Submit a Complaint
Claimed

MakeMyTrip India Complaints & Reviews

www.makemytrip.com
2
Updated: Mar 9, 2026
Complaints 8202
Resolved
3076
Unresolved
5126
So far, so good. MakeMyTrip India is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope MakeMyTrip India will keep up the work and continue to help more customers with their concerns even better 🤝
Complaints
Contacts

File a complaint to MakeMyTrip India

Having problems with MakeMyTrip India?

File a complaint and get it resolved by MakeMyTrip India customer care. It’s quick, effective and absolutely free!

SUBMIT A COMPLAINT
Airlines
MakeMyTrip India

MakeMyTrip India reviews & complaints page 84

Newest
  • Newest
  • Most Helpful
  • Most Popular
  • Resolved
  • Contains Photos or Videos
  • Oldest
Mohammed Arshaan A
from Chennai, Tamil Nadu
Feb 28, 2022
Report
Copy

Address: India

Hi folks, I have made a booking for paragliding at manali through make my trip app just because it's mentionsd as opened but the thing is its actually closed ... the moment i reached the paragliding area the local person and the vendor said its closed for a month but in make my trip app its mentioned as open and payment was non refundable ... can anyone help me to get refund for the same... Voucher photos attached for further reference
MakeMyTrip India customer support has been notified about the posted complaint.
Helpful
Found this helpful?
Write a comment
Report
Copy

Post your Comment

Comment Guidelines
    I want to submit Complaint Positive Review Neutral Comment
    Add Image
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    P
    pannu prakash
    Feb 27, 2022
    Report
    Copy

    Address: GURGAON

    We had cancelled tickets from delhi to singapore with booking id
    nn2hegqzs7y6juo33332.
    We were suppose to get a refund of rs 37630 as per there calucation we also have screen shot of the same which we will atached below but we only got a refund of rs 9184.

    When we cancelled there system showed a refund of rs 37630 is in process but next day it showed refund of 9184 processed.

    Please help
    amit prakash
    [protected]
    MakeMyTrip India customer support has been notified about the posted complaint.
    Helpful
    Found this helpful?
    Write a comment
    Report
    Copy

    Post your Comment

    Comment Guidelines
      I want to submit Complaint Positive Review Neutral Comment
      Add Image
      code
      By clicking Submit you agree to our Terms of Use
      Submit
      K
      Karthi1591
      from Chennai, Tamil Nadu
      Feb 26, 2022
      Report
      Copy

      Hi

      I have booked flight from Tiruchirapalli to Chennai and cancelled the ticket. Status is updated as cancelled and the refund has been processed in MakeMyTrip Wallet o[censored]ser XXXXXX. But when i check the wallet it is showing ₹0.
      I dont know what to do, customer support is worst it more than 3 months. Anyone facing the same issue?
      MakeMyTrip India customer support has been notified about the posted complaint.
      Helpful
      Found this helpful?
      Write a comment
      Report
      Copy

      Post your Comment

      Comment Guidelines
        I want to submit Complaint Positive Review Neutral Comment
        Add Image
        code
        By clicking Submit you agree to our Terms of Use
        Submit
        S
        Su789123
        from Pune, Maharashtra
        Feb 26, 2022
        Report
        Copy

        My father booked a round trip from Lucknow to Raipur (Booking ID #TOD[protected]. I later canceled the ticket directly through the airlines (Indigo), we have still not got the refund and very conveniently now the booking is not reflecting in my father's account too.
        I urge you to either take up the issue at the earliest or I will file a complaint in the consumer forum.
        MakeMyTrip India customer support has been notified about the posted complaint.
        Mar 03, 2022
        Updated by Su789123         It has been 4 days and no action taken yet
        Helpful
        Found this helpful?
        Write a comment
        Report
        Copy

        Post your Comment

        Comment Guidelines
          I want to submit Complaint Positive Review Neutral Comment
          Add Image
          code
          By clicking Submit you agree to our Terms of Use
          Submit
          H
          HuntersCross
          Feb 26, 2022
          Report
          Copy

          Address: Gurgaon

          I want to know why my money is not refunded i booked a bus but it hot cancelled and my refund is not received for 580rs even they closed the queries as resolved still i am begging for my own money this type of fraud should be punishable by court i should file pil and should ask money for the damage they cause me and with 50% interst for 2 year i want my money and if not burn in hell make my trip may gurgaon removed from india map it is so hard to earn money nowadays and these people do fraud i know nothing will happen but still i am writing this
          MakeMyTrip India customer support has been notified about the posted complaint.
          Helpful
          Found this helpful?
          Write a comment
          Report
          Copy

