MakeMyTrip India Complaints & Reviews

Hi,

I had booked a holiday package through MakeMyTrip holiday. The trip was from 31st January to 5th February 2022. The return flight was canceled by me by calling the Vistara airline and they told me to get in touch with Makemytrip to get the refund. Airline had already gave the remarks but I am not getting any help from Makemytrip. My relationship manager is not helping me to get my refund. Her name is Suman. She didn’t help me during my trip also. Such a pathetic service from Makemytrip trip. I won’t recommend anyone to choose their service.

Thanks,
Deepak Kumar Sahu
Mob: [protected]

Hereby this, I am listing the issues I faced during the trip.

· Hotel facilities: Lake Forest Resort

While checking at Hotel Lake forest resort in Munnar, the staff/ receptionist was unaware of my booking.

First, it took about half an hour to check us in even though we had a confirmed reservation. Why it took so long is beyond my comprehension.

Second, when we entered the room the beds were not properly done, there was no kettle in the room nor the sachets of coffee and tea, and the bathrooms were still dirty. The towels were missing from the room, even I complained about this many times to hotel staff and even my relationship manager for the trip but the issue remained unresolved. The towels were sent about 8:30 in the night. Similarly on the very next day the issue was the same as the housekeeping team forgetting to provide towels. I wonder what the housecleaning people at your hotel do exactly to prepare the room for the next guest. Do they have a checklist or do they just randomly go through stuff?

Further, when I asked the receptionist about the AC, He said (Mr Stilva) the AC is not working in any room so I cannot assist regarding this. Later, when I complained about this to MMT, the AC remote was provided at night around 9:00 PM. Later the AC suddenly stopped at night. I just don’t know why the MMT collaborated with such hotels if they cannot provide the services. I did not expect such service from 3 star hotels. While communicating with MMT customer service It was found the additional voucher was provided to the hotel later for AC, but if we didn’t use it as desired (since the AC was faulty) then why should the payment go to the hotel. It should be refunded.

· Hotel facilities: Hotel Grand Thekkady

· The hotel ambiance was good, the receptionist was humble to serve. The only issue that I faced during my stay at the hotel was the washroom water connection as it was under maintenance.

· Hotel facilities: AJ Park

When we entered the room in the evening, the beds were not properly done, there was no glass for water, no kettle in the room, and the bathroom was dirty. The tap was malfunctioning. The door mats were a dirty photo enclosed.

Activities

Karadiappa Viewpoint was closed.

On the first day of my stay at Munnar, I paid (around 700 per person) for an activity called ‘Evening Tea and snacks at Karadiappa Viewpoint. But it was found that the karadiappa viewpoint is closed from Covid 1st wave but MMT charges 1428 from me for that. Since the karadiappa view point was closed, the driver took us to Mountain mist view point where we had snacks and tea that roughly cost about 200 rupees for both me and my wife (bill enclosed). For this unprofessional work of management MMT is responsible and should compensate and revert money that is charged for the activities.

Kathakali show

I was charges 340/ person for shows in thekkady, but while reaching thekkady it was found that the show that was booked from agency is closed from 2020, later driver arrange ticket for kathakali show near to my hotel at thekkady for which we paid 400 rupees( bill enclosed). The money charged by MMT should be refunded to us.

I would like to hear your thoughts about my complaint and the steps that you are willing to take to prevent such incidents in the future.

I hope you agree with me that this type of service is completely unacceptable at so many levels. It is not the kind of treatment I would have expected from a 3 star hotel and prominent leader of a travel agency like MMT of your state and caliber. I am very disappointed from this bitter experience. Since it was a Honeymoon package, no honeymoon inclusion was there, I booked this trip considering the honeymoon inclusion, the customer service does not connect easily and thus neither solved my issues during the trip, it was a terrifying experience to book my trip from MMT. I will make sure in future to not book any trip from MMT.

Further, I should be compensated for all the unprofessional treatment that I faced during my trip and considering moral responsibility, make my trip-MMT should refund the money back to me.

Your quick action will be highly appreciated.

Hi
I booked an International tour of family through MakeMyTrip but in it they created a lot of hassle n problems firstly the booking received was of some hotel and they booked some other we have received a confirmation of hotel Hyatt creek height and even after reaching Dubai they picked us from airport dropped us on the same hotel but after reaching hotel we cane to know that they have done booking Hyatt Galleria Deira so after waiting for 2 hours we were dropped at that hotel . Than the complete itinerary was prepared from MMT in which we have one day warner Bros and ferrari World visit at Abu Dhabi since beginning they knew that we have these trips in itinerary than after reaching there 1 day before they informed us that we have to do 14 days valid Rt Pcr for this but they never informed us about it than all o[censored]s did it at Dubai including an infant so they troubled us a lot during the trip knowingly

Dear Team,
This is Rafeeq ahmed, I have just recently 45min booked my Bus ticket from Coimbatore ( Gandhipuran ) to Chennai ( Guduvanchery ) via make my trip app and have paid my amount through the Upi mode from PhonePe And the amount got debuted of Rs:893/- from my account but my booking was not confirmed and there is nothing Staus I can see from
My trip option in the app and I need the speedy resolution for my Amount and my booking status because I need to conform travel my trip by today itself and I need to be booked . Also I have tried your cc number but no response from anyone just ringing so pls I request u ppl to call me back asap and I need my booking upadte and mu my payment . Pls arrange a call back to me in another 30min if it doesn’t happening then i will be exclating in the consumer court and the website .

