MakeMyTrip India Complaints & Reviews

Dear Sir,
i book 3 tickets from the make my trip from Dubai to Calicut on 4th November at 1071 AED (on SpiceJet), Flight was rescheduled ( made earlier ) by the airline and while checking with Make my trip about the cancellation of the same, costumer care people promised me, you will get full refund amount of the booking expense, now the mail i received for 745 only . if 30% reduction of my booking amount is there i didn't cancel the tickets. after this i tried to call them, there are not picking the call and no email id for register the complaints .Please do the need full
Regards
Arafath
[protected]
[protected]@gmail.com

I had made a review on kasuali mist review and i want to delete it . As my query is resolved and they helped me alot. Kindly do it ASAP.
Booking Id: NH[protected]

I had made booking through MMT website on 14th Aug, the same was cancelled on 22nd Sept. however I havent received the refund till date. I checked with Indigo airlines and they have confirmed to check with MMT for further details. Apprecaite your help in this regard to check and advise.

You can send the details to [protected]@gmail.com. Attached herewith is the email screenshot.

Adter filing a complaint prior also they didn’t give any written proof or anything that they will refund my amount. After complaints they just give a call and talk no proofs for process or anything in written. This is the last time I am filling a complaint here next time i will be filing this to the courts.
I want to have a written mail about my refund and it’s current status.

I booked stay at Shakti Residency from 21st Oct to 24th Oct through Makemytrip. They denied check in due to age. But I haven't yet received the refund. Neither Shakti Residency nor Makemytrip helpline is providing me a satisfactory answer.Booking Id: NH[protected]
PNR: [protected]

Hi i have locked the price from baku to hyderbad. now they increased the price of ticket for 45000 INR with in the span of 20 minutes. So what is the use of LOCK the Price model. they have charged 900+ rupees. Without providing the service they are advertising.

I booked a flight ticket on 17.09.2022 for travelling from Chennai (MAA) India to Jacksonville (JAX) Florida through the ‘Make My Trip’ website. My travel date is 3 November 2022. Shockingly, Make My Trip cancelled my ticket on 25 October 2022 at midnight for no fault of mine. Immediately, I made a complaint to Make My Trip as I did not cancel the ticket. Despite my several phone calls and emails, Make My Trip did not take any action...

I booked tickets for 2 trips but neither of them is refunded and it’s been 15 days. I raised a ticket twice but no response has been given. I have to book another tickets but I couldn’t. Neither I have recipes any of my vouchers. I did the payments through my HDFC bank account
Please listen and refund this asap.

I have a travel planned to Kozhikode in Month of January as i am a student of IIM Kozhikode and there is a campus visit planned by the Institute. But by mistake when i booked my flight on 1st Nov, i booked flight to Kochi instead of Kozhikode. My flight details are as below:

Date of Journey: 8 Jan 2023
From : New Delhi
To : Kochi
Flight Number: AI-465
Time of departure: 16:45hrs
PNR: 5YZIIN

Date of Journey: 16 Jan 2023
From: Kochi
To New Delhi
Flight number: AI-466
Time of Departure: 06:10hrs
PNR: 5YZR97

I booked both the flights through Make My Trip.com
But within 3 hours of booking, i realised that i have made a wrong booking and i tried to cancel it on MMT. MMT showed the total cancellation charges as Rs 8955 in which Airline cancellation charges were Rs 7875.
i approached AirIndia within 3 hours giving all these details and got an auto reply that i will be contacted in 24 hours.

But there had been no reply from Air India and then i called up MMT to check with them if they can support. MMT said that you have called us after 24 hours so we can not do anything. if i would have called within 24 hours, then according to DGCA policy, the airline would have given full refund.

Because MMT is not disclosing this information about full refund within 24 hours, i am facing loss. I informed the airline within 24 hours, but there has been inaction from their side. They say MMT will issue refund. MMT says refund is from Airline side.
so as a consumer i have right to full information displayed on the website which they have not done and this is resulting in lot of people facing losses.

