MakeMyTrip India Complaints & Reviews

I had done room booking through make my trip on 27 the October by using coupon code . According their cancelation policy, if cancelation will done prior to 24 hours before check in, 50% refund will be given. Anywhere in the policy it was not mentioned that this policy is not applicable for coupon code user. Now they refused to refund me after cancel the booking. Even after cancelation when I called them to reconfirm the booking as they are not giving the refund, they refused too. This company is doing cheating publicly. I want justice. Thank you.

I booked a flight with Makemytrip. I paid rs 4547 from my icici card and rs 984 from my payback points for booking the trip. I had ro cancel the flight and I got a message from MMT that I would get a refund of 2731 rs. I got only partial refund of rs 1747 in my account but did not receive Rs 984 back. Even after contacting them multiple times over phone, they are giving wrong explanation and denying the remaining refund amount of Rs 984. booking id: NF[protected]

I never realized i made a grave mistake of saving my card details in the make my trip app. I shouldn't have trusted these business apps that are purely for business and care zilch about their consumers. Add to that, the so called pathetic customer support that is good for nothing.

I was looking for a hotel room and i had some money in my mmt wallet, but since i was booking through the app, it wasn't showing me the final amount. So i went to the netbanking page and guess what they had all my details saved the amount got debited without even me having to click anything. Now i am paying for a room that the app booked by itself, where i am not even staying. Wonderful job make my trip!

Thoroughly disappointed with the service.
Hotel booking id nh[protected]

I could not avail the flight from Bangalore to Bagdogra on 13.10.16 PNR - CF73NX due to accident on the road and road was blocked, by the time I reached airport it was 20 minutes for departure and I could not board the flight. I was not even allowed to board the connecting flight from kolkata when i reached Kolkata by another flight in time. Therefore i am liable for refund of tax and other fees except fare, according to rules makemytrip has to arrange the refund from indigo as I could not directly got refunds from the same since I have booked ticket from their end. Hope for positive result.

Sir nf[protected] airpegasus on 10102016 refunded to mmt but mmt not credited rs 3244 irresponse from mmt simply tkt number no use not solved problems getting commission 400 waste i booked directly with airpegasus same day returned tkt that amount air pegasus credited within 3 days in my account complaint to airpegasus refund initiated by me mmt no use but even no response from mmt no reply to my complaints made so for 10 complaints to mmt pl solve this genuine case paramasivam [protected] [protected]@yahoo.Co.In

Hello:

To my extreme un-satisfaction and disgust I regret to inform that the cash back amount of Rs.2500 in my e-Wallet has been expired due to wrong information provided by Make My Trip. I had to use this amount by 21st Oct and I was suppose to use it today. To my surprise MMT has gone ahead and already expired the un-used amount exactly at 12AM IST on 21st of Oct. To my understanding today, 21st of Oct is the last date to use this amount which is 12AM IST till 12PM IST. Then how come MMT has expired this amount from my wallet.

The agent said that the amount got expired at 12AM on 21st Oct. So why this specific information is not provided on my e-wallet account. I will make that this unprofessional attitude of MMT is known to people and their way of disguising there customers should be made public.

Will take appropriate steps on this. Also you have lost a repeat customer for future business.

Richie Hillary
[protected]

Sir, this is y apparao made some transctions on 12th october 2016. Three successful transctions. But the trx amount rs19854 is failed. I didnt get refund yet to my creditcard account. The same thing informed to sbi cr card office. They adviced me to approach u. They gave trx id 1628700 & [protected]. So please look into the matter. Refund the same to my account. Thank you sir.

I was booked my bus ticked journey date 29-oct - 2016 from jaipur to kanpur,
Through makemytrip.com
Today they canceled my ticket with reason that, "bus is canceled". I was booked with rs. 700 but today due to diwali festival charges goes beyond rs.1500, so they make this reason and no alternative provide me.

I am very disturbed so please help me.

Thank you

I had booked a ticket to trivandrum and back, for 3 members. Out of which i had to cancel for one member.

