MakeMyTrip India Complaints & Reviews

Greetings
We had flown from Mumbai to Jaipur by GoAir G8 390 and the booking was done through MakeMyTrip for two passengers -Pradeep Mehta and Sudhir Kothari
The relevant information is posted below
We received notification that it is mandatory as per DGCA rules to check on line 60 minutes before departure
I presume there are no such guidelines
When we checked online within stipulated time frame, the GoAir check in system would ask you to choose a seat, all the seats at that point of time are paid seats and none is free. We tried couple of times, eventually fearing that we may be violating DGCA guidelines, we paid 200 per seat, chose seats and checked online
It seems that MakeMyTrip and airlines are hand in glove to dupe and force flyers to go online and eventually pay for seats
That is unfair to extract that extra amount from flyers
Please follow the matter with both MakeMyTrip and GoAir and stop this illegal practice and have our Rs 400 refunded to us
Regards
Sudhir Kothari
[protected]

Dear Pradeep

As per DGCA guidelines, web check-in is mandatory for all passengers. As you are flying soon, please complete the web check-in for your upcoming Go First Airlines flight G8-390 from Mumbai To Jaipur at the earliest. We also recommend that you select your preferred seat before it is sold out!

To web check-in on MakeMyTrip, click https://applinks.makemytrip.com/Znxx6rVfAub | Team MakeMyTrip

Dear Pradeep,

Here are the details for all the add-on request(s) you have successfully chosen for your booking ID NF7OJXMCIPWVGS1J9400.
Details: G8-390, BOM-JAI: Seat (25C, 25D) :
Amount: INR, 400.0

View your updated booking details here: https://applinks.makemytrip.com/Znxx6rVfAub

Here's wishing you many more happy trips with us.
Team MakeMyTrip

Ref no NN2GIV3J8GV2AXMI9993

MakeMyTrip booked my mother 72 years and me on a flight from Melbourne to Delhi through Singapore airlines for Nov 1, 2022. They told us lay over at Singapore will only be for 1 hour but in fact it is for 11 hours at Singapore. After the payment and booking was done, we were told lay over is in fact for 11 hours. My mother is differently abled and aged and can’t manage without wheel chair. She is getting anxious at the very thought of 11 hours layover. I requested MMT to initiate change but they are saying no further changes possible. My flight is scheduled for tomorrow and i had been sending numerous mails to [protected]@makemytrip.com since oct 25, 2022 but till today nothing has happened, no revert received from MMT, when i call up their helpline, they say we are trying to contact Singapore airline but not yet received any revert. No one is attending to the mail inbox it seems and no senior on the floor is taking any interest in resolving the complaint. They are just trying to while away the time so that after 1st Nov they can say, sorry madam, we can’t do anything. How much time do they need to contact singapore airlines. What are the seniors in customer service department doing, why is no one attending to the mails. Pl advise them to give me the credit voucher for the flight as they have done the wrong booking by falsely stating that layover is going to be for 1 hour.

You may reach me at +[protected] or manpreet.[protected]@gmail.com

हमने उदयपुर से आपकी होटल गंगा ब्लिस हरिद्धार मैं दो कमरे बुक कराये उसी के अनुसार बुकिंग के दिन हमे आप धुरा रूम दिए गए उसमे सन्द आ रहा था इति बड़ी चैन की हॉटेल ओर इतना किराये के बावजूद इस प्रकार के रूम की उमीद न थी शिकायत करने पर रूम 205 व 206 दिए गए उनमे भी सन्द दीवारों मैं आ र था रूम मैं अजीब सी बदबू थी। रूम मैं टॉवल न उपलब्ध कराए गए काफी बार निवेदन करने पर शाम को टॉवेल दिए गए और होटल स्टाफ ने कहा कि टॉवेल न ह आये है जो आपको दे रहे है।। हमने बच्चो को देखते हुए भारी भरकम किराये वाली होटल बुक करवाई की उन्हें कोई तकलीफ न हो।।
किन्तु यहां तो प्रॉब्लम ही प्रॉब्लम होने वाली थी जिसका अंदेशा हमे न था मॉर्निंग 29 अक्टूबर को फिर वही हुआ मॉर्निंग से गर्म पानी ही बाथरूम मैं नही हमे 11 बजे दिल्ली निकलना था तो कई बार कहने पर फोन करने पर 10 बजे बाद होटल स्टाफ आया और कहा कि पानी नीचे से लाना पड़ेगा फिर फ़ोन से 9 नंबर पे बात की तो कहा कि पाइप लाइन छोटी है अभी पानी गर्म आने मैं टाइम लगेगा ।। बड़ी मुश्किल से निवेदAन करने पर होटल स्टाफ पानी गर्म करने की रॉड लाया ।।
इस प्रकार की सर्विस की उमीद इति बड़ी होटल से नही की जा सकती।
आपकी इस प्रकार की तकलीफ ओर सर्विस से हमे बड़ी मुस्किलो का सामना करना पड़ा।। साथ मैं जो फैमिली थी उन्होंने भी कहा कि किस तरह की होटल बुक की है।।
आप हमें हमारे किराया जो हमने दिया वो आपकी सर्विस मैं कमी है जिससे रिफंड करे ।।

