MakeMyTrip India Complaints & Reviews

Dear Sir,

I, Rahul Ginodia, a registered user on MakeMyTrip App since many years, am your regular customer and have made of quite a lot of bookings for air tickets, hotel stays and airport cabs using your app. I am registered with the email address [protected]@yahoo.com and mobile number (+91) [protected].

On 12th December, 2021, I had booked a cab from Bengaluru International Airport to my home for pick up on 14th December, 2021 @ 10:15 P.M. bearing Booking ID NC[protected] as I was returning from Lucknow via Air Flight AI-566 which was scheduled to depart from Lucknow @ 07:15 P.M. and arrive in Bengaluru @ 09:45 P.M., which round trip flight booking was also made through your app by making payment of the full booking amount of R1, 009/- through my credit card. Upon landing in Bengaluru, I received a text message on my mobile from your system informing me about the cab & driver details. As soon as I collected my baggage, I tried reaching the driver of the cab assigned for my trip (Ashok G [protected]) many times but there was no response from him. Please note that this flight was booked to reach home in time well before midnight for my wedding anniversary which falls on 15th December and it was very discomforting to get stranded at the airport.

To raise a complaint about the same, I reached out to your customer care number and I was informed by your customer care executive that the said driver tried reaching my mobile around 08:36 P.M. which is just a lame excuse as your company and also the driver was very well aware that I would be in flight at that time with no access to network on my phone. This goes on to show the malafide practice and ill motives of your company to dupe its regular customers of the money paid by them and cause undue, unwarranted, and uncalled for harassment and mental agony to them by providing such deficient services. Till date I have not been provided with any resolution for this issue or for that matter at least the refund of money paid by me for the said cab booking.

It is pertinent to mention here that a similar issue had happened with me for the same services I had booked earlier (airport to city cab service) for travel on 5th September, 2021 from Bengaluru International Airport to my home, but no cab was provided to me and your customer care executive merely apologized for it and I was provided the difference of fare paid by me as compensation.

It is quite obvious from the turn of events that your company has clearly cheated me of the amount paid by me and have additionally caused much undue harassment, mental agony and gross discomfort by being acutely deficient in providing the services contracted for.

In the facts and circumstances aforesaid, I am issuing this demand notice upon you to refund the amount of R1009/- paid by me within 15 days from the date of receipt of this notice by you, together with interest @ 24% per annum from the date of booking, i.e. 12th December, 2021 till the date of payment and also a compensation of R5, 00, 000/- (Rupees Five Lakhs only) towards deficiency in services and causing harassment and mental agony to me, failing which I will be left with no other option other than to initiate appropriate legal actions against you, both civil and criminal, costs and consequences thereof only you will be held liable and responsible, which please note.

Kindly treat this notice under the provisions of the Interest Act, 1978 as well.

Yours faithfully,

Rahul Ginodia
Advocate
Supreme Court of India
(Mob- [protected])

I had booked a bus from koppa to Bangalore on 31/12/2021.amount of 750 rs got debited from my account and the booking is failed.I tried to reach make my trip customer care but I couldn't connect to them. Please resolve my ticket and make the refund of amount.my mobile number is [protected]

I have booked flight tickets on 8TH jan from Kolkata to Bengaluru in Air India. PNR was JP18Y. We were 3 adults and 1 infant. Among us on 7th JAN, in rt-pcr test 2 adults (me and my wife) and my baby were found covid positive, and mother was negative. Therefore I have raised COVID refund request for me. my wife and my baby, And for my mother I have cancelled the ticket.

MakeMytrip after 3 days informs me that the claim cannot be processed, with 2 different contradictory reason
1) First they told, airline cancelled the request because the claim was closed.
2) The rt pcr report was invalid.

I have email MMT why the rt-pcr was invalid? There was no answer from their end.
I have called air india, they told MMT has cancelled our tickets!

I have booked a cab from Villupuram Railway station to Tiruvannamalai on 4th January 2022. My booking ID is Booking Id: NC[protected]. I paid an amount of 601 in advance. However, the driver did not turn up on that day. Though I have received the contact number of the Driver, he did not pick up the call after repeated attempts. I have informed Make my trip personnel then and there and requested the refund.

Please refund my advance as I have not traveled in the cab.

I have posted a review about a hotel mistakenly, now i couldn't remove it... Please help me to remove it

I submitted review for some of my bookings. For review on one of the Hotel I by mistake uploaded a wrong photo. I want to delete that photo but I am not able to do so. Also Customer care is not of any help on this issue.
Booking id: NH[protected]

I have contacted MMT customer care on 30th Dec, 2021 and requested them to cancel my booking (PNR: D6J5PS28) and refund the amount.

