MakeMyTrip India Complaints & Reviews

I would like to bring to the notice the shady practice of www.makemytrip.com's Wallet services.

The website link for transferring money back to your bank account from makemytrip's wallet has not been working since the last four weeks. Additionally, when reached out to the customer care on the phone, they responded saying that it cannot be done over the phone.

How can the customer get HIS money back? Email and phone support went unanswered, the customer care executive (someone by the name of Girish misbehaved on the call and was not ready to help at all, or transfer the call to his supervisor/manager).

The last discourse for me is now to approach legal counsel.

I had booked a ticket on 25th july 2016 from Bagdogra to Delhi. But unfortunately the app crashed after payment and I did not get the booked ticket. My complain is that 5000 rupees (the fair) was deducted from my account but I did not get the ticket of the flight. It has almost been 4 months since that incident but till now the deducted money is not credited to my account. Please look into this matyer and do the needful.

I have booked train ticket on 27/09/2016 from Bangalore to shimoga, Booking ID NR[protected] dated 27/09/2016, my booking was unsuccessful, immediately got msg from make my trip refundable ID[protected] will be credit my account with in 3 days, but after so many followup with make my trip customer care through email n calls & with bank people along with my bank statement not yet received my amount of Rs.430.21. please consider my application and do the needful

I had balance in Mywallet for the flight tickets I have booked on few occasions. This time I was trying to book the ticket for train and was unable to see any option wherein I can pay the amount through Mywallet. This is really not expected from a reputed company like Makemytrip which gives me an option to utilize the Mywallet amount for Flight and Hotel booking but does not entitle me to use the same for booking for train. If this is the case wherein I dont have the freedom to use my amount as per my convenience then I would like not to use the services of makemytrip which restricts me on the way I would like to use the amount in Mywallet.

I had reserved E-Ticket on 15th October 2016 from Sangli To Aurangabad ( date 05/11/2016) paid 1308 Rs, online. On 5th November I couldn, t get my reserved seats because local Nakoda travel agency agent sold tickets to other passangers, Bust operartor didn, t allow me to travel in same bus. I was with my family, We suffered a lot, it is careless act of Make My Trip online Ticket website and Nakoda Travels. How they can issue same ticket to other passangers which were alloted by Make My Trip website. I paid three month before money. My PNR no is -NU[protected]. I have attached copy of confiramtion mail ticket. please do needful.

Makemytrip customer service website is very slow. Not just slow, it doesn't even open. I've waited 3 hrs for it to open. I guess you guys don't want people to request for refunds? Initially I thought that you had a server issue. I tried it on different days and still the same. It's a cheap business tactic. I cancelled my tickets directly from the airlines and I can't request for refund as you won't let me access the cancellation page.
Better fix it, such bad experience.
Here's my email id. ramateja.[protected]@gmail.com

Hi

i have just booked a Bus ticket (5 Nov-2016 at 1:30 AM) from make my trip and i observed 3 wrong information on website(you can also see the attached image in series (Top to Bottom)).

1: in image 1 : it is showing seat type is seater but in image 2 you can clearly see that before payment/booking it is showing the cost 791 is for sleeper.

2: is is showing different timings before and after payments (before payment is is showing 9:00pm departure and 7:05 arrival at delhi (in image 3))but after booking/payments system is showing again a different time that 8:30 pm is departure and 8:00am is arrival at delhi (in Image 4) with difference of 1 hour 30 minuts and seat type. i need to attend office and i can not delay.

This is a big mistake, and if go for cancellation they (makemytrip) is deducting 100% penalty of fair(in image 5).

This is totally wrong.

i want to cancel my booking immateriality and i want my all money back, i can not travel with false or lie information.

Thanks

Anubhav

I made 2 tickets (bus journey) booking on 30th OCT 2016 for same day travel (commencing within a few hours). While payment was processing, got error message "Your payment has been processed, however due to a technical error, the system was unable to confirm your booking. This is a rare occurrence and can happen when there is a sudden drop in seat availability."

Made the booking again. got same message again, money got deducted again.