On calling makemytrip i was informed that i need to cancel it from the airline and was made to speak to the airline. After are ordeal of more than an hour i finally got one ticket cancelled. The airline told me that the ticketing agent (Makemytrip) would provide me the refund.

The cancellation was done in august16 and i did not get any refund from makemytrip till oct16. On calling my my trip i was told that the cancellation after being done by the airline also needs to be done from makemytrip. This information was given by the call centre and then they made me wait for the cancellation process for over 30 mins and got my call disconnected.

Below are my details of booking:
Name: anil nandakumar
Makemytrip booking id - nf[protected]
Booking date - sun, 12 june 16

Hope they can be taken to task as they are a thug company and try every way of cheating a customer.

This is the last time i will work with them.

Ref: nu[protected] mzdlz7 (operator pnr: dcf8690502)
Dear team

I had to travel from dharmasthali to bangalore as on 13th oct 2016 but operator canceled the service. i am not sure

I did not get any mail or sms to my phone. so i reached the dist nation

Where i had to catch the bus. they the phone number you provided by you

Not responded. today i have just return from journey. as a bus ticked agent.

Please help me to get refund. i will procede legal action against subhramnaya travels and general travels

Please provides the all details for file the case as agent (i have right to get incormation). who will paid insurances charges.

I will post my bad my experiences in social media. how the make my tip tam engage the worst travelers.

Thanks and regards

Reference nu[protected]
Mzdlz7 (operator pnr: dcf8690502)

To makemytrip team / management/ legal advisors

My self, sai kumar perrungallam, residing in doha.

I am sending this note to you as i have faced some issues with your site and would like to complain about the same, i hope you take up this and respond at the earliest to keep your (Makemytrip) business name good and to show that you are customer centric.

Today morning i tried to book an intl. Flight ticket through your site, detail as mentioned below

Round trip from: doha, qatar to: hyderabad, india

Date of onward journey: 14 dec 2016

Return on: 30 dec 2016

2 adults & 1 child

When i searched these criteria in your site, i have got the results for oman airways as below

· 14 dec 2016 @ 21:35 from doha and reaches hyderabad on 15 dec 2016 @ 06:10 (Transit @ muscat)

· 30 dec 2016 @ 15:20 from hyd which reaches doha on 30 dec 2016 20:35 (Transit @ muscat)

The price you offered when i was booking is inr 61000 (Some hundreds) – for all 3 pax, round trip, i mentioned above

When i clicked on book, you have also showed me one message – ‘rechecking the availability’

Then your site asked me to enter all passenger details (Name, date of birth, passport number, passport expiry date) – while on this page, you are still showing the same price of rs. 61000 on your screen.

After entering all that details and clicked on make payment – your site returned saying ‘oops, the seats you are trying to book are sold out…etc.’ and returned me to the search results again

Now, i selected the same flight details and clicked on book – this time your site offered a price of inr 63000 for the same pax and round trip

I was still fine with the price and continued, again when i clicked on make payment – same thing happened – i didn’t get the tickets booked for the prices you are quoting and it showing ‘oops, the seats are sold out’

I have below complaints on your site now:

1. You (Makemytrip) are making us fool by displaying low fares

2. You have nicely captured my personal details (Like dob, passport number, mobile number, email id, my journey plan…etc.) showing that low fare

3. You are unable to provide the ticket for the prices you offered

4. When the tickets are sold out why did you show them in results – you also reconfirmed the availability when i clicked on book (Which means the tickets are available but you are showing incorrect prices, which you cannot offer for)

5. When i spoke to your online chat agent on this – they are complaining it happens with oman airways – i don’t understand why you are complaining the airlines? Because i searched with oman airlines site at the same time and the prices they are quoting has a difference of rs. 15000 from what you are offering – which in fact is almost in line with other flight booking sites

I want a proper explanation for each concern i raised above and i demand apologies for wasting my time & penalty charges from your site as you captured my personal details by attracting with /displaying incorrect prices (Low fares) which you could never offer.

You can reach me on my mobile: +[protected], if you want to

You can contact me on my e-mail – [protected]@gmail.com

I expect a response for this mail at the earliest….

