MakeMyTrip India Complaints & Reviews

I purchased a business class ticket from an agent at Make My Trip and he quoted me a price after booking the itinerary. After paying the agreed amount, he called me and told me that one of the flights in the itinerary was not available in business class and helped me find another flight after which he told me that I had to pay an additional Rs 38, 038 which I paid. I then find out from the airline website that the price was at least Rs 45, 000 less than what I paid and I have been trying to get them to send me a detailed invoice for the ticket. They do not want to be truthful that they charged me around Rs 45, 000 service fee for the ticket. When asked for a supervisor they would not transfer my call and my calls have not been resulted in any resolution.

Booking id in1603b0s219131.
Reference id:[[protected]] for ticket raised.

I made a payment from mobikwik wallet. Payment got succeeded from mobikwik end but failed from makemytrip end.

After raising complaint, i provided mobikwik wallet details too but didn't got any positive response. On calling each time they ask the time for 72 hrs and sometimes 5 days.

I wrote till manager level but no response from them too. One time one of the senior person called me but after that she too become unresponsive.

Dear team,

Basically what happen was, i booked hotels through makemytrip app . Bookings date was 31st march 2016, 01st april 2016 and 2nd april 2016.
As per the terms and conditions, the cashback has to be received by 21 days. But i received the cashback only for one booking (Ie) 01 apr 2016 - sukmantra resort - nh[protected].

So when i enquired about this to customer care, they initially replied me stating that no bookings found. Then i send the booking ids to them. Replied me back saying, "cashback cannot be processed".

This makes me frustrating. If i haven't applied the code, how come i receive the cashback for one hotel booking out of three. I am 200% pretty sure that i applied the code during booking . The cash back not received for the booking ids are nh[protected] the sea horse resort - 31 mar 2016 & nh[protected] the belmonte by ace - 02 apr 2016.

Kindly request to take this as a formal complaint against make my trip. Because this situation shouldn't happen to any one in future. Giving false promise and cheating the people.

Make My Trip Customer Support called me at around 18:00 hrs today 4th May 2016 in response to my refund request made more than 3 weeks ago.

When I asked a Mr. Kailash (name of caller from Make My Trip) to transfer me to his Supervisor he put me on hold and its now 19:23 and I am still on hold recording the call.

I guess Make My Trip don't care about their phone bills.

Hi

I am writing this because when i cancel my ticket i got the mail from your makemyTrip that the refundable amount is Rs 7552.But after cancelling the ticket i got another amount which is Rs 1028.

I also complaint it on MakemyTrip but there reply was not satisfied i have all the proof's they send me while cancelling that the refund amount must be Rs. 7552.

Can You please take necessary action.

Regards
Ravi

I had booked a ticket to Vienna and Budapest by Lufthansa airline using Make my trip. My ticket mentions cancellation charges as )+649 (Airline + make my trip charges). Due to unavoidable circumstances I had to cancel my booking. Upon cancellation the Make my trip staff told me that there will be cancellation charges of 18000+. When I asked them the ticket says only 649 as the charge, they said they cannot do anything about it

A month ago I booked a room while travelling in Italy which was not not successful even though I had a successful booking voucher.
Was told my make my trip advisor virali shah that make the payment as much as hotel asks and we will refund you the entire amount you paid online as well as the difference amount.
It was on 7th april'2016 and today it is 3rd may'2016 and after so much of regular mailing and coordination there hasn't been any refund yet.and no reply to my mails from make my trip as well.

Issues:
Unprofessional behavior by your sales staff causing financial loss.
Breach of trust of a loyal customer.
Intent to create situations leading to financial loss.
Non-performance of duties entrusted by brand in the staff.
Mental harassment to customer.

Forgive me but i'm sure you never create "makemytrip" to cause distress to its customers. I would like to write reviews abou this issue to guard millions of customers who would be facing such issues but would not have time and guts to write about it and must be feeling cheated at every step.

