MakeMyTrip India Complaints & Reviews

I've paid 2, 737 from my bank account for a train booking from make my trip and it says that the booking failed. I was about to confirm my irctc I'd & password but it got cancelled automatically and the amount has been deducted from my bank. I contacted the customer service they keep saying they can't help in that case I've to wait and wait only they'll refund my money after 2 weeks. I mean seriously? As i urgently booked the ticket it's the last train of that day and it's an emergency atleast confirm my booking if you can't refund my money or provide me with an immediate refund or booking at least. You can also refund into my mmt wallet so that i could book the ticket once again please help me out as i need the ticket urgently

UuWe booked tickets for flight from shirdi to Chennai on 25Feb with an PNR o[censored]ISKSH .The spicejet airlines cancelled the trip.still we couldn't get the full refund. First we thought we should approached the airlines and finally only we know know through this site only we can get refund.The cost of the ticket is ₹4500 but we got only ₹703 on 26 Feb.The same thing happened when we booked ticket via clear trip but got full refund immediately.Not able to contact their customer care always through link.But in clear trip we could talk and they explained and immediately credited the amount

I called customer support for help then employee named Pankaj Mishra talked with me in rudely manner and didn’t resolved my issue of refund

I have booked flights tickets for 2 passengers on your MMT site vide booking ID NF2DQXSZLBYQRWYZ3540 and also NF2DFZCWY1FIS91N9201. Both these flights on GO first airlines have been cancelled by the Airlines on their own.I have also initiated a refund on the same through MMT. However both these flights were covered by travel Insurance for which I have paid separately. As per the rules we are eligible for certain compensation for cancelled flights. We are also eligible for full refund of the cost of these flights. One of the passengers of these flights fell sick. so i had also cancelled his tickets for which I was eligible for a refund of Rs.600. MMT has absorbed both these refunds as service charges Further the refund amount towards the cancelled tickets is also due to me. Also I havemade several representations regarding the Insurance claim. I have taken travel Insurance on all the tickets and paid extra for the same thrugh MMT. For each flight cancelled by the Airlies I am eligible for for an amount of Rs.750/- per passenger. 2 Flights with 2 passengers each was cancelled and I am due to a payment of Rs.3000/- which MMThas to initiate. I tried their complaint lines [protected]and [protected] both do not work. Then I tried [protected] several times this does not connect at all. There are no replies to my emails. Please ensure that I get my ticket refund as well as the Insurance amount

This is regarding my flight from Delhi to Frankfurt on 19th Feb 2022, AI121, PNR number -YCZPX and booking Id - NN7315QTIM98CI8B5300.

I cancelled my flight directly with Air India on 30th Jan 2022 as it was delayed/rescheduled by more than 10 hours. Air India didn't charge any cancellation fee and refunded the full amount to MMT but it's been 2 months and I have not received the refund, the automated message that I receive from MMT when I try to call the customer care says I am not eligible for the refund.

I don't understand why, when Air India has refunded the amount then MMT should take their cancellation charges and refund the rest of the amount.

Thanks

I book the bus on make my trip, I didn't get any bus cancelation massage, and when I arrived at pic-up point which is 15km away from my home, at night time, they told me that the seat which I have booked is given to somebody else, and when I call to bus operator he said me that my booking is cancelled m

Sir,

I booked a hotel (OYO 49541 - Hotel Waris Residency) in Phagwara for staying on 28/02/2022 with my wife and daughter. Booking date was 21/02/2022. I paid the full amount of Rs 1985/- in advance through NetBanking. But astonishingly when me and family went to Phagwara I could not find the Hotel and I was told that Hotel Waris Residencey was sold few months back and it is new owner Management running the hotel with name Hotel Blue Star. They showed their inability to accommodate me and family on the existing booking done thru you. I was compelled to pay Rs 2000/- on 28/02/22 to stay in Hotel Blue star. I request you to check your records and update about non-existing Hotel Wars Residence in Phagwara and take immediate actin to refund me the amount Rs 1985/- which I paid through makemytrip.

