MakeMyTrip India Complaints & Reviews

MakeMyTrip rail e-ticket for booking id -NR[protected], PNR[protected] (ERN-KPD)

This is not visible in MY TRIPS and i cant cancel it.

I'd booked 3 flight tickets on 24th December 2021 from Bagdogra to New Delhi for 8th January 2022. On 4th January 2022, my flight got cancelled by airlines. I had contacted makemytrip regarding the new ticket and I had specifically mentioned that I want to have only morning departure timings with the flexibility of dates . So makemytrip person promised me that he'll get the get morning timing flight as told. When I got the itinerary from the airlines, they had given the evening timing flight which I totally refused at first place only. I again reached out to makemytrip and I'd explained the entire thing to which Mr Aalim said that if the mistake has done from our end then they'll get me the changed timing ticket after tracing their calls what exactly had happened. They got back to me, committing their mistake & told me that Ma'am you are eligible to ask for new ticket, so I 'd asked to kindly get me the new morning departure timings to which Mr Mayank sharma said that we're unable to book the ticket from our side as our servers are down, so they told me to book the ticket through airline application amd whatever amount I have to pay for changes will refunded to my by makemytrip. Mr Mayank sharma sent me a reference mail on my registered mail ID where I 'd shared my payment screenshot amd he promised me that this will be refunded by makemytrip for sure as the mistake was done by them, and the promised me that after sharing the screenshots they'll initiate the refund within 48 hours. Now till today, no refund has been done by Makemytrip& no action has been taken. I have written several mails to them to which they are just replying that they working on it. I have been calling makemytrip customer care since 5th January 2022 on continuous basis, everyday they give me false hope they 'll call me within 24 hours, 48hours but all in vain. They are doing nothing instead they are mentally harassing me & testing my patience at all levels. I'm literally fighting for my money where I was not even at fault. I request kindly resolve my issue at the earliest

As per trailing email notification from Indigo, flight from Aurangabad to Delhi Travel Date January 09, 2022 has been cancelled by operational reasons. PNR FHM2TI.

As per DGCA rules, Airline processed full refund to Makemytrip as per my selection of Plan B for full refund.

Despite multiple phone-requests [Refer Attachment 2 - Reference No.[protected] for discussion with Makemytrip agent Simran on January 27, 2022, still the refund has not been processed. Today I make the phone call, however, it is being disconnected by makemytrip agent.

I request consumer forum to help process my refund amount from makemytrip [refund enquiry for the booking ID NF2EFBLNYVQHVMKD9630 at makemytrip] at the earliest.

I further request a huge penalty of maximum possible amount to be levied on makemytrip for this unethical behavior.

Please do needful and process refund through Makemytrip asap.

Thank you and have a nice day.

regards, Vikrant V Dalal. Mobile [protected].

I tried booking flight from Mumbai to Raipur on 31th Jan 2022, booking went unsuccessful but the amount of 2883 was been debited from my account. I also received a communication about refund amount of Rs 2883. Communication shows that refund is credited to my account. I tried to contact the company through phone/email/whatsapp several times but no use. There is no way that I can complain about this by any means. There is no provision to talk to customer care on the refund issue. It says check through the App. How do I get back my money. Resolve my issue immediately and refund my amount. I checked with the bank and they said that they haven't received anything from you.
Have a look at the transaction number in the attachment and the RRN number for refund which is Invalid hdfc transection dispute portal is not accepting it.
This is my last resort, after this i'll be going to the Consumer Court where i'll ask for compensation for all the trouble and time I wasted and my refund.

While booking Cab from Makemytrip website, the money deducted from my account twice, but no ticket booked and there is no email or notification from Makemytrip.

Here are the transaction details form my Bank statement

27-Jan[protected]Jan-2022) TO TRANSFER
INB Makemytrip(India) Pvt Ltd [protected]IGAMWYKAI5 5, 430.00 60, 002.10
27-Jan[protected]Jan-2022) TO TRANSFER
INB Makemytrip(India) Pvt Ltd [protected]IGAMWYJSQ9 5, 430.00 65, 432.10

I called the MMT to enquire about postponing the flight for 2 persons - initially they said it will cost 6k for 2 persons but when final payment link came it was showing 12k. When I denied to pay extra 6k they said that now segment has been changed you have to pay otherwise our tickets will be wasted.

Dear,

I Booked car on 26 Dec-2021 to travel from Mumbai Airport to Kalyan West on 27 Dec-2021 at 5.15 AM. As instucted by mail car can be arranged by Meru Cabs but no car arraneged neither avaialbe till 7.30 AM.
I tried to call my KSA number but i could reach to customer care to cancel my booking or arrange another car.
After few day i received invoice from Make my trip which i paid advance 1, 235.00 INR. Infact i didnot travel in their car. Instead of giving refund they sending invoice 3-4 time on my gamil id.
Again i started to contact them from india number but no luck.

I think now i found correct platform to raise my compant.

To Make my trip team, i want my money back.

