MakeMyTrip India Complaints & Reviews

I had cancelled a ticket on 24 of June . There In the refund status it has been updated as credited . But I had not receive the money in my account.

On 25th July I made a booking on MMT for myself (sudhindra kumar) and my wife (vidya kumar) for travel from BLR to HYD on 9 August and return on 13 August. The time was about 1 PM
within minutes of the confirmation of my tickets, I called MMT and explained to them that I made mistake and actually want to travel to HYD on 10 August. MMT said they would talk tothe airline (Indigo) since it has been only 1 hour since I had made the booking. The lady (Ms. Rishika I thnink in mMT) said she would put me on a 3 party call among MMT, Indigo and myself and they said it would not be an issue since the reschduling was happening within
24 hours and refund deduction will be only for senior discount of Rs. 200/ticket and rest of the money will be credited to my original payment method which was visa credit card.
Based on this, MMT cancelled the out bound BLR-HYD flight for 9 August and I made a new booking for 10 August.
Yesterday I received an e mail from MMT as invoice for cancellation and crediting only Rs. 1772 instead of the Rs. 7900 or so which was suppose to have been the refund.
This is outrageous and simply cheating by MMT. All they have to do is to listen to the 3 party conversation and refund me the amount which is line with the agreed conversation.
i will not accept anything less than the full refund minus the senior discount.
sudhindra kumar

Dear Sir,

Registered mobile number - [protected] (Nimit Mehta)
Bus booking from Ahmedabad to Palitana
Transaction amount - Rs. 410
Transaction ID[protected]
Transaction date - 27-Jul-22
Remarks - Payment for NU[protected]

For above booking, payment of Rs. 410 has been deducted, but ticket was not confirmed. There is no intimation from MMT for bus booking confirmation or refund of such amount. Even there is no way to reach customer care to seek refund. Request you to please refund such amount at the earliest.

Regards,
Nimit Mehta

My wallet money was deducted twice for a bus booking which was UNSUCCESSFUL but the amount has not been refunded. It's been a few days now.
I have attached the screenshot of the wallet transaction details for reference. INR 2019 DEDUCTED TWICE

My email id is [protected]@gmail.com

My money got deducted but my transaction failed and my ticket is also not showing

I booked through make my trip and my money got deducted from my bank account but the booking did not get processed. I want a refund of my money.

Money deducted from bank - 768.45 INR
Time deducted - 9.48 am
Date- 21 July 2022
Transaction id[protected]

Hello this is regarding 2 bus bookings i made on 27 july 2022 for travel from ahmedabad to udaipur for 28th july 6.20 am by parshawnath travels through make my trip app. I didnot receive any confirmation mail/msg with any pnr even after successful deduction of of rs 489.99 twice. The app doesnot show any update about the transaction though i have the upi transaction id through my bank. Mmt doesnot have any mechanism to lodge this kind of complain. I need to know when would i receive the amount?

Was booking a bus on 27 July, 2022 and was hoping to book it as soon as possible but sadly i got redirected to this page RIGHT after the amount got debited from my account. my money got debited thrice and no trip shown in the profile, so i can't even discuss it with an executive because first thing they ask for is the booking id. I have proof of the money debited attached here.

Hi,
I was trying to book bus tickets on MMT app.

Booking bus operator: Prasanna Purple Grand
From: Khamgaon
To: Pune
Date: 29/07/2022

At first amount deducted and I was asked to wait for 10-15 minutes reflect the status in MMT app. But after several hours as well the booking was not shown in app and hence tried booking again but again the same problem was faced. So I charged twice but booking was not done and is not visible to me on the app.

I am attaching the screenshot for your reference.
Also attached both the transactions.
I am not able to raise any complaint with Make my trip on any platform as booking is not shown there and booking Id is not presented to me.

Hi Team,

This is regarding a trip which I have booked through mmt with an executive's help who insisted on booking it from her with the lieu that she can help me directly me directly for any issues I face with the trip. Now the trip has already started from today and I still don't have any details about my relationship officer even after asking, pinging, emailing and calling the executives many times. My parents are elderly and I wanted them to have a hassle free trip. Moreover they have not even provided me an updated holiday voucher after asking the changes incorporated since 15th July.
Very poor and bad performance by MMT executives.

I have booked two tickets from Ahmedabad to nashik for 27 th July (by indani travels - the bus operator) but have not received the tickets as it says, need to wait for 15 minutes as they are confirming with the bus operator but it's been hours, i have not received the tickets and when I called the bus operator on my own, they said they have not received any such request. My amount has been deducted twice. And no hint is shown any where in the app, i have the bank receipt as parent was done by UPI and also the screenshot

I booked 2 rooms in Hotel B coral, pudicherry on 26th july, 2022 for night stay. When I called MakeMyTrip customer care to confirm my booking a guy named Raghu said my booking was completed and I could check in into rooms.

When I went to hotel and asked for rooms the hotel management said they have cancelled their contracts with oyo and MakeMyTrip, and they won't be able to provide rooms for us.

When I called customer care they said they will contact me and provide me a solution for this issue but they had not made any form of contact beside a mail saying " We are not able to contact you with your registered mobile number".

