MakeMyTrip India Complaints & Reviews

I have 2 accounts in makemytrip.com, one created with my email and the other with my mobile number.
I want to you to either merge my 2 accounts or delete the one created with my mobile number.
There is no option to delete the account in the website. Please help me with this issue.

I have booked 2 rooms for 2 nights(check in 7th oct 2022 at 2.30 pm and check out 07th oct 2022 at 4.45 pm at Sodizant retreat, Pelling booking id- NH[protected], Sikkim through Make my trip website and after check in we see nothing is matching with the picture provided in make my trip portal. mentioned facilities was not match as website ( no parking space, no wifi, no intercom, non working telephone, no electric kettle), rooms are damp, sand and cement coming out, dirty carpet in floor instead of tiles, hard and damaged mattress, broken chair, unclean rooms and soap are from different hotel then I complaint at make my trip customer care and as per their request we stayed there 1.5 hrs for solutions and when we not get any solutions from make my trip we check out at 4.45 pm same day from hotels and check in another hotels. and i ask them for refund but they refuse me to pay. I have attached all photos as proof of my complaint. kindly help me to get justice. Thank You

I had a booking with BookingId: NR[protected] which was cancelled due to WL ticket and the amount by IRCTC was sent back as stated by them but I still haven't received my money back. IRCTC has also provided the transaction details and I am not able to reach to any customer executive of MakeMyTrip. Just poorest service of all the companies out there.

Hi team,
The ticket was booked but it was not issued, so PNR number was not generated, I requested the team to cancel the same booking within minutes, the team has confirmed back on email that the ticket will be cancelled and refund will be processed but later went ahead and issued the ticket.

I would like to get the ticket cancelled and claim refund.

PNR number 32TAJO
Ticket reference number[protected]

Regards,
Shravan
+91 [protected]

Reference: Booked through Make my trip India PNR No: KLQSQG E ticket no: 098-[protected] Date of Journey: 24 Oct 2022 from Chennai to Singapore & back by Air India.
Name of the Passenger: Balasubramanian Chandra Sek Bharathi

I had booked the above ticket for the journey from Chennai to Singapore and back for me and my wife. My name is "Balasubramanian Chandra Sekara Bharathi as it appears in Passport. As per Make my trip booking site Air India restricts given name to 27 Alphabets. Hence my name appears as " Balasubramanian Chandra Sek Bharathi ". Realizing this discrepancy Immediately raised a complaint to Make my trip (complaint no[protected] and air India (case id[protected] through their customer care no. Both the agencies are now saying that i have to cancel the ticket and rebook it. As i have booked the cheapest nonrefundable ticket i have been put to a financial loss for no fault of mine.
This has put me to enormous amount of mental and physical stress in addition to financial stress.
As a senior citizen my effort to explain my predicament to both Make my trip and Air India executives of the two agencies has been futile so far.

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MakeMyTrip India
MakeMyTrip India — Disappointed me makemytrip
O
Okeelgurung
Oct 15, 2022
Mark as Resolved

Hello my Name is Okeel gurung and i am very disappointed with Makemytrip booking procedures, i came up to you with my refund issues regarding my booking of my ticket i just booked a ticket on 15 October 2022 of journey Delhi to Bagdogra of 16 October 2022 which is tomorrow its airline is airasia and the timing is 10:05am departure and arrival times is 12:10 pm but when I completed my booking and payment IT Showed that the booking is Unsuccessful but the payment was Deducted from my account which is total Rs 7886/- and after that i rechecked it through the app My trips it showed Booking Unsuccessfull.So, Its my Humble Request to you Makemytrip to please Resolve this issue as soon possible and REFUND my money as soon as possible so it would be helpful for me…And I Hope that you will resolve this matter and refund my full money…and this won’t ho further.

My Refund Request
Request ID :[protected]
My Email ID: [protected]@gmail.com
My phone No : [protected]
My Booking ID : NF7NMGQOBY8VUMMM1986

Hello my Name is Okeel gurung and i am very disappointed with Makemytrip booking procedures, i came up to you with my refund issues regarding my booking of my ticket i just booked a ticket on 15 October 2022 of journey Delhi to Bagdogra of 16 October 2022 which is tomorrow its airline is airasia and the timing is 10:05am departure and arrival times is 12:10 pm but when I completed my booking and payment IT Showed that the booking is Unsuccessful but the payment was Deducted from my account which is total Rs 7886/- and after that i rechecked it through the app My trips it showed Booking Unsuccessfull.So, Its my Humble Request to you Makemytrip to please Resolve this issue as soon possible and REFUND my money as soon as possible so it would be helpful for me…And I Hope that you will resolve this matter and refund my full money…and this won’t ho further.