I have attached my Payment screen shot for ur reference pls reach me out on the below given number .
Rafeeq -

Thanks

I had booked 3 ticket in Makemytrip from Gudalur (ooty)HyderabadSun, 13 Mar 2022| Departure 08:15 PM,
Sri Tulasi Tours and Travels - Non A/c-seater.
After reaching the Boarding Point it was realized that there were NO SUCH BUS SERVICE is available as per the Ticket issued by Makemytrip online agencies.
As per the company travel policy I had submitted CANCELLATION and Refund request with reason Bus Cancelled by the Operator.
The rquest status is : We have received your request . Our team will get in touch with you in 3-7 days, but till date after 20 Days there is no response from the company regarding the refund of the ticket, the activity is seems to be pathetic irresponsible and cheating trend of travel business, that is not expecting from Makemytrip.
I think this complaint will make the company to remove the wrong information available in their booking channels.

I was booked Imphal - Guwahati on 2-Feb-22, Wed, Imphal D 13.55 to Guwahati A 15.05 by 6E-187 PNR: GWH46A

I cancelled my booking number is Booking ID: NF2V8PHNX50155XU4978) on Feb 1st at 19.53

You have given a refund of Rs 84

I was advised that the Name on the Covid Test Report does not match the booking. I therefore got a corrected Report from Shija Hospital, Imphal and submitted on March 11

I would appreciate if you can refund the FULL FARE Rs 3, 584

I have booked a hotel on 21st feb 2022 through make my trip
payment got deducted and successful from phonepe but booking was not succesful so i have done another payment through google pay and i didnt receive the refund
had talked with phonepe customer care they told payment received by merchant so we cant help
payment was done from phone pe
transacion ID T[protected]

I had booked a full day guided city tour of Pune on 19th of March where my pick up and Drop Location was "Four Points By Sheraton" Hotel at Viman Nagar, Pune. My Trip had started at 10:30 AM in the morning and ended by 4:30 PM (including an hour-long lunch). There were a lot of discrepancies I had faced with respect to schedule and inclusions for the trip.

1. The trip had a complimentary Lunch whereas I had paid Rs. 930 from my own pocket for having Maharashtrian Thali at Shreyas restaurant chosen by Trip guide Sachin.

2. Out of the places which were listed as part of the schedule there were 5/6 places which our guide did not take us. The places which we had not visited are -- Gandhi National Memorial, Iskcon Temple Main, Snake Park, Oldest Church of Pune, National War Memorial, Darshan Museum.

So as per the actual trip we had, in stead of full day it can be considered as a half day trip only. Hence I am looking for payment of my complimentary lunch and partial refund of my booking.

Hi,

This is to inform you that I had booked train ticket on makemytrip for Ghaziabad(GZB) to Bhubaneswar(BBS) on 16 April 2022 for 1 person.Due to certain emergency, I cancelled the booking but I have not received any refund from Make my trip.
I have tried to contact their customer support but it is utterly frustrating that there is no response from their end.

The travel details are pasted below (from my makemytrip account).

Train: KALINGAUTKAL EXP
Train Number: 18478
From: Ghaziabad(GZB)
To: Bhubaneswar(BBS)
Booking for : 1 person.
Amount Paid during booking: 2115 rupees.
Refund Amount : 1850 rupees.
Refund Processed date: 31 March 2022
Mode of payment:Phone pe

Since I have done booking on makemytrip, they should get me back my money of 1850 .

I sincerely urge the authorities to look in to my complain and hoping for an action at the earliest.

I booked bus tickets through mmg from Salem to Bangalore for 27 March 2022..The amount of ₹887 was deducted but there are no booking details on any mmt account.Also there is no option to apply for refund.
UPI transaction ID[protected]
Google transaction ID-CICAgOCt7bqhCg
From: Somya Kakra (State Bank of India) [protected]@oksbi

I bought it 15 days ago, still haven't received any voucher. It is impossible to contact customer support.

I am fed up of trying.

