MakeMyTrip India Complaints & Reviews

I had booked a train which was cancelled and the amount was suposed to be refunded but it wasn't and the status was updated to successfully refunded and i can't seem to contact their customer service team, neither on chat or on call

Hello

I have booked Delhi-Ujjain tickets for 30 Sept 2022( Safar Express) and return ticket from Ujjain to Delhi ( Hans Travels) for 01 October 2022 from your portal.

The Passenger Details are as below for 30 Sept 2022 ( safar Express)

(1) Booking ID#NU[protected] Passenger Name- Gaurav Meena

(2) Booking ID#NU[protected] Passenger Name-Mukesh Singh Bisht

The Passenger details are as below for 01 Oct 2022 ( Hans Travels)

Booking ID#NU[protected] Reference PNR#A7NHBMB3

Passengers Name (1) Gaurav Meena (2) Mukesh Bisht

The Trip for 30 sept 2022 was cancelled by the Tour operator at the last moment i.e Safar Express which caused me extreme inconvenience as this was a very important trip for me. Due to this I was unable to travel to Ujjain. I tried to book other buses but no buses were available since the bus operator cancelled the bus unilaterally around 5 minutes prior to commencement of the Journey.

As I was unable to travel to Ujjain from Delhi I couldn't undertake the journey on 01 Oct 2022 (Hans Travel). Therefore I Demand refund for my 01 Oct 2022 journey since it is the Bus operator's fault that I was unable to travel to Ujjain from delhi on 30 Sept 2022 and hence couldnt reach ujjain, all due to Safar Express and Make my Trip fault.

All tickets booking details are attached for your reference . The Safar Express tour operator cancelled the bus 05 minutes prior to the journey. On such a short notice it is humanely impossible to arrange for alternate mode of journey.

On 2nd October I searched a Delhi - Zurich flight on makemytrip.com.
The website showed me an option of price-lock and suggested that I can the pay Rs 27625 to lock my ticket at current price which was shown as Rs 70000 approx per pax equivalent to around Rs 3, 50, 000/-. The benefit shown was that my price will not increase and I will get benefit of price drop if any.

To my horror after paying Rs 27625/- through my...

Hi,

I have booked a property in Pondicherry using Make My Trip mobile application, name if the property is Mukti Guest House.
The pictures posted by MakeMyTrip are very misleading and not at all similar to the property.

I have visited the property (based on MMT application) and found the rooms very messy, not clean, sanitized and found garbage lighted up inside the property. The property was full of dust and not safe at all as it was without any gates or cameras. hence, I refused to check in

It took me all day to find a new hotel in a city very new to me, that too when I was with 2 of my female friends.

As of now, Make my trip refused to refund back and are not taking any responsibility of the situation. I want to understand from Make my trip on what is their compliance policy or what quality assurance checks they do before listing a property? We talk about keeping our women and children safe, and this is how they are doing it?

After talking to multiple support executives and getting no resolution, I have talked to make my trip's escalation team which is refusing to refund full money back and saying that ''we will do internal checks to see if the property is right or not''. if quality checks have to be done after customer complaints, how are these properties safe for women and elder people?

I have booked this property using Make my trip, the property is not safe at all, full of garbage and now make my trip refuses to take the responsibility. which forces me to loose all my money as I booked the property.

I'm expecting a full refund (INR 9, 713) from Make my trip and them to do a quality assurance check with this hotel ( Mukti Guest House, Pondicherry).
Please check the pictures make my trip has listed and the pictures I Have posted.

Thank you

Dear team,
I have applied for a UAE visa for 3 people( me, my husband and daughter) on 23/09/2022, as per your application visa was expected on 3/10/2022, till date there is no update on this. I need an embassy application number for all 3 visa applications. I have been trying to reach your customer support since last 2 days, no one is responding and even not aware about visa services. I need urgent action on this. I ALSO WANTED TO KNOW WHY IT IS GOT DELAYED AND WHY MMT HAS NOT REVERTED TO US FOR THE FURTHER PROCESS.

It was booked from [protected] and my booking id is NV[protected].

Pending refund Booking ID NR [protected]

The refund for above mentioned booking cancellation on 26/08/2022 is still pending at your end. It is still not refunded to me in my original bank account and even your executive hasn't contacted me so far.

Request for an early refund

Transaction ID [protected]
Amount Rs. 4560.00

I accidentally created an account on make my trip. I tried to delete it by looking into the account but couldn't find an option to delete it. Why doesn't make my trip have an option to delete while every other site does?
This is very annoying so please help me out. I would be very pleased if you could delete it permanently for me. Kindly do the needful.

I booked rooms for 2 nights starting from 1st October 2022 in kodaikanal through MAKE MY TRIP. Buy due to personal reasons I cancelled my booking on 20th September 2022 and they offered full refund if the cancellation was done before 29th September 2022.

But till date I have not recieved the money.
I had made 100 calls, Just tired of listening to the normal cliche that the problem will be resolved in 24 to 48 hours.

