MakeMyTrip India Complaints & Reviews

I have booked air india flight from mumbai to chennai on 12-12-16 and return from chennai to mumbai on 14-12-16 through make my trip booking id nf[protected] on 08-12-16. (Pnr no. From mumbai to chennai h2r2j flight no. Ai570 & chennai to mumbai pnr no. Yblr6 flight no. Ai93.
Although the flight took off from mumbai could not land in chennai on 12-12-16 due to bad weather and diverted to bangalore. From bangalore by another flight in the evening we were taken back to mumbai.
Although i could not reach chennai and lost my important assignments and the question of flying back on[protected] did not arise as i did not reach chennai at all, i put up two & fro claim of rs.12, 744/- for refund. However, make my trip is not given any satisfactory reply for my half a dozen e-mail.
Today i got a e-mail stating that my case is closed.

I get a shock of my life how can they close the case with out affecting any refund...??

Booked a hotel through mmt, booking id NH[protected]. Was charged 6000(charges) +740(taxes)-1400(discount)=rs.5340
While proceeding to the hotel, I checked again out of curiosity, only to find the same booking available for 2400 only. The hotel staff was ready to give the same for 2000. Please address this glaring disparity in charges and resolve the fraud.

Dear Sir,

I have to book my Flight Ticket from Delhi to Pune in Make my Trip.com Web site and search cheaper flight and when i got the cheaper flight and paid for the ticket price and got ticket from Indore to Pune because i don't know how it's change Delhi to Indore. I have to ask several time with Make my trip help line nos. and they are not considering my complaint and not refund my amount bec. i have lost my Rs. 7650.

Ticket Details:

Indore - Pune | Tue, 31 May 16, 12:40 hrs
One Stop Flight Departure Arrival
Refundable Fare Indore(IDR) Pune (PNQ)
IndiGo Duration: 2h 55m Tue, 31 May 16, 12:40 hrs Tue, 31 May 16, 15:35 hrs
6E-496 Cabin: Economy

Traveller Details


Passenger Names Type
Aditya Saxena Child
Sarika Saxena
Amit Saxena

Payment Details


Total Fare Rs. 14, 919
Discount Rs. 90.0
Convenience Fee Rs. 600


Total Amount Charged (rounded) Rs. 15, 429


Note: Any discount or promotional offer, if availed, has been adjusted in the Total Amount Charged.

Indigo 6E 496 - Indore ( IDR ) to Pune ( PNQ )
Travel Date - Tue, 31 May 16, 12:40 hrs
Sarika Saxena Rs. 4, 300 Rs. 643 Rs. 4, 943
(Cancellation charges) - Rs. 2, 550
Amit Saxena Rs. 4, 300 Rs. 643 Rs. 4, 943
(Cancellation charges) - Rs. 2, 550
Aditya Saxena Rs. 4, 300 Rs. 643 Rs. 4, 943
(Cancellation charges) - Rs. 2, 550
Total Cancellation Amount - Rs. 7, 650
Approximate Refund Amount Rs. 7, 089
Approximate Refund Amount (In words)SEVEN THOUSAND EIGHTY NINE ONLY (INR)

I Booked a holiday package from MMT.
1st hotel booked at Mysore for the 1st day got cancelled just a day before the holiday starts and lower category hotel was offered. I refused, and I took the flight and reached the first destination, hotel was still not confirmed moreover there was no cab at the airport for transfer to hotel. No hotel vouchers for any of the destination provided and no eticket was provided. Had to manage everything on my own. Had to book a cab from airport to hotel and no refund as of now. First day of the holiday was wasted in hotel booking and cab arrangement, second day got the cab as I had to ask them. The hotel booked for 2nd day was pathetic. I was charged for 4 star hotel and it was below 2 star. Could not stay there as rooms were stinky and smelly. Moved to third location where they charged for 5 star hotel and there is no 5 star hotel in that city anyways the 4 star hotel was good. Now there is no refund for the cab nothing for the first two days. No one is answering the calls or replying to msgs. The return flight got cancelled and I have to book the alternate flight myself they have no idea what was happening. Why we are charged so much when we have to manage our own trip. Customer care and higher officials are useless they will call u until you have paid after that no one cares.

