MakeMyTrip India Complaints & Reviews

As we booked 11 tickets from Mumbai - varanasi with PNR
Senior Citizen : 9 PP : R54WVY & Regular : 2 PP: AE9HMH
Booking ID - NF64AAS7N9MSC6405080
Booking ID - NF6QG7RU27DL8PR29612

While booking with Make My Trip Group booking Team confirmed that there will be no hidden charges applicable after our booking which also includes seat confirmation. But while doing web check-in it will cost me 150-250 Rs PP. So it will be around[protected] Rs. Extra.

With the continuous call up to the Make my Trip Group bookings team to Helpline +[protected] Make My Trip employees diverting the call from one Employee to another.
We asked for the senior person to contact and consider our problem but no reply from MMT Team end either by email or on call also.

As we did Group Booking for Senior citizens with you, I hope you understand my concern.

Hope this mail considers the problem we are facing and hope you resolve the issue on an urgent basis and provide the solution for the same.

Regards,
Nisha

This is Bhaskararao PNR no HFNNUA booking for 15 September, through Makemy trip for Spicejet. Spine jet cancelled the flight by on 15 th september SG 4006. I requested for cancellation. But till now i did not received my amount in my Bank.

Unfortunately i had to cancel my tickets due to family emergency and Make my trip had refunded the left over amount to me in the form of Gift Card against my account. Here is problem statement, where they have not shared me the GC Pin number which is in 6 digits. When i had call with CC team and they are not clear and no one was able to resolve the issue.

Dear MMT,

Booking ID#NU[protected] Reference: PNR#97DHC5RV

My self S. Suresh Kumar, I have made Bus booking from Hyderabad to Bangalore for Dated 14 Aug 2022 with Sleeper coach by Talakaveri service. On the last minute i got a message about bus cancellation and same time i have cancelled my trip in MMT app. I was trying to reach MMT CC but one one took the responsibility to resolve this, infact i was not able to talk to any customer service team from MMT to explain my issue. Now its been more than 2 months and I kindly request you to look into my concern and refund the amount.

Thanking you

Hi

I booked my Hotel on 26th Sep 2022 through MakeMyTrip and paid 169.02 AED. I didnt received my invoice from them. I request you to please help me to get my invoice bill, I need to submit in office

Attached snapshot for email where you can see amount is deducted from my credit card and I already requested to makeMyTrip team but they didnt responded. I am not able to find any invoice or booking details in my MMT application. I only have SMS details for money deduction from credit card and I already highlighted on attached snapshot

Thanks
Sunil

Hi

I booked my flight from Dubai to Doha and I travel on 27th Sep 2022. Booking ID - AN26ZRD3UNGDNP481931, PNR - 58QBXJ. I still didnt received my Invoice, it is very important because I need to submit in my office to get my claim amount. I tried to reach them via email but no response from them. Please help on this

Attached ticket for reference.

Thanks
Sunil

I had taken Bus trip booked at MakeMyTrip from Gurgaon to Bhilwara on 16th September 2022 via bus no RJ09PA6296. The bus got late by 1.30 hrs at pickup itself.
The bus was seized by GST department at Neemrana at midnight and we all passengers were left stranded on highway. The personals at Ashoka Tours and Travels stopped taking any calls.
After waiting for more than 2 hrs for them to respond some o[censored]s somehow managed to stop another bus and reached our destination by paying ticket price again adjusting ourselves in aisle.
I request you to kindly refund the ticket amount paid by me for the said trip.
Regards,
Neeraj Gupta
[protected]

Hello Make My Trip,

I accidently created an account on make my trip. I tried to delete it by looking into the account but couldn't find an option 'to delete'. I would be very pleased if you could delete it permanently for me. Kindly do the needful.

ID – [protected]

I had made a booking via NH[protected] for a stay in a hotel in Madurai on the 31st of Aug with check out on 1st of Sep. While driving to the hotel on the morning of 31st Aug, I was called by the hotel staff informing a drainage leak and hence being booked into another hotel which was 2 Kms away from the original booking. The challenges were:
1. Rate difference in the hotels - the one I booked was 4500/- where as the one that I was transferred to was 3400/-.
2. The new hotel was a bit interior and required me to use difficult roads.
3. The amenities in the new hotel were not upto the mark of being called their top end room - there was a lack of mini bar, towels, hair dryer, kettle to name a few.

I spoke to MMT around 12th September to get this resolved and I was promised a refund of Rs.1100/- as a voucher. Though I would prefer a refund to my actual mode of payment, still I was fine with this gesture and was comfortable to proceed with the offered solution.

