MakeMyTrip India Complaints & Reviews

I made booking airticket Doha to thiruvanthapuram PNR is[protected], After successful payment they given ticket, then I checked into the Air Arabia site there is no booking under the pnr that make my trip given, then I checked into the app there was my payment is unsuccessful and there is ticket also, this is called big cheating

We raised the ticket cancellation request on make my trip on 29th November 2022 for the flight scheduled on 9th Dec 2022 for Booking IDs:
NF7PX0ORY1VV6QL54901 and NF7U0LE5CM77BPDZ1565.
Reason: Medical emergency, my wife is pregnant and has been advised bed rest.
The app shows the flights have been cancelled but airline still shows the tickets as valid. When we reach MMT over mail they don't respond and when we call they don't have any response as to when will the refund be processed and what will be the refund amount.
Why should I pay convenience fess to make my trip while they are making my life hell by not responding to mails and calls even after long waiting no resolution.

I have a flight ticket on Airasia booked through Makemytrip. Am trying to web checkin. The airline websire does not allow since it is asking for a mobile number. When i enter my number, it says a different number has been used for booking (I did my booking on MMT, not sure what number they have given to airline). So, having no other option, when i try to webcheckin on MMT, am having to select paid seat - there are no free seats available and am not getting option to skip the step. It is mandatory for customers to webcheckin, am not able to web checkin unless i pay for the seat to MMT.

My payment is done and money is charged against my simpl account, however there is no booking generated in the app under upcoming bookings or unsuccessful bookings or cancelled section.

What is the way ahead?

I tried booking a hotel using Makemytrip today. The payment was deducted twice but the booking couldn't be made. It showed that the booking failed, but there is no formal communication from their side regarding the refund of the same. I tried calling them, but customer care number doesn't connect me to customer care. Can't find their email id too for such grievance redressal.

Hi I booked a hotel from mmt app.
Money got debited from phonepe. Booking failed. But in app there is no unsuccessful or failure Transaction showing. I can't even take help from their customers support.
Please refund my money as soon as possible.

Thanks

I tried booking a hotel using Makemytrip today. The payment was deducted twice but the booking couldn't be made. It showed that the booking failed, but there is no formal communication from their side regarding the refund of the same. I tried calling them, but no response there. Can't find their email id too for such grievance redressal.

Even after several requests since morning for Philipines trip, nobody called me till now . It's evening already . Two employees were in touch on whatsapp but they did not bother to call either . So v disappointing n unprofessional

We raised a complaint with MakeMyTrip India for disgusting hotel experience at Thailand. There was leaking water dripping from the hotel ceiling for the entire night. The leakage was next to an electrical spotlight light on ceiling risking us with short-circuit. We shared the pictures and videos of the leakage with MakeMyTrip. Hotel was Radisson Resort Phuket. We have been chasing them since then and till now we haven't received our compensation as promised by MakeMyTrip representative. We tried calling them multiple times no one helps and keeps transferring and disconnects the call. We would like to formally lodge a complaint against the company for spoiling our vacation and not abiding by their words.

Booking id - NH [protected]
My name nitin Sethi
By mistake I posted negative review I want to delete this review I have just posted the rating so I request you to please delete it as soon as possible

I booked my ticket for Mumbai to Muscat & due to a single spelling error in name i was asked to cancel my whole ticket & before cancellation i consulted with Air India airline customer service about refund policy they said INR 2500+5% GST will be charged on cancellation and balance amount will be returned & they did same. unfortunately i had made my booking through make my trip & now neither they are returning my balance amount not replying us not providing any contact.
only i am receiving reply from them "WE TRIED TO CONTACT YOU ON YOUR REGISTERD NO AVAILABLE WITH US [protected] BUT HOWEVER WE WERE NOT ABLE TO CONTACT YOU"
my booking amount was in AED 885.
Refund only AED 28
PNR# 64E39U
Booking ID: AN7551RPPYVD201V7091
Flight Date 2 Dec 2022
Cancellation Date - 17 Nov 2022
booking email id - [protected]@gmail.com
UAE[protected]
INDIA CONTACT- +91 [protected]

