MakeMyTrip India Complaints & Reviews

I have booked the Air ticket from MakeMyTrip.com using my Credit Card, and then due some data entry problem in name i need to cancel those tickets and again i have booked the ticket with proper name.

Amount is alreasy been deducted from my credit card for both the Tickets but Cancelled ticked reimbursement is not yet gien. I have booked the ticket in Aug-2008 and till date i haven't received any positive reply, i want total amount reimbursement from company with HUGE penalty, so that they will do this again with any other customer.

Waiting for positive resolution for my ISSUE.

Regards
Harish Shanbag (Mumbai)

I HAD DONE BOOKING WITH THEM ON 6TH JAN 2009 AT APOX 11.55AM AND LATER AFTER AN HR TIME I GOT BOOKING CONFIRMATION ON MY E-MAIL SAY THAT YOUR BOOKING IN CONFIRM THE AMOUNT FOR THE TRANSATION WAS DEBITED TO MY CARD, WHAT IS FISHEY IN THIS IS THEY HAVE CONFRIM ME THE BOOKING ON KINGFISHER AIRLINE WHAT IS GOOD TO EAR IS THAT KINGFISHER DOES NOT FLY ON THIS ROUTES THE ROUTE IS AS FOLLOWS:-

BOMBAY TO HONGKONG OUT BOND DT 12TH JAN 2009

SINGAPORE TO BOMBAY IN BOND DT 19TH JAN 2009

AS THE AIRLINE IS NOT OPRATING THE ROUTE HOW CAN THEY CONFRIM THE BOOKING PART AND DEBIT YOUR CREDIT CARD

I wanted to book a hotel in Vizag for Dec 25-28 and decided to book through makemytrip.com.
They recommended Hotel Sarovar on theie website and the room rent was around 2800 per night. Looking at the rent, I thought it would be a decent star hotel with some minimum standards of ambience. After booking, I found some bad reviews about the hotel on Raahi.com. I immediately called up makemytrip and asked them to change my booking to another hotel. They however said that the hotel is very good and I wouldn't face any inconvenience. I was even ready to forgo one night's rent for cancellation, but they advised me otherwise. When I went to the hotel, I found that it was like a roadside lodge in front of a railway station. No mimimum requirements like pillow covers, hot water etc. The room and toilet was very unhygenic and ambience was poor for the huge rent I was charged. I also found that the same room was available for much less price through direct booking at the hotel, which meant that makemytrip had fleeced me extra money. I spent only one night there and decided to move out. MAkemytrip refused to refund my two nights rent because I had already checked into the hotel. Despite the fact that I myself had offered to cancel a week back by forgoing one night's rent. I have been duped and fleeced by makemytrip and Sarovar Hotel Vizag. I would like to get back my two night's rent for the inconvenience I was put to by the company.

Dear Sir/Madam,
This is to kindly inform u that in the last 10 days i might have spoken to atleast more than 20 of the people on makemytrip regarding the Rs.500/- mobile cash back offer valid on the domestic flight tickets, for which many of the people from makemytrip side were telling that the offer has been already called off, but some other r telling that the offer still exists, severe of my complaint is that some 7 days ago i had mailed regarding the clarification for the same, for which i have got the reply some 2 days ago which is really very very late from makemytrip side since, 0n December 25, 2008, we had already got one ticket booked with the help of our make my trip mobile application for the sector Bangalore-Mumbai for the date 01/01/09 for Kingfisher Red flight i.e. IT 3106. Here my complaint is that day before yesterday i had received the mail from makemytrip side that yeah the offer is till going on, and its valid for all the airlines and all the sectors, but day before yestreday i had received the mail from makemytrip side i.e. the offer has already been called off on August 26, 2008. This thing has really put us in the trouble, since makemytrip people have played a double game with us by sometimes saying that the offer is still saying, and many a times saying that the offer has been called off. Some 3 days ago, i have received a mail from one of the makemytrip customer care executive known as Shalie Pathania stating that this offer is continuing and valid for all the sectors and all the airlines, Now the thing is that, what i want is as makemytrip people have put me in a confusion, and as the mistake had been done from makemytrip side, so at any cost i want the Rs.500/- credited back to my credit card account, that i used for the booking!!! The major thing is that more than 80% of makemytrip executives r really not knowing about all of the running offers, which is really bad, and this really doesn't happens with any of the company other than make my trip. Really make my trip is troublesome company, in future i will never book any flight using ur company, really and absolutely not!!! Hope i m clear!!!

