MakeMyTrip India Complaints & Reviews

Hi all, I booked international tickets many times.what I always see is they will increase price immediately while submitting the ticket.in that I thought like ticket costs are increased.again they will keep on increasing when do next submit.the ticket cost is 50000.the same ticket, they increased to 72000. I booked same ticketT 72000.after sometime they bring down again 50000. Usuallyeople in hurry will book tickets like me.i was cheated many times .please never book tickets in make my trip like me.even if you call them to book tickets they will increase the price immediately.they can able to change the ticket price in airline website also.all, please be aware.

Makemytrip fair:
===============
Extremely disgusting unsatisfactory unprofessional service by makemytrip.When they promise something they should keep it up. There is no point in playing with my money.

Makemytrip has conducted a fair on april 9th, 2016 at taj krishna, hyderabad.

The fair was marketed with these clauses
"great discounts upto 10000/- off
Personalized assitance
Free cancellation"

Unfortunately, i have not got none of the above.For any reason, if we wish to cancel the booking made in the fair, free cancellation was allowed.Ivr - [protected] also talks about free cancellation.

The so called expert who handled our case is vaidehi ashwin dalal- vaidehi.[protected]@makemytrip.In mobile - [protected].The expert made me sit for 2.5 hours for just guiding manali tour.She has no idea about what's the correct date to travel.She was calling her seniors for everything and wasted my time.
I asked her to give me a good deal which i won't get it online.She gave 1000/- per person discount and told that whatever deals are online are not stable.She convinced me to travel on may 5th.
And i specifically asked if we could cancel the booking.She said yes.So i booked on april 9th with a booking amount of 5000/- (In1603b0s296927 )

However, to my surprise, i noticed that online i could much a better discount of 1500/- (Hld1500)+ 650/- off . And i also observed that the expert guided me wrongly because if
I travelled on may 5th, as per the itenary, rohtang pass visit falls on tuesday. On tuesdays rohtang pass is closed.

Along with wasting my time, money, fuel, i got wrong guidance. I requested them to cancel my booking and refund my money.I got hurt how they lured customers into fair.

Makemytrip has been extremely unprofessional and making me run behind everyone for refunding my money and still there is no update on my cancellation query:[protected]

I did the following
1) call customer care. They say this booking is offline.So they can't take action on it.
2) called holiday expert vaidehi ashwin dalal and requested her to cancel the booking
3) she said, it is sunday and wait for monday
4) i officially sent a mail to cancel the booking on april 10th 2016 itself.There is no other way to cancel since the customer care does not handle offline bookings.
5) monday i called back.She said her manager will call.
6) manager (Rohit.[protected]@makemytrip.com)called. He was arguing that cancellation is not free.I told him that was the promise in the fair and even the fair related ivr - [protected] also talks about free refund. I told him i recorded the ivr call.
He said he will get back the next day
7) no update on next days
8) called customer care. They said they are helpless only holiday expert can help
9) called expert vaidehi. She raised one query[protected].
10) no updates on the query from the past 2 weeks
11)vaidehi says it is not her hands. Customer care says it is not their hands
12) i escalated three times online
13) no update on query/ refund till 24th april 2016

Hi,
I have booked a ticket from justickets.In for 24th april morning show in hyderabad sushma theater but it was by default selected as 25th date though current date was 24th of april.

So unfortunately i booked for 25th of april which i am supposed to book for 24th of april.

Please cancel the ticket and do the needful of refunding amount.

Thank you,
Satish

[protected]

मेने होटल वोलगा अहमदाबाद 380001 मे रुम बुक कीया था लेकीन मुझको होटल मे रुम नहि मीला. मेने makemy trip पर ओनलाइन होटल बुक कीया था मेरा बुकिगं ID NH[protected] है
मुझे पुरा रीफंड चाहीये.

Hi

My name is Abhay and I need to highlight certain issues regarding the flight booking service of makemy trip. On Sunday, 17th April noon, I booked Pune to Goa flight for the following dates for my family


Pune to Goa : 15th May

Goa to Pune : 19th May

This is my flight booking ID (Flight Booking ID NF[protected].
We wanted to change our dates by one day that evening...

This is to report an absolutely pathetic experience i have had with makemytrip india. In fact, this is the very first time i am using mmt for booking a flight ticket - i usually use cleartrip, or our booking agency - saving a few hundred rupees has eventually costed me a lot of time, money, and peace of mind.

