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MakeMyTrip India Complaints & Reviews

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Last updated Apr 30, 2024
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MakeMyTrip India Head Office Address

Tower A, SP Infocity 243, Udyog Vihar, Phase 1
Gurgaon
Gurgaon District
Haryana
India
122016

MakeMyTrip India reviews & complaints page 78

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H
HuntersCross
Feb 26, 2022
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Money fraud

Address:Gurgaon

I want to know why my money is not refunded i booked a bus but it hot cancelled and my refund is not received for 580rs even they closed the queries as resolved still i am begging for my own money this type of fraud should be punishable by court i should file pil and should ask money for the damage they cause me and with 50% interst for 2 year i want my money and if not burn in hell make my trip may gurgaon removed from india map it is so...
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U
ugupta0710
Feb 26, 2022
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No option to change phone number

I had india phone number and went to out of country for few months. Phone number become invalid after coming back to india and want to change phone number but it always send otp to old phone number which I can't access, it should send otp to my registered email also....
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A
Akarsh Verma
from Mumbai, Maharashtra
Feb 26, 2022
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Refund not issued as promised.

Due to covid reasons had to cancel the ticket. I was tested positive and had to cancel the tickets, the MakeMyTrip had a policy in case a traveller is tested positive the traveller gets full refund. But I did not get the full refund. I have got only 40% of the amount. Kindly please help me with this. Thank you.
Details
Akarsh Verma M
[protected]...
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A
Anuj Madaan
Feb 25, 2022
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Booking id: NL2103412905288 | trip prepone or postpone

Address:[email protected]

Hi Team,

I have been trying to contact you and your team for over a week now. But I am not getting any response. Even the relationship officer Anu Dewar is not at all responsive.

This is in regards to an upcoming trip to Andaman where the flights have been affected. My booking id is: NL[protected]

I need to either prepone my trip for 7th march or postpone it to 12th March. No other dates suit...
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S
Sunish Agarwal
Feb 25, 2022
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Unauthorized transaction

Address:kolkata

On 25th feb 2022, an unauthorized transection happened via makemytrip, in which MMT requested Rs4009 and the transection was not processed by me still the money got deducted. Now MMT is neither giving details of the transection not refunding the amount ....
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P
paul.sharmistha
from Kolkata, West Bengal
Feb 25, 2022
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Flight cancelled refund not made

Address:Kolkata

I had booked a flight ticket on MakeMyTrip. However the flight was cancelled by the airlines. The airlines made a refund to MakeMyTrip within 5 days. However it's been almost 20 days but MakeMyTrip has not returned the refund. I called them twice and every time I am told you will get the refund within 72 hours but still have not recieved anything #makemytrip MakeMyTrip...
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M
mokawe
from Kolkata, West Bengal
Feb 25, 2022
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Amount deducted but booking failed and refund not done

Hi
I tried a booking a hotel in Guwahati (Hotel Palacio) over MMT app on 23rd Feb'22 @04:19 pm. An amount of 6758/- got deducted from my bank account but the booking was cancelled. Booking Id - NH[protected].

Immediately i called up the Customer Service and created the request Id[protected] and i was promised the amount would be refunded asap.

On checking the support request tracker, I found...
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I have booked a ticket for 1feb 2022 booking id (NF794WY4U29A1ZJ24208) PNR K94H2U my delhi to bangalore Airasia 15-784 via make my trip which is rescheduled by the airline with the layover in goa 2:40mints which was not suitable for me nd i cancelled the ticket which was optional with the assurity that i'll get my 100% refund and after more than 1.5months instead of getting my 100% refund I got only 89 rupees...
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Shivangi Bhattacharyya
Feb 24, 2022
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No customer support available to modify email ID

There is no built-in option to modify my registered email ID, and in the customer support section, there is no support email or contact number either - only options available for support are past bookings. Please assist in modifying my email ID....
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R
Ramesh17c
Feb 24, 2022
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Cancelled Flight refund

Website:www.makemytrip.com

I did not receive complete refund on my international flight booking, even though the flight was cancelled by the Airlines.
MMT did not refund the MMT convenience fee, even though the flight was NOT cancelled by me. In addition, I have booked an alternate flight to the same destination from MMT, for which a convenience fee has been charged again. MMT should do a complete refund for flights cancelled by Airlines. Airlines are doing...
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S
shivendrasoni
from Lucknow, Uttar Pradesh
Feb 24, 2022
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Tripmoney prepaid card unusable

I availed the TripMoney prepaid forex card from MMT and preloaded it with Rs 2000. I received the card but when I try to activate it, the app does not open to the correct screen and there is no way to contact them I tried reaching them on social media but no response.

