MakeMyTrip India Complaints & Reviews

We received following text when flight was rescheduled for late departure.
This meant we would miss another connecting flight, so requested refund.

After a series of chats with MakeMytrip, they kept on saying it will be resolved in few days, then another few days etc and now not until mid-July.
This is ridiculous. I called Air India ahead Office about refund and they said MakeMyTrip have not even initiated refund.

This is bad publicity for makemytrip and generally travellers to India.

Can you help?

Dear NITA,

This is an important update regarding your upcoming Male - Mumbai flight with MakeMyTrip Booking ID NN7O7JROZEBK77Q31468. Your flight is now departing later at 17:30 on[protected].

Previous Flight Details: Male - Mumbai | AI-268 | 14:55 |[protected]
New Flight Details: Male - Mumbai | AI-268| 17:30 |[protected]

If the new flight timings are unsuitable for your travel plans, you can file a refund claim by visiting the My Trips section on the MakeMyTrip app here: https://applinks.makemytrip.com/ZUrwbDcMapb.

We thank you for your patience and understanding.
Team MakeMyTrip

We had a bus booking from Bhuntar to Delhi with booking ID - NU[protected] on 16th April 2022. We faced multiple issues -

1. The bus operator which we booked was Laxmi Holidays. A different bus came (Not belonging to Laxmi Holidays) and was delayed by 2 hours. It didn't even stop at our assigned departure location. We had to call and make driver stop the bus. He stopped after 1 KM and we have to walk that distance with all our luggage.

2. The bus was in a very bad shape, it was not fully semi sleeper as it didn't have any leg rest. Basic amenities which are promised like water bottles was also not given.

3. The bus driver was driving the bus very slowly. We had to reach our destination by 8 AM, but we reached at 12:30 PM. We had a flight at 1:10 PM which we missed and so we had to reschedule the flight which costed us around Rs.27000/- for 4 people. A huge financial loss it was for us.

4. The attitude of the bus driver and the conductor was also not good. They were not treating the customers like they should have. Each and every person in the bus faced issues. This was the worst travel experience I ever had.

Please look into this issue ASAP.

I have incurred a huge monitory loss due to misleading information provided by MakeMyTrip customer service executives and MakeMyTrip website.
I had booked a flight for my daughter via British Airways(BA-118, Booking ID: NN2QFNG0XS2UU5727367, PNR:PGCRLH paying INR 79358.0 on March 10. During booking I was not warned of travel restrictions. However yesterday I noticed that in the Air Ticket it was mentioned that Indian Nationals are not allowed transit via UK. I called up MakeMyTrip customer service centre and the executive confirmed that there is indeed a travel restriction and suggested booking another flight and cancelling this. I booked Lufthansa LH-755 via Frankfurt Booking ID: NN2TRR8HMR6L74AI7100 and PNR SXTGVF paying INR 169786.0.

Following this I checked UK Embassy and India Government links and found no such restriction and contacted British Airways Customer Service Centre. They informed that all restrictions have been removed effective Mar 27, 2022 and provided me a link https://www.britishairways.com/en-us/information/incident/coronavirus/entry-requ...⇄

I request MakemyTrip to kindly cover my loss either by providing me a flight to Canada at the same rate as I booked or by putting a hardstop to my cancellation ( I have not been refunded yet) or paying me back the excess amount I paid for Lufthansa . My daughter needs to reach by May 3rd. Please intervene and help

I am providing evidence of the misleading information in their website even today (as on 22 April 2022 )and the evidence that I found no such information when I booked

My name is Suraj, I had Booked Bus Ticket From Pune to Kolhapur from Makemytrip Application on 20th April 2022. The money got debited from my bank account but ticket didn't got booked and then I tried to reach customer service they don't have chat support nor call support please refund my money which got debited unnecessarily.
This is Evidence:
Rs.554.50 is debited from Kotak Bank a/c XXXX3934 to makemytrip.[protected]@indus on 20-04-22. To report fraud/raise dispute, click kotak.com/fraud.

14th April 2022, I booked a train ticket from vishakhapatnam to howrah in Mas src express. I completed the booking transaction by phone pe app. Although money got deducted from my bank account but the booking was not completed. The booking status was failed and quickly i booked the train from IRCTC due to emergency. Next I asked for cancellation of the ticket and refund. They promised to refund the money from 14th-18th April, but no money was refunded. Even in their app it is showing that money refunding was complete but my bank account history shows no credited amount. Please help me to get my refunded money back.

I have tried to book train tickets on 14th of April thrice . My booking was unsuccessful but amount got debited from my account for which I have raised request for refund on same day.
Today I have received the amount .
Out of which I have received 1195.40 twice and 520.4 once . Which should be 1195.4
Amount of rs 675 was less credited in my account .

You r requested to kindly check and refund me the full amount …

This is in reference to booking from Manali to Delhi 16th may, bus operator zing bus. Booking done on 19 april 2022.

I booked the ticket from MMT and at the time of booking it showed AC semi sleeper but when i got the ticket and confirmation it showed AC seater.

I tried contacting both MMT and Zing Bus but got no response, unfortunately had to cancel the booking and face cancellation charges.

I still cannot find a way to talk to customer care representative of MMT.
Please refund the full amount as this is clear case of miscommunication from MMT and Zing bus operator end.

I have screenshot where MMT shows Semi sleeper in booking confirmation and Zing shows AC seater.

Attaching screenshot for your reference.