They have taken my request and said that it will be canceled from their end and amount will be refunded.

It's been more than two weeks and there's no intimation or communication so far. The worst part is there is no way to reach them and express my concern as they don't have any email ID or IVR process to talk to customer care executive.

Date of Incident-9th October 2021
Client Nama-Shubhajit Dhar
Make my trip booking ID-NH[protected]
PNR [protected]
Check in date-9th October 2021
Check out date-11th October 2021
We had booked Falak Huts, Gulmarg for 2 nights through Make my trip. We had already paid the entire amount of Rs. 7220 for 2 nights on 4th October 2021.
When we reached the property for check-in on 9th October 2021, we were denied check in, the hotel staff told us that the make my trip had not forwarded them the booking details and they could not allow us to check in. We contacted the make my trip customer care immediately to intervene to allow us to check in, but they told us to book any other property nearby for which they will refund us Rs. 10000/- since they were unable to provide us any other property for stay, the customer care also told us not to cancel the booking in the APP.
We looked for all the hotels nearby and found another property for Rs. 11000/- after spending 3 hours visiting all the properties there. Our vacation was already ruined as we were tired searching the hotels in a new place.
After sharing the invoice with the make my trip customer service for Rs. 11000/- (the hotel where we end up staying) and multiple emails to the customer support we could not get the refund from make my trip. They did not even bother us to refund the original amount of 7220. Even after multiple emails to the customer support they kept on raising and closing the tickets without refunding even a single penny.

We request you to help us getting the refund from make my trip for Rs. 10000/- and another 10000 for the mental agony suffered.

This refers to my booking of Eco Log Hut Resort Hotel at Aritar on 31st December-1st January. I talked to the owner on 30th December. But I could not reach there on my own vehicle because the road has been under construction. The owner told nothing about it. I returned to Dello (Kalingpong) and booked another hotel, I checked in about 3 pm on 31st December. I could not find the way to cancel my previous booking. There was no network on both of my SIM cards. Even no wi-fi in hotel. Horrible! Moreover, Golden Kuensel Resort and Spa Hotel was an overpriced hotel. How can I stay in two hotels at the same time? Your cancellation policy is murky. What kind of business do you do? I haven't had such a bitter experience with makemytrip.com ever. I paid the second booking amount in full. The first booking amount was paid by LazyPay. They are constantly irritating me to repay the amount.

You would say your customer is responsible for all these. Wouldn't you?
At least, I expect a satisfactory reply from your end.

My family trip was from Chandigarh – Kufri – Delhi – Agra. We were 9 members (2 senior citizens and 3 kids). We reached Chandigarh on 25th evening and returned back to Mumbai on 31st Dec 21. First time I got a doubt about the driver was on the 3rd day of the trip at Kufri. In the itinerary there was Kufri and Shimla sightseeing. Driver first took us to Kufri spot which was accessible only via horse ride. So once we reached there we came to know, as a driver and guide we expected MMT driver to have guided us about the spot but unfortunately his plan was that we put as many hrs there which was only 4 kms from the hotel, so that he doesn’t have to take us to Shimla, thus saving fuel for him. We had to leave our parents in his tempo as they coudnt take the horse ride. After some hrs he told them he will drop them to the hotel but not in his tempo but in a cab and took Rs 1200 from them. He had parked his tempo in such a way that it took 1 hr to take it out thereby wasting more time and we were in no position to travel to Shimla. So Shimla sightseeing not done. Then in the highways he started to drive slow when asked he started to tell us the rules and same fellow on the last day crossed a red signal and almost got hit by another car. The tempo was noisy. At one spot police stopped us to check his papers and see who all were wearing masks. Some o[censored]s were wearing but he suddenly started shouting at us when in front of police why we were not wearing masks. He never told us before that to wear masks. Then he came to me to give Rs 2000 to the police, I asked why 2000 and said I will talk to the police. When I spoke to Police they said they will leave us with a warning, so money asked from us by the driver was for himself. He was irritatingly driving slow. Then when we reached delhi hotel it was not good so we asked him to take us to another hotel but he said someone has parked their car in front of his tempo so he cant come. At Connaught place he said he wont drop us but will take us to some parking place and then we need to walk back, after much argument he dropped us where he started to frighten us by saying he will complain that we made him stop at Connaught place. By now everyone were scared to drive with him, I even called MMT helpline but that was not helpful. One night we asked him to drop at a spot en route to hotel for dinner. We returned at 9:15 pm and he started to again scare us by saying that there is lockdown and police will catch so he will take only 5 persons. After argument he agreed to take all o[censored]s. We wanted a peaceful trip but due to MMT driver our trip was nightmare.

