MakeMyTrip India Complaints & Reviews

Hello Sir/Ma'am,

Unsuccessful Booking Reference ID: NH[protected]C2
Amount: Rs. 2267
Date o[censored]nsuccessful Booking : 19th January, 2016
Complaint Reference ID number 1:[protected]
Complaint Reference ID number 2:[protected]

I want to bring into your kind notice that I made 4 bookings on 19th January 2016, out of which 3 were successful but 1 of them wasn't.

Mentioned above are the details of the unsuccessful booking ID. I called your customer support team on 20th Jan, 2016 and was advised to wait for 3 working days for the money to be credited back to my account. The advised three days are over and the money hasn't been refunded to me.

All the bookings have been made through this email id. I want the refund to my bank account for the amount deducted for the unsuccessful booking.

I had already registered a complaint with makemytrip on 25th January, 2016 and the Reference ID for the same is :[protected]. Despite the complaint being made I haven't received the refund. On calling and inquiring about the same from your pathetic customer service agents, I was asked to send my Account Statement again and I am doing the same here. The reference ID for the second complaint is[protected]. Please find the account statement from 19th Jan, 2016 till 28th Jan, 2016 attached with the mail.

I hope this will help you process the refund back to my bank account without making any more excuses for your failure to do so.

I am sorry to say this but the standard of service expected from a brand like yours is much higher but you have failed time and again to keep up to those standards. Please have this issue resolved at the earliest.


Thanks and Regards,
Devishta Lumbaa

Booking ID: NF[protected], ticket number[protected] and PNR number is JEQRV. I cancelled ticket on 31st Dec 2015 and spoke to Ravi Kumar their support person who sent email for confirming same. Till now no refund has come. Now they are saying ticket has not been cancelled. Airline line says ticket has been cancelled and they are waiting for refund request from company.

I haven't received the corrected invoice (NF[protected] even after so many request and written complaints.

worst customer service I have seen so far.

here onwards I am not booking with MMT.

My id of booking is in1511b6s030607, booked trip to darjiling and gangtok for 6 days with rs 69, 999 rs.
The flight to bagdogra get cancelled, we called to makemytrip for alternative by train, but they said "we can not do anything for this case you have to go yourself to the destination, we can not do anything abt flight alternative or can not support to reach" also the person of make my trip "sohaib pathan" and "manisha" from accounts dept suggested to cancel the trip and will inform the refund.
From delhi airport i returned to my home, and i got mail of trip cancellation with refund of only 20, 000 rs. Thi cancellation refund amount did not informed to me and cancelled my trip themself.
Now i called to sohaib pathan and manisha, but since 7 days continuously they give same answers "we sent mail abt refund we will get back to you" but no one will call back abt th complaint.

I lost my 50, 000 rs in this trip, where i called to the hotels they give full refund to makemytrip by hotels sumit herritage at gangtok and darjiling, also spice jet gave all refund amount.

After this complaint I received only 6000 Rs as the Refund Amount.

Please verify that I have paid 69999 Rs for the trip. and I have received only 26000 as refund till now.

Also when I called to your Customer office for the details of refund, all will say that I will send you. But I have not received any mail about the details as where the money is deducted by you.

I would like to say that you have not provided any service when I was in trouble at Delhi airport, no any alternate way was given to reach destination, you can verify the call details also.

Spice jet and all the Hotels gave full refund amount to you, then why you have not given me the refund amount which you have received. also whenever I ask this question that where the money is deducted No one is answering also no any details shared. I got call from the Sumit Heritage Hotel and he told they have gived full Refund amount to Make My trip and you will receive from them.

Also I got SMS from SPice jet that the Full amount is refund as it was mistake by them. So why I have received only 26000 Rs amount as refund ? (I paid 69999 Rs for Trip) where all Money goes?? why I have not received any Refund till now????

Booking ID: NF[protected]

I had booked a Mum- Hyd Return ticket Jan 30, 2016 - Feb 2, 2016 for two passengers including myself. Makemytrip intitated the CANCELLATION without any authorization and the refund is under process.

I checked with the airline( Spicejet) as well and they confirmed the cancellation is initiated at Makemytrip only.

When I first learned of this problem, I contacted the customer care at your company, and was told that I will have to wait for 48 hours for the resolution. I believe that this response is unfair because my travel is scheduled in next 36 hours. I would like a written statement explaining your company's position and what you will do about my complaint.

