MakeMyTrip India Complaints & Reviews

I had booked a return flight from San Francisco to Dubai for the 31st October, 2022. On the ticket and website, it was clearly mentioned that date change was free. But now, Makemytrip is refusing to change the date of my flight, and in spite of calling them multiple times over a week, they are not changing my flight date. Please resolve.

I Have bought 2 Gift card from Make my trip for gifting purpose, with amount of approx. 72000, when i tried to use that gift card, it showing error that its not active, i tried to reach Make my trip over email, they respond me we cant help you to active this card, as per our bank its a fraud transaction, please speak to your bank even we cant process the refund too. when i contacted my bank the bank said its a genuine transaction and this...

On 31.08.2022, I booked a return-trip flight from Mumbai to Delhi (scheduled on 03.09.2022) and Delhi to Mumbai (scheduled on 05.09.2022). I paid INR 18, 308/- for the above tickets which was received in full by MakeMyTrip, and immediately MakeMyTrip sent me a WhatsApp stating that they will issue the tickets to me shortly. However, despite multiple reminders, follow-ups, calls to customer care and emails, the tickets were not issued to me by MakeMyTrip due to which, I could not fly and had business loss. Since then, I have been repeatedly requesting MakeMyTrip to refund my airfare, but I am landing up being a victim to MakeMyTrip's fraudulent approach. The customer care executives keep me hanging on calls for hours and then just abruptly disconnect. None of the emails being sent to MakeMyTrip are being responded to. This complaint is to demand a complete refund of the aforesaid amount along with compound interest at the rate of 18% per month plus applicable loss and damages.

We had travel on 4 th September and the bus breakdown happened at midnight. Suddenly the driver dropped us in the middle of the road and told us to get any other bus and continue the travel. Also, he told me that you will get the refund amount within a day. Still ( More than 15 days) we are waiting for the refund. We are not satisfied with that bus travel and please refund the amount by today.

BOOKING ID: NU[protected]
INVOICE NO: M06BS23I01657096
BOOKING DATE: 04/09/2022
AMOUNT PAID: 2520
VENDOR NAME: Sri Renugambal Travels (SRT)
CONDUCT NUMBER:[protected]
TRAVEL DATE: 04/09/2022
TRAVEL: Nager Coil to Vellore
TRAVELLER DETAILS: AUGUSTIN, SHIRLEY
SEAT NUMBERS: 17, 18

Booking Id NH[protected]

Hi,
Our stay at the hotel was parhetic. The hotel lift wasnt working and we couldn’t take our luggage 2 floors up the stairs to our room.

In the morning, breakfast wasnt served as there was only 1 staff member staffing the entire hotel and he mentioned that he doesnt have the resources to serve us breakfast. He requested us to ask for refund from the booking agent directly.

Please action on our refund request at the earliest.

Thanks,
Sharuti

Hello i booked a self drive car on makemytrip on 10th September 2022. And they were unable to provide me the services in short they were not able to provide me a car. I asked them to refund on the same day and they processed the refund on 11th september 2022. I was told that i will get the refund in 5 to 7 days, today is the 10th day i haven’t got the refund yet. After making several calls in makemytrip they always said that we need 48 hours you need to wait for 48 hours and you will get the refund. Till today i haven’t got the refund yet in my account. And now they are asking me to wait for more 2 3 days. But why should i wait for more 2 3 days. As per their policy i should get refund in 5 to 7 days which i didn’t get. They have the most pathetic service i ever experienced. Also they have collaboration with Zoomcar. Hence i am sharing screenshot for the same and i request you kindly look into this matter. Also i have tweeted for the same issue but i never get a positive response from them.

Its been a month now since i have amended the booking. Booking ID
AN2D5ZJCV4J1N7HD5775 Booked On 16 Jul, 2022, i was told that refund has been processed but never got refund.

Hello, I have an account linked to my mail ID and another account linked to my mobile number. I want to merge both these accounts. I have attached my mail id and mobile number details below. Kindly check the same and assist me with this as soon as possible.

Mail id: [protected]@gmail.com
Mobile Number: [protected]...