I am unable to use my Gift card of value of Rs.3000/ added to my account, for rail ticket booking. No option found at payment page.

I have a Hotel Booking with MakeMyTrip and I have canceled my booking on 04-Oct-2022 which is Free Cancellation. Until today (28 Oct 2022) I don't have an update or status regarding my refund.

Booking ID: AH[protected]

Please delete my MMT account.

I have booked my bus travel from Goa to Bangalore with ticketID NU[protected]. My bus got breakdown even before crossing Goa. I have registered complaint but i have not got any refund. My fellow passengers have got the same.

Booking ID - NU[protected]
Date of travel - 15 August 2022
Name of passenger - Malathy G
seat number - U4.

Request ID for complaint[protected].

Indio confirmed that they refunded the extra baggage cost of 8, 050.00 since we had connecting international flight.
However, there is no confirmation from MakeMyTrip regarding the refund of 8, 050.00 to my account.

PNR/Booking Ref.: NKND2F
Flight Booking id NF2MCM30QNE3WB4P2316

Please find attached the Indigo confirmation snapshot.

This is to inform you that 18 Oct22I have booked a bus Ticket Vide Booking ID NU[protected] for Ahmedabad to Indore from Intercity Travel. But on reaching Stop I came to know there is an issue in Bus & Departure time to be changed from 10:45 PM to 3:00 AM (As discussed with Contact No given during Booking). As it was urgent & I had to reach Indore at the earliest. And the Stop given does not have Any Office of Transporter. I Could not Wait in Road and there was no Surety that My pickup would be done.

I have generated a Query regarding Same wide request ID[protected] which is showing Pending. Also I have Called MMT & informed the same in Phone, Also provided Contact no. for Confirmation.

Hence I Booked a New Ticket from Verma Travels from MMP with Booking ID NU[protected]and reached Indore.

Screenshot of Call Records along with Timeline attached for your reference. Kindly arrange a refund of Rs. 735/- at the earliest.

I booked a flight from kochi (COK) to nagpur (NAG) from mmt app on 17/10/2022. It was a connection flight with transit from bangalore. Unfortunately the flight from bangalore to nagpur didn't get confirmed. So i have received a refund for the same. However as my flight from bangalore to nagpur got cancelled, I cancelled the flight from kochi to bangalore also. But the refund for that hasn't been initiated yet. The app says the whole booking has been cancelled. But I logged into akasa air and saw that the booking is still active. Please look into it as soon as possible. Thank you.

Booking id: NF763ANGAPJVRPYA4611
Flight PNR: L8G68D

I have booked a bus from delhi to gorakhpur for the date of 22nd october, the ticket says there would be some van at the pickup point but No pick up van was available on the address provided by MMT app. Even after updating them, they did not provide any clear feedback, kept sending me the same information which i had on my ticket to m

Date for which Bus was booked - 22nd oct
Mmt Booking ID - NU[protected]
Location - Delhi to gorakhpur
Amount paid - 1313
Ticket travel Number: B7UPM3MZ(Operator
PNR:[protected]
Bus operator : Republic Travel
Operator num : [protected]

Attached are the screenshot to show how many times i have called makemy trip customer care or that operator num

I booked my bus ticket on 5th oct through make my trip and the ticket got cancelled from there end and this happened twice and money is not refunded... We also raised complaint with make my trip but they closed the ticket without any action. Its terrible that there is no contact centre number to follow up...
Amounts 3608+3696
Booking ID:NU[protected], NU[protected]
Request ID:[protected]

We request you to take a strict action on this immediately

Hi

The train was cancel by IRCTC and same refund my ticket amount to make my trip as per IRCTC customer care confirmation.

PNR NO. [protected]

So please check and refund amount to my bank account or urgent basis.