Awaiting ur reply...

Regards,
Saurabh Bhargava,
+91-[protected]

Dear All

The worst experience for selecting Make My trip!!!

Planned to go to Dubai on 17th Dec'08 with my 6-cousins, gave the advance & the passports to the Make My trip Guys 1 Month before the traveling date. But was not able to fly because of mismanagement & ignorance on the part of the counselors & operations team at Make My Trip.

Now Just see the Hurdles that were placed before me:

1) After 2 days of submitting the Passports I got a call from MMT (Make my trip) that one of the passport was about to expire within 6 Months. The same had to renewed in Tatkal for which I went to the Passport office & got it processed.

2) A day later I called MMT guys & told that I have submitted the documents for tatkal renewal.Here come one more head shot from MMT that one more passport is going to expire, please get that renewed also . That was such a careless job of checking the passport validity One by One.

3) I was told that i[censored]nable to get the passport renewed by the given dates, we have to bear the cancellation charges


4) Now Comes the Biggest One:-- I was able to submit the passports to MMT guys before the date given to me by him. But now after submitting the same I got a call after 2 days (on 13th Dec'08) that we will not be able get your Visa done as your Cousins are born after year :1985 and as per the policy either change your destination OR get the VISA stamped for the parents of three Parents who's children are born after 1985. Please note that the Additional VISA cost means (4500*3 =Rs 13, 500) more than the total package Quotation price given to you earlier. That was not possible as the parents were not having the Passports.

Then on 15th Dec'08 I was told by MMT guys that there is one more VISA type ( MARHABA VISA) which we can get with just giving the ITR of the Parents, means saving that 13500 but that VISA will be available after 6 Working Days., which means either ways you will not be able to go on 17 Dec.

During all this, it was MMT guys who should have been trying and making this trip go smooth on the contrary I was the one who was regularly following up with them. They were highly irresponsible in not picking calls and not even calling back on seeing the missed calls.


I Just want to Know that was Make My Trip planning for Dubai Trip for the first time, or is it that the people who are the face of Make My Trip not worth it.

After all this mess I told them if possible send me on the date which was committed to me that is 17th Dec or refund my Money . After spoilling the family trip I got the money back after deducting Rs[protected] * 7) as cancellation Fees .

PLEASE TELL ME THAT THE TRIP WAS CANCELED BY "ME" OR BY "MAKE MY TRIP" . INSTEAD OF COMPENSATING ME BECAUSE OF ALL THE MESS CREATED BY THEM, THEY GAVE ME A HIT OF RS 8400/-.

So please check & revert back on priority. As I am planning to got to Consumer Court for the same.

Thanks & Regards
Gaurav Luthra

Hi there
I have Booked my tickets with Make my trip from Melb to Kula Lumpur on 28 Nov . (The sole reason for buying my tickets from make my trip was cheap fair )Then I did not receive the confirmation email from them confirming my tickets are booked. Eventual after calling them and holing my international call for 1 hour i have been transferred to one customer care operator who suggested me that my tickets are booked and confirmed and I specially asked him about my ticket confirmation as i have to book my further flights. So I carried on Booked other my flights costing 1000USD
On 3 Dec early morning at 1 am I receive a call from some one called sameer from make my trip who apologised me for calling me so late and suggested he would call me later during the day
On5 dec at 10 PM I receive his call he broke the news that we cannot issue u the tickets to purchase this tickets from airlines they have to use there company credit card and i have to present this at airport. I requested that this is not acceptable as all my tickets are booked and hotel is being reserved.
Then Later at mid night Rajni from make my trip called. Apologising that she cannot do nothing about it and all make my trip can do is refund
Now the problem here is i cannot get flight on same date and time in reasonable price as of now dif between the next flights is 500USD.
So now all I am left with a option is to cancel my holidays and flights and sit in home with a loss of 300USD. The funny part is that if we search the flight even today they are overing the ticket and there will be some one booking the flight soon. So that means they do fraud..

