MakeMyTrip India Complaints & Reviews

Have booked a round trip international flight ticket from New Delhi to Athens and back from 23july 2022 and return 1st Aug 2022. I need to prepone trip by a day and change to 31st July 2022. I used MAke my trip - MY BiZ account.

However, the ticket says date change allowed but the app i used says online date change not allowed. After calling customer care and speaking with Mr Shubham for 2 hours, he still says he doesn't know...

Booking id.NR[protected]. Booking date.28 June.Rs1205/-

I have booked a hotel in 24/06/2022 and stay date is 25/07/2022 but when I came to hotel for stay on 25/07/2022 then the hotelier is denied my booking then I call to customer care for this matter bur they are say please wait one hour then after 1 hour they have no call then I cancel the booking on 25/6/2022 but till date I have no recieved my refund amount.many time I have call the customer care but they are say your refund amount credited in your account in 48 hrs but till date 03/07/2022 I have not recieved my refund.

Dear Sir/ Madam,

MMT support Request ID[protected]

I was trying to book a domestic flight from SXR to COK of Indigo airlines through makemytrip.com. I booked through my credit card, however the booking was unsuccessful from MakeMytrip end though the amount of 9309/- got deducted from my credit card on 22 Jun 22 at 7.15 PM. I thought that it is a normal issue and the money will be refunded back as has happened so many times before. I called my credit card provider after two days but they told that the transaction is sucessful from their end, so I have to contact the Merchant (MakeMytrip) for refund. They even provided me with the transaction ID's of sucessful credit of amount to MakeMytrip. From then onwards, I have called MMT so many times, shared the transaction ID's with them, shared my credit card statement with them, they even told that my issues has been escaIated on high priority basis and will receive a call from the backend team within 48 hours, however the same have not happened. They are just dodging this issue and are trying not to refund the money back.

A support ticket was raised for refund on 26 Jun 22, however there is no status update from MakeMytrip from that date.

I have booked flights worth above Rs. 1, 00, 000/- during the past year from MakeMytrip, however the support they are providing in these times is very pathetic and i will reconsider my association with MakeMytrip for my further transactions.

Respected Sir/Madam,

I have booked my train ticket from Thrissur to New Delhi with booking ID : NR[protected] on 24 June 2022, Friday through online and paid an amount of Rs 7215.4 but it was unsuccessful.
It was told that the amount of Rs 7215.4 would be refunded within 2 working days, it was supposed to be refunded on Tuesday 28 June 2022.
The status of refund via tracker says that it is refunded but it's been a week and I have not received the money on my bank account.

I am attaching the details of booking that was unsuccessful.

I need to get my refund amount within 2 days to my account. Please do the necessary arrangement.

Respected Sir/Madam,

I have booked my train ticket from Thrissur to New Delhi with booking on 24 June 2022, Friday through online and paid an amount of Rs 7215.4 but it was unsuccessful.
It was told that the amount of Rs 7215.4 would be refunded within 2 working days, it was supposed to be refunded on Tuesday 28 June 2022.
The status of refund via tracker says that it is refunded but it's been a week and I have not received the money on my bank account.

I am attaching the details of booking that was unsuccessful.

I need to get my refund amount within 2 days to my account. Please do the necessary arrangement.

Hi All,
I have booked flight ticket from Delhi to Lucknow through make my trip but airline did not allow me to travel and given the hand written letter for refund . I called on make my trip helpline number and locked a complain for the same. Ref No of complain is[protected]. But refund amount is still not credit . When i called on their helpline number they are saying team is working on this but after one month still no resolution provided by the make my trip team. I write mail for the same but thye are not giving answer. Please help here.

Dear sir/ madam
I did hotel booking capital 088790 Hotel himani in shimla on dated[protected] capital through your app. I reached the hotel with my family on this day.But the hotel manager said that our hotel is already booked. Make my trip app wrongly booked my hotel.you should complaint to the make my trip team. I cannot give the room, because my all rooms already sold. We really very harsshed on that time, because it was almost mid night. We did not find hotel anywhere on that day. Any way, now I just want to refund my amount of hotel booking. Because I spent 4998 for the hotel booking. You are requested to kindly refund my amount.

I booked a trip from Pathankot to Dalhousie and Dharamshala through Make My trip.
While booking the trip, MMT customer care promised me that the driver will cover all the main view points in Dharamshala and Dalhousie but he even took us to the mentioned points in the contract.
He was very rude and didn't wanted to take us anywhere.
I called MMT customer care multiple times but they didn't helped me. They have spoiled my trip.
Now I want a refund of my payment as they didn't provided the service promised to me.