          Post your Comment

          Comment Guidelines
            I want to submit Complaint Positive Review Neutral Comment
            Add Image
            code
            By clicking Submit you agree to our Terms of Use
            Submit
            U
            ugupta0710
            Feb 26, 2022
            Report
            Copy

            I had india phone number and went to out of country for few months. Phone number become invalid after coming back to india and want to change phone number but it always send otp to old phone number which I can't access, it should send otp to my registered email also.
            MakeMyTrip India customer support has been notified about the posted complaint.
            Helpful
            Found this helpful?
            Write a comment
            Report
            Copy

            Post your Comment

            Comment Guidelines
              I want to submit Complaint Positive Review Neutral Comment
              Add Image
              code
              By clicking Submit you agree to our Terms of Use
              Submit
              A
              Akarsh Verma
              from Mumbai, Maharashtra
              Feb 26, 2022
              Report
              Copy

              Due to covid reasons had to cancel the ticket. I was tested positive and had to cancel the tickets, the MakeMyTrip had a policy in case a traveller is tested positive the traveller gets full refund. But I did not get the full refund. I have got only 40% of the amount. Kindly please help me with this. Thank you.
              Details
              Akarsh Verma M
              [protected]
              MakeMyTrip India customer support has been notified about the posted complaint.
              Helpful
              Found this helpful?
              Write a comment
              Report
              Copy

              Post your Comment

              Comment Guidelines
                I want to submit Complaint Positive Review Neutral Comment
                Add Image
                code
                By clicking Submit you agree to our Terms of Use
                Submit
                A
                Anuj Madaan
                Feb 25, 2022
                Report
                Copy

                Address: [email protected]

                Hi Team,

                I have been trying to contact you and your team for over a week now. But I am not getting any response. Even the relationship officer Anu Dewar is not at all responsive.

                This is in regards to an upcoming trip to Andaman where the flights have been affected. My booking id is: NL[protected]

                I need to either prepone my trip for 7th march or postpone it to 12th March. No other dates suit me due to prior commitments.

                I am not paying the remainder of the amount whose deadline is 26th Feb. I need clarity that my request can be accepted. If not, I need a full refund.

                I am really annoyed with the lack of response and the previous complaint which I made was closed without resolution. Do NOT close this request until I say so. I need a swift closure on this.

                Thanks.
                MakeMyTrip India customer support has been notified about the posted complaint.
                Helpful
                Found this helpful?
                Write a comment
                Report
                Copy

                Post your Comment

                Comment Guidelines
                  I want to submit Complaint Positive Review Neutral Comment
                  Add Image
                  code
                  By clicking Submit you agree to our Terms of Use
                  Submit
                  S
                  Sunish Agarwal
                  Feb 25, 2022
                  Report
                  Copy

                  Address: kolkata

                  On 25th feb 2022, an unauthorized transection happened via makemytrip, in which MMT requested Rs4009 and the transection was not processed by me still the money got deducted. Now MMT is neither giving details of the transection not refunding the amount .
                  MakeMyTrip India customer support has been notified about the posted complaint.
                  Helpful
                  Found this helpful?
                  Write a comment
                  Report
                  Copy

                  Post your Comment

                  Comment Guidelines
                    I want to submit Complaint Positive Review Neutral Comment
                    Add Image
                    code
                    By clicking Submit you agree to our Terms of Use
                    Submit
                    P
                    paul.sharmistha
                    from Kolkata, West Bengal
                    Feb 25, 2022
                    Report
                    Copy

                    Address: Kolkata

                    I had booked a flight ticket on MakeMyTrip. However the flight was cancelled by the airlines. The airlines made a refund to MakeMyTrip within 5 days. However it's been almost 20 days but MakeMyTrip has not returned the refund. I called them twice and every time I am told you will get the refund within 72 hours but still have not recieved anything #makemytrip MakeMyTrip
                    MakeMyTrip India customer support has been notified about the posted complaint.
                    Helpful
                    Found this helpful?
                    Write a comment
                    Report
                    Copy

                    Post your Comment

                    Comment Guidelines
                      I want to submit Complaint Positive Review Neutral Comment
                      Add Image
                      code
                      By clicking Submit you agree to our Terms of Use
                      Submit
                      M
                      mokawe
                      from Kolkata, West Bengal
                      Feb 25, 2022
                      Report
                      Copy

                      Hi
                      I tried a booking a hotel in Guwahati (Hotel Palacio) over MMT app on 23rd Feb'22 @04:19 pm. An amount of 6758/- got deducted from my bank account but the booking was cancelled. Booking Id - NH[protected].

