MakeMyTrip India Complaints & Reviews

I have a concern on the flight timings because in given flight times package is not for 6 N 7Days. It's eventually becoming 6 night 5 days ‎ tour

The flight timing from Delhi is 2:40PM and arrival at Paro at 5:40PM and then further travel to Thimphu by 9 PM, means days is gone. Where as as per the package 18th th travel date is assigned for Thimphu stay..what will one can do except go for sleep.. from Paro flight time is 7:30 AM in morning that means I have to reach at Airport by 5 AM and for that I need to check out by 4 AM it means 24th June is not at all in our hand. Where as in 7 day start from 18 to 24th June. It's cheating to customer because I have been provided the hotel and Flight details after 100 % payement. If this could have explained earlier I would have not taken this package.

I booked 4 rooms of "Hotel Sunshine" in Chail from your app.On reaching Chail all the way from Delhi on 21st at the hotel we were told by the hotel that they have only three rooms and cannot do anything about it.we were placed on numerous calls with MakeMytrip Custome care and Hotel owner and finally after a lot of discussions and request from hotel management we agreed to manage with three rooms provided we get refund on one room.

We have called your customer care several times and every time we were told that your amount will get refunded in 7 working days and the refund amount comes to Rs2030.

Finally after 20 odd days, when i wrote on Facebook, they initiated my refund but just of Rs101. Really that pissed me off as i paid 4899 for two rooms and if one room is cancelled i am entitled to get 2499 Rs.

Worst experience dealing with ultimate chaeaters

I have done modification of my existing booking which was scheduled on 25 july 2016 of 4 passengers naming Abhay Sharma, Ridhima Sethi, gagan Sharma, Kadam Sharma.The booking Id was MakeMyTrip Booking ID -NF[protected].
On 10/06/2016, I made modifications and change the travel date to 26/07/2016 and made the all the necessary payments which was asked online via my citi bank credit card no ending with 3172 which is under my name.The amount was Rs 6993/-
After few days when I opened the site for verifying whether the changes have been made or not.It was not.
And when I contacted MMT they are asking for more money as the fare has changed.
When there was problem on their side why would I be paying them for the fault I didn't commit.
They asked for the modification charges I paid them instantly now when there was technical glintch on their side and the booking cannot be confirmed on their side, why I should pay the extra amount.

kindly help me in getting excess amount they have charged and mental agony me and my family faced.

I was to travel with my wife from new-york to detroit on 23rd, april by spirit airlines, confirmed return ticket booked by make my trip agent-mr. Arun kumar on 30/03/2016. The total amount of money asked by the agent was transferred by me online into make my trip account. The confirmed tickets with booking id - in1603b0s222279 were issued. But to my utter surprise, when we reached the airport to board the flight, i was told by the spirit airline representative that you can not board the plane, as the money has not been transferred into our account by make my trip. We kept on calling make my trip from usa but neither got any response, nor any other action was taken.
I have been writing to their consumer complaint cell for the past two months, but no refund of money and compensation as yet for the loss & misery i faced.

Hii i book a ticket frm makemytrip.com. Its a refundable ticket. Bt makemytrip said now this is nonrefundable ticket now thay make a story thay saidn thr is no refund now u do anythink bt we cant refund (Nn[protected] i spok with this consltent nirmla as a suprvisor ext. No 8001,
I have complite the fair of 1 side amritsar to johannesburg bt never fly johannesburg 2 amritsar spous thay give a refund for 1 side bt now thay make a story.
[protected]@gmail.com

I had booked a holiday package to dubai for 4 people on 20 jan, 2016. due to some problems i had to cancel the booking for which an amount of Rs. 42, 000 was to be refunded to me. everytime i contact mmt customer care executives, I am being told that my refund has been processed on 18 march, 2016. But i have not received any such amount in my bank account. it's more than 3 months but no refund has been received. kindly look into the matter and provide me with my refund asap.
sunil goel
booking id.: IN1601B8S185918

I have modified my booking of 11th June, 2016 flight for 14th June. I have been charged for this Rs . 5000 plus. But in the app the ticket remains the same of 11th June. I didnt get the ticket of 14th June. I have that message with me that shows that Make my trip has deducted money from my account. My New Make my trip id is NF[protected] that I have got after modification. Amount charged : 5327 INR

Now If its not being modified I have my flight tomorrow. When I am calling in the helpline, the call is getting disconnected. Please help

First contacted jetairways and they asked to get in touch with makemytrip for "assistance".


