MakeMyTrip India Complaints & Reviews

Bus was booked from lonavala to ahemadabad on date 17/08/2022 . The bus in wich we were sitting had an accident in lonavala itself . We were told by bus operator that if you take another bus, your tickets money will be refunded to you . The bus ticket was then cancel by our bus agency shree vijay travels and told that refund given by make my trip . But in the make my trip app shown trip is completed . Even after so many days we have not given refund .we will be forced to take legal action . A screen shot of cancel ticket by travel agency attached

: Refund Status for booking NF[protected]

As we have booked a bis ticket from goa to Hyderabad on 16th Aug 2022, but bus operators has cancelled the bus, so we reported in MakeMyTrip application to initiate a rufund, but application shows ticket is closed and we haven't received any refund till now.

And we are unable to connect with customer care of MakeMyTrip

Booking id : NU[protected]

Kindly let me know the status of refund pending from June, no one responding on mail not even calls.

Its regarding hotel booking.

Please refer Refund Reference Number (RRN), 6552901271416349706095 of ₹12320.0

I cancelled a booking and it was mentioned the refund will be reflected into my account within 2-3 days. The status of the refund process currently is "amount refunded", but there is sign for the credited amount in my account

It has come to my attention that an online review has been posted on the make my trip website without my knowledge or consent on January 5 2022.
I need this review to be deleted as it was posted without my knowledge or consent.

I had booked a hotel from MakeMyTrip as I had my exams in the city, when I went there for check-in the hotel staff denied that they are there on MakeMyTrip and we can not allow to check you in, he was doing this fraud just because in eleventh hour rush was increased as I mentioned because of exams and room charges were increased. Because of this I had to book another hotel, far away from my center and at almost triple the price. This was in March 2022. MakeMyTrip trip had told me the difference in the charges will be refunded and I have followed for almost 5 months now still I have not got my refund. Its waste of my time to follow up with your non user friendly ticking system and mails. My request ID is[protected]. The bank passbook was submitted twice, and everytime they say we have processed your request but there is no any update or progress. It's very frustrating posting here is my last resort, after this I'll be going to the Consumer Court where I'll ask for compensation for all the trouble and time i wasted and my refund. Have a look at the request id and please process my request.

I had booked bhurj khalifa tickets for 3 person from make my trip for which i had paid an amount of
9178.58/- on 11 august in my booking it was showing that show this voucher at eneteranse but when i
reached their they told me they do not have any bookings in my name i called many times in coutomer care
of make my trip but i was unabel to find the reason i tried till my all international minutes get over as
now i am back in india i am still trying to contact coustomer care but i am not getting conect i had
also send many mails but i am not getting the replay please solve my issue
with make my trip my contact number linked with make my trip is [protected] contact me an solve the issue

I booked train ticket from Jalandhar to Gurgaon for journey on 14 Aug 2022 and tickets were waitlisted. (PNR - [protected] and Booking Id - NR[protected])
I cancelled one ticket and got refund for the same.
For the other ticket, it remain waitlisted and the ticket was cancelled by IRCTC.
Refund not processed by MMT even after writing several mails to customer support.

I booked Delhi to Dharamshala Bus but, had to cancel as there's rains in Himachal and I checked that the route the bus was gonna take too was blocked.

While booking I paid 1986/- INR
After cancellation I received 940/- INR.

The bus I booked was a zing bus and here's the cancellation polict on Zingbus website:

https://www.zingbus.com/policies

It says
"Cancel, Anytime Before the journey start time 100% Refund"
"Within 24 hrs before the journey start time 0% Refund"
"24 hrs before the journey start time, 50% redund"

I cancelled 5 days before my journey and I have received less than half of what I initially paid.

There's no customer service phone number where you could talk to a human representative.
There's no grievance officer's email address.

This is not a customer centric company, its purely greed centric company.

I had reserved a SpiceJet flight, SG 538 slated from BLR to CCU (DOJ: 22 Aug) on 5th July (Confirmation number:[protected] for Rs. 12299 via MakeMyTrip. On July 23, I was informed that the flight is 'revised' with the following information. 'Here are the updated details: SG 136/SG 8251, August 22, Bengaluru (Terminal 1)-Delhi-Kolkata (Terminal 2), 0555 hrs - 2100 hrs.' Because the flight itinerary was highly inconvenient to my senior citizen parents, I canceled the ticket on the grounds of flight cancelation (the flight number had been altered). However, instead of a full refund of the flight fare, I received Rs. 5501 on 5th August. I made a complaint with SpiceJet customer service and AirSeva (ID : RB654643). Through AirSeva, I am assured of the refund of the outstanding amount of Rs. 6798. A Nodal officer of SpiceJet stated that the refund has been initiated on 23 Aug. Because MMT's website does not show information on such partial refunds, I want MMT to confirm the initiation of the refund and make the payment promptly upon receiving it.