A total of 3700rs was deducted as cancellation charges which i don't find appropriate because this is clearly a case of miscommunication from MMT and Bus operator. I would request a full refund against the abive booking ID

I made a booking through make my trip and the hotel denied entry and now these goons are not returning my back!!

Please ask MMT to get my refund back for

NU[protected]

Ticket Number
57S67B9Z

I have booked the online cab from MMT from my home to bangalore Airport for 18thApril 2022. As I reached to airport I did the rest of payment through online but the driver started shouting and was asking for the cash, I told that payment is done then he told I won't give your luggage but somehow because of fear of police he gave the luggage but in that tension I forgot my wallet in the cab and he took the wallet and didn't come to return that and because of all this drama I missed my flight also .then later I reschedule the flight from indigo counter and paid extra 2500 money.
Now MMT has to refund my flight money and cab money as because of the driver I missed the flight and wallet. Take strict action towards the driver.
Car details:
Etios-KA05AG4135

Booking id number-NC[protected]

We booked cottage at polelam Goa after seeing that they provide Tv. Bt when we reach there is no TV. When we tried to contact customer care of MakeMyTrip, they were not available. In advertisement they are showing us that we fullfill all conditions n if any problem, it will be solved within an hour or full refund bt still we r not getting any. When we contacted MakeMyTrip they tried to gave us voucher of 750 rs which is only redeem though MakeMyTrip second trip. It's fraud. After our compaint they removed TV from that hotel site but what about us. We booked only because of that. Pls help us to get satisfactory answer about this.

Hello team,

My bus operator cancelled the booking due to some issue.

I have paid 1470 amount for 2 tickets for 14th april.

Mmt didnt refund the amount to me.

Operator Name : *Sadguru travels*

Operator PNR :* 57S67B9Z*

Departure date/Boarding time : *Thu, 14 Apr 22, 09:45 PM*

Contact details : [protected]

Hello team,

I didn’t get refund of amount 1470 for booking made for 14th april.

Booking was cancelled by bus owner due to bus issue .

My Booking id : NU[protected]
Bus pnr : 57S67B9Z

This is regarding the refund of the flight that is due. As per the communication with the MMT team. The neft was processed and they gave me the UTR number. However, I checked with bank and the same was not processed as the A/c was not correct. I have the statement from bank.

Please find the attached for you reference
1. Flight tickets
2. Communication with MMT
3. Statement from bank

The matter can be summarised as follows-
1. I made the booking through MMT, which was cancelled due to covid.
2. My refund was processed.However, it was never transfered to my account.
3. When I checked with the bank, through the UTR number provided by MMT. The bank stated that the cheque/neft with the UTR was returned, as the account number was incorrect.
4. Since then, I have been trying get my refund from MMT. But the team is not effective in providing the solution.
5. I have attached the proof from bank.

Please do the needful. The amount has been due for more than a year now. It is causing me unnecessary stress.

I want to cancel my bus booked but whenever I am trying to do so, I am getting msg "Your request for Bus Cancelled by the Operator has been submitted, our agent will verify your request with the Bus Operator and will get back to you in 72 hours."
After completion of 72 hrs also no one has contacted me nor helped me. I have called many times on customer care. They are telling the same method to cancel but it is not possible because of this msg
If the refund amount increased only due to your ignorance to help us
then I am not going to pay the amount.
Worst service till now

Date: 18 April 2022
User : [protected]@gmail.com / mobile no : [protected]
My booking ID was : NF2QMQ6EPK07WG9M0065

I was booking ticket for 3 may 2022 bangalore to indore and used there price lock service. After some time I decided to book ticket but tickets are shown sold out. I mailed MakeMyTrip 2 times but not getting any response. And I have to book flight at higher price and that also for the next day.

I need the refund of of my payment, done to lock price ( useless service )

Hi Team,

BOOKING ID NL[protected]

I had a booking for the Andaman & Nicobar trip for 5N/6D.
There were a few problems during the journey, I will list down the no. of activities and hotels I wasn't able to visit due to operational reasons which the MakeMyTrip staff themselves said are canceled and you can claim a refund once you return from your trip.

Here is the list of activities we weren't able to complete:

1. Seakart Adventure in Andaman
2. Check-in at HAYWIZZ HAVELOCK ISLAND RESORTS
3. Ferry Transfer from Port Blair to Havelock Island
4. Photoshoot at Havelock
5. Entry Ticket to Elephant Beach
6. Snorkeling
7. Cab in Havelock for 2 days

Please help me with the refund for the same.

I booked my bus on MMT. And i got one message that your bus is cancelled. After that i raised complaint which is now shown closed amd money not refunded yet.

Dear Concern,
On dated 18th April 2022, I have booked a ticket from Jabalpur to Delhi (Spice jet) for dated 1st May 2022. In Make My Trip there is feature where the Intial price of a flight can be locked and we need to pay the balance payment later within a certain time period. When I had booked the ticket after making payment in the Locked price feature they had deducted the wholesome amount of the Flight from me. When I contacted...

I have canceled air ticket due to Jet airways non operational.
Flight Booking Ref: NN[protected]
Booking date:- Sun, Mar 3, 2019, 4:35 PM
Canceled Date:- Thu, Apr 18, 2019, 3:24 PM
Till date air ticket money Rs 150180.90 not refund
Kindly refund my money otherwise give facility to book another bookings
Thank you

Regards
Kunal D Wawge
Mobile No +[protected]