I look forward to hearing from you as soon as possible to resolve this problem. I am hopeful I will not have to resort to appropriate consumer agencies and consider my legal alternatives. I may be contacted at the below mentioned email address and phone number.

Dhananjay Mattam
[protected]@gmail.com
91 [protected]

My ticket was cancelled without my consent by your employee.

As I have asked to cancel only one way which was from Visakhapatanm -- Bangalore (return journey),

MAKEMYTRIP support team has cancelled my roundtrip journey (including Bangalore -- Visakhapatnam ).

Due to that I had to take another ticket on my journey date which cost me Rs.3300.

I want a refund of Rs3300 which cost...

Dear Sir/Madam, I did my booking on 11th December from customer executive of MakeMyTrip for international travel from Chennai-London-Chicago-Kansas for 7th Jan with Booking ID IN1512B7S140432. While booking, I was said that cancellation charges would be around Rs-6500(including everything). Later due to some reason when I cancelled the ticket they charged me Rs-9500 which is Rs-3000 more than they told while booking. Now when I call customer support they say that you will get a call from MakeMyTrip within 4 hours but till now I didn't get any call from them. And after that my ordeal started I generated around 6 reference IDs and was told each time that will verify and the refund process would be initiated. It's been really taxing on my side to follow up with the customer care executives as they keep you on hold for so long . I request you to please look into the matter and please refund me back the balance amount. I even have an audio clip of customer executive saying the amount of cancellation charges while booking during a call.
Reference Numbers
[protected]
[protected]

Thank you,
Paramesh Ulthi

When I booked my holiday through make my trip I expected some thing wonderful. But all I got was a shocking experience. On the first day it self I come to know my flight from mumbai to kochi was booked in cheaper fair without baggage. That means I have to pay extra 400Rs. Per bag.
That was not the end I get one more shock at my house boat I am forced to pay extra 750Rs. The house boat owner abuses me by saying that you should book a premium house boat. He thirteens me to pay or leave the house boat 9.30pm at night. It was a horrible experience. I thought I had booked a 3 star house boat.
I had booked this holiday 2 months in advance with a hope to get a better deal but as I compared with the hotel rates the day on which I was staying. You have taken a very high price. From this I learned a lesson never in my whole life I will book any holiday with make my trip or advice any of my friends to book holiday through you. I call you office many times but they don't care.
I hope you will try to understand me.
Thank you,

I sent a mail for international ticketing to makemytrip, india. I got only three tickets against payment of total five tickets and two tickets are yet to be received. Payment was made on 17th january-2016. No positive response from makemytrip.

Booking id : IN1601b8s158146

Refund not given i booked ticket on 23rd nov 2015 for travel on 12th dec and 14th dec from Bangalore to Bhopal too and fro which costed 11955 rs
booking id NF[protected]
i cancelled the ticket on 8th dec as per airlines rule prior 4 days of cancellation i should get refund of ticket amount deducting some tax and some fees but i just got refund of 1100 rs saying that my ticket falls under some category which cnt be refunded and makemytrip said airline jet airways is not refunding it. i tried all customer care and all but unable to get the refund an they kept on denying it

Wrong refund provied for ticket cancelled...extra amount being charged as fees ..
agents are not ready to support and whenver supervisory escalation is requested never does call get transfered this is 3rd instance

Booking Id: NF[protected]
Reference Id:[protected]Complaint)

I have cancelled this booking on 1st of Dec for both side journey.
Travel Date : 1st Dec & 15th Dec

Booking costed me 11000+ and they refunded me around 750.

I know as I cancelled first side ticket post departure so that was non-refundable(so they explained it is the tax refund for first side).

Now what about the refund for return ticket which I cancelled well in advance? (Booked for 5500 +)

It is stated and informed you that I booked four tickets from your company for undertaking journey from Delhi to Goa and return to travel from Indigo Airlines detailed as under:

Booking ID with Date Passenger Name Type Air line PNR E-Ticket NO. Date of Journey Departure Arrival
NF[protected] date 23.06.2015 P N Sharma Adult P6U8HP P6U8HP 15.01.2016 Delhi Goa
NF[protected] date 23.06.2015 Mamta Sharma Adult P6U8HP P6U8HP 15.01.2016 Delhi Goa
NF[protected] date 26.06.2015 Ullas Bhardwaj Adult K5F4SF K5F4SF 15.01.2016 Delhi Goa
NF[protected] date 26.06.2015 Harsh Bhardwaj Adult K5F4SF K5F4SF 15.01.2016 Delhi Goa
NF[protected] date 23.06.2015 P N Sharma 17.01.16 Goa Delhi
NF[protected] date 23.06.2015 Mamta Sharma 17.01.16 Goa Delhi
NF[protected] date 26.06.2015 Ullas Bhardwaj 17.01.16 Goa Delhi
NF[protected] date 26.06.2015 Harsh Bhardwaj 17.01.16 Goa Delhi

