MakeMyTrip India Complaints & Reviews

Dear Sir/Ma'am,

My self Sonia Bathla and i booked a ticket using your website MakeMytrip.com on 27 May 2022 travelling to Jakarta from India using Malindo Airlines (PNR No. FSQVJX; Ticket snap shot attached).
As per my booking it was an extra addon Free meals inclusion with my tickets because of which i did not arranged my meal well in advance and as of my surprised when i asked for the meal at the flight i have informed that My name is not in list and i have to buy the food if i want to have which was not at all acceptable.

This happened my both the onward journey flights and after this horrible experience i am pretty sure the same will gonna happen in my return flights also.
So, now i am writing this for compensation of the problem and issue i faced due to the negligence of the website.
looking for the early and positive response from your side.

This is to bring to your urgent notice that it has been over 3 weeks but MakeMyTrip has not processed the refund from the bus cancellation by Aitiana Airwings on 18th May, 2022.This is truly pathetic service from your platform and I daresay that I am inclined to not make my bookings on MMT anymore if this is the sorry state of your customer service.

I had booked 3 seats on an AC Bus from Siliguri to Kolkata scheduled to depart at 7:00 PM from the Tenzing Norgay Bus Terminus. One night before boarding, we received a message from Aitiana Airwings that the scheduled bus had to be cancelled and that our refund worth Rs. 2835 would be processed shortly. We had to make last moment bookings to return home. We even raised a feedback on your app WITHIN 24 HOURS and the issue page shows it as resolved. However, not a single penny has been refunded.

BOOKING ID: NU[protected]
REFERENCE PNR: 677V9SCV

We even called up Aitiana Airwings on their number (provided on your platform). They told us that the refund has been processed from their company's end and that it is up to MMT now to credit it back to our account. We have even rung up your customer care number many times but it seems that you have automated the entire process and no customer care executive can be reached. Extremely poor service.

Please look into this at the earliest and help us get our money back. This is not what we expect from a platform that claims to be trustworthy.

I am also attaching screenshots of the SMS we received from the company as well as the booking e-ticket issued by you.

Look forward to a reply at the earliest.

Greetings 🎉
I booked two train tickets twice from Delhi to howrah on 2 June 2022 with mmt train booking no
NR[protected] and NR[protected]

both the above bookings were failed but amount of 6256.05/- and 6256/- is debited from my account.
Kindly refund the same at the earliest.

I have made a booking of a complete villa which includes 3 rooms through make my trip app dated June, 06, 2022 to June, 10, 2022 for 30, 000 approx for 4 nights. Next day, I recieved a call from villa owner saying our water pipe has burst so you have to cancel your booking, however, it was just an excuse to cancel my booking because make my trip made my booking for entire villa instead of single room that they generally offer in 30, 000. The villa owner accepted that it was some technical fault on make my trip website, and they asked MMT to raise the full refund. But MMT is continously harrasing me at the end moment and no support is provided from the company, everytime i call customercare they give new deadline.

Dear MMT;

This is related to my Request ID[protected].

Why there is no action from your side, even after raising the complaint again and again, No one is responding.

I am only getting sms about closure of complaint without taking any action.

I booked the Gangtok and Darjeeling package with cost me around Rs 56559/- (excluding flight) after applying my citi bank discount. (Actual cost of package is Rs 89775/-)

Now just understand the quality of service MMT given me throughout the Trip :-

1. I reached at Bagdogara airport as per plan around 13:05PM, But no one there to receive for me and my family. After calling to driver, your local vendor Mr Sunil and your operation team I finally get driver after 35min waiting in sun and heat with no proper welcome.(it may be MMT standard)

2. After reaching to Hotel (Summit Golden crescent resort and Spa, Gangtok), as per claim they not even offer welcome drink, They given me a very sub-standard room with broken table, mirror and no toiletries and freebies in room( each pic is already shared to your operation team). After calling to them they reluctant to change the room. I called your local guy Mr Kuldeep, even he raised his hand and suggested me to talk to marketing Team “Seema Chopra”. I somehow spend night in that room.

