MakeMyTrip India Complaints & Reviews

I just booked ticket through make my trip application on dec 20 and after few hours I got email saying that your booking has been cancelled.
And they are deducting ₹40000 approx, but I haven’t requested to cancel.
Reached out to support they told me they cannot do anything as it was canceled from my end.
Informed them that I haven’t requested to cancel but they said they cannot do anything.
They are scamming people I won’t book and recommend make my trip if my issue isn’t resolved.

My email is [protected]@gmail.com

I had booked train for 3 passengers from Priyagraj to NDLS station for 1540 rupess via paytm, which got unsuccessful as my IRCTC account show invalid user. So MMT responded on whatsapp that it will be refunded In 3-5 working days. Which is not yet refunded but now on mmt app it shows it has refunded the sum but I haven't received it. You can see in the screen shots that no refund has been received from mmt.

Dear MMT,

Booking Reference: PNR#97DHC5RV

My self S. Suresh Kumar, I have made Bus booking from Hyderabad to Bangalore for Dated 14 Aug 2022 with Sleeper coach by Talakaveri service. On the last minute i got a message about bus cancellation and same time i have cancelled my trip in MMT app. I was trying to reach MMT CC but no one took the responsibility to resolve this, infact i was not able to talk to any of the customer service team from MMT to explain my issue. Now its been more than 4 months and I kindly request you to look into my concern and refund the amount.

Hello, I have an account linked to my mail ID and another account linked to my mobile number. I want to merge both these accounts. I have attached my mail id and mobile number details below. Kindly check the same and assist me with this as soon as possible.

Mail id: [protected]@gmail.com
Mobile Number: [protected]

Makemytrip.com Booking Ref No :
MN27XZ51S5IOQWOO6009

We booked Ticket for South Korean Airlines Via Makemytrip portal.

FARIDABIBI MOHAMMADANVER SHEIKH
Adult,
Female
PNR 6W3FYG
TICKET NUMBER 180-[protected]

MOHAMMAD ANVER SHEIKH
Adult,
Male
PNR 6W3FYG
TICKET NUMBER 180-[protected]

195, 517 TICKET AMOUNT COLLECTED, HOWEVER, ACTUAL IS HIGHER
- 19629 Faridabibi cancellation
- 19629 Anvar Cancellation
- 50 makemytrip charge
[protected]
156209 (Refund I require as per your given letter)

They given[protected] refund yet and stop to give refund by cheating. Now they dont responding

Please help to get my refund from makemytrip. they are very big company, have good contacts so they fraud with customers . Priyanka Kapat Given in written that I will get refund as above within 20 days, 2-3 months gone, still dont receive refund

I had booked a hotel by paying Re. 1 via MakeMyTrip app, after a month I proceeded for a payment of due amount of Rs. 4635 to avoid cancellation in last minutes. However while making a payment it was successful deducted from my account but while coming on the page of Makemytrip showed waiting for booking, after sometime showed as waiting for payment from your bank account.

I raised the ticket which is also pending. I tried calling customer care, but there is no such options for this incident.

The hotel booking id is NH[protected].

I have attached the e-tax from my bank account, which indicates payment is successful deducted from my account.

We request you to help us to get back the refund amount so that we trust on your service and can avail your service.

I had booked a hotel by paying Re. 1 via MakeMyTrip app. After a month I proceeded for due amount of Rs. 4635 to cancel cancellation in last minute. However, while making payment it was showed that payment is not received, waiting for payment status from your bank. The amount of Rs. 4635 got deducted from my account. I raised the ticket on very next day, tried calling customer care but there is no option for this incident.

I have twitted to Makemytrip and MakeMyTrip care on twitter.

I have attached the e-tax from my bank account.

Please help me to get refund from MakeMyTrip.

