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MakeMyTrip India Complaints & Reviews

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Last updated May 5, 2024
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MakeMyTrip India Phone Numbers

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+91 12 4289 8747
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MakeMyTrip India Website

MakeMyTrip India Head Office Address

Tower A, SP Infocity 243, Udyog Vihar, Phase 1
Gurgaon
Gurgaon District
Haryana
India
122016

MakeMyTrip India reviews & complaints page 312

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A
Angelo Diaz
from Chennai, Tamil Nadu
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Deficiency in service

Website:cleartrip.com

Hi,

With reference to the mail below, I have been running between airfrance & cleartrip to get my refund on compassionate grounds.Air france says i need to check with cleartrip & cleartrip says viceversa. Cleartrip has to take the onus when i had booked the ticket through you.

Can some one check this & provide a resolution & credit the refund to the original payment method at the earliest.

Regards,...
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Address:122016
Website:www.makemytrip.com

I paid an amount of Rs 2756 on 07 February 2016 through PNB net banking to online travel agency Make My Trip account for an online transaction. That online transaction was not successful. But the amount of Rs 2756 was credited to Make My Trip account. Make my trip did not refund this amount to my bank account till date despite making requests repeatedly....
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N
Nishant_878
from Bengaluru, Karnataka
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Cashback not received

Address:560048
Website:www.makemytrip.com

I have faced the following problem for booking id nf[protected] using the flynow code.
Have not recieved the cashback of 1200 .

Now contacting with the mmt customer care (Which is absolutely rubbish).They till me that it was not valid for icici bank .They have altered the t&c in their add and now sending me that link which does not contain icici bank .


Asusers of this forum like mr.Vaibhav...
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D
Deepshikha Jakate
from Mumbai, Maharashtra
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No vouchers are sent for our package tour till date

Address:Thane, Maharashtra, 400602

Booked North East tour for 3 adults. Full payment was made on 2nd March. No acknowledgement has been made till date. Our trip starts on 25th March, yet no air tickets, hotel vouchers have been issued. While making bookings your executives call up like pests.
While delivering however, make my trip fails to keep any of it's commitments....
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R
Rama Jyoti
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Amount not credited back

Address:New Delhi, Delhi, 110045
Website:www.makemytrip.com

Reference id:[[protected]] booking id nf[protected]

I tried to modify my booked flight on 18 th feb. Make my trip had to charge me rs. 3012/- for trip modification, which i paid through my mobikwik wallet.

This transaction failed and i called up the customer care, they promised that refund would be provided in maximum 5 working days

I am still waiting for refund and it is nearly a month now....
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M
mittu07
from Shimla, Himachal Pradesh
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Payment not received

Address:Gurgaon, Haryana, +91
Website:makemytrip.com

Hi i booked my package of 49000 on 21feb but as i strted my trvlng i got d nws f haryana riots on my way to delhi cz of dt i canclld my package .i got a mail frm trip site to gt my refund within 3 wrkng days .many times i called to customer care too thy gave me 10 days time but now 21 days over but havnt got a single penny f refund .customer care ppl r giving me further dates only .got many mails regarding refunding money showing dat refund...
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V
vishal.sidhwani
from Bhopal, Madhya Pradesh
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Provided me low category room.

Address:Gurgaon, Haryana, 122016
Website:www.makemytrip.com

Hi,

I booked Leisure Inn category room in Leisure Inn Grand Chanakya Hotel Jaipur from MakeMyTrip.com on 15 Dec 2016 but they provided me Standard room. When I asked Hotel staff about refund the remaining amount they asked me to contact MakeMyTrip as I had booked from MakeyMyTrip.com and when I called MakeMyTrip customer care they said they can not do anything in it. I don't understand who can help me with it. I also registered...
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M
mehul9891
from Mumbai, Maharashtra
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Cashback not received on international holiday.

Address:New Delhi, Delhi, 411001
Website:www.makemytrip.com

I booked my Holiday trip with Make my trip. I paid the amount 55, 000 for the trip and used the cash back code 'APPFEST'. As per the code I am supposed to get the 3, 000 rs cash back. But after the trip 'make my trip' denied to pay the amount. I have send several mails to consumer care but not getting any reply.
I have proofs with me about the code and the reply from the Make my trip....
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P
PoonamD
from Bengaluru, Karnataka
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Full refund not given/cashback scheme: total fraud

Address:560001
Website:www.makemytrip.com

I booked a ticket (Ticket No. NF[protected] through Makemytrip under a promotion of HTLFLT offer with a cashback of 1200 (which goes to wallet). As per the terms, in case of cancellation, cashback will be deducted from wallet.