I want my money to be refunded as the card is useless without being activated....
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D
DShivamArora
from Dehradun, Uttarakhand
Feb 23, 2022
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Email ID Change is not available

Hi MMT Team,

I am not able to Edit my current Email ID as there is no Edit Button in my MMT Account.
Please accept my request and change email id of my current MMT Account.

Current Email ID : [protected]@gmail.com
New Email ID : [protected]@gmail.com...
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V
Vkmonline
from Vadodara, Gujarat
Feb 23, 2022
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Unable to reschedule Open ticket due to covid

Hi, can you please ask your customer care team to help me to reschedule my air india ticket booked on mmt.
. MMT TEAM SAYS CONTACT AIR INDIA AND AIRINDIA SAYS CONTACT MMT...playing like ping pong...call me back on [protected] asap. Following up from 4 days, still not resolved.your team is neither calling back, nor even bothering to reply via email, very disaapointed- hopefully customers are still important for you, writting with a hope.br...
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I had done booking for hotel in Mumbai though make my trip on FEB 23/2022 on 1;19pm amount was debited from my RBL credit card amount 17465rs but i didn't get any payment confirmation or booking confirmation how could i get my amount refund ....
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P
Pr3Reddy
from Hyderabad, Telangana
Feb 23, 2022
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Cancelled flight refund not received

In regards to my cancelled flights with PNR-OPI5HA and UJUF5C, It has been more than 3 weeks since I cancelled the flight, the Indigo people have confirmed that they sent the amount to the MakeMyTrip but MakeMyTrip hasn't sent me the money in my account.. Even on their app they say it has been processed but I have not received any money in my UPI or account.....
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M
Manishagautam
Feb 22, 2022
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Refund of flight delayed by Air India

The flight ref Flight booking (NF71PI017V0CM3PE4244) was delayed from 1 PM to evening 7 PM which i didnt want to take, The complete refund amount had to be given i.e 6600 however only 1309nwas refunded for no fault of ours.Please refund the complete amount of 6600...
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B
Bidyutjyoti Chakraborty
Feb 22, 2022
Feb 22, 2022
This thread was updated on Feb 22, 2022
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Airline cancelled ticket, my refund is denied

Address:MakeMyTrip India Pvt. Ltd., DLF Building No. 5 Tower B DLF Cyber City, DLF Phase 2 Sector 25, Gurugram, Haryana 122002, India

I had booked Go Air ticket PNR H624SS dated 25th Feb thru Makeytrip portal. Today received a message from Go Air that my flight is cancelled. I cancelled the flight on Makemytrip portal citing Airline has cancelled my fight, but surprisingly find my refund is NIL! Even MMT is deducting it's charges when Airline cancelled the flight! Please do the needful to get my refund credited....
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A
abdulhamid9735
from Thane, Maharashtra
Feb 22, 2022
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Makemytrip unable to cancel tickets, lost money

Hi Team,  

I had done Bus booking on 17 Feb 2022 evening for Bus booking from Mumbai to Indore from MakeMyTrip.com for journey on 18 Feb 2022.(Details mentioned below)
Due to unforeseen circumstances had to cancel booking at night around 8 PM but tried from MakeMyTrip App as well as MakeMyTrip website but both places getting error as "Something went wrong
Sorry, there is some error.Please try again"...
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U
ummadinaveen
from Nellore, Andhra Pradesh
Feb 20, 2022
Feb 20, 2022
This thread was updated on Feb 20, 2022
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Amount not refund

Address:gollapalem village ,vakadu mandal and post ,spsr nellore andhrapradhes

Ummadi naveen
bestha rajeswari

mobile number : [protected]

booking in 28 jan 2022 morning 10:00 ananthapur to tirupati APSRTC superluxary but bus is cancelled by bus operator so, please refund my amount

MakeMyTrip E-Ticket for Booking ID NU[protected]
Inbox

Jan 28, 2022, 8:28 AM
to me


ANDHRA PRADESH STATE ROAD TRANSPORT CORPORATIONbr...
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M
Muzzamil386
Feb 20, 2022
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Refund amount on cancellation

Hello, I booked a cab and I cancelled it due to some issues and in refund policy it was clearly mentioned that I will get refund instantly in my mmt wallet this is my booking I’d NC[protected] and I haven’t got my refund yet I don’t know in your service what is the meaning of instantly means but according to us instantly means it should get refunded at that time. And I checked my wallet it is still showing 0 and on your so called...
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