Booking Id: NC[protected]

Total Price Rs. 1235
Cab Charges Rs. 945.0
Markup Fees Rs. 95.0
Toll Charges Rs. 40.0
Parking Charges Rs. 155.0
You Paid Rs. 1235

Regards
Roshan

I have not got my refund and it's been 1 month

I cancelled my flight tickets booked through Makemytrip vide Ticket No. NF[protected] from Hyderabad to Varanasi and vice-versa on 15th Jan 2022. I also received a communication about refund amount. After all deductions I have to get Rs.[protected]+954). Communication shows that it is credited to my wallet and I have to transfer it to my account. When I tried to transfer my wallet is showing 0 balance. I tried to contact the company through phone/email/whatsup several times but no use. There is no way that I can complain about this by any.means. There is no provision to talk to customer care on the refund issue. It says check through the App but in App wallet iss howing 0 balance . How.do I get.back my money. Resolve my issue immediately and refund my amount.

Dear Sir/Ma’am
I raised a refund report for my booking Id AN73JLUPJ7D72X3H5861 since I was covid positive and couldn’t travel for which I have already submitted the required documents and also extend my stay for isolation using MakeMyTrip and moreover the return ticket after I tested negative… but really very sorry to say its been one of my worst experience in terms of following up for my refund for the cancelled air ticket, every time i am provided incomplete and incorrect information and fake promises… one of the MakeMyTrip associate says I’ll receive my refund in 48hrs since they got the refund from the airlines and another one mails they still haven’t received anything… I feel very helpless and this is the last thing which I can do is raising a complain for such a unprofessional approach.. I have been using MakeMyTrip for quite a long time though this is for the first time I am facing such issue..I request you’ll to kindly look into the matter and process my refunds
I close with warm regards
SSMALHOTRA

Please refund my money
my booking id is NF7LN6ECBALEE416338

Hello, I was supposed to get complete refund as promised by MakeMyTrip under covid positive circumstance. Since I was tested positive I couldn’t travel to Andaman and had to cancel the ticket. The MakeMyTrip has promise towards customers in case if they are tested positive. Even though I have submitted the documents they haven’t refund the full amount. The MakeMyTrip customer care service is not responding to mails and calls. Kindly please help me get my full refund. Thank you.

I was not able to contact the customer care when my transaction was cancelled and my money was deducted from the bank account.now that option is not working as it was before 10 hours ago.how can I raise a complaint to get my money back.now my money is not refunded and I can't access the customer care.
You are keeping on giving me a alrdy completed trip.im asking for a trip which you didn't take but the money got deducted.how to raise a complaint for new one in a old given trip by you

I have booked flight ticket from Bengaluru to Kolkata with pnr FNCL4Q...for some family reason I have partially canceled the booking of 2 person on 18Jan 2022. Indigo confirming over mail of my cancellation (split pnr BFI93L) on 18 th January.On 19th January MMT confirm my cancellation by mail & inform me that they initiate my refund of Rs 5479...but till date no amount is credited in my MMT walet..My booking ID is NF2NHZMS68BTTIIF7931... pl help me to refund my money...even I can't able to call MMT

Sir, my trip cancellation under 2hrs, so Egilble full refund but dedicated e coupon charge please act...
Regards
Ranveer singh rathore
Thank you,

Hi team, I am Bishal Debnath, raising this query for my client Miss Sreeparna Bhattacherjee as she tried booking the flight of Indigo 6E 7144 scheduled as per 12:40 (IXA) to 14:00 (CCU) of the mentioned date 18/02/2022.

I would like to draw your kind attention to the fact that today at around 02:45 pm she ( +sreeparnabhattacharjee.sb12345 ) tried to make the payment using UPI, whereas the amount got deducted from her bank account but she has not received any confirmation message from your end or neither any notification stating that the payment got declined.

Whereas, we never got the ticket and now are requesting a refund from your end. We have changed the travel plans and date so, no need to confirm the ticket from your side.

Please initiate the refund process as soon as possible.

We have attached all the necessary proofs and details for your reference with this mail.

I am writing to report misconduct from the MakeMyTrip allocated Cab Driver (Name: Sachin Kumar, Contact Number [protected]).

On 02/02/2022, I booked a cab using your website (Booking ID: NC[protected]) which showed INR 465 and I initially paid a 9% amount that was INR 114 and then the outstanding was INR 351. However, the driver ended up charging more (Extra INR 100) in a very demanding and unfriendly way, ignoring the amount that was actually shown on the App. The driver did not comply with the rules and charged extra for NO REASON (waiting time did not exceed 45 mins).

I had booked a ticket on Indigo thru MMT to Goa, as the flight was rescheduled by the airlines, they cancelled the ticket with full refund but as i had booked this thru MMT they deducted 299 per passenger as convenience charges. They did not help in any way in cancellation or getting refund from airline, this is unfair to charge fees when the ticket is cancelled due to airline fault. Unable to speak to call center or email as they are using Covid as the reason to stone wall any calls or email. This is unfair and taking advantage of customers

Booked Air India flight ticket on 16 Feb, 2020 (Kathmandu to Bombay via Delhi).

The invoice downloading problem on the website is attached in photos. If you want any other details please have a look at e-ticket that I have attached.

This is to bring to your notice that my indigo flight ( flight No 6E - 2101 ) on 31st jan from Goa to Delhi was cancelled and I also raised refund request on MMT app to credit to original source, but it says that the refund has been processed and credited to my wallet, but there is Zero Balance in my wallet. It has been 9 days, this is so irresponsible of them. Booking ID is NF2B13EMU1WBQKFS0426