I did a makemytrip ticket booking on 8th dec for kualalumpur to perth for two adults and one baggage for 20kg travel in airasia for 13th jan 2017 payment of rs 10688.

As i got the ticket mistakenly for 13th dec 2016, later on 9th dec 2016 i called customer support makemytrip and also had internal conversation with airasia, and paid rs 14048 (Penalty 220 myr + add charge 219myr for each person), for ticket reschedule to 13th jan 2017, for same two persons and 20kg baggage in same flight.

Due to some internal error, makemytrip customer support (After 1.30 hrs call) told that i will get the ticket by tomorrow (10th dec 2016) and booked a request with number[protected].

It has been now 14 days over, still i didn't get the resceduled ticket from makemytrip, and the response is same saying we are in progress with airline... Same for last 10 days. Totally now i paid around 25 thousand. But didn't got my rescheduled ticket. The request is in last esculation mode for last one week but till now no resolution and utter bad service..

HI,
My Booking is IN1606B3S818024.

Against the above Booking ID i have cancelled 7 air ticket ( 1 for CCU to Port blair Dtd : 06/12/2016 & 6 Ticket for port Blair to CCu dtd : 12/12/2016 ).

its more than 15 days over still the refund not recived only recived hope from your MMT Customer Care, they just mis gouded me.

sir please solve the issue please.

MakeMyTrip Information:
MAKEMYTRIP BOOKING ID: NF[protected]
BOOKING DATE: 16 NOV, 2016
Chennai to Bagdogra - By Indigo Airlines, Dec 13 2016
Bagdogra to Chennai (via Bangalore) - By Jet Airways, Dec 22 2016

Indigo Airlines cancelled the ongoing flight due to cyclone vardah that hit chennai on Dec 12.
Entire vacation plans had to be cancelled and hence called MakeMyTrip within 30 mins of when we got to know. After a 3 hours phone calls between 3 agents, i was asked to call the airlines to cancel the itinerary.
Indigo agreed to refund the fare while return Jet Airways fare was not agreed to be refunded by Jet or MMT.
The entire itinerary was booked as it was all refundable fares from all airlines per the itinerary confirmation that we received upon initial ticket being booked on MMT. Also, we had an additional travel insurance in place for any trip cancellation etc.

Until this time, no refund status - Called MMT 4-5 times and every agent is avoiding the situation and asking me if i would like to cancel the trip.

Will need a complete refund as we did not even make the trip in the first place.

Sent an email to Indigoair, Jet Airways and MakeMyTrip on the extreme displeasure of doing this business with MMT. No response from either one of them. Email Reference ID[protected].

Response By Email (Yashikha Sharma) (20/12/2016 11.17 AM)
Dear Mr Shah,

Greetings form MakeMyTrip!

Thank you for contacting MakeMyTrip Customer Support with regard to your e-mail for Booking ID IN1511B6S155334.

We would like to inform you that, as per your query, where you seeking for wallet inquiry. We apology unconvinced caused. Your wallet account that is 24/04/16 after 3 months it was expire. We really understand you feelings. My wallet is a quick & hand way to manage your booking refunds. We cant go against My wallet T&c. Sir try to understand.

If in future you face any issues regarding the same case you may always
reply back to this email within 7days and thereafter you may click on
https://support.makemytrip.com/customer_complaint/New_Complaint.aspx link
and I will be here to help you.

For any further assistance please call us on our toll free number:
[protected] – From MTNL/BSNL phones
[protected] – From other major operator
You are welcome to write to our management with feedback about our services at https://support.makemytrip.com/customer_complaint/New_Complaint.aspx

We value your business with us and look forward in assisting you with all your travel plans.

