MakeMyTrip India Complaints & Reviews

Date of Incident - 13th August 2022 (Saturday)
Client Name - Deepali Meena
Email Id of Client : meena.[protected]@gmail.com
Booking Id: NH[protected]
PNR: [protected]
Booked On: 8th August 2022 via Makemytrip India website
Hotel Name: Fateh Palace, 19, Meera Park, Bhatyani Chohtta, Udaipur, Rajasthan 313003, Udaipur, IN
2 Nights Stay - Checkin Date 13th August 2022 (After 12 PM) & Checkout Date...

I booked the ticket at MMT Customer care over the telephone. During the call the agent knew that i will cancel the ticket in future. So he has entered his MMT ID and booked the tickets.
I faced too much difficulty in contacting MMT during covid, and it was saying no Bookings on my mobile and my ID, Finally i called airlines and cancelled the ticket.
Since that day every week i am raising a ticket in MMT, they reply the refund will be credited in 3 days, but it is not credited to me.
I should get 6349 INR as refund from Air India, but i deserve full refund of my ticket at my booking card Rs 16335.
booking id-NN[protected].
Please check the attachment as a proof that booking done by Shashank and refunded to him, who is an employee of MMT.

We were booked for a hotel reservation from 14th Aug to 16th Aug but due to fever, it was not possible to travel due to current travel restrictions.

To this extent, we cancelled our flight with Indigo which agreed to fully reimburse our ticket but Makemytrip via whom we had done our hotel reservation, has not yet come up with a refund. They said that they will try and get the hotel to refund but I know that they pay the vendor...

I had a terrible experience travelling through Siva AMR travels booked through MakeMyTrip from Kodaikanal to Chennai. First of all there were no pillows, the mobile phone charging port was broken(charged mobiles are very important for a 12 hr journey) and the bus was in poor condition. During the journey the AC stopped working. The bus became very humid as there are no windows on the bus. Since it was in the middle of night, we had no other choice other than to go on the bus. Later the AC fans had also stopped working because the Dynamo of the bus became faulty. The driver had to keep the headlights off while driving on the highway to compensate for the broken dynamo. Driving on such a bus for a 12 hour journey is an inhuman thing to do.

MakeMyTrip does not provide any kind of live contact agent support through their customer care number, it only says you to go to the app after reaching all the options. The app itself is biased and only has options to resolve certain problems. There is no support email as well.

Dear Sir,

My flight(Spicejet) has been delayed by the airline by 48 Hours. So I canceled my flight and claimed the full refund based on Spicejet's cancelation policy. but I did not get a full refund.

I had a bad experience in hotel when i booked from the MMT in last September So i received a 1200 INR voucher from your end. But when ever i was trying to use it's was showing me error so i register a complaint on customer care on 2 aug 2022 and from then till now they are only sending messages like we will connect you within 24 to 48 hours but still i did not get anything and when i need to use it.They did not resolve and troubles me.

I have booked hotel through make my trip the detail as below :

Hotel Bhagyajit
Street No 1, 150 Hedgewar Nagar, Nr.Nagar Panchayat, Shirdi - 423107, Shirdi
Contact :[protected], [protected], [protected]
CHECK-IN
13
Aug 2022
Sat, 02:00 PM

1 NIGHT STAY

CHECK-OUT
14
Aug 2022
Sun, 12:00 PM

But when I had reached on 13 Aug-2022, no such hotel are there and no body had coordinate either by hotel contact no or make my trip.
Finally, I have booked another room.
Kindly make my refund and charge the harassment cost on both of party.

Dear Biswajit,

Greetings from MakeMyTrip!

This email is in reference to the refund related query for your
booking ID NR[protected].
RRN number= [protected]\1, 694
RRN number =[protected]\1, 172
KUSUM LATA
MakeMyTrip
I have been receiving this message after interacting with your customer care. Please do not cheat a senior citizen like me.
Kindly ensure refund is credited to my account by today.
Biswajit Banerjee

On the 14th august, 2022, I tried booking train tickets for two times and paid rupees 1875.40 twice which totals to rupees 3750.8 but I received refund for only for the second attempt i made in buying the tickets and didn't receive for my previous attempt. So, i kindly request for the refund to be made as soon as possible.

Mmt is fraud. I booked indigo flight through MMT which I had cancel on same day. Indigo airlines confirmed that I will get full refund and MMT said they will deduct convenience charge and I was okay with that and when after 10 days I get 21k as my refund but I confirmed withindigo airlines and they said that had fully transferred the refund amount but MMT deducted 5k from refund money. They are not responding on call and they have closed my complaint. My request I'd[protected] . I feel cheated they don't call and they even don't reply on Customer care number. I was using MMT on monthly due to the nature of my work i have to travel a lot and after this episode I have stop using MMT.

I couldn't check in at the hotel as I was covid positive and the booking was non refundable. However mmt denied refund request even though covid is considered as medical emergency.

I am trying to reach a customer support executive since last few days, there was a modification which I had to do for a cab booking which I was unable to do through the app. Tried contacting customer care but just received recorded messages. So I had to cancel and re-book, now in all this chaos the end result is that the money for cancellation shows would not be refunded. I fail to understand why? There is another cab booking I never wanted to cancel it on 1st place. This is unacceptable. There was no driver allocated, I had cancelled and re-booked then why the money is deducted. I had discussed the matter with one of the executive who promised he will resolve the matter in 48 hours still waiting for a revert

I had booked a train ticket on MakeMyTrip app, the booking ID is NR[protected]. Unfortunately, my ticket was cancelled. This was two weeks ago. My refund money of ₹1810 has still not reflected on my account. Do something about this asap. Also, there is no way we can get in contact with the customer services or customer care. No number, no email, no chat, nothing. I need my refund money back.