I, with my family members, had to attend family function to be celebrated in Goa on 16.01.2016 and accordingly planned in advance booking of air tickets from your company and paid Rs.36000/- through my credit card. I, along with other family members, reached Airport on 15.01.2016 to catch Indigo Flight 6E-399 and in the process of getting Boarding Pass, I was shocked and stunned to know from the counter executive that all our four tickets has been cancelled. I immediately contacted over phone to your customer care to know the factual position and was surprised to know that our tickets were cancelled on 05.11.2015 whereas I did not initiated for cancellation of tickets.

As I and my family members had to attend pre-planned family function in Goa on 16.01.2016, I was left with no alternative except to purchase four tickets immediately from Indigo Airline to take flight on the same day (15.01.2016) from Delhi to Goa and return for 17.1.2016 under Booking Reference no. H6EWPS with CONFIRMED status. It is pertinent to mention here that I got four tickets to & fro in the same flight as originally booked on 23.06.2015 & 26.06.2015 and paid Rs.60700/- through my credit card. In all, these four tickets costed me Rs.96700/-(36000+60700) by your fault.

Your act of cancellation of ticket at your own has caused me additional financial expenses beside harassment, inconvenience, embarrassment, mental agony etc. I herby lodge my claim to indemnify me for financial loss, harassment, inconvenience, embarrassment, mental agony etc immediately failing which I will be free to initiate appropriate action for your such unauthorized act. I am being compelled to lodge written complaint with you after non receipt of any response against tele complaint lodged with your customer care cell on 20.01.16 (Vasu) and 22.01.16.


Dr Harsh Bhardwaj
DA-275, Shalimar Bagh,
Delhi-110088
Email:[protected]@yahoo.com
Mob:[protected]

I had paid make my trip for booking hotel TAj resort AGRA.from 13-17th january . Onreaching there no booking was available. I had to miss my conference for which I had paid 25000/. I have a confirmation voucher from make my trip .

Our mail id -associates.[protected]@gmail.com

We has bus ticket booked on dated bus on dated ticket booking-02.01.2016 -date of bordind .03.01.2016

Pnr/ticket no.[protected]

Make my trip bus id no.Nu[protected]

Name priyanka rdeshmukh

I ahve booked my tcikets in October 2015 and again cancelled in October itself but i have got the refund back on credit card till date.

Too bad, , , pathetic people... no repsonce from team even after committment of 7 days for refind to be done.

attached i sthe mail from lady from MMT

On Sunday, October 25, 2015 6:19 PM, "Nisha.[protected]@makemytrip.com" wrote:

Dear Sir/Madam

Greetings from MakeMyTrip!
We are unable to get in touch with you as your number was busy.
This is in reference to your complaint in regards to booking id NF[protected].

Please note that we have looked into this matter and as per our concern team, the refund received from airline is 2118INR and 300+300 would be cancellation fee of my trip, so we will process 1518 INR . It will take 7-10 days.
We apologize for the inconvenience caused .

We value your business with us and look forward in assisting you with all your travel plans.
Please note: - This email box is not monitored, kindly forward your reply to [protected]@makemytrip.com
For any further assistance we are available round the clock on our toll free number[protected]MTNL/BSNL)/[protected]All Major Mobile Operators)/[protected]Any Landline).


Yours Sincerely,
MakeMyTrip (India) Pvt. Ltd.
243 Udyog Vihar Phase I
Gurgaon -122016 (Haryana)
Toll Free:[protected]MTNL/BSNL phones)
Toll Free:[protected]All Major Mobile Operators)
Tel:[protected],[protected]
E-mail:[protected]@MakeMyTrip.Com

I booked a ticket with FLYDF coupon code which entails me to receive 1200 cashback within 21 days of booking. But when I did not get this cashback I asked customer care about the delay and get an answer that booking through website is not eligible for cashback, even though the terms and conditions mention that desktop booking is eligible and I even got confirmation snapshot (see attached) with the offer getting applied to my booking. This is very disappointing that such a large and reputed organization is not following fair deals.