To my understanding from the error message, my booking didn't get through and still awaiting confirmation (I coulnd't ahve waited long because the journey was just 2 hours later)
.

Called MakeMyTrip (MMT) helpline (at 30th oct 2016, 7:50 pm, 4 mins post booking) the customer care executive assured this happens sometimes, it won't reflect in app booking history (it still doesn't), it would take 45 mins to reflect in MMT system and money will be refunded in 7-8 working days.

Next day get 2 e-tickets, dated 30th october (although I got the mail on 31st) with no intimation from MMT that my payment was processed or that tickets will be issued. I have 2 text messages from MMT dated 30th OCT16 timed 9:45 pm and 9:55 pm stating the status of my booking will be confirmed shortly.when the journey time was 10 pm (i couldn't possibly have waited till literally the last minute for MMT to confirm my booking) (message screenshot attached below)

Made complaint on 1st november about the same, (Spoke to 2 executives - the first call got disconnected midway. The second executive assured MMT will get back in 24 hours, Called on 3rd NOV again was told the complaint never was registered.

When I registered the complained during the 3rd NOV call the complaint was completely misunderstood
got follow up message "if you made double booking you should have called the same day to cancel the booking." (which never was the issue in the first place).

Called customer care again - was promised a call back from a superior in 30 mins - NEVER GOT ANY FOLLOW UP CALL.

I need clarity on status. Will MMT payback the money for the journey which I was told was never confirmed till post the journey date, promised a refund but went back on its words .

As per the details provided above i booked a flight in air pegasus to travel from bangalore to kochi on 08.10.2016. Booking ID NF[protected] Flight no. Op 109, pnr no. MO87EH. The flight was canceled by the airline .The Airline had canceled the flight and the refund is pending from Makemytrip and airline.I got a mail from makemytrip stating that the flight had canceled and i will get a full refund. But later i got eticket from makemytrip for my travel and again i called the makemytrip and they updated that the ticket is not canceled and hence the refund is not processed.Here are my question
1. If the flight is canceled why a customer have to cancel the ticket and waiting for the refund (It should happen auto refund)
2. when i will get the refund?
3. is the refund will come with the bank charges also?(i paied through creditcard)

Request you to please refund the money

My name is p k gupta. i reside in mumbai (kandivali-east). to travel from new delhi to vadodara on 19th october 2016, i had booked air ticket through makemy trip india using internet payment (neft).in first booking and payment of rs.4727/- there was no confirmation of booking. hence i tried second time and made neft payment of rs.4727/-. this time ticket booked and i got confirmation. hence i paid 2 times rs.4727/- through neft to makemy trip india against only one ticket. as a proof, there are 2 entries of deduction of rs.4727/- in my bank account.

I booked the complaint on makemytrip site on 26th october i. e. after 7 days of my booking but till date i have not received my payment back in my bank account.

P k gupta
Cell no. [protected] / [protected]
Email id : jnhs. [protected]@gmail.com

Hi Team,

I used flight services more than 50 times from MakeMyTrip and used Holiday packaged, all were perfect but this time i did not get direct flight so i tried for Bus booking on 30th Oct, Lucknow to Gorakhpur of 2 passengers. I tried to book around 10 times on different buses but all time money got deducted and finally got no ticket.

I think its my big mistake of life to trust on MMT Bus Service. Now i have flight ticket for half joruney and for half i got this result. I will share this concern in social media so that people will not get use this service and frustate ourself in festive season.

Thanks a lot for wonderful Booking services of Bus :(

Everywhere it seems like cheated. I got 2500 wallet point but i cannot use a time :(

Thanks,
Pawan
[protected]

I had booked online the air ticket for new delhi to vadodara for date 18th october 2016. The ticket pnr no. Is z7jmgv and booking id is nf[protected].

For this ticket, i had paid rs.4727/- by neft but first time it did not respond and i could not get my confirmation of ticket. I thought that this transaction was not successful hence i tried 2nd time and then i got my ticket. Means for one ticket i made 2 times transactions through my bank.

I thought that the amount of rs.4727/- for first transaction will be refunded, as it happens in case of railway ticket booking through irctc site. But till date i. E.in 7 days i have not received any refund from you for first transaction.