Please help me resolve my issue and provide me a refund.

On Monday July 25. 2022, I booked 2 bus tickets (Delhi - Nainital) on MMT app for which the payment (Rs 3030.90/-) was successful but I don't see any bookings (not even unsuccessful). Attached here is a screenshot from my Credit card statement showing the above mentioned payment.

Now that there isn't any mention of a booking on the app, I am not able to chat/call with the customer care support because first they need me to select the booking which isn't there in the first place.

I would like a refund for the same. Let me know if you need more details from my side.

I want to change my review plz help me on that

Dear,
Make My Trip
Today's date is 26 July 2022 (Tuesday), when I am writting this compliant I want to tell you that yesterday on 25 July 2022 (Monday) at around the time of 16:55 pm to 17:05 pm I booked a bus/travels namely "Global travels" for Wednesday (27 July 2022) which has departure time of 8:30 from Pune (I wanted to go from Pune to Nagpur for my exam). I booked the bus from your official application after the verification of my mobile number and email id. And after selection process of seat. I entered the name, age and gender. Then I proceeded to the payment option I selected Phonepe and paid the required amount totalling of Rs. 910/- after the successful payment my money also got deducted from my bank account. I also have the payment receipt in Make My Trip application. I didn't even received the ticket on my mobile number and not even on my email account. I checked the application for booking section and the booking didn't even appeared there. And after acknowledgement of this thing I looked for your customer care and in application I didn't got their support because the system said that "You don't have any active bookings right now" even after I booked the bus right 1 hour before or so.
After that I made a call to customer care the bot voice said to click 1 for booking related queries and I pressed 1 after that bot said that "There is no bookings for this number" and asked me to tell her an alternate number which I would have entered at the time of booking. I didn't even entered any alternate number for the booking. So, I entered the same number and gave the bot OTP for which it asked, for verification in the hope to get some positive response and get me connected to any official member of Make My Trip. But it again said that my mobile number didn't had any bookings and again asked for the alternate number and OTP and again said that my number didn't have any bookings.
I again looked for the bus chart of 27 July 2022 and the seat which I had selected for myself that was selectable again which should not be working that way, right. If the booking is done and payment is made.
You might tell me that it might be an glitch or malfunction of application. Yes, I thought that too and so I waited, and even after full 24 hrs and plus 4 more hours I still haven't received my ticket on my number or email id.
The application of Make My Trip also got an update today (26 July 2022) and I updated my application too thinking that it might resolve my problem but still it didn't showed the booking that I did on 25 July 2022. And my money is still with You. I again tried to call customer care today (26 July 2022) but again got same response form that bot.
Now,
Please I want you to look into the matter quickly, and refund my full money back to me or send me the ticket before the time goes out of the booking I told you above.
And please reply quickly on this mail to me this email id might have fancy name but this is the email id I got verified for my Make My Trip application, And this is my working email id and I am serious about this.
So, kindly hurry tomorrow's date is 27 July 2022.
Please contact me as soon as possible.Most possible way please refund my money back.

Hi

We had booked an international flight ticket through MMT. The flight was rescheduled by the airlines and so was eligible for full refund, since we had to cancel the flight due to changes made by the airlines. The airlines confirmed on email that the flight is eligible for full refund, but MMT has not processed the full refund for over 6 months now. They have processed a really small amount so far. We have been actively trying to talk to the MMT refund team which is not helping us with the refund as well.

This is regarding the bus ticket booking which I made on 25.07.2022 at 2 pm today from Vijayawada to Puducherry in orange tours and travels via make my trip mobile app. Whereas the seat number L8 & L9 was blocked and proceeded for payment of Rs. 3033 for 2 tickets and payment was made via phonepe app. The payment shows successful, but the ticket booking was not done. Even i tried to get cancelled notice but I can't get even that too. Hereby i am attached the proof of payment for the same. Kindly do the needful and refund the amount as soon as possible.

I was charged for my bus booking, thought that the first booking was failed (it was showing confirming ticket with bus operator, however no booking information was received) so I booked the same seat again, but again I was charged but didn't get any confirmation or any sort of communication from makemytrip. I request an immediate refund.

My registered mobile number [protected], email : chandu.[protected]@gmail.com

P.S. the payment ID for both the payments made is shared with you below.

Hello
This is Jayanti Pradhan

On 25/07/22 I booked two bus tickets from Pune to Dombivali (Pink bus- Neeta tours) for 27/07/22 through Make My Trip (MMT) website... My payment through credit card was successful but at the same time I received message from MMT that their server is down...Hence I didn't receive tickets nor the booking Id...Now without ticket booking id I can't raise a complaint on their customer care.
I request MMT to refund ₹1011 to my mode of payment immediately.

Hi Team,

My flight from India to Manila via Bangkok which was scheduled to be depart on Feb 8th.
However Airlines cancelled the flight and Makemy trip says they requested a refund from airlines . now, its been 6 months and there is no refund yet.
Booking ID : NN2UUPPM2Y14C1GF8187

request you to help me on this.