Dear sir /mam,

I purchased 2 Air tickets using makemytrip.com on 4th November. I booked 2 tickets from Varanasi to Hyderabad on 15th November 2008. I entered all details like, Amount 15, 100.00, Persons name and address. In the mean time I opened another internet explorer and checked for flight available on 16th November. I didnt find any suitable flight so I continued with 15th Nov Flight. But to my surprise when I booked I got ticket on 16th date which was costs around 23000.00. I called several times to customer but they said they cant help in this regard and I need to cancel my ticket.
I lost my money as well as my time i.e. 1 day and extra expenses like hotel and food.

How can they release a site with such type of bugs. As per my knowledge they know the problem. If they know the issue why dont they mentioned their site.

Is it possible to file a case against MakeMytrip.com.

Hi,

I booked a air ticket from makemytrip.com which I canceled later. I did not receive any amount from the company for 2 months. When I contacted them they said that the amount is refunded already and to check it with the bank. I checked it with the bank and they assured that no amount is refunded from makemytrip. I again went back to the customer care and they said that they will inquire. They did not come back for a long time and when I contacted them again they asked me to give them my Bank statement of 26 Aug which initially I did not want to provide but I sent it to them afterwards. Again after this these people did not come back for more than 15 days. After contacting again they are now asking to provide the Bank statements from 26 Aug to till date. I do not want to send my so long bank statement to any one.

So please help. They are fooling me around for a long time.

Thanks
Devendra

i have booked a flight ticket from delhi to patna
dated 12th oct. through makemytrip
date of flight is 2 nov.
but a massage came about cancellation of flight
i want know that if the flight is cancelled then when it will be initiated andwhen i will have to take flight
flight no. #321
travellers no. 3
1.travellers name mr. mohd wasim
airline pnr FCJGFL
E-TICKET NO.[protected]
2. SUFIA NAHID
[protected]
3.MARYAM KHATOON
[protected]

PLEASE ALERT ME ABOUT MY FLIGHT AND

Last month I had booked one hotel from the site for Rishikesh. Hotel Ganga view was there recommended hotel. They claim that the price offered by them is best and they will return money for one night if you find someone offering less.
The hotel was in a very bad condition. The rates there were 1000 Rs per room(maybe 500 Rs extra for extra member, though I am not sure about this). While makemytrip charged 2750 per room (I had booked two rooms).
The rooms were so bad that even bathrooms were choked.
Immediately after shifting, I called them and they asked me to send a mail after reaching home.
I have sent them mail detailing everything. Also, send a correspondence through their site link, but they are not replying itself.

I booked a Igloo nature resort for the dates oct 01, 2008 to oct 03, 2008.

Makemytrip.com sends me a voucher with the booking status "Confirmed". Before 6 days of my journey [ actually today ], I called the Igloo resort people and asked for the status they said the rooms are not available with their own resort and they can arrange for some other resort.

When I call the makemytrip.com they said the hotel room is booked and I don't need to worry on that. But after some time the manager from Igloo Nature resort called me and said there is no room is available on oct 02, so I need to stay in a another hotel.

But still makemytrip.com customer care is telling that my room is booked, if I cancel the room now they will take one night amount for this.

I can give the booking id which i have done with makemytrip.com. My booking ID is HTL160190.

I booked a holiday thru MakeMyTrip.com web site on 14th. for 15th and 16th Aug at Bhimtal. The credit card was debited and i received a confirmation mail to my booking.
I started of at 5 AM to Bhimtal on 15th Aug to Bhimtal. At 12 PM i received a call from MakeMyTrip.com that due to technical error the amount Rs. 9895 has been debited but your booking has not happened. There are no hotels available. I had no option but to return back. We reached back delhi at 8 PM. 15 Hours of drive...

This resulted in agony, mental harrasment and financial loss to me.

I had booked a taxi for 3 days..Rs 9500 to whom i had paid in advance. I lost three precious days of my holidays, which i had planned and hoped to enjoy.

I received a letter from makemytrip.com regretting inconvinience and agony caused to me and my family for the same. I demanded a appropriate compensation but after 5 days i heard nothing back from them. I even wrote to Makemytrip CEO, COO, CTO but nothing concrete happened...Now i can well imagine the state of this company...no surprises in future!

