MakeMyTrip India Complaints & Reviews

Refer Booking ID- NF2BUN10IJKPA5A95333, PNR-QSPF6H dated 15 May 2022 for Mrs Anjana Kelaneya from Pune to PortBlair on 26 May 2022. Cancelled on 23 May 2022. Original PNR - BQL8MN. Refund already made by Indigo but not yet found credited to customer. MMT is requested to refund Rs 12455/-.

I had booked 3 ticket on 26th may and paid 636/- with axis bank debit card, but due to some issue it got cancelled automatically and they said refund will reach to you within 2-3 days.
[Booking id - NR[protected]]
But i didn't get my refund so I raised issue after 3 days with [PRN - [protected]]
After that thay said refund completed and money will be reflect to your account within 2-3 days (27 may to 30 may) but i didn't get my money yet.
I have attached all necessary thing.

Dear Sir/madam,

I had booked 4 train tickets totally worth about Rs 24000/- through makemytrip website with Booking ids:
NR[protected]
NR[protected]
NR[protected]
NR[protected]
They were booked on 22/5/22 through computer without logging in as user
and cancelled on 30/5/22.
As per irctc they have refunded to make my trip on 31/5/22
Have not received the refund till date in my icici credit card. Please do the needful and let me know the status.
Please arrange to get it credited in my credit card account at the earliest

Thanks and regards
Narayan Iyer

I recently made a hotel cancellation for Radisson Dwarka and as per the notification Rs24, 000 were transferred to MMT wallet however i cannot see any funds in my account.
Pls urgently look into this issue as i need to book more hotels for my trip and need funds.

• My Booking ID: NH[protected]
• On 29th, some electricity problems in the hotel, So “Capital O 33450 Hotel La Prosperite” didn’t allow me to check-in
• I called MakeMyTrip custeomer services on next day, talked to Nishika for my refund. she opened one case, Case #[protected] and told the issue will be resolved in 24 hours.
• Even after 2 weeks, No refund or no call from MakeMyTrip.
• I called again (Phone#[protected], Jun 13th, talked to Surjith, he gave again another case number, #[protected]. He is also giving same answer. But no refund.
• As you didn’t allow me to check-in, and I booked hotel in the last minute with high price, you should refund new hotel charges: ₹ 9, 804 (Booking IDNH[protected])

Hi,
This is to state you that my flight, from Guwahati to Aizawl, PNR BW362D, in Indigo Airlines dated 17th May'22, against which Indigo Airlines initiated the entire refund amount Rs.3639/- on 8th Jun'22. Indigo had sent me a written confirmation that they have refunded the entire amount to my booking Agent, i.e. Makemytrip, because I refunded the amount through MakeMyTrip only using my Credit card ending with no. 2009. But till that I have not received the amount in my credit card on in other mode.
Kindly help.

I booked a train reservation from makemytrip on 07/06/22, my booking was soon cancelled within 10 minutes, amount has been debited from my account . They said refund is initiated within 2-3 working days . It’s been a week still no refund . When I call the support they have only airlines and hotels . Seems like I will grow old waiting for this refund . Booking id NR[protected]

I locked price on MakeMyTrip website for my Booking number : NF2QMQ6EPK07WG9M0065

But on going for booking later message pops up that flight tickets are not available.

They said they will raised a refund but never provided the refund from 2 months.

Either they do it in 1 week or I should start defaming of their services on twitter and social media.

Today on 12th June, I booked a flight ticket with booking id NF2X3NXFR0HHUD909163. I had selected the date 19th June through make my trip site. It was showing blank. I attempted multiple times, it started showing flight combinations, i selected and booked the flight. To my astonishment, flight got booked for 17th June instead of 19th June. As soon as I realised this, I tried to change the dae.it didn;t allow me to do online. I raised a service ticket request. Now I am being asked to pay Rs 15000 penalty where as booking charges is 17000. For middle class people this is pinching the pocket. We run entire family in 15000 per month. Request to change the booking date from 17th to 19th June without taking additional fees. I need this urgently. I don;t want to spend any additional fees. Please assist

Hi i have booked a flight ticket on Amazon through Makemy trip on 3rd june for 1st july from delhi to patna round trip but due to certain circumstances i have to reschedule my booking for a later date. (Make my trip booking id- : NF1WFXN4LYMSQY9E6499).
But from last 02 days i have been trying to contact makemy trip for reschedule but there is no response from them they just put the call on hold for 30 minutes and call got disconnected...

I was supposed to travel to India from USA on June 7th. My brother had booked tickets from Bengaluru to Kochi for June 10th through makemytrip.com once I had landed in India. Unfortunately, before I could leave from US to India, I was tested positive for COVID. I had to cancel my tickets from US to India itself. Delta airlines gave me ecredit for the tickets on that day itself and refunded me the amount.
On the same day, my brother contacted makemytrip with my COVID report from US to cancel and get a refund from makemytrip. It has been one week and we keep getting an automated response saying the COVID report has to have a QR code. The reports in US are different from India but SONORA QUEST, a reputable lab in US is the one who gave my COVID positive report.