The assistance that i received is as follows:

Got in touch with makemy trip after half an hour of booking the ticket and spoke to tarun bhardwaj. He hardly had any time to assist and happened to ask me to get in touch with jetairways
Was unhappy with the response and hence got in touch with makemytrip again. Now this time spoke to aman, who again transferred the call to saurabh dixit. The call went on for 45 minutes, when they finally were able to put a conference call with someone from jetairways
Now someone called sarabjit was from jetairways end who was extremely rude and it seemed to me like they have done a favor to me by allowing me to book a ticket.
End result - zero.

They think that we, customers, are nothing but money-making machines


They just know how to loot the customer and end of the story

This is with regards to reference too — makemytrip booking id -, nf[protected] booking date - tue, 07 june 16
I was trying to book flights from ixc to bom through make my trip (Website) but because of the glitch in your system the itinerary was booked from bom to ixc. I contacted customer service and they asked me to contact the airlines directly but airlines were not able to help me and asked to contact make my trip again to revert the changes. I am just going in loops and not getting any result. This is insane. Until my payment page, i see that it was all fine with flight details and how the hell did the flight get changed like that!!!

Please save your reputation, i had been a frequent user of makemytrip for sometime and i have some regard for your site.

This kind of service is not expected from a company like make my trip.

Don't charge my money for your website issues!!!
Please refund my money or book me another itinerary

Note: i have booked another ticket with make my trip and faced the issue only with the booking id mentioned above

I just completed one of the most horrid vacations one can ever imagine
Makemytrip Vacation package to the North East was a disaster
It costed me 1, 50, 000 INR and a horrible experience
Makemytrip Vacation packages are a rip-off and dupe customers big time
The hotels booked by them stink o[censored]rine and have rats in the rooms
Someone has to take severe action on Makemytrip Vacation packages as there is no accountability
It is not disclosed how much the hotel room costs – how much Makemytrip Vacation package pays to the hotel which results in the hotel management giving the worst possible room to such bookings
The car transport provided was the smallest possible size with cramped travel
This is the most ripped off vacation package one can ever imagine
I request the many many vacationers to do due diligence before booking with Makemytrip Vacation package

'thug' the @makemytrip is! Recently i chose to book tickets from mmt app dated 29.03.16 of amount rs.10200. The transaction failed but the money was deducted from my acount. I had been calling @makemytrip office since 2 months but i see no refund. They ask me to contact the bank but the bank has stated that the amount has been claimed by the company's visa. Its the 3rd time ive been waiting for the accounts department to process the refund claim and clear the queries. Sucha a dissappointment it has been to book a ticket from @makemytrip. I would like mmt to look in this matter on urgent basis before i have to move to higher authorities.

All the offers shown are not been ful filled until we continuously keep on complaining.firstly it happened on cash back offer.
then they had offer that if i will do 4 booking worth RS 3500 and atleast 1 should be of hotel then they will give me free room night.
i did 6 flight booking but my hotel booking was remaing after which i would have been eligible, i did that booking as well but now they changed there offer saying that now its RS 5000.How any changes apply for existing customer and that also only when he is one step closer.So in this way each time when customer is about to achieve, This company is going to change the offer.

I have traveled to Nepal and wanted to prepone my return ticket. I contacted MakeMyTrip. They said I can prepone however my charges of return ticket was equivalent to one way new ticket charges. Instead proponent of my original ticket I bought new ticket and traveled back. Now i wanted to cancel my ticket so that some amount will be refunded to me. MakemyTrip guys say my onward travel charges were more than To and Fro ticket charges and no refund can be given. My ticket was confirmed and not check fare ticket for which only cancellation charges are applicable. Neither during my one way travel I was upgraded to higher class. I am unable to digest the logic. No clear explanation is being given by them. Very poor and bad services. I suggest not to book any ticket through them as if some changes are to be made during your travel you will get into trouble and will have to shell out lot additional money.

Hi,

I and my wife had booked a travel to Gangtok, Darjeeling and Lachung premium honeymoon package with MMT from 29th May to 4th June..

Lachung trip was suggested by holiday expert and we found it worth visiting and included it in our package against Peiling and Kalingpong.
When it was risky or not possible then why is it included in itinery or suggested to customers and attracted with less information
We were not informed about cancellation of Lachung till the time we reached gangtok, and the alternative for Lachung was trip to Ravangla(Buddha park and Namchi) and the accommodation wasn't satisfying as per Premium amount charged, 1 day trip was extended to 2 days which wasn't worth the money... we need a solution for this... and we had booked a honeymoon package, which had to include(1 candle light dinner, 1 cake and 1 wine bottle), for which we waited for last day but wasn't provided.. and the tour managers in Gangtok weren't responsible enough to call us and inform about next days event.
As per confirmation voucher provided, we were supposed to get Summit Norling Resort but after reaching resort we were sent to Orange Village Resort( Where we had to waste around 3 hours in travelling).

