Submit a Complaint
Claimed

MakeMyTrip India Complaints & Reviews

www.makemytrip.com
2
Updated: Mar 9, 2026
Complaints 8202
Resolved
3076
Unresolved
5126
So far, so good. MakeMyTrip India is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope MakeMyTrip India will keep up the work and continue to help more customers with their concerns even better 🤝
Complaints
Contacts

File a complaint to MakeMyTrip India

Having problems with MakeMyTrip India?

File a complaint and get it resolved by MakeMyTrip India customer care. It’s quick, effective and absolutely free!

SUBMIT A COMPLAINT
Airlines
MakeMyTrip India

MakeMyTrip India reviews & complaints page 33

Newest
  • Newest
  • Most Helpful
  • Most Popular
  • Resolved
  • Contains Photos or Videos
  • Oldest
G
geoffry david
Nov 21, 2022
Report
Copy

I'm writing to let you know that the taxi reservation with the Booking ID: NC[protected] was made at 8:25 am for a 9:30 am pickup. I immediately cancelled the reservation to book a fresh ride after the driver requested to cancel it. however, my money was immediately taken out and marked as a non-refundable order.

Since I did not make a mistake, could you maybe assist me in getting a refund? The driver disputed the duty, and now I am being charged.
MakeMyTrip India customer support has been notified about the posted complaint.
Helpful
Found this helpful?
Write a comment
Report
Copy

Post your Comment

Comment Guidelines
    I want to submit Complaint Positive Review Neutral Comment
    Add Image
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    R
    Rbsp
    Nov 20, 2022
    Report
    Copy

    Address: Make My Trip

    I have submitted an online review on Make My Trip and would like to redact the same owing to privacy concerns.

    This option is not available on both website and application of Make My Trip . When I tried to reach their customer care, the automated call gave no such options to delete such reviews.
    MakeMyTrip India customer support has been notified about the posted complaint.
    Helpful
    Found this helpful?
    Write a comment
    Report
    Copy

    Post your Comment

    Comment Guidelines
      I want to submit Complaint Positive Review Neutral Comment
      Add Image
      code
      By clicking Submit you agree to our Terms of Use
      Submit
      R
      Rajasekar@#$
      Nov 19, 2022
      Report
      Copy

      I raised a request to change my date of flight but none them had replied from my emails and calls. After i said to cancel my Flight for that request also they didnt reply and finally i got email says ur flight cancellation request is done and flight cancelled.
      The refund they are not processing.
      MakeMyTrip India customer support has been notified about the posted complaint.
      Helpful
      Found this helpful?
      Write a comment
      Report
      Copy

      Post your Comment

      Comment Guidelines
        I want to submit Complaint Positive Review Neutral Comment
        Add Image
        code
        By clicking Submit you agree to our Terms of Use
        Submit
        J
        Jayesh Narnolia
        from Pune, Maharashtra
        Nov 17, 2022
        Report
        Copy

        I have made booking via make my trip for one of my guest in Mumbai for hotel stay

        Hotel Name, : Hotel Regal PALACE
        Booking ID : (NH[protected])
        Date 16.11.22 to 18.11.22

        However Hotel Manager refused to provide accommodation and asking extra money to confirm booking

        Now when I raised complain to make my trip, hotel manager lying that I have asked for couple accommodation without marital status, WHICH IS TOTALLY FAKE

        ITS TOTALLY FRAUD MADE BY BOTH AND NOW NOT RETURNING MY MONEY

        PLEASE HELP

        JAYESH NARNOLIA
        [protected]
        MakeMyTrip India customer support has been notified about the posted complaint.
        Helpful
        Found this helpful?
        Write a comment
        Report
        Copy

        Post your Comment

        Comment Guidelines
          I want to submit Complaint Positive Review Neutral Comment
          Add Image
          code
          By clicking Submit you agree to our Terms of Use
          Submit
          N
          Niteshoo7
          from Pune, Maharashtra
          Nov 17, 2022
          Report
          Copy

