MakeMyTrip India Complaints & Reviews

I have booked a room @makemytrip website with full payment of the room price... After a day I cancelled a room because of some personal issues the plan has been cancelled and I appiled for refund of money process. They took 2 working days for there refund process and they given a excepted date of amount that to be refunded back.The excepted date is also be crossed but i still not a refund amount to my account... kindly look on it...make it possible as soon to be refunded.

Ref: MMT booking id NF2LKA6XW7AFTQQ20588
The MMT invoice amount was Rs. 11, 410, after applying a discount of Rs. 410, of which MMT Service Fees was Rs. 0.00.
The airlines cancelled the flight and offered a full refund, which I accepted.
However, MMT claimed Service Fees of Rs. 2, 400 (including GST), apart from the reversal of Rs. 410 discount and deducted Rs. 2, 810 from my refund.
I dispute the excessive deduction of Rs. 2, 400 as Service Fees that were not part of the original invoice. I do not dispute the reversal of the discount of Rs. 410.
Moreover, MMT refunded the amount to my wallet instead of my credit card account; I had to make a specific request for the transfer from the wallet to the card.
Deducting huge amounts when the customer is not at fault and then parking the customer funds as float funds with MMT are questionable business practices, to say the least.
I could not locate an email id on the MMT site for filing a complaint. I do not wish to call their numbers and to be kept waiting in a queue.
Looking forward to a speedy resolution of this problem,
Palagummi Ravi

Personal complaint against sales executive mousumi sinha at MakeMyTrip support service department.
Who has first made our package and then denying to make amends or even cancel the hotel we dont wish to stay in.
We are following up on emails since 1 week but no response and today out of the blue she has closed our ticket.

What non sense is this ?

We make made a payment of ₹31, 000/- as advance to block the package but now she refuses to make modifications as per our needs.

We either want a refund or we want the package to be made on our terms, not her’s.

Ankit mehra / Varun Gandhi

I made airport cab reservation for 4.am on 21/11/2022. THe driver did not come nor did he answer the phone till 4.30. I had a flight at 6.45 am. I booked another taxi service and went to the airport 42 kms away.
I called Make my trip customer support and complained and asked for a refund. They said they would
They are instead sending me customer satisfaction surveys for service that they have not provided.

I need a refund for it.
booking id NC [protected]

I booked a cab to take me to the airport at 4.00 Am through Make my trip for November 21, 2022. The cab never showed up. I tried calling the driver several times and no one picked up the phone. I was running very late to Bangalore airport so I finally booked an external cab at 4.40 A.M. and went to the airport for a 6.45 flight.
On the way I called Make my trip and spoke to the customer service rep who said he would make the refund and have a manager call me as well. No one has called nor have they refunded the money paid to them. It was very stressful trying to get a cab at that hour as the sirport is 43 miles from where we live.

please help getting the refund for service not provided. They are instead sending me many messages asking how the cab service and to provide them a rating. They have not even acknowledged that the service was not provided despite my calling Make my trip and speaking to their customer service.
BOOKING ID NC[protected]

I am unable to delist my property, in order to make a new listing on ingo-mmt. While the email associated with my account has been deleted the phone number has not been deleted. When I try to list my propert I get the message: This mobile number is already associated with another account. I suspect there are multiple listing for my property. Hence the confusion. Please help. I contacted the ingo-mm business property promotion adviser for my area Mr Deendayal Ramaswamy but he has not been able to help. Would it be possible to sort out this problem of multiple listing for my property Woodstock Home Stay, Ooty and deactivate them. Thanking you, D. James

I am running a homestay called Woodstock in Ooty, nilgiris TN. In order to improve business I had listed the property with ingo-mmt. Unfortunately the information given was not accurate. For instance my homestay was listed as a hotel, resulting in wrong tax details, also wrong inflated room rents were shown. I had therefore decided to delete my ingo-mmt account. I received a message that my a ingo-mmt account had been deleted. However, when I checked into my google business site: https://[protected]@business.sites.come I found that even after deletion of my ingo-mmt account their ads showing wrong prices was still showing. This adversely affects my business since the goibibo ad shows room rents for my homestay that are two or times the normal rates. Further when I tried to again list my property at ingo-mmt I am receiving the message that my mobile number is already associated with another account. Which account? My ingo-mmt a count is supposedly deleted. Kindly help as my business is badly affected. D. James

I am travelling by GoAir from Mumbai to Bangalore tomorrow.

Ticket details are:

While web-check in is mandatory, Makemy trip is not giving any option of auto allocate the seats. I am unable to skip the select seat page itself. This is only an option, not mandatory as per DGCA rules. I am facing this problem everytime with them. I have to do it through airline website, from computer....

