MakeMyTrip India Complaints & Reviews

Makemytrip was not able to issue confirmed ticket and cancelled the ticket NN[protected], 17-April-2022, just day before the travel. After 1.5 years I haven’t got the refund. Everytime I have been asked to wait for 180 days.

I am attaching all the conversation which I receive after reaching out every 6 months.

Train ticket was cancelled and amount was not refunded its been a month ago

PNR: [protected]

I made a holiday booking through Makemytrip.com in the month of April 2022 with a planned itinerary.

1) First of all, upon arriving in Singapore, they changed the entire itinerary at their convenience. How can they change the itinerary without any confirmation or approval from us?

2) The plan was to visit Singapore Water park & Sea Aquarium as per the itinerary. Just to let everyone know, these two activities are located in different stations for which you'll have to take internal Sentosa train. The pickup for the water park was done at 2 PM in the afternoon due to which we could only go to the water park as the Aquarium got closed by 5 PM itself. If they had arranged a pickup in the morning, we would have been able to visit both places but due to their mistake we missed it & the team is not ready to arrange the refund for the same telling that they haven't received the refund from the vendor.

3) Secondly, there was a return pickup on one of the days which the driver denied & told us that there was no return pickup for today. I got in touch with one of the MakeMyTrip employees through whom I had made the booking and she told me that no problem, you can go ahead & book a return private taxi & we'll refund the amount later.

4) Third, we had taken Sentosa 120 tokens & when we reached Sentosa we found that all the activities required pre-booking & the only option we were left with was i-fly. The timing of i-fly was conflicting with the return cab & again I got in touch with the MakeMyTrip employee, she told me to go via a private taxi & later the refund will be arranged.

The total expenses were around 8000INR but MakeMyTrip is just providing me 4000INR that too as MakeMyTrip voucher & not a cash refund.

Really fed up with chasing customer support. It has been 3 months chasing customer support but no resolution. They just make fake promises.

I really feel that it was a great mistake to take a holiday package via MakeMyTrip. They have zero customer support systems. They really don't care about the customers I think.

Please think 100 times before you make your next booking via MakeMyTrip.

I have book hotel Carefour, Ahmedabad on 2nd September. On that day i got booking confirmation email and message. But on next day 3rd September i got message from make my trip that my payment got fail. I should do repayment. But amount was already deducted from my account. So i cancelled the hotel booking on the same day. Now make my trip is saying that amount is refunded but amount is not reflecting in my account or not Even in my bank statement. Please resolve it as soon as possible.
Booking ID - NH[protected]
PNR - [protected]

On 14 Augest while I was booking bus ticked Transaction timed out but amount debited from account .And not got any ticket . The Transaction was done through paytm UPI and transaction ID is[protected] .Please reverse back my amount .

Ticket PNR ARTZ9X cancelled on 26 Aug 2022 . Message received the refund initiated for a sum of Rs 5934 on 28 Aug 2022. But till now the sum is not credited in my BankAccount.

Mammen Zqachariah
Mob. [protected]

Hi there, this is regarding my latest booking from kanpur to Chandigarh on 13/08/2022 with ride on wheels through MakeMyTrip app. The driver cancelled the ticket from his end as the entire trip was cancelled due to some technical issues. Kindly help us with the refund or call us at [protected]/[protected] to discuss further. Also i have attached the email screenshot that i tried sending make my trip the same day.
Looking forward for the resolution.

Hello Indians, this online company doing big fraud just happened to me.
I had made 2 bookings for a bus from Delhi from make my trip online travel company. The day we had to go, we were 5 minutes late, so the bus man says that now they cannot take you btw he changed the location and he gave our ticket to someone else. And he used to mislead us just like that. We talked to the people of make my trip but their number does not seem to be there. And the company is not even refunding now.no costumer service and satisfaction..
make my trip is worst

On 13th of August i booked my trained from MakeMyTrip but due to some reasons i cancelled it on 19th of August at around 17:26 pm. MakeMyTrip team said I'll get my refund within 5-14 days but today is the 3rd September still didn't recieved it . In that app it's showing its refunded but it didn't reached my account. So please do the needful thing.

I just want get my refund safely in my account as soon as possible

I booked indore to mumbai bus on 16 aug 2022 through make my trip, bus reservation got cancel however company didn't refund the amount.

Booking ID#NU[protected]Reference PNR#97VD2P2T

Indore
Mumbai
Tue, 16 Aug 2022
| Departure 11:50 PM
Cancellation Done
Nakoda Holiday Makers India Pvt Ltd. - A/c-seater_sleeper
Refund Status
We have received your request . Our team will get in touch with you in 3-7 days.

when will i get refund

On 29-Aug-22; My ticket booking got cancelled itself within 2 minutes of booking to non-availability of lower birth seats. Mmt then texted me this:

[We regret the failure of your Rail booking id NR[protected] after the successful payment of Rs 1597.7.
The refund has been initiated with following details.
Total Refund : Rs 1597.7
It will take upto within 2 working days, please check your Card Statement after Wed Aug 31 20:53:25 IST 2022.]

