Claimed

MakeMyTrip India Complaints & Reviews

2
Last updated Apr 30, 2024
Complaints 8078
Resolved
3068
Unresolved
5010
Quick Links
Statistics
Share
Contacts

File a complaint to MakeMyTrip India

Having problems with MakeMyTrip India?

File a complaint and get it resolved by MakeMyTrip India customer care. It’s quick effective and absolutely free!

SUBMIT A COMPLAINT
MakeMyTrip India
Customer Service Contacts

MakeMyTrip India Phone Numbers

Toll free
1800 102 8747
425
407
1800 118 747
114
150
Phone
+91 12 4289 8747
383
283
+91 12 4462 8765
101
140
+91 12 4462 8747
77
141

MakeMyTrip India Website

MakeMyTrip India Head Office Address

Tower A, SP Infocity 243, Udyog Vihar, Phase 1
Gurgaon
Gurgaon District
Haryana
India
122016

MakeMyTrip India reviews & complaints page 44

Newest
  • Newest
  • Most Helpful
  • Most Popular
  • Resolved
  • Contains Photos or Videos
  • Oldest
A
Amrita Khurana
from Delhi, Delhi
Jul 29, 2022
Report
Copy

Imposing their service provider mistakes on consumer

We booked 7 tickets of bus through make my trip and after some time they just cancelled our booking by saying that their operators forgot to update the prices.
Being such a big brand we don't expect these issues from them. If they haven't updated their website it's their mistake then why we have to suffer.
Although they returned our amount but we are unable to get available seats on the respective date. They are asking for hiked...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
P
Jul 29, 2022
Report
Copy

Misbehaving with me

Driver trying to kill me...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
S
Shivanandp
Jul 28, 2022
Aug 2, 2022
This thread was updated on Aug 2, 2022
Report
Copy

GST invoice denied by Hotel and MakeMyTrip for accommodation charges.

Address:Bangalore

Hotel denied to provide gst invoice for accommodation charges.

Otium By The Oterra, Electronics city, Bangalore.
Thu, 21 Jul - Fri, 22 Jul • 1 Room • 1 Adult
PNR: [protected] Booking ID: NH[protected]
(Booked on 21 Jul, 2022)...
+2 photos
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
S
Sanabi okram
Jul 28, 2022
Report
Copy

Refund not received even after 1 month

I had cancelled a ticket on 24 of June . There In the refund status it has been updated as credited . But I had not receive the money in my account....
+1 photos
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
S
sudhindrakumar
from Bengaluru, Karnataka
Jul 28, 2022
Report
Copy

Refund for cancellation of booking

Address:Gurugram

On 25th July I made a booking on MMT for myself (sudhindra kumar) and my wife (vidya kumar) for travel from BLR to HYD on 9 August and return on 13 August. The time was about 1 PM
within minutes of the confirmation of my tickets, I called MMT and explained to them that I made mistake and actually want to travel to HYD on 10 August. MMT said they would talk tothe airline (Indigo) since it has been only 1 hour since I had made the booking....
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
N
Nimit Mehta
Jul 28, 2022
Report
Copy

Payment deducted but no ticket confirmed and no refund

Address:Ahmedabad

Dear Sir,

Registered mobile number - [protected] (Nimit Mehta)
Bus booking from Ahmedabad to Palitana
Transaction amount - Rs. 410
Transaction ID[protected]
Transaction date - 27-Jul-22
Remarks - Payment for NU[protected]

For above booking, payment of Rs. 410 has been deducted, but ticket was not confirmed. There is no intimation from MMT for bus booking confirmation...
+1 photos
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
My wallet money was deducted twice for a bus booking which was UNSUCCESSFUL but the amount has not been refunded. It's been a few days now.
I have attached the screenshot of the wallet transaction details for reference. INR 2019 DEDUCTED TWICE

My email id is [protected]@gmail.com...
+1 photos
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
K
Kastu@123
Jul 28, 2022
Report
Copy

I want to complain about my transaction

My money got deducted but my transaction failed and my ticket is also not showing...
+1 photos
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
S
shriya Rajesh
Jul 27, 2022
Report
Copy

Money deducted for a failed bus booking

Website:Make my trip

I booked through make my trip and my money got deducted from my bank account but the booking did not get processed. I want a refund of my money.