Please help me out. And process my refund money.

I have attached the screenshot of the mail in which it shows the booking ID number, PNR num and cancellation policy for your reference.

I have cancelled my flight tickets through airlines directly instead of the agent to save the convenience fee and cancellation fee levied by app on its usage. Even after that there are extra 1500 rupee charged on the app.

I had made the flight booking on 5th Sept ( Mumbai to Kochi) Booking ID
NF2PYQT27EU3049L9166 i was changed INR19, 357 by makemytrip, The airline air Asia cancelled the flight, but i only received refund of 16, 707, further to book another new flight i had to pay 25, 000/-

I cancel my booking on 20th of September and Make My trip said money refund in 5-12 days. Still my refund amount yet not received. Already very disappointed with that service and executive.

Hi I mistakenly posted a review for my booking (Booking ID NH[protected]). Now I can find any option to delete it. Please delete it asap. My ID: slash**[protected]@gmail.com

On 11th April, I had initiated a wallet refund of Rs. 2412. The reference number created for this was NH[protected]. Till date no amount has been refunded to me. In july, the support team wanted my bank statement to be furnished so that they could make the payment. Though this is not the right way I have furnished the bank statement and yet no payment is made.

If I go to the makemytrip portal and try to click on the refund tracking details. It just renders to a new booking screen.

There are many difficulties as the support ticket is closed and any enquiries made by email, an automatic email is sent in return stating that the ticket is closed. How is a ticket closed without a resolution. I would like to know.

My mobile number provided in the site is only text based now and I have a new alternate mobile number in [protected]. I am unable to make phone calls with this number.

I had booked my stay at Fabhotel Admire Suites in Delhi from 28th Sept to 5th Oct. I wasn’t able to check-in in the morning since I had to go to office, but I’d called to inform that I’ll check-in late in the night. When I reached there at 9.30 PM, the hotel was closed down for maintenance. MakeMyTrip still had their hotel open for booking on their website. I must have called MakeMyTrip at least 5 times till they responded back saying they don’t have an alternate hotel for me to stay. I am a solo female traveller with no place to stay in the middle of the night, and I’m new to this city. I kept telling them in every call how scared and worried I am since we all know about the history of this city and yet I have had to go through tremendous mental and physical stress and MakeMyTrip couldn’t be less bothered.

Cancelled on: 15 Sep'22 Booking ID: NH[protected]

Booking cancellation was initiated but the refund is not reflecting yet in my account of Makemytrip wallet

As we booked 11 tickets from Mumbai - varanasi with PNR
Senior Citizen : 9 PP : R54WVY & Regular : 2 PP: AE9HMH
Booking ID - NF64AAS7N9MSC6405080
Booking ID - NF6QG7RU27DL8PR29612

While booking with Make My Trip Group booking Team confirmed that there will be no hidden charges applicable after our booking which also includes seat confirmation. But while doing web check-in it will cost me 150-250 Rs PP. So it will be around[protected] Rs. Extra.

With the continuous call up to the Make my Trip Group bookings team to Helpline +[protected] Make My Trip employees diverting the call from one Employee to another.
We asked for the senior person to contact and consider our problem but no reply from MMT Team end either by email or on call also.

As we did Group Booking for Senior citizens with you, I hope you understand my concern.

Hope this mail considers the problem we are facing and hope you resolve the issue on an urgent basis and provide the solution for the same.

Regards,
Nisha

This is Bhaskararao PNR no HFNNUA booking for 15 September, through Makemy trip for Spicejet. Spine jet cancelled the flight by on 15 th september SG 4006. I requested for cancellation. But till now i did not received my amount in my Bank.

Unfortunately i had to cancel my tickets due to family emergency and Make my trip had refunded the left over amount to me in the form of Gift Card against my account. Here is problem statement, where they have not shared me the GC Pin number which is in 6 digits. When i had call with CC team and they are not clear and no one was able to resolve the issue.

Dear MMT,

Booking ID#NU[protected] Reference: PNR#97DHC5RV

My self S. Suresh Kumar, I have made Bus booking from Hyderabad to Bangalore for Dated 14 Aug 2022 with Sleeper coach by Talakaveri service. On the last minute i got a message about bus cancellation and same time i have cancelled my trip in MMT app. I was trying to reach MMT CC but one one took the responsibility to resolve this, infact i was not able to talk to any customer service team from MMT to explain my issue. Now its been more than 2 months and I kindly request you to look into my concern and refund the amount.

Thanking you

Hi

I booked my Hotel on 26th Sep 2022 through MakeMyTrip and paid 169.02 AED. I didnt received my invoice from them. I request you to please help me to get my invoice bill, I need to submit in office

Attached snapshot for email where you can see amount is deducted from my credit card and I already requested to makeMyTrip team but they didnt responded. I am not able to find any invoice or booking details in my MMT application. I only have SMS details for money deduction from credit card and I already highlighted on attached snapshot

Thanks
Sunil