MakeMyTrip India Complaints & Reviews

I am expectig a refund of 37800 (approx) from MMT against the booking ID MN2R7RJZIVA6OGER3318. Since last 15 days MMT and team is making a fool of me by saying that refund has been processed and will come to you soon. At times they say that we have processed the refund and I should chk with my bank and at times they say that they processed the refund and it got declined. In the last 10 days I have spoken to their cust service reps Paras, Deepti, Khushi, Aakash supervisor Arvind but everyone in totally useless. The only thing that they say is that refund is on its way and that I should wait.
It is a team of completely inefficient people who just make a fool of customers and nothing else

Booked a cab service with makemytrip and chose the partial payment option (paid some amount in advance and rest as cash on arrival). However to my horror, makemytrip billed me almost twice the amount on arrival. I tried reaching makemytrip customer service to understand the issue but was unable to reach customer service and got lost in the IVR options. Since there was no other option left, I paid the driver and later raised a complaint with makemytrip. After investigation by makemytrip, it was clear the driver had fraudulently entered wrong number of miles to inflate the amount. After sitting on the issue for 2-3 days and even though after knowing the driver fraudulently inflated the miles, makemytrip decided to side with the driver and started asking me for proof (apparently the invoice they send you is not considered proof by them)

I was on holiday trip to Andaman on Dec 2021. My booking id is NL[protected]
Just before the trip my return flight to kochi from Port Blair was cancelled by the flight company Go Air. And MakeMyTrip initiated a refund of Rs.16656 on behalf of me. In that refund only Rs.2850 was credited back to my account. Balance of the refund never credited to my account. MakeMyTrip officials are saying it was delayed due to the flight company as they didn’t give refund to MakeMyTrip. When I enquired with Go Air by calling their customer care they confirmed that refund was given to MakeMyTrip. Go air PNR is BB56WQ. Still now no response from MakeMyTrip officials
Attached images of MakeMyTrip and Go Air

For my booking ID NL[protected], I had categorically requested 4 star hotel where I had been given Hotel Trans international .

This is literally 2 star hotel as per below

Rooms are not up to standards
Linen not provided. Upon asking for hand towel - was given paper tissues
Toilet roll given felt like used
Toilet seat has marks on it
No complimentary water tea and coffee in room
No facial tissues in room
No hair dryer amd iron
Towels not provided
Extra bed request where the blanket was alll with stain and cover was broken
Fan is making noise
AC isn’t working peoperty
Lifts in hotel isn’t working

And this is 4 star hotel

Felt like inhave been ripped by saying this is 4star accomodation

I need my money back extremely disappointed with the facility and even suggestion by MMT

My booking experience for a Trip to Nepal has not been so good as I thought it to be.
The seller was incapable of handling customers, understanding about the customers, their documents etc..

I provided all my documents to the seller for verification and go ahead with the booking. She checked and asked me to proceed entering details in the online form and pay the booking amount.

She never verified my details in the form.

Unfortunately, there was a mismatch in spelling for my mother's name in the document and the details entered in the form by me.

The person who booked flights went ahead with the name entered in the online form by me. He/She did not even verify or check the name in the documents.

The issue was identified by me only after some days of booking done.

The seller never noticed any issues, I had to call her, message her and let her know the problems in the overall booking.

After I raised this issue, neither the seller nor the person who booked flight is accepting the responsibility. The MMT staffs were quarreling among themselves about who is responsible for this issue.

As a victim, I ended up paying additional charges for flight ticket cancellation of 7.5k INR.

This is TOTALLY NOT ACCEPTABLE and MMT should refund my amount.