On the 12th June I had booked a flight from Halifax to Boston for the 5th July, on the same day I called MMT & requested the agent for a date change since I said I would like to take the 6th Morning flight, at the same time I told him that I was not very keen on the change & if it can be done without any extra cost then I don't mind it.
He cancelled my ticket & said I will get a full refund & that I can book a fresh ticket, while talking to him I was online and I told him that I am getting another booking of my choice so should I change the date or cancel this booking & rebook the ticket, he put me on hold and assured me that the cancellation will not cost anything, I once again confirmed with him & told him that I am making a new booking, he told me to go ahead, I completed the new booking & informed him & he said that he has cancelled the previous booking, I once again confirmed with him and he said that there will be no cancellation charges, and then I got an email from MMT, regarding that the cancellation was made due to operational problems, etc, which I have never mentioned, and this was mentioned by the agent,
I called MMT & was told that they will validate the call & refund my money & that within 48-72 hours this issue will be resolved. I called up after 3 days & was told that it was not still put up for validation, I got upset & said I was expecting a resolution in 72 hours & you have still not started the process of validating the call, I received an apology over the phone & by email.
Since then I have been daily calling MMT & sending emails but I get the same reply that they are looking into the matter, it has been three weeks now & I get the same apology, same reply that they are looking into the matter.
I had booked tickets for a vacation to meet my children in Boston & Halifax & they have spoilt my vacation.
Please help me to get my full refund as committed by the MMT agent who cancelled my flight.
Regards
Dr.Haresh Sahijwala

Hello, I booked 4 Rajdhani train tickets on 17th June from New Alipur Duar to Dimapur. Make My Trip deducted the money from my account but the booking failed. I tried the same again and the same thing happened even the second time. A total of 20, 230 INR was deducted. Make My Trip app says the amount has been refunded but it’s been over 15 days and the money has not been reflected in my account. Please help and address this.

The booking IDs are :

1. NR[protected]
2. NR[protected]

Make my trip doesn’t provide an option to update an email id of an account. They would ask us to raise a request to update an email id but if we raise a request they would come up with the same answer saying that they don’t have an option to update email of the account.
Even they provide an option to delete an account unlike other travel apps.. Which is quite irritating.
They don’t provide a customer care number.. We have...

I booked hotel in Hyderabad on 28th for 29th...I got checked in early morning so I paid extra amount 600 also. In the afternoon I went for my official work for 3 hrs...when I am back I saw some one was already entered into my room and done cleaning without my permission and thrown my personal stuff on floor. When I complaint to make my trip and hotel authority they said that was mistake and they will look into this matter. After talking to make my trip agent he promised me that he will refund my hotel amount plus he will give me voucher of 2000 from make my trip but I have not received any voucher after following for so many times. I got my hotel 70% refund after fighting with them. I need help.

I booked a train ticket for which money was debited from my account but I did not get the refund. The booking was not confirmed.

Hi,

This is regarding the message that shows my Cardless EMI loan was processed despite my booking process being failed.
I was booking my flights using MakeMyTrip on 27th June. I was given the option of ICICI cardless option via Zest money.

However, the booking failed. I later booked the ticket by using UPI successfully.
On the 28th I see that the cardless payment was availed to the failed booking.
I checked with ICICI bank, they mentioned the amount is debited and EMI is active. MakeMyTrip still hasn’t refunded and closed that EMI which was for failed process.

PFA details.
Please help me in this regard as the amount is availed for a failed booking.

Flight booking
makemytrip id: nf1fbb2qzhobvsnd2928 pnr- k5cr8q
name-bubai bhakta contact- [protected] [protected]@gmail.Com
booked on 16jun 2022 and airasia flight cancelled on 19 th jun and refund my amount 5009 on 19th jun to make my trip ..But till now today[protected] they not refunded my amount

Swiss cottage through MMT For 3 nights Paid Rs 43065 but when we reached found

Booked car self drive but car was not available at place and not getting option to cancel also by

Booked car self drive but car was not available at place and not getting option to cancel also by mmt...it's a pure fraud...please resolve

PFA

I had cancelled my ticket on 9th January 2022, from Dehradun to Mumbai.

While canceling the ticket the refund amount mentioned on the app was Rs. 17766/- (screenshot attached)
Refund application [protected] for [protected].

I got the refund on 7th March 2022 but only for Rs.1866/- ( This amount was not mentioned at any point of time.)(RRN NO.[protected]