          It had been more than 8 months and every time I get the response that the amount had been credited to the email: [protected]@ymail.com and phone: [protected] linked to the card but I can't see the same in mmt wallet. Bank told me to reach the customer care but whenever I try calling customer care and enter the 6 digit card no then call gets disconnected. Please see to it and do the needful. For more information kindly call me directly on the no provided.
          MakeMyTrip India customer support has been notified about the posted complaint.
          Helpful
          Found this helpful?
          Write a comment
          Report
          Copy

          Post your Comment

          Comment Guidelines
            I want to submit Complaint Positive Review Neutral Comment
            Add Image
            code
            By clicking Submit you agree to our Terms of Use
            Submit
            R
            rb12345
            Nov 16, 2022
            Report
            Copy

            I booked a flight from Delhi to Lucknow for the 19th of November. The ticket amount got debited from my account and credited to Makemytrip. The details are given below:

            Dated: 16 Nov 2022

            Amount: 3, 361.00

            Debited to:[protected]CCAMakeMyTripIndiaPr

            Reference Number[protected]

            Please help!
            MakeMyTrip India customer support has been notified about the posted complaint.
            Helpful
            Found this helpful?
            Write a comment
            Report
            Copy

            Post your Comment

            Comment Guidelines
              I want to submit Complaint Positive Review Neutral Comment
              Add Image
              code
              By clicking Submit you agree to our Terms of Use
              Submit
              Y
              Yashvardhan79
              from Vapi, Gujarat
              Nov 15, 2022
              Report
              Copy

              I had booked tickets on 19th Aug, 2022 and paid Rs. 68926 and due to some reason one side Flight was cancelled by Airline. so i was suppose to receive the refund of Rs. 33290.
              Makemytrip Transfered my Money to Their MMT wallet on 25th aug, 2022 and on the same day i made a request to transfer the money to my bank account.
              till date i have not received any from MMT in my Bank account.
              i have been mailing them and calling them since a really long time but i get no correct information from them. I keep Receiving Different RRN numbers from the MMT agents or you can false RRN number from them. they have been harrasing me from a really long time. no proper Customer care service. i have shared them bank statements and also a mail from my bank that the amount has not been received still they are not giving me any information they keep saying we have transfered the money.
              MakeMyTrip India customer support has been notified about the posted complaint.
              Helpful
              Found this helpful?
              Write a comment
              Report
              Copy

              Post your Comment

              Comment Guidelines
                I want to submit Complaint Positive Review Neutral Comment
                Add Image
                code
                By clicking Submit you agree to our Terms of Use
                Submit
                V
                Vish Gupta
                from Delhi, Delhi
                Nov 15, 2022
                Report
                Copy

                Address: [email protected]

                HI theri, i had book my bus ticket with MMT but i found my bus was cancel by operator & alternative resolution is not workable for me. I had raised refund request on 8th Nov but till date my refund not receive

                Bus Booking id NU[protected]
                MakeMyTrip India customer support has been notified about the posted complaint.
                Helpful
                Found this helpful?
                Write a comment
                Report
                Copy

                Post your Comment

                Comment Guidelines
                  I want to submit Complaint Positive Review Neutral Comment
                  Add Image
                  code
                  By clicking Submit you agree to our Terms of Use
                  Submit
                  J
                  Johnjr799
                  Nov 14, 2022
                  Report
                  Copy

                  Hi, With my 2 mobile number and 2 email Id there are 4 different accounts created. I want to delete my all Makemytrip accounts which is related to these emails and numbers .

                  email id : [protected]@gmail.com
                  email id : v.[protected]@gmail.com
                  mob : [protected]
                  mob : [protected]
                  MakeMyTrip India customer support has been notified about the posted complaint.
                  Helpful
                  Found this helpful?
                  Write a comment
                  Report
                  Copy

                  Post your Comment

                  Comment Guidelines
                    I want to submit Complaint Positive Review Neutral Comment
                    Add Image
                    code
                    By clicking Submit you agree to our Terms of Use
                    Submit
                    D
                    dnyaneshwar76
                    from Chandrapur, Maharashtra
                    Nov 14, 2022
                    Report
                    Copy

                    Dear MT Team
                    for dated 13th Nov-22 I book my bus ticket through mmt for travels from Ujjain to Nagpur, on 7:00 pm & book the bus of Dashmesh Travels .
                    But when we reported to 6:30 pm at Baba Travels Near Bus stad Ujjain, your operator told us that, the scheduled bus of Dashmesh Travels was cancelled, and you will get refund through MMT. Now if you wish to go to Nagpur, then you have to pay additional charges. So due to urgency, we book another ticket ( off line - Counter ticket ) from Baba Travels and reached to Nagpur.

