MakeMyTrip India Complaints & Reviews

I booked a flight from bengluru to Ahmedabad and my flight date was 17th Jan 2022, but I was tested COVID + on 16th morning and I updated the COVID + certificate to the MakeMyTrip website for full refund. It stated that those who are impacted with COVID+ will be fully refundable, but I recieved only 533 out of 3671 the ticket. I have submitted proper COVID+ certificate with QR code on it.kindly resolve this issue and fully refund my money back. Thank you

Dear MAKE MY TRIP

Im Pankaj Naik, I booked my flight from Goa to dubai and dubai to goa on 6th jan 2022 on my booking ID NN7KGI8COTISGAVY0421 but due to medical reasons i had to cancel the flights.Refund was initiated on 17th Jan 2022 but still not reflecting in my account.
I request make my trip to look into this matter as soon as possible and resolve my issue.
Waiting for your positive reply.

I have made a booking for Mumbai to Lucknow for 5th Feb 22 by Air India and I want to prepone it and as per the MMT website Air India allows change of date without levy of any fee. However there is no option to avail this option/ offer.

I tried to reach to customer care on their tele numbers but there is no option to talk to MMT executive.

My booking id is NF2M2E5YJK3JUIZ52276 and my flight was with Indigo from Hyderabad to Gorakhpur on January 16, 2022. As per travel guidelines, I got the RTPCR test on my wife with 72 hours of departure who was one the passengers supposed to travel with me. The RTPCR report was positive and I had to cancel the full ticket as she had been staying with me and I also could not travel. I got refund of just Rs 4806 whereas I had paid Rs. 13034. I spent several hours to try and talk to makemytrip support executive but the the call on +[protected] / +[protected]India Number) does not take to support executive and it tells to use the makemytrip website or application. So, I had sent covid test report to Indigo airlines customer care and after few follow ups they approved waiver of cancellation charges and grant full refund with additional Rs 7000 to virtual id of makemytrip. Now, I am helpless and unable to ask makemytrip about my refund. There is no way I can speak to them or provide valid covid test report so that they provide me refund amount. If my issue is not solved here, I will surely go to consumer forum and ask the refund along with compensation for the humiliation and harrasement caused to me by makemytrip. I get refund or not but this was the last time a ever booked a ticket with makemytrip. I am deeply saddened to know that makemytrip such a big name and I can not speak to a customer representative to hear my issue.

I booked a flight from delhi to sharjah for 20 dec 2021 on 20 nov 2021. With booking idNN7X6RR9AAR7F9S45764 . PNR NO BIYDMS in indigo. Than i changed the date via mobile app on 21 dec and i was suppose to get refund of 2797 which I have not received. Than i cancelled the flight on 8 jan and i was suppose to get refund of 10, 274 which also I have not received. It is showing on app that amount has been credited but it has not been credited to me. I am attaching my bank statement. Kindly help me get the refund.
My contact is [protected], [protected]

Hello MMT, my booking ID- NF[protected]

This is priyabrata pattnaik made a flight booking with you in Indigo Flight, but as per airlines some technical reason this flight was cancelled and then already refunded my full amount to 3rd party application. Already they sent mail regarding this. So please refund my amount as soon as possible to my MMT Wallet, so that I can make my future travel plan.

I had booked a flight from (Indigo) Bhubaneswar to Delhi, I have received mails and messages from Indigo Airlines stating the flight has been cancelled due to operational reasons. I had a check on their website regarding the PNR status and hence found I can avail their full refund program by which I had the option to opt for their PLAN B flight cancellation. I have already sent many emails but no response from MAKE MY TRIP. There is no customer care line directing the customer care executive to post a complaint.

Hello MMT,
This is priyabrata pattnaik made a flight booking with you in Indigo Flight, but as per airlines some technical reason this flight was cancelled and then already refunded my full amount to 3rd party application. Already they sent mail regarding this. So please refund my amount as soon as possible to my MMT Wallet, so that I can make my future travel plan.

I have been a loyal customer but the problem is that MMT is not providing a platform for me to redress mechanism.
I have been trying to contact MMT regarding my refund status. I cancell d a rescheduled flight which indigo gave me full refund and I received a mail too. MMT has deducted the money and now I have no platform to raise that complaint. I tried their customer care which is all automated replies, I tried their email IDs which have no support, I tried there social media and local branch offices where I got no reply.

My flight from Varanasi to Kolkata was first delayed and eventually cancelled by the airline carrier Gofirst which made me cancel the connecting flight from Kolkata to Guwahati as well. The airline called and confirmed that the full amount will be refunded as it was a cancellation from their end. But makemytrip then added all sorts of cancellation charges on top of this and processed a very low amount. On top of that, I am unable to reach their customer support to register a complaint as well. This is completely fraudulent behaviour. Please help.

I booked a flight on November 10 2021. Flight got cancelled for which i got refund in my mmt wallet. I wanted to transfer my money from wallet to account. Its been more than 4 months i have not got my refund in my account. Neither i can see it in my wallet. I raised a complain but make my trip staff told me rrm number is generated and you will recive with in 1 week. Its been 4 months i have been waiting. Your customer care number do not allow us to connect with you, No replies on mail. Now if this does not works i want a proper compensation also after my refund when i file a complaint against you guys in Court.

I have cancelled a flight ticket. MMT refund tracking status shows amount transferred into Wallet but my wallet balance shows 0.

