MakeMyTrip India Complaints & Reviews

Hi, I had booked a cab on 27/03/2022 from Matheran to Mumbai. I got the details of driver so i called the driver at 3:30 pm to ask whn he will reach to the pick up point the driver said he will be 3 hours late to pick me from the pickup point cauz he was around 350 kms away from pickup point, So i complaint to MakeMyTrip customer service they said their are no other cab option for us and i was stuck in matheran i spoke around 2 hours with the customer service executive but they didn't provided any solution so at the end they said they will compensate some ex amount and they will call me back with 24 to 48 hrs but still today is 29/03/2022 no response from them and also the amount which i paid for booking is waist.
And i had done this booking via voucher when i asked them will i get my voucher back they said we are not sure that i vl get the voucher back i don't understand i[censored] guys dont want us to use the voucher then y u give us voucher.
MakeMyTrip provide really worse service i swear i would never recommend anyone.
And whn i m trying to connect to customer support for the same i m unable to connect i don't know y the hell customer care number guys had provided. I m seriously irritated and also on my app the trip is showing done which i didn't used the service.. Rlly worse service
Below are screen shot for your reference.

I cancelled my train ticket in MakeMyTrip.. In app, it shows refund processed.. But money has not received yet in bank account..
Booking Id-NR[protected]

We have a Holiday booking :
Booking ID:
NL[protected]

Partial Payment Done is not reflecting on site/app
Money already deducted.

My flight was on 24th march. I've cancelled my flight on 20th March. As per Flexi pay policy flight cancelled before three days of departure are supposed to get full refund. But i didn't get any refund. Tried to call MakeMyTrip many times. But the response was negative. Detailed Screenshot attached. Please do necessary.
Thankyou.

Date of Travel: 27/02/2022. Invoice No: M06BS[protected]
Ticket Amount: ₹454.50
On above date, during travel from Dapoli to Pune, the bus broke down in a remote location in Tamhini Ghat during late night hours.
Passengers were asked to de-board. No alternative was made available to the passengers who were stranded in the remote location. Telephone calls to the office were un-answered. Driver could offer no solution.
Finally after waitng on the road-side for 1.5 hours, the passenger Madhukar Yannawar, along with a few others, could request a passing vehicle to give him a lift to Pune after paying ₹100/-. He could reach Pune after a harrowing journey only by 2:00 am on 28th Feb.
This was shocking indeed and the least compensation required is by an immmediate full refund of ₹454.50 + ₹ 100.00 = ₹554.50.
I had already complained about this journey on the company feedback sheet and am surprised that there has been no response at all..

I booked 2 tickets for travel from Delhi - Los Angeles on Finnair through MakeMyTrip. The airline has rescheduled its flight by 48 hours which is not suitable to me hence I requested for a cancellation but the response from make my trip is vague. Even the customer care has no reply and seem to be just sitting there with no knowledge and no responsibility for any action . I want to book new tickets for another flight but my money is still stuck as I have not got any response

I have booked ticket for George Thomas for 06 May`22 02:45 AM
from BLR - Bengaluru to
06 May`22 11:30 AM
SFO - San Francisco Terminal I
JL 754, JL 58
RETURN FLIGHT - Thu, 26 May
26 May`22 01:35 PM
SFO - San Francisco Terminal I
28 May`22 12:30 AM
BLR - Bengaluru
JL 57, JL 753

The airline has cancelled above mentioned flight and MakeMyTrip.com has intimated me accordingly under their Reference No.[protected]. I have called up MakeMyTrip.com customer care to take the case forward on 21st Feb 2022 and they have confirmed that the airline has cancelled the flight and my booking is eligible for full refund. They have placed the cancellation request by themselves on call. I have received the email confirmation to that effect enclosed herewith for the ease of your reference. As per the refund policy also if the airline has cancelled the flight, I am eligible for my full refund. They have confirmed that the refund will be affected between March 18 to 23rd 2022. I have not received the refund even after repeatedly reminding and requesting for updates. On 25th March 2022 on my yet another reminder, MakeMyTrip has sent me a WhatsApp message stating that there is no refund applicable on my booking. I have raised the discrepancy showing on their website details several times with no resort. They have not resolved any of my issues. It’s huge amount and they can’t just send such an irresponsible way of reverting to my reminders. After that I have tried to call from my registered mobile number, and they have abruptly disconnected my call without transferring the call to a customer care personnel. I can prove all of these with evidentiary proof.

