MakeMyTrip India Complaints & Reviews

Made 3 room booking for 3 days via make mytrip I approaching property for accommodation with family they they deny checkin and they are saying no support for bookings made by makemytrip and asked us to contact makemytrip for refund

When approached make my trip all lines engaged tried to create ticket still pe ding no resolution

We are forced to find alternate a comodatuon and money not refunded yet makemytrip not approachable for call or chat

Booking id - NU[protected]
Mobile no - [protected]
refund not received

Hi, I booked a flight for 1 adult and 2 children for 14th May 2022, from bangalore to jammu via Indore, through MakemyTrip Biz portal. I paid 31, 587.00 for the same.
Due to some personal reasons I have cancelled the flight on 14th Morning apprx 80minuts prior.
As per the cancellation guideline(ticket enclosed with guidelines) if cancellation happens before 1hr of the departure, make my trip will refund 100% of the booking amount.
MakemyTrip Biz customer care executive have confirmed the refund amount of 31, 037.00 (after deduction of 450 processing fee and 99 cancellation cover charges), I have called them not less than 8-10 times, to know the status but they either put me on long hold or disconnect the call or make false promise of getting back and resolve the issue in 24-48hours.
On 4th June 2022, one of the custome care executive shared a Refund reference number[protected] and mentioned the break up of the amount as 1149+9150+9150+9150= 28599. As per him the same has been processed, so I need to cjeck with my bank. Upon checking with my bank, they confirmed a credit of 1149 only against the refund reference number.
I have wasted a lot of time in calling and explaining my case to various people in Make my trip biz, customer care but to know relief.
I am undergoing a mental harassment and a lot of time and energies are getting consumed but to no resolution of my complaint.
I am enclosing the copy of the ticket

I tried to book a ticket through the MakeMyTrip app on the 6th of May, 2022, but the booking didn't go through after the payment was done from my side due to technical issues. The refund was to reach my account by the 9th of May, 2022. On the app, they showed that the refund was successful. But, the refund did not reflect on my bank account. There is no way to reach customer care, not a single working contact number or email. In vain to get them, I left a review on the app store with my query there. The developer responded with a link that was supposed to help me reach them but all it did was lead to their website homepage. I feel cheated and want my money back. Please do the required as soon as possible. I'll be attaching the screenshot of the refund that showed was done from the app but the amount isn't received by me.

Please give my money back

How do I connect to a customer care representative? First they booked a hotel which was closed which I came to know after reaching there, now the voucher they provide as compensation is not working. And can't even find the option to connect to a human help.

Email- [protected]@gmail.com

On 9/06/2022 at 15:29:47 I had paid Rs.719 towards reserving my flight to Mumbai.

The money was debited from my account however no acknowledment was received from makemytrip.

They say they cannot help me without booking no. however they fail to understand that no acknowledgement was given by them in the first place for the amount debited from my account.

I want my money back

I booked two train tickets twice from Delhi to howrah on 2 June 2022 with mmt train booking no
NR[protected] and NR[protected]
both the above bookings were failed but amount of 6256.05/- and 6256.05/- is debited from my account. Only one booking amount is refunded but another is not refunded.

Payment by debit card
Kindly refund the amount of 6256.05/ at the earliest.

After Providing OTP for Payment, i get the message that my Order #some number is awaited.
Payment ref number :[protected].

Please understand i have not received my flight tickets due to this and i am not sure if i need to book another ticket as its neither succeeded nor failed.

Please contact me on email :[protected]@gmail.com

Regards,
Prabhat Jha

Rs.7, 755/- paid through MMT Invoice M06AI23I02761687 dated 27/05/2022 for travel date of 26-July-2022. This had Rs.309/- as convenience fees. Airlines had changed the connection flight number & Airlines offered a full refund, in their email notification. Cancellation requested through MMT website. But MMT has held back Rs.309/-. Ticket Cancellation was induced by airlines & not by me; MMT should refund Convenience fee also, as it is not able to fulfil contract of carriage. MMT does not provide any email support & I am unable to reach to a Customer Care representative through telephone.