Thanks and regards
Sumesh Mahimkar
Mo.[protected]

I booked a ticket on 04Oct22 15:16:05 from Dubai - Kochi.
I was charged a total of Dh 433/-. The break up is :
Airline Fare AED 406
MMT Convenience Fee AED 47
E-Coupon - AED 20

"""""I further paid for an insurance cover incase of cancellation of Dh 39/- with their own company XCover as below :

Reference number: WNCTE-9L8QM-INS

Coverage: Oct. 4, 2022 to Nov. 6, 2022

Your protection: Your India trip

Total price: AED39.00"""""

So total cost was Dh 472/-

Due to unavoidable circumstances we are unable to travel and I requested a cancellation on 19th Oct morning and I was informed Dh 101 will be deducted as follows :

Non-Refundable Fare Component
MMT Convenience Fee - AED 47
Insurance - AED 39
Instant discount to MyWallet for FLYAE - AED 15

This is NOT ACCEPTABLE - because I was promised a full refund and to this end they also robbed me off Dh 39/-!!!

I need to be refunded in full minus the insurance fee. Refund amount should be Dh 433/-

If Make MY Trip is out to cheat people - I should be warning others on social media and press.
I

Car was not available on the address provided by MMT app. Even after updating them, they did not provide the car to me and now when i asked for the refund - after 35 days of the complaint, they are saying they cant give refund too. Here is the complete chain,

Date for which self drive ALto was booked - 15th Sep 6PM to 19th Sep 6:30PM
Booking ID - SD[protected]
Location - Bangalore
Amount paid - 5194

I did not go to pick the card on 15th due to health reasons and informed MMT people. Thereafter I went there on 16th morning, I did not see any cars there at the location provided ( gate no. 8Badri Nivas, Palace Grounds, Ramana Maharshi ROad, Bangalore). I waited there for 2 hours to get the confirmation for the location till 2 hours from MMT and they did not even had courtesy to call me back. And then I had leave from there as i was standing on road for 2 hours on 16th.

Thereafter, i was told, that you would get refund sir during 16th conversation with MMT people. And since then, i am being asked give us 48 hours time and no resolution, Now, one gentlemen from MMT has updated that I wont get the refund.

Dont know what I am supposed to say. Please help me out with this

I booked a Train ticket from Make My Trip, PNR No. is [protected]. The train was cancelled on 29th Sept 2022 & I got the confirmation that IRCTC had refunded the money to them. I called them many times to get the refund but every time they are saying that within 24-48 hours I will get my money which is totally false. It's a total harassment for me as a customer & I am sure many others are also suffering with the same problem. Kindly facilitate for my refund & take some strict action against this company.

MakeMyTrip was supposed to submit my application to the embassy by 18th of October 2022 but it has not yet submitted it. I am worried that if the process is delayed then it will cause me huge trouble in getting the DUBAI VISA ON time. I have already paid the amount for VISA application on MMT in full and also my flights and hotels are booked. Please reach out to me as soon as possible and kindly resolve my issue. I'm in distress.
phone: [protected]
email: [protected]@gmail.com

On 8th Oct 2022, booked two flight tickets - one from Delhi to Pune and another from Mumbai to Delhi.
Money got deducted twice for both the tickets while showing onr transaction each as failed.
Earlier they were showing 4 failed transaction in "my trips" but once I raised complaint to MMT along with my bank statements, they stopped showing any failed transaction.
Now I got one refund of of Rs 5196/- but there is no intimation on refund of Rs. 3843/-.
They have not provided any mail or phone number to follow up the issue.
Thei Gurgaon Fixed line numbers also dont give any option to speak to customer care executive.

Col BK Tyagi
[protected]
[protected]@hotmail.con

AN2PCN9P23AF6ZG60233 This my booking number .Last one month try to change my Dubai to mumbai & cancel my mumbai to dubai trip pleases
clear my problem .I am waiting your reply.

I try wattasup/ mail/ call center no reply

They provided PG instead of Hotel and let me run in gurgaon till 11.30 PM. At last I had to take hotel on my cost after discussion with them, and they did false commitment on phone that they will refund for that booking which I purchased from my money as they could not resolve issue till 11.30 PM. Later on wrote something else on email and now not refunding the money of my booking of 1500 rs. Not reliable company, and even hotel management listen them, no importance that one person is running in traffic in night, but they just want to resolve their incident. At last they could not refund and it will be good if we can book from OYO directly instead of this 3rd party agency whom none listen at hotels.