Hi,

My booking id is NF26JRI24UJF50LB9237, DEL To MUMBAI (31st March 2022). I want to change the flight date to 1st April 2022 ( same flight at 14:20 PM (departture) -16:30 PM (arrival). I am not able to update this on mmt website; post selecting date and desired flight, the page goes blank.

Hi,

Reference No.[protected] : Air Cancellation/NL[protected].

It has been 3 months an I am still waiting for my refund. This is giving a very bad feel to the customer delight and MMT reputation.

Kindly suggest?

Thanks!
Chirag Budhiraja
Contact no. - [protected]

We have booked 2 double deluxe ac rooms in Surabhi Agro resort, Ratnagiri for 1 day (Sat, 19 March 2022) on 19.03.2022 at around 7.30 am through Make My Trip India. And we have received the booking confirmation by email and SMS from Make my Trip India. After getting confirmation we all four adults along with two small kids started our journey to Ratnagiri by car. After around 7-8 hours journey we reached the Hotel around 6.40 pm. At the hotel site we have not been allowed to check in as there were no such booking as per the hotel staff. Then we made many calls to make my trip helpline to resolve the issue and requested them to arrange other property as we were facing very difficulties there outside the road in very remote area to market. after continuous request for around one hour we have told by the make my trip helpline staff that they can only do the refunds and cant do any alternate arrangements as that day almost all hotels were fully occupied. The make my trip India left us alone in the late evening hours in unknown place even after our continuous request that we had small kids and ladies with us.
After this we tried at our own level to find the hotel and we contacted and visited 8-10 hotels in whole town and hotels nearby the town but due to continuous holiday there were so much rush in the area and all hotels were fully occupied and we were not able to get any single occupancy. After 3-4 hours of being helpless, we again requested the make my trip India around 10 pm but again we did not get any occupancy for stay in the night.
we faced very difficulties along with the ladies and kids in unknown place.
We found that we were cheated by make my trip India as they have confirmed us the booking without confirming the same from hotel. We are attaching herewith some snapshots of SMS and emails for your reference.
Requesting to take strict action against the Make my trip India.

2X refund in the form if travel voucher was offered in case of waitlising of my train ticket. The promised travel voucher refund has not been initiated.

Dear Niharika,

Your train tickets from Moradabad Railway Station (MB) to Jammu Tawi Railway Station (JAT) with PNR No [protected] are waitlisted.

Please see your bookings details below:
Chart Status: Prepared
PNR Status: 1. Niharika Sher: RLWL/4
Train No: 13151
Train Name: KOAA JAT EXPRES
Boarding Station: Moradabad Railway Station (MB)
Boarding Date: 24-Mar-2022
Boarding Time: 19:20

As your booking is waitlisted even after chart preparation, we have cancelled your booking and started the refund process under our Trip Guarantee programme. In addition to your ticket fare, you will also receive an additional 2x refund in the form of a travel voucher, which you can use to book flights, buses, cabs and trains.

You can track your refund here: https://applinks.makemytrip.com/tDvLHtbzDob

To view booking details, visit
https://applinks.makemytrip.com/tDvLHtbzDob

Thank you for booking with us!
Team MakeMyTrip

Kindly take a note. I was assured of 2X refund in the form of travel voucher. There is no update on it.