On 17th September there was an email from MMT stating that they are initiating a Go-pass voucher for the specified amount and the same should reflect in my MMT profile shortly. However now after another 10 days the issue is not resolved and the ticket is marked as closed. I have made quite a lot of follow ups through calls and everytime I am promised my query would be resolved, but the ticket is closed without the solution.

Last update is today - 27th September when the support executive asked me to send an email snapshot of Sept 8 * Sep 9 to confirm that indeed I have not received the voucher. I have shared the same per the request however now the case is again closed stating they have not received a response and hence closing the case.

Instead of cheating, its better to say that they do not want to help out for the case. Pathetic people.

MMT has sent an email with 17 digit future travel voucher code as a refund for the incorrect holiday booking. But there is no way i can use the voucher code for any booking.

MakeMyTrip user experience issue in Makemytrip website. User navigate to Non-login and login state "Holiday Packages (makemytrip.com)" user experience is search bar and carousel arrow hiding behind the Sticky component (for chat and call icon)....

Good day All
Below are the email threads regarding the extension date of my holiday booking.
As you can see from below email dated 06/09/2022 Mr Mayank Kumar has agreed that my holiday package has been extended till December 2022.
Now on Friday i contacted Ms Kajal Chawla regarding the dates on which I have to travel to andaman. Today on 26.09.2022 I have asked again for the status of my package and she said that Mr Mayank has instructed her that there is no extension of package.
This is clear case of CHEATING.
Now that if this was the case then why did he not informed before regarding the same as I arrived in India on 22.09.2022 I would have travelled to andaman the next day if somebody has informed me regarding the same.
This is like you are fooling people and taking their money for no reason as you already came to know about their problems.
Another thing is on the website there is no support email address no phone numbers, the sale persons are also not picking up the phones after some time as everybody has already got their commissions.
Nobody is answering any emails.
There is no proper mode of communication.

Manjeet

[protected] Forwarded message[protected]
From: Mayank
Date: Thu, Sep 8, 2022 at 12:02 PM
Subject: Re: Booking transfer - Booking Id : NL[protected]
To:,

Dear Customer

Greetings from MakeMyTrip!

As of now we are closing your below query, once your new date is finalized please contact your sales person. You are also advised to kindly confirm the date of your travel with your sales person at the earliest to avoid any last minute availability issue.

Please do let us know in case you have any more queries. We are here to support you.

Regards,
Mayank Kumar | Customer Delight
Office | 19th Floor, Tower A, B & C, Epitome Building No 5, DLF Cyber City, Phase II, Gurugram 122 002, India
On Tue, September 6, 2022 at 11:09 Mayank wrote:

Dear Customer

Greetings from MakeMyTrip!

As per your last mail request, we somehow convince our land service partners to extend the date change option till Dec'22. In this option - you have to complete your travel Dec'22 and if any fare difference comes then you have to pay that difference charges.

Please do let us know in case you have any more queries. We are here to support you.

Regards,
Mayank Kumar | Customer Delight
Office | 19th Floor, Tower A, B & C, Epitome Building No 5, DLF Cyber City, Phase II, Gurugram 122 002, India

On Mon, September 5, 2022 at 12:09 Pardeep singh < pard********[protected]@gmail.com> wrote:
Good day

Your mail well noted. If You are not able to transfer the booking then you can extend the window for the person who was originally booked as at present he is not able to go on vacation as he is not present in India. You can extend the window till 31st December 2022 so that they money paid by us is not wasted.

Regards
Pardeep Singh
[protected]

On Mon, Sep 5, 2022 at 12:12 PM Mayank < [protected]@makemytrip.com> wrote:
Dear Customer

Greetings from MakeMyTrip!

We had discussed your concern with our concern team. As per the details - service partners will not allow name change. This voucher is applicable for same customer only. Hence sorry to say we are unable to do the name change.

Please do let us know in case you have any more queries. We are here to support you.

Regards,
Mayank Kumar | Customer Delight
Office | 19th Floor, Tower A, B & C, Epitome Building No 5, DLF Cyber City, Phase II, Gurugram 122 002, India

On Wed, August 31, 2022 at 13:08 Pardeep singh < pard********[protected]@gmail.com> wrote:
Good day

Your mail well noted and hope to get resolution of the issue at the earliest as the issue was in discussion from last 7 days and issue was not resolved.

Hoping my concern is addressed by a person who has authority for the consideration of my request preventing the further delays.

Awaiting a positive response and hoping that MMT will keep the faith alive for future.