Thanks & regards,

Sai kumar perrungallam

I had booked a flight ticket through Make My trip application, but due to the seats being filled, the booking did not happen and also, the same amount was moved to My Wallet. I have requested for a refund to my bank account, but the team is not ready to do so and the reason they give is some technical issue. The amount of Rs10472 is lying in wallet without any use to me for last 11 days. every time an executive reaches me, they tell me that they will give another update in next 24 hours. But I do not see any valid information being provided to me.

This is to bring to your notice that I, pritisha chakraborty, had made a to and fro flight booking from Kolkata to Seoul on 11th October, 2016 through make my trip App. I didn't receive any booking against the same and my money got deducted from my account.I had reported to the customer service before but no refund has yet been inititated . I had contacted them the last time and I was told that they have no knowledge of the same.

Pritisha Chakraborty

I booked a ticket from Pune to Delhi on 18/05/2016, with refrence no.: NF[protected]C01.The amount 5634 was deducted from my bank account but the ticket wasn't booked .I lodged a complaint about this quiet a lot times and was awaiting for the refund but I haven't received the refund till date
I have mailed many time to makemytrip and I called many time customer care still my problem didn't solve finally I have decided to mail you I request sir as soon as possible plz transfer my refund
Thank you

Dear Makemytrip,

I had made bookings for 2 nights at this hotel from Makemytrip (30th Sep - 2nd Oct) from two different ID's but was allowed to check in only for the first night (30th Sep till 1st Oct). Keys Hotel, Kochi flatly refused to acknowledge the second night booking. I had to instantly request my cousin, Mr. Gagan Singhal to book one more night through Goibibo cause we couldn't trust Makemytrip with bookings again. I am still to get the refund of my money from makemytrip for the 2nd night. Makemytrip customer service has been aweful as of now.

I had emailed you about my issues the very next day i.e.3rd October, 2016 but didn't get any co-operative response. I was away for the festival holidays with my family. I was in Ladakh and there wasn't any mobile connections available (which you must be knowing) because of the security issues.

When I returned back, I called your customer service team and one of your executive named Mr. Varun Sharma received my response. He didn't seem to help me at all but when I forced him to look into my matter, he very reluctantly asked me to forward him the complaint mail that I have sent you on 3rd October. He promised me to get back to me within 24 hours. It has been 5 days now and I am yet to hear it from him.

I would appreciate if you stop indulging in such malpractices and try and help out you customers.

I would request you to call me back immediately on[protected] to resolve my issue.

Regards,

Priyanka Kandoi
[protected]