Can you please look in to this matter and arrange to refund the amount of rs.4727/- against my one additional payment for same air ticket.

Awaiting your prompt response in this matter.

P k gupta
Cell no. [protected]

I had done room booking through make my trip on 27 the October by using coupon code . According their cancelation policy, if cancelation will done prior to 24 hours before check in, 50% refund will be given. Anywhere in the policy it was not mentioned that this policy is not applicable for coupon code user. Now they refused to refund me after cancel the booking. Even after cancelation when I called them to reconfirm the booking as they are not giving the refund, they refused too. This company is doing cheating publicly. I want justice. Thank you.

I booked a flight with Makemytrip. I paid rs 4547 from my icici card and rs 984 from my payback points for booking the trip. I had ro cancel the flight and I got a message from MMT that I would get a refund of 2731 rs. I got only partial refund of rs 1747 in my account but did not receive Rs 984 back. Even after contacting them multiple times over phone, they are giving wrong explanation and denying the remaining refund amount of Rs 984. booking id: NF[protected]

I never realized i made a grave mistake of saving my card details in the make my trip app. I shouldn't have trusted these business apps that are purely for business and care zilch about their consumers. Add to that, the so called pathetic customer support that is good for nothing.

I was looking for a hotel room and i had some money in my mmt wallet, but since i was booking through the app, it wasn't showing me the final amount. So i went to the netbanking page and guess what they had all my details saved the amount got debited without even me having to click anything. Now i am paying for a room that the app booked by itself, where i am not even staying. Wonderful job make my trip!

Thoroughly disappointed with the service.
Hotel booking id nh[protected]

I could not avail the flight from Bangalore to Bagdogra on 13.10.16 PNR - CF73NX due to accident on the road and road was blocked, by the time I reached airport it was 20 minutes for departure and I could not board the flight. I was not even allowed to board the connecting flight from kolkata when i reached Kolkata by another flight in time. Therefore i am liable for refund of tax and other fees except fare, according to rules makemytrip has to arrange the refund from indigo as I could not directly got refunds from the same since I have booked ticket from their end. Hope for positive result.

Sir nf[protected] airpegasus on 10102016 refunded to mmt but mmt not credited rs 3244 irresponse from mmt simply tkt number no use not solved problems getting commission 400 waste i booked directly with airpegasus same day returned tkt that amount air pegasus credited within 3 days in my account complaint to airpegasus refund initiated by me mmt no use but even no response from mmt no reply to my complaints made so for 10 complaints to mmt pl solve this genuine case paramasivam [protected] [protected]@yahoo.Co.In

Hello:

To my extreme un-satisfaction and disgust I regret to inform that the cash back amount of Rs.2500 in my e-Wallet has been expired due to wrong information provided by Make My Trip. I had to use this amount by 21st Oct and I was suppose to use it today. To my surprise MMT has gone ahead and already expired the un-used amount exactly at 12AM IST on 21st of Oct. To my understanding today, 21st of Oct is the last date to use this amount which is 12AM IST till 12PM IST. Then how come MMT has expired this amount from my wallet.

The agent said that the amount got expired at 12AM on 21st Oct. So why this specific information is not provided on my e-wallet account. I will make that this unprofessional attitude of MMT is known to people and their way of disguising there customers should be made public.

Will take appropriate steps on this. Also you have lost a repeat customer for future business.

Richie Hillary
[protected]

Sir, this is y apparao made some transctions on 12th october 2016. Three successful transctions. But the trx amount rs19854 is failed. I didnt get refund yet to my creditcard account. The same thing informed to sbi cr card office. They adviced me to approach u. They gave trx id 1628700 & [protected]. So please look into the matter. Refund the same to my account. Thank you sir.

I was booked my bus ticked journey date 29-oct - 2016 from jaipur to kanpur,
Through makemytrip.com
Today they canceled my ticket with reason that, "bus is canceled". I was booked with rs. 700 but today due to diwali festival charges goes beyond rs.1500, so they make this reason and no alternative provide me.

I am very disturbed so please help me.

Thank you