                    So requesting you to refund my ticket amount .

                    My booking details are

                    Operator Name: Dashmesh Travels
                    MMT Booking Id: NU [protected]
                    Operator PNR:[protected]
                    Departure date: 13/11/22
                    Boarding time: 7.00 pm on 13/11/22
                    Boarding Point: Shri Baba Travels. Ujjain Landmark, shri Baba Travels ( [protected])
                    MakeMyTrip India customer support has been notified about the posted complaint.
                    Helpful
                    Found this helpful?
                    Write a comment
                    Report
                    Copy

                    Post your Comment

                    Comment Guidelines
                      I want to submit Complaint Positive Review Neutral Comment
                      Add Image
                      code
                      By clicking Submit you agree to our Terms of Use
                      Submit
                      S
                      SivaMMT
                      from Mysore, Karnataka
                      Nov 12, 2022
                      Report
                      Copy

                      Address: Makemytrip India, Gurugram

                      I am using ICICI - Make my trip VISA credit card. I am Unable to use wallet money "my cash" for booking train tickets. I have called the customer care executive many times, but the same calls are getting cut after entering the card details as per their advice. Please advice me about how to use the ICICI-Make my trip VISA credit card wallet money "my cash" for booking train tickets.
                      MakeMyTrip India customer support has been notified about the posted complaint.
                      Helpful
                      Found this helpful?
                      Write a comment
                      Report
                      Copy

                      Post your Comment

                      Comment Guidelines
                        I want to submit Complaint Positive Review Neutral Comment
                        Add Image
                        code
                        By clicking Submit you agree to our Terms of Use
                        Submit
                        T
                        Tisson K.Tom
                        Nov 12, 2022
                        Report
                        Copy

                        Delay in Tourist Visa

                        Address: Bangalore

                        I have applied for two tourist eVisas on 3rd of Nov and MMT had not submitted it to the embassy until 9th of Nov. It was mentioned in the website that file would be submitted on 4th of Nov. However, when i checked the file status in Federal Authority for Identity, Citizenship, Customs & Port Security (ICP) portal it shows the application status as "Active" on 10th.

                        I have been contacting MMT since 10th Nov for a copy of my...
                        Helpful
                        Found this helpful?
                        Write a comment
                        Report
                        Copy
                        A
                        Atshara Sri
                        Nov 12, 2022
                        Report
                        Copy

                        Indigo has processed my refund without deductions (screenshot attached) but MakeMyTrip has not yet processed it to me. It has been almost 30 days.
                        MakeMyTrip India customer support has been notified about the posted complaint.
                        Helpful
                        Found this helpful?
                        Write a comment
                        Report
                        Copy

                        Post your Comment

                        Comment Guidelines
                          I want to submit Complaint Positive Review Neutral Comment
                          Add Image
                          code
                          By clicking Submit you agree to our Terms of Use
                          Submit
                          A
                          Atshara Sri
                          Nov 12, 2022
                          Report
                          Copy

                          Indigo has processed my refund without deductions (see attachment) but MakeMyTrip has not yet processed it to me. It has been almost 30 days.

                          There’s no response from customer service also.
                          MakeMyTrip India customer support has been notified about the posted complaint.
                          Helpful
                          Found this helpful?
                          Write a comment
                          Report
                          Copy

                          Post your Comment

                          Comment Guidelines
                            I want to submit Complaint Positive Review Neutral Comment
                            Add Image
                            code
                            By clicking Submit you agree to our Terms of Use
                            Submit
                            B
                            BVs Nation
                            Nov 12, 2022
                            Report
                            Copy

                            Hi,

                            Please delete the account linked to [protected] as i want to link this number to another MMT account.
                            MakeMyTrip India customer support has been notified about the posted complaint.
                            Helpful
                            Found this helpful?
                            Write a comment
                            Report
                            Copy

                            Post your Comment

                            Comment Guidelines
                              I want to submit Complaint Positive Review Neutral Comment
                              Add Image
                              code
                              By clicking Submit you agree to our Terms of Use
                              Submit
                              J
                              johncf
                              Nov 11, 2022
                              Report
                              Copy

                              No option to delete my account

                              I can't find an option to delete my account.