Sub: Horrifying experiences after booking holiday package with Makemytrip
Ref: Booking ID No: NL[protected]
I present below the following facts:
1. I (Sheela Raj), along with my family had booked an Andaman Package with Four Star Hotel Stay for a period of 6 nights, 7 days ( 6/03/23 to 12/03/23) . (Booking ID NL[protected]
2. We had paid in advance all the charges for the stay at 4 STAR HOTELS for this Andaman package.
3. Appallingly, we were put up in the cheapest rooms in 3 star hotels at Havellock and Neil islands. The rooms were pathetic with unclean washroom, broken furniture and no basic amenities like hot water etc. (We have the Photographs of the room)
4. When we tried to reach out to MMT, they were totally unresponsive and unhelpful. Ms Meena Sharma, who had done our bookings was not picking up our calls. Such callous and unsupportive attitude towards customers from MMT is highly unprofessional and deplorable.
5. There were many other issues and bad experiences with the arrangement made by MMT during this trip, which will be elaborated in my further communications if needed.
6. As a matter of fact, MMT totally ruined our holiday trip by putting us through lot of hardships and mental harassment because of their utter mismanagement of our trip.
7. We have been contacting MMT before we started our trip, during our trip and after returning from the trip but with no respite/ resolution to our grievances. During our communications with MMT we were never put through to a senior management person inspite of repeated requests.
8. MMT’s so called service specialist, Ms Nikita Basnotra, was trying to justify, with vague reasoning, that the hotels where we were put up was indeed 4 star hotels, even after MMT representative at Havellock island, the hotel themselves and the websites of the Hotels clearly state that they are 3 star hotels.
9. MMT has clearly cheated us by putting us up at 3 STAR hotels after confirming and taking payment for four star hotel stays. We thus demand that MMT refund us the amount paid for the 4 star hotel stays at the earliest.

Sub: Horrifying experiences after booking holiday package with Makemytrip
Ref: Booking ID No: NL[protected]
1. I (Sheela Raj), along with my family had booked a Andaman Package with Four Star Hotel Stay for a period of 6 nights, 7 days ( 6/03/23 to 12/03/23) . (Booking ID NL[protected]
2. We had paid in advance all the charges for the stay at 4 STAR HOTELS for this Andaman package.
3. Appallingly, we were put up in the cheapest rooms in 3 star hotels at Havellock and Neil islands. The rooms were pathetic with unclean washroom, broken furniture and no basic amenities like hot water etc. (We have the Photographs of the room)
4. When we tried to reach out to MMT, they were totally unresponsive and unhelpful. Ms Meena Sharma, who had done our bookings was not picking up our calls. Such callous and unsupportive attitude towards customers from MMT is highly unprofessional and deplorable.
5. There were many other issues and bad experiences with the arrangement made by MMT during this trip, which will be elaborated in my further communications if needed.
6. As a matter of fact, MMT totally ruined our holiday trip by putting us through lot of hardships and mental harassment because of their utter mismanagement of our trip.
7. We have been contacting MMT before we started our trip, during our trip and after returning from the trip but with no respite/ resolution to our grievances. During our communications with MMT we were never put through to a senior management person inspite of repeated requests.
8. MMT’s so called service specialist, Ms Nikita Basnotra, was trying to justify, with vague reasoning, that the hotels where we were put up was indeed 4 star hotels, even after MMT representative at Havellock island, the hotel themselves and the websites of the Hotels clearly state that they are 3 star hotels.
9. MMT has clearly cheated us by putting us up at 3 STAR hotels after confirming and taking payment for four star hotel stays. We thus demand that MMT refund us the amount paid for the 4 star hotel stays at the earliest.

Reference No.[protected]
Booking ID, NF2Y8N6U252X3UW32684
Ticket details[protected]

My Email of 12 Feb 2022:
Subject: MMT case- MY PNR No. J20E9 Urgent Grievance /Help please

Dear CEO of Make My trip

And CEO of Air India

I have a grievance.

I wanted to attend a death ceremony and in urgency i booked a ticket 2 hrs ago on 12 Feb 2022. I am in Chennai right now. I wanted to go from Chennai to Mumbai. But by genuine mistake due to panic, i did a wrong sector booking i, e from Mumbai to Chennai.