Thanks and Regards,

Yashika Sharma
MakeMyTrip India Pvt. Ltd.
Customer By Email (DINESHKUMAR SHAH) (17/12/2016 02.30 AM)
Dear Ms. Yashika Sharma Ji,

I am totally disappointed with your response below to my email to you.

As you are aware me & my wife, both are regular & long time client of Make My Trip. My humble request is that

1. As and when I have called your Toll free Numbers given below, they do not get connected at all. If one is lucky and does get connected, your executive does not get to the line for listening to the query. This is my personal experience with the Customer Care Service of Make my trip website.

2. Secondly in this particular case which we have raised to you, your Pune Office executive, Mr. Kunal Pardeshi has categorically promised that when we come back to India in end Sept 2016 from USA after completion of our stay of nearly six months, we shall get individual wallets credited with Rs. 4000/- worth of wallet points & this will be intimated to you by email respectively. However since till last week we never received any intimation from your Pune Office for our credits, we checked up with your office where they refused to entertain us on this. This was rather unexpected from a reputed organization like yours. Your Mr. Pardeshi also promised that if I/we undertake any more trips in USA during our stay, we shall definitely get our MMT wallet credited accordingly. But that too in vain as noticed.

Normally all such wallet/credit points are valid for a reasonable period so that your client can effectively utilize before its expiry. The period of 3 month is just too short for its validity. I FAIL TO UNDERSTAND HOW OUR WALLETS WERE EMPTY ON 24/04/16 AS MENTIONED IN YOUR EMAIL REPLY. as we traveled to USA in mid April 2016 and returned in end Sept 2016. The validity should be after we return back from trip and not when we are on trip. I am sure you agree with me on this.

3. And now when I took lots of efforts to your Customer Care Office, I get reply like below which is totally disappointing to us. Please note that we both are Senior Citizens and and not that computer familiar to write in a strong manner for our legitimate rights.

In view of above, we humbly request your assistance to customers like us to continue use your services in future.

Best wishes and looking forward to your able assistance,

Dineshkumar Shah
Email Id : [protected]@gmail.com and

Kalpana Shah
Email Id : [protected]@gmail.com

On Fri, Dec 16, 2016 at 1:25 PM, MakeMyTrip wrote:

Response By Email (Yashikha Sharma) (16/12/2016 01.25 PM)
Dear Mr Shah,

Greetings form MakeMyTrip!

Thank you for contacting MakeMyTrip Customer Support with regard to your e-mail for Booking ID IN1511B6S155334.

We would like to inform you that, as per your query, where you seeking for wallet enquire. we have not received any response form your side. As per our understanding your issue is resolved. As per the resolution, I am closing your query from our end.

If in future you face any issues regarding the same case you may always
reply back to this email within 7days and thereafter you may click on
https://support.makemytrip.com/customer_complaint/New_Complaint.aspx link
and I will be here to help you.

For any further assistance please call us on our toll free number:
[protected] – From MTNL/BSNL phones
[protected] – From other major operator
You are welcome to write to our management with feedback about our services at https://support.makemytrip.com/customer_complaint/New_Complaint.aspx

We value your business with us and look forward in assisting you with all your travel plans.

Thanks and Regards,

Yashika Sharma
MakeMyTrip India Pvt. Ltd.
Response By Email (Yashikha Sharma) (13/12/2016 03.33 PM)
Dear Mr Shah,

Greetings form MakeMyTrip!

Thank you for contacting MakeMyTrip Customer Support with regard to your e-mail for Booking ID IN1511B6S155334.

We would like to inform you that, as per your query, your wallet account that is 24/04/16 after 3 months it was expire.

For any further assistance please call us on our toll free number:
[protected] – From MTNL/BSNL phones
[protected] – From other major operator
You are welcome to write to our management with feedback about our services at https://support.makemytrip.com/customer_complaint/New_Complaint.aspx

We value your business with us and look forward in assisting you with all your travel plans.