Unfortunately, airlines cancelled the flight because of technical reasons so I had to cancel my ticket at Makemytrip. But to my shock, MMT has deducted 1200 cashback from my refund. And now, when I...
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K
krisgang
from Noida, Uttar Pradesh
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Full refund not given

Address:New Delhi, Delhi, 110092
Website:makemytrip.com

After checkin, as flight was late, I cancelled ticket for AirIndia flight at airport itself from Jodhpur to Delhi on 8th Jan 2016. Only Rs 322 have been refunded. Before cancellation Air India staff confirmed that I am entitled for FULL REFUND.
As ticket was booked thru MMT, I have been following up since then, full refund not given except Rs322.
As I paid money to MMT, I should get full refund immediately. Though many many...
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T
Timir Doshi
from Mumbai, Maharashtra
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Airline cancellation no refund no replies no response from makemytrip

Address:Gurgaon, Haryana, 122016
Website:makemytrip

From: Timir Doshi
Subject: Fwd: Reference ID:[[protected]] schedule change
Date: March 12, 2016 at 8:44:38 PM GMT+5:30
To: "https://www.consumercomplaints.in"
Cc: MakeMyTrip, [protected]@airlinerepservices.com.au, groups.[protected]@airlinerepservices.com.au, [protected]@malindoair.com, shailesh.[protected]@malindoair.com

Dear Sir,

Pl. have a look at the dates below since last 3 to 4 months Makemytrip...
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T
Timir Doshi
from Mumbai, Maharashtra
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Refund for cancellations

Address:Mumbai City, Maharashtra, 400068
Website:makemytrip

We are getting a very poor response from Makemytrip and they put us on hold and do not allow us to speak to their HODs. I had called their office for 3 times and they put me on hold for 30 minutes. Since last 3 months i am not getting a response for cancellation refund due to flight cancellation and they just keep on mentioning that they are speaking to airlines. I can not mention the dates of incidents as there are so many dates i have been...
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R
Rudresh Trivedi (Rudra)
from Mumbai, Maharashtra
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Refund has not been given after 2 months

Website:www.makemytrip.com

I registered a hotel in Shirdi for date 26th dec to 27th dec 2015 in hotel sai seema on 24 dec( Booking ID: NH[protected].

I also got a confirmation from makemytrip. Aftre a day I called hotel to verify confirmation and address and they reverted me back with rejection of reservation.

Hence I panicked and called MakeMyTrip and explain the situation(Raised ticket :[protected] MMT assured me to and whole day...
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K
Kishorechidambaram
from Bengaluru, Karnataka
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Unethical behaviour

Address:New Delhi, Delhi, 600004
Website:makemytrip.com

"your hotel booking nh[protected] for le pondy check-in 06 mar 2016 for 1 night 1 room (Lake view room) is confirmed. Please show this sms at the time of check-in." - this is the text that i got from make my trip... On the 5th march

When i booked this room in the makemytrip app the app said it cost me inr3684 and it said 1 room 2 guests.. It used a coupon which started with "htl.." but when i got to le pondy the receptionist...
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B
Bharath0607
from Hyderabad, Telangana
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Bus ticket booking date went wrong

Address:Bangalore Rural, Karnataka, 562123
Website:make my trip

I have booked a bus ticket from Bangalore to ongole on 22d march in make my trip App but I got msg that I have reserved the ticket on 9th march plz refund my money back my booking ID no is NU[protected]. please resolve this problem and refund my money as soon as possible Thank you...
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A
Aseem Kumar Mishra
from Kolkata, West Bengal
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Deficiency in service poor response to complaints made

Address:New Delhi, Delhi, 712258
Website:www.makemytrip.com

My Grievances: Reference ID:[[protected]] : Booking Id - IN1602B9S151985
1. As per the terms I was not expected to pay any entry fees for any visit, but I had to pay entry fees at Ross Island since no MMT representative was available there and i had to pay from my pocket.
2. No MMT Representative was availabe at Neil Island to receive us and we had to wait for almost half an hour in sun without any information.
Every...
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Y
yatinweb
from Bengaluru, Karnataka
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Refund not received

Address:400709
Website:www.makemytrip.com

I did not received full refund again my booking id NF[protected]

Spiceject already refunded full amount to MakeMyTrip but Make my trip didn't refunded that amount to my bank account. proof is attached....
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S
ssahire
from Pune, Maharashtra
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Kerala holidays : dates not changed even after payment

Address:Pune, Maharashtra, 411052
Website:www.makemytrip.com

I had booked Kerala holiday for the month of Jan 2016 and had also made the full payment in November 2015.
Later on I had asked for date change of the holiday for Feb 2016 & I was also assured that it will changed. This confirmation was received in Nov 2015 but since this day, there has been no dat change confirmation received. I had called MAkeMyTrip numerous times. Once even with the supervisor. They assured me everytime that they...
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S
Sandeep Dasari
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Booking id nn2301015081938. Flight cancelled by operator but no refund or no alternative flight

Address:Thane, Maharashtra, 400602
Website:www.makemytrip.com

Dear Sir /Madam,

My Name is Sandeep Dasari
My Makemytrip booking ID is NN[protected] & PNR no is - TSAWHL

On 18.01.2016 I was suppose to fly From Mumbai to Munich via Istanbul. But my flight from Istanbul to Munich is cancelled by airlines. Provided Turkish Airlines has offered me an alternative flight at 16:00 which wasn`t convenient for me.

But after that neither Airline has provided...
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G
Guru Nanak Holiday Travels
from Nalagarh, Himachal Pradesh
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Volvo bus booking

Address:171005
Website:www.gurunanakholidaytravels.com

I booked Volvo Ac bus ticket from make my trip to Dharamshala to Delhi, but when i and my clients received bus ticket it is 2*2 non ac bus ticket, so i shocked how it can possible, as on portal / screen is showing Volvo ac semi sleeper bus, so i makes lot of calls and send mail also but they are saying you booked non ac bus tickets and i requests also please check it out and send me volvo ac semi sleeper bus tickets, i send them screen shot...
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