Then my ordeal started.

I called more than 7 times.
Spoke to MMT team x 3 times.
Spoke to Air India x 2 times.
No one helped me with change of sector, nor change of date ( 4 weeks down the line 13th March 2022) and nor refund.

I am very disappointed right now.

I do not want to lose my hard earned money.

Please use kindly your discretion and help me with a resolution.

Much appreciated

Kind regards

Narender

[protected]

Frequent flyer no.[protected]

Chronology of my calls-

mmt1-pooja
mmt2-aniket
ai x irfana x can't change sector.no reasons given.
ai x sonali-change of date she put me across x 3 times talked same, as she has no access to do so.no email id given for complaints/grievance? is call recorded? she put the phone down

mmt 3
reboot phone
to get OTPs

called 7 times
panic
death ceremony

Ayushi
check
name
sector
no show
let me check. supervisor Durga.
goodwill gesture
sorry
reservation team [protected]
Wrong number

It is going to Spice jet.

We had a booked flights from India to US which had to be cancelled due to change in flight itinerary by the airlines (Etihad). Despite confirming that the cancellation was fully refundable due to the nature of the change in itinerary, Make My Trip is yet to refund the full amount. Multiple followups via phone and email have yielded no results. Etihad confirmed over phone call that they have already settled the claim with Make My Trip, whereas Make My Trip has not bothered to even respond to email requests about status. Booking was cancelled in January 2023. it has been way past the 45 business days for receipt of refund.

Hello, it's been 4months last December 23rd 2022 my flight from dubai to Mangalore got canceled and I had to take another flight. My pnr no. EO7A89.
It's been 4months still I dint get my refund, I had mailed and spoken with makemytrip customer care still no response, I need you to please help me and see that the matter is resolved.
Thank you

My booking ref :BA9QOE hasnt been refunded as i have contacted makemytrip on the same day and again and again to cancel. Refund it . the customer service lady name suman snehi replied me selecting wrong pnr and sended wrong email to me which is not my flight .I reached them many times but My case has been ignored still after 3/4 mths .there is no proper contact from makemy trip. Even when i have the proof from contact with airline which was operating the flight .
Call center give false information to customer and customer support email is use less and i proper email . They keep on sending different refundable amt on email wher as my ticket should be refunded fully since I contacted them on time.

This is to bring to your notice that I am still waiting for the Refund payment of the ticket cancelled that was booked via booking id: NR[protected]

The ticket was cancelled on 18-Dec well before the travel time & chart preparation
It's been 94 days since the cancellation but the refund hasn't been processed yet..

A total of Rs.16, 306/- has been deduced twice fro my booking Bagdogra-Delhi-bagdora (27 Apr and 07 May). PNR Z655GT and OYYE7G.
Sukhvinder Singh
Embassy of India
Thimphu
Whatsapp: 91-[protected]
Email: [protected]@gmail.com

I booked airticket for Bagdogra-Delhi (27 April) (Air Asia) and Delhi -Bagodra(07 May) Go Air - PNR Z655GT and OYYE7G respectively. However, deductions have been made twice from my account. An amount of Rs.16, 306 has been deducted twice as can be seen from my bank statement. This was my first booking at MakeMyTrip and I did not have the good experience. Kindly make sure a refund of Rs.16, 306 is made to me urgently. Thanking you, Sukhvinder Singh, First Secretary, Embassy of India, Thimphu (Bhutan) Email: [protected]@gmail.com whatsapp: +91-[protected]

I booked a ticket for Bagdogra-Delhi (27 Apr) and Delhi-Bagdogra (07 May). However, while making payment, the deductions have been made twice from my SBI Account. Each time a total of Rs.16, 306 has been deducted. I need a refund of Rs.16, 306. Sukhvinder Singh Email: [protected]@gmail.com Mobile: +91-[protected] (Whatsapp)

I have a flight booked from Dubai to Bangalore through make my trip.
During the process there was a typo error in the email address I entered by Make My Trip system has no facility to verify the email address entered and they send the ticket to incorrect email address entered. They sent a link to manage the booking on my mobile number but while clicking on the link it does not take me to my booking but instead to log in to make my trip id and when I am logging in, I am unable to find the booking since it was made with a wrong email address. I have contacted customer care and it gave me no support to update my email address after giving all my booking details.