I complained on 1st of March and again send reminder on 5th March to your mail addresses [protected]@makemytrip.com and [protected]@makemytrip.com never got any response yet. Please look into this issue at the earnest and refund me Rs 1985/.
I attach the booking invoice in this mail.

My email addresses are [protected]@gmail.com and [protected]@yahoo.co.in
My Contact numbers [protected] and [protected]

Regards,
Santhosh Kumar L

I have cancelled my hotel booking (booking ID: NH[protected]) on 13-Mar-2022 for Motel Chandan, Bichhiya, Kanha.
Till date my refund amount: INR 13, 696 not getting.
It is requested to please look into the matter and take necessary action to refund the above mentioned amount.

Dear sir/ madam
I booked a bus tickets though make my trip.
My tickets are from Yavatmal to Pune, BTP travels Nagpur on 25/02/2022, the said bus is cancelled due to technical issue, I got a phone call from BTP travels informing the same, and insured that I will get refund. But till date not received refund amount Rs.3045/
Details are as follows
Journey date :25/02/2022
Bus: BTP travels nagpur
Time: 7.40 pm
Seat number: 11 L and 17L
M [protected]
PNR NO:[protected]
Please do the needful

I had booked 6 tickets from MakeMyTrip and airlines had canceled the flights
the tickets were scheduled for 24 Jan 2022.
Below are the
PNR: KFMVQE:
4 Passengers and Airlines was GoFirst(New Delhi to VNS)
PNR NO : E6NWSP:
1 passenger and Airlines was GoFirst(New Delhi to VNS)
PNR No:UU5VVE:
1 Passenger and Indigo (New Delhi to BBI)
and I had such a terrible experience with MakeMyTrip.
I was traveling from the United States, change on zero-hour in my schedule without my permission is against the integrity & policies of air travel globally.
I had really urgent engagements that are the reason I have booked for those dates & particular for specific time in such a corona time.
I was not in that capacity to change my schedule because traveling from the united states is not that easy or convenient for just 4 days of work and if such constraints would be raised by Indian airline careers in between how will anyone can work and cooperate.
Unfortunately, I rebooked all flights to go to the destination and customer care mentioned that I will receive my refund in 10-15 days it has been more than 2 months and I am still waiting and can't know the status of my refund. It's tough to call customer care from the United States and followup on my refund

regarding PNR: :UU5VVE: Indigo has returned the refund but it is pending my make my trip

and regarding the other two PNR NO: E6NWSP and PNR: KFMVQE: Go First Airline is unreachable.

Attaching the Screenshots regarding Indigo airline and regarding Go first I am unable to trace it.

I've tried booking train tickets II AC from Mumbai to Mangalore Matsyaganda Express on 9th March for traveling on 3rd April 2022 in the names of Pooja Kishinchandani and Asha Rangwani.Twice my account is debited Rs.4075.40 but tickets not booked.I want the refund of the amount

Today i've tried booking train tickets from mumbai to mangalore II AC for the date 4th april, my account is debited with Rs.4275.40 twice but booking is not successful. kindly refund me the amounts at the earliest to enable me to make the booking

I booked a flight for 07/01/2022 from Mangaluru to Hyderabad with flight no. SG 4008. But the flight was cancelled and I requested for the refund amount through makemytrip website. But the refund amount was very low as it seems like I cancelled the ticket even though it was cancelled by the airline itself. So I had taken up the matter with Spice Jet customer service and they said the amount was processed to the agency account in the last mail. Regarding this when i tried to contact MMT they do not have any E-Mail ID working nor the Customer Service Number for these queries. So please look upto the matter and do the needful at the earliest as it had already been two months over for this refund. Details :
Name - Bhargav Edarada
Flight No. - SG 4008
Date - 07/01/2022
PNR - LHKDSX