My Refund Request
Request ID :[protected]

My Booking ID : NF7NMGQOBY8VUMMM1986

Dear Compliance Team,

My name is sankalp gautam or saurav, I did booked hotel through make my trip website on date 15 September 2022 at Pune around 10.30 pm I saw hotel on website which name is hotel smart inn on website hotel's photos, room photos, ammneties was showing good that's why I booked hotel from 15 sep to 19th sep and paid 14157/-. which was non refundable, I paid amount, because I was coming from indore by road drived almost 680 km and I was really tired and hotel looking good and weather of Pune was too bad and I had meetings on next day that's why I was urgently want hotel for rest, but when i reached hotel for check in there was nothing which in mentioned on website, dirty bedrooms, dirty toilets, broken door, broken windows, no drinking water, no tv in rooms and hotel staff told me their is no restaurant in hotel and no service provided by hotel, you have to use self services, after that I denied check in and i immedeitliy called to make my trip support team and their executive Mr. shivam singh picked the call and I told them whole story, then he told pls mail hotels photo then I immediately mailed all photos and then he told me, I called you in 10 minutes but no one called me I waited for his call around 3 hours after that I again booked another hotel from make my trip website and checked in mid night around 3.30 am in hotel housemate, I again booked through their website because they can really understand how bad hotel was, after that I called many times and did complain but every time new executive communicate to me, then after 15 days they appoint a new executive for resolve my problem, but he finally closed my complaint and he denied refund, please resolve my complain and I attaching all the photos images, screenshot which in belongs to this incident and my make my trip id name is saurav gautam which is my nickname.

Sankalp Gautam
[protected]
indore
[protected]@gmail.com

We booked a 1bhk room to stay for 3 days at goa through MakeMyTrip mobile app. As per the condition of the property owner we made complete payment while booking the room,
The room photos were looking very clean and hygienic in the website but in real we found it was very old unhygienic and dirty smelling room with hundreds of mosquitos all over the room. The property owner allowed alcohol consumption in the property premises which...

Hi Team

As per above subject e-mail. I Will request you to give Refund as per my request.

I had call to customer support team multiple times for to know my refund status but no response from your side.
I had tried to cancelled my booking Id- NU[protected] and reference PNR - B76RYUZ4
Dated 11/10/2022 again above Trip but unable to cancelled through Make my trip App(masaage given-something went wrong please try later) and Online web login.So I had call to support team on same date around 2:00 pm they tried to cancelled at their side but given technical issues as per support team reply. They told me don't worries we will cancel your booking and give you refund as per your booking. Today More than 72:00 hr complete but there is no refund credited to my account. When Today call to support team not answer to my call. Please suggest what do to received my refund.
Awaiting your positive reply!!!

I had initiated a refund towards my flight ticket from jabalpur to mumbai dated 6th november in the name of harshit sharma pnr LTH1TK on indigo flight. The refund from the airline has been initiated but i have still not got it from the company. Kindly help.
I had made requests earlier to but have received no reply

Dear All,

As per the attached email still not yet received the refund amount. Kindly request for the refund amount.

Kindly note that the refund is pending from One year.

Booking ID AN7Q1ICWBCY9NJQV6865.

Dear Customer,

Greetings From MakeMyTrip

This is in regards to your booking i'd :- AN7Q1ICWBCY9NJQV6865

We have submitted refund application to airline, however the same is not yet credited in MakeMyTrip account.

Our teams are closely working with airlines for processing refund at earliest. We will keep you posted on the status.We will update you on the status.

Thank you for your patience and understanding.

Regards,
Jaspinder Kaur
MakeMyTrip

Sir,
I had booked rooms at Vijaya surya hotel Cuddalore on first week of August. I had booked rooms in Vijaisurya hotel on 5th, 6th and 7th. So far paid Rs.12, 630(Wallet 5, 244 and Rupay 7, 386), Rs.13, 395 from Canara bank and Rs.3, 105 by Rupay). The first payment(12, 630) was an unsuccessful payment and support request created on 14th Aug. The other two are confirmed by you. But when i went to the hotel in person (21st Aug )the management said they are not opened the app and they are accepting booking only manually that is who came in person, and said all rooms are booked for the above said dates. when i asked about my payment they asked to contact you. They are not AWARE of my bookings.
What is going on? Please reverse all my payments to my bank a/c. This is my 3rd email for the past one month. I got a phone call on 6th this month when i was driving, and unable to attend the call, after i stopped my vehicle and tried to contact them the number not reachable. After 3 days i recd a mail stating that your complaint has been resolved. i never able to contact the given whatsapp or customer care numbers. when mail them they simply asked to contact the customer care number which is not reachable.
Hope you will take immediate action and help me receive my money in my bank account.