Thanks and Regards,

Yashika Sharma
MakeMyTrip India Pvt. Ltd.
Response By Email (Yashikha Sharma) (10/12/2016 02.47 PM)
Dear Mr Shah,

Greetings form MakeMyTrip!

Thank you for contacting MakeMyTrip Customer Support with regard to your e-mail for Booking ID IN1511B6S155334.

We would like to inform you that, as per your query, your wallet account that is 24/04/16 after 3 months it was expire.

For any further assistance please call us on our toll free number:
[protected] – From MTNL/BSNL phones
[protected] – From other major operator
You are welcome to write to our management with feedback about our services at https://support.makemytrip.com/customer_complaint/New_Complaint.aspx

We value your business with us and look forward in assisting you with all your travel plans.

Thanks and Regards,

Yashika Sharma
MakeMyTrip India Pvt. Ltd.
Response By Email (Yashikha Sharma) (08/12/2016 06.43 PM)
Dear Mr Shah,

Greetings form MakeMyTrip!

Thank you for contacting MakeMyTrip Customer Support with regard to your e-mail for Booking ID IN1511B6S155334.

We would like to inform you that, as per your query, your wallet account that is 24/04/16 after 3 months it was expire.

For any further assistance please call us on our toll free number:
[protected] – From MTNL/BSNL phones
[protected] – From other major operator
You are welcome to write to our management with feedback about our services at https://support.makemytrip.com/customer_complaint/New_Complaint.aspx

We value your business with us and look forward in assisting you with all your travel plans.

Thanks and Regards,

Yashika Sharma
MakeMyTrip India Pvt. Ltd.
Customer By Email (DINESHKUMAR SHAH) (06/12/2016 01.01 PM)

Dear Customer Service Manager,

Me & my wife both made a trip to USA in currant year, April to Sept 2016 through make my trip office in Pune.

While booking we were assure by the sales gentleman @ your Pune office that once we execute the total trip, i.e. on our return to India, automatically there will be a credit of Rs. 4000=00 in each the Make My Trip Wallet. However there is no credit in our wallet till date. Hence I contacted your Pune office Manager in this regards. He informed that they have no control on the Wallet issue of the clients and advised to write to you on this. Hence I am writing to you.

Further I notice that I have availed Make My Trip website for my other travels within India and I am unable to get any credit to my wallet which is crystal clear from the snap shot details below.

Please advise me how do we proceed ahead for the adequate credits in our wallets.

Thanking you in anticipation,

Best regards,

Dineshkumar Shah
Email Id : [protected]@gmail.com and

Kalpana Shah
Email Id : [protected]@gmail.com

RIP INFORMATION
Booked on 17th Nov 2015
FLIGHT BOOKING
Email Ticket

| Print Invoice

| Print Ticket
CANCEL CHANGE TRAVEL DATES
FLIGHT DETAILS
Booking ID IN1511B6S155334

Dear make my trip,

Please note that i had booked a flight from new delhi to bhubaneswar, indigo flight bearing pnr no.- vdr6gd) on 08/12/2016 and cancelled the same on 10/12/2016. As the payment towards the booking of the flight was refundable but i have yet not received any amount in terms of the cancellation.

I would therefore, request you to kindly process the refund so that i can receive the same at the earliest.

Regards,

Siddhartha shankar ray,
Advocate for govt. Of nct of delhi.
Mob.[protected].

Sir,

My name is P.L. Sanyal. I had logged on your Make My Trip (MMT) website on 18.12.2016 to purchase a railway ticket in Training No. 12314 Rajdhani Express for 22.12.2016 and MMT has suggested for payment of Rs.2881 and I paid through internet Banking. However, MMT failed to reserved ticket and informed through SMS that money of Rs.2208.46 has been processed with ID NR[protected] with Ref Num NULL and reflect in acct. in 7-14 days. I am surprised by this SMS as I had transferred the ticket amount of Rs.2881/- but MMT has been returning an amount of Rs.2208, that means Rs.600/- deduction on the failure of MMT. However, MMT has not informed about as to why they deducted Rs.600/- for what reasons whatsoever to the customer.