I am Pained,
This has reference to the Hotel Reservation I booked through Make My Trip.com(MMT) APP .
I had booked to stay at Naadi Homestay, Thanjavur. on Dec 1, 2 2022.
Booking ID: NH[protected]

After this booking I received a call from the staff at Naadi Homestay on 27 Nov2022 that the 'property is Overbooked and the inventory is closed'. They recommended that I arrange a stay elsewhere and raise a return. Alarmed I have been not done anything the whole day but been listening to continuous relay of MMT automated service continuously on[protected]
[protected]
[protected]

I was unable to reach an MMT personnel and voice my grievance, as it is all automated. Fortunately some mispressed button led me to a MMT staff - Sajith. I shared my haranguing dilemma with him. The MMT person Sajith observed keenly and kept me on hold and raised the matter with the Hotel and he mentioned that he would raise a refund once the hotel confirms. I had asked him to send me an email on the status as he had discussed. This response had happened earlier. This time I had no response from MMT whatsoever till now...

How can I not be refunded for a service which is yet to take off (Hotel stay is on Dec 1, 2 2022) and which I have not benefited in any way ?

I have had worse situations than the one at hand yet I had always received an optimistic support from MMT.

Please enable a HUMAN to respond to our regrets rather than something automated.

Now I want you to look into the matter discussed above and ensure a complete refund. But first acknowledge this email and at the least give me a call and an ear to my problem.

Sadly
Prof Jason

Accidently cancelled the tour package booking from mmt app.
Informed the mmt person about the same who helped to do the booking, she spoke to her manager, he said nothing can be done .
I dont want any refund, i just want my booking to be continued.
Please understand its a huge ampunt for us ie 63000. And its already paid via cc
Please help.
Thank you

I have booked a package from make my trip last week for 5 nights 6 days, shimla manali.
Booking is from 16th dec to 21st dec.
By mistake i have logged in to mmt app and have cancelled the booking mistakenly, i know there is no refund as per the policy, i am not even expecting it, i just want my booking to be continued.
I spoke to the person who did the booking, her name is sonu arun, she spoke to the manager and his manager...

Dear sir,
In the last few days i am getting more and more spam mails from Make My trip. I wish they focused more on improving their products and services rather than on Spamming.
It shows that their intentions are not good company because they don't have any compliant or grievance officer. Only they accept calls that too regarding bookings.
This shows what they can do with your data.
I wish I had never booked any tickets on their website or used their services.
They are a third rate service provider.

I booked a Qatar Airways flight on 10th Aug 2022 from CCU to LGW which I had to cancel because of a rescheduling conflict.
I cancelled on 17th October 2022 and am eligible for a full refund.

Please resolve my issue and do not make take any legal action.

Dear sir,
Of late i have started getting daily spam mails from MakeMy Terip.
There is no way to stop this cheap, ghatiya company or to contact them as they have no compliance or grievance cell or you can contact them via email.
Kindly let them know that they are just cheap spammers who misuse customers data.

2 accounts have got created separately with mobile number and email. Please merge them

Baljit Sharma -Age 35
Email - [protected]@yahoo.com
Mob - [protected]

I made a reservation for 2 person at the hotel castle rock by sunshine hoteliers on 19th November 2022 at mount Abu Rajasthan for[protected] to[protected]. The booking id for this transaction is NH[protected].

I used the online system to make my reservations and the credit card used to book this room . I was charged a deposit of ₹3, 586 to my credit card, upon booking this reservation.

on 22nd November my tarin got cancelled and my friend who was coming with was get sick due this we have cancelled the trip

According to your hotels cancellation policy, I am entitled to a 100% refund, as I made my cancellation within 30 days preceding the reservation

I would like the deposit to be put back on my credit card upon receipt of this letter and to cancel the reservations.

If you have any questions, please feel free to contact me at my letter address [protected]@gmail.com or on my cell phone at [protected]. I look forward to hearing from you soon.

Dear sir,
I made the flight booking on make my trip with registered mobile number [protected], booking ID NN70KC774RO0D5US7065 from Bangkok to New delhi on 23 Nov 2022 . Next day I got the mail that your flight was cancelled. I didn’t request for any cancellation. Still they cancelled the flight with fifty percent refund. When I call the customer care they are not aware what was happening. They have cancelled my flight without my information.
They are doing fraud. Please help me.