MakeMyTrip India Complaints & Reviews

I had booked a flight ticket from New Delhi to Bangalore, but due to some urgency i cancelled my ticket with ref no Flight booking (NF2BP553YFED0T711963. And the same time I spoke to your associate and he/she told me your refund will credit your account. but still not reflected in my account.
i request that you please refund my money in my account, not wallet.

Regards,
SAURAV

A ticket was booked on 13-June-2022 for Mumbai to Dubai (Departure date - 18June, 2022), the cost of the ticket paid was around 17, 000 .
However the very next morning (which is 5days close to travel) we find the price of the ticket at 10, 257/ .

I have faced similar situations with hotel bookings through Make my trip earlier also, wherein I was promised that this kind of act will not be repeated.

This is utterly disgusting. Time and again cheating customer, is really not acceptable.

This time around it is matter of difference of approx - 7, 500/ .

I am surely resorting to Social Media.

My flight from Dubai has been Delayed by 4 hrs. My connecting flight from Delhi to CCU has been preponed to 6:35 pm. Nobody is responding to our msgs.

I has done booking via makemytrip
Below is the detail hotel decline check in 1day before i has informed makemytrip more than 15time i has called for resolution they were giving time to time for alternate property detail but upto the booking date they has provide me anythng and they has done harrasment me call to call manager to manager but no solution

*Dear Dhiraj*,

Thank you for choosing MakeMytrip. Your booking for THE WAYSIDE INN is *confirmed* 👍
Please find the details below👇

*MakeMytrip Booking ID*: NH[protected]
*PNR*:[protected]
*Property Name & City*: THE WAYSIDE INN, Matheran
*Check-in Date & Time*: 29-May-2022, Sunday, 11 AM (Destination Time)
*Check-out Date & Time*: 30-May-2022, Monday, 10 AM (Destination Time)
*Property Phone Number*:[protected], [protected]
*Property Directions*: http://maps.google.com/maps?q=19.00022, 73.27821
*Cancellation Policy*: This booking is partially refundable till 29-May-2022, Sunday, 11 AM (Destination Time)

Manage your booking online on *MyTrips*: https://applinks.makemytrip.com/3xjiHRgvmqb

Wish you a comfortable stay🙂🙂
Team MakeMytrip

Firstly, i was a loyal customer of Makemytrip from past 15 years i still remember making the very first booking on your website sitting alongside my father when i was just 12 years old, we booked Om Towers Hotel in Jaipur in year 2007. And the experience of the hotel booking was really very easy and it was also very first for us, in the era of agents booking a hotel on a computer was really great experience.

But that was not...

-hotel denied check-in instead of advance paid booking through MakeMyTrip portal.

-hotel also denied refund for booking amount.

-hotel location was wrong...has traveled 50km in search of hotel, have paid Rs. 900/- . Cash to the auto rickshaw.

-Tried to call on hotel reception for the correct location, OYO customer service, and MakeMyTrip customer service none of them responded.

-Hotel Staff was talking rudely and was abusing in local language. I was with my wife and child. Just imagine the impact on the child.

-hotel OYO code was different, from what was mentioned while booking, can be notice in the attached pictures.

-had to book urgently a different hotel, that to at very high price.

-At the time of booking alternative hotel, MakeMyTrip promised to give minimum compensation of at least Rs. 2500/-.

-But MakeMyTrip responding after one week of rigorous follow-ups, with mere Rs.500/- compensation amount.

-Anyhow MakeMyTrip can't compensate the suffering but they should compensate the least amount of Rs. 2500/- as promised by them.

This is to inform you that partial refund is issued for the booking id NR[protected], PNR [protected]. Travel date was 11/06/2022. The tickets were cancelled dated 10/06/2022 at 10.56am. It was covered under free cancellation in which the tickets can be cancelled before 4hrs or chart preparation whichever earlier. I did before that time frame. On cancellation 2120/- was to be credited. But only 1580/- refunded. This is harassment.

Raigarh to Raipur (Chhattisgarh)
MMT Booking ID: NU[protected]
Operator PNR: TS[protected]GMIE/111777/Ranchi-Raipur 18:00 PM
Operator Name: Shivnath Travels
Dept Date: 12/06/2022
Seats: UB10, UB9
---
Boarding Time: 02:00 AM
Boarding pt: Kewadwadi Bus Stand Raigarh.
Address: Kewadwadi Bus Stand Raigarh LandMark: Kewadwadi Bus Stand Raigarh, Landmark:,
---
Drop pt: Interstate Bus Stand Bhatagaon Raipur,
Address: Shivnath Travels, Shop No. G-17, Interstate Bus Stand, Bhatagaon, Raipur,
Contact: [protected],
---

Thanks,
Team MakeMyTrip(MMT).

Dear Team, I am using make my trip site from long time but never faced such issue what faced in this booking...refer below issue
Not accepted as not stay in a booked hotel due to below reasons..
-Hotel was unable to provide me AC room
-I demanded then they misbehaved with me
-I was with my family that time at night 10.30
-They refused entry because I demanding AC room and push me to take risk at that night time with family
-Finally I stayed in another nearby hotel

Now my two request with Make my trip
-Refund my booking amount because I had not used service
-Block that hotel due to bad service

Requesting Make my trip to resolve my case on urgent basis and stop working with such type of low level service provider.