It is therefore, requested that you may be pleased to inform about this deduction of Rs.600/- on what account from the customer when I have neither cancelled or given any ticket confirmation by MMT.

I shall be highly grateful for a reply in this regard.

Thanking you
Yours faithfully,

P.L. Sanyal
Mobile No. [protected]

I have booked a trip via make my trip to kashmir from 11 to 17 dec and i have the following complaints 1) the hotel in Gulmarg ; Welcome hotel has not been operating last 5 months and was not aware of our booking. They were shocked and totally not prepared, I called the person in charge Rajesh Thakkar and Kuntal Parikh and Dipti mittal. All these 3 people were not at all helpful when we were stranded and i will never book or recommend to anyone . Kuntal had thew chick to tell me its my responsbility to check out the hotel and not his. Also the flights to srinagar to and fro changes were not communicated at all to us leaving us to manage all by ourselves

My self kishor Chandra Gouda booked my ticket for the date 13.01.2017 from Ahmedabad to Bhubaneswar through froBooking ID NF[protected]. On dated 16.01.2017 got message from Indigo airlines that your flight ( Flight 6E - 259 & Flight 6E - 266 ) calcelled and after that contact with make my trip and during discussion with your customer care person and indigo airlines informed that iam not comftable with the modified flight so please cancel my ticket and ask if any cancellation charge is applicable for that and both are replied that no cancellation charges is applicable but i got the message you will refund only Rs. 6342 instead of Rs.14667.

I can't understand after confirmation how cancellation charges is applied.

Please co-oprate with me as early as possible.

Regards,
Kishor Chandra Gouda/[protected], [protected]

I booked a ticket for 3 people from delhi to bombay on 1 nov 2016 for 14 january 2017 from my registered email id on make my trip online. On 9th december i received a message regarding the ticket cancellation by some 1. Which is not cancelled from the id from which i booked. When i talked with customer care they said that 1 of the 3 passeneger cancelled the ticket by calling on customer care from their number from which the ticket is never booked. I didnt cancelled the ticket from my registerd id, so how can company cancel my tickets without my permission and verifcation from registered id or email. Customer care representative told that this is mistake from their end so either we will get 100% refund or nothing. Now today i got a mail that there is no refund because the ticket cancelled is by 1 of the passeneger who called from his mobile number and not from which it is booked. My question is if comapny can cancel tickets without any verification or confirmation mail, anybody can cancel anyones tickets of other people. Even if we cancel products on online shopping we can only do so from registered id only by logging in. But make my trip has cancelled the tickets from an unknown user without any confirmation mail sent to me. I request you to please take strict actions against so that they refund me my money back.

My name : sunny sapra
Email : [protected]@gmail.com
Contact :[protected]

Makemytrip booking id: nf[protected]
Booking date 1 nov, 2016
Delhi to mumbai, sg-161 spicejet, 3:55 pm
1/pnr - neuv7e
Passengers:
Bharat sachdeva
Ashish saggar
Gaurav katyal

Makemytrip – worst company ever! Trust me! Stay away! Please see the hundreds of complaints against them!
We were loyal customer not returned the money yet, we can’t buy new tickets! And the prices are going up almost a hundred a day because now it is such short notice. We will now have to spend over a thousand more to go to a wedding in india that we could afford to go to in the first place, now were screwed! Shame on you makemytrip for making us lose a thousand dollars!

