MakeMyTrip India Complaints & Reviews

Reference my booking I had paid for the museum of future activity, it was cancelled by MMT, reason given was unavailability of tickets, this is very sad as I was looking forward to this activity, what upset me more was that I got the tickets online, why did MMT say that tickets were not available and upset me, this is very unfair especially when the tickets were available online, I was also willing to change my dates for this activity but even that did not work, I paid only after the tickets were confirmed, why did MMT charged me when they had not confirmed the tickets & why was I told that the tickets are confirmed, what if I didn't get the tickets online since it was too late. I should get compensation from MMT for causing a lot of stress to me by cancelling the activity when tickets were available. If this is the way my tour begins I am scared how it will end.
Please do the needful at the earliest & please ensure that I don't have any more problems during my trip.
I am a Doctor & with great difficulty I have manage to schedule this trip in between my work schedule, I don't want any hassles during the trip.

Reference my booking I had paid for the museum of future activity, it was cancelled by MMT, reason given was unavailability of tickets, this is very sad as I was looking forward to this activity, what upset me more was that I got the tickets online, why did MMT say that tickets were not available and upset me, this is very unfair especially when the tickets were available online, I was also willing to change my dates for this activity but even that did not work, I paid only after the tickets were confirmed, why did MMT charged me when they had not confirmed the tickets & why was I told that the tickets are confirmed, what if I didn't get the tickets online since it was too late. I should get compensation from MMT for causing a lot of stress to me by cancelling the activity when tickets were available. If this is the way my tour begins I am scared how it will end.
Please do the needful at the earliest & please ensure that I don't have any more problems during my trip.
I am a Doctor & with great difficulty I have manage to schedule this trip in between my work schedule, I dont want any hassles during the trip.

I booked a train ticket from Coimbatore to Chennai on 29th March 2022 for 11th April 2022. The booking failed due to technical issues apparently and Rs 931.34 was debited from my bank account.

A refund was promised and in the website, it has been updated that the refund amount is credited but it's actually not credited in my bank account.

Booking Id: NR[protected]

I hope the issue is resolved. Thank you

With reference to the captioned subject, we would bring to your kind notice the amount below mentioned is automatically debited from my Bank Account to the MakeMyTrip. But neither we have initiated this payment nor we have booked any ticket against this payment. Also, it’s very strange to see that this transaction is not reflected in our MakeMyTrip login account.

Therefore, we kindly request you to please look into the matter and kindly give us credit of the same amount at the earliest. And do the needful.

That time I had been 4 Air tickets booked for Delhi through Makemytrip. That time this payment was deducted.
Given below as reference for you-
NEFT transaction reference no.: INB/[protected]Net Banking Transaction)
Date of the Transaction-:[protected]
Amount of the Transaction: Rs. 14747/-
Kindly do the needful at the earliest.

Thank you.

Best Regards,
Pritam Patil
+91 [protected]

Ticket was booked from Lucknow to Kuala Lampur on 1st April 2022 at 8:36am.
Money got deducted but did not receive ticket.
Ticket was booked from number [protected]

There is literally no customer care email address for MMT. I have tried all the below email addresses and none of them works. Horrible service.
[protected]@makemytrip.com
[protected]@makemytrip.com
I am not sure how to call MMT outside India specially from Australia.
Below is my issue. Please fix it ASAP.
I have canceled extra baggage directly from the airline(Indigo). Below is the PNR number.
PNR - NLWUYM
They have initiated the refund already from their side(Indigo) and you guys never initiated my refund.
Attaching the reference number that indigo has initiated the refund
Reference number[protected]
The refund amount is 8000 INR

We are mainly going to Dubai to see EXPO, MMT (Make my Trip) executive name called Jagruthi booked my tickets saying EXPO available on April 6th 2022 but after booking. But EXPO not available on April 06th 2022.

If MMT Executive informed me while booking the tickets about EXPO is not available definitely I have not booked my tickets with this much huge price.
Even it MMT server system mistake for accepting EXPO tickets after march 31 2022.

Even if I have booked online without consulting any of your MMT Executive I will accept it is my fault.

I have approached MMT executive name called Jagruthi. To book tickets for dubai she supposed to confirm EXPO is not available. even i have not mentioned any specific dates also. if she had booked tickets before 31st march 2022 i definitely accepted.
We are mainly going to dubai to see EXPO only. I don’t know what package she booked for us
General Package or Exclusive EXPO package.
We have taken 6N package, how ever we are going mainly to see EXPO we would like cover other activities also.
But we have already covered other activities with above mentioned earlier package NL[protected].

We thought one time with your side to see EXPO last 2 days we have not selected any activities because we would like to go to EXPO again by our own.

Coming to the point If MMT executive given information about EXPO is not available on April 6th we are not ready to book this tickets. And if Sever system also not accepted EXPO tickets to book April 6th we will inform MMT Executive not to book any tickets for dubai.