I have recently booked 3 bus tickets from Bangalore to Gokarna for 26th August, 2022.
I got a call from the operator (Indus bus) that the bus for that day is cancelled due to some technical issue and the full refund is processed.
I have still not received any refund and on contacting the bus operator, they told to check with MakeMyTrip.
I raised a request for this in the app also, but without any resolution it was closed as resolved.
I have not received any update on my refund yet.
BOOKING ID - NU[protected]

Our tickets got cancelled on 20th august by bus operator and no refund is generated by anyone. Nobody is there to listen it was a bad experience from make my trip. I want someone to speak with us. My pnr no:58739 and 58740. There is no option in customer care regarding the cancellation amount or refund. We are very disappointed by your services. We contact to bus operator he sent the below attached cancel tickets.

Please take some immediate action on this issue, it's been 3 days and we didn't get our money back from mmt. It would be a great help to us.

Hi,

I had booked tickets for me and my mom on MMT on 20th Aug from NDLS to JAT in Jammu Rajdhani. However even with the amount of Rs 4605 successfully deducted, the booking failed.
A refund was initiated from MMT side and it was informed that it will reflect in 3 working days in the original payment form.
However, on checking the MMT App today, it is showing that the refund has been successfully credited to my account but I received no SMS/Email regarding this.
To be on the safer side, I downloaded my Band A/C statement also but the said amount hasn't been credited. This is blatant cheating and fraud by MMT.
Moreover, these scoundrels don't even have a consumer complaint redressal mechanism - What the hell am I supposed to do with the Self Help links!!???

Kindly refund the amount on immediate basis otherwise I will be more than happy to drag you to the consumer court.

The hotel 'Wonder Hill Guest House' Pynthorbah, Block -II, Shillong was booked through makemytrip.com on 12.08.2022, bk Id NH[protected] paying full invoice amount( Invoice No. M06HL[protected]) for one day stay on 14.08.2022. At first the hotel management were not ready to honour the booking, but on insistence they demanded extra charge for booking to be confirmed. The Management charged Rs 1100/- extra over what makemytrip.com billed us(Bill No. 073 dtd 15.08.2022). Further instead of three rooms as was offered by makemytrip only two rooms were allotted. Over and above there were no beds in the room except charpais. This has caused lot of discomfort and passed whole time of stay through uneasy moments. So a legitimate and satisfactory redressal of the complaint is awaited. It is also planned to publish the complaint through social media on lacking satisfactory compensation.

I had booked trip to thane to shirdi return journey for 20/08/2022 and 21/08/2022 but the bus was cancelled by bus operator and i am not able to get my refund.

i want immediate refund.
bus wayfare

My Booking cancel by bus conductor on call before 1 hr of travel and refund not given

Booking ID#NU[protected]Reference PNR#972KM4XNBooked On10 Aug 2022
Kanpur (uttar Pradesh)
Mathura
Wed, 10 Aug 2022
Completed
04:40 PM10 Aug, Wed
Kanpur (uttar Pradesh)
Boarding Point - Rama Devi Mandir By Pass,
Rama Devi Chowraha Landmark: Ramadevi Mandir By Pass...
7h 0m
11:40 PM10 Aug, Wed
Mathura
Drop Point - Yamuna Expressway (mathura)
Vijay Tour and Travels - A/c-seater_sleeper
2 Sleeper ( No- S12, S11 )
Download Invoice
TRAVELLER(S) (2)
Pushpendra Kumar31yrs, Male
Sleeper S12
Shikha24yrs, Female
Sleeper S11

Hello Team,

I already raised a complaint to MMT customer care on 17th August. As per their policy agent advised me to wait for 72hr for complaint to get resolved. its 5th day now and still haven't heard anything from them.

my date of travel was 14th to 16th August 2022. and they charged me twice although i have used my gift card to make this booking and then they charged me again from my credit card.

Attaching below few evidence.

On the next day I tried to call customer care Make my trip but there was no option to connect.

Now for the inconvenience that I have faced and the double money that I have paid I want my refund back from the company.

Please treat this as my formal initial mail in this concern. I want it to be sorted ASAP.

Otherwise I will take other steps to solve this.

My PNR :[protected]
Booking ID:NH[protected]
Booking Date:20 August, 2022
Booked Hotel:Oyo 14814 Hotel Vinayak

Hi,
After a lot of tries I am finally reaching out to MakeMyTrip here. This is in reference to booking id: NL[protected].
I had booked a tour package to bali but due to covid it got postponed and I received a communication from MakeMyTrip that they’ll reach out to me whenever the situation stabilises. However, I haven’t received any communication yet. It has been more than a year and my booking Id has been removed from the MakeMyTrip portal. I’ve all the mail communication documented. I have tried reaching MakeMyTrip customer care over multiple medium but unable to connect to anyone. If I do not get a response at the earliest I’m going to file a formal complaint against MakeMyTrip and make this unprofessional and unethical deed public. MakeMyTrip