Dear Sir/Madam,
Greetings.
With reference to refund asked for full amount without deductions is justified in succeeding paragraphs:-(a) Till last date as on 18th Mar 2022, Make My Trip was reflecting as under:-
(1) Date of travel-26 Mar2022.
(2) Date change before 23 Mar
No charges.
( b)When effort was made to put change of date due to Medical Problems with my wife, it was intimated that the above ticket stands cancelled, and the refund will be given after deduction of Rs 7200/-
(c)This is not understandable at all.
Without intimation to us ticket was cancelled &simultaneously reflecting in Make My Trip page change acceptable without charges.
In view of aforementioned facts onus of this irregularity lies on Make My Trip Organisation in collusion with Indigo Airlines.
Besides the above, customer is totally left in dark about the fact of cancellation of date of travel i.e 26 Mar 2022.
Financial loss in the form of deduction of Rs 7200/- is also a great jolt to us.
It is my submission that without making any deduction, full refund be accorded at the earliest.
Hoping to get a positive response from your side.
Thanks ®ards.
ColDDChetal (Retired)

I booked the tickets to London timing was early morning 4 am 9th of April but timing has been changed to 12.15 pm with my concern, as I plan accordingly by booking a cab from London to my destination I'm already loosing my money I'm trying to contact them from last 10days but nothing in response
I'm requesting them to change my flight date since I can afford more for cab as my friend is available on later dates
Please register complaint as soon as possible against them

Thank you
Deepak

I've paid 2, 737 from my bank account for a train booking from make my trip and it says that the booking failed. I was about to confirm my irctc I'd & password but it got cancelled automatically and the amount has been deducted from my bank. I contacted the customer service they keep saying they can't help in that case I've to wait and wait only they'll refund my money after 2 weeks. I mean seriously? As i urgently booked the ticket it's the last train of that day and it's an emergency atleast confirm my booking if you can't refund my money or provide me with an immediate refund or booking at least. You can also refund into my mmt wallet so that i could book the ticket once again please help me out as i need the ticket urgently

UuWe booked tickets for flight from shirdi to Chennai on 25Feb with an PNR o[censored]ISKSH .The spicejet airlines cancelled the trip.still we couldn't get the full refund. First we thought we should approached the airlines and finally only we know know through this site only we can get refund.The cost of the ticket is ₹4500 but we got only ₹703 on 26 Feb.The same thing happened when we booked ticket via clear trip but got full refund immediately.Not able to contact their customer care always through link.But in clear trip we could talk and they explained and immediately credited the amount

I called customer support for help then employee named Pankaj Mishra talked with me in rudely manner and didn’t resolved my issue of refund

I have booked flights tickets for 2 passengers on your MMT site vide booking ID NF2DQXSZLBYQRWYZ3540 and also NF2DFZCWY1FIS91N9201. Both these flights on GO first airlines have been cancelled by the Airlines on their own.I have also initiated a refund on the same through MMT. However both these flights were covered by travel Insurance for which I have paid separately. As per the rules we are eligible for certain compensation for cancelled flights. We are also eligible for full refund of the cost of these flights. One of the passengers of these flights fell sick. so i had also cancelled his tickets for which I was eligible for a refund of Rs.600. MMT has absorbed both these refunds as service charges Further the refund amount towards the cancelled tickets is also due to me. Also I havemade several representations regarding the Insurance claim. I have taken travel Insurance on all the tickets and paid extra for the same thrugh MMT. For each flight cancelled by the Airlies I am eligible for for an amount of Rs.750/- per passenger. 2 Flights with 2 passengers each was cancelled and I am due to a payment of Rs.3000/- which MMThas to initiate. I tried their complaint lines [protected]and [protected] both do not work. Then I tried [protected] several times this does not connect at all. There are no replies to my emails. Please ensure that I get my ticket refund as well as the Insurance amount

This is regarding my flight from Delhi to Frankfurt on 19th Feb 2022, AI121, PNR number -YCZPX and booking Id - NN7315QTIM98CI8B5300.

I cancelled my flight directly with Air India on 30th Jan 2022 as it was delayed/rescheduled by more than 10 hours. Air India didn't charge any cancellation fee and refunded the full amount to MMT but it's been 2 months and I have not received the refund, the automated message that I receive from MMT when I try to call the customer care says I am not eligible for the refund.

I don't understand why, when Air India has refunded the amount then MMT should take their cancellation charges and refund the rest of the amount.

Thanks

I book the bus on make my trip, I didn't get any bus cancelation massage, and when I arrived at pic-up point which is 15km away from my home, at night time, they told me that the seat which I have booked is given to somebody else, and when I call to bus operator he said me that my booking is cancelled m