My name is ankit wankawala and i booked the flight ticket from mumbai to toronto via paris through makemytrip.com. After booking the ticket on 15th september 2022, i got 1st ticket from makemytrip through email on which it is clearly mentioned that the cancellation charges are rupees 354 + 649 if i cancel the ticket before 24 hours of travel. Later on they changed the cancellation charges without informing me. I came to know about that after checking the details on their mobile application. For this i raised query on 17th september, 2022. They are not able to solve this query till date. After that they were saying that they will not provide me the refund as per the ticket provided to me. After that they sent me email regarding the new cancellation charges which was almost more than rupees 20, 000/-. Every time they told me that they are working on this issue but it has been 3 months, still not received any resolution. On 30th november, 2022 i cancelled the ticket and they told me that i will get the refund of 68, 116/- and they provided the refund of only 63, 599/-. Even they are not stick to their own commitment. After that i called them many times but they are not giving me answer properly and not providing any solution. Every time i have been told that they are working on it. I feel cheated.
I am requesting you to raise the complaint behalf of me.
Pnr no: jt8c5c
Booking id: nn2s1mxurxuwwy786373

Sir,
I am getting daily SPAM mails from Make My trip, sometimes three times a day just like a doctor's orders. They have hired [protected]@connectinboxx.com to do their dirty job.
Can you please take up the matter with his cheap company

We have booked a round trip flight from New Delhi to Amsterdam on 30th May'22 for travel Dates 7th Sep to 23rd Sep'22 from make my trip.
Our flight rescheduled twice, and updated tickets received for date 5th - 23rd Sep.
Due to some unforeseen circumstances we have to cancel our flights on 3rd Sep'22. Our tickets were partially refundable.
We were supposed to receive 65, 438 from make my trip as we cancelled our flights.
It's been more than 106 days we are following up with make my trip for the refund. We have made more than 30-40 calls to MMT for refund. However, there is no response received from MMT, no email communication, no Calls/Msgs.
Every time we call, they are sharing false information that amount has been initiated from airline you will receive in 3 days/ 2days. Sometimes they say amount is not initiated by the airline yet. As per the airline refund policy the refund should be credited within 90 days from the cancellation date.
We have shared out account details & tickets details with MMT on 26th Oct as suggested by MMT agent
We are mentally harassed by make my trip. I am attaching all the emails communication we have done so far. We have not received the amount also they have shared false Information. They put us on hold for hours and sometimes disconnect the call.
We have attached all the email communication, we had with MMT so far.
We seek compensation for mental harassment, invested money and invested time during multiple follow up calls and Emails to MMT along with our cancelled flight refund.

Makemytrip has been running this scam since a long time now, pre booking any hotel they provide false offers like 'Refundable', 'free date change', etc but once booking is done and then any such request is made from customer, they outright deny it stating that hotel has not accommodate the request . Similar situation happened to me when my 'free date change' booking for Taj Dubai was not allowed to change stay dates, first of all their app crashed when I tried to change stay dates from app, secondly when I tried to call customer agent they logged my request and responded with hotel couldn't accomodate . When I enquired directly with hotel, they said MMT never approached them in the first place for any date change request, if they had they would have accommodated this request. For this nuisance, I had to re-book the hotel with increased fare. I just want MMT compensate my los

I booked a holiday package Booking ID: NL[protected] and everything went good.
While am returning (Bangalore to Hyderabad), there was cab scheduled to drop us to Bangalore from Ooty.

He picked us from hotel at 8:20 AM from Ooty and reached Bangalore at 5:55 PM, when my boarding time is at 5:30 PM

We have to skip few places to visit in Ooty as we know time is not enough to reach.

I request Vistara and they only said gates are closed and they cannot allow us. So, I have to book for next flight and reach Hyderabad.

Am asking for a refund, as they didn't properly plan their schedule and am not the reason for any delays. it's complete fault from makemytrip.

We need compensation for the next flight cost. please do needful. Thank you.

Inspite of the assurance of refund with 7 days, i am yet to get the fund even after 15 days.
Refund Request #[protected]

I loaded 10k INR in tripmoney global cash card on December 9th and till date my amount is not credited. I did multiple follow up with the support email shared no proper response or solution provided. I see a incompetent team work. No contact number too to reach out.

AED 375.66
RRN :[protected]
Refund initiated on 1 st November
Not yet got the refund money

It has been 9 months since I cancelled my flight with booking ID NN2LRVJCZFHT7DCM0548. There hasn't been any resolution from your side. You haven't done anything except extend timelines. I'd like you to process my refund at the earliest.