Case:
13th april: requested for hk & maldives package -amit andheri east office
15th april: after promising reply same day no revert, after multiple follow ups reply comes sorry ma'am i was hospitalized.
(Process glitch: if a person is unwell who should take over the ongoing jobs)
18th april : recieved details from him (Tat to revert effecing prices 5 days)
Replied to him immediately for hk to be confirmed and he need to find out the customization we wanted and revert back.
26th april : he confirmed he will revert with all queries but since then no response, no reply, no hadnover to anyone else in the team.
29th april: as there was no response after multiple follow ups from the person escallated to baljeet his supervisor
2nd april : baljeet reverts sorry we cannot offer you the package discussed and the dates as the package is totally sold out"
May i hell ask the manangement as a customer is it my fault that i should bear the loss for the unthical, unprofessional behavior of your employee?

Today your mananger gautam, mentions that tour costs have gone up? Is this my fault as a customer for the job not done by your staff???
I've what's app messages to prove how much i chased amit and what kidn fo follow ups were done before he totally absconded?
Is makemytrip trying to make fool out of people.
Being a media person i would really like to understand if this is a modus operandi to ensure customer ends up paying higher and is in the end forced to; what is the point of having alia and ranvir as brand ambassadors, untimately we customers will have to talk good about you to ensure your nps score is high.
This clearly falls under cheating and breach of customer trust.

I would certainly like to highlight this on social media with my strict reviews and atttach all conversations with your employee and follow ups done on mails and messages.

But, taking a step back and asking the management is this how you wish to build your brand in this tough competitivve environment ?? Is this really your "brand promise", the business will only grow if customers are happy in last one year this is the 3rd time i'm giving bsuiness to your portal, am i not a customer somebody should take care of?

Why is makemytrip managers failing to keep their promise and price quoted, due to your absconding employee, should the customer be bearing the brunt and losses isn't this
"cheating the trust of customers"???

I feel extremely bad for all the experience i'm having today and i look forward to hear from the management on a viable solution if you care for your customers, who are the reason for your existence.

Sir, i booked tickets for a conference in brussels from calcutta to brussels from 1st april to 7th april .Due to the blast in airport of brussels and as the airport was closed we couldnt reach there the agent returned the flight fare but he is not refunding the hotel fees i have paid him. Its very natural if the airport is closed we cannot reach the hotel neither can we reach our conference so why will i be harred every day by that agent telling me that he mailed the hotel and the hotel didnt reply neither the hotel is repling in his call. Its very simply a cheating. For this if i dont find a solution by mail or by call i ll have to move my way to consumers forum because i dont see any other option. I cant afford to loose 30k for just a fraud reason. Please help me
This was my first booking through make my trip please make it helpful so i can come back again trusting.

Booked holiday package - SIMLA manali package.

28th april suppose to check in hotel mejastic- manali

The room was not up to 10.00 pm

When they offered room, it was very pathathatic condition, so i moved out and stayed other hotel @my cost.

When I contacted they put me on hold one to two hour and not resolved.

please I request you all never book thru this company

The way they talk, call center Reply ...please avoid

I have booked a ticket from ahmedabad to goa & return via make my trip on 17 april 2016. As per the schedule i have booked 4 tickets for 21 may 2016 from ahmedabad to goa. On the return journey i.E. Goa to ahmedabad, instead of booking for 25 may 2016, by mistake i have booked for 25 june 2016. At the time of booking, the ticket shows refundable.

As per cancellation policy of make my trip, the cancellation charges are 2250 + 300 for cancellation between 4 hours to 7 days. I have cancelled the ticket for return journey within 2 hours on same day, however the company has reimburse me only rs. 1, 932/- and has levy the charges of rs.10, 200/- as cancellation charges. You are also requested to let me know where can i escalate the matter, if i will not get the suitable reply.

Here it is worth mentioning that my collogue has booked the same flight ticket via goibibo and he has also cancelled the ticket, but he got the full amount refund.

Hi,
I have requested for a travel ticket to jakarta from chennai starting on 19May2016 and returning on 24May2016and have got it booked it through MMT (using online chat with user Ajeet Singh).

The return flight at jakarta on 24May 2016 is at evening 20.30 reaching KUL at 23.30 the connecting flight date should be next date i.e. 25 May 2016 morning 06.30, however i find it on 24May2016 06.30
Departure
Jakarta ( CGK ) Terminal 3
Tue, 24 May 2016, 20:30 hrs
Arrival
Kuala Lumpur ( KUL )
Tue, 24 May 2016, 23:30 hrs
Departure
Kuala Lumpur ( KUL ) Terminal 2
Tue, 24 May 2016, 06:30 hrs
Arrival
Chennai ( MAA )
Tue, 24 May 2016, 07:45 hrs

Even after multiple reminder over mail to [protected]@makemytrip.com, there was no response till date. Reference ID[protected] has been assigned for my query.

