MakeMyTrip India Complaints & Reviews

I have booked from Hyderabad to goa with PNR -ABMYA.
1. I have changed date for which airline has refunded around 4000 which make my trip didn’t refund.
2. Airline has cancelled flight due to some reason and they have refunded full amount to makemytrip of around 4000 but MMT refunded only 466.
3. MMT doesn’t even have a proper helpline to speak with customer care

Total amount of 8800 need to be refunded. I am also attaching email screen shots for reference.

Please help

This is regarding a journey I have availed from Delhi to port Blair via kolkata and vice versa. In the flight booking invoice from Kolkata to portblair which was a Go Air flight, under Name it is showing MakeMyTrip instead of my name. Kindly resolve the issue since I need to avail some benefits from my office. It is also to add that in the Get Bill for flight from Delhi to Kolkata which was an Indigo flight, my name is given under name heading. It should be the same for the Go air also.
It is also very unfortunate that they don't have any customer care executive dealing with he said issue not in their IVR Any option is given to talk to customer care executive.

Kindly resolve the issue urgently

Booking id ad[protected]
1+1 buffet was booked on 12th feb 22 specificaly for dinner on 14th feb 22 at viva holiday inn sec 90 gurgaon and hotel ie service provider refused to accept the booking on 14th feb 3pm for the same and denied to offer the buffet at the price purchased from make my trip

want refund of my booking of 1474 rs as in this case service provider has refused to offer the services on the specified date

udit dua
[protected]@gmail.Com

I applied for VISA to Dubai on 9th Feb and received a VISA on 14th Feb, but it is not mine. It is of some other person, who is not me. I tried to resolve this but I am not getting any other solution. I've attached the VISA that I've received.
My booking id is: NV[protected]

Below is the last communication with makmytrip-and after that have not received any updates-
+++++++++++++++++++++++++++
Based on the below communication-Maketrip has to take it forward and resolve the issue of refunds or providing alternate compenations in forms vochures .

This need to be concluded

++++++++++++++++++
Viswanathan N
3:03 PM (16 minutes ago)
to MakeMyTrip, reservations

Dear Sir/madam,

Iam still awaiting response on the due process for Ticket refund or Vochures allocated.

There has been no response from your side nor from Thai Airways.

Kind Regards

N.Viswanathan

On Mon, Mar 29, 2021 at 10:14 PM Viswanathan N wrote:
Dear Sir/Madam,

Are there any further update from Thai Airways.

Regards,

N.Viswanathan

On Wed, Jan 13, 2021, 2:11 PM MakeMyTrip wrote:

Dear Customer,

We have some important information regarding your flight tickets with THAI Airways (Booking ID: NN[protected].

Please note that THAI Airways has filed a business reorganization petition before the Central Bankruptcy Court of Thailand in accordance with Thailand’s Bankruptcy Act. The said business reorganization petition was allowed through order dated 14th September, 2020 and has successfully appointed planners as suggested by THAI Airways.

The planners will now prepare a business reorganization plan, and THAI Airways is expected to propose the same to the Court within the fourth quarter of 2020. This will be followed by a creditors’ meeting in early 2021. If the reorganization plan is approved, a plan administrator shall be appointed by the Court in first quarter of 2021, following which THAI Airways will proceed to implement the plan.

As per official communication issued by THAI Airways, customers holding unused tickets, who have not applied for a refund, are not required to take any action. They will be eligible to use their tickets once THAI Airways resumes operations.

Customers who have applied for a refund will receive repayment of debt as per the conditions of the business reorganization plan, without filing any application for debt repayment.

Considering these factors, we estimate that refunds will only be processed sometime next year, after the abovementioned process is complete. We are closely monitoring the developments and will keep you posted with relevant updates. Meanwhile, we request your continued patience and cooperation in this regard.

Thank You,

Team MakeMyTrip

+++++++++++++++
Below is communication Thai airways-Delhi

[protected]@thaiairways.co.in
3:03 PM (18 minutes ago)
to me

Thank you for contacting Thai Airways International, Delhi.

Due to the temporary suspension of Thai India services, our Delhi city office is closed to the public until further notice.