Complaint reference id with mmt: [[protected]]
Makemytrip booking id nf[protected]

I had booked...

Sir I had book a flight from New delhi to Mumbai dated 11/05/2016 for Air India which was stated to leave at 7 am and reach at 9 am as i was expected to attend a very important meeting at 10 am.
But somehow i recieve a message saying that the flight had been resheduled from 7 am to 9 am which would make it impposible for me to reach at 10.

Now In the normal case of event when cancellation is done the cancellation charges are justified but in this case i had no choice but to make an alternate arrangement through other channel which had been more costilier as d day was near.

Now as the flight was rescheduled it left me in loop as the steeper cost of other booking and cancellation charges has been big burden for me. Is this the cost i am paying for planning my travel in advance which had to be more cheaper but it has only became dearer.

I had booked package trip from Bangalore-Varanasi-Delhi-Haridwar-rishikesh-delhi-Bangalore.

First leg between Bangalore-Varanisi-Delhi was good. The real problem started when we landed delhi. The taxi driver had vanished from airport with out any information and we had to struggle with make my trip for 2 hours to get a new vehicle. When new vehicle arrived at airport, it was a night mare experience for us. The driver was most arrogant and behaving like a third rate goonda. I was accompanying my aged parents with me and his behaviour towards them was un acceptable. Make my trip had assigned the vehicle from a local taxi stand and not from reputed travels.
I had to fight my case with the driver and had to threaten him with police compliant for his behaviour.

No body from Make my trip even talked to us through out the trip even though they were aware of the problem we had on arrival from varanasi.

Only one person Mr.Manjit from the agency called me few times to check on us.

We had to deal with this bad driver for 5 full days and after spending 2 lakhs, i feel it was a waste of time and money.

till now no one from make my trip has asked for any sort of feed back from me.

I will never use make my trip again and also will never recommend to any body from my side

My booking ID with make my trip is : IN1601B8S108220

We booked 3 deluxe rooms (24-3-16 to 27-3-16) in fabhotel anjuna beachfront through makemytrip.com on 3-2-16 for 6 guests. Our booking was confirm and our mode of payment is pay at hotel (5700 rupees for 3 rooms for 3 nights). But when we reach to the hotel they refused to give us rooms saying that our booking is not confirm. We tell them that we got a msg and email regarding confirmation of our bookings from makemytrip but they did not respond and refused again. So we called makemytrip for that but makemytrip agent said us that he will call us back in 10 minutes after checking our status of booking. Still we are waiting for that call. So we are helpless and has to search for another hotel and at midnight we take another hotel. And for that hotel we paid 30000 rupees for 3 nights just becouse of last minute booking. We suffered and faces a financial loss only because of makemytrips unprofessional system. So we demand our rupees 24000 loss from makemytrip.com

My booking ID number is : NU[protected]
I made booking of Sleeper AC bus but when I have been their, there was no
AC in the bus and seats are also not good.
I want my money back as you have not delivered the services you promised.

I have made a hotel booking thru app .. wen I went to the hotel they said room a are full . So I called customer care n asked for the solution . They told me to wait for 20 mins. I called back again after 1 hour but i was shocked to hear that they couldn't reach the hotel person n therefore 20 mins again they wanted ... it all happend between 2.30 pm to 4.35pm .. they gave a call back at 10 30 pm n asked whether I checked in ... how would I check in without any confimation? Then again 1.30 am in the night they called n informed the alternative hotel .. they asked me to check in at 1.30 ... morning I m getting a call dat 12pm is d check out time . I called them for the solution rite from 10 am and now it's 1.36 pm. . Still I dint get any solution .. I am waiting inside my car for past 4 hours .. I have all d call records of their response ..

I have yesterday booked a hotel on make my trip with the booking id nh[protected] in pushpak international, kolkata on 15th april 2016. After i received the voucher i realized that it was a dormitory but during the booking they displayed the pic of a single room and there was no pic of the dorm.
Thus i asked for the cancellation immediately but they(Mmt) refused saying that cancellation can only be done 3 days in advance. How can one cancel the booking if it is made the same day. I also raised a complaint on mmt website with ref id[protected], but it was not resolved.
Since i had no other option i had to go to the dorm which was in pathetic condition. I had a booking for 3 nights but i checked out today only and thus would ask for a refund of atleast the 2 nights.
Since i have not availed the full services i am entitled for a refund and it all occurred due to misleading pics on their site while booking.
I am attaching the screenshot for the same.
Request you to look into the matter asap.