I had booked round trip on make my trip with flexi fare . One of the flights were cancelled by airline and I have been issued refund for only one flight while both the flights are being shown cancelled on make my trip. Booking no. NF7J27JDY4T0DWB89944

My Jaipur to Jaisalmer flight on 19th. Jan. 2022 was rescheduled by Spice Jet Airlines. I cancelled the tickets & Airlines confirmed 100% refund & no cancellation charge since flight was re-scheduled by Airlines only. But Make My Trip through whom I booked the tickets has deducted Convenience fees & the remaining amount was kept in their My Cash but I clearly mentioned that full amount should be refunded where from the tickets were booked. MMT Booking ID : NF[protected] & NF[protected]. Spice Jet PNR Nos. : XHUVWK & SDLIHG.
Kindly ensure 100% refund without any charges is credited to my account where from tickets were purchased. Saibal Kumar Ghosh
M : [protected] E.Mail : [protected]@yahoo.com

Jan5, 7.30 I will book the bus ticket in MakeMyTrip and after few minutes in cancel the ticket and they send cancellation id also but refund amount not received till now

I had booked a flight of AIR ASIA from Chennai to goa via make my trip for 12th of January 2022 . On 29th December i got a call from air Asia that the flight had been cancelled and gave a option to reschedule or cancel the flight with full refund. When I tried to call make my trip regarding flight details one of the executives himself rescheduled my flight without my confirmation . I have been contacting them to resolve the issue from past 10 days but it hasn't been resolved yet and now they haven't been picking up my call from past 2 days. The flight is on 12th January and its already 7th January so please resolve it as soon as possible.

I was book ticket online from pune to gargori of pawan travals but they cannot pick me from pickpoint wakad. They cannot pick up my phone and also didnt call me. Pick time was 11.55pm i was reach that point before time and wait upto 1.0 AM.
Booking details
Pune to Gargoti (Kolhapur)
MMT Booking ID: NU[protected]
Operator PNR: TS[protected]LXBE/10121/BADLAPUR-CHANDGAD
Operator Name: Pawan Travels PP
Dept Date: 06/01/2022
Seats: 6
---
Boarding Time: 11:55 PM
Boarding pt: Wakad.
Address: Wakad Pune LandMark: Wakad, Landmark: null,
---
Drop pt: Gargoti,
Address: Gargoti,
Contact: [protected], [protected],
---

Thanks,
Team MakeMyTrip(MMT).

I have issue a complaint before but it's not yet been responded by MakeMyTrip regarding my refund

Pls 🙏 reply quickly it's been more than 20 days.

Unable to cancel my flight ticket pnr no. Pnztn6 from Delhi to Bangalore for 07.01.2022.Requesting on mmt customer care for last 2 days they are neither cancelling my ticket nor refunding the amount.Mr Rohit from mmt spoke to me assured that cancellation will be done.But MMT is try to steal my money by making fool of customers.I have been harrased by customer care team.

I booked flight from Amritsar to Guwahati on Dec 25, 2021 but it got cancelled by itself which I got a message that it was due to an operational issue and will refund the same amount within 7 days but it's been 16 days and I still din't get the refund.
So kindly look into this issue thoroughly and reply as soon as possible.
PNR no is B43TFV

Dear Make My Trip Team,
I have booked Ticket to make my trip but my flight is rescheduled so I am not traveling on this flight . I have talked to Air India Customer care and he told me that the have make a remark for open for use in a year and ask me to cancel this PNR No and I can travel any time in this year from this facility . so pls cancel my PNR no and revert for me.

My PNR No
PNR No.- Z546Q (four Passenger )
PNR No.- ZBLXW ( Three Passenger)

I cancelled a flight ticket on 30th December 2021 Delhi to Mumbai, refund was initiated and recieved.
I opted for refund transfer to bank account but I didn't got that amount till now in my any of the account! Wallet amount is Zero refund also transferred but didn't recieved that amount. That where is the amount?
I now came to know this company eportal is a bogus fraudster compay portal with out any customer support. I will critisize this e portal and this Corp. And it's stakeholders on every social platform.