Hotel detail
OYO Flagship 42753 BSNL Exchange
B1149, Greenfield Colony Block B, Sector 43, Faridabad, Faridabad
Contact :[protected], [protected]
CHECK-IN
12
Jun 2022
Sun, 12:00 PM

1 NIGHT STAY

CHECK-OUT
13
Jun 2022
Mon, 11:00 AM

ROOM TYPE
2 × Classic
No Meals Included

Thanks & Regards
Madan Kumar Singh
[protected]

I have requested to transfer money from my wallet to bank and amount is 4535. Request was created on 21/03/22 and money instantly debited from my Makemytrip Wallet but till now it was not credited to my bank account. Request id is[protected]. Please do needful.

I cancelled my indigo fight from Delhi to Chennai (PNR : FI2VWL ) which was booked for 5th June 2022 but they have not refunded my amount rs 5194 yet . There is no customer care service from them . Very worst service .

I have booked my flight with singapore airlines for 15th of june for around 30000 and also paid for free date change option so now i want to change my date between 28june to 3 july 2022 but they are charging me around 74000 extra for my flight. I have checked flights online on makemytrip for these date, flights are available for these dates around 55000 only with same airline. This is unfair and unacceptable.
Kindly process my complaint asap

I had cancelled the return ticket for an Indigo flight OUJLMR. The refund has been processed by Indigo on 25-May but MakeMytrip who had originally booked the ticket have still not processed the refund to the origin account. I had sent multiple support requests and tweets about the same but to no avail.

Respected Sir/ Madam,
On 10th June, 2022 morning around 8;50 am when I tried to book a hotel from MakeMyTrip, the amount was paid by me for the hotel through Google Play and the amount was deducted from my account but after that when I checked your website it was showing the hotel was not booked. Regarding that 10th June around 4:46 pm I already registered a complaint by phone and the concerned person told me within 48 hours the amount will be refunded in my account; but as of now I didn't receive my refunded amount, so I am requesting you to kindly follow-up this issue and try to solve it as early as possible. For your kind information herewith I am providing the Transaction Details, MakeMyTrip Hotel Booking Details and Refund Request Details of mine. My humble request to you please refund my money into my account as early as possible.
Thanking you,
Yours Sincerely,
Debanjan Ghsoh
UPI Transaction ID[protected]
Google Transaction ID- CICAgODn7d3DGA
MakeMyTrip Hotel Booking ID- NH[protected]
Refund Request ID[protected]

Refer Booking ID- NF2BUN10IJKPA5A95333, PNR-QSPF6H dated 15 May 2022 for Mrs Anjana Kelaneya from Pune to PortBlair on 26 May 2022. Cancelled on 23 May 2022. Original PNR - BQL8MN. Refund already made by Indigo but not yet found credited to customer. MMT is requested to refund Rs 12455/-.

I had booked 3 ticket on 26th may and paid 636/- with axis bank debit card, but due to some issue it got cancelled automatically and they said refund will reach to you within 2-3 days.
[Booking id - NR[protected]]
But i didn't get my refund so I raised issue after 3 days with [PRN - [protected]]
After that thay said refund completed and money will be reflect to your account within 2-3 days (27 may to 30 may) but i didn't get my money yet.
I have attached all necessary thing.

Dear Sir/madam,

I had booked 4 train tickets totally worth about Rs 24000/- through makemytrip website with Booking ids:
NR[protected]
NR[protected]
NR[protected]
NR[protected]
They were booked on 22/5/22 through computer without logging in as user
and cancelled on 30/5/22.
As per irctc they have refunded to make my trip on 31/5/22
Have not received the refund till date in my icici credit card. Please do the needful and let me know the status.
Please arrange to get it credited in my credit card account at the earliest

Thanks and regards
Narayan Iyer

I recently made a hotel cancellation for Radisson Dwarka and as per the notification Rs24, 000 were transferred to MMT wallet however i cannot see any funds in my account.
Pls urgently look into this issue as i need to book more hotels for my trip and need funds.

• My Booking ID: NH[protected]
• On 29th, some electricity problems in the hotel, So “Capital O 33450 Hotel La Prosperite” didn’t allow me to check-in
• I called MakeMyTrip custeomer services on next day, talked to Nishika for my refund. she opened one case, Case #[protected] and told the issue will be resolved in 24 hours.
• Even after 2 weeks, No refund or no call from MakeMyTrip.
• I called again (Phone#[protected], Jun 13th, talked to Surjith, he gave again another case number, #[protected]. He is also giving same answer. But no refund.
• As you didn’t allow me to check-in, and I booked hotel in the last minute with high price, you should refund new hotel charges: ₹ 9, 804 (Booking IDNH[protected])

Hi,
This is to state you that my flight, from Guwahati to Aizawl, PNR BW362D, in Indigo Airlines dated 17th May'22, against which Indigo Airlines initiated the entire refund amount Rs.3639/- on 8th Jun'22. Indigo had sent me a written confirmation that they have refunded the entire amount to my booking Agent, i.e. Makemytrip, because I refunded the amount through MakeMyTrip only using my Credit card ending with no. 2009. But till that I have not received the amount in my credit card on in other mode.
Kindly help.