################## NEVER BOOK HOTELS THRU MAKE MY TRIP ########################
I did my Hotel Booking @ Ooty through MakeMyTrip for the 9th Aug 2008 weekend and made the payment through CC. I had received an email and also the customer Rep from MakeMyTrip called up and confirmed that the booking has been done successfully and the same has been confirmed to the Hotel Authorities of Hotel Lake View, OOTY.
My trip turned into a NIGHTMARE when I reached Ooty with my family around 2:00 AM as I was told by the Lake View hotel staff that I do not have any booking in their hotel!!!. Moreover, they didn't have electricity and water since morning (came to know from the hotel staff only). I then tried calling MakeMyTrip to check the status with them but could not get anyone, no one picked up the phone!!!.
I along with my family was in a SHOCKED state as at 2.00 AM I had to look for another hotel to spend the night. I was only able to reach MakeMyTrip customer executive in the morning but I was told that today NO ONE from the hotel Lake View is there to look into the issue and assured that they will call back after sometime BUT no one turned up in regards to the same for next 2 days.
I called them back again after 2 days on 11th Aug and the call was placed on hold for 45 minutes and then it got disconnected on its own. I later tried calling them 4-5 times BUT DID NOT GET ANY RESPONSE as every time they said that there is NO concerned authorities to talk to me. I tried mailing my WORST EVER experience to the feedback email address available (share.[protected]@makemytrip.com) on the MakeMyTrip site but seems like the email sent to the feedback email address goes into the TRASH. I mailed them on the alternate email address and someone from their so called escalation team called up but I did not get any positive response from any of the higher authorities. It's been more than a week as on today (18th Aug 2008) and none of the managers of MakeMyTrip got the time to check into my complaint... So taking that into consideration I don't think we have ANYONE listening to such complaints at MakeMyTrip or to speak to a DISSATISFIED customer like me.
BOOKING THRU MAKEMYTRIP WAS A BIG SUFFERING FOR MY FAMILY AND YOU COULD ALSO FACE THE SAME EXPERIENCE.
SO I SAY A BIG NOOOOOOOOOOOOO TO ANY KIND OF BOOKING THRU MAKE MY TRIP...
Amit Mehta
So called MakeMyTrip confirmation Number: IN0808B01774

This is to inform you that i was wrongly levied a a sum of Rs 3839 for the services i did not avail by my card dated[protected].My Card no [protected] is Silver BOB card in the name of my father "Y M Singh".
HDFC has levied this amount which is the gateway Bank for Make My Trip.I have spoken to Make My Trip customer service regarding this problem.If i could receive any document supporting that the HDFC has not charged me the amount Rs 3839 for this transaction.
Please revert to this mail as soon as possible.I request you to kindly amend this transaction from your end and help me get my amount back.
Thanks & Regards,
Kunal Mohan.
(Dr Y.M.Singh)

I booked a hotel for one night in Shimla from MakeMyTrip.com. An offer was going on in which the company had to refund the one night price if I find a better deal elsewhere on the same hotel. I did find it on yatra.com and sent a snapshot to company. The executives confirmed that I will get a refund soon. But it has been more than 15 days but I didn't receive any refund as of now. This scheme is still on and the company is trying to make fool out of the customers through this.

I had made a reservation on 14th June 2008 for my friends who were to travel from Hyderabad to New Delhi on the 2nd August 2008 and a reservation were made accordingly and a confirmation was sent via an email and the required amount deducted from my credit card.

On 23rd June, (today) at 1812 Hrs I got a call from Tel No: [protected] stating that this call was from the airlines GoAir and the flight on which the 5 passengers were booked stands cancelled for reasons best known to the airlines and they will refund the money back to makemytrip.com from where I had made the booking today itself.

I called the office of makemytrip.com and spoke to a lady at 2031 Hrs on [protected] and enquired for my cancelled flight to which she said that she has checked/confirmed with the airlines and the flight stands cancelled.