I booked flight ticket from delhi to munich for 2nd November through makemytrip which i later got it rescheduled to 6th november . I paid 25 thousand extra to get my date changed but was unable to board the flight since the airline (lufthansa) informed that the makemytrip did not informed them about the date change and also did not paid the money which I paid for the date change . . I tirelessly tried contacting customer executives at makemytrip but unable to resolve my issue uptil now .All I got from them is that their case is under validation and it requires further study . Its been more than 18 days but my issue is not resolved and 70 thousand rupees is stucked . Please me get my refund and get this resolved

Booking ID: NH[protected]
@makemytrip @makemytripcare doing fraud with me.They just making me fool.I wait outside of hotel more than 5 hours with my sick father after this they just cancelled my booking.The condition of my father's leg is very bad.

I'm writing to let you know that the taxi reservation with the Booking ID: NC[protected] was made at 8:25 am for a 9:30 am pickup. I immediately cancelled the reservation to book a fresh ride after the driver requested to cancel it. however, my money was immediately taken out and marked as a non-refundable order.

Since I did not make a mistake, could you maybe assist me in getting a refund? The driver disputed the duty, and now I am being charged.

I have submitted an online review on Make My Trip and would like to redact the same owing to privacy concerns.

This option is not available on both website and application of Make My Trip . When I tried to reach their customer care, the automated call gave no such options to delete such reviews.

I raised a request to change my date of flight but none them had replied from my emails and calls. After i said to cancel my Flight for that request also they didnt reply and finally i got email says ur flight cancellation request is done and flight cancelled.
The refund they are not processing.

I have made booking via make my trip for one of my guest in Mumbai for hotel stay

Hotel Name, : Hotel Regal PALACE
Booking ID : (NH[protected])
Date 16.11.22 to 18.11.22

However Hotel Manager refused to provide accommodation and asking extra money to confirm booking

Now when I raised complain to make my trip, hotel manager lying that I have asked for couple accommodation without marital status, WHICH IS TOTALLY FAKE

ITS TOTALLY FRAUD MADE BY BOTH AND NOW NOT RETURNING MY MONEY

PLEASE HELP

JAYESH NARNOLIA
[protected]

It had been more than 8 months and every time I get the response that the amount had been credited to the email: [protected]@ymail.com and phone: [protected] linked to the card but I can't see the same in mmt wallet. Bank told me to reach the customer care but whenever I try calling customer care and enter the 6 digit card no then call gets disconnected. Please see to it and do the needful. For more information kindly call me directly on the no provided.

I booked a flight from Delhi to Lucknow for the 19th of November. The ticket amount got debited from my account and credited to Makemytrip. The details are given below:

Dated: 16 Nov 2022

Amount: 3, 361.00

Debited to:[protected]CCAMakeMyTripIndiaPr

Reference Number[protected]

Please help!

I had booked tickets on 19th Aug, 2022 and paid Rs. 68926 and due to some reason one side Flight was cancelled by Airline. so i was suppose to receive the refund of Rs. 33290.
Makemytrip Transfered my Money to Their MMT wallet on 25th aug, 2022 and on the same day i made a request to transfer the money to my bank account.
till date i have not received any from MMT in my Bank account.
i have been mailing them and calling them since a really long time but i get no correct information from them. I keep Receiving Different RRN numbers from the MMT agents or you can false RRN number from them. they have been harrasing me from a really long time. no proper Customer care service. i have shared them bank statements and also a mail from my bank that the amount has not been received still they are not giving me any information they keep saying we have transfered the money.

HI theri, i had book my bus ticket with MMT but i found my bus was cancel by operator & alternative resolution is not workable for me. I had raised refund request on 8th Nov but till date my refund not receive

Bus Booking id NU[protected]

Hi, With my 2 mobile number and 2 email Id there are 4 different accounts created. I want to delete my all Makemytrip accounts which is related to these emails and numbers .

email id : [protected]@gmail.com
email id : v.[protected]@gmail.com
mob : [protected]
mob : [protected]

Dear MT Team
for dated 13th Nov-22 I book my bus ticket through mmt for travels from Ujjain to Nagpur, on 7:00 pm & book the bus of Dashmesh Travels .
But when we reported to 6:30 pm at Baba Travels Near Bus stad Ujjain, your operator told us that, the scheduled bus of Dashmesh Travels was cancelled, and you will get refund through MMT. Now if you wish to go to Nagpur, then you have to pay additional charges. So due to urgency, we book another ticket ( off line - Counter ticket ) from Baba Travels and reached to Nagpur.

So requesting you to refund my ticket amount .

My booking details are

Operator Name: Dashmesh Travels
MMT Booking Id: NU [protected]
Operator PNR:[protected]
Departure date: 13/11/22
Boarding time: 7.00 pm on 13/11/22
Boarding Point: Shri Baba Travels. Ujjain Landmark, shri Baba Travels ( [protected])