Both sides it MMT mistake only. If I have seen all the other activities for 60K for 2 persons (Previous booking with MMT :NL[protected].) Why will I go for 120000 without EXPO.

On that time when Jagruthi booked my tickets till today I have approached so many people to get some help.

Even i requested Jagruthi madam also to arrange call from her supervisor. i requested multiple times but she refused.

Even I only confirmed to Jagruthi madam about EXPO is not available after 31st March 2022. While checking internet. Because my frinds also want to join this trip so they have checked and confirmed me about EXPO.

Accidentally some of friends also want to join to see EXPO after my booking done. They have searched in google till what time that EXPO is available, we came to know that EXPO available till 31st march 2022. We immediately called to Jagruthi and confirmed that EXPO is going to end on 31st March 2022. (after completion of my booking half an hour only I confirmed that about EXPO Ending Date)

Jagruthi said she will confirm and let me know later

She called me and said after 2 days about EXPO is not available she will return that EXPO ticket money.

We are mainly going to see only EXPO what is the use giving EXPO money.

Even I tried to go little earlier ( before 31st) to see EXPO but your MMT executive said it is not possible.


I trusted blindly make my trip people because of my earlier relationship.

Even I have referred so many other people to go with only Make my trip.

Please look in to it and do the needful.

Further to any clarification on the same please feel free to contact me on my mobile no [protected] or mail me
[protected]@outlook.com (or) [protected]@gmail.com

Booking Id: NN[protected] against this booking the flight was cancelled by Air India and refund given to MMT id : 0983J14339DC4, But we have not got the refund pls initiate the refund Immediately.

Regards
Madhur Chandel
+91-[protected]

I have booked flight tickets on 27.03.2022. Total amount was Rs.40307 which includes flight ticket charges + reliance insurance + covid care health insurance. Total amount debited to me was of Rs. 40307. HOWEVER Invoice provided is of Rs. 36255 only and in this invoice, covid care health insurance of Rs.4052 is not provided to me. but the money is debited. This is clearly a fraud as money is being debited without providing services. Also, there customer care number and email are not responding. There customer care number are totally IVR based and i am not able to speak to them. No email contacts details provided by them.

I, Vividh Sekhani, have been following up since 3rd March and still MakeMyTrip has not reverted back.

On 3rd March 2022, I called up- the customer care twice and asked if there is any issue with my flight to Jodhpur on 5th March but both executives said the PNR Z2PVB is valid.
On 4th March 2022, I called up MakeMyTrip customer care again after confirming with AirIndia and then Mansi Thapa said the PNR is cancelled, without any knowledge to me or information, and I have to book another flight. She assured me she will do a call trace and revert back within 48 hours.

As 5th March Flight was for approximately Rs.11, 000 per person I had to fly top jodhpur on 4th March itself which costed me Rs.11, 735 for 2 people, and Rs. 5, 000 for extra baggage as I had to travel Indigo, and Hotel stay for 4th night for Rs.5, 600.

Similarly, the return flight on 7th March was also canceled as it was the same PNR and I had to fly on 9th March which costed me Rs. 5, 404 and additional 2 days stay Rs. 15, 194.

After continuous and multiple following up with MakeMyTrip, a higher executive Mr. Aman Kumar Jha on 9th March told me he will get back to me within 48 hours.
But again, No response from MakeMyTrip so I had emailed them again on 15th March so another higher executive Mr. Nishant called me and said he will check and revert within 1-2 hours on 16th March.

On 24th March, Anjali Khowala mailed me assuring that I will get a callback within 24-48 hours but i have mailed MakeMyTrip twice after that but no response.

They say the call trace is going on since 20 days.
I want a compensation of Rs 42, 933 for the costs I incurred and additional Rs.1, 00, 000 for the time in following up and and harassment from MakeMyTrip.

My booking was cancelled by Make-my-trip after one hour of the departure time booked. I had raised a query in this regards and asked for compensation amount of Rs.2000 (compensation) + 2000 ( paid as advance for the booking). The compensation what i was claiming was due the advance amount which I had paid to the hotel in Alappuzha, which is not refundable since the trip was cancelled because of cab cancellation by Make-my-trip without prior information. In my previous trip which i booked in Make-my-trip was cancelled by me before 30 min of the departure time and for which they had deducted the advance amount which i had paid. Hence considering the same in this case it is Make-my_trip responsibility to provide compensation amount, since they had cancelled the trip after one hour of the departure time after my enquiry only.

The trip cancellation was not informed prior to the journey and it was informed one hour after the journey, that also after my enquiry only.

I raised this issue on 26.03.2022 and it was informed from Makemytrip coustomer care that issue is raised to the higher authorities and they will contact your. I got this reply for past two days and till now i didn't receive any call from higher authorities. From yesterday i couldn't contact the customer care also and in my app it was showing that my cba trip was completed which was cancelled by the Makemytrip.