I made a booking for a return journey from Melbourne to Bangalore form my corporate account of MMT, (myBIZ), and had to change the date of the return journey, I made several attempts on the MMT website, where the money for the date change got deducted but the date change never happened. As there was no support options, I was forced to go to MMT facebook page and raise a complaint, and I was told to pay through a link, which I paid (Rs.36000+), it has been 48hrs and there has been no response from MMT nor the dates have been changed.

Booking ID NN[protected]

Already bus operator canceled the bus but yet I don’t get any cancel message and I got mail from make my trip your travel successfully completed what’s this please take action and I need refund off this thing please take action

My Name Is Uttam Kumar.My Registered Mobile No-[protected].My Trip money Credit Limit Not Working. I am facing this problem when I am continuing to pay with Tripmoney to book hotel, it shows transaction failed.Please Short This Issue.

Day by day, MMT is graduating from bad to worse. I used MMT for booking my stay at Residence Inn Marriot at Phoenix AZ, I got confirmation for the booking so I flew to phoenix considering that I have a place to stay, once I reached property I asked for the room, to my surprise Hotel said that my booking was cancelled by my provider(i.e. MMT). I was shocked because I was in a different country and I don’t even know the place and I don’t have a place to stay (you can imagine the ordeal). I asked Hotel for a reason why the booking was cancelled and they suggested that they don’t have a reason because it was done by the portal that I booked the hotel and only option I have is to check with them. It was 15th Sep around 4:00 PM local time and my disaster started from here, I called MMT customer service[protected], I spoke to Vikash on first call, he took all my details and asked to wait for 30 minutes and assured me that someone from their relevant team will call me back at my US number and provide resolution. I waited for almost an hour standing outside the hotel but never got a call, I called them again this time I spoke to Rajat, He again took all the details and said he do not have an information what happened previously and he will make sure I get a call back from team concerned in next 15-20 minutes. I again waited for almost 40 minutes, no call was received, I called again and spoke to Rahul( for that matter I realized they have 3 different Rahul’s) and he immediately understood my concerned and suggested me to wait for another 30 minutes and also promised me that he will call me back in 30 minutes to check if I got a call or not, I was a fool to trust them, neither of them called. I reached out to MMTC again and spoke to Sujit, he said nothing is in his hand and has to have a team concerned call me back, I suggested if he can transfer the call because its been 3 hours and I have been standing on road with luggage and no where to go but he did not listen and kept saying he doesn’t have any means to get me connect to any one. I thought I will give one more try (I didn’t have a choice I was at MMTC mercy), I agreed to another fake promise of a call back, meanwhile, I started checking nearby hotel availability because by this time I was sure MMTC will not call me back (exactly what happened). I tried to find in available properties at around 8 evening, To my utter shock & disbelief there was no availability for 15th Sep night, I was left stranded on the road in a different country and no other place to go. The place also didn’t look secured, My phone’s battery was almost dying and I had no place to go. I went to a café near by with all my luggage and no place to stay and charged my phone and tried to call MMTC again, what a pain, I spoke to Vikash now and he said exactly the same thing, he will escalate and get me a call in 30 minutes, I requested him and pleaded him that I have been waiting for almost 5 hours already, he said he don’t have any information from my previous conversation and has to treat it as new case, he assured me that he him self will call me in 30 minutes to check if I got a call or not. I had no choice except to wait, meanwhile, because it was getting way too late, I had to take up an accommodation which costed me more than $200 per night. I anticipated that I will get a call from MMTC but I never did, I kept calling them after every hour and spoke to a different person and was been promised a call in 10-15 minutes because everyone highlighted the case on priority. It is strange that they don’t have authority and they never have a supervisor to talk to on the floor. Every time I asked for a supervisor I got exactly same answer that supervisor is not available, I was promised supervisor call as well but I never received, meanwhile, I got an email from MMTC stating that they tried to reach out to me, I immediately replied to them but never got a revert and I have replied to that email 7 times already in last 2 days but yet to get any response, email is from Mou Sarkar. I am seriously disappointed by the kind of services I received from MMTC and has left a bitter taste in mouth and will never use the services again and make sure I let my network know what really happened.
I am sure this email also will fall into deaf ears but I am going to share my views wherever I can.