Let us know what solution MMT can provide us as overall experience wasn't as expected because of poor management.

I wanted to book a flight from vizag to hyderabad on 3rd july 2016 and while checking during air india offer, i found 1500 fare and booked five tickets (4 adult and 1 infant)
By the time i went to payment, i saw that two tickets fare was adjusted to 2800 and to verify i went back to flight results page and saw that it was still 1500. However, i went ahead to payment after selecting the appropriate flight and found that it was 1500 for all and paid for the tickets. Much to my shock - the flight booked was not from vizag to hyd but rather it was hyderabad to vizag. I realized it that day evening after i received the itenary mail from make my trip. I am utterly disappointed with such a buggy code and i booked my flight one more time - have to book air costa due to your mistake, paid extra fare too. I want my first flight fare to be refunded fully.

This is insane. Until my payment page, i see that it was all fine with flight details and how the hell did the flight get changed like that!!!

Please save your reputation, i had been a frequent user of makemytrip for sometime and i have some regard for your site.

Don't charge my money for your website issues!!!

A highly disappointing experience with make my trip. The worst ever!!! Despite making the full payment in advance, i’m waiting for my tickets and vouchers. I’m bound to travel on the 5th, i. E. Day after and there are no signs of my flight tickets. How am i supposed to travel???
Ms sandeep kaur, a twit wit from their team has conveniently gone on leave, without handing over the responsibility to anyone leaving it all to destiny. She doesn’t seem to have even an iota of professionalism in her, else she should have responded to my mails or would have answered my phone calls. The company needs to get rid of such employees if it has to maintain its goodwill, else god be with them. Anyway, the reputation of the company doesn’t matter to me anymore as i’m not going to plan any of my holidays with make my trip after such a horrible experience.
I have called the toll free number at least five times and got the pseudo assurance that i shall be getting my tickets and vouchers in an hour, after every conversation i did, but that hour has not come since then.
It's a lot of mental harassment to not get the tickets and vouchers even two days before the date of travel.

Really poor and bogus customer service..make my trip is a fraudulent company.. Once we book the hotel and get confirmation, the same gets cancelled by them just because they get higher booking rates later.. We should not even try this fraudulent companymy booking got cancelled later after getting a confirmation. It happened with me. Snapshot attached for confirmed hotel which got cancelled by make my trip at end moment

Dear sir,
On 13th feb 2016 we had booked three international flight tickets from makemytrip.com with details provided below:

Booking id: nn[protected]

Departure:
27th may 2016: delhi-moscow-barcelona airline pnr: rjldtk

Return:
4th june 2016: amsterdam-moscow-delhi airline pnr: rjldtk

Travellers:
(1) mohammad abu bakar; (2) aquib naseer; (3) arafat azhar fahim

Total amount paid: 16250+28334= 44584 x 3= 135027

Despite booking our tickets in advance we had to cancel my trip due to some personal emergencies. As per the tickets mandate provided alongside the tickets, we came to learn that we can make amends to our booking between 0 hrs - 365 days for an airline fee difference plus makemytrip.com charges. We gave a call to the customer desk to reschedule our tickets (After reading terms and conditions) for alternative dates. However the response received by us from repeated calls made to makemytrip.com customer service was extremely disappointing. The summary of the conversations are mentioned below:

Calls made to toll free no: [protected]

First call: 26th may, 2016 at 18:29 hrs (Call duration: 13 minutes)
Caller 1: “sir there is nothing we can do our end. You have to talk directly with the airline.”
As per the guidance of the makemytrip.com customer service advisor, we had to call the indian office of aeroflot airlines in new delhi to request for rescheduling post which we were once again suggested to contact the international head quarters of the airlines in russia. We made that call on +[protected] at 18:53 hrs for 1 minute and 18:55 hrs for 13 minutes and were informed that with a penalty of 100 dollar per passenger rescheduling of tickets could be done only through the travel agent.

Second call: 26th may, 2016 at 19:09 hrs (3 mins) and 19:12 hrs (45 mins)
I again had to explain the customer service advisor about my entire case to which she agreed and inform me that i have to shell out 8500 rupees and 500 rupees make my trip fee to which i agreed and the airline difference. She kept me on hold for about 10 minutes and then informed me there was no seat on my return date and hence she asked me to alter it. Now with new travel dates i have to pay additional more than rs. 20, 000 per passenger (Airline difference) when the actual fare listed on their website was only rs. 42, 000. This was a clear arm twisting done by makemytrip.com’s advisors because of my compelling situation. They were trying to cheat us and earn the most out of our distress situation. When we refused to accept such ridiculous charges, we were put on hold again for few minutes and call got automatically disconnected.