Hi, i had planned a trip to gujarat (Kutuch and gir forest) with makemytrip between 27th december to 1st jan. Initially there approach toward my request was attentive, however once i started my payments i came to realiaze that all information they had provided me was false and misleading. There were many incidents when information provided my makemytrip was not reliable and false when verified. Moreover, when i requested for a small change in the itinerary by which i was sipped to get some refund, they took mor than 7 days to process my request and also troubled me all time by asking to explain why i see there is a refund. During there telecoms they agreed and again the same day send me emails which same stuff stating need explainantion again for which we a lady had agreed. This experience with makemytrip for disgusting and have decided never to take up any deal with this firm in future.

- team based out of hyderabad
- representative - neelam mishra's reporting manager (I don't know the name of the manager) and product team associated with her.
- diserable resolution - valid information, better transporter, refund for excess kms.

I had, on 1st Dec 2016, booked ticket by Indigo flight from Hyderabad to Nagpur through Makemy trip booking id. No. NF[protected]. The flight got cancelled by the Airlines. While the ticket charge has already been debited from my credit card, I have till date not recd. the credit intimation. On the contrary you have been asking me to give feed back on how the trip (which did not take place) was. Pl. give feed back to my mobile ph. [protected]

M.N.Ramakrishnan
mnr.[protected]@gmail.com

We had booked a kerala trip package from dec 12th thru dec 22nd and were promised that an inova or indiego car will be provided and a driver will be sent - we still are waiting for this service and have been giving a run around from our travel agent - rashmi singh - [protected] phone number and the vendor she has contracted with - please intervene and resolve this issue - if not we will be escalating this complaint with indian tourism ministry which may damage your reputation.
We have no means of contacting your head office by the time phone number [protected] which has put us on hold forever.

Very disappointed with this service paid premium money for this package - do not recruit inefficient agents who cannot deliver what they promise.

Disappointed customer

Rehana husain

Thanks
Rehana husain

Please contact me [protected]

Website down- IT issues ???
Dear sir

I have booked a round trip ticket from Mumbai to Dar on 13th Dec and returning on 31st Jan.

Unfortunately my meetings got postponed till 21st Dec hence I wants to change the bookings to 18th Dec returning 31st Jan

My booking I'd is NN[protected] and etkt is[protected]

From morning 9:49am I am calling your call support number till this time no body is able to help me as your systems are down

I am ready to pay Rupees 4375.00 which is the charges for date change as you informed . tickets are available for the same rates as I booked on 18th Dec

Call id last one is[protected] .

This is unacceptable from such a popular travel portal .you cannot imagine this attitude.

How can you keep your site down from morning till 3pm? don't you think you are putting the customers in an auckward position?

I request all the concerned to help me to change the onward ticket to 18th December 2016 ASAP.

Regards
Mohanakrishnan

1st of all we booked ticket in 2014 then the flight cancelled by them n we get this message Dear SpiceJet customer (PNR-OYPWFA): Your flight SG 229 dated 16-Sep-14 from Jammu to Delhi has been cancelled due to operational reasons. We regret the inconvenience caused. Please call [protected] / [protected] to be re-booked on an alternate flight.

The PNR for your Spicejet Flt SG229 for Jammu-Delhi on 16 Sep 14 at 15:40 hrs is OYPWFA. Thank you.
As mmt only gives us 500 something refund instead of 5200 we paid to them and now again today i booked a flight ticket but ticked not booked and my cash debit from my bank account and they said the refund will be credit to your account in next 72 hours why they cheated us all the time and waste our time and money i strictly want make actions against make my trip becoz next time they didn't make fool people.

Booking id--NF[protected]

I have booked the flight from Delhi to Ranchi, came to know that flight will start at about 4 PM where it has to fly at 12:45, so I cancelled the flight right away from makemytrip portal, now I was suppose to get full refund, but they have deducted the penalty charges which they are saying done by airlines. when I spoke to airlines they are telling that there is "NO Show" from my side, means I haven't boarded the flight itself, even though I have cancelled it before hand but makemytrip didn't inform to airlines and that's why No show... now I am following these pathetic airlines/makemytrip to get my refund back.