Dear Sir,

I had raised a complaint regarding my bus booking that was cancelled by the Operator on 3rd June 2022. While on my way to catch the booked bus, I received a call from the Operator who said that the Bus is cancelled as it has met with an accident. We went to the bus stand still and could not reach to the bus operator on the contact number provided by you. That tools some extra bucks from our pocket. Even after submitting a claim form, I haven't heard on your investigation since 6 days and on the MMT app my trip is showing successful. I can't even reach a customer care representative to discuss the issue. This is a serious fraud from the Make My Trip that need to be looked into and initiate refund without delay.

The number who called and informed about Cancellation is [protected].

The Operator number on MMT booking number is [protected]( Operator did not attend the multiple calls I made before my trip)

My ticket PNR is 77H67D6U.

Kindly revert to the email and resolve it asap.

It has been a month my refund is not initiated yet which was automatically cancelled by make my trip...the amount is 5220...make my trip is a fraud app...I want my refund immediately sir...

Pl go through Booking ID : NF7ZXWEBRQB6DMU10757
Flight bengaluru to bhopal on 19 june2022 and return on 23 june 2022.
You have cancelled my flights stating that i have directly cancelled the flight with airline.
PNR TTRJTH, UM5TNP
In fact i have not cancelled these flights, only modification was done for which refund of rs 708 was issued from airline.
I tried to call your executive many times but failed to connect.everytime your all contact no IVRS directed me to my trip section.there is no option to connect with executive.
Pl note and make a correcton in my trip section, that the flight has not been cancelled by me directly through air line and keep the flights in upcoming flights in my trip section.
Thanking you
Subhash chandra

Hi Team,

I made a booking from MMT and i was charged twice for it. I made the payment at the hotel in cash and again the amount was deducted from my account. I have raised a complaint from MMT but it's been 10-12 days no action is there from them.

Complaint Ref[protected]

Thanks

Dear Sir /Madam

My self Sachin Prakash Amale.
I had a train booking on Makemy trip.com

After having all formalities of train booking,
Amount deducted through net banking HDFC bank, at the same time site got hang.
It happens twice, so the amount deducted twice ie 6667.71 x 2 = 13335.42.
Till time amount is not refunded
Request to look into matter as soon as possible.
Awaiting for you kind reply
Thanks in advance
Sachin Prakash Amale
[protected]

Dear all,

Regarding my ticket to bangalore, i have trying t cancel or modify booking but there is no option of modify so while i try t cancel ticket it was showing refund of 50% money. May i know reason. and i want my total amount refund. But will start 15 days later

I booked a room but the Hotel denied the check-in as I was stayed there earlier. What was the reason that for. While I was visiting with my husband. I don't think so there should be an issue. But they said No! We can't check-in and no refund for the same.

Booked an international ticket for travel on[protected] when the flight was cancelled by the airline due to COVID reasons. We made request for cancellations and did several follow up over emails and telephones with MMT and Airline and we were told due to heavy refund applications and financial difficulties the refund can take some months. We kept chasing regularly and recently airline told us that MMT was supposed to get refund from Airline as airline was ready to refund and had been refunding all passengers. But according to airline MMT never approached airline for refund on our ticket hence the 2 years validity for refund window is now over.

As MMT responsible for this lapse, we claim the full amount Rs.25521/- paid

I have booked a room through Make My trip website. Booking Id: NH[protected] PNR: [protected], in the name of Hitesh Chaudhary. I searched the room for the dates 24 june to 27 june but when i was making the booking, i have not seen the month it automatically jumped to july and I completed the reservation. You can check my browsing history, i never searched for 24 july to 27 july. I contacted make my trip through telephone but only auto answering machine response i get then later I contacted the hotel on same day through email.

RESPONE FROM THEM :-
Dear Guest

I am sorry but the make my trip website its not available to access from Europe.

I am not able to change the reservation as you have already paid trough the third party.

They have provided a virtual card but it will only work for the dates of the reservation originally booked.

This is one of the reason you need to get in touch with them so they can change the reservation and the authorisation for the virtual card.

Therefore, it is requested to you that pls change my dates 24th july -27th july to 24th june -27th june

My contact details : [protected]
email: [protected]@gmail.com

I have booked a train ticket from Bokaro Steel city to New Jalpaiguri station with PNR no [protected] in train No. & Name: 15661-RNC KYQ EXP under trip guarantee program with firm assurance of 3x refund. I have paid additional INR 1460 for 4 persons as trip guarantee charge. But unfortunately, the ticket was not confirmed neither partially of fully. So, as per the firmed commitment from makemytrip I suppose to get 3x refund against my total...