Our staff are currently working from home with limited resources. Due to the large volume of emails we are receiving, our response to you may be delayed - please accept our apologies for this

REFUND INQUIRIES:

Please note: Thai Airways is currently going through a rehabilitation process under the supervision of the Central Bankruptcy Court of Thailand, and as a consequence there will be a significant delay in processing of refunds. At this stage we do not have a specific time frame for this.

If you purchased your ticket via a travel agency, including Online Travel Agents, you must contact them for assistance as we are not able to action these requests.

If you made your booking direct with THAI via thaiairways.com, or with our Delhi city ticket office, please email- [protected]@thaiairways.co.in and request a Refund.

In case of any urgent assistance from Thai Airways India, passengers can contact our Bangkok Call centre on[protected] / [protected]@service.thaiairways.com

FLIGHT CHANGES / CANCELLATIONS:
If you have received an email alert from us that your flight has been changed or cancelled, please follow the procedures below:

If you have made your booking via a TRAVEL AGENT, (including online Travel Agencies), they will have received the same alert so you must contact them for all assistance.

If you made your booking direct with THAI via thaiairways.com, or with our Delhi city ticket office, you can claim a travel extension until 31 Dec 22. Note if travel is rebooked, additional fare and taxes may apply depending on the travel period.

You may visit our website www.thaiairways.com, at any time to log on to your booking via Manage My Booking and check the latest flight information and details.
We are operating with the Repatriation Flights only from India to Bangkok till 31 January 2022 with the valid visas / documents.

For Travel restrictions, kindly visit the following websites-

www.thaiembassy.com
www.entrythailand.go.th
www.thailandpass.go.th

We thank you for your support of Thai Airways International and for your understanding during this challenging time.

Thai Airways Reservations Team, Delhi
++++++++

Driver’s name: Narendra Singh
Contact number: [protected]
OTP to start the trip: 3204
Cab number and brand: RJ14TD7135/Toyota Etios
Cab tracking: https://applinks.makemytrip.com/IHNd5lCfclb (You can track your cab on map after Mon 15 Nov 2021 12:50 PM)
Your pick up will be from Jagatpura Road on Mon 15 Nov 2021 at approx 1:00 PM.

These are the details sent to me.. But a different cab and driver arrived.
The cab arrived almost 40min late at 1:40 pm.
Cab no.- HR67C7895
Driver- Bijender Deep Chand
Car- Dzire

This is completely unacceptable as other details were given to me and i kept calling on the drivers number which was sent by MMT but no response..
You'll need to update if there is change. Even after calling several times on customer care numbers provided by you for emergency noone picks up and it straight goes to automated messages. What is the point of emergency number then. No responsibility.
Even the driver spoke on the phone for the entire journey even after repeatedly telling him to stop.. we reached Delhi almost 3 hrs late cause of his driving and my entire day was wasted.. i could not attend my meeting and suffered a loss..

This is highly unprofessional and being in a different state all together, it's not safe and unreliable. Not expected from a reputed company like MMT

I have booked a train ticket on 10th of February, 2022 from Ongole to Tirupathi though Make My Trip India availing 100 % refund charges at a cost of Rs.40.00 extra while booking, Now what my problem is, I am unable to cancel that particular train ticket though (Link is below) https://supportz.makemytrip.com/Mima/viewRailRefund
continuously showing something went wrong phrase while cancelling the supporting screen shots are available below.
so please accept my complaint and justice on this matter.

Thanking you,
Kundurthi Vamsi Krishna ([protected])

Make my trip promised to refund the amount for my flight dated 4th feb 2022 where in you faoled to omform me the flight was rescheduled for 26hr prior to my acctual date of departure.

4 feb 2022 my flight was scheduled at 12.55pm and the se floght was departed on 3 feb 2022 at 11 am.

I was highly disappointed with this and had to rebook another flight paying double as i had made up my mind to travel.

Hi I was going to Dubai for my cricket match and booked hotel for Dubai from Makemtrip.

Now after that i got corona and my booking is not refunded.

Amount : 21791

Regards,
Rohit

Dear Sir,

We had rescheduled our flights from BOM to BBI & BBI to BOM on 10th January. Customer ETicket : NF2KEOUWUH0EFL059617.

Flight: Indigo 6E-545
PNR - EIKI8C
E-mail: riddhi.[protected]@gmail.com

During rescheduling, the flight rates were low from the flight we booked earlier so we were eligible for a re-fund of Rs 4, 782 & Rs 1, 834.