Thanks and best regards
Pardeep Singh
[protected]

Hoping this time that

On Wed, Aug 31, 2022, 13:02 Mayank < [protected]@makemytrip.com> wrote:
Dear Customer

Greetings from MakeMyTrip!

Thank you for contacting to us. With reference to below mail, we have shared your concern with our team and they shall get back to you with an update within 72 hours

Please do let us know in case you have any more queries. We are here to support you.

Regards,
Mayank Kumar | Customer Delight
Office | 19th Floor, Tower A, B & C, Epitome Building No 5, DLF Cyber City, Phase II, Gurugram 122 002, India
On Wed, August 31, 2022 at 10:08 Pardeep singh < pard********[protected]@gmail.com> wrote:
Good day

Please note that the My brother has made booking for a holiday to Andaman through make my trip (Booking Id NL[protected] and it was cancelled by MMT due to Covid and he was not able to travel on the booked dates .

The travel window was allotted for the booking but unfortunately he is not available in India due to his job commitments during the extended window. He has requested MMT to transfer the booking from Manjeet Yadav's name to Pardeep Singh's name.

We both are in touch with the MMT team from last week and we were assured that this will be done but today we received a sorry message from MMT that this can't be done and even the window cannot be extended.

MMT being such a big company and still denying above mentioned request gives us a feeling of distrust and disappointment.

If the above request is not considered we will be losing all the amount that we have paid with utmost faith in MMT.

I Request you to kindly consider our situation and please transfer the booking on the name of Pardeep Singh.

Awaiting your positive reply

Booking id NH[protected] fabexpress abalone goa booking through mmt 25 oct 2022 check in 29 oct 2022 check out. Confirmation booking call mmt customer care me & fabexpress manager nikhil conference call nikhil say your booking transfer vascodagama area my booking Baga area & he say any discussions mmt I not responsible this booking fabexpress & mmt customer care Rahul say mmt escalation team provided new booking Baga area 24 hours but not confirmation new booking this all voice call recording nikhil Rahul me & escalation team bad experience

I book a bus ticket through "Make my trip" on 22 September 2022 at 10 pm
At the time of paying amount there is an stuck in an payment and my amount got detected
Immediately I send a screenshot to that customer service.It shows like refund will be given in 2 days
Till now I didn't receive amount and there is no customer support form their side

I have booked and cancelled, received [protected] number but payment is still not reflected after 8 days, and it says payment is processed

Have done a booking with make my trip and this booking was for a client after the booking is confirmed the client is waiting at the OYO 13168 Primrose Regency

And the reception is saying that we will not be able to give the hotel room stay as the prices have changed

Your train booking (MMT Booking ID NR[protected]) is incomplete.

*Please complete your booking by entering your IRCTC password at this link* : https://mmyt.com/e/jrI6oaOj7sb

If you do not remember your password, you can request for a new one using the above link.

If booking is not completed, full booking amount of Rs. 6855.4 will be refunded within 5-7 working days. Please ignore if you have already completed booking.

*Link is valid till 07:53 AM, Sep 07.*

I have cancelled a ticket on 24th of augest and i supposed to get 153 aed refund to my account after the cancellation charges.

the application shows that, refund credited to my account already.However i did not get the money in my bank account.

the below are my booking details.

Booking ID : AN26VM7VIIHN21PU6373
RRN NUMBER:[protected]

Hi, I am Rudrajit Dey, a student, and I had booked two bus tickets of "Banka Bihari Travels" from Bhubaneswar to Kolkata for boarding date 30th September 2022. I had booked the tickets on 14th September 2022 and had paid Rs. 1, 333/- to "Make My Trip India Pvt. Ltd." through UPI banking. Now, on 20th September 2022, the bus operator cancels my booking for some reason and MMT was supposed to refund the money by 23rd September 2022 as shown on the My Trips section image of 20th September 2022. But as of 24th September 2022, the money has not yet been processed, moreover, the expected date of refund has changed to 30th September 2022 as shown, which also happens to be the date of my travel. I would like to get my refund back as soon as possible. The ticket no. is A7Q92D6D.

On 15th September I cancelled I cancelled a visa application from MakeMyTrip after no response on my application, after deducting some 1500rs rest 11891rs was credited into my makemy trip wallet, later on I initiated it to my source account it’s been almost 9 days there is response from mmt people at all, whenever I call on their customer care nobody knows(that’s the main reason behind cancelling my application) knows anything. They say it take 7-8 days to credit in my account, hence I request you to please look into this & do the needful asap
Booking reference number : NV[protected]