The call centre number was on hold more than 30 minutes, but no body attends the call.

I hve booked a ticket through makemytrip and later i have cancelled the ticket. I have not got my refund till today. On repeated requests also they have not refunded the amount that i'm supposed to get. (Around rs.1000 as told by their represntative)

Details of my tickets:

Passenger name:sairam vankadara
Type: adult
Pnr status: vldmjw
Cancelled

Booking id: nf[protected]
Coimbatore (Cjb) chennai (Maa)
Chennai (Maa) hyderabad (Hyd)
Booked on: 16 dec '14, 22:54 hrs

Cancellation date 21 dec '14, 23:51 hrs
Reference no. In1412r6s169543
Refund amount was not refunded till today.

Dear Sir,

I had tried to book flight tickets from Mumbai to Madurai on 18/04/16 for my parents in the event of my grandmother getting expired. On completion of transaction, I had got a failure confirmation suggesting the transaction did not go through and I will be rewarded with 100 points at the end of re-submitting the transaction. Since there was an urgency and I was not sure on re-attempting with MakeMyTrip, I had to go for ClearTrip.com where the transaction went through successfully . Ticket attached.

After some time I got an email & SMS from MakeMyTrip.com saying the failed transaction has gone through(NF[protected]. I had immediately called MakeMyTrip explaining what the issue was(Reference ID:[[protected]] ) and they need to cancel the tickets rightfully without any cancellation charges. Had to spend nearly 1 hour speaking to Kumar Rohit & Mohammed Ziauddin who had the audacity to keep me on hold for 20mins twice just to listen to my complaint. First of all the officers are not at all competent and do not have the mannerisms to speak to a customer and secondly they were unsure of what they were talking changing statements every now and then. With no solution or reasonable answer, I had to cancel the tickets booked through ClearTrip.com resulting in a loss of 13k (INR Thirteen Thousand)

Am sure many people would have gone through the turmoil and would have noticed MakeMyTrip comfortably changing prices when someone checks in for a particular flight. This is completely unethical and not sure whether this has been raised with the regulatories.

I need MakeMyTrip to pay for the losses incurred and need an apology for adding to the trouble of we losing our grandmother.

regards,
Dhanapandian B (Dhana)
Mobile # [protected]

Dear makemytrip,

Travel date : 16th april - 22nd april

Let me share the worst experience which i had with makemytrip.
I had booked 2 packages for thailand through makemytrip the booking id for the same was in1601b8s218873 and in1601b8s218933. I received all the service confirmation vouchers, hotel booking vouchers and air tickets. The bookings were made by mr. Iftekhar alam.
Upon boarding the plane, we noticed that the food mentioned in our preference was vegetarian food. No one from makemytrip even cared to ask us our preference. That was the first strike which we got.
We reached bangkok, done with the visa process and called the travel agent who was supposed to pick us up from the airport and drop to the hotel. The representative of the travel agent informed us that our services were cancelled. That was the second blow given to us. We called all the numbers mentioned in the service voucher, most of them were not in use, and other were uncooperative. The only information which we could after landing at the airport the services are cancelled and we should call makemytrip. The makemytrip travel agent was unsupportive (Khun pair). She just informed that the services were cancelled and didn’t even give us the local contact numbers. She was rude, arrogant and highly uncooperative. She was not ready to share any other information or any solution for our situation.
We then started calling india (Isd) but the numbers that makemytrip gives for ground support are unable to be contacted internationally. Basically when you are travelling internationally you won’t get any support from makemytrip ground staff and the booking staff won’t know anything what is happening. Somehow i manage to get in touch with the team lead of mr. Iftekhar alam. He was very sweet and he just used to say that the ground staff will get in touch with us. He was not of any help to us.
We approximately called them around 25 time but all was waste of time and money (Isd calling). Hence, we decided to go to pattaya on our own as there was no clarity what would happen. We took a private vehicle and went to pattaya and checked into the hotel.
We repeatedly followup but without any reply from makemytrip. After 2 days mr. Tyron irani contacted and apologies.
This was the most pathetic experience we have. We were in between nowhere by booking with makemytrip.