I have cancelled flights booked for my family members after talking to makemytrip customer care team and booked a different airline to Duabi as it was a better option for us. Tickets costed me 67000 INR and after the cancellation charges I was supposed to get 51000 INR as per the cancellation policy page. I was told refund would be processed within few working days but later that day I got another call from makemytrip customer care team that the ticket can’t be refunded as the airline doesn’t allow that but I can book a future flight in same airline but would be given only half the amount I spent for the tickets. This was not the information I was given by makemytrip customer care team when I called them for cancellation and I was promised a refund to bank account. I had to call the customer care team again and report this and they raised a call trace request against the first associate who promised me a refund and I have sent them the screenshot of refund confirmation page when I cancelled the tickets. As I didn’t get a call back from customer care team, I called them again after three days and they admitted the fault from their customer care executive but gave me only option of half refund. I didn’t agree for that and escalated the case to the next level which didn’t help and the ticket now lies with top level escalation team of makemytrip- Kajal Devi from makemytrip customer delight team. When a ticket gets escalated to the top level in any company, you get a proper response to your mails. But my experience was worst. Mss. Kajal called me two days after the ticket got assigned to her and said an investigation is being carried out and I would get a response in 48 working hours but there was no response for many days and I kept on calling the makemytrip customer care team but they wash their hand saying they can’t touch the ticket as it now lies with top level management and promise me they mail them and I will get a call back from customer delight team member. After sending many mails, Mss. Kajal called me on Sep 21st and said they have almost made a decision for refund promised in cancellation page and I would get a positive news on next Monday(which was 26th sep). But after that there was no calls or mails from Kajal or any of their team members. I have called customer few time even after that and after I called them last time on last Thursday (6th October) and informed I am going to move legally, I got a call back from customer care supervisor and requested for 48 hour more but same story again.
I was forced to post this story in social media by makemytrip customer delight team as I felt like they have been tricking me all these days. It’s been close to two months I did the cancellation and there is no refund for tickets yet.
Here is the response to mails by makemytrip on various dates after multiple mails sent out for a response.
Subject
refund
Response By Email (Aparna Yadav) (05/09/2016 06.01 PM)
Dear Mr. Krishna,
Greetings from MakeMyTrip!
At the outset, we apologize for the delay in response and inconvenience caused to you regarding the refund for the booking ID NN[protected].
This is not in accordance to our service standards nor do we expect any such practices.
With reference to your e-mail and as per our telephonic conversation we would like to inform you we are working on your raised complaint as we are in touch with our concerned department and a revert is awaited from their end. Hence we request you to kindly wait for 24 working hours so that we can resolve your query.
All your patience and co-operation is highly appreciated.
We value your business with us and look forward in assisting you with all your travel plans.
Yours Sincerely,
Aparna Yadav
Team- We Care
India Toll Free:[protected]From MTNL & BSNL Lines)
India Toll Free:[protected]From all Major Mobile operators)
MakeMyTrip
Sep 11

to me
Response
Dear Customer,
Thank you for contacting MakeMyTrip. I appreciate and thank you for your patience and trust with us.
A reference ID[protected] has been filed for your feedback.
I would personally review your message and will connect back with necessary action as required.
Warm Regards,
Geeta Eral,
Head, Customer Delight
MakeMyTrip.com
Warm Regards
Team MakeMyTrip

Subject
refund
Response By Email (Kajal Devi) (21/09/2016 05.19 PM)
Dear Krishna,
With reference to your our conversation, please note that I am rechecking with the tech team.
I request you to kindly provide us the time till Monday.
Solicit your patience.

Yours sincerely, Kajal Devi Team- Customer Delight India Toll Free:[protected]From MTNL & BSNL Lines) India Toll Free:[protected]From all major mobile operators) Postal Address: MakeMyTrip India Pvt. Ltd. 103 Udyog Vihar, Phase I Gurgaon – 122016 Haryana
Subject
refund
Response By Email (Meria Sarkar) (05/10/2016 09.36 AM)
Dear Customer,
Greetings from MakeMyTrip!
With reference to your concern regarding your booking id NN[protected], we would like to inform you that your concern is being taking care by our customer delight team and you will get a call back within today by them.
We are unable to mail you against the reference id[protected] as it is assigned to the management grid.
For any further assistance we are available round the clock on our toll free number[protected]MTNL/BSNL) /[protected]Airtel) /[protected]Any Landline).You may also write to us through reply email or writing [protected]@MakeMyTrip.com or visit us at www.MakeMyTrip.com.
We care for you and value your business with us and look forward in assisting you with all your future travel plans.
Yours Sincerely,
Make My Trip.

MakeMyTrip ID: NR[protected]
Very bad experience with make my trip. I have booked 4 tickets for duronto express on 21/9 (HYDERABAD to VISHAKAPATNAM ) and travel date was 24/Sep which costed me Rs.8840.76 including all the taxes.
On 22/Sep I have cancelled one ticket through call and customer care executive told one ticket would be Rs.2210 and i would be getting only Rs.1960 that will be reflected back in your account in 7 days but i didn't receive a penny till 14/Sep.
So I have called again on 14 October and the executive by name Anchal has told me the amount would be refunded with in 14 days citing the reason as bank cycle. I was not satisfied with her answer and have requested her to transfer the call to a senior executive for which she replied saying that make my trip would be calling back with in 2 hrs.
I have waited for some time and again called back to the customer care this time the customer executive says Rs.210 has been processed to your account and the remaining amount(Rs.1750) will be processed to your account with in 3 to 5 working days. So i Have asked him why are your processing the refund amount 2 times. He replied back saying that is a technical issue . So I have asked him to transfer the call again to a senior executive he replied back saying that the executives are busy and if there is any another issue he could help me with.
I'm also been charging with credit interest already. I am thinking to take this action legally, and complaining this to make my trip.