Thanks and Regards

Balaji Govindaraj


I had booked a hotel from makemytrip for Pune, Maharashtra wherein i was denied check in and they had provided me an alternate hotel which was extremely unhygienic and had sanitation and pest issues. When i talked to the makemytrip executive they cancelled my booking and said that they will issue me a refund for the rest of the days of my booking. I have been calling makemytrip for more than 20 times now and everytime they tell me different stories and do not issue me my refund when the app clearly states that a refund will be issued. It is going to be a month like this. I have received various reference numbers wherein i was asked to send in my bank statement and even after sending it multiple times i have not got my refund. This is my last resort.

Booking ID NH[protected]
Reference IDs for my refund my makemytrip agents[protected]/[protected]

Everytime i receive emails but no resolution is provided from them and it is frustrating since it is my hard earned money. Kindly help.

Hotel booked payment done but hotel staff denied the check in twice in a day saying they don't have any contract with MMT, still these fraud people are displaying rooms on their APP to making fool of consumers.
Need immediate refund & strict action on this, Best part is they don't even bother to HELP out people in call CENTER are well trained for disconnecting calls & making fool of guests.
Will take this to higher authorities & stop this ### at all...

Hotel booked payment done but hotel staff denied the check in twice in a day saying they don't have any contract with MMT, still these fraud people are displaying rooms on their APP to making fool of consumers.
Need immediate refund & strict action on this, Best part is they don't even bother to HELP out people in call CENTER are well trained for disconnecting calls & making fool of guests.
Will take this to higher authorities & stop this ### at all...

Dear All,
Myself Jyotsna Rajesh Khare would like to request you about my Booking ID: NF2VIRT6FI2E2HKJ7902.
I cancelled this journey due to some domestic reason and asked for refund as per your rules and regulations.
(( Dear Jyotsna Rajesh,
Greetings from MakeMyTrip!
We have an update for your booking NF2VIRT6FI2E2HKJ7902
Your booking is cancelled as per the information received from the airline.
Cancelled: Varanasi-Pune: Jyotsna Rajesh
We have therefore initiated a refund of ₹ 9, 922 to your Wallet . The refund processed in your Wallet reflects instantly in the form of MyCash. If you would like us to transfer the refund from your Wallet to Bank Account/Credit Card/Original Paymode, please select 'Transfer MyCash to Bank Account/Credit Card/Original Paymode' in your Wallet section.))
The above very sweet and simple msg has been received by me on 10 SEP 2022. Till the date not received any amount in my wallet. I sent reminders about the same but of no use. Should I consider this amount will not receive for me in future or what exactly the reason of late payment??
Jyotsna Rajesh Khare
Mob. no. [protected]

I cancelled my 2 Air India tickets booked on Makemytrip in March 2022. I was told the refund would take maximum 180 days and to be patient. In following up on the status of my refund I was told that the delay was on Air India's end and that nothing Makemytrip could do. When I inquired recently (more than 180 days later) directly with the airline, they claim that the issue lies with Makemytrips sales team who have not put in a claim. They asked for a RAN (Refund Application Number) which can only be filed by the Agent (In this case MMT) and despite my best efforts have failed to get any feedback or response from the Makemyteam. Would like to complain against this kind of harrassment for getting back a refund that was due to me more than 180 days back.

Hi, On 26th September 2022, I booked 2 tickets which costs 4100rs + 100rs Ecoupon for travelling 21stOctober 2022. But the bus driver called on 11th October 2022 and told that bus will be cancelled for all the passengers on that day and he initiated the refund and told that within 2 days money will be credited and also told that i can also see the refund tracking. So on 13th October 2022 the refund status is like refund credited. But I didn't received my money yet. So I called him and asked about this refund status shows already credited but I didn't received any money. But again he told rashly that it will take 5days and hangup my call. With that reference number I cannot go to my branch SBI bank cause am in other state. Could please somebody about my refund amount?

Me and my wife booked a return Thai Airways ticket from Make My Trip in Jan Feb 2020 from Kolkata to Hong Kong with return in OCT 2020. But due to COVID-19, the return flight was cancelled and we were issued a rescheduled ticket with booking till 2021. As were not travelling to India till this time, we requested Make My Trip in March 2022 to get the tickets cancelled and arrange refund. Same was requested to THAI AIRWAYS parallelly by me. Till date Make My Trip has been saying that THAI Airways has not refunded my money so they cannot do anything but on 28th September 2022 i contacted Thai Airways and they confirmed that payment was released to MMT on 6th April 2022 itself. I have been trying to call MMT agent since then and no reply has been received from them.