I am worried if I will not be notified to any changes to this booking due to poor support system of Make My Trip.

I don't understand how such an established company does not verify the email address you entered.

While calling the customer support in Dubai, there is no option to speak to the support directly but the system asks to update the last four digit of the booking number but the system does not recognize my booking number.

Poor service!

I had booked a flight from Delhi to London Heathrow for 18th March 2023 and paid INR 54983
On March 13th, i requested for cancellation and the customer care told me the about the cancellation charges which are also mentioned on the invoice as INR 15566 (airline charges) and INR 649 (MMT charges)
I have been issued ZERO refund. Conveniently MMT doesnt recognise my booking anymore when i am trying to get in touch with customer care and do not have an email support either
Unethical and fraud service. fellow customers beware

I had booked a flight from Delhi to London Heathrow worth INR 54983 for 18th March 2023.
I requested cancellation on 13th March through the MMT helpline and was informed of the cancellation charges (also mentioned on the ticket) as INR 15566 (airlines charges) and INR 649 (MMT charges).
MMT has issued me ZERO refund. the helpline no longer recognizes my booking and they have no email support. Way to rob off the customer!!
Fellow consumers beware

Booking ID: NH[protected]. Request ID is[protected].
My complaints regarding my stay at Regenta Central, Candolim, Goa has not been addressed
Ms Charu, Mr. Imang, Mr. Mayur are avoiding calls now after delaying the issue unreasonably .
Floor manager was requested to call back and was promised a call back in 5 mins . Kindly check call records with Mr. Umang . Mr. Charu was unprofessional and I compassionate with my issue
Which was regarding hygiene at the property . Two nights have been spent in this place and was promised a compensation for the same by Mr. Mayur on records, however now he is only sorry and avoiding calls and no one has called yet to discuss the issue to resolve it .
Request immediate resolution failing which I will escalating this issue further after completing my trip with professional legal advice . We will spent whatever it takes to put things in the right perspective and such harassment and miss selling is stopped or at least reduced .

Hi Sir/Madam,

I did a flight booking for my Parents from Bhopal to Bangalore for 7th Feb 2023 which was schedule at 10:25 AM and a Cab was booked in Advance at 4 AM for pickup using makemytrip.com from Sagar to Bhopal for 7th Feb, cab was supposed to come at 4 AM for pickup so that they can reach around 8 AM at Bhopal Airport for Flight Check-in.

Unfortunately, Cab Driver of makemytrip didn't respond till 6 AM. We called service support and Driver's number numerous times however no one picked up. I had to Reschedule my parents Flights on the day which was available at 16:30 PM on the same day.
Both my Parents are senior citizens, they were waiting for the Cab from 4 AM to 6 AM considering it was early winter morning while it was still dark, the no show cast by cab drive left them with a lot of Stress and anxiety as they have to catch up flight at 10:25 AM Flight from Bhopal.
Due to this unresponsible from support and cab driver, we have to pay an extra cost for tickets schedule for the same day in evening.

I have called customer care services several times over the days following the day of the incident and spend several hours explaining the issue and have sent several emails to customer care service but did not get any resolution from them as they kept transferring me between cab and Flight department while no department was taking ownership of the issue caused by their unreliable service.

Due to this Cab service issue, we have to pay an extra cost for tickets. I would like to take action on this and request a 2nd flight booking refund of 15353 Rs .

Cab Booking - NC[protected] From Sagar to Bhopal

Regards,
A