I have submitted documents to Makemytrip for UAE VISA on 5th September 2022. We are a family of 6 travelling to Dubai on October 1. Its now 18th september 2022, still our visa is not received. While the MMT app shows status as *delayed*, when I tracked our visas on UAE government website, they are already showing VISA status as ISSUED AND ACTIVE.

Im not sure why MMT VISA team is delaying delivery of visas. The customer care...

I booked train tickets from coimbatore to Ernakulam. It became unsuccessful on first attempt and got refunded 797. And again tryed to book tickets through make my trip.. Again it got failed but didn't got the refund. It has been 4 days we assumed refund will be credited but in app its showing refund has been credited but we didn't get the money.

I had purchased 3 tickets from MakeMyTrip for an AirAsia domestic flight. On 10th August, I cancelled the flight tickets directly with the airline and also requested a refund from MakeMyTrip. The refund amount after deductions was Rs. 8274. The Booking ID was NF72M77FFCDVBOS35085. Within a short time I received a confirmation that the refund was processed (see screenshot with Rrn number from MakeMyTrip).

I never received the refund. It has been 5 weeks. When I called the bank with the Rrn number, they have no record of it. I have emailed MMT Support at least 7 times and the executive assigned was Akshat Jain. He kept insisting the amount was refunded on the 23rd of August with reference number[protected]see email subject in pic).
He only spoke with me once and on other occasions would reply he was unable to reach me though I never received any calls on my number or an alternate one from him. I feel like I have been completely defrauded by MMT and may never see my money again.

I booked one room at Jineshwari hotel, Indore on 3rd Dec 2021. My train arrived early in morning so i called them to do an early checkin. For an hour I called them but nobody picked. So I decided to reach at the hotel location at 8AM around. When i reached at their place there was nobody opening the gate of the hotel. It was a bunglow converted to hotel in mid of residencies. I called them so many times but nobody picked. It was very quiet place with nobody around and just dogs barking here and there.

Being a alone girl in new city and this kind of experience is so worst. I rang the bell for like half n hour but nobody opened the door. No autos around. So with my luggage i had to walk till the main road like half n hour walk. I cancelled the hotel. But till today I havent got my refund. In the MMT account page it shows its refunded. But my bank account doesnt have any entry of such.

Please take an action on this. Horrible experience.

Booking ID - NH[protected]

Hi, I purchased my flight ticket from MakeMyTrip. After cancellation the refund from Airline was received by MakeMyTrip as confirmed by the Airline on 17th Sep 2021 after all applicable deductions at both ends.

The MakeMyTrip support team in India confirmed the final refund amount of AED 1315 was received and processed after receiving the amount from the Airline with ref ID RRN74093591262683006600032.

However as of today, 16th Sep 2022, the amount is not yet credited to my account.

Looking forward to resolving the long pending issue.

11/09/2022 in the date of Aara bus travels was accident so we are not travelled on the bus, the bus operators are informed to us but they are not refund my ticket money.

Hello,
On 13th of September I booked a
Flight at 6:03 pm from New Delhi to Frankfurt (Vistara Flexie) but when i recheck it, it was not Flexie but Economy flight as a result i tried contacting the services, since the call wasn't connecting at the time, I canceled the flight at 6:18, later i tried contacting the authorities again and by luck my call got connected, where the authorised person suggested me the Void policy where if one cancels the flight and come to MMT then i can get the refund with some deducted amount i.e, in my case the flight cost was 40, 629/- out of
which 949/- would be the deducted amount and I will receive a refund of 39, 680 within 1-3 days. On 15th September I received a message that my flight is not canceled and it's showing in upcoming flights, I
am also attaching the refund as well as
cancellation request in which the person on call told me that your flight has been sent for the cancellation.

Now they are saying I haven't cancelled my flight and not ready to refund my amount. I want you to take a look in this matter as soon as possible.
Contact number:[protected]
Thanks you

Not received the refund for failed train booking even after a month