Note :- Mr Assad who supposed to me my tour manager, he not even willing to understand the problem and shows his attitude to me.(it may also be MMT culture)

3. Next 2 days the room is ok but till the time due to my bad experience with MMT total tour is spoil.

4. 4th Day when checked in hotel (Summit Swiss heritage hotel), they given me queen size bed which I realized in night since I was travelled with my 6year old baby, when I raised the concern they said, they will not help me, may do tomm. So somehow I manage that night.

5. Next day they given me room which has very low celling, no window and ventilation and they forced me to stay in that room since there is no other room available as they claim. The room was so horrible that even budget hotel has better room then this. My entire family is lived with suffocation and terror and very Next day at 6am, we check out.

Now please tell me, is this MMT standard to give such horrible memory to their customer who chosen for 4star hotels.

Your entire team is only play with our emotion and they might be knowing that no one will take care about the voice of customer and that why that not taken any action.

Since you people closed my complain without taking any action, its proved your culture.

I am just given you this formal mail if you may want to take action otherwise I may search for some legal support so that it will not repeat to other family.

Regards;
Dharmendra Singh

I have booked vivanta hotel new delhi dwarka throught make my trip PNR: [protected], Booking Id: NH[protected].
Reservation for 2 days from 5 june 22 to 7 june 22 on reservation it was shown alleals included and i have screen shots of that with booking confirmation and after payment i recived a voucher that shows two meals included i have paid extra for all meals and now they are playing blame games on hotel this is not acceptable they are justfooling customers and on asking for cancellation and refund they are saying no refund will be issued is this the professionalism of make my trip.
Will not use this website again in future.
I need my money back from these crooks

Ref: booking ID : NC[protected]
Trip from Ahmedabad international airport to Ahmedabad junction.

Driver name : Kiran gore
Car number : GJ27X4556

Driver was extremely rude throughout the trip. The vehicle number mentioned was not the vehicle he came in and was shouting continuously. He did not even come to the entrance and told my wife to go to him and find the car by herself . Misbehaved with the passenger (my wife) .he didn't know what destination he has to drop her. He dropped her away from her destination. Even though after full payment was done in advance, he rudely asked for 100 rs more because he's other car was not working which she is nowhere responsible for.

Rude and disrespectful behaviour by the driver and information not complete by make my trip.

I have booked bus ticket from Mumbai to shirdi on 04/06/22 through booking ID -NU[protected] by MakeMyTrip online booking portal with booking seat no L5&L6 boarding at 10.00pm at borivali but the same seat has not been provided by bus staff and forcely say to seat on last back seat, which is not feasible. I have paid more money for front seat .

Hello this Amisha Deol
I booked an outstation cab from vadodara to Ahmedabad airport on 1st of june 2022 at 12:15 am, total payment was done initially but the cab didn't arrive at all. Also i did not receive any information about the cab ( which i was to receive 30 mins prior ). Had to book an ola outstation cab instead in the middle of a night i was lucky they had available cabs.
Below I've attached the bill of the very same .
I want my refund initiated immediately.

I had booked ticket from Dhaka- Delhi for 5th June'22 and return on 18th june '22. However due to change in plans i wanted to cancel dhaka to delhi sector ONLY. But on make my trip the only option to cancel was full ticket . after paying 25000 INR i wud have got refund of only 7000. therefore I requested to cancel only Dhaka delhi and they refused.
now i booked another flight on n3rd hjune and came to Delhi
My 5th june ticket will be wasted

I need a refund of my dhaka-delhi sector . Pls help

sunil [protected]

Cancelling Air tickets on Delhi-Leh sector on 17th May 2022, I m yet to get my refund till

Occupied and their bookings through make my trip for that day was closed by

Booking (PNR:[protected] have been cancelled on 5/17/2022 12:08:00 PM as per your request. Please find the details below.

Refund Amount
INR 2310.00
The refund will be credited in 5 - 7 bank working days
1RAJESH, S10, M, 0
Cancelled
2NILAM, S9, F, 0
Cancelled

I booked a ticket from Bangalore to Pune on[protected] but payment was collected twice from my account. Invoice No and Booking ID are given below.
Advanced Receipt Voucher No. : M06BS23A00633550
Date 25/05/2022
Invoice No. M06BS23I00592938
Booking ID: NU[protected]

AND

Advanced Receipt Voucher No. : M06BS23A00633640
Date 25/05/2022
Invoice No. M06BS23I00592730
Booking ID: NU[protected]

Request to resolve this issue at the earliest.

Makemy trip provided an option for trip guarantee when the ticket is waitlisted and now when the ticket remains waitlisted they have cancelled our ticket and now they are giving some freaking 2x refund of some voucher.This is really unfair

Flight no. 9I 502(MKTG AI9502) supposed to fly on date 7/04/2022 at 10 AM got cancelled by the airline.
3 tickets booked through makemytrip with PNR No J193K. Not received refund yet.

Today at 12:41 pm, I tried to purchase three Siliguri-Kolkata (17:30-6:30, Lokenath Bus Service) bus tickets from MMT application . After submitting the OTP, money got deducted from bank account but I didn't receive the tickets through any message/email .

We had terrible experience at Hotel Kalpana Elite- Near BKC which we booked from 1st June to 3rd June, 2022. We were given two rooms for staying since we were 3 guests in total (me and my family). However, both rooms were not only small but also that the cupboard had cockroaches and full of smoking smell all throughout the room including washrooms. As a result of this, my father who has bronchitis problem got cold allergy. Moreover, there's no telephone inside the rooms to contact the reception. The only way to contact a hotel boy was to have his contact number saved on our mobile phones and call him when we need. But we may not be comfortable with our contact numbers being shown on some unknown person's device, right? Anyway, because of smoking smell and cockroaches in first room, we moved to the second room. This room had no single window and due to lack of proper drainage facilities in the washroom, the floor was always wet. Even in this room, we could see cockroaches on table and cupboard. Moreover, the smoking smell continued. The hotel boy arranged some odonil but that's not enough to get rid of all disadvantages we faced. Furthermore, the AC has no remote and don't work properly unless remote is arranged from another room. The walls were not probably sound-proof as we could hear sharp sounds on the ceiling. I believe that the hotel was overrated. We were feeling excessive helpless and had to leave the hotel a day earlier on 2nd June, 2022. I would like to request for refund of our lodging atleast for 2nd June as we left the hotel that day. I can't believe that it costs 11, 648 INR to live in such a hotel booked through your esteemed website. The reviews and rating were highly misguiding. Please reply ASAP.

I have booked a bus ticket from Hyderabad to Chennai on 20th of May 2022 by KKaveri Travels. On the day of travel I received a phone call from the bus operator stating that the bus has been cancelled due to some technical issue. I have raised the same concern to MakeMyTrip since I had made the bus booking from their site. But they are not giving any response and not resolving my issue nor giving me the refund amount.

Booking Id: NU[protected]
Reference PNR: 67KUCBMU
KKaveri Travels Ph no: [protected]
Concerned Person Ph no: [protected]

I booked two suit rooms through Make MyTrip for four adults and one kid on 28th may 2022 for 28th may 2022 at Hotel Aptin Crown, Velankanni, Tamil Nadu .
Booking Id:NH[protected]
amount paid:8646.00

We contacted the hotel-Aptin Crown on the same day. They had told that all the rooms are occupied and their bookings through make my trip for that day was closed by one day before itself. So no rooms were allotted for us and they have told that the amount paid will be refunded by 10 am of 29th May .

Till now the amount was not refunded and they are not responding properly. Now they are telling that the amount will be refunded by make my trip only . we are not able to contact make my trip customer care no.

Because of the irresponsibility of make my trip and Hotel management, that day was very much terrible for us and our family including 3year old kid was spend the whole night in our car itself.

Please take necessary action to refund our amount at the earliest and expecting proper clarification for this issue.