I booked two tickets on MakeMyTrip from Trivandrum to Kozhikode on October 25th, 2022, and cancelled them the next day. On October 25, 2022, I am supposed to receive a refund of Rs. 1620/- Till now I dnt receive my refund.

Greetings
We had flown from Mumbai to Jaipur by GoAir G8 390 and the booking was done through MakeMyTrip for two passengers -Pradeep Mehta and Sudhir Kothari
The relevant information is posted below
We received notification that it is mandatory as per DGCA rules to check on line 60 minutes before departure
I presume there are no such guidelines
When we checked online within stipulated time frame, the GoAir check in system would ask you to choose a seat, all the seats at that point of time are paid seats and none is free. We tried couple of times, eventually fearing that we may be violating DGCA guidelines, we paid 200 per seat, chose seats and checked online
It seems that MakeMyTrip and airlines are hand in glove to dupe and force flyers to go online and eventually pay for seats
That is unfair to extract that extra amount from flyers
Please follow the matter with both MakeMyTrip and GoAir and stop this illegal practice and have our Rs 400 refunded to us
Regards
Sudhir Kothari
[protected]

Dear Pradeep

As per DGCA guidelines, web check-in is mandatory for all passengers. As you are flying soon, please complete the web check-in for your upcoming Go First Airlines flight G8-390 from Mumbai To Jaipur at the earliest. We also recommend that you select your preferred seat before it is sold out!

To web check-in on MakeMyTrip, click https://applinks.makemytrip.com/Znxx6rVfAub | Team MakeMyTrip

Dear Pradeep,

Here are the details for all the add-on request(s) you have successfully chosen for your booking ID NF7OJXMCIPWVGS1J9400.
Details: G8-390, BOM-JAI: Seat (25C, 25D) :
Amount: INR, 400.0

View your updated booking details here: https://applinks.makemytrip.com/Znxx6rVfAub

Here's wishing you many more happy trips with us.
Team MakeMyTrip

Ref no NN2GIV3J8GV2AXMI9993

MakeMyTrip booked my mother 72 years and me on a flight from Melbourne to Delhi through Singapore airlines for Nov 1, 2022. They told us lay over at Singapore will only be for 1 hour but in fact it is for 11 hours at Singapore. After the payment and booking was done, we were told lay over is in fact for 11 hours. My mother is differently abled and aged and can’t manage without wheel chair. She is getting anxious at the very thought of 11 hours layover. I requested MMT to initiate change but they are saying no further changes possible. My flight is scheduled for tomorrow and i had been sending numerous mails to [protected]@makemytrip.com since oct 25, 2022 but till today nothing has happened, no revert received from MMT, when i call up their helpline, they say we are trying to contact Singapore airline but not yet received any revert. No one is attending to the mail inbox it seems and no senior on the floor is taking any interest in resolving the complaint. They are just trying to while away the time so that after 1st Nov they can say, sorry madam, we can’t do anything. How much time do they need to contact singapore airlines. What are the seniors in customer service department doing, why is no one attending to the mails. Pl advise them to give me the credit voucher for the flight as they have done the wrong booking by falsely stating that layover is going to be for 1 hour.

