MakeMyTrip India Complaints & Reviews

Dear Sir,

My flight(Spicejet) has been delayed by the airline by 48 Hours. So I canceled my flight and claimed the full refund based on Spicejet's cancelation policy. but I did not get a full refund....

I had a bad experience in hotel when i booked from the MMT in last September So i received a 1200 INR voucher from your end. But when ever i was trying to use it's was showing me error so i register a complaint on customer care on 2 aug 2022 and from then till now they are only sending messages like we will connect you within 24 to 48 hours but still i did not get anything and when i need to use it.They did not resolve and troubles me....

I have booked hotel through make my trip the detail as below :

Hotel Bhagyajit
Street No 1, 150 Hedgewar Nagar, Nr.Nagar Panchayat, Shirdi - 423107, Shirdi
Contact :[protected], [protected], [protected]
CHECK-IN
13
Aug 2022
Sat, 02:00 PM

1 NIGHT STAY

CHECK-OUT
14
Aug 2022
Sun, 12:00 PM

But when I had reached on 13 Aug-2022,...

Dear Biswajit,

Greetings from MakeMyTrip!

This email is in reference to the refund related query for your
booking ID NR[protected].
RRN number= [protected]\1, 694
RRN number =[protected]\1, 172
KUSUM LATA
MakeMyTrip
I have been receiving this message after interacting with your customer care. Please do not cheat a senior citizen like me.
Kindly ensure refund...

On the 14th august, 2022, I tried booking train tickets for two times and paid rupees 1875.40 twice which totals to rupees 3750.8 but I received refund for only for the second attempt i made in buying the tickets and didn't receive for my previous attempt. So, i kindly request for the refund to be made as soon as possible....

Mmt is fraud. I booked indigo flight through MMT which I had cancel on same day. Indigo airlines confirmed that I will get full refund and MMT said they will deduct convenience charge and I was okay with that and when after 10 days I get 21k as my refund but I confirmed withindigo airlines and they said that had fully transferred the refund amount but MMT deducted 5k from refund money. They are not responding on call and they have closed...

I couldn't check in at the hotel as I was covid positive and the booking was non refundable. However mmt denied refund request even though covid is considered as medical emergency....

I am trying to reach a customer support executive since last few days, there was a modification which I had to do for a cab booking which I was unable to do through the app. Tried contacting customer care but just received recorded messages. So I had to cancel and re-book, now in all this chaos the end result is that the money for cancellation shows would not be refunded. I fail to understand why? There is another cab booking I never wanted...

I had booked a train ticket on MakeMyTrip app, the booking ID is NR[protected]. Unfortunately, my ticket was cancelled. This was two weeks ago. My refund money of ₹1810 has still not reflected on my account. Do something about this asap. Also, there is no way we can get in contact with the customer services or customer care. No number, no email, no chat, nothing. I need my refund money back....

I did a booking through MMT on 15th august 2022 i wanted to do it for 16th but it was a mistake it took the date as 16th
I rang them about it they said they will give a resolution but they called Zone by the Park no one answered the call i myself call them Zone by the park more than 20times no one answered the call now on the 16th morning MMT says that zone has denied to change date or refund
so why didn’t they inform me...

Dear Sir/Ma'am,

I booked a cab from Delhi to Jaipur on 6th of August, all the details are mentioned in the attached file (ticket.pdf). Kindly have a look at it.

The driver asked me to pay money online but the transition got stuck and it took 2 day to process the payment. In the meantime he asked me to pay the fee as soon as possible due to some urgency, I did the second transition of 2966 Rs, as he told me,...

My ticket of 12th August travel was released without my full consent and now I need to travel urgently and my queries are not being resolved.
My original ticket was originally $781. When I asked to reschedule cust care exec told me to do it without any date change amount. Later When I was in no-show time limit MMT exec asked me to pay $1800. Upon I urged him not to reschedule he said the ticket is already released and I cannot fly...

I had made a hotel booking via MMT to Ooty which was confirmed by MMT. I drove 8 hours from Bangalore to Ooty with my 3 year old and after reaching hotel got to know that they had not received any booking from MMT. After 4 hours of calls with MMT folks, and my family waiting in reception in cold weather, MMT customer care said “sorry, mistake from our side, we will refund the amount”. When we asked them to book an alternative, they said...

Respected sir/ madam

I booked a bus ticket through make my trip under the account name [protected] on 6th august 2022 at 2:11 pm. The journey details for which I booked the ticket was from Pondicherry to Chennai KOYAMBEDU CMBT for 2 seater_sleeper seats, non AC under the make my trip booking ID NU[protected], departure date 6/08/2022 and time of departure of the bus at 4:00 pm from Pondicherry Indira Gandhi statue with...

This is in reference to an issue I faced today with the hotel named Shangri La homestay, Jodhpur.
I booked a room at this hotel and I went at this hotel for checking in, the hotel was completely different from the images they had uploaded on the site .
I did not check in into this hotel and left .
Considering I had made the payment online using UPI, I am awaiting my refund if INR 1433 and have not received it yet . Request...

For subject booking, hotel team is not providing me the room as per the booking, due to some technical issues, although they are providing me alternative room at another property, which is not 4*.

Since due to the long weekend situation i am not able to get other rooms/hotel as per my convenience, and also not possible for me to hunt the room now after visiting to outstation, since i came for relaxation not hunting, hence there...

Sir,
I have booked a trip from hyderabad to delhi and from delhi to dharmasala and then to maldives i was requested for a payment of rs 5.10 lakh and i have trasbfeered all the amount in diiferent installment to make my trip agent Mr ravi thakur with account no. [protected] axis bank IFSc code- UTIB0003298. I was advised that all flight tickets and hotel bookings will be received by mail before 12 august . But till date nothing...

I had booked two flights from makemytrip
And they haven't refunded the amount after cancellation. The Airlines have already refunded the amount but it's not been transferred to my Account by Makemytrip.
Refund amount of 8118 from Airasia and
Refund amount of 3165 from Indigo....

I have applied for an ICICI bank credit card which was an ICICI and MakeMyTrip co-branded credit card. I received the card and simultaneously received an email from MakeMyTrip that since I got that credit card so they are creating an account on my behalf on makemytrip.com.
Also they used the same email id to create the account that was linked to my credit card but after a month I closed that email account and created a new one and...

I have booked my train ticket from Asansol to Manmad journey date was 5 August and I opted for trip guarantee but with the policy of trip guarantee my ticket was waitlisted and it was cancelled by MakeMyTrip company and they have assured amount will be get refunded if ticket is not confirmed
Date of refund was between 5th to 9th August 2022 but still I didn't receive by money .
Pnr :[protected]
Booking id : NR[protected]...