                      Immediately i called up the Customer Service and created the request Id[protected] and i was promised the amount would be refunded asap.

                      On checking the support request tracker, I found that the support request has been successfully closed on 24th Feb'22 @ 04:29 pm whereas I did not get my amount back !!

                      I tried to contact MMT CS but to no avail.

                      I want my money back to my bank account on immediate basis.

                      Regards
                      Tamal
                      MakeMyTrip India customer support has been notified about the posted complaint.
                      Helpful
                      Found this helpful?
                      Write a comment
                      Report
                      Copy

                      Post your Comment

                      Comment Guidelines
                        I want to submit Complaint Positive Review Neutral Comment
                        Add Image
                        code
                        By clicking Submit you agree to our Terms of Use
                        Submit
                        S
                        Shadab Tanzeem
                        Feb 24, 2022
                        Report
                        Copy

                        I have booked a ticket for 1feb 2022 booking id (NF794WY4U29A1ZJ24208) PNR K94H2U my delhi to bangalore Airasia 15-784 via make my trip which is rescheduled by the airline with the layover in goa 2:40mints which was not suitable for me nd i cancelled the ticket which was optional with the assurity that i'll get my 100% refund and after more than 1.5months instead of getting my 100% refund I got only 89 rupees
                        MakeMyTrip India customer support has been notified about the posted complaint.
                        Helpful
                        Found this helpful?
                        Write a comment
                        Report
                        Copy

                        Post your Comment

                        Comment Guidelines
                          I want to submit Complaint Positive Review Neutral Comment
                          Add Image
                          code
                          By clicking Submit you agree to our Terms of Use
                          Submit
                          S
                          Shivangi Bhattacharyya
                          Feb 24, 2022
                          Report
                          Copy

                          There is no built-in option to modify my registered email ID, and in the customer support section, there is no support email or contact number either - only options available for support are past bookings. Please assist in modifying my email ID.
                          MakeMyTrip India customer support has been notified about the posted complaint.
                          Helpful
                          1 other people found this review helpful
                          1 found this helpful
                          Write a comment
                          Report
                          Copy

                          Post your Comment

                          Comment Guidelines
                            I want to submit Complaint Positive Review Neutral Comment
                            Add Image
                            code
                            By clicking Submit you agree to our Terms of Use
                            Submit
                            R
                            Ramesh17c
                            Feb 24, 2022
                            Report
                            Copy

                            Website: www.makemytrip.com

                            I did not receive complete refund on my international flight booking, even though the flight was cancelled by the Airlines.
                            MMT did not refund the MMT convenience fee, even though the flight was NOT cancelled by me. In addition, I have booked an alternate flight to the same destination from MMT, for which a convenience fee has been charged again. MMT should do a complete refund for flights cancelled by Airlines. Airlines are doing a 100% refund on flights that they been cancelled due to operational reasons. MMT should do a complete 100% refund. Booking ID NN77K7FSE190B5YZ3917
                            MakeMyTrip India customer support has been notified about the posted complaint.
                            Helpful
                            Found this helpful?
                            Write a comment
                            Report
                            Copy

                            Post your Comment

                            Comment Guidelines
                              I want to submit Complaint Positive Review Neutral Comment
                              Add Image
                              code
                              By clicking Submit you agree to our Terms of Use
                              Submit
                              S
                              shivendrasoni
                              from Lucknow, Uttar Pradesh
                              Feb 24, 2022
                              Report
                              Copy

                              I availed the TripMoney prepaid forex card from MMT and preloaded it with Rs 2000. I received the card but when I try to activate it, the app does not open to the correct screen and there is no way to contact them I tried reaching them on social media but no response.

                              I want my money to be refunded as the card is useless without being activated.
                              MakeMyTrip India customer support has been notified about the posted complaint.
                              Helpful
                              Found this helpful?
                              Write a comment
                              Report
                              Copy

                              Post your Comment

                              Comment Guidelines
                                I want to submit Complaint Positive Review Neutral Comment
                                Add Image
                                code
                                By clicking Submit you agree to our Terms of Use
                                Submit
                                D
                                DShivamArora
                                from Dehradun, Uttarakhand
                                Feb 23, 2022
                                Report
                                Copy

                                Email ID Change is not available

                                Hi MMT Team,

                                I am not able to Edit my current Email ID as there is no Edit Button in my MMT Account.
                                Please accept my request and change email id of my current MMT Account.