Please solve this at the earliest

I have booked a ticket through MakeMyTrip recently and paid extra for their trip guarantee services,

Trip was cancelled by the serviced provider And same was informed to me a day before from the service provider,

However make my trip still went ahead and sent me the ticket confirmation 4 hours prior to the trip,

I went to the station thinking that trip is reinstated,

However upon reaching to station, I came to know that the trip has already canceled day before,

Make my trip had fooled me taking extra money for trip gaurantee for the train that has been cancelled day before,

When I called customer service they washed their hands saying it’s not our fault.

I want to asked them how can they send the ticket confirmation for the train that had been cancelled day before..

When I asked my money back they refused to give me my money that I paid extra for trip gauranteed

Please do help in the mentioned situation.

Hi, I had booked a ticket from Hyderabad to Bangalore today, i.e., 2nd April 2022. I am unable to download an invoice for the same. I have been trying to get on a call with a customer support executive, but none of my calls get through. Please reach out to me at [protected]@gmail.com or on my mobile at [protected].

I had booked hotel in Janurary 2020 with booking id - NH[protected].Due to Pandemic the booking was cancelled by hotel and I was told in written by "MakeMy Trip that money will be refund in the wallet which can be used on later booking. Till now after many reminders in writing the money is not transferred to my wallet. There is no way that customer service can be contacted by phone for complaints .There are no replies to the written mails.

Reference my booking I had paid for the museum of future activity, it was cancelled by MMT, reason given was unavailability of tickets, this is very sad as I was looking forward to this activity, what upset me more was that I got the tickets online, why did MMT say that tickets were not available and upset me, this is very unfair especially when the tickets were available online, I was also willing to change my dates for this activity but even that did not work, I paid only after the tickets were confirmed, why did MMT charged me when they had not confirmed the tickets & why was I told that the tickets are confirmed, what if I didn't get the tickets online since it was too late. I should get compensation from MMT for causing a lot of stress to me by cancelling the activity when tickets were available. If this is the way my tour begins I am scared how it will end.
Please do the needful at the earliest & please ensure that I don't have any more problems during my trip.
I am a Doctor & with great difficulty I have manage to schedule this trip in between my work schedule, I don't want any hassles during the trip.

Reference my booking I had paid for the museum of future activity, it was cancelled by MMT, reason given was unavailability of tickets, this is very sad as I was looking forward to this activity, what upset me more was that I got the tickets online, why did MMT say that tickets were not available and upset me, this is very unfair especially when the tickets were available online, I was also willing to change my dates for this activity but even that did not work, I paid only after the tickets were confirmed, why did MMT charged me when they had not confirmed the tickets & why was I told that the tickets are confirmed, what if I didn't get the tickets online since it was too late. I should get compensation from MMT for causing a lot of stress to me by cancelling the activity when tickets were available. If this is the way my tour begins I am scared how it will end.
Please do the needful at the earliest & please ensure that I don't have any more problems during my trip.
I am a Doctor & with great difficulty I have manage to schedule this trip in between my work schedule, I dont want any hassles during the trip.

I booked a train ticket from Coimbatore to Chennai on 29th March 2022 for 11th April 2022. The booking failed due to technical issues apparently and Rs 931.34 was debited from my bank account.

A refund was promised and in the website, it has been updated that the refund amount is credited but it's actually not credited in my bank account.

Booking Id: NR[protected]

I hope the issue is resolved. Thank you

With reference to the captioned subject, we would bring to your kind notice the amount below mentioned is automatically debited from my Bank Account to the MakeMyTrip. But neither we have initiated this payment nor we have booked any ticket against this payment. Also, it’s very strange to see that this transaction is not reflected in our MakeMyTrip login account.

Therefore, we kindly request you to please look into the matter and kindly give us credit of the same amount at the earliest. And do the needful.

That time I had been 4 Air tickets booked for Delhi through Makemytrip. That time this payment was deducted.
Given below as reference for you-
NEFT transaction reference no.: INB/[protected]Net Banking Transaction)
Date of the Transaction-:[protected]
Amount of the Transaction: Rs. 14747/-
Kindly do the needful at the earliest.

Thank you.

Best Regards,
Pritam Patil
+91 [protected]

Ticket was booked from Lucknow to Kuala Lampur on 1st April 2022 at 8:36am.
Money got deducted but did not receive ticket.
Ticket was booked from number [protected]

There is literally no customer care email address for MMT. I have tried all the below email addresses and none of them works. Horrible service.
[protected]@makemytrip.com
[protected]@makemytrip.com
I am not sure how to call MMT outside India specially from Australia.
Below is my issue. Please fix it ASAP.
I have canceled extra baggage directly from the airline(Indigo). Below is the PNR number.
PNR - NLWUYM
They have initiated the refund already from their side(Indigo) and you guys never initiated my refund.
Attaching the reference number that indigo has initiated the refund
Reference number[protected]
The refund amount is 8000 INR