I send a very detailed mail after three attempts to makemytrip customer service explaining the report. Their response still seems a "cut and paste". I am not even sure anyone has read the email that I send. One week later, I am still waiting to hear anything more than an automated response. Apart from recovering from COVID, I have this added stress of dealing with makemytrip customer service.

Hotel booking NH[protected] with Gateway Suites, bengaluru, was cancelled with verbal advise to hotel and complaint resolution form of MMT as advised by their SMS., for deficiencies - no packing, unsafe place, dangerous access etc.
While booking MMT advised cancellation is subject to fee, but, now they say fee is 100%, therefore, no refund at all. ?????
Pls call [protected], email [protected]@gmail.com to resolve urgently.

Dear coustomer care,
On 15 may 2022 I had booked a train ticket from MakeMyTrip India. I have done the payment also but at last it show that the ticket has been cancelled and refund the money till now I have not get my money back please solve this issues as faster as much
Yours thankfull
Somya Joshi

I had made a booking on my MakeMyTrip. My Booking ID is NR[protected]. The train had got cancelled but we didn't receive a refund yet. IRCTC has said that they have already sent the refund to MakeMyTrip and to contact you for further details.

Dear sir/ma’am,
I had made a flight booking from Bagdogra to Bengaluru 07/06/2022, however the booking failed on the MMT app, but the money was already deducted. I did not receive any mails or service related to the booking thus, I called the customer service immediately. The coaster care person assured me that the cost will be refunded however it’s still not refunded till now.
I tried to contact MMT later after 3 days but this time I was not connected to the Costumer care person as the automated system could not find any failed booking as ten hours had already been passed.
I humbly request MMT Customer Support to help me resolve the problem as I have been a punctual customer to MMT.
I am looking forward for your earliest response

Yours sincerely

On the 30th of May, 2022, i (Vanlalhriatpuia) was booking for a flight through makemytrip. Due to name change error. I was requested to book a fresh ticket while cancelling my tickets from their end and receiving a full refund as well since i did not request for ticket cancellation and the tickets were cancelled by them which was very promising. But, i haven't received any refund at all which was promised within 7-10 working days. I would be glad if i am hereby refunded as soon as possible. I've been trying to make complaint through their email which was not working at all for a few times now.

Made 3 room booking for 3 days via make mytrip I approaching property for accommodation with family they they deny checkin and they are saying no support for bookings made by makemytrip and asked us to contact makemytrip for refund

When approached make my trip all lines engaged tried to create ticket still pe ding no resolution

We are forced to find alternate a comodatuon and money not refunded yet makemytrip not approachable for call or chat

Booking id - NU[protected]
Mobile no - [protected]
refund not received

Hi, I booked a flight for 1 adult and 2 children for 14th May 2022, from bangalore to jammu via Indore, through MakemyTrip Biz portal. I paid 31, 587.00 for the same.
Due to some personal reasons I have cancelled the flight on 14th Morning apprx 80minuts prior.
As per the cancellation guideline(ticket enclosed with guidelines) if cancellation happens before 1hr of the departure, make my trip will refund 100% of the booking amount.
MakemyTrip Biz customer care executive have confirmed the refund amount of 31, 037.00 (after deduction of 450 processing fee and 99 cancellation cover charges), I have called them not less than 8-10 times, to know the status but they either put me on long hold or disconnect the call or make false promise of getting back and resolve the issue in 24-48hours.
On 4th June 2022, one of the custome care executive shared a Refund reference number[protected] and mentioned the break up of the amount as 1149+9150+9150+9150= 28599. As per him the same has been processed, so I need to cjeck with my bank. Upon checking with my bank, they confirmed a credit of 1149 only against the refund reference number.
I have wasted a lot of time in calling and explaining my case to various people in Make my trip biz, customer care but to know relief.
I am undergoing a mental harassment and a lot of time and energies are getting consumed but to no resolution of my complaint.
I am enclosing the copy of the ticket

I tried to book a ticket through the MakeMyTrip app on the 6th of May, 2022, but the booking didn't go through after the payment was done from my side due to technical issues. The refund was to reach my account by the 9th of May, 2022. On the app, they showed that the refund was successful. But, the refund did not reflect on my bank account. There is no way to reach customer care, not a single working contact number or email. In vain to get them, I left a review on the app store with my query there. The developer responded with a link that was supposed to help me reach them but all it did was lead to their website homepage. I feel cheated and want my money back. Please do the required as soon as possible. I'll be attaching the screenshot of the refund that showed was done from the app but the amount isn't received by me.