We had booked a "SeaLife" cruise for our halong bay cruise during our stay in Vietnam. But the cruise which we boarded was a 3rd rate cruise whose rooms did not have proper locks and bathroom was stinking. Worst part is we were not even informed about this. We raised this concern with MakeMyTrip over email but there has been no affective response till then. It already been 20 days since we are following. We feel cheated as we had spent a lot on the cruise which was supposed to be a wonderful experience but it turned out to be worst nigthmare.

We are really expecting MakeMyTrip to consider this and give us complete refund of our cruise. This is the only way we can regain back our confidence on MakeMyTrip.

I booked a hotel for stay (9 & 10 Feb'16) on 25th Dec'15 thru make my trip website for my honeymoon trip. Hotel confirmation was received on 25th Dec'15. After 11 days MMT person is calling & saying that hotel is not confirmed.

All my other related bookings are in trouble on a HONEYMOON TRIP.
Not willing to pay for changes on local sight seeing tours...

I have encountered a real issue due to MMT only and I have been complaining the same to get a resolution starting from 1 Jan to till today. Everyday I have called them and wasted so many hours behind writing and calling them, and they thought that only their time is precious and they will bluff everybody everyday and will tell others to be professional and to keep quite. I have sent the below mail on 3 Jan and have been calling them from 1 Jan and on call, each time they have promised me to call me within 15 minutes or 4 hours or 24 hours or 48 hours. Nobody is taking any action. Neither I am getting any resolution not I have been able to reach higher management. Shame on MMT. Please go through the below below mail mail (MMT complaint ID[protected] sent to them.

Hello There,

It's regarding Booking ID: NH[protected].

I have family of 4 (including 2 children) and we decided to go to Agra on 1 Jan. Also decided to book hotel through the reputed site makemytrip and after lot of research, as per my requirement, I booked hotel Love Kush in Agra on 31 Dec for 1 Jan (1N, 2D). Before booking I called the hotel to confirm the number of beds I required as my son is 14 years and daughter is 5 years, and one lady told me to book for 3 adults. I also told her that I would be going there on 1 Jan and she welcomed me. Finally I got the booking confirmation mail from MMT.

I stay at Noida and I took a cab for the trip. When I reached the hotel at 8PM, as soon as I dropped from the car, one person came to me and asked my name, and then told me not to drop from the car as I have to go to another hotel which is a kilometer away. I was utterly surprised by this and he informed me that their rooms were already sold out before 22 Dec. If this was the fact, neither you nor the hotel guys informed me.

I used MMT to book Love Kush hotel as per my requirement after lot of research. I have not used both MMT and Love Kush to book any random hotel for me.

Ok. You can't imagine how crowded Agra was in this new year. So I didn't take any risk and went to the other hotel and it was 3 kilometers away from the prime area and it was in a remote area. They gave me one comparatively smaller sized room with a double bed and the three walls were damp. So I requested to change the room and they gave another room which was of same kind. As in the new year night I can't take risk with my family, specially with 2 children, I decided to pass the night in this room. I talked to this hotel guys regarding the damp and they told me that renovation work was going on and I saw some rooms open for renovation work. It might be the fact that they gave me that kind of room due to compulsion. The hotel room was really bad, but I don't have any complaint against them as I have not booked this hotel. (might be this hotel is of this kind).

I called the manager Mr Abhishek of Love Kush 6 times till midnight and each time he promised me to visit me within 5 minutes, but he never appeared and he told me that he was in a party, and probably he was drunk too. So I left all hope and had to pass the night in the alternate hotel.

In the alternate hotel which is in a kind of remote area, they didn't provide mineral water (Love Kush was supposed to supply) and the extra bed. At midnight, I requested them to arrange something as we are 4 and we booked for 3 adults. How can 4 people accommodate in a standard double bed? So they brought one torn mattress to set on the floor (please note it), but ultimately due to no space in the room, I dropped this idea. Finally, I had to pass the whole night sitting on the chair. Can you imagine this harassment? This was my new year celebration. In the morning I left the hotel and in the noon, my driver took my bag from the hotel.

So how can the hotel Love Kush do this this? The alternate hotel guys told me that the hotel Love Kush is full of thieves and of this kind hotel and this is their standard practice.

What I want:
1. Full refund for my booking.
2. A compensation cheque of Rs 10000 (it was my cab cost) for my harassment and mental agony I have gone through.
3. Take punitive action against Love Kush and remove this hotel from MakeMyTrip portal.

Whenever I recall the 1 Jan night, I get scared. I hope you won't force me to take further steps.

Thanks in Advance,
Priyankar Ghosh