Hi, I had booked a cab on 27/03/2022 from Matheran to Mumbai. I got the details of driver so i called the driver at 3:30 pm to ask whn he will reach to the pick up point the driver said he will be 3 hours late to pick me from the pickup point cauz he was around 350 kms away from pickup point, So i complaint to MakeMyTrip customer service they said their are no other cab option for us and i was stuck in matheran i spoke around 2 hours with the customer service executive but they didn't provided any solution so at the end they said they will compensate some ex amount and they will call me back with 24 to 48 hrs but still today is 29/03/2022 no response from them and also the amount which i paid for booking is waist.
And i had done this booking via voucher when i asked them will i get my voucher back they said we are not sure that i vl get the voucher back i don't understand i[censored] guys dont want us to use the voucher then y u give us voucher.
MakeMyTrip provide really worse service i swear i would never recommend anyone.
And whn i m trying to connect to customer support for the same i m unable to connect i don't know y the hell customer care number guys had provided. I m seriously irritated and also on my app the trip is showing done which i didn't used the service.. Rlly worse service
Below are screen shot for your reference.

I cancelled my train ticket in MakeMyTrip.. In app, it shows refund processed.. But money has not received yet in bank account..
Booking Id-NR[protected]

We have a Holiday booking :
Booking ID:
NL[protected]

Partial Payment Done is not reflecting on site/app
Money already deducted.

My flight was on 24th march. I've cancelled my flight on 20th March. As per Flexi pay policy flight cancelled before three days of departure are supposed to get full refund. But i didn't get any refund. Tried to call MakeMyTrip many times. But the response was negative. Detailed Screenshot attached. Please do necessary.
Thankyou.

Date of Travel: 27/02/2022. Invoice No: M06BS[protected]
Ticket Amount: ₹454.50
On above date, during travel from Dapoli to Pune, the bus broke down in a remote location in Tamhini Ghat during late night hours.
Passengers were asked to de-board. No alternative was made available to the passengers who were stranded in the remote location. Telephone calls to the office were un-answered. Driver could offer no solution.
Finally after waitng on the road-side for 1.5 hours, the passenger Madhukar Yannawar, along with a few others, could request a passing vehicle to give him a lift to Pune after paying ₹100/-. He could reach Pune after a harrowing journey only by 2:00 am on 28th Feb.
This was shocking indeed and the least compensation required is by an immmediate full refund of ₹454.50 + ₹ 100.00 = ₹554.50.
I had already complained about this journey on the company feedback sheet and am surprised that there has been no response at all..

I booked 2 tickets for travel from Delhi - Los Angeles on Finnair through MakeMyTrip. The airline has rescheduled its flight by 48 hours which is not suitable to me hence I requested for a cancellation but the response from make my trip is vague. Even the customer care has no reply and seem to be just sitting there with no knowledge and no responsibility for any action . I want to book new tickets for another flight but my money is still stuck as I have not got any response

I have booked ticket for George Thomas for 06 May`22 02:45 AM
from BLR - Bengaluru to
06 May`22 11:30 AM
SFO - San Francisco Terminal I
JL 754, JL 58
RETURN FLIGHT - Thu, 26 May
26 May`22 01:35 PM
SFO - San Francisco Terminal I
28 May`22 12:30 AM
BLR - Bengaluru
JL 57, JL 753

The airline has cancelled above mentioned flight and MakeMyTrip.com has intimated me accordingly under their Reference No.[protected]. I have called up MakeMyTrip.com customer care to take the case forward on 21st Feb 2022 and they have confirmed that the airline has cancelled the flight and my booking is eligible for full refund. They have placed the cancellation request by themselves on call. I have received the email confirmation to that effect enclosed herewith for the ease of your reference. As per the refund policy also if the airline has cancelled the flight, I am eligible for my full refund. They have confirmed that the refund will be affected between March 18 to 23rd 2022. I have not received the refund even after repeatedly reminding and requesting for updates. On 25th March 2022 on my yet another reminder, MakeMyTrip has sent me a WhatsApp message stating that there is no refund applicable on my booking. I have raised the discrepancy showing on their website details several times with no resort. They have not resolved any of my issues. It’s huge amount and they can’t just send such an irresponsible way of reverting to my reminders. After that I have tried to call from my registered mobile number, and they have abruptly disconnected my call without transferring the call to a customer care personnel. I can prove all of these with evidentiary proof.

Hi,

My booking id is NF26JRI24UJF50LB9237, DEL To MUMBAI (31st March 2022). I want to change the flight date to 1st April 2022 ( same flight at 14:20 PM (departture) -16:30 PM (arrival). I am not able to update this on mmt website; post selecting date and desired flight, the page goes blank.

Hi,

Reference No.[protected] : Air Cancellation/NL[protected].

It has been 3 months an I am still waiting for my refund. This is giving a very bad feel to the customer delight and MMT reputation.

Kindly suggest?

Thanks!
Chirag Budhiraja
Contact no. - [protected]