                              For context: I decided to delete my account after the following events:

                              - I had changed my phone number years ago and lost access to it. But to change the registered phone number in MMT, I need access to the old number. (Of course, I still have access to my registered email address, but that's not enough.)
                              - I made a booking from this account after logging in...
                              Helpful
                              2 other people found this review helpful
                              2 found this helpful
                              1 Comment
                              Report
                              Copy
                              C
                              CA Saurabh
                              Nov 10, 2022
                              Report
                              Copy

                              Dear MMT Team, I request you to please delete my MMT account linked to [protected]@gmail.com and confirm.
                              MakeMyTrip India customer support has been notified about the posted complaint.
                              Helpful
                              Found this helpful?
                              Write a comment
                              Report
                              Copy

                              Post your Comment

                              Comment Guidelines
                                I want to submit Complaint Positive Review Neutral Comment
                                Add Image
                                code
                                By clicking Submit you agree to our Terms of Use
                                Submit
                                M
                                Mahalakshmi Telesto
                                from coimbatore, Tamil Nadu
                                Nov 9, 2022
                                Report
                                Copy

                                Address: MakeMyTrip India Pvt. Ltd., DLF Building No. 5 Tower B DLF Cyber City, DLF Phase 2 Sector 25, Gurugram, Haryana 122002, India
                                Website: www.makemytrip.com

                                Hi on 2nd nov 2022 i booked a ticket using MMT. Booking idNF2X9V6L1SDCBGMS4603

                                It got cancelled on 2nd itself because MMT agent by name shoaib called indigo airlines and cancelled this booked without my knowledge.

                                I again rebooked this ticket whose booking id NF2X9V6L1SDCBGMS4603.
                                on 3rd nov, but it again got cancelled on 6th november. (Airlines said agent cancelled this ticket again)

                                I have incurred heavy losses due to this auto cancellation initated by MMT for my booked tickets and not giving me a reason.

                                MMT is playing safe and not accepting that there is some kind of security breach in their portal. kinldy help
                                MakeMyTrip India customer support has been notified about the posted complaint.
                                Helpful
                                Found this helpful?
                                Write a comment
                                Report
                                Copy

                                Post your Comment

                                Comment Guidelines
                                  I want to submit Complaint Positive Review Neutral Comment
                                  Add Image
                                  code
                                  By clicking Submit you agree to our Terms of Use
                                  Submit
                                  M
                                  Mubashar H
                                  Nov 9, 2022
                                  Report
                                  Copy

                                  Address: Liberty House

                                  This is my booking id:-AN7F00QIXBYO3IT22103
                                  MakeMyTrip India customer support has been notified about the posted complaint.
                                  Helpful
                                  Found this helpful?
                                  Write a comment
                                  Report
                                  Copy

                                  Post your Comment

                                  Comment Guidelines
                                    I want to submit Complaint Positive Review Neutral Comment
                                    Add Image
                                    code
                                    By clicking Submit you agree to our Terms of Use
                                    Submit
                                    M
                                    Mubashar H
                                    Nov 9, 2022
                                    Report
                                    Copy

                                    This is my booking id:-AN7F00QIXBYO3IT22103
                                    I try to contact lot of time but I couldn't because in the system the only call contact after PNR or after confirmation of booking.
                                    MakeMyTrip India customer support has been notified about the posted complaint.
                                    Helpful
                                    Found this helpful?
                                    Write a comment
                                    Report
                                    Copy

                                    Post your Comment

                                    Comment Guidelines
                                      I want to submit Complaint Positive Review Neutral Comment
                                      Add Image
                                      code
                                      By clicking Submit you agree to our Terms of Use
                                      Submit

                                      Recent comments

                                      Till Now I'm not received any update
                                      KV
                                      kvvs1982

                                      Related businesses

                                      Victory Biz Solution
                                      1
                                      (11)
                                      Ezeego One Travels & Tours
                                      4.7
                                      (170)
                                      Fly Mantra
                                      1
                                      (105)