Not at all reliable . Where the hell do i go whom do i complain feel helpless. The agent which i was given whose name is Anisha Thakur is not even responding even after calling her ten times . Worst experience ever never book a holiday from here . They just dont care.

If you respect your customer kindly contact me and resolve my concerns .


Ill give you a screenshot of when i contacted the customer care the time they put me on hold 20 freaking mins . I will seriously take action against you guys if you dont resolve my concerns.


My booking id : IN1603B0S005299

I have instructed them to book a tickets for 27th April and took all confirmations and it was there mistake in noting the dates and they booked it for 25th april.. I have asked them to provide me with the phone records so that it is confirmed whos at fault..but unfortunately there is no response from them.

it was an international flight from mumbai to doha
doha to london

Hi all, I booked international tickets many times.what I always see is they will increase price immediately while submitting the ticket.in that I thought like ticket costs are increased.again they will keep on increasing when do next submit.the ticket cost is 50000.the same ticket, they increased to 72000. I booked same ticketT 72000.after sometime they bring down again 50000. Usuallyeople in hurry will book tickets like me.i was cheated many times .please never book tickets in make my trip like me.even if you call them to book tickets they will increase the price immediately.they can able to change the ticket price in airline website also.all, please be aware.

Makemytrip fair:
===============
Extremely disgusting unsatisfactory unprofessional service by makemytrip.When they promise something they should keep it up. There is no point in playing with my money.

Makemytrip has conducted a fair on april 9th, 2016 at taj krishna, hyderabad.

The fair was marketed with these clauses
"great discounts upto 10000/- off
Personalized assitance
Free cancellation"

Unfortunately, i have not got none of the above.For any reason, if we wish to cancel the booking made in the fair, free cancellation was allowed.Ivr - [protected] also talks about free cancellation.

The so called expert who handled our case is vaidehi ashwin dalal- vaidehi.[protected]@makemytrip.In mobile - [protected].The expert made me sit for 2.5 hours for just guiding manali tour.She has no idea about what's the correct date to travel.She was calling her seniors for everything and wasted my time.
I asked her to give me a good deal which i won't get it online.She gave 1000/- per person discount and told that whatever deals are online are not stable.She convinced me to travel on may 5th.
And i specifically asked if we could cancel the booking.She said yes.So i booked on april 9th with a booking amount of 5000/- (In1603b0s296927 )

However, to my surprise, i noticed that online i could much a better discount of 1500/- (Hld1500)+ 650/- off . And i also observed that the expert guided me wrongly because if
I travelled on may 5th, as per the itenary, rohtang pass visit falls on tuesday. On tuesdays rohtang pass is closed.

Along with wasting my time, money, fuel, i got wrong guidance. I requested them to cancel my booking and refund my money.I got hurt how they lured customers into fair.

Makemytrip has been extremely unprofessional and making me run behind everyone for refunding my money and still there is no update on my cancellation query:[protected]

I did the following
1) call customer care. They say this booking is offline.So they can't take action on it.
2) called holiday expert vaidehi ashwin dalal and requested her to cancel the booking
3) she said, it is sunday and wait for monday
4) i officially sent a mail to cancel the booking on april 10th 2016 itself.There is no other way to cancel since the customer care does not handle offline bookings.
5) monday i called back.She said her manager will call.
6) manager (Rohit.[protected]@makemytrip.com)called. He was arguing that cancellation is not free.I told him that was the promise in the fair and even the fair related ivr - [protected] also talks about free refund. I told him i recorded the ivr call.
He said he will get back the next day
7) no update on next days
8) called customer care. They said they are helpless only holiday expert can help
9) called expert vaidehi. She raised one query[protected].
10) no updates on the query from the past 2 weeks
11)vaidehi says it is not her hands. Customer care says it is not their hands
12) i escalated three times online
13) no update on query/ refund till 24th april 2016

Hi,
I have booked a ticket from justickets.In for 24th april morning show in hyderabad sushma theater but it was by default selected as 25th date though current date was 24th of april.

So unfortunately i booked for 25th of april which i am supposed to book for 24th of april.

Please cancel the ticket and do the needful of refunding amount.

Thank you,
Satish

[protected]