I had booked a flight from mumbai to london via makemytrip booking id NN7KOIX67X7IVCQK4741. Request id.[protected] from 17th aug 2022 to 8th sep 2022. But unfortunately the passenger fell sick and had to cancel the flight. The same was informed to makemytrip via call and mail and they suggested we cancel the flight and opt for full refund due to medical reasons. We did that and cancelled our flight as they did not had tickets for further dates. Since then we have been following up with them we have submitted all our documents yet make my trip has kept our complaint on escalation. Everytime we call them they say we have forwarded your request to airline. When we contact the airline they tell us they cannot interfere in this matter as they have contract with make my trip and its makemytrip who can issue a complete refund. Makemytrip has found a way to make money even with passengers sickness. They are only making us run from pillar to post for our own money and want us to forget our hard earned money. Has makemytrip lowered its standard that they have forgotten humanity. I have used makemytrip on many trips this is my firstever trip which we had to cancel due to medical reasons and the same has been provided to them. Yet these people are behaving so shameless and holding back our money. Its just so disappointing to see our very own indian brands are doing like this. I will never ever book on Makemytrip ever again as they just give fake ads of getting full refund on medical grounds. Avoid makemytrip at all cost... bad experience...

Inspite of multiple calls to makemytrip my issue was never sorted.
1. I booked my return ticket from delhi to dubai on[protected] which i eventually called and told to postpone to[protected]. Then because of some issue I wanted to cancel the change and postponement. Without any confirmation from my end, the dates were changed and email was sent that they tried to contact me multiple times on my phone (NOT A SINGLE CALL I GOT FROM MMT)

2. All the so called travel specialists who talked to me have been extremely rude and unprofessional making us resort to raise our voice and then they say we have been unprofessional. Many of them kept my call on hold for 20-30 mins this was when I was working in hospital and had to prioritise their calls over my patients (PS TRAVEL SPECIALISTS CANNOT EVEN SPEAK PROPERLY IN ENGLISH OR EVEN HINDI)

3. Eventually the airline i called said the second date change cannot be done from[protected] to[protected] and the ticket has to be cancelled now and nothing can be done. Now as a good client I decided to cancel my trip so that it may be o[censored]se to someone else during peak travel season. For the cancellation also I was harassed like anything. Till date I never even received a confirmation email or SMS that my ticket has been cancelled from their end even though I have been a good customer of MMT previously.

4. I wish to file for an FIR for mental torture and harassment by MMT.

ALL I WANT FROM MMT IS TO CLOSE OF TICKETS ISSUES FROM MY BOOKING IF ENDING WITH 1742 SO THAT I CAN FOREVER DELETE MY MMT ACCOUNT AND NEVER TO BE ASSOCIATED WITH SUCH A HORRIBLE ORGANIZATION EVER AGAIN

My father spoke to a MMT customer care representative, Ranjan Kumar (Emp. ID 5308, Ranjan.[protected]@makemytrip.com), to assist for air tickets for himself and my mother from Chennai to Manila. He was informed that single PNR was not possible, and booking needs 2 separate PNRs, so my father proceeded accordingly. He received 2 payment links and after paying the amount through the 1st link for my mother's ticket, he received the confirmed Booking ID for her; however, on trying to make his payment, the Booking came up as Failed and he was unable to proceed. Now, there are no seats appearing for the same flight, either on MMT or other websites as well. I, therefore, requested the MMT customer care to refund the total amount of airfare for my mother's ticket, since she obviously cannot travel without my father. Since last 2 days, I have been getting the runaround this matter, but no proper resolution.

I don't understand why in the first place 2 PNRs were suggested to my father, due to which we are in this mess now. As days progress, tickets for Manila are also getting expensive, making it very difficult to plan their trip, thanks to the delay on the part of MMT. Can this matter be resolved ASAP?

Make my trip has given me gift card worth 22887 in lieu of refund amount for flight cancellation. They have not given me correct gift card pin due to which I am not able to use gift card within its due date ie. 31 Dec 22. I feel cheated by company as customer care are also not helping me. I am forced to take legal action on company.