This is in regards to the booking ID - IN1B[protected] // IN1B[protected].
Abhishek Kukreti
Abhishek.[protected]@makemytrip.com
MakeMyTrip

He booked us the tickets from Bangalore to Manchester
Through Vistara airlines
Bangalore to Delhi to Franfurt to Manchester
So in Frankfurt transit visa was required- But Abhishek said it is not required. He confirmed twice and thrice that Transit Visa is not required. And booked the wrong tickets. So In Delhi we were not allowed to travel from Delhi to Frankfurt and to Manchester.
I spent 271890 for our tickets.
But we were not allowed to travel because of his mistake.
We asked him whether transit visa is required he said not required.
Then on January 1st 2022 we could not travel and therefore we called Make My Trip From Delhi Airport and tried to ask them help us on this issue and tried to ask them to rebook the tickets for us.
But the customer care staff from make my trip said she cannot help me out on that issue and she has to inform that issue to her supervisor and she said she will arrange for a call after 48 hours. But i never received any call.

As i was travelling to the United Kingdom on a student visa i had filled passenger locator form, I took Covid Test and Booked my room which all should be in 48 hours duration if not it will be expired.
So because of Make my trip staff's mistake we were not able to reach on January 1st as per the plan.

I need a complete refund of 271890 rupees .
I spent again 472500 while rebooking the tickets so i need the remaining amount of 186000 as well. Because its make my trip duty to reschedule the tickets for the same price but they didnot pick up my call and they didnt help me in rebooking the tickets for the same prices. So they should pay me 472500 in total as a refund.

I have the audio file for evidence.
File size is 7.99 Mb but not able to upload

Hi Team,

I had booked a Return Journey Flight for my parents from CCU-BLR with the following details.

PNR Number From Station To Station Date of Travel Number of Passengers Cancellation Date
GFH4VE CCU BLR Saturday, 15 January, 2022 3 (Three) Monday, 10 January, 2022
GFH4VE BLR CCU Sunday, 23 January, 2022 3 (Three) Monday, 10 January 2022

The airline has canceled the operation of the flight and thus my flight ticket has also got canceled and they have refunded the amount to the agent's (Make My Trip) bank account as I have received confirmation from them. Attached is an Email Confirmation from airlines.

Now Make My Trip has also processed the refund of the Transaction but still the amount is neither credited to my Make My Trip Wallet nor to the Source Bank Account that I have used while making the booking.

It has already been more than a week but yet I have not received any resolution from Make my trip customer care nor Make my trip is accepting my calls.

Please help me to get the refund as soon as possible.

Please reply to me at [protected]@gmail.com

I did a booking on 07th Jan ‘21 from Bangalore to Ujjain. At first they deducted the amount Rs.2020 but showed as ‘cancelled ticket’ and when we contacted them, they replied as they would refund the whole amount within 5-7 working days. It’s been more 10 days but still they haven’t refunded the amount yet. And No IVR calls then connect for a talk with their representatives. Kindly take an action to refund my brother’s amount as soon as possible.

I already tried through web and app, but they don't work. My booking ID is NN[protected], PNR UHUTNQ, E ticket number is 217-[protected]. Plesee I have to postpone the date because I got Covid positive, there's no way I can get on flight on 6th Feb. The rtpcr test will show positive even after I recover. Please help me to change date to any date of April.

I have booked a flight to Newzealand from Bengaluru which was cancelled by Singapore airlines on 14th December. It has been more than a month and I did not receive my refund. MMT has not been connecting me to an agent on call and continuing to send me a WhatsApp message that refund is not applicable on my booking. Since the airlines has cancelled my flight, I am supposed to receive a full refund.

I have been calling the customer support since last 14 hours to change the travel date of my book PNR 69BF5I Delhi to Canberra. By consistently saying that their server is down they have refused to change my travel date or even cancel the booking. After being on call for 1hour at 12am on 18jan, they finally informed me that the fare difference is now 18000 inr. At 1pm on 17th Jan, the fare difference was only 100rs. I have been cheated and deliberately made to wait so that they can increase the fare as I am left with no choice but to pay.

I had booked flight from (Spice Jet) tirupati to delhi (Connecting Flight via Pune) and bokked multi city flight in return from (Indigo) Chandigarh to chennai (Connecting flight via Bangalore)... I have received mails and messages from Indigo Airlines stating flight has been cancelled due to operational reasons. I had a check on their website regarding the PNR status and hence found i can avail their full refund program by which i had option to opt for their PLAN B flight cancellation.

Finally i had requested make my trip for refund on the same but these guys have mentioned the refund was raised for spice jet .. which i had completed my journey ... the actual thing was i have raised refund request from indigo.

I chose to submit my proof of refund from indigo customer support chat, mails and message proof to MAME MY TRIP but found that proof of cancellation and refund status can only be submitted for the spicejet flight from tirupati to delhi... worst ever service really pathetic one... couldn't even find a way to contact their customer support .. MYRA chat bot is the worst ever thing of MMT

Proofs attached !!! Big 👎🏻 to MMT 👎🏻

I booked ticket via make myreio ans cancelled 4 days before although airline agreed for refund in full

Make my trip is only paying me 10%

I bought tickets from Kolkata to New Delhi on 12th January through Makemytrip app for 3 persons with VIstara airlines. Due to covid positive result of 2 travellers I canceled the tickets and raised claim of full refund as per makemytrip policy mentioned in the app. I submitted valid ICMR approved laboratory report of covid positive travellers. However Makemytrip canceled the refund claim request with the reason that the QR code is not valid and closed the request with zero refund. Please consider my monetary loss and harassment and direct makemytrip India to refund the full amount as per their policy.