You may reach me at +[protected] or manpreet.[protected]@gmail.com

हमने उदयपुर से आपकी होटल गंगा ब्लिस हरिद्धार मैं दो कमरे बुक कराये उसी के अनुसार बुकिंग के दिन हमे आप धुरा रूम दिए गए उसमे सन्द आ रहा था इति बड़ी चैन की हॉटेल ओर इतना किराये के बावजूद इस प्रकार के रूम की उमीद न थी शिकायत करने पर रूम 205 व 206 दिए गए उनमे भी सन्द दीवारों मैं आ र था रूम मैं अजीब सी बदबू थी। रूम मैं टॉवल न उपलब्ध कराए गए काफी बार निवेदन करने पर शाम को टॉवेल दिए गए और होटल स्टाफ ने कहा कि टॉवेल न ह आये है जो आपको दे रहे है।। हमने बच्चो को देखते हुए भारी भरकम किराये वाली होटल बुक करवाई की उन्हें कोई तकलीफ न हो।।
किन्तु यहां तो प्रॉब्लम ही प्रॉब्लम होने वाली थी जिसका अंदेशा हमे न था मॉर्निंग 29 अक्टूबर को फिर वही हुआ मॉर्निंग से गर्म पानी ही बाथरूम मैं नही हमे 11 बजे दिल्ली निकलना था तो कई बार कहने पर फोन करने पर 10 बजे बाद होटल स्टाफ आया और कहा कि पानी नीचे से लाना पड़ेगा फिर फ़ोन से 9 नंबर पे बात की तो कहा कि पाइप लाइन छोटी है अभी पानी गर्म आने मैं टाइम लगेगा ।। बड़ी मुश्किल से निवेदAन करने पर होटल स्टाफ पानी गर्म करने की रॉड लाया ।।
इस प्रकार की सर्विस की उमीद इति बड़ी होटल से नही की जा सकती।
आपकी इस प्रकार की तकलीफ ओर सर्विस से हमे बड़ी मुस्किलो का सामना करना पड़ा।। साथ मैं जो फैमिली थी उन्होंने भी कहा कि किस तरह की होटल बुक की है।।
आप हमें हमारे किराया जो हमने दिया वो आपकी सर्विस मैं कमी है जिससे रिफंड करे ।।

I am unable to use my Gift card of value of Rs.3000/ added to my account, for rail ticket booking. No option found at payment page.

I have a Hotel Booking with MakeMyTrip and I have canceled my booking on 04-Oct-2022 which is Free Cancellation. Until today (28 Oct 2022) I don't have an update or status regarding my refund.

Booking ID: AH[protected]

Please delete my MMT account.

I have booked my bus travel from Goa to Bangalore with ticketID NU[protected]. My bus got breakdown even before crossing Goa. I have registered complaint but i have not got any refund. My fellow passengers have got the same.

Booking ID - NU[protected]
Date of travel - 15 August 2022
Name of passenger - Malathy G
seat number - U4.

Request ID for complaint[protected].

Indio confirmed that they refunded the extra baggage cost of 8, 050.00 since we had connecting international flight.
However, there is no confirmation from MakeMyTrip regarding the refund of 8, 050.00 to my account.

PNR/Booking Ref.: NKND2F
Flight Booking id NF2MCM30QNE3WB4P2316

Please find attached the Indigo confirmation snapshot.

This is to inform you that 18 Oct22I have booked a bus Ticket Vide Booking ID NU[protected] for Ahmedabad to Indore from Intercity Travel. But on reaching Stop I came to know there is an issue in Bus & Departure time to be changed from 10:45 PM to 3:00 AM (As discussed with Contact No given during Booking). As it was urgent & I had to reach Indore at the earliest. And the Stop given does not have Any Office of Transporter. I Could not Wait in Road and there was no Surety that My pickup would be done.

I have generated a Query regarding Same wide request ID[protected] which is showing Pending. Also I have Called MMT & informed the same in Phone, Also provided Contact no. for Confirmation.

Hence I Booked a New Ticket from Verma Travels from MMP with Booking ID NU[protected]and reached Indore.

Screenshot of Call Records along with Timeline attached for your reference. Kindly arrange a refund of Rs. 735/- at the earliest.

I booked a flight from kochi (COK) to nagpur (NAG) from mmt app on 17/10/2022. It was a connection flight with transit from bangalore. Unfortunately the flight from bangalore to nagpur didn't get confirmed. So i have received a refund for the same. However as my flight from bangalore to nagpur got cancelled, I cancelled the flight from kochi to bangalore also. But the refund for that hasn't been initiated yet. The app says the whole booking has been cancelled. But I logged into akasa air and saw that the booking is still active. Please look into it as soon as possible. Thank you.

Booking id: NF763ANGAPJVRPYA4611
Flight PNR: L8G68D