I asked the lady to make 5 fresh bookings in Kingfisher Airlines for which I am ready to pay the remaining balance amount from the amount earlier paid, the lady refused to book fresh tickets despite my repeated pleas to her. in turn she said that I need to pay the company the entire amount for 5 tickets from HYD to DEL (approx Rs. 31500/-). the earlier amount that I had paid will not be adjusted against the new booking.

An email was sent by me detailing the entire of sequence of events, but no professional responce was given by the company.

I wish India woke up to Customer satisfaction sooner rather than later. Anyways I am going ahead with filing a legal case against the company in case I don't hear from them by EOD today 24th June 08.

I took a Holiday Package from Make my Trip for Ooty at Holiday Inn Gem Park. After paying everything beforehand my whole 2 days trip was merely a frustrating time for me and my wife.As per Make My Trip, the holiday voucher included lots of things like a chockolate cake on arrival(despite reminding the Hotel for around 12 times, it took 36 hours from time of my arrival to get a cake ), surprise Night Amenities (there was nothing as such), etc. The so called "4 star" hotel doesn't have a proper Cable TV connection and the restaurant "Toda Cafe" is terrible where they can't even manage 25 guests at a time !!!The room electric switches also do not work properly. All in all it was a terrible experience. Would request the readers not to spoil their holiday there.

I had booked 2 Goair tickets for Rs. 5090 on makemytrip.com. I had to cancel these tickets 2 days in advance for which the website's terms informed me that they would deduct Rs. 2200 for the transaction. I went ahead with cancellation and after more than 10 days, the refund I receved was Rs. 1890. i.e. Makemytrip deducted Rs. 3200. This is cheating and robbery. Can anybody tell me where to approach?

Hello Madam/Sir,
I recently booked tickets to-fro to Goa from bangalore thru Makemytrip.While going, the ticket was in SpiceJet.After reaching bangalore airport, spicejet told us that only 2 adult tickets were done but the baby's ticket is not done and we have to buy ticket again.We had received the PNR numbers for all 3 tickets but Spicejet said that we have not received baby's ticket.Since there was no time, we had to buy ticket again for our 1 1/2 yr old daughter.We dont know whose mistake it is.Whether it is SpiceJet or makemytrip.Who do we go and ask for reimbursement???Any one with similar problems??


Amitha

To: [protected]@makemytrip.com; 'Angad.[protected]@makemytrip.com'

Dear Angad,

I await your reply on this. Also I wanted to highlight the sheer inefficiency and the horrible attitude your employees carry. Below is my saga….

1. I ask you and the one who revised my arrival plan for the revised itinerary and I am here still sending reminders to you guys
2. I was not informed by the one who revised my arrival plan from Indian Airlines to Go Air that the flight was halting at Jaipur and that the journey would take more than 2 hours from Delhi to Mumbai. Ridiculous, all he informed me was that the fare was the same and that the flight was on the same time as the Indian Airlines flight was scheduled
3. Only at the Delhi airport I realized that the Go Air flight (which was delayed by 2.5 hours, they too were in competition with you guys…. Ridiculous just as you are) that I had still something more in store for me… the flight was halting at Jaipur for 30 minutes… Am I crazy to pay the same amount for such horrible airlines, who delay the flight to no limits and that too with a halt at Jaipur for 30 minutes? AM I CRAZY? YES I AM… COZ I TRUSTED YOU
4. I DEMAND AN EXPLAINATION!!!! I have the right to information
5. And when I call up your call centre in the night asking them for an explanation and then ask for your supervisor to speak to me… I was kept on hold for 20 minutes without any information… Like a fool I kept holding your line, only for someone to hear my woes…. AND AS EXPECTED NOTHING HAPPENED.. YOU DARE TO MAKE MISTAKES… BUT YOU DON’T DARE TO FACE THEM… COWARDS…
6. I DEMAND AN EXPLAINATION, AN APOLOGY IN WRITING AND A COMPENSATION FOR THE INCONVENEINCE CAUSED TO ME DUE TO MISTAKE AT YOUR END.

Last but not the least, Angad, pls reply to my mail only when you have facts in hand… don’t dare to give me canned responses… BETTER SO ASK SOME SENIOR TO REPLY TO ME… AS I DON’T INTEND TO TALK TO ANYONE WHO DOESN’T UNDERSTAND MY PLIGHT… HA HA I AM STILL EXPECTING YOU INHUMANS TO UNDERSTAND MY PLIGHT.. As you see my signature below, I am a customer fulfillment head and I know what these canned responses mean.