I bought a indigo flight ticket delhi to gauhati and return through makemytrip. Makemytrip booking id -an[protected]
Name: mercy john, airline pnr refkhk
Date of travel: mon, 04 april 2016

The ticket clearly shows that the baggage allowance is 20kg but at the airport indigo informs me it is a mistake made by makemytrip that the baggage allowance is only 15kgs. After arguments and explanations with the manager at indigo airlines, i had to pay for excess baggage fare for 3 kgs, rs [protected]@ rs250 per kg.

Since the mistake is from makemy trip, i would like a refund of the amount.

I have booked an air ticket to Ahmadabad for my friend in January 2016. the details of booking are as follows:- Date of travel - 07.04.2016, Booking ID - NF[protected]. The charges debited to bank account is Rs 4809/-. Due some reason my friend said to cancel the air ticket and i cancelled on 20.03.2016 and recd a msg that they have recd cancellation request for make my trip booking ID NF[protected]. The request has been submitted and a refund of Rs 2809 will be processed within 5 working days. Its been more than 20 days I have not recd the refund amount and its not reflecting in my bank account.
Kindly revert back on this and help us to get back the refund amount at the earliest.

I have booked Andaman tour with booking ID IN1510B5S245441 from retail store at bund garden Pune. Ruby Siddiqui who is travel assistance at makemytrip bund garden retail store, committed to provide invoice post said journey.


I would like to get travel certificate with airline fair for my LTA claim. Please do needful.


Retail store where booking was made is as below.

MakeMyTrip India Pvt. Ltd.
1st Floor, PT Gera Complex,
Bund Garden Road,
Landmark - Opposite Wadia college
Pune - 411001
India

Sir,
Took a flight +hotel booking at 3.30 pm, the hotel booking says 2 pm of the same day as check in time and check out the next day 12 pm..While the flight is at 8.30 pm of the same day to reach the hotel...

This is unethical and the customer care just hangs the phone and gets away.The most unethical aspect of make my trip of day light robbery...

One mr.Anoop hung the phone and the other miss.Shatabdi speaks all sugar coated but doesnt do the required thing.

One insisting they go confused.Pathetic and the most horrendous response ..If makemy trip founders have anything called "values" given by their parents ..Please do some ethical business...

We had exchanged multiple phone calls with a customer attendant at makemytrip and finally asked her to give us the final amount to be paid for the spanish delight tour so that we could go ahead and make the payment and secure our bookings.

However the very next day, as we did not receive a response from the attendant by the name himanshi goradia, we called her multiple times after which she finally took our call and told us that the package is sold out.

We were entirely relying on makemytrip for all our bookings as a result of which we are now getting much higher rates everywhere.

Extremely disappointed with this kind o[censored]nprofessionalism on the part of your staff, given you are a service based industry.

I want to booked one seat in makemytrip bus dated on 22/03/2016 but driver not come at destination on any time and passenger was waiting many time .After that customer want to cancel the ticket but no responding so i want to refund my full amount which are already debited from my account. Makemytrip booking id-nu[protected]
Operator pnr[protected]
Operator name- singh tours and travels
Seat-h
Boarding time-10.15 pm
Contact-[protected], [protected]

According to mmt refer and earn offer you get 1000 inr if you refer a friend and they install the app and additional 800 inr when they make their first booking.
I have referred 2 friends and they further made booming and they got cashback for that but i did not get any. I called the customer care and they are behaving rudely and not responding to my query.
One customer service personnel said i had 2750/- cashback in my wallet but as my internet is slow it's not showing on my computer and told me to refresh the page and check. The customer care personnel are very bad at their duty and rude. Why put an offer when you dont provide it.

Make my trtip has advertised they give one free hotel night after 4 completed bookings and 2 free hotel nights after 8 completed bookings. When i finished 8 completed bookings they initially did not give vouchers for free hotel nights. When i called many times, finally when they gave voucher codes they did not work.
Beware of make my trip. They do not deliver their promises.