
I supposed to get full refund of Rs4901/- but as on date it has not been settled yet. I have called several times to make my trip customer care and every time got new date for refund as they haven't received the amount from the airlines. Air pegasus customer care people are least bother to answer the call.
It’s been 90 days and no proper response from make my trip. Kindly help me.

I am getting the same hotel - shivsagar farm house located at mahabaleshwar at same date from 20 the nov to 25 nov 2016 at a very cheaper rate than booked with make mytrip. My hotel booking for above is nh[protected] for 5 night 1 room (Super deluxe room). I have booked the hotel for rs.7475/- and now i am getting it for rs 4838/-only from goibibo.