Third call: 26th may, 2016 at 20:20 hrs (Call duration: 28 minutes)
Spoken to another customer service advisor and patiently explained the entire situation on which he assured us that his superior will get back to me within two hours with a possible solution.

After waiting for another 2 hours i again rang them back to know the status of my request.

Fourth call: 26th may, 2016 at 23;12 hrs (Call duration: 29 minutes)
A lady took my call and this time when i have to repeat my request to amend my dates again she told me that she couldn’t find any suitable dates for my journey neither in july nor in august. Hence again call was disconnected.

Fifth call: 26th may, 2016 at 23:46 hrs (Call duration: 90 minutes)
We again spoke to the senior line manager of makemytrip.com named mr. Amit saha explaining him our situation and requesting for a reasonable solution but this man only stalled us for almost an hour and a half, appearing to solve our problems but infact he was just trying waste our time. At the end of the call, he told us that since it was 01:00 hrs of 27th may, 2016 and the flight has already departed, therefore it is a “no show” and nothing could be done by makemytrip.com

Moreover, we again contacted the russian headquarters of aeroflot airlines at 20:02 hrs on 26th may, 2016 for 17 minutes requesting them if they could assist us with the cancellation in anyway but again and again we were told that only the travel agent (Here, makemytrip.com) can assist with the same.

Having vehemently tried to contact the customer service for a solution and spending a lot of money on calls made to russia and delhi, we have lost much more money that we initially spent. This has also in turn become a mentally harassing situation for us.

Next morning at around, 04:27 hrs a call was made at our phone number which we could not attend because of obvious reasons that it is an indecent hour to receive calls and we were sleeping for the night. This call was made as an eye wash just to prove their point that they tried to contact us. We received an email at 04:35 hrs on 27th may, 2016, stating the same that they tried to contact us but could not get through. This was again a lame attempt by the makemytrip.com advisors to clear their position, as calling someone at 04:30 am in the morning is naturally an odd time for any one in the indian subcontinent to take official calls.

This has been a ridiculous and painful situation for us and we would like to press serious legal charges for harassment and misleading by makemytrip.com. Further, we would like makemytrip.com to either refund us the ticket money we spent or provide us with a replacement ticket for a future date plus additional money as a compensation for our mental harassment and international call charges

Yours faithfully,

Mohammad abu bakar
Aquib naseer
Arafat azhar fahim

I have booked a flight and applied a coupon for rs 800 cashback. It was shown successful applied too. But didn't get any cashback yet.
E-ticket
Makemytrip booking id - nf[protected]
Booking date - tue, 24 may 2016
Flight from delhi to kolkata - indigo 6e-783
Flight from kolkata to delhi - indigo 6e-824
Coupon - flykol

Please let me know the possible reasons or when i will get the cashback.

Misguidance on hotel booking
We had booked our london holiday through make my trip with booking id in1603b0s266293 from mumbai from 18 may 2016 till 24 may 2016. We had three people 2 adult and 1 child of 12 yrs. Make my trip provided us complete holiday package including air line ticket, hotel booking and few local tours.

Although this was holiday booking to my surprise this is done just as individual booking which any individual himself can do. There is no organize tour like thomas cook, etc, where there is guide including transportation to each tour points and guide. We ourself need to find out how to go to the tour location and take public transport etc. And get our self guided. They are marketing as holiday package but it is just individual bookings as stated above.

To our further surprise after we reach our booked hotel we find that the hotel which was told to us as 3 star hotel is not even 1 star. Has no staff to even keep our heavy bag ages on upper floor. You need to climb staircase on our own with heavy luggage. Room for three was of so small size that there is hardly any space. Has no facility to match 3 star hotel rating. Just manage three people extra bed was provided due to which there was no movement possible within the room. On holiday you cannot expect such basic room even when it was told that it is three star hotel. We immediately contacted makemy trip staff and informed them the same. They said that they are also surprised and asked us to see if we can get upgrade to better rooms and they will reimburse our cost. When we checked with hotel they did not have any such rooms and all rooms are similar. We then again contacted them and informed about the same and asked for other hotel which they said that you can yourself find out and see with no support.

As room was so small to stay we just spent a night there and booked novatel 4 star hotel on our own and cancelled the balance 3 days booking in the hotel. We had informed them the same and asked to reimburse the cancellation amount atleast to be given back to us. We had spent 500 pounds for additional hotel booking we did with almost 3000 inr spent for calls.

Make my trip hotel booking as in "orchard hotel"

After coming back to india we had written to their respective people to give us reimbursement but they are not replying to our mails. They had completely misguided us on hotel rating and booking similarly calling these individual booking as holiday tour.

We are completely dissatisfied and want to complaint on above fact. We need our money reimbursement for hotel booking as we spent lot of money on our own for better hotel due to them.