Out of this, we have received the refund of Rs 4, 782 but We HAVE NOT received a refund of RS 1, 834.

I have attached the screenshots of the rate difference.

Kindly release the refund of Rs 1, 824 immediately.
Kindly look into the matter & do the needful

For any further queries please feel free to contact us

Thanks & Regards
Riddhi Veera

Dear Make My Trip,

I booked Jet Airways flight BLR-GAU - 18 Jul 2019 - using Make My Trip. Soon after this booking, Jet Airways cancelled all their flights and went bankrupt. Now I am seeing that the courts have allowed customers to recover their booking amount from the travel agent.

Please refund my booking amount for this cancelled flight BLR-GAU - 18 Jul 2019

Thanks,

Girish Setlur

Ref:

https://www.jetairways.com/insolvencyproceedings/Documents/RefundClaims.pdf

GUIDANCE TO REFUND CLAIMANTS - Jet Airways

Jet Airways (India) Limited ClN: L99999MH1992PLC066213 Registered Office: Siroya Centre, Sahar Airport Road, Andheri (‘E), Mumbai - 400 099, India.
www.jetairways.com

I have tried to book a flight ticket on 7th February via make my trip app and the booking did not go through . I am still waiting for my refund status and there is no help provided from the Make my trip team on status

I book a ticket for Hyderabad - Sydney for 17th of Jan 2022 via Thai Airways through Makemytrip. Later received a call from one of their executive mentioned that Thai Airways have cancelled the flight and have requested to raise a full refund request, which I did it on 5th of Jan 2022.

As it is been more than 40 days, try to get update from Make my trip, they say that they have submitted the request to Thai airways and it will be done by 13 of July 2022. I am unnecessarily paying my credit card bill interest.

Ticket cost is 64370
Booking Id : NN[protected]

Please someone help me with this

I purchased british airways airlines ticket from mmt. It was from vancouver to delhi on 6 january 2022 which got cancelled due to covid 19 restrictions. I applied for refund in november 2021. Till now i have not received any refund from mmt. I have two other passengers that were booked for same flight. They already received their refund.

Mmt keep telling me refund request hasnt been approved by british airways yet. I called airlines directly and they told me that they have not received any refund request from mmt under my name. According to them, mmt is lying to me about the refund. I really want to escalate this to higher authority. I am a journalist in canada and this is my first time booking with mmt. Its been a very awful experience. I want to file a complaint against mmt for lying to about the refund and poor customer service because its really frustrating at this point.

Hi Make my trip staff i had tried to make a hotel booking on your website for 15th februray 2022 and the order number is NH[protected]A1 and payment reference number is[protected]. i have not got any confirmation on the booking for the hotel and i have urgency to get the status for the same, there is no email customer care details on your website and no one answers the customer care numbers dial in support.
Kindly update on email as soon as possible for the status. My email id is provided in the booking.

I called the customer service number of mmt and an employee picked up. I asked him why did mmt deducted 1500 under trip guarantee when I cancelled my tickets even when the tickets were not even confirmed. Than he told me he will refund the whole amount and asked me to install anydesk app and told me to scan my debit card through phone pay scanner and I will get a message. I was skeptical about it but he assured that we are not asking for any info. But than I received a message from SBI that 3600 is being deducted from my account. I didn't told him my account number or otp but the whole amount got deducted. Please see if the employee was genuine. In truecaller his name is showing Lavkush Kumar sharma(mob-[protected]) and I first called using no. [protected]. He assured that the amount deducted will be credited to me till 12 pm 13 Feb. But for my safety I want to confirm if the are genuine and the process he used is genuine. Please help me confirm.

This has reference to my booking ID NF2VVTBN6DJOF1UA5991 for Ranchi-Delhi Go first flight scheduled for 7-2-22
The flight was cancelled by airline and full refund was given, but Make My Trip has deducted a convenience fee of Rs580/-, which is unethical as booking was not cancelled by me.
I would request MMT to refund the amount at the earliest.

I have cancelled my hotel booking through make mytrip on 07.02.2022 but still today no refund is made.

Booking id : nh[protected]
pnr: [protected]

please check .

Biswajit ray

I have boked ticket from make my trip date of 07.02.2022 sehore to mumbai
and also amount deducted 2749.32 but still not return pls help for return amount