I did a booking through MMT on 15th august 2022 i wanted to do it for 16th but it was a mistake it took the date as 16th
I rang them about it they said they will give a resolution but they called Zone by the Park no one answered the call i myself call them Zone by the park more than 20times no one answered the call now on the 16th morning MMT says that zone has denied to change date or refund
so why didn’t they inform me yesterday abouthr same or answered the call at the very first place completely pathetic and this is not what is expected from such a 5star hotel or neither from MMT

Dear Sir/Ma'am,

I booked a cab from Delhi to Jaipur on 6th of August, all the details are mentioned in the attached file (ticket.pdf). Kindly have a look at it.

The driver asked me to pay money online but the transition got stuck and it took 2 day to process the payment. In the meantime he asked me to pay the fee as soon as possible due to some urgency, I did the second transition of 2966 Rs, as he told me, if he will get the money from the first transition then he will refund it to me. Till now he hasn't refunded it to me yet. Kindly do the needful and take action as soon as possible.

I have attached both transition phonepay receipts.
Looking forward to hearing from you.

My ticket of 12th August travel was released without my full consent and now I need to travel urgently and my queries are not being resolved.
My original ticket was originally $781. When I asked to reschedule cust care exec told me to do it without any date change amount. Later When I was in no-show time limit MMT exec asked me to pay $1800. Upon I urged him not to reschedule he said the ticket is already released and I cannot fly on 12th.
MMT is not not responding to me. this is preposterous, I am being victimised for MMT's poor management and lack o[censored]nderstanding.
Today I am in Lynnwood, Seattle (WA) still waiting for the response so that I could fly to India.

I had made a hotel booking via MMT to Ooty which was confirmed by MMT. I drove 8 hours from Bangalore to Ooty with my 3 year old and after reaching hotel got to know that they had not received any booking from MMT. After 4 hours of calls with MMT folks, and my family waiting in reception in cold weather, MMT customer care said “sorry, mistake from our side, we will refund the amount”. When we asked them to book an alternative, they said they can’t find anything and hence we should go back to Bangalore now. We drove all the way basis their confirmed booking and all they could say was – sorry, now drive back to Bangalore. They didn’t even make a reasonable attempt to find an alternative for us to stay. They did not even tell us how this mistake happened at their end. We had no option but to drive back to Bangalore which took another 10 hours. 18 hours travel in the day, and not much to our surprise our 3 year fell ill by end of the day with so much exertion. We really were very upset and expected MMT to compensate for all the trouble they caused us (not just the refund, but the entire experience o[censored]s travelling 18 hours based on incorrect confirmation send to us by them); but guess what – it’s been 4 days and they have not yet refunded the amount, forget compensating for the harassment they caused. When we called the customer care again – they said that as per records “we had requested for hotel cancellation” and hence no refund! Forget empathy and going extra mile for customers, MakeMyTrip is a completely FRAUD company looting people by making false bookings. Their customer care folks being absolutely unfriendly, cold, and giving wrong information (Kajal Rawat, Bhumit, Deepak, are some customer care folks from MMT we spoke from and “care” was the last thing in their mind).

What do I expect:
1) Refund of the FULL amount
2) Apology from MMT for the experience
3) Compensation for the 18 hours travel they made me do on that day (travel cost + because of them my daughter became unwell with this level exertion)

Respected sir/ madam

I booked a bus ticket through make my trip under the account name [protected] on 6th august 2022 at 2:11 pm. The journey details for which I booked the ticket was from Pondicherry to Chennai KOYAMBEDU CMBT for 2 seater_sleeper seats, non AC under the make my trip booking ID NU[protected], departure date 6/08/2022 and time of departure of the bus at 4:00 pm from Pondicherry Indira Gandhi statue with...

This is in reference to an issue I faced today with the hotel named Shangri La homestay, Jodhpur.
I booked a room at this hotel and I went at this hotel for checking in, the hotel was completely different from the images they had uploaded on the site .
I did not check in into this hotel and left .
Considering I had made the payment online using UPI, I am awaiting my refund if INR 1433 and have not received it yet . Request you to please process my refund at the earliest and take an action on this hotel operating with Shangri La’s name and deceptive images .

Please find my booking details below :-


*MakeMytrip Booking ID*: NH[protected]
*PNR*:[protected]
*Property Name & City*: Shangri La Homestay, Jodhpur
*Check-in Date & Time*: 14-Aug-2022, Sunday, 12 PM (Destination Time)
*Check-out Date & Time*: 15-Aug-2022, Monday, 10 AM (Destination Time)
Propert Directions: http://maps.google.com/maps?q=26.30074, 73.02517
*Property Phone Number*: [protected]

Thanks,
Shubhantika

For subject booking, hotel team is not providing me the room as per the booking, due to some technical issues, although they are providing me alternative room at another property, which is not 4*.

Since due to the long weekend situation i am not able to get other rooms/hotel as per my convenience, and also not possible for me to hunt the room now after visiting to outstation, since i came for relaxation not hunting, hence there is no other option left for me except to accept the alternative solution providing by hotel team.

I am not at all satisfy with solutions and services providing by hotel/MMT, hence i want my full refund of hotel, even though i am taking alternative solution, since it is hotel and MMT responsibility to give me the service for what i had paid one month ago.