Have checked-in to the hotel with early check-in option however they have not provided the same rooms which were shown on make my trip while making the reservation. When I asked the receptionist and their response was “speak to the hotel manager who will come around 12 pm”
Now what am I supposed to do? I have travelled with my family and expecting one more guest whos booking is also made by me for 4 bed room and it’s would be really embarrassing for me when they will see such pathetic rooms wherein they saw something else when I was making the booking. I called customer service today and they tried to contact hotel staff but they didn’t answer the call. I can’t stay in this room neither I can ask my guests to stay in such poor interior rooms so I want MMT to help me and get me out of this situation. I have attached both rooms pick what they have provided and what I saw online on MMT at the time of booking

Hello sir my booking tickets failed it shows refund processed but still not credited money in my account with RRN number[protected] and Book ID : NR[protected] please solve this problem sir thank you.

I booked flight ticket of Air India(AI-452) travelling from Visakhapatnam to Delhi with booking ID NF2URHQYR3HURGOM4835 on 10th March 2022
When I booked the tickets, I selected 4 seats for my family members to sit together.
However, when I received boarding pass, the given seats no on the boarding pass were totally different with what I selected, that make my family members sit apart. Because of this, my young kids have to sit far from parents.
What they suggested is to refund only for the seat that I made payment for.
Because I can not make my very young kids sit apart from me and my wife, I could not help taking another flight
I requested to refund the flight fare. But they didn't do by insisting that this mistake was not their fault.
I had no choice of cancellation through their website.
I already paid Rs 42, 578 but I refunded only Rs.5, 872
They are travel agency to take care of client who want to use their service and do have responsibility for scope of their work.
I've never experience of this poor service.
How can I resolve this kinds of poor service ?
I request full refund of this flight fare.

We had ticket from Kolkata to Lucknow by Gofirst on 27th March (W81LPP). It got cancelled and was not notified before 12th March 9.45pm. The most horrible part is that alternative flight could only be made from the same airline, that too with lay over option taking more than 7hrs. We had 3 senior citizens with us and we booked return flight, hotels and all others. Make my trip representative said nothing could be done to book a direct flight from other airlines. Do your company really think an alternative of a lay-over flight from the same airline, who has already dumbed us, with senior citizens travelling is a option to grab for? Is this the facility your company advertising for? Refunding comes like a joke here when we are left with no choice.
Following lodging this complaint, we got call from MMT executive who provided a voucher code on 14th March. With the help of the executive, when we tried to redeem the voucher at YONO Cash app on 15th March, it actually deduced Rs 20, 000 from us. Similar has been tried today on 16th March with the help of the executive and another 20, 000 Rs has got deducted. So, in the name of redeeming Rs 10, 488 upon flight cancellation, we are presently running with a loss of Rs. 40, 000. The executive is still trying!!! Is not it INSANE??? Should we complain cyber crime branch?

26/02/2022
name : ankit singh
flight details
from ukraine(kiev) to india(delhi)
flight was cancelled by airline due to world war b/w ukraine and ussr.
please refund my money as soon as possible.
otherwise i will file a case againt mmt.

I called to make my trip customer care tollfree number and from there I did not get any response so within 10 min I got a call he is saying hii namaskar mai make my trip se call kr rha hu aapne call kiya tha mai aapka kya help kr skta hu then I told about my problem that my flight timings was changed so he said please give me your pnr number and I gave him so he said don't worry mam just u have to failed complaint to make my trip and you will get new timings within 1hr I said ok sir but don't know procedure then he said don't worry mam I will help u with procedure just download anydesk I said why anydesk he said with that only u can do payment I said ok actually I don't have much idea about anydesk app so I have downloaded that then he said please accept it so I have accepted and then have deducted my amount 42000 it was big amount for me please help me and try to solve my problem please

The trip was scheduled on 21 St of March and the flight was cancelled during the last moment, they hav charged convience fees apart from that, i have not received the refund amount, please take legal action towards this fraud company