Money deducted from bank - 768.45 INR
Time deducted - 9.48 am
Date- 21 July 2022
Transaction id[protected]...
+1 photos
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
H
Hello Siddharth kumar
Jul 27, 2022
Report
Copy

Non receipt of refund/transaction id after successful payment

Hello this is regarding 2 bus bookings i made on 27 july 2022 for travel from ahmedabad to udaipur for 28th july 6.20 am by parshawnath travels through make my trip app. I didnot receive any confirmation mail/msg with any pnr even after successful deduction of of rs 489.99 twice. The app doesnot show any update about the transaction though i have the upi transaction id through my bank. Mmt doesnot have any mechanism to lodge this kind of...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
U
Ummul Baneen Jafri
Jul 27, 2022
Report
Copy

Money deducted but trip not showing

Was booking a bus on 27 July, 2022 and was hoping to book it as soon as possible but sadly i got redirected to this page RIGHT after the amount got debited from my account. my money got debited thrice and no trip shown in the profile, so i can't even discuss it with an executive because first thing they ask for is the booking id. I have proof of the money debited attached here....
+2 photos
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
S
SanketBashetti
from Pune Metropolitan Area, Maharashtra
Jul 27, 2022
Aug 8, 2022
This thread was updated on Aug 8, 2022
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
Report
Copy
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Amount deducted but booking was not done and shown in app

Address:Pune

Hi,
I was trying to book bus tickets on MMT app.

Booking bus operator: Prasanna Purple Grand
From: Khamgaon
To: Pune
Date: 29/07/2022

At first amount deducted and I was asked to wait for 10-15 minutes reflect the status in MMT app. But after several hours as well the booking was not shown in app and hence tried booking again but again the same problem was faced. So I charged twice...
+3 photos
Helpful
Be the first one to find this review helpful
Found this helpful?
1 Comment
Report
Copy
M
Munmun Mazumdar
Jul 27, 2022
Report
Copy

Kathmandu trip non assistance by MMT executives

Hi Team,

This is regarding a trip which I have booked through mmt with an executive's help who insisted on booking it from her with the lieu that she can help me directly me directly for any issues I face with the trip. Now the trip has already started from today and I still don't have any details about my relationship officer even after asking, pinging, emailing and calling the executives many times. My parents are elderly...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
Y
Yamini Atreya
Jul 27, 2022
Report
Copy

Monday deducted twice but ticket not generated

I have booked two tickets from Ahmedabad to nashik for 27 th July (by indani travels - the bus operator) but have not received the tickets as it says, need to wait for 15 minutes as they are confirming with the bus operator but it's been hours, i have not received the tickets and when I called the bus operator on my own, they said they have not received any such request. My amount has been deducted twice. And no hint is shown any where in...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
T
thaher1919
from Bhimunipatnam, Andhra Pradesh
Jul 27, 2022
Jul 31, 2022
This thread was updated on Jul 31, 2022
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
Report
Copy
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Reference No. 15648333931299648 : ID : NH73188219062392

I booked 2 rooms in Hotel B coral, pudicherry on 26th july, 2022 for night stay. When I called MakeMyTrip customer care to confirm my booking a guy named Raghu said my booking was completed and I could check in into rooms.

When I went to hotel and asked for rooms the hotel management said they have cancelled their contracts with oyo and MakeMyTrip, and they won't be able to provide rooms for us.

When I called...
+1 photos
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
A
a_myth
Jul 27, 2022
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
Report
Copy
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Money Deducted but no booking

On Monday July 25. 2022, I booked 2 bus tickets (Delhi - Nainital) on MMT app for which the payment (Rs 3030.90/-) was successful but I don't see any bookings (not even unsuccessful). Attached here is a screenshot from my Credit card statement showing the above mentioned payment.

Now that there isn't any mention of a booking on the app, I am not able to chat/call with the customer care support because first they need me to...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
S
sonia
from Delhi, Delhi
Jul 27, 2022
Report
Copy

Review

I want to change my review plz help me on that...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
Dear,
Make My Trip
Today's date is 26 July 2022 (Tuesday), when I am writting this compliant I want to tell you that yesterday on 25 July 2022 (Monday) at around the time of 16:55 pm to 17:05 pm I booked a bus/travels namely "Global travels" for Wednesday (27 July 2022) which has departure time of 8:30 from Pune (I wanted to go from Pune to Nagpur for my exam). I booked the bus from your official application after the verification...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
A
akanksham1392
Jul 26, 2022
Report
Copy

Refund for PCR PLIERS pending for over 6 months

Hi

We had booked an international flight ticket through MMT. The flight was rescheduled by the airlines and so was eligible for full refund, since we had to cancel the flight due to changes made by the airlines. The airlines confirmed on email that the flight is eligible for full refund, but MMT has not processed the full refund for over 6 months now. They have processed a really small amount so far. We have been actively trying...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
G
GOPHI.P. Assistant Professor
Jul 26, 2022
Report
Copy

Amount deducted but not tickets are not booked

This is regarding the bus ticket booking which I made on 25.07.2022 at 2 pm today from Vijayawada to Puducherry in orange tours and travels via make my trip mobile app. Whereas the seat number L8 & L9 was blocked and proceeded for payment of Rs. 3033 for 2 tickets and payment was made via phonepe app. The payment shows successful, but the ticket booking was not done. Even i tried to get cancelled notice but I can't get even that too. Hereby...
+1 photos
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy