MakeMyTrip India Complaints & Reviews

Myself Kalyan Kaldate registered user of make my trip with
mob no [protected] and email id [protected]@gmail.com

I tried booking tickets today on 22 May 2022 from website of make my trip . Money deducted from sbi account but tickers not booked .
Please refund my money Rs. 1885.50

Sir
I s satish booked a ticket in morning star travels from Hyderabad to Nellore on 21/5/22 to travel on 22/5/22 in ac sleeper, at the time of booking it is ac but invoice is non ac sleeper ticket, immediately i want to modify the ticket, i proceed to change, that is before 24hrs is refund but refund show 0(zero), immediately i call to travel contact number it is switched off.
Why should you choose such a travels to us and cheating the customer
I am requesting to refund my amount
Please resolve the problem immediately otherwise we go for legal redressal

We booked a ticket with Quatar airlines on 11/022022 TOZJTK, which we have cancelled due to corona restrictions and requested for refund. We got partially refund on 17/03/2022 and refund against voucher is still pending for NOC from travel agency. I am taking continuous follow up since 17th March but make my trip is not refunding my amount. I am facing mental harrasment due to pathetic service from make my trip.

Dear sir,

On 15th April 2022, i had booked a 3 ticke bus from silligudi to Calcutta on my journey, but the bus got cancelled..but till date my money rs 3633 is not returned, so my money came back quickly, do something...

booking id:-NU[protected]
REFRENCE PNR :-57ZKHZ43
Tnx
Bhavesh tanna
Mobile number:-[protected]
Attachments area

I had tried to book a train ticket on Makemytrip. Had paid Rs.7115.37 through my debit card. The amount got debited from my account but after a few minutes it showed "Train Ticket failed due to technical glitch". On the app, it's showing that the amount has been refunded to your account, it will be reflected in a few minutes. But it has not been credited since last two days. There is no customer service or the facility to talk to an agent. I need my hard earned money back. On calling the helpline number, it says there are no booking under your name in the last 10hrs.
On the customer service link, they only help customers having issues with flight or hotel bookings.

Booking ID NR[protected]

I have no choice but to write a consumer complaint since there is no other way to reach out to Makemytrip.

Please find attached the screenshot of what's displayed on the app.

I was booking a train ticket on 19 may which was unsuccessful but my account has been debited by 2355 twice as i tried booking several times .
I have not received any update from make trip. Pls help me to get my refund.

Hi

I made a booking in make my trip and I had cancelled due to some unfortunate incident . I had promised a full refund by make my trip team and confirmed that refund will be credited in 10/12 working days . It’s more than a month now and no answers to email or phone call. These kinds of sites should be banned

Jithesh

I would like to inform that i booked 4 tickets with the booking ID NF[protected] PNR-N82FJ2 from Delhi to Guwahati on 26 sep 2021 through make my trip But timing of the flight was changed which was not suitable for us so i called to their customer care and they told to me that if i cancel my tickets the full refund will be given to me. Therefore i cancelled 3 tickets out of 4 and cancelled PNR no was TWVYFUI .But till date no refund was given to me . I request you to kindly look into the matter as soon as possible.

Booking ID - NV[protected]

Has booked for UAE visa for 4 persons. Currently only 3 visa's have been uploaded to the MMT website.

Have confirmed with UAE consulate AMER services that E-visa for 4th person has already been approved & issued a week back on 14thMay.
However MMT has not yet uploaded or sent visa thru email.
unable to reach MMT support. BOT support does not work.
Sent an email with visa details to [protected]@makemytrip.com but no response.

Please help resolve and upload or email pending visa to my account. thanks.

I booked a flight from Bangalore to Delhi for 15th May'2022 through Makemytrip website, however due to some work I rescheduled the flight from 15th May'2022 to 16th May'2022 13:55 PM (Indigo Flight). For which I have paid extra Rs. 5045/- to Makemytrip to rescheduled. I have received the notification, the flight has been booked for 16th May'2022 11:45 AM instead of 13:55 without my consent. I called on customer care helpline number[protected] and spoke to helpline associate and he asked me to change the flight by paying extra and we will check from our side; if issue persist from our side then we will refund both the amount (which I have paid at first instance and will pay on second instance). I asked the person to transfer my call to supervisor and supervisor gave to 2 options, 1) I can board the flight of 16th May'2022 11:45 AM flight and he will raise the complaint regarding the issue and will get a resolution within 48hrs 2) Pay extra to change the flight. However, due to bad experience I did not want to take the risk by paying extra to Makemytrip. So I boarded the 11:45 AM flight and on 16th May'2022, I got a call from Makemytrip and the girl asked me all the details regarding the concern and asked me to wait for 24hr for the resolution. However its been 96 hrs and I haven't received any notification or update from Makemytrip on this issue. On 19th May'2022, I talked to the suervisor and he told me we can not provide the refunds and as per the logs the mistake is from my side. I have 3 questions here.

1) If the logs were available and as per the logs I did the mistake why the supervisor did not shared the information on the very first instance (15th May'2022). I suspect they have changed the logs

2) The girl from complaint team called me on 16th May'2022 and she also did not mentioned about the logs and told me as I boarded the flight so we can not provide the refund (which I have done based on the makemytrip supervisor advise)

3) On 19th May'2022, how come this supervisor able to access the logs. He confidentally told me that the mistake is from my side not from Makemytrip side which suspect me that have changed the logs. He also told me as per the Terms and condition we can not provide you the refund.

I am expecting the fair resolution on this complaint.

My bus was canceled by the bus operator and i have initiated the full refund on the same day itself. It was suppose to be full

Booking ID - NV[protected]
I booked a UAE visa for 2 from MMT. I was informed on call that mmt had

I had booked a ticket for the 18th of May'22 for a flight at 17.20 on the website of Make my trip. Due to a technical glitch on the website, the booking got confirmed for another date on the 18th of June'22. I had to cancel the ticket for a higher fare later. They mentioned that they will charge for the cancellation and also for change of date.

I have tried booking on Make My Trip before too, but this has never happened and I seek a solution for the same.

Desired outcome: I would like a complete refund of my ticket since I had to rebook the ticket due to the technical issue from Make My Trip.

Hi,

I have posted a hotel review on mmt app on 22nd feb 2022 which I want to delete disparaged as it’s causing sensitive issues for me.

Hotel - Monarch at MIDC, Rabale
Date - 22 feb 2022
user - Mayuri Panindre

Please check and help me deleting it as soon as possible

Hi,

I have posted a hotel revie on mmt application which I can’t edit or delete now.
I want to delete it desperately as soon as possible as it causing vulnerable issues with my personal life and privacy.
Please help !!

NH[protected] i booked this hotel on 10 may for 18 may to 21st may that is today and MakeMyTrip gave me confo voucher and when today gust went for checkin they said they dnt have rooms and since thn they have been resolving the issue, inspite of giving alternate hotel they are asking to get hotel booked by own . Kindly change ur name to fake my trip . Be aware even after booking in advance your reservation can be denied #MakeMyTrip #fakemytrip #makemytripindia #FraudAlert

I have booked ticket. My money was deducted three times. Now they are not refunding my money by saying that they have not received any money but my bank is saying money is deducted three times successfully

Dear Sir / Madam,

Reference to subject booking ID, please note that I need to re-book the ticket from Dubai to Hyderabad (Emirates Airlines) from dates from 1st to 8th July 2022 for my open ticket.

I tried calling the customer service several times but my issue for re-booking was not resolved, Every time the executive says they will give me a call back in an hour but never gave a call. I request you to please look into this issue and advise this travel agent to resolve the issue at the earliest possible.

Thanks & regards,

Masood Shareef
[protected]

Booking ID: NF76S35JE89IF15G0578

Airline cancelled flight. Refund money was placed into MMT wallet.

I gave MMT bank details to transfer the refund money but was told that the money from my wallet was used on another flight (Customer Service Reference No:[protected]. I DID NOT USE THE MONEY. MMT has made a mistake. I called and emailed many times. MMT not responding.

MakeMyTrip stole Rs. 6877 and they are NOT RESPONDING!

Team,
I am Sumithra Balachander from Chennai.
I booked Hotel Vandayar in Chitambaram on 17th May, 2022 at around 8pm. But couldn't see the details in makemytrip website (Booking Id#[protected]
I lodged a complaint through customer support on the same day (Id# NF[protected]) and they informed that details will appear in 45 min from booking time. But still couldn't view the details.

I am not able to reach the customer service for cancellation and refund.

Thanks,
Sumithra Balachander
[protected]