                                Current Email ID : [protected]@gmail.com
                                New Email ID : [protected]@gmail.com...
                                Helpful
                                1 other people found this review helpful
                                1 found this helpful
                                Write a comment
                                Report
                                Copy
                                V
                                Vkmonline
                                from Vadodara, Gujarat
                                Feb 23, 2022
                                Report
                                Copy

                                Hi, can you please ask your customer care team to help me to reschedule my air india ticket booked on mmt.
                                . MMT TEAM SAYS CONTACT AIR INDIA AND AIRINDIA SAYS CONTACT MMT...playing like ping pong...call me back on [protected] asap. Following up from 4 days, still not resolved.your team is neither calling back, nor even bothering to reply via email, very disaapointed- hopefully customers are still important for you, writting with a hope.
                                My MMT case I'd:[protected],
                                My booking I'd is: NF[protected]
                                Ticket#098-[protected]
                                MakeMyTrip India customer support has been notified about the posted complaint.
                                Helpful
                                Found this helpful?
                                Write a comment
                                Report
                                Copy

                                Post your Comment

                                Comment Guidelines
                                  I want to submit Complaint Positive Review Neutral Comment
                                  Add Image
                                  code
                                  By clicking Submit you agree to our Terms of Use
                                  Submit
                                  B
                                  [email protected]
                                  from hyderabad, Andhra Pradesh
                                  Feb 23, 2022
                                  Report
                                  Copy

                                  I had done booking for hotel in Mumbai though make my trip on FEB 23/2022 on 1;19pm amount was debited from my RBL credit card amount 17465rs but i didn't get any payment confirmation or booking confirmation how could i get my amount refund .
                                  MakeMyTrip India customer support has been notified about the posted complaint.
                                  Helpful
                                  Found this helpful?
                                  Write a comment
                                  Report
                                  Copy

                                  Post your Comment

                                  Comment Guidelines
                                    I want to submit Complaint Positive Review Neutral Comment
                                    Add Image
                                    code
                                    By clicking Submit you agree to our Terms of Use
                                    Submit
                                    P
                                    Pr3Reddy
                                    from Hyderabad, Telangana
                                    Feb 23, 2022
                                    Resolved
                                    Report
                                    Copy
                                    Resolved

                                    In regards to my cancelled flights with PNR-OPI5HA and UJUF5C, It has been more than 3 weeks since I cancelled the flight, the Indigo people have confirmed that they sent the amount to the MakeMyTrip but MakeMyTrip hasn't sent me the money in my account.. Even on their app they say it has been processed but I have not received any money in my UPI or account..
                                    Feb 26, 2022
                                    Complaint marked as Resolved 
                                    MakeMyTrip India customer support has been notified about the posted complaint.
                                    Helpful
                                    Found this helpful?
                                    Write a comment
                                    Report
                                    Copy

                                    Post your Comment

                                    Comment Guidelines
                                      I want to submit Complaint Positive Review Neutral Comment
                                      Add Image
                                      code
                                      By clicking Submit you agree to our Terms of Use
                                      Submit
                                      M
                                      Manishagautam
                                      Feb 22, 2022
                                      Report
                                      Copy

                                      The flight ref Flight booking (NF71PI017V0CM3PE4244) was delayed from 1 PM to evening 7 PM which i didnt want to take, The complete refund amount had to be given i.e 6600 however only 1309nwas refunded for no fault of ours.Please refund the complete amount of 6600
                                      MakeMyTrip India customer support has been notified about the posted complaint.
                                      Helpful
                                      Found this helpful?
                                      Write a comment
                                      Report
                                      Copy

                                      Post your Comment

                                      Comment Guidelines
                                        I want to submit Complaint Positive Review Neutral Comment
                                        Add Image
                                        code
                                        By clicking Submit you agree to our Terms of Use
                                        Submit

                                        Recent comments

                                        Till Now I'm not received any update
                                        KV
                                        kvvs1982

                                        Related businesses

                                        Via.com / Flightraja Travels
                                        3.3
                                        (483)
                                        BDS Aero Services
                                        1.4
                                        (18)
                                        Jet Airways
                                        1.1
                                        (2662)