Dare you not give me A DUMB RESPONSE ELSE I WILL HAVE TO APPROACH THE CONSUMER COURT. I am marking this mail also to ones… who are not from your organization and will definitely be able to understand my plight and hence help me out with this.

Regards,
Heena Patel
Customer Fulfillment
[protected]


From: Heena Patel
Sent: Tuesday, November 20, 2007 7:12 PM
To: 'Service'; 'Angad.[protected]@makemytrip.com'
Cc: [protected]@gmail.com
Subject: RE: E ticket

Dear Angad

Thanks for the prompt service. However, the e-ticket does not carry the revised itinerary. Am sending you my old itenary which is MUM DEL Spicejet and DEL MUM Indian Airlines, which should be corrected to MUM DEL Spicejet and DEL MUM Go Air.

Regards,
Heena Patel
Customer Fulfillment
[protected]
________________________________________
From: Angad Singh [mailto:Angad.[protected]@makemytrip.com] On Behalf Of Service
Sent: Tuesday, November 20, 2007 6:41 PM
To: Heena Patel
Cc: [protected]@gmail.com
Subject: E ticket


MakeMyTrip Booking No.

FLT507269

Booking Date :

20/11/2007

PNR No. CZC5LS
Passenger Name MEGHNA KHOT
Passenger Type Adult
E-Mail
heena.[protected]@fullertonenterprises.com


TRAVEL ITINERARY


________________________________________

Flight No. RBD From To Departure Date Departure Time Arrival Date Arrival Time Airline PNR No. No. of Stops E-Ticket Number

________________________________________

SG-114 P BOM DEL 21/11/2007 11.55AM 21/11/2007 13.50PM CZC5LS

________________________________________

________________________________________


MakeMyTrip Booking No.

FLT507269

Booking Date :

20/11/2007

PNR No. CZC5LS
Passenger Name HEENA PATEL
Passenger Type Adult
E-Mail
heena.[protected]@fullertonenterprises.com


TRAVEL ITINERARY


________________________________________

Flight No. RBD From To Departure Date Departure Time Arrival Date Arrival Time Airline PNR No. No. of Stops E-Ticket Number

________________________________________

SG-114 P BOM DEL 21/11/2007 11.55AM 21/11/2007 13.50PM CZC5LS

________________________________________

MakeMyTrip Booking No.

FLT507269

Booking Date :

20/11/2007

PNR No. GD152D
Passenger Name MEGHNA KHOT
Passenger Type Adult
E-Mail
heena.[protected]@fullertonenterprises.com


TRAVEL ITINERARY


________________________________________

Flight No. RBD From To Departure Date Departure Time Arrival Date Arrival Time Airline PNR No. No. of Stops E-Ticket Number

________________________________________

G8-112 DEL BOM 21/11/2007 20.00PM 21/11/2007 22.30PM GD152D

________________________________________

________________________________________


MakeMyTrip Booking No.

FLT507269

Booking Date :

20/11/2007

PNR No. GD152D
Passenger Name HEENA PATEL
Passenger Type Adult
E-Mail
heena.[protected]@fullertonenterprises.com


TRAVEL ITINERARY


________________________________________

Flight No. RBD From To Departure Date Departure Time Arrival Date Arrival Time Airline PNR No. No. of Stops E-Ticket Number

________________________________________

G8-112 DEL BOM 21/11/2007 20.00PM 21/11/2007 22.30PM GD152D

________________________________________


Please carry a print out of e-ticket receipt along with one valid photo identity * (per adult passenger), at the time of travel.



* Following are considered as valid photo ID

1) Driving License

2) PAN Card

3) Passport

4) Voter ID Card

5) Any other Photo ID issued by Govt. of India

6) Credit Card with photograph embossed on it.



MakeMyTrip (India) Pvt. Ltd.

103 Udyog Vihar Phase I

GURGAON-122016

Haryana

INDIA

E-Mail : [protected]@makemytrip.com

Home Page : www.makemytrip.co.in



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