But it’s been 6 days and no amount is refunded till date.
Whenever I call the (automated customer care) they say refund is not applicable to your booking.

What does that mean?
Where is my money?
Why isn’t the amount refunded even if the app shows “amount refunded”?

Don’t know where to start
Worst service with #Makemytrip train booking Clear trip is far more better with the service
I tried many time it says my number is temporary blocked
Waiting for my refund since it’s been 12 days being an influencer I wouldn’t to any of my connection to face the same
After getting this page saw the same for many people
If within a week I don’t get my refund would like to raise voice against closing such companies doing open fraud
And for your kind information I spoke to my bank as well they didn’t find any links connecting to it

Last 14 th Aug 2022. My Indian friend helped me to book a SRS Bus ticket from Mysore to Mumbai through mmt by her bank account. But the SRS delayed 7h 30 mins which I couldn't take it cos of my flight. My friend cancelled SRS Bus then booked new ticket for me. I talke a guy on the phone abt my bus ticket cancellation and refund. He said we will refund to your account soon and got sms regarding refund. But till now, over 14 days She hasn't got any refund from mmt. She said I'm keep checking every 3 h my bank statment But not yet refund and I went to the Bank to check abt it today as 2nd Sep but the bank said not refund from mmt. She asked me to call to mmt and I talked w them. They said that we need Bank statment which my friend doesn't want to show them cos her financial adviser advised her that can't show them cos it's very private.

I'm a foreigner I don't have any Indian account that's why I got my Indian friend help but now I regret to buy a ticket from mmt... My Indian friends told me they don't refund you just keep asking to show them a bank statment...

Hello sir/ mam
Im booked my ticket at 13 aug and when i go to reached bus the driver was not giving permission to enter the bus they are cancell my ticket and im try to contact the customer support but i didn't
And when i try to contact the bus operator they said dont worry your ticket was cancell by me and i will back your money but i didn't get any refund and i will try to contact both of you but no one help me and i will decide this is the my last mail to your company otherwise i will write a complaint in twiter and one is consumer forum
I will shere my invoice resolved this problem and get back my refund as soon as possible

I have booked hotel tickets from makemytrip thinking I would be arriving at late night at that place and rooms might be occupied but I had to cancel trip due to an accident I cancelled the tickets after 6 hours of booking and they claimed they will refund 24 hours before check in time and it was clearly within terms, So I applied for refund at it instantly cancelled and showed refund has been initiated.PayTm Upi ending with *************@paytmbr...

B jayakumar
seat A4
seater
in rkk travels chennai to hosur 23 aug 2022 10 25 pm
make my trip bus ID NU[protected]
amount not reserved so kindly take action please send the refund amount

Dear Sir/Madam,
with due respect I am Gopal Ghorai would like to inform you that Rs. 2958.68 is not credited to my account, which supposed to received on 26.08.22, but your website is showing the refunded to my account on 26th Aug'22. How is it possible???
Please refund my amount as soon as possible.
Thanking you
Gopal Ghorai

(Dear *Gopal*,

We regret to inform you that your *Rail* booking (ID NR[protected]) has *failed due to a technical glitch*. We sincerely apologise for the inconvenience caused. We have therefore initiated a refund of *Rs 2958.68* as per the details below:

Mode of Payment: ([protected]@oksbi)
Refund Amount: Rs 2958.68, It will take upto within 2 working days, please check your Card Statement after Fri Aug 26 21:17:40 IST 2022.)

Hi Team,
We have booked 2 rooms in Oyo 78288 Bella Vagues Ecr, Chennai through MMT for 11 Aug -12th Aug. We reached hotel in the night on 11th Aug around 10PM. When we reached hotel, it denied to allocate the rooms to us and said that there was no booking done.
Booking Id: NH[protected]
PNR: [protected]

We didn't stay in hotel and also money is not refunded. Kindly request you to please look into the issue as its been already 20 days now.
We have also raised ticket to oyo customer care but didn't get any response (Ticket id : [protected])

My bus was canceled by the operator, which I called on MakeMyTrip's support I emailed to, but it's been a month no email came from support email team my name is prakash paliwal and my mobile number is [protected] .

I made a train booking and the when i try to log into the account, the email id is linked to the old number and the otp is going on that number. I dont understand ho is it posible when all the updates on the train is coming on the new number. No one is responding on the customer care number