Myself sanjay lonari,
Mob no. [protected]
Mail id: [protected]@gmail.com
I have booked 2 ticket (booking id nu[protected]) from ankleshwar to bhusawal & cancelled it within 22 hrs. therefore as per company rules only 10% amount will be deducted from total amount, which is mentioned on ticket but company has deducted 15% amount from total fare which is not mentioned in your ticket cancellation policy.
So your doing cheating with customer by means of hidden charges.

I have been a very loyal customer to make my trip and it was a big shock for me to see that they have changed my booking date.now when im asking them to change my date cos it wasnt my mistake but systems mistake that it did show 7 th nov 2016 to me and it booked 7 th dec 2016. now for date change they are asking me to pay arouns 2250 and 300 for convienience fee and air fare rates would be separate. such a good way of taking money from peoples pocket. a big round of applause for you guys who is not even ready to help inspite of calling so many times. i had booked round trip and they have goofed up by changing the month from 7 th nov 2016 to 7 th dec 2016 . it is so not cool. I WILL NEVER BOOK FROM MAKE MY TRIP EVER AGAIN IN FUTURE AND WOULD LET EVERYONE KNOW THAT THESE PEOPLE ARE A BIG FRAUD . it is completely your systems fault and i have read all the complaints above and others have faced same problem as i have so it clearly indicates that there is some problem with the system. belive it or not but bad mouth will affect your business. even when im calling them they are saying manager is not on the floor, call later, i mean should you not keep one manager on the floor in shifts. why do you guys say then 24/7 service.

my ticket details are :

shehnaz hamid
wrong ticket booked by you : 7 th dec 2016
MAKEMYTRIP BOOKING ID: NF[protected]
BOOKING DATE: 13 OCT, 2016
1/ PNR - I6HMJP
AHMEDABAD - MUMBAI
SG - 636
Spice Jet
E-TICKET NO.
I6HMJP

from,
sharmeen hamid
[protected]

We planned our trip to mt.abu, udaipur and jaipur. Our booking id is IN1609B6S1850882. The road travel, hotel accomodation and unlimited breakfast was includee in the package. While moving from udaipur airport to mt.abu the driver included his bill in ours and asked us to pay for it. When we contacted the driver's vendor he said you pay for this time and ill explain the driver not to do this in future!!!
Further in each and every hotel we were always served the breakfast late, thus we ended up missing spots else covered the spots in hurry.
When we reached the hotel in jaipur named "grande residency" the hotel condition was pathetic. When asked to clean the room the hotel cleaners said its done by the morning cleaners so we wont clean it now. There were hair in the bathroom, the floors were untidy, there were some insects on the bed and bedsheets had some spots i dont know of what!!!
Next day we asked the customer co-ordinator to change our hotel as they were not cleaning the hotel, she asked us to find a hotel for ourself and move in to it. She said you have to pay for the new hotel you move in and ask the current hotel managers about the refund policy. She saif if we get refund will pay you otherwise we cant. Wheb we saw the price of the hotel it was Rs.850-900/day. Obviously the rooms were as per the standard of 800/day.
When I asked the customer co-ordinator about how can you give us such hotel she said we give hotels by seeing the review on internet.we do not actually go to the hotel and see!!! She asked us to find hotel for ourself, now we went to jaipur for seeing places and not searching hotels!!!
Now the worst part, since we missed few spots we asked the driver to take us to chowki dhani, he said to give rs.800 for the same. So we ended up paying money beyond the package.
Pathetic service and worst customer care.
Will neither choose makemytrip for travelling nor would I advise anyone.
Everything was disguisting.
The customer care also hanged up the call when we asked them to help us out.
Never never ever plan through makemytrip it will be a worst experince you have.